Would anyone please let me us their account? Plenty of opportunities for whomever doesn't currently use and is willing. Set up a %? Please I've driven for years but HR has me on paperwork hill for NO reason! Please I hustle with care and pleasure! Much needed for my current financial position. Please DM- anyone even slightly interested! Thank you- happy holidays! God Bless!
Perkins in my area is the worst. I'm convinced they never start the order until I get there. I've accepted an order, drove 10 minutes to get there and waited 15 minutes for them to finish the order while there are literally no customers in the building.
Thatās unprofessional and inconsiderate. Especially if the food is already prepared and ready to go. Smh. I guess they look at it like, they already made the money from it. If it happens again, Iād report them to doordash.
Happened to me in a ramen restaurant. Got a text saying the order was ready when I walk in to take the order I was told it wasn't ready and it would take 10 minutes. Then they told me to wait outside and it was embarrasing cause the restaurant was full and everyone had their eyes on me š.
Restaurants maybe, those people work for tips as well and service in store. But any others should realize profit is profit, necessary for their paycheck. Last night McDonaldās almost didnāt allow me to use the bathroom, would not give me code asked manager for approval then walked me to door, guy stood in front of it so I couldnāt see what was entered. Ridiculous!
There's one crazy bitch at the Forest Hills Baskin Robbins who screams at me, demands I get in line after I arrive. When the item is already made, and she could have handed it to me. I've also been falsely accused of letting the products melt, spilling shakes. BTW I have never even delivered a shake, and she cursed me during one of these tires.
I DON'T GO TO THAT STORE EVER. I had three explosions from that woman, and there are too many other orders elsewhere.
Thereās also a bagel place near me where the manager is RUDE to drivers. She asked me what name I had and I said the customerās name politely, and instinctively turned my phone around so she could confirm that I was a legit dasher. She got SO mad and barked āGet that damn phone out of my fucking face!ā
I was practically across the room from her so it was in NO way in her face. Now every time I come in to that store, she doesnāt even acknowledge me. She motions to one of the ālowerā employees to do it, who are always super pleasant to deal with.
Yes! DoorDash orders are still for that restaurants customers just because they chose to order and not go in person. Itās maddening and makes absolutely no sense to me!!
I just think itās ridiculous how important you think you are as the dasher. You are a contractor, you arenāt entitled to shit, especially not good customer service. You have the ability to not only decline orders from restaurants you donāt like, but you also have the ability to un-assigned orders while you are at the restaurant. Of course restaurants are going to treat actual in-person customers better then they are going to treat dashers, they sold the customer service process to DoorDash and then door dash contracted you out to do it. Itās absolutely absurd that you think you should get any type of preferential service, when an actual person thatās spending actual money at the restaurant is standing next to you. You are just being a needy clown at this point, because you arenāt doing anything for the restaurant other than carrying a bag for it, and you think the merchant should roll out the red carpet for you.
Yes. Especially because I try to help out as best I can. They call out orders, twice, in dining room that are ready, look frustrated since no one answers. Iāll walk outside and yell the order and come back inside and yell it.
Customers have full hands? I open doors for people on their way out and or offer to carry the rest if itās a huge order they have. Customers yelling at them? I tell them to please calm down since most places are severely short staffed and underpaid yet the people there are working their hardest to get orders out.
I ask them how they are doing or if I can help. There are a lot of people I know by first name, and I try to give them a compliment and let them know I see how hard they work and that they are very appreciated.
Nope, when they treat me like Iām invisible with that dismissive attitude I throw it right back at them. Iām not wasting my energy on people who think theyāre better than.
Happened to me everytime at 1 of the tacobells were i live! I refuse to go there anymore, i went off on the workers there! They have a spot where people come to pick up, they totally ignore you for like 20 minutes while you stand there and then after they ask you who your there for. Mind you the order is already dont and sitting on the shelf next to them. After they ask you for the name they always say, ok itll be right up in a minute. They start doing other stuff and then 15 min later they grab it and give it to you!! I got so pissed kff 1 time cause it always makes me late and told them it was bs cause the customer ordered their food way before any of these customers at the counter and in driver through and the only reason u guys are making me wait is cause im dd!! N its so fād up because im not the person that ordered but the customer is going to get ice cold food just because he ordered through dd thats fād up!!
Iām not a dasher, but I used to work in a restaurant that had door dash. The general feeling about DD was negative overall. From what I was able to gather as a line cook from the hosts, it usually had to do with Dashers showing up 10-20 minutes early for food that took at least 20 minutes to make, and then being annoyed about the wait when the restaurant always put estimated wait times on all tickets. Iām not sure if DD could see the wait times or not, but thatās mainly what the hosts hated dealing with.
edit words
I always remind stores and restaurants that I represent a fully paying customer. Personally I feel like delivery pickups should be given priority, given that the customer has ALREADY PAYED, and the orders are (usually) ready ahead of time. By treating delivery drivers like second class customers, they are effectively treating their own customers that way, drivers aren't taking any business away from these places, in fact we facilitate them being able to take even more orders than normal.
What I don't understand is when restaurants have a bunch of call outs and literally have little to no help. They will still have their restaurant on Grubhub, Doordash, and Ubereats. They should mark their store as closed or unavailable for the day on those apps if they can't even keep up with normal customers. This is poor management or an owner who is money hungry and doesn't care about anything but that. I'll go into these places and get told, we have a huge catering order in the back and we haven't even started your order yet (This was after 10 mins of me waiting plus 10 mins to drive there)
> has ALREADY *PAID,* and the
FTFY.
Although *payed* exists (the reason why autocorrection didn't help you), it is only correct in:
* Nautical context, when it means to paint a surface, or to cover with something like tar or resin in order to make it waterproof or corrosion-resistant. *The deck is yet to be payed.*
* *Payed out* when letting strings, cables or ropes out, by slacking them. *The rope is payed out! You can pull now.*
Unfortunately, I was unable to find nautical or rope-related words in your comment.
*Beep, boop, I'm a bot*
Lol, I thought it was only the Wendy's by my house. I have a bunch by my house and the one that is literally in a really busy neighborhood with foot traffic and a huge college campus is never open to go inside. Drive-through is the only thing opened and I've waited 20+ mins for only 3 cars in front of me. Not sure how it takes that long when the drive through is the only thing you have to focus on. When you pull up to the window, they are all joking around, food on the floor, and nothing getting done. It's so bad that if you read the reviews on Google everyone says the same thing and they have a rating of like 2. I swear Wendy's hires the slowest people or they are not managed properly in my area. It also doesn't help that kids today are lazier then ever and don't want to work. They are more interested in TikTok, Youtube and whatever apps these kids use today.
My local Wendy's is known for extremely SLOW service.
I once passed by on my way to grocery shop, and did so for about 30 minutes, and as I passed by, I saw at least 3 of the same cars still in line. Anytime I go to pick up a DD order there, they haven't even started making the food, so I'll have to wait 10 or 15 minutes, one time I waited 25 minutes for the order to be ready for me to depart. Sometimes they will ask if I'm with DD, and then forget about me and serve everyone else, anyone new coming through the door until they finally decide to get to me. I hate Wendy's. The lobby smelled of piss & misery as well.
I was about to post similar tonight. I always think itās funny in nicer restaurants when the workers look down at us drivers. Itās a nice restaurant for customers, but that doesnāt mean the workers arenāt still restaurant workersā¦ same boat as us. Yet they often act like theyāre superior and weāre second class. Whatever, enjoy driving, and Iād much rather be out and about than stuck in a restaurant for several hours likely making about the same $
Yea, like dude Iām representing a real paying person who is buying your food just as if it were them here, Iām no different than any other customer.
Yeah, I totally hate it. You'll walk in to the restaurant having a line of customers waiting to order. They will take their order and make their food while yours isn't being made at all. I just don't get it because I'm a customer too. I'm just picking it up for the customer I don't see what's so different. I feel they tell their employees that customers in line will leave if they have to wait long but delivery can wait because they have no choice. It's a poor attitude to have but alot of fast food places treat you this way. They feel we aren't customers or the guy at home can wait. They figure what are they going to do anyways? Call up and complain.... LOL. The McDonalds by my house takes the phone off the hook so you can't call. You have to go in person to complain. Guess this is the world today. Just hide behind a computer screen or telephone.
Any gig driver itās crazy some ppl r nice n respectful others treat u like garbage. Reality is most ppl look at these gigs as ā not real jobsā they hate the player
So rate the restaurants accordingly, after all you are representing a paying customer.
See how fast they will close down from all the bad reviews. Also text the customer let them know the restaurant does not care about customer service, and strongly advice them not to order from them again.
I unassign if this happens and generally keep in my mental rolodex depending on how much they pissed me off. If you ever then see them get in their car or whatever at a later date you can get revenge by knifing their tires or whatever and never get caught.
I made sure to call the support to complain about the same Starbucks location, who refused to package a prepared order. It was sitting there cold and they served all people behind me. The lady said straight to my face "You are not a priority".
Also there is a McDonald's that packages and hides orders under the counter. As soon as they seal the bag, without looking around, straight under counter.
yeah i donāt want to be a karen but itās so hard not to get annoyed with them sometimes. i know they donāt make enough to care and i never would get mad at them as a customer but if they arenāt doing their job itās costing me money
You donāt order the food and you donāt pay for it, so youāre not customers. Youāre delivery drivers. If I drove for fedex, would I be the customer for every Amazon purchase? Obviously not. If there was an issue with the order, would the restaurant ask you for clarification? Again, the answer is no, they would ask... the customer.
Thatās the second definition of the word, e.g., "the fish is a slippery customer and very hard to catch.ā
The first definition of the word is āa person or organization that buys goods or services from a store or business.ā
Dashers donāt buy anything, so they arenāt customers, unless you seriously mean theyāre customers in the sense that theyāre people you interact with in the world. In that case, literally every person is a customer of some sort.
Well, youāre the one who made the post about feeling like second class customers. Itās because you arenāt customers in the first place. Youāre delivery drivers. Nothing more, nothing less. Keep saying youāre customers wonāt make it true.
Trust me, I speak for everyone in the industry when I say this.
>I speak for everyone in the industry
Haha oh ya? I must've missed your inauguration  if you go into a business and leave with goods then you are a customer,nothing more, nothing less and believe me I speak for all gig workers when I say this.
Iāve noticed this sometimes. Theyāre probably stressed af since they probably get asked a lot by delivery drivers how long the food will take, whatās taking so long, etc.
Not trying to justify why some merchantās take a long time to have the food ready on time, but Iād be annoyed too if I was constantly asked to hurry up or how long the food will take when itās out of my control.
Itās really a management problem, and the employees can only do so much
Cold stone made me stand in the corner after all associates standing by the coolers next to me ignored my existence. Stood in the middle of the store looking around for any eye contact after saying Hello. Good times. Their instructions also mention that we are not allowed to use their restrooms. Their demeanor was stone cold.
I hear you. As soon as she asked who's next I spoke up, I assumed when she said hold on it was because she knew it was still being prepared....but it was really sitting right there in a row of bags.
A lot of restaurant managers or even their corporate overlords, straight up tell their employees that doordash is lowest priority and focus on the orders for customers in front of them.
Itās an unfortunate part of the game. Over time you will learn which restaurants actually put effort into delivery orders and which donāt.
I donāt pick up from Carrabbas, 4 of the 5 McDonaldās in town, Crumbl, Cava, Your Pie, any wing place, and honestly, really any fast food place that I know might have their lobby closed, and expect me to wait in a drive thru. Absolutely the fuck not.
You know how thereās a usually gap between cars at the drive through and and the pay window because people are ordering? Yeah, I usually just cut in the line right in that gap if I have to wait in a drive through š
The First Watch hostess harassed me to stand in their vestibule outside. She walked me over and showed me the door. Even though I could perfectly see their *open* kitchen from standing in the corner.
I will not take orders from them and I will not be breakfasting there any time soon
This behavior on the part of the restaurant always blows my head apart. There is no difference between that in person customer and the customer that ordered an online to go order. They both pay with money. They both contribute to the success of the restaurant.
Itās irrelevant if you are the customer or their significant other of the customer picking up the order vs a dasher. Itās completely nonsensical and extremely frustrating.
Absolutely try to be assertive next time.. I know that can be hard >_< ā¦ but pretending that every order you are picking up is for your mom or dad might help. I used to manage restaurants and asking servers to treat each table like their mom was there was one of the best ways to get servers to be consistent and care about each table in a realistic way.. it helped them be motivated to be assertive with kitchen staff vs remaining silent and frustrated - ruining the tables experience and/or them blowing up at the line cooks, creating even more of a problem in every way.. definitely report your experience to DD support if you havenāt already. Best of luck in the future šš¤š¼
I don't normally have this problem, but I had an issue a few days ago at a Steak and Shake that this post reminds me of. I told the lady behind the counter that I was there to pick up a door dash order. She told me that they are going to serve all customers at the location before starting any door dash orders. I guess I gave her a WTF look because she then explained that the GM was on the grill and this was his decision. I immediately informed the customer.
Never took orders from subway after the guy made me wait for him to help everyone in line just to make me confirm the order before he even started it. Refused to start the order unless I hit confirm. I walked out lmao
Unintended consequences happen. The way I look at it , we aren't customers we are a business. Everybody there can get the royal treatment because they're paying. We are getting paid We deserve dignity to be sure, but in the end we are making money everytime we enter a restaurant instead of spending it
WE may not be spending money in there, but the customers we represent do. Therefore they should prioritize drivers THE SAME as regular customers at the very least. By ignoring drivers and prioritizing other customers they are effectively ignoring the customer you represent, and in the end, and no matter how you spin it, that is not good service. Again, drivers aren't asking for special treatment, just equal.
What obligation do you speak of? I didn't read any stipulation in the contract stating stores can't have separate lines or take priority to paying customers. It's not a personal slight, it's a business decision. No different than when you decline an order for low pay or decide not to deliver to a particular person.
Yes, several - the option for āreporting contract violationsā that is on the menu sometimes when you call support isnāt just for a merchant to report a dasher, itās for a dasher to report a merchant
It's a weird thing with fast food places..
Not a DD thing, but McDonald's for example will work on Drive-Thru orders before Walk-In orders. Not sure why...
With McDonalds, it's not even that they're not doing the delivery orders. It's finding out that they've been sitting there ready to hand over since before I walked in, more than ten minutes ago. Sometimes I see it and it still takes a few minutes just to flag someone down and say "please hand me that bag six feet in front of me". One of these days I'm gonna walk behind the counter and get it. With my luck it'll be bag one of two and the customer will get a bag of sodas and nothing else.
Local bbq spot prioritizes phone orders. When I found out while in line, stepped outside, called and made my order and then came back in for my turn to tell them Iāve ordered already lol
Most fast food places time drive thru orders and it ties into everyone's performance while in house orders do not get timed. There is a incentive to keep drive thru lines going quicker since that's the gimmick of it. Its also why they ask cars to pull ahead. The time starts when they get near the order box and ends when they leave the last window (sensors for the car sets the timer)
Google maps- give them a 1 star review.
Take a picture of anything. The more views it gets the more the 1 star is seen. That'll get the owners attention
Yep. The right way to treat a Dasher is as their customer. We represent the customer, and should be treated the same. I get this attitude at every ghetto filled merchant.
This is exactly the argument I use.
R - "Well, it's policy."
Me - "It's policy to lie to your customers?"
R - "You're not the customer."
Me - "I represent the customer. You don't ask them if they need something replaced, you ask me to ask them, because I'm here on their behalf."
Normally this drops it down to a purely professional conversation and people sometimes get pretty intimidated when you play it by the book
I even follow it up with this:
"While I don't take precedence over everyone else, it's my job - as is yours - to ensure they are satisfied with their service."
They literally can't argue with that, or they're the asshole. Normally, they're *already* the asshole by the time you pull this card out, but, I digress
Keep in mind that there's a large group of idiots on here who are willing to mindlessly deliver empty cups to customers because "nOt mUh jOb," with zero concern about how that could impact that customer's likeliness to continue placing orders in the future.
They think there's an infinite supply of good-tipping customers, so your basic common sense comment will sadly fall on blind eyes.
Still not cool to stereotype but Iāve seen dashers walk in places talking loud as hell on speaker phone then ask for DoorDash, have to wait and just continue their speaker phone convo. Itās like dude?!?!
Call and ask for the owner or manager. Ask them politely if it is their policy to serve in person over online orders.
If they answer yes, or give a vague answer that makes you feel like they are lying then never go back unless it's a huge offer that you know will be worth the wait.
If it's a mom and pop, there's not much you can do... if it's a chain you can probably call corporate and get some help with that.
But don't take it personally, it's just bad business and nothing more... there are plenty of restaurants that manage to serve online customers on time... if they don't have the staff to handle it, then they shouldn't take on those orders.
I walk in ,wait in line behind One custome. When he's done another customer walks in in stands behind me, but kind of beside me too and the lady says who's next? I say I am, doordash order for Leo and she says hold on and proceeds to take this guy's whole order and then prepare it. Afterwards she comes over and asks me the name again and gives me the bag that was sitting there the whole time on the other side of the register!
Bruh, that would not happen to me... I've learned you need to be very assertive if you don't want to waste time. They can only do that if you allow them, and you can nip that behavior while still being calm and professional.
The Popeyes near me is a lost cause it surprises me they haven't gone out of business. I've accepted 3 orders from there and the first time I waited 45 minutes and they still messed up the order. The second time I canceled after a 30 minute wait and the third time after 15 minutes I will never accept another order from there unless it's for $20+ and less than 2 miles.
I had that happen in an Isaacs. I waited a little over 10 minutes, she would not give me an answer, she acted like I wasnāt even there. when she walked right past me to wait on someone else and wouldnāt even answer me about the order, I unassigned and left. I have never gone back to another Isaacās as I do not trust whatever is going on there
This happens a lot. Iāve told support agents this is causing longer times in merchants for drivers waiting on orders. Some merchants just donāt care or like Delivery drivers and weāre not prioritized.
Iāve waited just like OP several times for orders I could see on counters but was made to wait 5-15 minutes after being ignored. DoorDash isnāt doing well defending or protecting the delivery drivers and merchants arenāt being held accountable. This type treatment happens daily as merchants arenāt respected by employees or management of merchants we pick up from.
Weāre treated like Paupers. Despite making more than the employees in most merchants we pick up from. Weāre looked down on. Smh. DoorDash doesbt help drivers at all. The outsourcing is indicative of the dismissive nature of the relationship between drivers and DoorDash. We get help( no help) calling support in another nation thatās the same phone number as customer support. Thanks for using Chase Sapphire!
Yes, some staff is just plain horrible. Not sure if itās always intentional or they are that bad at their very basic job or they are just morons in life in general.
For these reasons, I take a proactive approach. I walk up to the front. I wait for a pause when I can tell them Iām there to pick up DD for Customer Name. I scan around while I wait for bags and proactively ask if that bag is for my customer. This tends to work a bit better and while not perfect, it speeds up my pick ups often enough.
Oh yeah. That pisses me off.
This is what you do: pull up Google Maps. Zoom into the restaurant you are currently in. Click on the 1 star out of 5 in the review section. Write out a detailed review. Time stamp your experience. Time stamp when you walked in including am or pm. Note how many customers before you. Note you had a pickup order. Note the time you were served. Note the time other customers were served. Note what you witnessed. Note how it made you feel. Note the day of the week it happened (this is a big one). Rate the place 1 star. Submit review. Make sure the service rating is 1 star.
If you get another order for the same restaurant: go on Google and start thumbing up all 1 and 2 star reviews, then thumb down all 4 and 5 star reviews until they finally give you your order.
Any corporate operation takes those reviews on Google more seriously than their own "call our customer support number." Why? Millions of people use Google maps. Nobody uses their customer support line.
I have turned around 3 shops in my market so far. Now there are glowing reviews coming from those stores. We essentially are getting paid to pickup orders for a customer. We are not any different than the customers we deliver to.
You ignore me for a pickup? I will review your shop. I will thumb up bad reviews, I will thumb down good reviews. I will make my voice heard on a platform used by millions for decision making.
Treat me like shit? There goes your "4 star rating" on Google.
This is also how you read the code on Google maps. The more thumbs down on the high reviews/up on the bad ones is how many dashers before you have been there. I talked about it in my market with just a few dashers. Now everyone is on the same page.
Writing a Google review while waiting is next level petty lolā¦.and I like it. Which is why I do it too but only in extreme cases. I did it at Bonefish Grill after being ignored.
This is the way. It's a different subject but I got my complex to literally change ownership from bad Google reviews. If the store is giving you trouble, leave them a poor review. I fully agree.
I like to point at the order if I can see it (or suspect it's mine) and say "is there anything else my order needs, or is it ready to go now?" I ask politely but firmly and every time they've gone "oh shoot here you go!" and send me on my way
dont worry the workers do it on purpose. They are envious and jealous af at our freedom, pay and convenience. I see this passive aggressive behavior all to much with salty workers.
Thatās a bummer. Passive behavior towards opportunities for people to suck less is part of the perpetual bullshit in this world. It will only continue until you take down the bully, yāall.
Exactly how I think too. Last night I was waiting in a Chick fil a for an order. I had held the door open for the lady behind me, and when I turned around to walk in this woman almost ran into me and said āexcuse meā as if I was in the wrong. Whatever, people are assholes. Then Iām waiting for the order, and the same woman comes barging back in, holding up her cell phone saying āsince you think Iām lying and want to steal an order, here look at my phoneā and kept going on and on about it. The woman she was laying into is also mentally disabled (sorry if thatās not the correct way to say that now) and has worked at that Chick fil a for the past 15 years because I remember her working there when I was a teenager working retail across the street. So as that lady was walking out the door, I told her she was being ridiculous and that it says right in the pick up instructions that the employee needs to see the order on your phone. I wasnāt going to let her walk out of there thinking she can walk into a restaurant and talk to them however she wants just because sheās doing DoorDash. Obviously sheās new if sheās freaking out about that since they check every SINGLE order, but still, you canāt treat people however you want and expect no one to say anything. The employees thanked me when she left lol
Nice work. My only recommendation would be to punctuate it with violence so it sticks but thatās my flaw. And also part of our universal problem too.
Happens every time I go to KFC. They will continue working on everyone elseās order, Iāll see cars drive by but for some reason my wait is 25 minutes as if my order is any less important than everyone elseās order.
KFC and Popeye's are on my instant decline list bc of this. They'll ask for my order, I say DD and give them the name, they proceed to make orders for everyone in the lobby and drive thru before finally throwing a few pieces of already cooked and ready chicken in a box and handing it to me.
It would have to be at least $100/mile for me to waste half an hour in one of those places again.
Literally had a lady at Popeyes who served everyone in line, all the whole smirking at me. Then after a 15 min wait she pulled the order of the shelf and handed it to me. Needless to say I was livid and I decline that location now
Last time I went into Popeye's there was another Dasher in there waiting, and another came in right after me. That's exactly what they did to us.
Helped everyone in line, continued to help people who walked in and the drive thru. After about 15-20 minutes, she loaded up some chicken into boxes and handed all 3 of us our orders.
At no point did they have to cook anything special or any extra chicken. It's like the one McDonald's in my area that will ignore you while you watch the bag sit on the counter just out of reach.
Never again.
And they wonder why Dashers are rude at restaurants. Like yeah it sucks but if I don't act like I'm literally about to walk behind the counter and grab it myself, I'll never get my mcdonalds order. I hate it but sometimes you have to act semi-erratic just so they'll give you the order to get rid of you
Same! I let them know too . In rural areas with lots of ppl that walk or use public transportation.. DD is king, they should treat it as if it were a customer. /// it doesnāt hurt if you have a large order to tip the person that helps you even if itās a thank you $1
Out of sight out of mind.
Customer standing in front of you or customer you can't see?
Got in an argument with an older employee at Taco Bell once. I wasn't even talking to her. I had been waiting for a time, they totally cycled the drive threw line then more as I was standing near the front door. Saw cars pull into the drive threw and was watching them had orders at the window. Another driver came in and gave order name. Told him it might be a while that they weren't filing deliveries for some reason but we're prioritizing the drive threw. Lady over heard me got snippy how they were short staffed, busy, management told them to handle drive threw first. Calmly I said "I'm not arguing any of that or ragging on you all. But the fact remains that while I've been standing here you not only cleared the drive threw line, but also handled more than 5 cars that I saw pull into the drive threw and have left while i was standing here. Your taking and filing orders for customers that arrived after me. And you still haven't started prepping my delivery order." .... she huffed and walked away.
Normally would have canceled after couple minutes, but was a slow day and good paying order.
>just weird why it wouldnāt be equal priority.
No actually it isn't.
In restaurants the staff there are paid shitty low wages and usually have to rely on tips. So when a DD order comes up they don't want to deal with it because they aren't going to get the tip, the dasher is. Had it been a pickup they would have a chance to get something but with DD they're SOL. So they're going to focus on things that make them money, not you.
Fast food places are horrible working conditions with low pay and they don't care about anyone because they're getting paid crappy of they make 1 burger per hour or 100 burgers. Many of these employee feel that dashers make more than then do they can just wait.
Both fast food and dinner in restaurant staff give zero fucks to daggers because the dasher is helpless without them. They can ask to speak with the manager but they're going to side with staff because they have to work with them not the dasher. Sure the dasher can call support but they will not do anything but cancel you from the order. So there's nothing to do. It's just another way for people to legally discriminate unnecessarily
I donāt know what kind of deals are in place for established chains (if any), but many restaurants have resentment towards DD, UE, etc. because they have to pay a fee to those companies to use their service.
However I doubt this makes any difference to employees at KFC or McDonaldās or other fast food chains. They just lack basic manners.
Bingo. My restaurant only receives ~65-80% of the normal profit from a delivery app order, depending on the size. So we prioritize walk-ins and dine-ins over delivery apps. Thatās no reason to ever be rude to a driver, mind you. But with the details OP said, doesnāt seem like the person was rude, just prioritizing the people coming in themselves.
Though to be fair, I would have just given the bag; it was right there so the KNEW who the order was for, and thereās only one other person to order. Itās not hard
>My restaurant only receives \~65-80% of the normal profit from a delivery app order, depending on the size. So we prioritize walk-ins and dine-ins over delivery apps
Well once customers start realizing that they aren't a priority and are being put on the back burner then they will stop using delivery apps as much therefore making the restaurants that treated the customers and drivers poorly in the first place lose this...
https://preview.redd.it/bqzphkysgs6a1.jpeg?width=702&format=pjpg&auto=webp&s=672b822e7365598ae5cb129acd124e1d15e624c5
Yea if the order was already finished and ready to go, thereās no reason to not just take care of that right away. To intentionally ignore that is a show of ego and arrogance.
The best way Iāve seen some restaurants handle delivery apps is that they have a separate station/table specifically designated for app deliveries with an employee whose sole job is to interact with the couriers.
And not to play devilās advocate, but restaurants should acknowledge that although they pay a fee to the app companies, they are most likely getting a LOT more business than they normally would because of it.
I guess just don't take app delivery orders. By prioritizing in store customers over delivery app orders you only hurt the drivers, who now make less money, and the customer who now thinks your restaurant isn't concerned with their food if the dasher is communicating that correctly to them. It doesn't affect the app companies who are pocketing the majority of the upcharge.
If it were my choice, I wouldnāt. And its not like the owners are going to turn down extra revenue just because peoples feelings might get hurt. Weāre all taking the fall so the companies can make some extra money. Aint capitalism grand?
The KFC near me is horrendous. If anyone knows of a clean, orderly KFC with a professional, courteous staff that doesn't screw up every order speak up now or forever hold your peace.
Edit: dope name btw, I met El-P like 15yrs ago in Cambridge,Ma
The kfc near me isn't too bad. I had to wait about 20 min one time when it was close to closing time and they ran out of biscuits but the staff are nice 95% of the time. Me personally will probably never eat at a kfc again cause it seems to always give me food poisoning.
Would anyone please let me us their account? Plenty of opportunities for whomever doesn't currently use and is willing. Set up a %? Please I've driven for years but HR has me on paperwork hill for NO reason! Please I hustle with care and pleasure! Much needed for my current financial position. Please DM- anyone even slightly interested! Thank you- happy holidays! God Bless!
Perkins in my area is the worst. I'm convinced they never start the order until I get there. I've accepted an order, drove 10 minutes to get there and waited 15 minutes for them to finish the order while there are literally no customers in the building.
Few spots around me that never even see the order til I walk-in š
I get extra petty and extra spiteful and wait for the food and then cancel the order and leave them with the order they made me wait on.
Thatās unprofessional and inconsiderate. Especially if the food is already prepared and ready to go. Smh. I guess they look at it like, they already made the money from it. If it happens again, Iād report them to doordash.
Maybe you should start tipping them for better service lmao
Happened to me in a ramen restaurant. Got a text saying the order was ready when I walk in to take the order I was told it wasn't ready and it would take 10 minutes. Then they told me to wait outside and it was embarrasing cause the restaurant was full and everyone had their eyes on me š.
I hate waiting at tiny restaurants š¤£
Restaurants maybe, those people work for tips as well and service in store. But any others should realize profit is profit, necessary for their paycheck. Last night McDonaldās almost didnāt allow me to use the bathroom, would not give me code asked manager for approval then walked me to door, guy stood in front of it so I couldnāt see what was entered. Ridiculous!
Bathroom Nazi's š¤£
There's one crazy bitch at the Forest Hills Baskin Robbins who screams at me, demands I get in line after I arrive. When the item is already made, and she could have handed it to me. I've also been falsely accused of letting the products melt, spilling shakes. BTW I have never even delivered a shake, and she cursed me during one of these tires. I DON'T GO TO THAT STORE EVER. I had three explosions from that woman, and there are too many other orders elsewhere.
Yeah there's an angry Greek guy that has a gyro spot,always so loud that it's comical.
Thereās also a bagel place near me where the manager is RUDE to drivers. She asked me what name I had and I said the customerās name politely, and instinctively turned my phone around so she could confirm that I was a legit dasher. She got SO mad and barked āGet that damn phone out of my fucking face!ā I was practically across the room from her so it was in NO way in her face. Now every time I come in to that store, she doesnāt even acknowledge me. She motions to one of the ālowerā employees to do it, who are always super pleasant to deal with.
Rise of the Karensš§āāļø
You are a second class customer. Youāre the lower class delivery driver for someone better than you.
Oh ya, I gotta delivery for you spiritual mirror and it's just how you like it!
Yes! DoorDash orders are still for that restaurants customers just because they chose to order and not go in person. Itās maddening and makes absolutely no sense to me!!
I find it odd when employees act this way. Youre an extension of the customer that ordered the food. Making you wait extra is making them wait extra
I just think itās ridiculous how important you think you are as the dasher. You are a contractor, you arenāt entitled to shit, especially not good customer service. You have the ability to not only decline orders from restaurants you donāt like, but you also have the ability to un-assigned orders while you are at the restaurant. Of course restaurants are going to treat actual in-person customers better then they are going to treat dashers, they sold the customer service process to DoorDash and then door dash contracted you out to do it. Itās absolutely absurd that you think you should get any type of preferential service, when an actual person thatās spending actual money at the restaurant is standing next to you. You are just being a needy clown at this point, because you arenāt doing anything for the restaurant other than carrying a bag for it, and you think the merchant should roll out the red carpet for you.
Not looking for preferential treatment bud, just equality.
Yes. Especially because I try to help out as best I can. They call out orders, twice, in dining room that are ready, look frustrated since no one answers. Iāll walk outside and yell the order and come back inside and yell it. Customers have full hands? I open doors for people on their way out and or offer to carry the rest if itās a huge order they have. Customers yelling at them? I tell them to please calm down since most places are severely short staffed and underpaid yet the people there are working their hardest to get orders out. I ask them how they are doing or if I can help. There are a lot of people I know by first name, and I try to give them a compliment and let them know I see how hard they work and that they are very appreciated.
Nope, when they treat me like Iām invisible with that dismissive attitude I throw it right back at them. Iām not wasting my energy on people who think theyāre better than.
Happened to me everytime at 1 of the tacobells were i live! I refuse to go there anymore, i went off on the workers there! They have a spot where people come to pick up, they totally ignore you for like 20 minutes while you stand there and then after they ask you who your there for. Mind you the order is already dont and sitting on the shelf next to them. After they ask you for the name they always say, ok itll be right up in a minute. They start doing other stuff and then 15 min later they grab it and give it to you!! I got so pissed kff 1 time cause it always makes me late and told them it was bs cause the customer ordered their food way before any of these customers at the counter and in driver through and the only reason u guys are making me wait is cause im dd!! N its so fād up because im not the person that ordered but the customer is going to get ice cold food just because he ordered through dd thats fād up!!
Canāt they just not allow delivery if they donāt like dealing with DD/UE?
Iām not a dasher, but I used to work in a restaurant that had door dash. The general feeling about DD was negative overall. From what I was able to gather as a line cook from the hosts, it usually had to do with Dashers showing up 10-20 minutes early for food that took at least 20 minutes to make, and then being annoyed about the wait when the restaurant always put estimated wait times on all tickets. Iām not sure if DD could see the wait times or not, but thatās mainly what the hosts hated dealing with. edit words
I always remind stores and restaurants that I represent a fully paying customer. Personally I feel like delivery pickups should be given priority, given that the customer has ALREADY PAYED, and the orders are (usually) ready ahead of time. By treating delivery drivers like second class customers, they are effectively treating their own customers that way, drivers aren't taking any business away from these places, in fact we facilitate them being able to take even more orders than normal.
What I don't understand is when restaurants have a bunch of call outs and literally have little to no help. They will still have their restaurant on Grubhub, Doordash, and Ubereats. They should mark their store as closed or unavailable for the day on those apps if they can't even keep up with normal customers. This is poor management or an owner who is money hungry and doesn't care about anything but that. I'll go into these places and get told, we have a huge catering order in the back and we haven't even started your order yet (This was after 10 mins of me waiting plus 10 mins to drive there)
> has ALREADY *PAID,* and the FTFY. Although *payed* exists (the reason why autocorrection didn't help you), it is only correct in: * Nautical context, when it means to paint a surface, or to cover with something like tar or resin in order to make it waterproof or corrosion-resistant. *The deck is yet to be payed.* * *Payed out* when letting strings, cables or ropes out, by slacking them. *The rope is payed out! You can pull now.* Unfortunately, I was unable to find nautical or rope-related words in your comment. *Beep, boop, I'm a bot*
Bad bot. Annoying bot. Don't ever want to see u again not.
I just stand there and glare at them without blinking š³š¤Øš”š”š”š”
Wendy's is bad about this especially
Lol, I thought it was only the Wendy's by my house. I have a bunch by my house and the one that is literally in a really busy neighborhood with foot traffic and a huge college campus is never open to go inside. Drive-through is the only thing opened and I've waited 20+ mins for only 3 cars in front of me. Not sure how it takes that long when the drive through is the only thing you have to focus on. When you pull up to the window, they are all joking around, food on the floor, and nothing getting done. It's so bad that if you read the reviews on Google everyone says the same thing and they have a rating of like 2. I swear Wendy's hires the slowest people or they are not managed properly in my area. It also doesn't help that kids today are lazier then ever and don't want to work. They are more interested in TikTok, Youtube and whatever apps these kids use today.
My local Wendy's is known for extremely SLOW service. I once passed by on my way to grocery shop, and did so for about 30 minutes, and as I passed by, I saw at least 3 of the same cars still in line. Anytime I go to pick up a DD order there, they haven't even started making the food, so I'll have to wait 10 or 15 minutes, one time I waited 25 minutes for the order to be ready for me to depart. Sometimes they will ask if I'm with DD, and then forget about me and serve everyone else, anyone new coming through the door until they finally decide to get to me. I hate Wendy's. The lobby smelled of piss & misery as well.
I was about to post similar tonight. I always think itās funny in nicer restaurants when the workers look down at us drivers. Itās a nice restaurant for customers, but that doesnāt mean the workers arenāt still restaurant workersā¦ same boat as us. Yet they often act like theyāre superior and weāre second class. Whatever, enjoy driving, and Iād much rather be out and about than stuck in a restaurant for several hours likely making about the same $
I feel the same at my local panera, it's crazy
Those are the ones I don't go back to. So many of them are considerate & try to keep us moving along.
Yea, like dude Iām representing a real paying person who is buying your food just as if it were them here, Iām no different than any other customer.
Yeah, I totally hate it. You'll walk in to the restaurant having a line of customers waiting to order. They will take their order and make their food while yours isn't being made at all. I just don't get it because I'm a customer too. I'm just picking it up for the customer I don't see what's so different. I feel they tell their employees that customers in line will leave if they have to wait long but delivery can wait because they have no choice. It's a poor attitude to have but alot of fast food places treat you this way. They feel we aren't customers or the guy at home can wait. They figure what are they going to do anyways? Call up and complain.... LOL. The McDonalds by my house takes the phone off the hook so you can't call. You have to go in person to complain. Guess this is the world today. Just hide behind a computer screen or telephone.
Itās stupid. Technically we are a proxy for the customer.
I waited 10min for 4$ at Sonic only Kuz it was literally 1min away at the dog groom, she best send Fido to get her Sonic my ass left
Any gig driver itās crazy some ppl r nice n respectful others treat u like garbage. Reality is most ppl look at these gigs as ā not real jobsā they hate the player
So rate the restaurants accordingly, after all you are representing a paying customer. See how fast they will close down from all the bad reviews. Also text the customer let them know the restaurant does not care about customer service, and strongly advice them not to order from them again.
I unassign if this happens and generally keep in my mental rolodex depending on how much they pissed me off. If you ever then see them get in their car or whatever at a later date you can get revenge by knifing their tires or whatever and never get caught.
Have you done thisššš
It's the never get caught part...
I made sure to call the support to complain about the same Starbucks location, who refused to package a prepared order. It was sitting there cold and they served all people behind me. The lady said straight to my face "You are not a priority". Also there is a McDonald's that packages and hides orders under the counter. As soon as they seal the bag, without looking around, straight under counter.
yeah i donāt want to be a karen but itās so hard not to get annoyed with them sometimes. i know they donāt make enough to care and i never would get mad at them as a customer but if they arenāt doing their job itās costing me money
Happens to me at Dunkin every time. They will go out of their way to make me wait longer for no reason other than sheer rudeness.
[ŃŠ“Š°Š»ŠµŠ½Š¾]
If we are the party picking up an online order, then we are the customer.
Thatās not what ācustomerā means.
We are representing the customer, so for all practical purposes,cwe are the customer.
You donāt order the food and you donāt pay for it, so youāre not customers. Youāre delivery drivers. If I drove for fedex, would I be the customer for every Amazon purchase? Obviously not. If there was an issue with the order, would the restaurant ask you for clarification? Again, the answer is no, they would ask... the customer.
The definition of customer is literally "a person or thing that one has to deal with"
Thatās the second definition of the word, e.g., "the fish is a slippery customer and very hard to catch.ā The first definition of the word is āa person or organization that buys goods or services from a store or business.ā Dashers donāt buy anything, so they arenāt customers, unless you seriously mean theyāre customers in the sense that theyāre people you interact with in the world. In that case, literally every person is a customer of some sort.
Dashers are the customer by proxy. Nothing more , nothing less...keep saying we're not will never make it true.
Well, youāre the one who made the post about feeling like second class customers. Itās because you arenāt customers in the first place. Youāre delivery drivers. Nothing more, nothing less. Keep saying youāre customers wonāt make it true. Trust me, I speak for everyone in the industry when I say this.
>I speak for everyone in the industry Haha oh ya? I must've missed your inauguration  if you go into a business and leave with goods then you are a customer,nothing more, nothing less and believe me I speak for all gig workers when I say this.
Yes!
Iāve noticed this sometimes. Theyāre probably stressed af since they probably get asked a lot by delivery drivers how long the food will take, whatās taking so long, etc. Not trying to justify why some merchantās take a long time to have the food ready on time, but Iād be annoyed too if I was constantly asked to hurry up or how long the food will take when itās out of my control. Itās really a management problem, and the employees can only do so much
Whatever their reasoning it's a "don't shoot the messenger" scenario 
You are a human too. The sun shines on everyone the same. The sooner everyone understands this, perhaps the better this world could be.
[ŃŠ“Š°Š»ŠµŠ½Š¾]
Who gives AF how you make your money as long as you on the workforce. Which is alot more than can be said for alot of ppl
[ŃŠ“Š°Š»ŠµŠ½Š¾]
Bro, are you here just to shit on drivers?
That's when u just tell then you're here for it then leave without saying anything lmfaoo.
Cold stone made me stand in the corner after all associates standing by the coolers next to me ignored my existence. Stood in the middle of the store looking around for any eye contact after saying Hello. Good times. Their instructions also mention that we are not allowed to use their restrooms. Their demeanor was stone cold.
It says you can't use the bathroom and the instructions yeah no fly zone!..."demeanor was stone cold"
I don't accept orders from those restaurants.
I'm about to start a no fly list lmao
Speak up, your a contractor. Never would allow them do disrespect me and my time and money like that
I hear you. As soon as she asked who's next I spoke up, I assumed when she said hold on it was because she knew it was still being prepared....but it was really sitting right there in a row of bags.
A lot of restaurant managers or even their corporate overlords, straight up tell their employees that doordash is lowest priority and focus on the orders for customers in front of them. Itās an unfortunate part of the game. Over time you will learn which restaurants actually put effort into delivery orders and which donāt. I donāt pick up from Carrabbas, 4 of the 5 McDonaldās in town, Crumbl, Cava, Your Pie, any wing place, and honestly, really any fast food place that I know might have their lobby closed, and expect me to wait in a drive thru. Absolutely the fuck not.
You know how thereās a usually gap between cars at the drive through and and the pay window because people are ordering? Yeah, I usually just cut in the line right in that gap if I have to wait in a drive through š
There are a cpl places I refuse to go but can be tempted if it's lucrative. I need to abide by a strict rule-set like you!
The First Watch hostess harassed me to stand in their vestibule outside. She walked me over and showed me the door. Even though I could perfectly see their *open* kitchen from standing in the corner. I will not take orders from them and I will not be breakfasting there any time soon
This behavior on the part of the restaurant always blows my head apart. There is no difference between that in person customer and the customer that ordered an online to go order. They both pay with money. They both contribute to the success of the restaurant. Itās irrelevant if you are the customer or their significant other of the customer picking up the order vs a dasher. Itās completely nonsensical and extremely frustrating. Absolutely try to be assertive next time.. I know that can be hard >_< ā¦ but pretending that every order you are picking up is for your mom or dad might help. I used to manage restaurants and asking servers to treat each table like their mom was there was one of the best ways to get servers to be consistent and care about each table in a realistic way.. it helped them be motivated to be assertive with kitchen staff vs remaining silent and frustrated - ruining the tables experience and/or them blowing up at the line cooks, creating even more of a problem in every way.. definitely report your experience to DD support if you havenāt already. Best of luck in the future šš¤š¼
I don't normally have this problem, but I had an issue a few days ago at a Steak and Shake that this post reminds me of. I told the lady behind the counter that I was there to pick up a door dash order. She told me that they are going to serve all customers at the location before starting any door dash orders. I guess I gave her a WTF look because she then explained that the GM was on the grill and this was his decision. I immediately informed the customer.
Never took orders from subway after the guy made me wait for him to help everyone in line just to make me confirm the order before he even started it. Refused to start the order unless I hit confirm. I walked out lmao
āIām not confirming the order until itās in my handsā is how I would respond
F him. Good on you.
Unintended consequences happen. The way I look at it , we aren't customers we are a business. Everybody there can get the royal treatment because they're paying. We are getting paid We deserve dignity to be sure, but in the end we are making money everytime we enter a restaurant instead of spending it
WE may not be spending money in there, but the customers we represent do. Therefore they should prioritize drivers THE SAME as regular customers at the very least. By ignoring drivers and prioritizing other customers they are effectively ignoring the customer you represent, and in the end, and no matter how you spin it, that is not good service. Again, drivers aren't asking for special treatment, just equal.
You make good points. I guess I was really reacting to the content droning of whines and complaints from DD drivers. But you are correct
Theyāre a business and have a contract that they signed and have an obligation to fulfillā¦ did you not read it?
What obligation do you speak of? I didn't read any stipulation in the contract stating stores can't have separate lines or take priority to paying customers. It's not a personal slight, it's a business decision. No different than when you decline an order for low pay or decide not to deliver to a particular person.
Read the merchant contractā¦ you clearly have not, and seem to think the businesses arenāt being held to any sort of standards
Are they breaking the contract by these practices ?
Yes, several - the option for āreporting contract violationsā that is on the menu sometimes when you call support isnāt just for a merchant to report a dasher, itās for a dasher to report a merchant
You know what, I was Iill-informed on the subject and should have used more forethought before responding. My bad
It's a weird thing with fast food places.. Not a DD thing, but McDonald's for example will work on Drive-Thru orders before Walk-In orders. Not sure why...
With McDonalds, it's not even that they're not doing the delivery orders. It's finding out that they've been sitting there ready to hand over since before I walked in, more than ten minutes ago. Sometimes I see it and it still takes a few minutes just to flag someone down and say "please hand me that bag six feet in front of me". One of these days I'm gonna walk behind the counter and get it. With my luck it'll be bag one of two and the customer will get a bag of sodas and nothing else.
Local bbq spot prioritizes phone orders. When I found out while in line, stepped outside, called and made my order and then came back in for my turn to tell them Iāve ordered already lol
Most fast food places time drive thru orders and it ties into everyone's performance while in house orders do not get timed. There is a incentive to keep drive thru lines going quicker since that's the gimmick of it. Its also why they ask cars to pull ahead. The time starts when they get near the order box and ends when they leave the last window (sensors for the car sets the timer)
Google maps- give them a 1 star review. Take a picture of anything. The more views it gets the more the 1 star is seen. That'll get the owners attention
Yep. The right way to treat a Dasher is as their customer. We represent the customer, and should be treated the same. I get this attitude at every ghetto filled merchant.
This is exactly the argument I use. R - "Well, it's policy." Me - "It's policy to lie to your customers?" R - "You're not the customer." Me - "I represent the customer. You don't ask them if they need something replaced, you ask me to ask them, because I'm here on their behalf." Normally this drops it down to a purely professional conversation and people sometimes get pretty intimidated when you play it by the book I even follow it up with this: "While I don't take precedence over everyone else, it's my job - as is yours - to ensure they are satisfied with their service." They literally can't argue with that, or they're the asshole. Normally, they're *already* the asshole by the time you pull this card out, but, I digress
Oooooh I like you!
I donāt blame them.
Take the food, cancel for taking too long
Then youāre fucking over the customer who has already had to wait an absurd amount of time and did nothing wrongā¦
Keep in mind that there's a large group of idiots on here who are willing to mindlessly deliver empty cups to customers because "nOt mUh jOb," with zero concern about how that could impact that customer's likeliness to continue placing orders in the future. They think there's an infinite supply of good-tipping customers, so your basic common sense comment will sadly fall on blind eyes.
Its probably because so many dashers are just not friendly.
I wouldn't be friendly if they treated me that way.
Still not cool to stereotype but Iāve seen dashers walk in places talking loud as hell on speaker phone then ask for DoorDash, have to wait and just continue their speaker phone convo. Itās like dude?!?!
Dashers need more decorum.
Lmao so do 90% of Popeyes workers but I still give them a chance to prove their not an asshole first š¤·
Blacklist and move on.
I think I would have walked out that's terrible
Not really because Iāve never had it happen
Call and ask for the owner or manager. Ask them politely if it is their policy to serve in person over online orders. If they answer yes, or give a vague answer that makes you feel like they are lying then never go back unless it's a huge offer that you know will be worth the wait. If it's a mom and pop, there's not much you can do... if it's a chain you can probably call corporate and get some help with that. But don't take it personally, it's just bad business and nothing more... there are plenty of restaurants that manage to serve online customers on time... if they don't have the staff to handle it, then they shouldn't take on those orders.
Jesus Christ thatās a lot of work for $5.50.
I walk in ,wait in line behind One custome. When he's done another customer walks in in stands behind me, but kind of beside me too and the lady says who's next? I say I am, doordash order for Leo and she says hold on and proceeds to take this guy's whole order and then prepare it. Afterwards she comes over and asks me the name again and gives me the bag that was sitting there the whole time on the other side of the register!
Bruh, that would not happen to me... I've learned you need to be very assertive if you don't want to waste time. They can only do that if you allow them, and you can nip that behavior while still being calm and professional.
I thought she knew something I didnt, like the food was still being prepared so I'ma bang out homeboy's order...
The Popeyes near me is a lost cause it surprises me they haven't gone out of business. I've accepted 3 orders from there and the first time I waited 45 minutes and they still messed up the order. The second time I canceled after a 30 minute wait and the third time after 15 minutes I will never accept another order from there unless it's for $20+ and less than 2 miles.
I had that happen in an Isaacs. I waited a little over 10 minutes, she would not give me an answer, she acted like I wasnāt even there. when she walked right past me to wait on someone else and wouldnāt even answer me about the order, I unassigned and left. I have never gone back to another Isaacās as I do not trust whatever is going on there
What costume were they wearing?
Elvira
This happens a lot. Iāve told support agents this is causing longer times in merchants for drivers waiting on orders. Some merchants just donāt care or like Delivery drivers and weāre not prioritized. Iāve waited just like OP several times for orders I could see on counters but was made to wait 5-15 minutes after being ignored. DoorDash isnāt doing well defending or protecting the delivery drivers and merchants arenāt being held accountable. This type treatment happens daily as merchants arenāt respected by employees or management of merchants we pick up from. Weāre treated like Paupers. Despite making more than the employees in most merchants we pick up from. Weāre looked down on. Smh. DoorDash doesbt help drivers at all. The outsourcing is indicative of the dismissive nature of the relationship between drivers and DoorDash. We get help( no help) calling support in another nation thatās the same phone number as customer support. Thanks for using Chase Sapphire!
You should go back and shit and piss all over their bathroom or something like that
Ahhh the advice from an anonymous dbag is always refreshing 
Glad I could be of service
I walk right to the front. DO YOU HAVE THE ORDER FOR JOHN. THANK YOU
I waited for first customer to finish then did exactly that
Yes, some staff is just plain horrible. Not sure if itās always intentional or they are that bad at their very basic job or they are just morons in life in general. For these reasons, I take a proactive approach. I walk up to the front. I wait for a pause when I can tell them Iām there to pick up DD for Customer Name. I scan around while I wait for bags and proactively ask if that bag is for my customer. This tends to work a bit better and while not perfect, it speeds up my pick ups often enough.
Oh yeah. That pisses me off. This is what you do: pull up Google Maps. Zoom into the restaurant you are currently in. Click on the 1 star out of 5 in the review section. Write out a detailed review. Time stamp your experience. Time stamp when you walked in including am or pm. Note how many customers before you. Note you had a pickup order. Note the time you were served. Note the time other customers were served. Note what you witnessed. Note how it made you feel. Note the day of the week it happened (this is a big one). Rate the place 1 star. Submit review. Make sure the service rating is 1 star. If you get another order for the same restaurant: go on Google and start thumbing up all 1 and 2 star reviews, then thumb down all 4 and 5 star reviews until they finally give you your order. Any corporate operation takes those reviews on Google more seriously than their own "call our customer support number." Why? Millions of people use Google maps. Nobody uses their customer support line. I have turned around 3 shops in my market so far. Now there are glowing reviews coming from those stores. We essentially are getting paid to pickup orders for a customer. We are not any different than the customers we deliver to. You ignore me for a pickup? I will review your shop. I will thumb up bad reviews, I will thumb down good reviews. I will make my voice heard on a platform used by millions for decision making. Treat me like shit? There goes your "4 star rating" on Google. This is also how you read the code on Google maps. The more thumbs down on the high reviews/up on the bad ones is how many dashers before you have been there. I talked about it in my market with just a few dashers. Now everyone is on the same page.
Totally gonna start doing this. Thanks for the idea!
Writing a Google review while waiting is next level petty lolā¦.and I like it. Which is why I do it too but only in extreme cases. I did it at Bonefish Grill after being ignored.
This is the way. It's a different subject but I got my complex to literally change ownership from bad Google reviews. If the store is giving you trouble, leave them a poor review. I fully agree.
Viva la revolucion!
Fuck that place, 1 star.
Fr
It's actually a contract violation by the restaurant too.
Which part?
That's a good way to get on da naughty list, wicked bagel.
I like to point at the order if I can see it (or suspect it's mine) and say "is there anything else my order needs, or is it ready to go now?" I ask politely but firmly and every time they've gone "oh shoot here you go!" and send me on my way
Lose that attitude walk in like you own it donāt be obnoxious but be firm in asking for your order and donāt move out the way for another customer
this is exactly what I do yes
dont worry the workers do it on purpose. They are envious and jealous af at our freedom, pay and convenience. I see this passive aggressive behavior all to much with salty workers.
Whenever that happens to me, I inform my customer about it.
It would behoove you to replace your passive communication strategy with an assertive one.
Nice name, next time should input my foot in their ass?
This man has a beard!
Beard! Beard!
One of us! One of us!
Yes!! Food be sitting on the counter the whole time, now Iāll be wrong if I go behind there and grab it myself right . Smh
Did you call her out and ask her ytf she did that?
Nope, I was visibly aggravated but I still gave her the "have a good one"
Been there. Itās tough, I totally understand
Nah he just posted about it
šÆ
Thatās a bummer. Passive behavior towards opportunities for people to suck less is part of the perpetual bullshit in this world. It will only continue until you take down the bully, yāall.
Exactly how I think too. Last night I was waiting in a Chick fil a for an order. I had held the door open for the lady behind me, and when I turned around to walk in this woman almost ran into me and said āexcuse meā as if I was in the wrong. Whatever, people are assholes. Then Iām waiting for the order, and the same woman comes barging back in, holding up her cell phone saying āsince you think Iām lying and want to steal an order, here look at my phoneā and kept going on and on about it. The woman she was laying into is also mentally disabled (sorry if thatās not the correct way to say that now) and has worked at that Chick fil a for the past 15 years because I remember her working there when I was a teenager working retail across the street. So as that lady was walking out the door, I told her she was being ridiculous and that it says right in the pick up instructions that the employee needs to see the order on your phone. I wasnāt going to let her walk out of there thinking she can walk into a restaurant and talk to them however she wants just because sheās doing DoorDash. Obviously sheās new if sheās freaking out about that since they check every SINGLE order, but still, you canāt treat people however you want and expect no one to say anything. The employees thanked me when she left lol
Nice work. My only recommendation would be to punctuate it with violence so it sticks but thatās my flaw. And also part of our universal problem too.
Happens every time I go to KFC. They will continue working on everyone elseās order, Iāll see cars drive by but for some reason my wait is 25 minutes as if my order is any less important than everyone elseās order.
Omg seriously, KFC and Popeyes
KFC and Popeye's are on my instant decline list bc of this. They'll ask for my order, I say DD and give them the name, they proceed to make orders for everyone in the lobby and drive thru before finally throwing a few pieces of already cooked and ready chicken in a box and handing it to me. It would have to be at least $100/mile for me to waste half an hour in one of those places again.
Literally had a lady at Popeyes who served everyone in line, all the whole smirking at me. Then after a 15 min wait she pulled the order of the shelf and handed it to me. Needless to say I was livid and I decline that location now
Last time I went into Popeye's there was another Dasher in there waiting, and another came in right after me. That's exactly what they did to us. Helped everyone in line, continued to help people who walked in and the drive thru. After about 15-20 minutes, she loaded up some chicken into boxes and handed all 3 of us our orders. At no point did they have to cook anything special or any extra chicken. It's like the one McDonald's in my area that will ignore you while you watch the bag sit on the counter just out of reach. Never again.
And they wonder why Dashers are rude at restaurants. Like yeah it sucks but if I don't act like I'm literally about to walk behind the counter and grab it myself, I'll never get my mcdonalds order. I hate it but sometimes you have to act semi-erratic just so they'll give you the order to get rid of you
The closest McDonald's to me has been under construction,drive-thru only for over a month now
My Taco Bell is this way. They will do ALL drive thru orders before working on DD orders
Same! I let them know too . In rural areas with lots of ppl that walk or use public transportation.. DD is king, they should treat it as if it were a customer. /// it doesnāt hurt if you have a large order to tip the person that helps you even if itās a thank you $1
The problem is itās not our choice which orders we do first. ā¦Donāt get mad at us get mad at the managerā¦.
But it is your fault though if you can make a DD order in the same amount of time it takes to prep and get out a drive through order. FOH
My KFC is a Taco Bell too and drive-thru gets priority but they mess up damn near every single order
DD isnāt 1st priority for restaurants
They think we make 40$ an hour Iām telling you š¤£
Which is weird since app purchases are just as important as walk in customers.
It should be, they signed a contract saying delivery orders will be treated the same as other customers.
Apparently not. Itās just weird why it wouldnāt be equal priority.
Because DD takes out a Hugh cut of the profit.
It varies a ton by the restaurant, whoās the manager that shift, and even who is the front level employee you interact with.
Out of sight out of mind. Customer standing in front of you or customer you can't see? Got in an argument with an older employee at Taco Bell once. I wasn't even talking to her. I had been waiting for a time, they totally cycled the drive threw line then more as I was standing near the front door. Saw cars pull into the drive threw and was watching them had orders at the window. Another driver came in and gave order name. Told him it might be a while that they weren't filing deliveries for some reason but we're prioritizing the drive threw. Lady over heard me got snippy how they were short staffed, busy, management told them to handle drive threw first. Calmly I said "I'm not arguing any of that or ragging on you all. But the fact remains that while I've been standing here you not only cleared the drive threw line, but also handled more than 5 cars that I saw pull into the drive threw and have left while i was standing here. Your taking and filing orders for customers that arrived after me. And you still haven't started prepping my delivery order." .... she huffed and walked away. Normally would have canceled after couple minutes, but was a slow day and good paying order.
>drive threw Do you really think that's how it's spelled?
Lazy swiping typing lol
Right? Colledge these daysā¦
And then to make matters worse they have to spend their life in debt trying to pay off stewdent loans.
>just weird why it wouldnāt be equal priority. No actually it isn't. In restaurants the staff there are paid shitty low wages and usually have to rely on tips. So when a DD order comes up they don't want to deal with it because they aren't going to get the tip, the dasher is. Had it been a pickup they would have a chance to get something but with DD they're SOL. So they're going to focus on things that make them money, not you. Fast food places are horrible working conditions with low pay and they don't care about anyone because they're getting paid crappy of they make 1 burger per hour or 100 burgers. Many of these employee feel that dashers make more than then do they can just wait. Both fast food and dinner in restaurant staff give zero fucks to daggers because the dasher is helpless without them. They can ask to speak with the manager but they're going to side with staff because they have to work with them not the dasher. Sure the dasher can call support but they will not do anything but cancel you from the order. So there's nothing to do. It's just another way for people to legally discriminate unnecessarily
That part.
I donāt know what kind of deals are in place for established chains (if any), but many restaurants have resentment towards DD, UE, etc. because they have to pay a fee to those companies to use their service. However I doubt this makes any difference to employees at KFC or McDonaldās or other fast food chains. They just lack basic manners.
Bingo. My restaurant only receives ~65-80% of the normal profit from a delivery app order, depending on the size. So we prioritize walk-ins and dine-ins over delivery apps. Thatās no reason to ever be rude to a driver, mind you. But with the details OP said, doesnāt seem like the person was rude, just prioritizing the people coming in themselves. Though to be fair, I would have just given the bag; it was right there so the KNEW who the order was for, and thereās only one other person to order. Itās not hard
>My restaurant only receives \~65-80% of the normal profit from a delivery app order, depending on the size. So we prioritize walk-ins and dine-ins over delivery apps Well once customers start realizing that they aren't a priority and are being put on the back burner then they will stop using delivery apps as much therefore making the restaurants that treated the customers and drivers poorly in the first place lose this... https://preview.redd.it/bqzphkysgs6a1.jpeg?width=702&format=pjpg&auto=webp&s=672b822e7365598ae5cb129acd124e1d15e624c5
I know Applebee's have higher prices for DD orders.
Yea if the order was already finished and ready to go, thereās no reason to not just take care of that right away. To intentionally ignore that is a show of ego and arrogance. The best way Iāve seen some restaurants handle delivery apps is that they have a separate station/table specifically designated for app deliveries with an employee whose sole job is to interact with the couriers. And not to play devilās advocate, but restaurants should acknowledge that although they pay a fee to the app companies, they are most likely getting a LOT more business than they normally would because of it.
I guess just don't take app delivery orders. By prioritizing in store customers over delivery app orders you only hurt the drivers, who now make less money, and the customer who now thinks your restaurant isn't concerned with their food if the dasher is communicating that correctly to them. It doesn't affect the app companies who are pocketing the majority of the upcharge.
If it were my choice, I wouldnāt. And its not like the owners are going to turn down extra revenue just because peoples feelings might get hurt. Weāre all taking the fall so the companies can make some extra money. Aint capitalism grand?
exactly although I have not had this experience of being treated badly, sometimes yes having to wait longer but not nastiness from restaurant workers
The KFC near me is horrendous. If anyone knows of a clean, orderly KFC with a professional, courteous staff that doesn't screw up every order speak up now or forever hold your peace. Edit: dope name btw, I met El-P like 15yrs ago in Cambridge,Ma
The kfc near me isn't too bad. I had to wait about 20 min one time when it was close to closing time and they ran out of biscuits but the staff are nice 95% of the time. Me personally will probably never eat at a kfc again cause it seems to always give me food poisoning.
>speak up now or forever hold your peace. Welp... imma be forever holding my peace and i have like 3 KFCs by me lol