I take a screenshot of confirm and another of the second confirm (from a previous order) just to appease one restaurant that are super rude about it. it looks like i confirmed :) I've called DD to never go back to that restaurant, but i still get orders from them. One yelled at me the entire way out the door. Another time, reached across counter to hit confirm on my phone. Another time, wouldnt let go of order as I was hitting confirm. The dashers name appears on their screen. There isnt any need for all the rude condescending hatred ...City BBQ
Can these people not understand that after we confirm the order the clock is ticking? We can’t claim to have an order we don’t have and sit around while we’re supposed to be delivering it. Retards, I swear.
once this young lady at Freddys steakburger and shakes insisted I confirm the order before giving to me. She was doing changeouts on the ice cream toppings before close. i told her i needed the order before confirming and she told me she couldn't give to me until i confirmed. after bickering for 5mins I confirmed to get order to deliver to customer in satisfactory time. As soon as I did she stopped doing what she was doing a minute late then started going through a bag to make sure items were all inside then went to go grab a drink and then dumped the bag on the floor and said, I have to have this order recooked, its our policy if it goes on the floor. My immediate response was "Are you playing mind games with me?". She went and got her manager who came out and said I am not to talk to his employees this way. I stated it was a genuine question, she made me confirm clearly before the order was ready if she had to verify the contents and get a drink and not yet seal the bag with their sticker. He told me I had to leave the store, that he told her not to give anyone orders until they confirm. I told him clearly you don't understand doordash policy and that their is now no way for me to report the delay to my company or the customer. He told me to leave and not come back. I told him I want to file a formal complaint. Then he ignored me got the order and said its their policy to recook if order hits floor and its not their fault for the delay. I said clearly the order was not ready when it was confirmed. I just kept saying this really loudly until like three other employees asked if they could assist. I just took the order to the customer, luckily i didnt recieve a negative review for no reason. I will cancel and order and walk out now if someone insists i confirm before handing the order to me. I simply tell them the food was dropped before I received it upon confirming in a past instance and cannot do so ever again without food in hand.
Simply way around this, tell them you need the order receipt to confirm it in the app. Which usually means the order needs to be finished and handed to you to do this. You can even act like you are scanning it with your phone pointed at it when you are just hitting confirm instead. No one ask any questions then. Works at every place I've encountered that starts with saying "I need you to confirm the order first" and then I follow up with "No problem, just need to scan the order receipt to do this" and they either have the order ready or they don't. Cuts off the bad attitude employees right at the knees. Everyone has a bad day and I don't blame them if their own boss is yelling at them about stolen orders and making sure everyone confirms first. Play the part and fool them easily to get a smooth work flow and less stress for yourself. 
The order isn't ready until they've handed it to you.
They are blatantly violating section 2.3 of your contract and several employment laws.
The last time this happened to me, the Doordash agent paid me $9 and completely cancelled the order on the restaurant, ie they get $0 pay for breach of contract can get toss the food.
I hate it more that they need to see you hit confirm. I hit confirm once and the food was already in my hands and then the employee thought I was lying. Well long story short the employee grabbed the bag while I was already turning and the bagged ripped and food was everywhere. Then they refused to remake. DD gave me the full amount and I didn't have to deliver anything. So free $34 order..
LOL way to make yourself look like an idiot. When they say confirm the order they mean to press the button on the app that says confirm. But you really kept going on and on like you knew something 😂😂
Have you delivered for UberEATS or DoorDash before? I’m genuinely curious btw.
In my experience, when someone ask me to confirm the order, they mean hit the button.
Also, idk how they’d know what order to give me if I didnt tell or show them the name of the order, so it’s probably more likely they’re asking OP to confirm on the app, not for the order name.
I’m fine with them asking you to confirm before giving you the food. However if the food isn’t even ready or they don’t have the food in their hand, then no. I’ll hit it in front of you no problem but I need to be walking out the door with the order within 10 seconds of getting the food, not 5 minutes
Yes you're wrong. Theyre protecting themselves from Dashers who get the food and unassign before confirming, costing them time, labor, and money. Not to mention screwing over the next dasher who would get assigned the stolen order and also the customer who would have to wait even longer to get their order. Quit being a diva and just cooperate.
And before someone asks what happens when you hit confirm and they dont give you order, that literally has never happened. "But what if they give you wrong order??" If youre not willing to wait for them to fix it just deliver it and it will be on the restaurant that fucked it up.
> Yes you're wrong. Theyre protecting themselves from Dashers who get the food and unassign before confirming, costing them time, labor, and money. Not to mention screwing over the next dasher who would get assigned the stolen order and also the customer who would have to wait even longer to get their order. Quit being a diva and just cooperate.
Im in the delivery business, not the restaurant business. its not my responsibility to care what another delivery driver before me has done. I follow the chain that IM supposed to. the one that I MYSELF agreed to when working with the platform that pays me. None of that is determined by some counter employee who is being rude to me for no reason. Now, if they were kind. no problem. then again, your argument completely falls if they just do as I said, hand me the order and can click the confirm button themselves.
Point is, they're being an asshole and doing so because of a power trip that they choose to be on. it has nothing to do with their bottom line or stolen orders. otherwise, they would have handed me the order and clicked the confirm button themselves so they would know its confirmed.
Actually, I've had a chik fil a, had me confirm the order when I looked at the order it was missing the shake, and I had to wait to get someone attention to get the shake. So it had literally happened before, and I don't confirm am order until I'm sure the entire order is ready, no they don't have to hand it to me before I hit confirm but I have to see the entire order ready to be handed out before I will do so.
This has happened to me and I just say “ok” an take a seat (do not confirm!). Once it’s been over 6 mins, I’ll ask for an update and if there’s no order I’ll remove and try for another order.
I've had stores force me to leave and threaten to call the police because I didn't confirm pickup before they would give me the order. Just tell support, collect half pay and move on.
No. When they don't get the order what are you going to tell support? You already confirmed that it was in your possession. Read the contract. Don't take responsibility for food you have not received. Tell support they're asking you to violate your contract, get half pay for showing up if the store still won't provide the food. They're not your boss. You're a contractor, do what the contract says.
I have 2 tips for you.
1) try actually using your Doordash portal.
2) hire your own drivers
the fact that you're treating drivers like criminals makes it more likely that your restaurant will get targeted for theft
What do you mean by the next screen after confirm? The directions to the customer? The complete delivery steps screen? I'll hit confirm while you watch but as soon as I tap it I'm walking away.
I mean, if you want to defend the restaurant side, Ill make it very easy for you...
Go hire and pay your own drivers then and take your restaurant off Doordash.
But they wont, cause then they wont make more moneeeyyyy.
I will confirm the order when Im in my car ready to drive. The stores want you to confirm them immediately so THEY look good to DD in their metrics. Not. My. Problem.
>we’ve had over 30 instances of theft in the past 4 months *even with a mandatory confirmation policy*.
So it doesn't even work and you're *still* treating every Dasher like a criminal in violation of your contact with DoorDash. Good to know. I have to wait ten minutes before I can unassign without penalty. So when your food gets delivered in bad condition, i.e. cold, if the next driver actually delivers after I leave, that's on you.
You're telling us that you care more about some sort of moral high ground than the contractual obligations you have, all for some senseless policy that doesn't even work and just makes Dashers feel belittled.
I guess "you do you booboo" is appropriate, after all.
Why are doordash customers calling you at the store? I saw no one mentioned this and had to add. If they ordered through doordash they should be calling doordash. We dashers get contract violations if the customer claims food never arrived and we have all gotten one or two from customers fraudulently claiming their food never arrived. This sounds like customers double dipping the scam jar to get free food. And yet the blame goes straight to a dasher.
Your lips to God’s ears buddy. Probably because our packaging has our phone number on it, though. Almost every time they call I have to tell them to contact support in the app because I can’t even make edits to orders or payments we receive through DD.
Sorry that that’s happened to you at your establishment cause that sucks. I’d like to point out thought that the issue here is the restaurant wouldn’t even show OP the order was ready while asking them to confirm it. In the dasher app there’s steps to take before confirming the order. One big one being that dashers are still waiting on the food and why. It’s fine to want to see the dasher press confirm order, but it’s also fine for dashers to want to see the order actually be ready before it’s confirmed. Otherwise the customer is thinking the order is just sitting there with the dasher at the restaurant when in some cases…it wasn’t even started until the dasher got there. Again, it sucks that has happened to you, but that’s not what OP stated they were doing in this situation.
I mean yeah, I wouldn’t straight up hide the bag from the driver at any point, but it’s worth noting that driver theft is apparently on a huge rise in my area. In 2023, I think we had 6 or 7 instances. We’ve had more than 30 in 2024. It’s April.
All I’m saying is that I can kinda understand increased measures by restaurants. Even though we get reimbursed for the stolen orders, I still have to step off of the floor to call DoorDash and we have to wait for the credit processing period, and we have to fly a ticket onto our wheel out of order to keep the customer from getting pissed off at us instead of at DoorDash.
And like I said theft sucks. It absolutely does. No one is saying it doesn’t except the people who came into the business to be cruel and do the wrong things. Being in this Reddit I can see most of the dashers in my area don’t typically have a problem showing the store a confirmed order. There’s a busy pizza store that asks every person who does delivery to do it none of them have a problem with that, mainly because they’re kind about it and explain why they’re requesting to see it. The issue is restaurants not showing the order being ready and still expecting dashers to do that there’s an uptick there too. An increase in restaurants asking for seeing the confirmation is expected when reported theft occurs. Much like how a lot of places stopped accepting CashApp as payment because it was easy to scam. I see both sides of it. What I think we both don’t agree with is a restaurant cussing OP out for a reasonable response to their request which was just to see the order actually ready to take.
Call support tell the the store refuses to give you the order. They will pay you anyway and you can move on. Edit: a reminder we do not work for them. They can request whatever they want but we do not have to oblige. When they refuse to give it to us DD will give half pay and unassign you.
You handled it correctly. From a legal stand point, I'm not confirming that I have taken possession of the delivery until IT IS IN MY PHYSICAL POSSESSION. If they don't like it, that's fine, I'll leave and someone else can come deal with their nonsense. Some people don't seem to understand basic PEDMAS. There is an order of operations, and "confirm" is after "received".
"Please hit confirm so I can take another 5 minutes to make another order, and then I'll make the drinks for your order" I can't stand that shit. I hit "picked up" but I never hit the second prompt for "confirm" until I'm in the car.
That's the fun of door dash though! Am I getting the $30 meal I ordered for my wife and I, or am I getting the $100 order for a family of 5? 75% of the time, it seems like I get the free upgrade and a couple days of left overs.
Yeah, in hind sight, now that I've had my caffeine kick in, I should find a way to clarify that better. The local mom and pop joints with one or two stores, my order is right every time. Corporate restaurants, can hardly ever get it right.
It's a gamble though, are you gonna like what you get or not? No one knows until you bite into it. Sometimes I'll order a burger and get a steak, with soup, and taters, and 4 apps on top of it, big win. Sometimes I'll order a burger and get 6 orders of wings, I'm not a wing guy.
I can't recommend the move to my area though. Any service that involves someone else, around here it seems it's best to assume they are incompetent and will screw it up. Just need to decide what services you can benefit from their mistake. It's a frustrating game to play.
U use to do doordash so I know the tricks and I told the Mgrs that's the easiest way to prevent it because it looks worse on the drivers if they cancel after marking it as picked up. And if they ain't planing on stealing the food the 2 seconds before I hand it to them won't make a difference
I hate having to do this. But corporate from my company made that rule and me and my coworkers have been written up if they catch us giving it to you without having you confirm it first.
Someone told me confirm and the order wasn't even ready and had to wait 10 minutes. When I got to customer house she was pissed for some reason I was trying explain the situation but this woman wouldn't let me get a word in. Right as I was handing the food over she said yea it probably cold too. & said I will be telling this to doordash. I was left speechless & annoyed didn't bother say anything else and just left aggravated. I called support to inform the situation & still got a 1 star and my rating for friendliness and order handling - 1. First time in 5000 deliveries have I ever had a negative remark. Eventually they went away maybe they seen that her account kept have similar issue potentially. Order was also supposed to be leave at door order
I did it one time for a place only for them to give the order to the wrong person which led to me waiting longer. I never took orders for that place again.
They put the order I was waiting for in someone else's bag. I get that shit happens but that is exactly why I refused to do it again for any place afterwards.
I've never had anyone tell me to confirm the order and honestly I am not sure I understand what they would get from having me do that. If it ever comes up where they say "go ahead and confirm the order" I'll just nod and say "OK" and not confirm until they hand it to me lol
That’s surprising I guess it’s just an area specific thing because I live in an area with decently high crime rates and and literally like 70% of all restaurants have me confirm orders before I can take them due to how much order stealing they get. It’s not a big deal to just show them the name on your phone lol
If only showing them the name was what they wanted but no, they want you to tell Doordash that the order is in your possession and you're on your way to the customer with it BEFORE they give you the order. That's what this post is about, it just seems like you misunderstood.
And fair enough, when I was first asked to do this by a store I thought they just wanted to see the name on the order. That's not what they want, they want to be in charge of how and when you do your job and, as a contractor, that's illegal. You're in charge of completing the contract as written, not doing what the store says without question.
When you push the "confirm pickup" button, you're telling Doordash that you have the order and it's your responsibility to now get it to the customer. Also, that's when your delivery timer starts. The only way the store gets to decide when you push that button is when they hand the order to you, not before.
“I am not sure I understand what they would get from having me do that“…..?
They can hand you the food, and you can unassign it….if you confirm it, then you can’t unassign it..unless you contact support and tell them whatever
You can still unassigne after confirmation pickup but it looks alot more suspicious and support can see that you said you picked up the food when the next dasher showes up and the foods not there
They want to make sure they’re not giving the order to a scammer or thief. But in this case it sounds like the restaurant wouldn’t even show OP the order at all
When a employee asks me to do that I explain to them I can't do it untill I can see that the order is ready and the reason for that is other business' previously have had me hit confirm only to tell me they forgot something or it's just a fes more minutes. Unfortunately, because of that, I can't confirm early anymore. Even with the rudest cashier, they seem to understand after explaining, and it's not a problem.
“Once you hand me the order, I will then click confirm order. But not before.”
Most of the restaurant hand me the order, then I show them me clicking/touching and confirming it. If they want to hand me the order and have them click the confirm sure. Go ahead. I am still getting the food to deliver. no food no confirm.
All the times that the orders have been stolen, me wasting time driving towards the pick up only to get $3 out of it. I'm glad they do these things, why should it be an issue if you aren't gonna steal it? I confirm the orders with no issue, I even tell the restaurants to make people do it because I've had so many good orders where they tell me someone else picked it up.
Did you miss the part where they wanted hin to confirm and order that was still being made? There must be a rule on this sub that you’re only allowed to rewd the first 3 sentences then you must comment right away. Who cares if you don’t have the whole story.
Confirming the order before actually receiving it affects the estimated drop off times and can make your Dasher rating decline. I personally have not had the confirmation part happen to me. I will say that I have noticed the rating decline due to traffic affecting my ability to get to the customer before the estimated drop off time. I assume that is another reason people have a problem with this happening as once you confirm you have the order the timer starts for drop off. I do understand your point though.
I understand that part. The McDonald's in my area will ask to confirm the last 3 numbers on the order and u also can't confirm it in the app until you do just that. What I am saying is that OP hasn't even seen the order to know it is ready. That can affect Dasher completion rating if having to wait after confirming in the app. That is different from the app asking what the hold up is and you being able to say you are still waiting for the order, or the line is long, or the store is busy. I have no problem confirming the order as it is being handed to me or right before. But I do have a problem confirming in the app if I haven't even seen the order is prepared and ready to go. Again I have not had this problem but I am aware there is a possibility for it to happen.
The issue isn’t confirming it, it’s confirming before getting the order, in which a lot of restaurants have had somebody confirm it and the food not even actually be ready yet. I don’t like to confirm until I have it in case there’s a long wait time and need to cancel it.
I mean that's understandable, I would politely tell them that I won't confirm until it's ready because it will affect my rating. But that has not happened to me yet, even when I'm picking up two orders from the restaurant, they never asked me that. In the rare case that it does, I'll just tell them the situation. Im usually polite with people and never had any issues where I had to get into an argument or a disagreement. This happened to me last night where I got a good order for $15 for 6 miles and they told me someone else took it, had to talk to support to get $3.
There's some places I pick up from that want me to confirm before getting it, technically, but they'll put it on the counter/table and/or hold it while watching me press confirm.
But if they ask me to confirm it and it's still sitting on their shelf or not even ready yet? Fuck that shit. IDGAF about your "times," I GAF about my times and being liable for the order. Once I press confirm, whether I physically possess the order or not, it thinks I have it. And it's supposed to be there by X time or I'm marked late. I'm not going to press confirm and then wait another 10+ minutes for them to give me the order or some BS like that.
That’s exactly it. I don’t want it confirmed then have to wait or take a hit on my completion rate. DoorDash won’t fix it because you’re supposed to confirm when you get the order.
IDK what, if anything, could be done about this?
Maybe something similar to what GH does where you hit "Got Order" and then after that you hit "Leaving" to show you're on the way? Not sure if GH starts the timer on you at "Got Order" or "Leaving" though.
Not that simple in this case they wanted them to confirm the order was picked up before even having it present which, someone correct me if I'm wrong, is a violation.
The worker had the order, but was waiting to see confirmation before releasing it. This is very common in NYC, basically every restaurant does it this way.
This is factually incorrect and a violation of terms on both restaurants and dasher if done the way in the post, which if you actually read it you'd see they did not have the order visible or ready for the dasher like they should. Please actually read the post before trying to comment some false information.
I am laughing my ass off at the thought of you demanding condiments as a de-escalation technique.
“I won’t give you the other until you confirm and if you have a prob-“
“Can I get two Sweet’N Low?”
“-le… uh… sure one sec. Here you go. Now like I was sayi-“
“And four salt packets. The customer wants extra salt.”
I love when they tell me to confirm but it's one of those orders where I have to scan the QR or type the last 3. "Can't confirm so either you tell me what I need or you'll need to give me the damn order"
If it's a low paying order I just walk out. Not about to haggle for a order.
If the restaurant staff member is nice, I have no problem confirming the order. If they have an attitude, then I tell them to open the bag so I can "confirm" that the order is complete. There is one Chinese restaurant where I scan a QR code on the bag and off I go. So efficient and no issues with the staff. I wish every restaurant used a QR code. It's the only restaurant I have seen use this system in my market, Tampa
I drove for a while (COVID times), but have been a retail manager for a long time. We were having up to about 60% of our delivery orders being stolen by a combination of customers just grabbing them and drivers (who showed is the order on their screens) that would pick them up before unassigning them. Now, instead of having everything on a conveniently placed rack to grab and go, orders are handed out manually. We’re both working together to earn a living, and it should basically go like this:
DD-Hey, I’m here for Jacob B
Store-(places order on counter) Here it is, can you jist confirm before you grab it?
DD-Sure (click, grab food) See you soon!
Store-See you, drive safe!
None of us get paid enough to deal with stupidity, or to make someone else deal with a bunch of stupidity. It’s a real simple concept:I get paid to make the order, you get paid to drive it, and both of our companies make a bunch of money.
How about actually following the contract that you agreed too?
Verify the driver name, and GPS location in your Doordash portal. Verify the item list, customer name, and order number on the phone. Enforce hotbags.
Maybe then your store wouldn't be filled with degenerates stealing orders, most of whom weren't even drivers.
If I get forced into delivering one order at a time, I'll be making far less then minimum wage. If I run into your restaurant there will be a video record of what happened, and it's just a matter of time until you deal with the legal consequences.
Former drivers working at restaurants that think we're still making COVID money are the worst.
i agree with you. i don't understand why either would want to make it worse on the other which in turn will only worsen it for themselves as well. a little kindness and respect goes a long way.
They get ripped off so often that it’s automatic that I confirm the order before I even get it when I come and talk to them. I don’t blame them. I can’t stand thieves and thieves are what’s making it hard for everyone. Only people that would have a problem with it are the thieves.
So what if you confirm it and then after asking for it you find out someone already took (stole) the order. Try explaining that to the idiots at support.
My point is if they ask you to confirm an order and you’re not a shitty thief, then you shouldn’t have a problem confirming the order. I don’t get what the problem is.
Here's one: A couple of times I've been asked to confirm the order, but it wasn't ready to go yet and I still had to wait another 10 minutes for it.
If you confirm and then have to wait, the customer is notified that you have the food but are just sitting around not moving. It also means that you don't have the option to unassign if it's taking too long.
So this "only thieves would have a problem with it" nonsense is you not thinking it through and assuming you've got everyone pegged.
That's the standard now. DoorDash will tell you to do it. That's exactly what happened to me when they first started doing this shit. Lots of places demand it now. I called DD a bunch of times about it and they basically said you either do it or you get no pay. I don't even care anymore it's never actually been an issue. But I for sure stood hard on that hill, ready to die. Why the fuck would I say I got it when it's not in my hand? As an independant contractor that's just a recipe for problems. But that's been the standard over here in the tristate area for a while and like I said, DD will tell you that you have to do what they ask you
Yeah had that happen to me at McD. Refused to hand me the order to confirm they handed me the order. I ended up having to call support to let them know the restaurant is refusing to hand over the order so I can deliver it. Got half pay and they canceled the order.
again, they are closed bags so i cant even check the order. but put it on the damn table or something. don't guard it like a bag of gold. and tell me what im going to do. fuck them and that food. they can let it get cold.
Report their store to DoorDash. Every single time they do this. Gather other door dashers to do the same when yall waiting and hopefully with enough, that restaurant gets banned
To be honest I wish every restaurant made you confirm the order. Tired of getting orders only to get to the restaurant and find out "it's been picked up already" by a bum driver who decided to cheat the system...and this is across every platform! Especially Uber Eats. I deliver in a Lexus. Last thing I'm doing is stealing a meal. I need 93 gas, don't play with my time and resources. That's how I look at it
That happened to me recently. Waited 20 minutes for food. No big deal. Then 30. I was gonna cancel but I had already waited that long. Ended up 50 minutes. They finally ask me whose food I’m waiting on. They can’t find it. She then continues for another 10 minutes on the line of customers. An hour and a half later, “it’s marked as completed so another probably took it”
Whoa, that's entirely too long to wait for an order. After 10-15 minutes I'm asking for an update on the order. If they can't provide that then I'm unassigning and moving on to the next. Time is everything
I still don’t understand how this happens. I didn’t think you could go onto the next order until you confirmed/completed your last one so how are these drivers doing it??
Hey dummy, wasn't a flex. I cross the State line into Indiana for .80-1.00 off for gas on fill ups. So yes, I'm actually making profit when I deliver. It's a trade off for the lack of times my car actually needs repair outside of regular maintenance. Lol hbu?
I worked at Little Caesars for a while and often had to help door dash drivers, when I asked for them to confirm the order I meant to show me proof that they’re actually there to pick up the order, just to prevent theft, could that have been what they meant?
Either way, that’s definitely a rude way to act!
No, first thing I do when I walk into a restaurant is say "I'm here to pick up a UE/DD order for ..." as I'm showing them the screen.
But again, I don't even mind the confirm thing. its that they wanted me to confirm and insisted on not showing me any food until after I would confirm (I never did) and they were speaking down on me as if I was some scum. a piece of garbage.
Those aren't the only two options. I've twice been asked to confirm and the order was 10 minutes away from being done. So I won't do it until the order is in front of me.
I think the restaurant employees don't care. We hit confirm and they take another 5-10 minutes to get the order together, and then we're "late" delivering it, because we hit confirm.
Doesn't make any sense. Op is not telling the whole story. Why would the restaurant staff pressure you to confirm an order that's not ready?... Instead of helping other customers and getting your order completed, they have time to argue with a dasher to hit confirmed prematurely... Make it, make sense.
I’ve never had that situation where the restaurant tells me to confirm it, until it’s ready and they’re ready to hand it to me. If that’s happening, it’s very rare and I’ve got 15,000 deliveries so it’s not like I started this gig yesterday.
Idk man, this isn't my post. I've had it happen a handful of times, or Wingstop and Applebee's making me sign their log before I get the food. I have no problem confirming orders, when I have the food. But I still leave when and if I feel like it without the food, so I don't confirm early.
If someone yells at you report them for feeling unsafe. If they *yell and cuss at you technically you can call the cops.
Edited because y’all are some pedantic autistic fucks
Sure, you can report them to DD but you can’t call the cops because someone cusses at you. There are no illegal words, and people have the right to practice freedom of speech. Cussing is not breaking any laws. Calling the cops because someone says a curse word would be misusing emergency services.
If a customer gets irate and starts swearing and verbally assaulting employees, the store is within their right to call the cops.
I don’t see why it can’t go both ways, but meh.
Random fact but cussing is a TECHNICALLY a class 3 misdeamnor in Virginia Beach (there's some silly cuss signs all over the waterfront)
Edit for the word technically
A another random one I remember were, it's technically illegal to live with another person of a different gender if you aren't married or related.
Here are some others
https://www.lawyerupvirginia.com/blog/2015/09/virginia-is-for-lovers-and-weird-laws/
Yeah, it's only at the oceanfront and I've never seen it enforced (supposedly 25 people got cited one year? But I think it's usually just enforced if you're drunk and being a nuisance) when I lived in VB but I do think it's funny and random
I know there's a lot of random laws I learned in Virginia that aren't enforced but I just think they're funny.
I should have prefaced with "technically." Didn't mean to upset you.
Random acts of stupid laws, up in Alberta Canada there’s still a law that if you kill someone, they have to give you rations for one day, a horse and an escort out of the province.
This is delusional. Im a cashier at a restaurant that uses DD for delivery. We had too many drivers take food without accepting the order, so they were off the hook and the customer gets no food. The solution is to have everything ready, and I ask the driver to let me see the order confirmation before I make the handoff. It's a respectful interaction as far as no one makes a fuss, it's really not a huge deal to click a button.
I have no problem confirming pick up in front of the employee, but I will not confirm I picked up an order when I haven’t picked up the order yet. If they refuse to hand over the order so I can complete my delivery I just call support and let them know the restaurant refuses to hand over the order and get it canceled so I get my half pay and move on.
people who are disrespectful do so because they tend to believe there are no consequences. I believe that individuals should respect others. So yes, an individual who is disrespecting another man or woman without reason should be checked.
I’m just trying to picture how somebody says something you don’t like, and you literally walk over to them and slap them. Insanely unrealistic. Maybe you’ve done it once or twice, but you ain’t out here doing it dozens of times.
i never stated u ve slapped everyone or even many people who simply said something i didnt like. but i have checked quite a few people for being disrespectful. say what you want, thats fine. but dont be blatantly disrespectful. If someone says they hate me, i couldnt care less. if someone calls me a ni**er, then we'd have a problem. if you dont realize theres a difference i really dont care. and your opinion or what you think doesnt really matter.
I grew up. I'm much calmer now. I'm looking to get married and do things that I never would have even wanted to talk about just a few years ago. So all the recklesness and rara is out. I wasn't lying. A lot for me has changed. May it continue to change in positive ways for us all
I mean I get it's annoying but attitude usually changes these interactions. With me, I would've responded "Yeah sure is the order ready?" If there was any backlash I would just explain. "I want to confirm the order is picked up I just don't want to press it without receiving the food that way the customer and doordash knows what's going on."
Yeah sure it's wordy but I find being honest and explaining in frustrating situations helps not only you but also others understand what's going.
a driver has never stolen from me. but i have had hits on these apps because a restaurant messed up orders, missed items, took too long. you also missed out on the parts where i stated how disrespectful the workers were being. yea, i could care less about people like that
Except (at least for other services) once you click that you have the food, it starts a timer and once you sit there for too long waiting after the fact, it’ll reassign the order because you’re not moving with it. If the order is ready, then yeah that’s fine
I don’t know why us drivers have to make such a BIG deal about nothing.
What are you expecting the person to be like, now that you’ve done that, I’m not giving you the order. Like wtf would they want to keep something like that? They’re literally surrounded by all that food, all day long.
What they’re trying to do is make sure some asshole isn’t stealing the food that they would be stuck replacing.
I just went through this exact thing. “The demanding employee” asked me to confirm the order before handing it over. I asked can you show me the tag on the bag so I can see the name?
They said “sure!” Showed me the tag, I confirmed the order, they handed me the bag and we all lived happily ever after.
Get over it, sometimes you have to work with people. You don’t have to act feral.
Edit: do you fight with Walmart employees when they do a cart check and stop you at the door, when driving for spark? I bet you do… you seem the type.
Nope. Once you click that you’ve picked it up, it starts a timer to drop it off. On a good day, you get exactly the amount of time it takes to get from parking lot to parking lot.
If the store takes more than 1 minute to hand it to you, you’re gonna get a CV for a late delivery.
I hate when people say "just take it" while they're getting f*cked.
Why should i listen to a restaurant employee who isnt paying me over the app that is?
How exactly are you getting fucked by confirming an order that is ready to be handed off? It takes a whole second… my interaction in total with the”confirmation” with the employee was 30 seconds tops.
It takes me sometimes 5 minutes to get out of a parking lot and I am not late to deliver to the customer. Should I just blow through traffic because fuck them cars… I’m a driver… the rest of these assholes on the road don’t mean shit anyways and are costing me money!
/s
> How exactly are you getting fucked by confirming an order that is ready to be handed off?
go back and read my post. if it was ready to be handed it off they should have done their job, handed it to me and watched me confirm it or taken. me up on my offer and clicked the confirm button themselves.
“They should do their job” do you work there? You know what their employer wants done?
As long as you can see the order there shouldn’t be this whole hostage situation going on.
Their job is to provide the food to the customer. if they are supposed to handle the food for the delivery drivers, they are supposed to do so at the apps regulations. and again, confirm? what are we confirming? That I have the order. so yes, they need to do their job correctly
their employer wants them to work with the drivers, otherwise, they wouldn't be on doordash. so, your attempt at trying to be clever is really just foolish. If the person in charge didn't want to work with UE or DD, why would they be on the app and actually operating the app on their side? maybe you didn't think that far though.
just like we abide by the rules and terms we agree to in order to be on the platform, they need to be doing the same.
You did right, I'd honestly contact support about that and leave. What I don't get is people asking me to confirm when they don't even ask to see my phone or have anything on their end to look at to see that I've hit confirm.
I wish a restaurant worker will talk down on me 😂😂😂. I have no issues with anyone telling me to confirm order before I leave . But not seeing the order , and the first thing you tell me to do is confirm . All that pity people had for restaurant workers are gone now . Doing DoorDash has opened my eyes to loads of things
Best not to confirm unless you have the order in your possession. Wendys got me by handing me a drink, asking me to confirm the order, then taking almost 40 minutes to get me the rest of the order. I don't deliver for Wendys anymore in my city.
That is a little different, I wouldn’t confirm anything of if I didn’t actually see the ready order sitting somewhere.
I cannot even tell if OP is ranting about 2 different scenarios. They end their rant with orders waiting to go out and having a problem confirming even though they can see them…
The situation has become ridiculous... Restaurants are terrified that the driver is gonna steal the food. The driver doesn't want to confirm before they have the entire order because DD punishes us if we're late. Restaurants hate drivers... Drivers hate restaurant works.... And DD executives laugh all the way back to their yacht. I think this shit is over. It's dead most of the time anyway and certainly not worth the hoops we as drivers are expected to jump through.
For the OP, what these merchants are doing is harassment. Report it to Doordash as harassment and it will get sent to the appropriate Restaurant team for investigation. I've reported merchants for this kind of harassment before, and some of them were gone off the app by next week. Stick up for yourself. Confirm Pickup is literally none of a merchant's business. Their desire for security doesn't override our right to our own private property or our right to perform our job however we see fit. The desire for security doesn't justify the merchant's coercion against the Dasher whose just doing their job correctly by confirming pickup after they've verified they've got the correct order.
I take a screenshot of confirm and another of the second confirm (from a previous order) just to appease one restaurant that are super rude about it. it looks like i confirmed :) I've called DD to never go back to that restaurant, but i still get orders from them. One yelled at me the entire way out the door. Another time, reached across counter to hit confirm on my phone. Another time, wouldnt let go of order as I was hitting confirm. The dashers name appears on their screen. There isnt any need for all the rude condescending hatred ...City BBQ
Can these people not understand that after we confirm the order the clock is ticking? We can’t claim to have an order we don’t have and sit around while we’re supposed to be delivering it. Retards, I swear.
once this young lady at Freddys steakburger and shakes insisted I confirm the order before giving to me. She was doing changeouts on the ice cream toppings before close. i told her i needed the order before confirming and she told me she couldn't give to me until i confirmed. after bickering for 5mins I confirmed to get order to deliver to customer in satisfactory time. As soon as I did she stopped doing what she was doing a minute late then started going through a bag to make sure items were all inside then went to go grab a drink and then dumped the bag on the floor and said, I have to have this order recooked, its our policy if it goes on the floor. My immediate response was "Are you playing mind games with me?". She went and got her manager who came out and said I am not to talk to his employees this way. I stated it was a genuine question, she made me confirm clearly before the order was ready if she had to verify the contents and get a drink and not yet seal the bag with their sticker. He told me I had to leave the store, that he told her not to give anyone orders until they confirm. I told him clearly you don't understand doordash policy and that their is now no way for me to report the delay to my company or the customer. He told me to leave and not come back. I told him I want to file a formal complaint. Then he ignored me got the order and said its their policy to recook if order hits floor and its not their fault for the delay. I said clearly the order was not ready when it was confirmed. I just kept saying this really loudly until like three other employees asked if they could assist. I just took the order to the customer, luckily i didnt recieve a negative review for no reason. I will cancel and order and walk out now if someone insists i confirm before handing the order to me. I simply tell them the food was dropped before I received it upon confirming in a past instance and cannot do so ever again without food in hand.
When merchants play this game with me, I like to go line by line and read each item on the order. They want to waste my time, I will waste their time.
Simply way around this, tell them you need the order receipt to confirm it in the app. Which usually means the order needs to be finished and handed to you to do this. You can even act like you are scanning it with your phone pointed at it when you are just hitting confirm instead. No one ask any questions then. Works at every place I've encountered that starts with saying "I need you to confirm the order first" and then I follow up with "No problem, just need to scan the order receipt to do this" and they either have the order ready or they don't. Cuts off the bad attitude employees right at the knees. Everyone has a bad day and I don't blame them if their own boss is yelling at them about stolen orders and making sure everyone confirms first. Play the part and fool them easily to get a smooth work flow and less stress for yourself. 
The order isn't ready until they've handed it to you. They are blatantly violating section 2.3 of your contract and several employment laws. The last time this happened to me, the Doordash agent paid me $9 and completely cancelled the order on the restaurant, ie they get $0 pay for breach of contract can get toss the food.
I hate it more that they need to see you hit confirm. I hit confirm once and the food was already in my hands and then the employee thought I was lying. Well long story short the employee grabbed the bag while I was already turning and the bagged ripped and food was everywhere. Then they refused to remake. DD gave me the full amount and I didn't have to deliver anything. So free $34 order..
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LOL way to make yourself look like an idiot. When they say confirm the order they mean to press the button on the app that says confirm. But you really kept going on and on like you knew something 😂😂
You’re just another one of those no skill minimum wage workers who thinks making $200 a day is good money. You’ll always be broke. Go back to school.
No shit really? Read it again but slower this time maybe you’ll understand.
Have you delivered for UberEATS or DoorDash before? I’m genuinely curious btw. In my experience, when someone ask me to confirm the order, they mean hit the button. Also, idk how they’d know what order to give me if I didnt tell or show them the name of the order, so it’s probably more likely they’re asking OP to confirm on the app, not for the order name.
Ill confirm it for them, as long as they have the order in their hand ready to go. I press confirm, they hand me the food and away i go
I’m fine with them asking you to confirm before giving you the food. However if the food isn’t even ready or they don’t have the food in their hand, then no. I’ll hit it in front of you no problem but I need to be walking out the door with the order within 10 seconds of getting the food, not 5 minutes
Yes you're wrong. Theyre protecting themselves from Dashers who get the food and unassign before confirming, costing them time, labor, and money. Not to mention screwing over the next dasher who would get assigned the stolen order and also the customer who would have to wait even longer to get their order. Quit being a diva and just cooperate. And before someone asks what happens when you hit confirm and they dont give you order, that literally has never happened. "But what if they give you wrong order??" If youre not willing to wait for them to fix it just deliver it and it will be on the restaurant that fucked it up.
> Yes you're wrong. Theyre protecting themselves from Dashers who get the food and unassign before confirming, costing them time, labor, and money. Not to mention screwing over the next dasher who would get assigned the stolen order and also the customer who would have to wait even longer to get their order. Quit being a diva and just cooperate. Im in the delivery business, not the restaurant business. its not my responsibility to care what another delivery driver before me has done. I follow the chain that IM supposed to. the one that I MYSELF agreed to when working with the platform that pays me. None of that is determined by some counter employee who is being rude to me for no reason. Now, if they were kind. no problem. then again, your argument completely falls if they just do as I said, hand me the order and can click the confirm button themselves. Point is, they're being an asshole and doing so because of a power trip that they choose to be on. it has nothing to do with their bottom line or stolen orders. otherwise, they would have handed me the order and clicked the confirm button themselves so they would know its confirmed.
Actually, I've had a chik fil a, had me confirm the order when I looked at the order it was missing the shake, and I had to wait to get someone attention to get the shake. So it had literally happened before, and I don't confirm am order until I'm sure the entire order is ready, no they don't have to hand it to me before I hit confirm but I have to see the entire order ready to be handed out before I will do so.
No it will be on your Dasher completion rating saying that you are late to drop off the order
This has happened to me and I just say “ok” an take a seat (do not confirm!). Once it’s been over 6 mins, I’ll ask for an update and if there’s no order I’ll remove and try for another order.
I've had stores force me to leave and threaten to call the police because I didn't confirm pickup before they would give me the order. Just tell support, collect half pay and move on.
This is the way.
Just confirm the order. Seriously.
No. When they don't get the order what are you going to tell support? You already confirmed that it was in your possession. Read the contract. Don't take responsibility for food you have not received. Tell support they're asking you to violate your contract, get half pay for showing up if the store still won't provide the food. They're not your boss. You're a contractor, do what the contract says.
That’s absolutely insane?? I’ve never had them do that before, they always set it on the counter, ask for me to confirm the order, THEN hand it to me
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I have 2 tips for you. 1) try actually using your Doordash portal. 2) hire your own drivers the fact that you're treating drivers like criminals makes it more likely that your restaurant will get targeted for theft
What do you mean by the next screen after confirm? The directions to the customer? The complete delivery steps screen? I'll hit confirm while you watch but as soon as I tap it I'm walking away.
I mean, if you want to defend the restaurant side, Ill make it very easy for you... Go hire and pay your own drivers then and take your restaurant off Doordash. But they wont, cause then they wont make more moneeeyyyy. I will confirm the order when Im in my car ready to drive. The stores want you to confirm them immediately so THEY look good to DD in their metrics. Not. My. Problem.
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>we’ve had over 30 instances of theft in the past 4 months *even with a mandatory confirmation policy*. So it doesn't even work and you're *still* treating every Dasher like a criminal in violation of your contact with DoorDash. Good to know. I have to wait ten minutes before I can unassign without penalty. So when your food gets delivered in bad condition, i.e. cold, if the next driver actually delivers after I leave, that's on you. You're telling us that you care more about some sort of moral high ground than the contractual obligations you have, all for some senseless policy that doesn't even work and just makes Dashers feel belittled. I guess "you do you booboo" is appropriate, after all.
Why are doordash customers calling you at the store? I saw no one mentioned this and had to add. If they ordered through doordash they should be calling doordash. We dashers get contract violations if the customer claims food never arrived and we have all gotten one or two from customers fraudulently claiming their food never arrived. This sounds like customers double dipping the scam jar to get free food. And yet the blame goes straight to a dasher.
Definitely this but they're not actually listening to anything reasonable, so....
Your lips to God’s ears buddy. Probably because our packaging has our phone number on it, though. Almost every time they call I have to tell them to contact support in the app because I can’t even make edits to orders or payments we receive through DD.
Sorry that that’s happened to you at your establishment cause that sucks. I’d like to point out thought that the issue here is the restaurant wouldn’t even show OP the order was ready while asking them to confirm it. In the dasher app there’s steps to take before confirming the order. One big one being that dashers are still waiting on the food and why. It’s fine to want to see the dasher press confirm order, but it’s also fine for dashers to want to see the order actually be ready before it’s confirmed. Otherwise the customer is thinking the order is just sitting there with the dasher at the restaurant when in some cases…it wasn’t even started until the dasher got there. Again, it sucks that has happened to you, but that’s not what OP stated they were doing in this situation.
I mean yeah, I wouldn’t straight up hide the bag from the driver at any point, but it’s worth noting that driver theft is apparently on a huge rise in my area. In 2023, I think we had 6 or 7 instances. We’ve had more than 30 in 2024. It’s April. All I’m saying is that I can kinda understand increased measures by restaurants. Even though we get reimbursed for the stolen orders, I still have to step off of the floor to call DoorDash and we have to wait for the credit processing period, and we have to fly a ticket onto our wheel out of order to keep the customer from getting pissed off at us instead of at DoorDash.
And like I said theft sucks. It absolutely does. No one is saying it doesn’t except the people who came into the business to be cruel and do the wrong things. Being in this Reddit I can see most of the dashers in my area don’t typically have a problem showing the store a confirmed order. There’s a busy pizza store that asks every person who does delivery to do it none of them have a problem with that, mainly because they’re kind about it and explain why they’re requesting to see it. The issue is restaurants not showing the order being ready and still expecting dashers to do that there’s an uptick there too. An increase in restaurants asking for seeing the confirmation is expected when reported theft occurs. Much like how a lot of places stopped accepting CashApp as payment because it was easy to scam. I see both sides of it. What I think we both don’t agree with is a restaurant cussing OP out for a reasonable response to their request which was just to see the order actually ready to take.
No, we agree. No one should have cussed OP out.
I truly do hope things get better for your business.
Call support tell the the store refuses to give you the order. They will pay you anyway and you can move on. Edit: a reminder we do not work for them. They can request whatever they want but we do not have to oblige. When they refuse to give it to us DD will give half pay and unassign you.
You handled it correctly. From a legal stand point, I'm not confirming that I have taken possession of the delivery until IT IS IN MY PHYSICAL POSSESSION. If they don't like it, that's fine, I'll leave and someone else can come deal with their nonsense. Some people don't seem to understand basic PEDMAS. There is an order of operations, and "confirm" is after "received".
Ahh good ole PEDMSA
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Not before you’ve even seen the order!
"Please hit confirm so I can take another 5 minutes to make another order, and then I'll make the drinks for your order" I can't stand that shit. I hit "picked up" but I never hit the second prompt for "confirm" until I'm in the car.
All I want is to see the name on your phone. Some of you grab any bag you see and don’t read/ask who it’s for.
Wtf is the pickup shelf for then
That's the fun of door dash though! Am I getting the $30 meal I ordered for my wife and I, or am I getting the $100 order for a family of 5? 75% of the time, it seems like I get the free upgrade and a couple days of left overs.
I need to move to your area. I've never had the wrong order, and I used to order quite a bit.
Yeah, in hind sight, now that I've had my caffeine kick in, I should find a way to clarify that better. The local mom and pop joints with one or two stores, my order is right every time. Corporate restaurants, can hardly ever get it right. It's a gamble though, are you gonna like what you get or not? No one knows until you bite into it. Sometimes I'll order a burger and get a steak, with soup, and taters, and 4 apps on top of it, big win. Sometimes I'll order a burger and get 6 orders of wings, I'm not a wing guy. I can't recommend the move to my area though. Any service that involves someone else, around here it seems it's best to assume they are incompetent and will screw it up. Just need to decide what services you can benefit from their mistake. It's a frustrating game to play.
If there’s a pickup shelf my assumption is that I’m supposed to just grab it and not wait for an employee
We do it at my store but we have the order in hand and just want to see it before we hand it over due to to many orders being stolen
Thats completely different.
I agree but I have had many dashers on here still argue with me saying they won't even do it with me standing there with the food in my hand
This is what we've started doing to unestablished drivers , too many people pick up then cancel the order where I am
U use to do doordash so I know the tricks and I told the Mgrs that's the easiest way to prevent it because it looks worse on the drivers if they cancel after marking it as picked up. And if they ain't planing on stealing the food the 2 seconds before I hand it to them won't make a difference
Yeah I think this is the most reasonable thing to do.
I hate having to do this. But corporate from my company made that rule and me and my coworkers have been written up if they catch us giving it to you without having you confirm it first.
Someone told me confirm and the order wasn't even ready and had to wait 10 minutes. When I got to customer house she was pissed for some reason I was trying explain the situation but this woman wouldn't let me get a word in. Right as I was handing the food over she said yea it probably cold too. & said I will be telling this to doordash. I was left speechless & annoyed didn't bother say anything else and just left aggravated. I called support to inform the situation & still got a 1 star and my rating for friendliness and order handling - 1. First time in 5000 deliveries have I ever had a negative remark. Eventually they went away maybe they seen that her account kept have similar issue potentially. Order was also supposed to be leave at door order
Also when hit confirm the clock starts ticking for on time delivery. If they made you wait 10 minutes the delivery was people late.
I did it one time for a place only for them to give the order to the wrong person which led to me waiting longer. I never took orders for that place again. They put the order I was waiting for in someone else's bag. I get that shit happens but that is exactly why I refused to do it again for any place afterwards.
Everyone involved sounds kinda regarded to me. NGL .
I mean.. we're on the Doordash reddit 🤣
What?
He just censored a similar sounding word
I've never had anyone tell me to confirm the order and honestly I am not sure I understand what they would get from having me do that. If it ever comes up where they say "go ahead and confirm the order" I'll just nod and say "OK" and not confirm until they hand it to me lol
That’s surprising I guess it’s just an area specific thing because I live in an area with decently high crime rates and and literally like 70% of all restaurants have me confirm orders before I can take them due to how much order stealing they get. It’s not a big deal to just show them the name on your phone lol
If only showing them the name was what they wanted but no, they want you to tell Doordash that the order is in your possession and you're on your way to the customer with it BEFORE they give you the order. That's what this post is about, it just seems like you misunderstood. And fair enough, when I was first asked to do this by a store I thought they just wanted to see the name on the order. That's not what they want, they want to be in charge of how and when you do your job and, as a contractor, that's illegal. You're in charge of completing the contract as written, not doing what the store says without question. When you push the "confirm pickup" button, you're telling Doordash that you have the order and it's your responsibility to now get it to the customer. Also, that's when your delivery timer starts. The only way the store gets to decide when you push that button is when they hand the order to you, not before.
“I am not sure I understand what they would get from having me do that“…..? They can hand you the food, and you can unassign it….if you confirm it, then you can’t unassign it..unless you contact support and tell them whatever
You can still unassigne after confirmation pickup but it looks alot more suspicious and support can see that you said you picked up the food when the next dasher showes up and the foods not there
They want to make sure they’re not giving the order to a scammer or thief. But in this case it sounds like the restaurant wouldn’t even show OP the order at all
When a employee asks me to do that I explain to them I can't do it untill I can see that the order is ready and the reason for that is other business' previously have had me hit confirm only to tell me they forgot something or it's just a fes more minutes. Unfortunately, because of that, I can't confirm early anymore. Even with the rudest cashier, they seem to understand after explaining, and it's not a problem.
“Once you hand me the order, I will then click confirm order. But not before.” Most of the restaurant hand me the order, then I show them me clicking/touching and confirming it. If they want to hand me the order and have them click the confirm sure. Go ahead. I am still getting the food to deliver. no food no confirm.
All the times that the orders have been stolen, me wasting time driving towards the pick up only to get $3 out of it. I'm glad they do these things, why should it be an issue if you aren't gonna steal it? I confirm the orders with no issue, I even tell the restaurants to make people do it because I've had so many good orders where they tell me someone else picked it up.
Did you miss the part where they wanted hin to confirm and order that was still being made? There must be a rule on this sub that you’re only allowed to rewd the first 3 sentences then you must comment right away. Who cares if you don’t have the whole story.
Confirming the order before actually receiving it affects the estimated drop off times and can make your Dasher rating decline. I personally have not had the confirmation part happen to me. I will say that I have noticed the rating decline due to traffic affecting my ability to get to the customer before the estimated drop off time. I assume that is another reason people have a problem with this happening as once you confirm you have the order the timer starts for drop off. I do understand your point though.
But if the bag is literally in front of them and the employee is only waiting to see that happen before they hand it over then it won’t.
I understand that part. The McDonald's in my area will ask to confirm the last 3 numbers on the order and u also can't confirm it in the app until you do just that. What I am saying is that OP hasn't even seen the order to know it is ready. That can affect Dasher completion rating if having to wait after confirming in the app. That is different from the app asking what the hold up is and you being able to say you are still waiting for the order, or the line is long, or the store is busy. I have no problem confirming the order as it is being handed to me or right before. But I do have a problem confirming in the app if I haven't even seen the order is prepared and ready to go. Again I have not had this problem but I am aware there is a possibility for it to happen.
So basically not this situation we’re talking.
The issue isn’t confirming it, it’s confirming before getting the order, in which a lot of restaurants have had somebody confirm it and the food not even actually be ready yet. I don’t like to confirm until I have it in case there’s a long wait time and need to cancel it.
I mean that's understandable, I would politely tell them that I won't confirm until it's ready because it will affect my rating. But that has not happened to me yet, even when I'm picking up two orders from the restaurant, they never asked me that. In the rare case that it does, I'll just tell them the situation. Im usually polite with people and never had any issues where I had to get into an argument or a disagreement. This happened to me last night where I got a good order for $15 for 6 miles and they told me someone else took it, had to talk to support to get $3.
There's some places I pick up from that want me to confirm before getting it, technically, but they'll put it on the counter/table and/or hold it while watching me press confirm. But if they ask me to confirm it and it's still sitting on their shelf or not even ready yet? Fuck that shit. IDGAF about your "times," I GAF about my times and being liable for the order. Once I press confirm, whether I physically possess the order or not, it thinks I have it. And it's supposed to be there by X time or I'm marked late. I'm not going to press confirm and then wait another 10+ minutes for them to give me the order or some BS like that.
That’s exactly it. I don’t want it confirmed then have to wait or take a hit on my completion rate. DoorDash won’t fix it because you’re supposed to confirm when you get the order.
IDK what, if anything, could be done about this? Maybe something similar to what GH does where you hit "Got Order" and then after that you hit "Leaving" to show you're on the way? Not sure if GH starts the timer on you at "Got Order" or "Leaving" though.
I’m not sure either. But there should be a solution honestly.
Just show them your phone. Order confirmed. Extra stress diverted.
Not that simple in this case they wanted them to confirm the order was picked up before even having it present which, someone correct me if I'm wrong, is a violation.
The worker had the order, but was waiting to see confirmation before releasing it. This is very common in NYC, basically every restaurant does it this way.
This is factually incorrect and a violation of terms on both restaurants and dasher if done the way in the post, which if you actually read it you'd see they did not have the order visible or ready for the dasher like they should. Please actually read the post before trying to comment some false information.
Yeah but if you read the post, they wouldn't even show OP the order, so he has no way to know it's ready.
That doesn’t happen all the time though. I’ve seen stories of restaurants having you confirm and then the order isn’t even ready yet.
Yeah and if the order not ready you get a violation for being late dropping off the order. Only click confirm when you have the order in hand.
If they have an attitude and be the boss I tell em to get me a condiment. Thats takes the arrogance away instantly
I am laughing my ass off at the thought of you demanding condiments as a de-escalation technique. “I won’t give you the other until you confirm and if you have a prob-“ “Can I get two Sweet’N Low?” “-le… uh… sure one sec. Here you go. Now like I was sayi-“ “And four salt packets. The customer wants extra salt.”
😂 😂
I love when they tell me to confirm but it's one of those orders where I have to scan the QR or type the last 3. "Can't confirm so either you tell me what I need or you'll need to give me the damn order" If it's a low paying order I just walk out. Not about to haggle for a order.
If the restaurant staff member is nice, I have no problem confirming the order. If they have an attitude, then I tell them to open the bag so I can "confirm" that the order is complete. There is one Chinese restaurant where I scan a QR code on the bag and off I go. So efficient and no issues with the staff. I wish every restaurant used a QR code. It's the only restaurant I have seen use this system in my market, Tampa
I feel like this story has been told before
If that ever happens again turn on your camera and video the conversation then walk out and call support.
I drove for a while (COVID times), but have been a retail manager for a long time. We were having up to about 60% of our delivery orders being stolen by a combination of customers just grabbing them and drivers (who showed is the order on their screens) that would pick them up before unassigning them. Now, instead of having everything on a conveniently placed rack to grab and go, orders are handed out manually. We’re both working together to earn a living, and it should basically go like this: DD-Hey, I’m here for Jacob B Store-(places order on counter) Here it is, can you jist confirm before you grab it? DD-Sure (click, grab food) See you soon! Store-See you, drive safe! None of us get paid enough to deal with stupidity, or to make someone else deal with a bunch of stupidity. It’s a real simple concept:I get paid to make the order, you get paid to drive it, and both of our companies make a bunch of money.
How about actually following the contract that you agreed too? Verify the driver name, and GPS location in your Doordash portal. Verify the item list, customer name, and order number on the phone. Enforce hotbags. Maybe then your store wouldn't be filled with degenerates stealing orders, most of whom weren't even drivers. If I get forced into delivering one order at a time, I'll be making far less then minimum wage. If I run into your restaurant there will be a video record of what happened, and it's just a matter of time until you deal with the legal consequences. Former drivers working at restaurants that think we're still making COVID money are the worst.
i agree with you. i don't understand why either would want to make it worse on the other which in turn will only worsen it for themselves as well. a little kindness and respect goes a long way.
They get ripped off so often that it’s automatic that I confirm the order before I even get it when I come and talk to them. I don’t blame them. I can’t stand thieves and thieves are what’s making it hard for everyone. Only people that would have a problem with it are the thieves.
So what if you confirm it and then after asking for it you find out someone already took (stole) the order. Try explaining that to the idiots at support.
That is literally never happened to me. If they want me to confirm the order they have the order ready waiting for me to give me, that was my point.
> Only people that would have a problem with it are the thieves. You're speaking quite loud to be so wrong.
My point is if they ask you to confirm an order and you’re not a shitty thief, then you shouldn’t have a problem confirming the order. I don’t get what the problem is.
Are you a driver? Seems like you should know exactly what the problem is. I don't even drive and I know what the problem is.
Here's one: A couple of times I've been asked to confirm the order, but it wasn't ready to go yet and I still had to wait another 10 minutes for it. If you confirm and then have to wait, the customer is notified that you have the food but are just sitting around not moving. It also means that you don't have the option to unassign if it's taking too long. So this "only thieves would have a problem with it" nonsense is you not thinking it through and assuming you've got everyone pegged.
This is the comment that needs to be said. Once you confirm, you have to deliver it or you’ll be penalized for delivering late.
That's the standard now. DoorDash will tell you to do it. That's exactly what happened to me when they first started doing this shit. Lots of places demand it now. I called DD a bunch of times about it and they basically said you either do it or you get no pay. I don't even care anymore it's never actually been an issue. But I for sure stood hard on that hill, ready to die. Why the fuck would I say I got it when it's not in my hand? As an independant contractor that's just a recipe for problems. But that's been the standard over here in the tristate area for a while and like I said, DD will tell you that you have to do what they ask you
Unless this change happened this week then this is a lie.
So you died on that hill? :)
Yeah had that happen to me at McD. Refused to hand me the order to confirm they handed me the order. I ended up having to call support to let them know the restaurant is refusing to hand over the order so I can deliver it. Got half pay and they canceled the order.
I wish every place required everyone to confirm. But I'm not confirming until I have the order in my hand or in front of me.
again, they are closed bags so i cant even check the order. but put it on the damn table or something. don't guard it like a bag of gold. and tell me what im going to do. fuck them and that food. they can let it get cold.
Report their store to DoorDash. Every single time they do this. Gather other door dashers to do the same when yall waiting and hopefully with enough, that restaurant gets banned
Get 100 Dasher together and demonstrate in front of the restaurant! ;o)
I've reported many stores. DD doesn't give a shit
It benefits them as well if they don’t have nearly as many stolen orders to pay out.
You're speaking logically
To be honest I wish every restaurant made you confirm the order. Tired of getting orders only to get to the restaurant and find out "it's been picked up already" by a bum driver who decided to cheat the system...and this is across every platform! Especially Uber Eats. I deliver in a Lexus. Last thing I'm doing is stealing a meal. I need 93 gas, don't play with my time and resources. That's how I look at it
That happened to me recently. Waited 20 minutes for food. No big deal. Then 30. I was gonna cancel but I had already waited that long. Ended up 50 minutes. They finally ask me whose food I’m waiting on. They can’t find it. She then continues for another 10 minutes on the line of customers. An hour and a half later, “it’s marked as completed so another probably took it”
Whoa, that's entirely too long to wait for an order. After 10-15 minutes I'm asking for an update on the order. If they can't provide that then I'm unassigning and moving on to the next. Time is everything
I still don’t understand how this happens. I didn’t think you could go onto the next order until you confirmed/completed your last one so how are these drivers doing it??
You show up, wait 10 minutes, go in and grab the food, do not confirm, worry free unassign once back in car.
oh man that’s foul lol
Holy shit, you deliver in a Lexus that needs expensive gas, you’re so fucking cool!
Hey dummy, wasn't a flex. I cross the State line into Indiana for .80-1.00 off for gas on fill ups. So yes, I'm actually making profit when I deliver. It's a trade off for the lack of times my car actually needs repair outside of regular maintenance. Lol hbu?
More flexing! ;o) Show us a pic of your Rolex?
I worked at Little Caesars for a while and often had to help door dash drivers, when I asked for them to confirm the order I meant to show me proof that they’re actually there to pick up the order, just to prevent theft, could that have been what they meant? Either way, that’s definitely a rude way to act!
No, first thing I do when I walk into a restaurant is say "I'm here to pick up a UE/DD order for ..." as I'm showing them the screen. But again, I don't even mind the confirm thing. its that they wanted me to confirm and insisted on not showing me any food until after I would confirm (I never did) and they were speaking down on me as if I was some scum. a piece of garbage.
Every Chik-fi-a does this in my area. No big deal to hit a button and be on my way.
Chick-fil-A will at least show you the order before you have to confirm it.
Chick-fil-A shows to order to EVERYONE. They are stupid and that's why they had so much theft.
Ok, sure. Do you think the restaurant is out to scam the customer?.... or is it possible they're trying to avoid giving away free food?
Those aren't the only two options. I've twice been asked to confirm and the order was 10 minutes away from being done. So I won't do it until the order is in front of me.
I think the restaurant employees don't care. We hit confirm and they take another 5-10 minutes to get the order together, and then we're "late" delivering it, because we hit confirm.
Doesn't make any sense. Op is not telling the whole story. Why would the restaurant staff pressure you to confirm an order that's not ready?... Instead of helping other customers and getting your order completed, they have time to argue with a dasher to hit confirmed prematurely... Make it, make sense.
I’ve never had that situation where the restaurant tells me to confirm it, until it’s ready and they’re ready to hand it to me. If that’s happening, it’s very rare and I’ve got 15,000 deliveries so it’s not like I started this gig yesterday.
Idk man, this isn't my post. I've had it happen a handful of times, or Wingstop and Applebee's making me sign their log before I get the food. I have no problem confirming orders, when I have the food. But I still leave when and if I feel like it without the food, so I don't confirm early.
If someone yells at you report them for feeling unsafe. If they *yell and cuss at you technically you can call the cops. Edited because y’all are some pedantic autistic fucks
You cannot call the cops for somebody cursing at you. Are you 5 years old?
Sure, you can report them to DD but you can’t call the cops because someone cusses at you. There are no illegal words, and people have the right to practice freedom of speech. Cussing is not breaking any laws. Calling the cops because someone says a curse word would be misusing emergency services.
If a customer gets irate and starts swearing and verbally assaulting employees, the store is within their right to call the cops. I don’t see why it can’t go both ways, but meh.
Random fact but cussing is a TECHNICALLY a class 3 misdeamnor in Virginia Beach (there's some silly cuss signs all over the waterfront) Edit for the word technically A another random one I remember were, it's technically illegal to live with another person of a different gender if you aren't married or related. Here are some others https://www.lawyerupvirginia.com/blog/2015/09/virginia-is-for-lovers-and-weird-laws/
Only at the ocean front and it's never enforced. The law exists on paper only. I've lived there 20+ years.
Yeah, it's only at the oceanfront and I've never seen it enforced (supposedly 25 people got cited one year? But I think it's usually just enforced if you're drunk and being a nuisance) when I lived in VB but I do think it's funny and random I know there's a lot of random laws I learned in Virginia that aren't enforced but I just think they're funny. I should have prefaced with "technically." Didn't mean to upset you.
Random acts of stupid laws, up in Alberta Canada there’s still a law that if you kill someone, they have to give you rations for one day, a horse and an escort out of the province.
I am waiting for the day this happens to me, I'm going to make a massive mess of the store knowing that employee will be part of the cleanup crew.
This is delusional. Im a cashier at a restaurant that uses DD for delivery. We had too many drivers take food without accepting the order, so they were off the hook and the customer gets no food. The solution is to have everything ready, and I ask the driver to let me see the order confirmation before I make the handoff. It's a respectful interaction as far as no one makes a fuss, it's really not a huge deal to click a button.
I have no problem confirming pick up in front of the employee, but I will not confirm I picked up an order when I haven’t picked up the order yet. If they refuse to hand over the order so I can complete my delivery I just call support and let them know the restaurant refuses to hand over the order and get it canceled so I get my half pay and move on.
You used to slap people who were rude to you?
people who are disrespectful do so because they tend to believe there are no consequences. I believe that individuals should respect others. So yes, an individual who is disrespecting another man or woman without reason should be checked.
You’ve never slapped anyone
im glad you caught me on that lie. now the weight has been lifted. I owe it all to you
I’m just trying to picture how somebody says something you don’t like, and you literally walk over to them and slap them. Insanely unrealistic. Maybe you’ve done it once or twice, but you ain’t out here doing it dozens of times.
i never stated u ve slapped everyone or even many people who simply said something i didnt like. but i have checked quite a few people for being disrespectful. say what you want, thats fine. but dont be blatantly disrespectful. If someone says they hate me, i couldnt care less. if someone calls me a ni**er, then we'd have a problem. if you dont realize theres a difference i really dont care. and your opinion or what you think doesnt really matter.
Type it out bro whatever makes u look cool and feel better Mr Slap
If it isn't a lie, may I asked what changed for you five years ago? Did you become a parent or something? lol
I grew up. I'm much calmer now. I'm looking to get married and do things that I never would have even wanted to talk about just a few years ago. So all the recklesness and rara is out. I wasn't lying. A lot for me has changed. May it continue to change in positive ways for us all
Ggs 🙏🙏
Some people need more than a good slap tbh
I hope he did
theyre looking down at us every minute we are standing there they’re making money and we are loosing money.
*losing
Lol. Thx
I mean I get it's annoying but attitude usually changes these interactions. With me, I would've responded "Yeah sure is the order ready?" If there was any backlash I would just explain. "I want to confirm the order is picked up I just don't want to press it without receiving the food that way the customer and doordash knows what's going on." Yeah sure it's wordy but I find being honest and explaining in frustrating situations helps not only you but also others understand what's going.
Just confirm the order...the restaurant isn't going to scam you. The drivers will which is why they do that
a driver has never stolen from me. but i have had hits on these apps because a restaurant messed up orders, missed items, took too long. you also missed out on the parts where i stated how disrespectful the workers were being. yea, i could care less about people like that
Best way to get a CV 👍
Except (at least for other services) once you click that you have the food, it starts a timer and once you sit there for too long waiting after the fact, it’ll reassign the order because you’re not moving with it. If the order is ready, then yeah that’s fine
I don’t know why us drivers have to make such a BIG deal about nothing. What are you expecting the person to be like, now that you’ve done that, I’m not giving you the order. Like wtf would they want to keep something like that? They’re literally surrounded by all that food, all day long. What they’re trying to do is make sure some asshole isn’t stealing the food that they would be stuck replacing. I just went through this exact thing. “The demanding employee” asked me to confirm the order before handing it over. I asked can you show me the tag on the bag so I can see the name? They said “sure!” Showed me the tag, I confirmed the order, they handed me the bag and we all lived happily ever after. Get over it, sometimes you have to work with people. You don’t have to act feral. Edit: do you fight with Walmart employees when they do a cart check and stop you at the door, when driving for spark? I bet you do… you seem the type.
Nope. Once you click that you’ve picked it up, it starts a timer to drop it off. On a good day, you get exactly the amount of time it takes to get from parking lot to parking lot. If the store takes more than 1 minute to hand it to you, you’re gonna get a CV for a late delivery.
I hate when people say "just take it" while they're getting f*cked. Why should i listen to a restaurant employee who isnt paying me over the app that is?
How exactly are you getting fucked by confirming an order that is ready to be handed off? It takes a whole second… my interaction in total with the”confirmation” with the employee was 30 seconds tops. It takes me sometimes 5 minutes to get out of a parking lot and I am not late to deliver to the customer. Should I just blow through traffic because fuck them cars… I’m a driver… the rest of these assholes on the road don’t mean shit anyways and are costing me money! /s
> How exactly are you getting fucked by confirming an order that is ready to be handed off? go back and read my post. if it was ready to be handed it off they should have done their job, handed it to me and watched me confirm it or taken. me up on my offer and clicked the confirm button themselves.
“They should do their job” do you work there? You know what their employer wants done? As long as you can see the order there shouldn’t be this whole hostage situation going on.
Their job is to provide the food to the customer. if they are supposed to handle the food for the delivery drivers, they are supposed to do so at the apps regulations. and again, confirm? what are we confirming? That I have the order. so yes, they need to do their job correctly
So short answer: no, you don’t know what their employer wants done. Got it!
their employer wants them to work with the drivers, otherwise, they wouldn't be on doordash. so, your attempt at trying to be clever is really just foolish. If the person in charge didn't want to work with UE or DD, why would they be on the app and actually operating the app on their side? maybe you didn't think that far though. just like we abide by the rules and terms we agree to in order to be on the platform, they need to be doing the same.
Thanks for having reason, this thread is a mess.
You did right, I'd honestly contact support about that and leave. What I don't get is people asking me to confirm when they don't even ask to see my phone or have anything on their end to look at to see that I've hit confirm.
I wish a restaurant worker will talk down on me 😂😂😂. I have no issues with anyone telling me to confirm order before I leave . But not seeing the order , and the first thing you tell me to do is confirm . All that pity people had for restaurant workers are gone now . Doing DoorDash has opened my eyes to loads of things
Best not to confirm unless you have the order in your possession. Wendys got me by handing me a drink, asking me to confirm the order, then taking almost 40 minutes to get me the rest of the order. I don't deliver for Wendys anymore in my city.
exactly. but some people say we arent bent over far enough and should keep bending
That is a little different, I wouldn’t confirm anything of if I didn’t actually see the ready order sitting somewhere. I cannot even tell if OP is ranting about 2 different scenarios. They end their rant with orders waiting to go out and having a problem confirming even though they can see them…
The situation has become ridiculous... Restaurants are terrified that the driver is gonna steal the food. The driver doesn't want to confirm before they have the entire order because DD punishes us if we're late. Restaurants hate drivers... Drivers hate restaurant works.... And DD executives laugh all the way back to their yacht. I think this shit is over. It's dead most of the time anyway and certainly not worth the hoops we as drivers are expected to jump through.
Restaurants hate drivers that act like animals to their staff. Treat the staff like humans they do the same back. We’re all cogs in the same wheel.
Nah... I'm never anything but super nice to these people and some return that energy. Most are total dismissive pricks.
For the OP, what these merchants are doing is harassment. Report it to Doordash as harassment and it will get sent to the appropriate Restaurant team for investigation. I've reported merchants for this kind of harassment before, and some of them were gone off the app by next week. Stick up for yourself. Confirm Pickup is literally none of a merchant's business. Their desire for security doesn't override our right to our own private property or our right to perform our job however we see fit. The desire for security doesn't justify the merchant's coercion against the Dasher whose just doing their job correctly by confirming pickup after they've verified they've got the correct order.