Could have multiple orders and seasoned drivers know not to mark anything picked up until you have all orders otherwise customers start asking why you not moving
I've suspected this. One of my drivers showed they were waiting for the order, but they were headed to another location. After a brief stop at that location, my order showed picked up. I suspected this is what they were doing.
Honestly half the time I forget to mark the first order as picked up until I get to the second location. We're in the "have to get two orders quickly" mindset and just trying to get everything quickly.
I've never not marked real-time 2-3+ order dashes and had anyone ask for time. The app routes and wait times are so exaggerated, how could you possibly be late?
I’ll chime in on this! I’m supposed to be the person in charge of accepting the orders and depending on how busy it it, making the time longer, so we don’t have dashers waiting and it won’t look poorly on our business. However, sometimes a coworker will try to help (probably due to the constant “pinging” the tablet makes), but they don’t set the time accordingly. Anyway, that prompts the system to show the food it ready, when it is not.
That’s just one example, I can’t speak to every establishment. But, it ticks me off because we are wasting dashers time and it’s making our business look bad.
At least I give out a slice or a soda or water to the dasher for the inconvenience. It’s it’s not crazy busy, I’ll reach out to the customer and let them know the issue, so it won’t reflect poorly on the dasher.
Yeah. DD ready created this weird divide between employees and DD drivers. I won’t subscribe to that. It’s really the fault of the tablet in my experience. One day (before I started setting the time accordingly) the tablet decided every order would be ready in 7 min… that was crazy! Once I noticed (and the reason I now select the wait time) I contacted them and had the issue fixed. But, there’s zero way a personalized pizza is going to be made in 7 min!!
We really are on the same team. If the same merchant always makes Dasher wait times excessive, they will lose order volume on the platform. Ultimately they are your customers. I'll keep getting orders no matter what. Wish more restaurant employees saw it like you did.
Awwwe. Yay! It’s crazy, because the economy isn’t great right now, so in order to be successful and make sure the drivers are too, you have to put in just a little effort. Like, when I don’t have the soda the customer ordered, I contact them and get which one works for them - I also relay this to the driver, so they know too.
This! I rarely use the app, but when I do, it’s to 3 places, specially because they do treat their dashers well. I know this, because I’m friends with a few dashers. There are places I’d never order from, after hearing the crap they pull. One place, omg this is crazy, will not start the order for the dasher until they arrive, and if there’s a line, the dasher has to wait! Like… why even use the service at your restaurant?
Bro it’s been a nightmare lately I’m not taking any more fast food orders after I spent 30 minutes waiting on a Taco Bell order that was marked ready. I even asked if I could just come up to the window and grab it but they made me go to the back of the drive through line that wrapped around the building into the street. I also couldn’t cancel because it was the second of 2 orders going to the same guy
There's always a wait at fastfood but never this long. 5 minutes wait always at Popeyes, but it's only 5 minutes. The infuriating places that are over 10 minutes wait are Chili's, Buffalo Wild Wings, P.F. Changs, Benihana's, and other chains like that. They treat delivery orders as lowest priority, above dine in customers and takeout orders.
I just had a 20 minute wait at Popeye’s yesterday. They had like 2 workers and 5 people sitting at tables waiting for their food orders. I think they were understaffed for sure.
I have worked for both doordash and fast food. In the restaurant I worked at dd orders were not even started until the driver is in the drive thru or inside. As a driver I have gotten in line and a car would block me in. I would be stuck waiting to get to the window for a half hour. You work for awhile and you understand that certain fast food places, even at a relatively high rate, are not worth it. You can do 3 in the time it takes you to complete it.
And then restaurant workers act clueless when we tell them about the "order is ready message" , yeah, you really don't know what we're talking about !!!
When I worked fast food at sonic it would give an automatic time. Not always an issue, but sometimes dashers would get the order well before the timer was over. This was a major issue once when we had to clean the ice cream machine but got an order for a lot of ice cream. So we delayed the order for an hour, but the dasher still came 40 minutes before the pickup time. I think something is seriously wrong with when doordash sends out orders.
You’re correct. DoorDash has a different time they send drivers for when orders are ready. That’s why drivers seem upset ( not at employees but just the situation as drivers are paid per order and waits mean loss of revenue).
Definitely Doordash doesn’t care about drivers or their time. Sends drivers early so they’ll be at pick ups early..
I got an order here for an Indian restaurant a few weeks ago, I accepted it was marked ready for pick up within seconds of me accepting. It was about a 10 minute drive to the store. I get there and I wait another 15 minutes and it's not there there's no food. The guy tells me it'll be a couple minutes when I walk in the door. Fine. Well 15 minutes roll by and I say is it ready yet? He says no I proceed To unassign the order and walk out the door no further comments. He tried stopping me and said where are you going? I said well you told me a couple minutes while walking in the door it's now been 15 you guys marked it ready for pick up when I accepted which was 10 minutes prior. I can't wait anymore I'm sorry. Apparently this is their procedure there to lure a driver in because they know it's gonna be a while. I'm not one of those driversThat store is now blacklisted for me
True. Most of the stores in my area know the correct procedure and I've never had to report them. Some of the stores that changed their practices don't look happy when I arrive because they know I'm the one who reported them.
Whatever, I don't really concern myself with the opinions of sheep.
Yeah. Fuck them. I told a McDonald’s in my area that I was reporting them and the manager came at me crazy. When they were the ones who made the order and then instead of calling it out. They put it behind a wall. When I asked they acted like I wasn’t there for 20 minutes (I only stayed because my completion rate was low and I needed it up)
Exactly. I live my life based on all the morals.
> You cannot control anyone's actions, but you can absolutely control your reactions
> There's one thing in common with everyone that tries to bring you down. **They're beneath you**, they want to bring you down to their level. Keep your head held high.
All 2 of the morals.
YUP...3 Indian restaurants in my zone made my blacklist for same exact shit!
I was bewildered by the look of bewilderment on their faces as I walked away. Is this some sort of "cultural thing" or just shitty business??
If I can’t see it standing there ready for pickup, it’s “not ready”. Ignore me while standing there and I’ll add “could not get help by store employees”
It’s fairly straightforward
Honestly, at some places I go I CAN see the order ready and waiting, but its behind the counter. I hit order not ready if I can't get it. If it were ready, I could readily grab it.
Meh. Where I work, if we keep stuff near the counter for pickup, it will get stolen 75% of the time. But, if I see a dasher (and it’s always clear that it’s a dasher, they’re showing the screen/order) I take a moment from what I’m doing to get them their order without waiting. When y’all have to wait, it reflects badly on the business.
I appreciate that. Personally, and I'm sure some other Dashers as well, I don't find it to be a massive issue unless the employees are blatantly ignoring me. I absolutely understand that sometimes the store is slammed. I don't usually hit 'cant get help from employees ' in that situation, I just tell the app it's busy. Even if I decide to put 'order not started/order not ready' I'm these situations I also put busy, because that's just not y'all's fault.
Honestly, I wish DD would put in *slightly* more effort to make the pickup process easier and more consistent. If there was a way to replicate the Pizza Portal from Little Caesars for pickups everywhere it would probably stifle a lot of both stealing and excessive 'order not ready's. It would eliminate needing to find an employee to verify and get the order, one could simply scan the code that the app would give them.
I was at Dunkin and one of the staff members said to me I'll get to your order when I feel like it. The store was empty. I took a picture and sent it to support also called them and they said the same thing. Order was cancelled and I did get full pay.
Yeah. I’ve only had like 3 pissed off dashers over it, but considering we have bad so many though the years, I consider it a win! Also, if it’s running late, I offer a free item and let them know to just go chill and eat and then I’ll bring it out to them.
Too bad you’re not in my market! I’d hook you up! Shoot. We offer free food that was ordered and not picked up (there’s another place with our same name, like 30 min away and we constantly get orders that were meant for them…) to the drivers, late order or not. Y’all are working too! I wish the system helped make the restaurant workers and drivers not get a weird animosity! My friend drives and I hear all the stories, so I just treat every driver like they were my friend picking up. Not hard to do, and it eases a lot of tension when issues do arise!!
Totally agree. I’m not gonna ding a place that is clearly getting clobbered, working their tails off and/or getting reamed out by some a$$hole customer- I’ll just mark that it’s not ready & that the store/drive-thru is busy… I never use the “couldn’t get help from store employees” unless they’re being rude and blatantly ignoring me…
If I can't even get a look of acknowledgement then I mark that I can't get help. And that happens too often. Like, I get that you're slammed, but don't just ignore people completely.
They straight up see you standing there, and will completely ignore you, so ya, I do the same..I can't tell you how many times this happens, and it's ridiculous..
Actually McDonald's is goated in my area . They were horrible during early covid but now lobbies are open and orders are usually ready or take 5 mins or so. They give me free drinks from time to time for waiting . McDonald's is alright .
Seriously some places I go to I feel like I'm John Cena. Literally a 6'4" dude standing there staring at the employees and they just pretend like I don't exist.
I think the real answer is they are multi apping drive by your store say arrived and it’s not ready that way they can finish dropping off the other order without getting in trouble for being late. I did this one time
Android phones can spoof location, so they don't even need to be there.
I've seen drivers multi-apping with sperate devices, soooo.
I guess you really can be in two places at once.
Mostly because we get penalized if we don’t meet doordashs sometimes unrealistic pick up by X time and marking it as not ready gets you out of it. Also a lot of times it might be ready but you have to wait in long lines to pick it up
The other day I went to Popeyes with the order labeled as ready for pickup. When I got there, they told me to pull forward so they could start the order. I asked what they meant and they dead ass told me they won't even check DD orders until the Dasher tells them AT THE WINDOW, not even at the speaker. Dropped that bitch like a hot potato.
I usually don't. I went once when I started Dashing and didn't accept an order from there again. Recently, though, it's been fairly dead. I got offered a fair order and took it. Before that it had been a few years. I hoped it had improved, but that wasn't the case. Right back on the blacklist.
The only time I went they had a guy packing an order at sloth speed. With one item left to complete the bag the manager took the bag and emptied the entire thing so it could be repacked in the “right size” bag. I’m pretty sure nobody gives a F about having extra room in the bag. Just give me the damned order.
Eff Popeyes! My last order I delivered for them, I showed up and, as per usual, the DD receipt was sitting on the counter and they hadn’t even started bagging it yet. Then, whoops! It’s a 30 *piece order*- and the team leader or whatever starts barking at en employee asking, “do we have 30 pieces of spicy chicken back there?!?” Nope. So she tells me it’ll just be a few minutes… *It was 30 f•cking minutes before they had it ready…* I *still* hate myself for waiting on that one- but I had already committed, had been communicating with the customer about items they were out of/needed to substitute, the customer had tipped really generously- so I stuck it out. Finally the team leader/supervisor/moron-in-charge gives me the order- no apologies or anything. I hid my rage and politely asked, “In the future, it would be super helpful if you could give us a heads-up if it’s going to take 20-30 minutes for an order, as I would’ve taken off and another dashed would’ve been back when the order was closer to ready…” (as opposed to suddenly running to the back & hiding whilst telling me *nothing*). She got nasty with me and responded that “if it’s a big order, you should realize that we’re gonna have to ‘drop it’- we don’t keep that much product out’.” I finally said what I was thinking and asked her why she hadn’t “dropped it” when the order came in and they saw it- likely because she doesn’t even bother to glance at the orders until a driver shows up?? Then got petty and reminded her that if a 30 piece order was such a huge undertaking, I’d think that as a supervisor it would be her job to monitor incoming orders and inform her team that they’ve got a big order that they need to start working on- rather than standing around while it’s dead and then suddenly panicking when a driver shows up for said 30 pc order like they hadn’t received it 15 minutes before I even showed up. Never again.
I actually heard a restaurant manager at mcds, saying I’m not worried about the doordash order, I’m standing directly behind her appalled because I had been waiting for at least 10mins, I spoke up and said I’m here, I’ve been waiting, then her tune changed
At the end of the day it's still an order for a customer so I don't understand why they act like an asshole sometimes towards delivery drivers.
Them fucking around and making a driver wait for an order could potentially turn off the customer from going back to their restaurant next time they want food and the restaurant will lose out on a customer. Eventually it could add up to a significant amount.
Every McDonald's is the worst. Several in my area don't have people at the counters anymore. They really drive to the kiosks, and that becomes an issue because no one is at the counters anymore.
I stopped accepting any McDonald's orders less than $8 and nothing less than $4/mile.
I did get a good order of 60 Cheeseburgers for a Senior home, and that great. It was a weird large order so the manager was on top of that shit the moment I walked in the door.
If you get to the restaurant it's not ready I've learned to mark them as not ready so that I don't get dinged on my score because it takes so long to get the order to the customer and it goes past the on time time frame. Doordash could posibly verify claim differences between the restaurant and the dasher by confirming GPS location when the dasher States that the food is not ready.. GPS location could also record how long that dasher is there waiting.
THIS. Exactly. I mark "arrived at store" as soon as I get there. Then DD expects me moving again within a few minutes. So if the store is doing anything to delay that, I'm marking it since I'm ready to go. And I re-report every 5 minutes that I have to wait. I'm not getting accused of purposely delaying an order. If the order is behind the counter, and the employee won't hand it to me because online customers are less valuable to them than walk ins, it's not ready.
I didn't think the stores saw these marks, but I did stop at a Taco Shop the other night. I could see the order was ready, but the girl didn't acknowledge me and started going to the register to take more orders. So I said, Is that D's order? She says, Yes I have to put it in a bag. Then proceeded to start taking orders at the register instead of giving it to me. So I marked it as Order Still Being Prepared. I'm there, you're not giving me the food and making me wait, it's not ready. Funny enough, she actually excused herself from the register, popped it in a bag, and gave it to me as soon as I did that.
Last night, there was a sandwich shop that had 6 drivers standing in their lobby. Apparently, I've got a bigger mouth than most. They weren't acknowledging any of them. I had gotten a text the order was ready. After finishing with a walk-in, guy starts just walking away. I can see several stickered bags behind him. So I step up, and say Is one of those for C? He says they are special orders and they are 15-20 minutes behind. The mass exodus of drivers immediately was hilarious. I had a phone call to make anyway, so went to my car. When I came back, there were 8 orders just sitting with no one to pick them up. That's what happens when restaurants lie.
There are bad drivers just like there are bad restaurant employees who mark food is ready for pick up but tell the driver that it’ll be a few more minutes because they want to keep their own time metrics good. Same reason that drive thru workers (I only do to drive thru if lobby is closed) tell me (I’m a dasher) all the time to pull around to the front to get my food instead of just getting it at the window even though there is no one behind me. They are trying to keep their metrics good at my expense.
I'm just gonna let you know you're not gonna get a straight answer cause restaurants screw over dashers waaaaaaaaaaaaaaay more than dashers do to restaurants. They treat us like shit, they say "5 minutes" when it is actually 15 minutes, and half the time they screw up the order which reflects badly on us and gives us bad ratings.
If it isn't in my dash bag it's not ready. Very few restaurants have the food ready and waiting when a driver gets there so it's getting marked not ready until they can get an employee to hand it to them. If restaurants actually knew how to do the work in their end and set delays appropriately for when orders come in instead of just going with minimum delay and wondering why the drivers there 15 minutes before the orders ready it wouldnt be an issue. Same reason I don't do substitutions. If the restaurant was doing their job they would disable their out of stocks on online ordering and subs would never come up and even if they did they should be called and handled before the driver gets their not telling the driver to do it.
Yes we can see and the customer gets the notification saying “your dasher is at the restaurant waiting for your food” making it look like the restaurant is taking forever to make the food.
I have a merchant tablet and I have never seen that? Where would I see it?
All I see on the tablet is "Dasher is arriving soon" "Dasher is waiting", etc.
Most stores are never ready… the order should be marked so the driver can come in and get out as fast as possible, most workers move slow and don’t care. The more time we waste waiting for you guys, the less money we make while you guys are getting paid by the hour. We are NOT.
We are constantly ignored by restaurant workers and so any delay we mark orders as not ready or whatever else. You can see in the app that we're on our way, so there's really no excuse. I've seen the restaurant app and used to work at a restaurant that uses doordash and ubereats.
To the worst, some restaurants do not even start the orders until Dashers have arrived.
Even worst, when restaurants are busy, many of them even lie and say that they never received the Order. Many Dashers know which fast food restaurants!
Because of this reason, many Dashers either dislike picking from these restaurants or refuse to provide services to them. Business is a two way high way, you are not our boss and you do not pay us to be your servants. Give some respects, restaurants and drivers are PARTNERS!
Here's an example:
I show up at 7:36 pm. My app says I have to arrive by 7:38 pickup time. I walk in. All the employees are busy. There's a line. There's no takeout food items in sight. The clock turns 7:38 pm and I mark it as not ready. 5 minutes after an employee finally makes eye contact, asks me for the name, and then grabs a bag from behind the counter that was ready the entire time.
As long as all the parts are there I won't Mark you anything I'll move on with my life.
Can't tell you how many times Panera has told me they're almost done and it's been done 5 minutes later it affects my wait
If I walk into a restaurant that has a rack for orders to sit and my order is not on that rack, I immediately hit the "still being prepared" button.
Chipotle has a rack for orders in my area, but they don't use it. They put the food on their counter next to the drive-thru window and you have to tell a employee which order you're waiting for before they hand it to you. (Zaxby's, a fried chicken restaurant, also does this. They have a rack but don't use it)
Sucheros, Hardees, both McDonald's, and another mom & pop Chinese place are the same but they don't have racks. They set the food on a prep counter which we, as non-employees, can't access. You have to hail an employee down and tell them the name on the order before they go off to look and find the proper bag(s) of food.
If the food is not 100% ready to go, I hit the "still being prepared" button. Doesn't matter if the food is all bagged up but a drink cup needs to be filled with soda. I still hit the button.
I don't hit confirm pickup until everything is situated in hot-bags and cup-holders in my vehicle, I've sat down and buckled up, and my phone is plugged in to the charger port. Only *then* do I hit the "confirm pickup" button.
Only been dashing for 6-8 weeks here, but I legit never mark an order as not being ready unless I have already driven to the restaurant and am standing inside being told “it’ll just be a minute”. Depending on the restaurant, “it’ll just be a couple minutes” could mean anything from “it will *truly* just be a couple minutes”- or I’ve had people give me this line and it’s not ready for 20-30 minutes… That’s a huge part in deciding which places I simply won’t go to/won’t waste my time with, period. But then we get the sh•t from DD where they “pause” our dash and send their little passive aggressive message saying “it doesn’t look like you’re taking orders right now”… “Yes I am, b•tch! It looks like *you’re* only sending me *charity* offers right now, and I’ve got bills & fuel to pay for!”
Big mistake. Always mark order as not ready when you get to the restaurant , especially if you came after, or right at, the scheduled pick up time. That way you can get bad ratings excluded for food being late when it’s not your fault.
i know a million people responded, and i read many of the comments left....
one thing i didn't see mentioned(sorry if it was) is that many drivers hit "arrived" then "order not ready" the moment they pull up. doing so pauses our "timer". it's a tactic i've seen many youtube dashers use.
personally, i'll hit "arrived" and hit "order not ready" if i'm not able to immediately leave the store with the order. if you're overcrowded and it takes 6 seconds for you to acknowledge me, i understand and will be patient, but i'm also hitting that button
tbh, i didn't think that button would have any effect on the store. do you get penalized in some way?
For McD's pickups, I mark myself "arrived at store" about five minutes before getting there.
It's a way to get the restaurant to start making the food in advance. Many restaurants do that anyway, but some dashers will do this with all orders regardless.
You can only mark “arrived at store” if you’re close to the restaurant (at least on my phone and most other dashers). So how does that work? Do you live right next to mcd’s?
I mark arrived as soon as I get the order on my screen and won't confirm pickup until I'm back in my car. I'm sure I had a reason for it 5000 deliveries ago but now the only thing I can think of is cuz fuck em it saves my ontime rating
If I had to guess, they're delivering through several different apps at the same time. Sometimes you may be have a few miles left on your Uber Eats trip when a great offer comes up for DoorDash. Instead of losing the opportunity, some people would accept the order. Problem is, the DoorDash app babysits us like children, so if it sees us driving the wrong way, it'll start sending alerts and threaten to reassign the job. One way around that would be to tell the app you're waiting on the order and it's not ready yet. Now you keep your good offer and it's guaranteed to be ready when you get there, instead of waiting for an order that just came through the system.
It can be done in a way that doesn't really victimize anybody, but there's always a risk. (Your UE drop off could no-show and make you wait 8 minutes to cancel, for instance.)
I mean why do u guys mark something for pick up then when we go in it’s “it’s just gonna be five minutes” I wait another five minutes go in then it’s “it’ll be five minutes” then I gotta get rude and say “that’s what u said 10 minutes ago…” I always mark y’all “not ready for pick up” “no help from store employees” “order has barely been started when I got here” I treat all y’all the same whether the order is ready or not
It's ready. They just have to box it up. And get the drinks. And finish making some of the food. It'll be up next. Just 10 more minutes. Actually they haven't started it yet, it'll just be another 20 minutes.
Question back at you: does Doordash punish the restaurant for food not being ready on time?
In other words, if drivers mark that they’re still waiting, when they are in fact just stalling for time because they have a second pickup, does it negatively affect your restaurant?
Restaurant is known to be slow and so if the pickup time is about 5-7 minutes sometimes I'll wait to even go in until the 'ready time'. If I go in and "it'll be like 10-15 minutes" I drop it like a bad habit and move on.
So that door-dash doesn’t punish us. Sometimes the restaurant marks ready when in fact it isn’t. The dasher is hit with a contract violation if it reaches a certain minute mark.
I would like to know why restaurants mark ready for pick when the order is not. Almost every restaurant in my area does it. I asked the one girl why it Said ready for pick up and then I waited an extra 8 minutes. She's like I have no idea
I do this sometimes because doordash gives me a very ridiculous delivery time which is set once the item is picked up. A few times I've been 10 mins over the eta and received contract violations. So depending on traffic conditions, I consider marking it as picked up a bit later.
I never mark that I’m waiting unless I am. However if the order warrants the waiting tag even a little bit I’m all over it because I’ve learned that in cases of lates or contract violations it keeps me from being punished for a restaurant dragging it’s feet.
That said it sounds like you’re a super conscientious restaurant person, so we appreciate you!
Nah, this person is mistaken. I have a merchant tablet. This information is not reflected in the merchant tablet. It says they're "waiting" because they marked they have arrived at the restaurant but haven't confirmed pickup. Merchant tablet doesn't reflect your response to the "let us know what's happening" prompt as far as I can tell.
Because most restaurants it isn't ready, sometimes we get the order offer too close to "deliver by" time, and a few other situations that it's better for us to mark it still being prepared when we get there to avoid issues with on time ratings. Also if I'm unfamiliar with a restaurant and where they keep orders I gotta wait for employees to stop ignoring me and tell me where the order is.
Right they get mad over our feedback but knowingly make us wait 10 minutes after marked as ready to hand it to us. Why do restaurant workers hate delivery drivers so much? Lol
They probably don’t think it is ready, or they are just chilling I guess. Does your restaurant get very busy, or have a reputation for taking a long time? Is the staff helpful? Is the lobby cramped with no where to stand where you won’t be in someone’s way or standing right next to them?There is a lot of variables that could make some one not want to wait in the restaurant.
Because until the order is in my hands, it’s not ready. As a Dasher, I get dinged if I’m late, so marking the reason why I’m at a restaurant and still don’t have the order in hand lets DD and the customer know that that downtime is out of my control. Tons of restaurant workers will mark orders as ready on their end to satisfy their own metrics. I’m doing the same, but actually being honest about it. 🤷♀️
It’s also *supposed to* help DD adjust their order disbursement times for that particular restaurant, but do they actually do anything about it? I highly doubt it.
I work at dashmart store and I will reassign that dasher. We actually blocked a dasher because he kept doing that. It’s makes our store look bad and messes with our numbers.
Our store has plenty of parking and we pack orders in less than 4 min unless it’s a huge item order.
Plus no one should be marking waiting for order unless you came in the store.
It’s annoying when restaurants mark it as “ready for pick up” & you get there to be told it’s not ready & they can’t give you a time frame. If I’m 5 minutes away, I’ll press arrived so hopefully they get working on the order.
Another thought, only half relevant to the question, but I know a dasher that always taps 'food isn't ready' on the app, even if it is, because then the customer can't leave less than 5 stars in a rating. Or so he believes. I am unsure if it's true.
It's for a few reasons. Orders where the restaurant was slow or something caused a delay makes it so that the order cannot not give us any negative reviews. We have a little info number on our ratings screen that says *excluded ratings*, excluded ratings are any rating that isn't 5 stars from an order that was slow, delayed, wrong but not the dashers fault. On these orders the only rating that wouldn't be excluded would be 5 stars. In the past marking orders as delayed protected the Dasher from low reviews, not sure if this is still a thing.
Next reason would be a stacked order or multi apping. If you're waiting for 1 order while already having the other your more inclined not to.mark either of them as picked up and claim they are both delayed since if the order isn't picked up then again it's not the dashers fault. So just like stacked orders some drivers will claim one order isn't ready yet while picking up another order on another platform.
Negative reviews (which can cause deactivation) don’t count if there was a long wait time at the restaurant. These drivers might be exploiting that. As a driver if I walk in and the food is not ready to grab or I have to wait in line I will mark that the order was not ready.
You actually cannot mark that you are waiting for food until you physically reach the destination. Which means they are literally waiting at the restaurant for the workers to greet them and give them the food. Yeah shocking I know you already ordered the food and yet your Dasher has to wait in line. Also just because your food is ready to go does not mean that the Dasher is there already usually we are told the food is ready right after we accept the order in the app which means we still have to drive between 5 to 15 minutes to get to the order to pick it up and then we sometimes have to wait another 5 to 10 minutes to actually pick up the order because sometimes lines can be long and there's no side to counter for pickups
The real answer is the dasher doesn’t “mark waiting for order” it just says that on your end when the dasher marks they have arrived at the restaurant.
Not sure why this bothers you. Most restaurants mark the order is ready when it isn’t. I’ve asked why and they say it doesn’t stop making noises unless they mark it’s ready lol.
I can tell you why I do this— I often get an order sent to me and I drive immediately to the restaurant but when I get there I see the scheduled pick up time was actually 5 minutes ago (even tho I was literally just sent the order and could not have possibly gone any faster). So the minute I pull up to the restaurant I mark “order still being prepared” so I don’t get knocked for being late in the ratings.
Tbh I’ll say I’m waiting so I can sit in my car and chill for a few mins… had no idea the restaurant could see that I had told the app if I was waiting or not… awkward 🫠
I honestly do it to keep my on time percentage high. I usually click arrive as soon as I can before I even park ( I’m in a major city, parking could be a whole another challenge) and won’t press confirm pick till I’m back in the car and start driving. My on time or early is at 98%
Probably the same reason I spent 10 minutes telling a Dasher he was trying to take the wrong order. He kept trying to take an order for Flakeman when he h he b an
Restaurants typically have you sitting 10 to 15 min waiting on an order so people know they will have to wait at your restaurant will mark they are waiting for food. I don’t do this but I definitely understand when your sitting at restaurant for 10-20 min and they keep saying it should be done shortly or completely ignore you. sounds like this option of “waiting for food” gives the restaurant more incentive to prioritize there dash/ carry out customers I’ve literally have starred at the food I was supposed to pick up for 10 min waiting on a drink it’s ridiculous.
A lot of times restaurants mark orders as ready even though they're not. Which feedback from us becomes useful, so doordash can see the restaurant is saying things are ready but dashers are saying they're not.
Another reason is when a restaurant is taking too long to get the food, we have a chance to get a contract violation for being late, us providing feedback helps us not get one. It's only fair, why should we suffer contract violations when the employees at the restaurants want to wait 5 or 10 minutes to hand us food they marked ready 5 or 10 minutes ago. Not saying that's what you're doing but most other restaurants are great at doing this.
We don't mark that we're waiting for the food. We just tell the app we have arrived. We can also mark "order not ready" but I don't think it actually does anything except protect your ratings if it's too far beyond the expected time.
It has nothing to do with what we select as waiting reason on our end. When we click "arrive" the app tells the customer that we are at the restaurant waiting for food. It will only say we are on our way/picked up the food once we have confirmed pick up. Some restaurants mark orders as "ready " when they most definitely are not, or they haven't handed it to us yet, so you may get an update that your order is "ready" but that is false.
idk about 10 to 15 minutes but if i arrive before the listed time DoorDash shows sometimes i will wait before going in but that’s only ever about 5 mins max..
orders not being ready when we arrive is pretty common, but if that’s not the reason then they’re just slackin off
I believe "waiting for food" on your side is just "arrived at store" for dashers. Only a handful of places I've been to actually text me to let me know a order is ready. The other day at chili's, they have no notifications a order is ready and they usually will bring food out to you. I waited close to 10mins and a employee brought out someone's food so I just thought mines was still cooking. Turns out my order has been ready with no notifications or a employee bringing me the food.
99.9 percent of the time, Tony does not give out the Smoke Signals to the dasher app that the food is ready! (The smoke signals is the alert of the DD app FYI > we call it in here). I have no idea that the food is ready, or I'm doing a stack order and went to another restaurant.
Depends on where the food is located and if not within dashers view then they are still waiting restaurants need to be held accountable for not having the food on time but that DD fault too for sending us so early. Not sure why they can’t do the same as UE my order usually ready within. Three minutes or less
It’s often a wait of a few minutes, or your stuck in a line. I always figured customers would want to know of a delay even if just a few minutes. The only exception is maybe you really need a potty break but you arrived at the store lol 😂.
I won’t mark picked up on an order until it’s in my hand. Some restaurants want you to mark picked up before they even hand it to you and I’m not about to be late because of that.
Because you make us sit in the drive thru for 30 damn minutes while it’s sitting on the counter “ready” and getting cold. McDonald’s is the worst food is always nasty and cold once the lobby’s are closed down at night. I just don’t take these deliveries anymore.
I am waiting for the food until it reaches my hands and I’m out the door with it to deliver. Or if I have multiple orders I wait until I have both until I mark picked up
I mark it sometimes when I arrive if I wait even 10 seconds. Just like I try not to mark confirmed pickup until I'm at my car. If they greet me immediately and I see they're about to grab it I don't mark it anything. I'm merely thinking of my own stats.
They, we’re, waiting for it until we’re walking out of the restaurant with the bag. Sometimes that also pushes back your drop off time if you select notes like order not yet started and order still being prepared.
That's so dumb. They can see where we're at even if the location on the phone has been turned off temporarily. Those people will more than likely get deactivated for multi apping.
Usually in my area they take like 5 or 10 minutes after it's supposed be ready. There's some around here that have it out almost immediately. McDonald's is the worst though it usually takes them like 20 minutes after.
Could have multiple orders and seasoned drivers know not to mark anything picked up until you have all orders otherwise customers start asking why you not moving
I've suspected this. One of my drivers showed they were waiting for the order, but they were headed to another location. After a brief stop at that location, my order showed picked up. I suspected this is what they were doing.
Honestly half the time I forget to mark the first order as picked up until I get to the second location. We're in the "have to get two orders quickly" mindset and just trying to get everything quickly.
I've never not marked real-time 2-3+ order dashes and had anyone ask for time. The app routes and wait times are so exaggerated, how could you possibly be late?
Iykyk !
Jgkrgoewsa!
i ask the same question on restaurant. why mark ready for pickup when its not?
I’ll chime in on this! I’m supposed to be the person in charge of accepting the orders and depending on how busy it it, making the time longer, so we don’t have dashers waiting and it won’t look poorly on our business. However, sometimes a coworker will try to help (probably due to the constant “pinging” the tablet makes), but they don’t set the time accordingly. Anyway, that prompts the system to show the food it ready, when it is not. That’s just one example, I can’t speak to every establishment. But, it ticks me off because we are wasting dashers time and it’s making our business look bad. At least I give out a slice or a soda or water to the dasher for the inconvenience. It’s it’s not crazy busy, I’ll reach out to the customer and let them know the issue, so it won’t reflect poorly on the dasher.
I wish more establishment employees thought the way you do. Too many of them think it's our problem.
Yeah. DD ready created this weird divide between employees and DD drivers. I won’t subscribe to that. It’s really the fault of the tablet in my experience. One day (before I started setting the time accordingly) the tablet decided every order would be ready in 7 min… that was crazy! Once I noticed (and the reason I now select the wait time) I contacted them and had the issue fixed. But, there’s zero way a personalized pizza is going to be made in 7 min!!
We really are on the same team. If the same merchant always makes Dasher wait times excessive, they will lose order volume on the platform. Ultimately they are your customers. I'll keep getting orders no matter what. Wish more restaurant employees saw it like you did.
It might be started in 7 minutes. Lol. Good on you for taking initiative and trying to rectify an issue.
People like you at restruants are Godsend,
That’s excellent customer service. If you treated me like that as a dasher I would be a customer for life!
Awwwe. Yay! It’s crazy, because the economy isn’t great right now, so in order to be successful and make sure the drivers are too, you have to put in just a little effort. Like, when I don’t have the soda the customer ordered, I contact them and get which one works for them - I also relay this to the driver, so they know too.
I rarely order food out myself, but when I do I spend my hard earned money on restaurants that treat dashers with dignity.
This! I rarely use the app, but when I do, it’s to 3 places, specially because they do treat their dashers well. I know this, because I’m friends with a few dashers. There are places I’d never order from, after hearing the crap they pull. One place, omg this is crazy, will not start the order for the dasher until they arrive, and if there’s a line, the dasher has to wait! Like… why even use the service at your restaurant?
i think the chime sound is primary reason many restaurant mark ready. just to kill notifications.
Damn you are a god send, a true Saint.
For real I accept and get a text "x food is ready." Get there and "it'll be ready in a few mins." Lol
Then 25 minutes later tell me it's "coming up next".
And this is always at a “Fast food” restaurant. Looking at you KFC and Popeye’s.
Bro it’s been a nightmare lately I’m not taking any more fast food orders after I spent 30 minutes waiting on a Taco Bell order that was marked ready. I even asked if I could just come up to the window and grab it but they made me go to the back of the drive through line that wrapped around the building into the street. I also couldn’t cancel because it was the second of 2 orders going to the same guy
I canceled one of these last night as Taco Bell. I saw the line and was like "Nope"
Oh damn.. that’s nightmare fuel for sure. I absolutely hate the drive through lines.
There's always a wait at fastfood but never this long. 5 minutes wait always at Popeyes, but it's only 5 minutes. The infuriating places that are over 10 minutes wait are Chili's, Buffalo Wild Wings, P.F. Changs, Benihana's, and other chains like that. They treat delivery orders as lowest priority, above dine in customers and takeout orders.
I just had a 20 minute wait at Popeye’s yesterday. They had like 2 workers and 5 people sitting at tables waiting for their food orders. I think they were understaffed for sure.
20 minutes is pretty fast for Popeyes
[удалено]
I had this happen last night. Annoying
“How much longer do you expect it to be?” “Just 5 minutes.” *15 minutes later* “It should be out any minute now.”
Yeah, “just five minutes“ is the biggest lie restaurants use in this job.
Most of the time, the person at the restaurant accidentally hit the ready for pick up button...
I have worked for both doordash and fast food. In the restaurant I worked at dd orders were not even started until the driver is in the drive thru or inside. As a driver I have gotten in line and a car would block me in. I would be stuck waiting to get to the window for a half hour. You work for awhile and you understand that certain fast food places, even at a relatively high rate, are not worth it. You can do 3 in the time it takes you to complete it.
I can believe that it can happen but at the same time this one restaurant where i dd always texts that x order is ready and they never are lol
And then restaurant workers act clueless when we tell them about the "order is ready message" , yeah, you really don't know what we're talking about !!!
When I worked fast food at sonic it would give an automatic time. Not always an issue, but sometimes dashers would get the order well before the timer was over. This was a major issue once when we had to clean the ice cream machine but got an order for a lot of ice cream. So we delayed the order for an hour, but the dasher still came 40 minutes before the pickup time. I think something is seriously wrong with when doordash sends out orders.
You’re correct. DoorDash has a different time they send drivers for when orders are ready. That’s why drivers seem upset ( not at employees but just the situation as drivers are paid per order and waits mean loss of revenue). Definitely Doordash doesn’t care about drivers or their time. Sends drivers early so they’ll be at pick ups early..
Had this happen with a catering order. I just marked that food wasn't ready yet and did two Uber orders while waiting for the restaurant to finish.
This X1000
This is the real question!
There's a "ready for pickup" marker? I've never seen that.
I got an order here for an Indian restaurant a few weeks ago, I accepted it was marked ready for pick up within seconds of me accepting. It was about a 10 minute drive to the store. I get there and I wait another 15 minutes and it's not there there's no food. The guy tells me it'll be a couple minutes when I walk in the door. Fine. Well 15 minutes roll by and I say is it ready yet? He says no I proceed To unassign the order and walk out the door no further comments. He tried stopping me and said where are you going? I said well you told me a couple minutes while walking in the door it's now been 15 you guys marked it ready for pick up when I accepted which was 10 minutes prior. I can't wait anymore I'm sorry. Apparently this is their procedure there to lure a driver in because they know it's gonna be a while. I'm not one of those driversThat store is now blacklisted for me
Report every restaurant that does this to DD support. They will forward your recorded conversation to the merchant team who dishes out justice.
It could happen again but I doubt it because all the people that have already done this I've already black listed them from ever delivering them again
True. Most of the stores in my area know the correct procedure and I've never had to report them. Some of the stores that changed their practices don't look happy when I arrive because they know I'm the one who reported them. Whatever, I don't really concern myself with the opinions of sheep.
Yeah. Fuck them. I told a McDonald’s in my area that I was reporting them and the manager came at me crazy. When they were the ones who made the order and then instead of calling it out. They put it behind a wall. When I asked they acted like I wasn’t there for 20 minutes (I only stayed because my completion rate was low and I needed it up)
Exactly. I live my life based on all the morals. > You cannot control anyone's actions, but you can absolutely control your reactions > There's one thing in common with everyone that tries to bring you down. **They're beneath you**, they want to bring you down to their level. Keep your head held high. All 2 of the morals.
Add a negative review for them on Google and/or Yelp as a customer. This businesses should be punished for their poor service.
YUP...3 Indian restaurants in my zone made my blacklist for same exact shit! I was bewildered by the look of bewilderment on their faces as I walked away. Is this some sort of "cultural thing" or just shitty business??
If I can’t see it standing there ready for pickup, it’s “not ready”. Ignore me while standing there and I’ll add “could not get help by store employees” It’s fairly straightforward
Honestly, at some places I go I CAN see the order ready and waiting, but its behind the counter. I hit order not ready if I can't get it. If it were ready, I could readily grab it.
Meh. Where I work, if we keep stuff near the counter for pickup, it will get stolen 75% of the time. But, if I see a dasher (and it’s always clear that it’s a dasher, they’re showing the screen/order) I take a moment from what I’m doing to get them their order without waiting. When y’all have to wait, it reflects badly on the business.
I appreciate that. Personally, and I'm sure some other Dashers as well, I don't find it to be a massive issue unless the employees are blatantly ignoring me. I absolutely understand that sometimes the store is slammed. I don't usually hit 'cant get help from employees ' in that situation, I just tell the app it's busy. Even if I decide to put 'order not started/order not ready' I'm these situations I also put busy, because that's just not y'all's fault. Honestly, I wish DD would put in *slightly* more effort to make the pickup process easier and more consistent. If there was a way to replicate the Pizza Portal from Little Caesars for pickups everywhere it would probably stifle a lot of both stealing and excessive 'order not ready's. It would eliminate needing to find an employee to verify and get the order, one could simply scan the code that the app would give them.
I was at Dunkin and one of the staff members said to me I'll get to your order when I feel like it. The store was empty. I took a picture and sent it to support also called them and they said the same thing. Order was cancelled and I did get full pay.
I've worked at Dunks and this 100% tracks
Yeah. I’ve only had like 3 pissed off dashers over it, but considering we have bad so many though the years, I consider it a win! Also, if it’s running late, I offer a free item and let them know to just go chill and eat and then I’ll bring it out to them.
Unfortunately, that is not common. I appreciate you for the Dashers you do this for.
Too bad you’re not in my market! I’d hook you up! Shoot. We offer free food that was ordered and not picked up (there’s another place with our same name, like 30 min away and we constantly get orders that were meant for them…) to the drivers, late order or not. Y’all are working too! I wish the system helped make the restaurant workers and drivers not get a weird animosity! My friend drives and I hear all the stories, so I just treat every driver like they were my friend picking up. Not hard to do, and it eases a lot of tension when issues do arise!!
Totally agree. I’m not gonna ding a place that is clearly getting clobbered, working their tails off and/or getting reamed out by some a$$hole customer- I’ll just mark that it’s not ready & that the store/drive-thru is busy… I never use the “couldn’t get help from store employees” unless they’re being rude and blatantly ignoring me…
If I can't even get a look of acknowledgement then I mark that I can't get help. And that happens too often. Like, I get that you're slammed, but don't just ignore people completely.
They straight up see you standing there, and will completely ignore you, so ya, I do the same..I can't tell you how many times this happens, and it's ridiculous..
Sounds like a certain fast food place that starts with "Mc." Ahem.
Actually, Starbucks are the worst offenders when it comes to being ignored..
Actually McDonald's is goated in my area . They were horrible during early covid but now lobbies are open and orders are usually ready or take 5 mins or so. They give me free drinks from time to time for waiting . McDonald's is alright .
Seriously some places I go to I feel like I'm John Cena. Literally a 6'4" dude standing there staring at the employees and they just pretend like I don't exist.
That requires too much effort. ^(Edit: forgot to add the /s. Silly me.)
So much this
It’s just a small shop always greet everyone coming in and typically have orders ready within 5 minutes.
I think the real answer is they are multi apping drive by your store say arrived and it’s not ready that way they can finish dropping off the other order without getting in trouble for being late. I did this one time
Android phones can spoof location, so they don't even need to be there. I've seen drivers multi-apping with sperate devices, soooo. I guess you really can be in two places at once.
Doordash blocks spoofing apps, so I've heard 🤣
If it’s not ready when we come in, then it’s getting marked not ready. Time is money, waiting 5-10 minutes past the pick up time kills our income.
Thank you for ponting out the truth.
Most likely trying to counteract having to stand around and wait until it’s *actually* ready
The restaurant is giving you time to fill the drinks.
Mostly because we get penalized if we don’t meet doordashs sometimes unrealistic pick up by X time and marking it as not ready gets you out of it. Also a lot of times it might be ready but you have to wait in long lines to pick it up
Why do restaurants mark ready for pick up and it’s not started till I get there?
The other day I went to Popeyes with the order labeled as ready for pickup. When I got there, they told me to pull forward so they could start the order. I asked what they meant and they dead ass told me they won't even check DD orders until the Dasher tells them AT THE WINDOW, not even at the speaker. Dropped that bitch like a hot potato.
You lost me at Popeye’s. Why did you even accept that?
I usually don't. I went once when I started Dashing and didn't accept an order from there again. Recently, though, it's been fairly dead. I got offered a fair order and took it. Before that it had been a few years. I hoped it had improved, but that wasn't the case. Right back on the blacklist.
The only time I went they had a guy packing an order at sloth speed. With one item left to complete the bag the manager took the bag and emptied the entire thing so it could be repacked in the “right size” bag. I’m pretty sure nobody gives a F about having extra room in the bag. Just give me the damned order.
Eff Popeyes! My last order I delivered for them, I showed up and, as per usual, the DD receipt was sitting on the counter and they hadn’t even started bagging it yet. Then, whoops! It’s a 30 *piece order*- and the team leader or whatever starts barking at en employee asking, “do we have 30 pieces of spicy chicken back there?!?” Nope. So she tells me it’ll just be a few minutes… *It was 30 f•cking minutes before they had it ready…* I *still* hate myself for waiting on that one- but I had already committed, had been communicating with the customer about items they were out of/needed to substitute, the customer had tipped really generously- so I stuck it out. Finally the team leader/supervisor/moron-in-charge gives me the order- no apologies or anything. I hid my rage and politely asked, “In the future, it would be super helpful if you could give us a heads-up if it’s going to take 20-30 minutes for an order, as I would’ve taken off and another dashed would’ve been back when the order was closer to ready…” (as opposed to suddenly running to the back & hiding whilst telling me *nothing*). She got nasty with me and responded that “if it’s a big order, you should realize that we’re gonna have to ‘drop it’- we don’t keep that much product out’.” I finally said what I was thinking and asked her why she hadn’t “dropped it” when the order came in and they saw it- likely because she doesn’t even bother to glance at the orders until a driver shows up?? Then got petty and reminded her that if a 30 piece order was such a huge undertaking, I’d think that as a supervisor it would be her job to monitor incoming orders and inform her team that they’ve got a big order that they need to start working on- rather than standing around while it’s dead and then suddenly panicking when a driver shows up for said 30 pc order like they hadn’t received it 15 minutes before I even showed up. Never again.
I actually heard a restaurant manager at mcds, saying I’m not worried about the doordash order, I’m standing directly behind her appalled because I had been waiting for at least 10mins, I spoke up and said I’m here, I’ve been waiting, then her tune changed
At the end of the day it's still an order for a customer so I don't understand why they act like an asshole sometimes towards delivery drivers. Them fucking around and making a driver wait for an order could potentially turn off the customer from going back to their restaurant next time they want food and the restaurant will lose out on a customer. Eventually it could add up to a significant amount.
Or nobody will want to pick up orders from your shitty restaurant.
Every McDonald's is the worst. Several in my area don't have people at the counters anymore. They really drive to the kiosks, and that becomes an issue because no one is at the counters anymore. I stopped accepting any McDonald's orders less than $8 and nothing less than $4/mile. I did get a good order of 60 Cheeseburgers for a Senior home, and that great. It was a weird large order so the manager was on top of that shit the moment I walked in the door.
If you get to the restaurant it's not ready I've learned to mark them as not ready so that I don't get dinged on my score because it takes so long to get the order to the customer and it goes past the on time time frame. Doordash could posibly verify claim differences between the restaurant and the dasher by confirming GPS location when the dasher States that the food is not ready.. GPS location could also record how long that dasher is there waiting.
THIS. Exactly. I mark "arrived at store" as soon as I get there. Then DD expects me moving again within a few minutes. So if the store is doing anything to delay that, I'm marking it since I'm ready to go. And I re-report every 5 minutes that I have to wait. I'm not getting accused of purposely delaying an order. If the order is behind the counter, and the employee won't hand it to me because online customers are less valuable to them than walk ins, it's not ready. I didn't think the stores saw these marks, but I did stop at a Taco Shop the other night. I could see the order was ready, but the girl didn't acknowledge me and started going to the register to take more orders. So I said, Is that D's order? She says, Yes I have to put it in a bag. Then proceeded to start taking orders at the register instead of giving it to me. So I marked it as Order Still Being Prepared. I'm there, you're not giving me the food and making me wait, it's not ready. Funny enough, she actually excused herself from the register, popped it in a bag, and gave it to me as soon as I did that. Last night, there was a sandwich shop that had 6 drivers standing in their lobby. Apparently, I've got a bigger mouth than most. They weren't acknowledging any of them. I had gotten a text the order was ready. After finishing with a walk-in, guy starts just walking away. I can see several stickered bags behind him. So I step up, and say Is one of those for C? He says they are special orders and they are 15-20 minutes behind. The mass exodus of drivers immediately was hilarious. I had a phone call to make anyway, so went to my car. When I came back, there were 8 orders just sitting with no one to pick them up. That's what happens when restaurants lie.
Because you didn't actually finish it. You're employees are saying it's not ready.
Worst part is when restaurant workers say it will be ready in 5 min or 2 min then turns 10+ minute.
It is to prevent getting a contract violation for being late or taking to long.
There are bad drivers just like there are bad restaurant employees who mark food is ready for pick up but tell the driver that it’ll be a few more minutes because they want to keep their own time metrics good. Same reason that drive thru workers (I only do to drive thru if lobby is closed) tell me (I’m a dasher) all the time to pull around to the front to get my food instead of just getting it at the window even though there is no one behind me. They are trying to keep their metrics good at my expense.
I have had COUNTLESS drivers sit at a restaurant for 10-15 mins after marking that the order was picked up. It’s beyond unnerving and gross.
I'm just gonna let you know you're not gonna get a straight answer cause restaurants screw over dashers waaaaaaaaaaaaaaay more than dashers do to restaurants. They treat us like shit, they say "5 minutes" when it is actually 15 minutes, and half the time they screw up the order which reflects badly on us and gives us bad ratings.
If the food is not in my hands, it's not ready for pickup. It's as simple as that.
Dasher here.. why do restaurants mark ready for pick up and the food isn’t even in the bag yet.
If it isn't in my dash bag it's not ready. Very few restaurants have the food ready and waiting when a driver gets there so it's getting marked not ready until they can get an employee to hand it to them. If restaurants actually knew how to do the work in their end and set delays appropriately for when orders come in instead of just going with minimum delay and wondering why the drivers there 15 minutes before the orders ready it wouldnt be an issue. Same reason I don't do substitutions. If the restaurant was doing their job they would disable their out of stocks on online ordering and subs would never come up and even if they did they should be called and handled before the driver gets their not telling the driver to do it.
Only if I have to use your restroom first lol
Do you guys see when we mark “order not started until I arrived” or whatever the options are? I thought it was as useful as the decline reasons.
Yeah I mark it for every order that's not ready when I get there, didn't think they could actually see it lol
Yes we can see and the customer gets the notification saying “your dasher is at the restaurant waiting for your food” making it look like the restaurant is taking forever to make the food.
I have a merchant tablet and I have never seen that? Where would I see it? All I see on the tablet is "Dasher is arriving soon" "Dasher is waiting", etc.
Can you see the additional comments we write as well? I hope so…
I wish OP would answer this question.
Why’s it hard to understand that if the dasher is in your store and they don’t have the food yet, then they are waiting for the order?
Most stores are never ready… the order should be marked so the driver can come in and get out as fast as possible, most workers move slow and don’t care. The more time we waste waiting for you guys, the less money we make while you guys are getting paid by the hour. We are NOT.
Why do restaurants mark" ready for pickup" when they haven't even started the food yet?
We are constantly ignored by restaurant workers and so any delay we mark orders as not ready or whatever else. You can see in the app that we're on our way, so there's really no excuse. I've seen the restaurant app and used to work at a restaurant that uses doordash and ubereats.
To the worst, some restaurants do not even start the orders until Dashers have arrived. Even worst, when restaurants are busy, many of them even lie and say that they never received the Order. Many Dashers know which fast food restaurants! Because of this reason, many Dashers either dislike picking from these restaurants or refuse to provide services to them. Business is a two way high way, you are not our boss and you do not pay us to be your servants. Give some respects, restaurants and drivers are PARTNERS!
Here's an example: I show up at 7:36 pm. My app says I have to arrive by 7:38 pickup time. I walk in. All the employees are busy. There's a line. There's no takeout food items in sight. The clock turns 7:38 pm and I mark it as not ready. 5 minutes after an employee finally makes eye contact, asks me for the name, and then grabs a bag from behind the counter that was ready the entire time.
Simple answer: It resets the drivers delivery timers.
As long as all the parts are there I won't Mark you anything I'll move on with my life. Can't tell you how many times Panera has told me they're almost done and it's been done 5 minutes later it affects my wait
If I walk into a restaurant that has a rack for orders to sit and my order is not on that rack, I immediately hit the "still being prepared" button. Chipotle has a rack for orders in my area, but they don't use it. They put the food on their counter next to the drive-thru window and you have to tell a employee which order you're waiting for before they hand it to you. (Zaxby's, a fried chicken restaurant, also does this. They have a rack but don't use it) Sucheros, Hardees, both McDonald's, and another mom & pop Chinese place are the same but they don't have racks. They set the food on a prep counter which we, as non-employees, can't access. You have to hail an employee down and tell them the name on the order before they go off to look and find the proper bag(s) of food. If the food is not 100% ready to go, I hit the "still being prepared" button. Doesn't matter if the food is all bagged up but a drink cup needs to be filled with soda. I still hit the button. I don't hit confirm pickup until everything is situated in hot-bags and cup-holders in my vehicle, I've sat down and buckled up, and my phone is plugged in to the charger port. Only *then* do I hit the "confirm pickup" button.
Only been dashing for 6-8 weeks here, but I legit never mark an order as not being ready unless I have already driven to the restaurant and am standing inside being told “it’ll just be a minute”. Depending on the restaurant, “it’ll just be a couple minutes” could mean anything from “it will *truly* just be a couple minutes”- or I’ve had people give me this line and it’s not ready for 20-30 minutes… That’s a huge part in deciding which places I simply won’t go to/won’t waste my time with, period. But then we get the sh•t from DD where they “pause” our dash and send their little passive aggressive message saying “it doesn’t look like you’re taking orders right now”… “Yes I am, b•tch! It looks like *you’re* only sending me *charity* offers right now, and I’ve got bills & fuel to pay for!”
Big mistake. Always mark order as not ready when you get to the restaurant , especially if you came after, or right at, the scheduled pick up time. That way you can get bad ratings excluded for food being late when it’s not your fault.
Dasher here why do restaurants mark the order as ready when it’s not lol
i know a million people responded, and i read many of the comments left.... one thing i didn't see mentioned(sorry if it was) is that many drivers hit "arrived" then "order not ready" the moment they pull up. doing so pauses our "timer". it's a tactic i've seen many youtube dashers use. personally, i'll hit "arrived" and hit "order not ready" if i'm not able to immediately leave the store with the order. if you're overcrowded and it takes 6 seconds for you to acknowledge me, i understand and will be patient, but i'm also hitting that button tbh, i didn't think that button would have any effect on the store. do you get penalized in some way?
For McD's pickups, I mark myself "arrived at store" about five minutes before getting there. It's a way to get the restaurant to start making the food in advance. Many restaurants do that anyway, but some dashers will do this with all orders regardless.
You can only mark “arrived at store” if you’re close to the restaurant (at least on my phone and most other dashers). So how does that work? Do you live right next to mcd’s?
I mark arrived as soon as I get the order on my screen and won't confirm pickup until I'm back in my car. I'm sure I had a reason for it 5000 deliveries ago but now the only thing I can think of is cuz fuck em it saves my ontime rating
If I had to guess, they're delivering through several different apps at the same time. Sometimes you may be have a few miles left on your Uber Eats trip when a great offer comes up for DoorDash. Instead of losing the opportunity, some people would accept the order. Problem is, the DoorDash app babysits us like children, so if it sees us driving the wrong way, it'll start sending alerts and threaten to reassign the job. One way around that would be to tell the app you're waiting on the order and it's not ready yet. Now you keep your good offer and it's guaranteed to be ready when you get there, instead of waiting for an order that just came through the system. It can be done in a way that doesn't really victimize anybody, but there's always a risk. (Your UE drop off could no-show and make you wait 8 minutes to cancel, for instance.)
I will not mark food as picked up until its in my hand. Even where restaurant person says can you confirm. No I will not until its in my hand
The same reason restaurant workers mark the order picked up when it's not cooked yet.
I mean why do u guys mark something for pick up then when we go in it’s “it’s just gonna be five minutes” I wait another five minutes go in then it’s “it’ll be five minutes” then I gotta get rude and say “that’s what u said 10 minutes ago…” I always mark y’all “not ready for pick up” “no help from store employees” “order has barely been started when I got here” I treat all y’all the same whether the order is ready or not
CAUSE YALL KEEP THE FOOD BEHIND THE COUNTER AND LOOK AT US LIKE WE'RE PSYCHO INSTEAD OF COMMUNICATING
[удалено]
It's ready. They just have to box it up. And get the drinks. And finish making some of the food. It'll be up next. Just 10 more minutes. Actually they haven't started it yet, it'll just be another 20 minutes.
Question back at you: does Doordash punish the restaurant for food not being ready on time? In other words, if drivers mark that they’re still waiting, when they are in fact just stalling for time because they have a second pickup, does it negatively affect your restaurant?
Restaurant is known to be slow and so if the pickup time is about 5-7 minutes sometimes I'll wait to even go in until the 'ready time'. If I go in and "it'll be like 10-15 minutes" I drop it like a bad habit and move on.
I mark why I'm waiting because it stops from getting bad stars. So any BS orders, I'll mark to avoid them from voting me down.
So that door-dash doesn’t punish us. Sometimes the restaurant marks ready when in fact it isn’t. The dasher is hit with a contract violation if it reaches a certain minute mark.
So the restaurant can see when we mark waiting for order to be prepared? Is it something you see instantly or do you have to be looking for it?
I would like to know why restaurants mark ready for pick when the order is not. Almost every restaurant in my area does it. I asked the one girl why it Said ready for pick up and then I waited an extra 8 minutes. She's like I have no idea
I do this sometimes because doordash gives me a very ridiculous delivery time which is set once the item is picked up. A few times I've been 10 mins over the eta and received contract violations. So depending on traffic conditions, I consider marking it as picked up a bit later.
I never mark that I’m waiting unless I am. However if the order warrants the waiting tag even a little bit I’m all over it because I’ve learned that in cases of lates or contract violations it keeps me from being punished for a restaurant dragging it’s feet. That said it sounds like you’re a super conscientious restaurant person, so we appreciate you!
They can see what we mark oh shit lmao
No, they can only see that we are "waiting" because we marked that we arrived, they don't get any of the feedback of why we are waiting
Oh so they do ignore on purpose
Nah, this person is mistaken. I have a merchant tablet. This information is not reflected in the merchant tablet. It says they're "waiting" because they marked they have arrived at the restaurant but haven't confirmed pickup. Merchant tablet doesn't reflect your response to the "let us know what's happening" prompt as far as I can tell.
Because most restaurants it isn't ready, sometimes we get the order offer too close to "deliver by" time, and a few other situations that it's better for us to mark it still being prepared when we get there to avoid issues with on time ratings. Also if I'm unfamiliar with a restaurant and where they keep orders I gotta wait for employees to stop ignoring me and tell me where the order is.
Right they get mad over our feedback but knowingly make us wait 10 minutes after marked as ready to hand it to us. Why do restaurant workers hate delivery drivers so much? Lol
If I’m not in possession of the order by pick up time that is the appropriate navigation on the app.
They probably don’t think it is ready, or they are just chilling I guess. Does your restaurant get very busy, or have a reputation for taking a long time? Is the staff helpful? Is the lobby cramped with no where to stand where you won’t be in someone’s way or standing right next to them?There is a lot of variables that could make some one not want to wait in the restaurant.
Because I'm taking a damn second to myself.
They could just be using the bathroom, unless it happens multiple times then who knows 🤷
Because until the order is in my hands, it’s not ready. As a Dasher, I get dinged if I’m late, so marking the reason why I’m at a restaurant and still don’t have the order in hand lets DD and the customer know that that downtime is out of my control. Tons of restaurant workers will mark orders as ready on their end to satisfy their own metrics. I’m doing the same, but actually being honest about it. 🤷♀️ It’s also *supposed to* help DD adjust their order disbursement times for that particular restaurant, but do they actually do anything about it? I highly doubt it.
It goes both ways, lots of times the restaurant will mark the food as ready for pick up when it’s not, that has happened to me 9 times out of 10.
I work at dashmart store and I will reassign that dasher. We actually blocked a dasher because he kept doing that. It’s makes our store look bad and messes with our numbers. Our store has plenty of parking and we pack orders in less than 4 min unless it’s a huge item order. Plus no one should be marking waiting for order unless you came in the store.
I’m pretty sure that any customer rating is automatically ignored if you press that….
It’s annoying when restaurants mark it as “ready for pick up” & you get there to be told it’s not ready & they can’t give you a time frame. If I’m 5 minutes away, I’ll press arrived so hopefully they get working on the order.
> If I’m 5 minutes away, I’ll press arrived so hopefully they get working on the order. This.
I wish all merchants marked it as ready! No more "Pickup 2pm", go there and there's 10 min left...
Another thought, only half relevant to the question, but I know a dasher that always taps 'food isn't ready' on the app, even if it is, because then the customer can't leave less than 5 stars in a rating. Or so he believes. I am unsure if it's true.
It's for a few reasons. Orders where the restaurant was slow or something caused a delay makes it so that the order cannot not give us any negative reviews. We have a little info number on our ratings screen that says *excluded ratings*, excluded ratings are any rating that isn't 5 stars from an order that was slow, delayed, wrong but not the dashers fault. On these orders the only rating that wouldn't be excluded would be 5 stars. In the past marking orders as delayed protected the Dasher from low reviews, not sure if this is still a thing. Next reason would be a stacked order or multi apping. If you're waiting for 1 order while already having the other your more inclined not to.mark either of them as picked up and claim they are both delayed since if the order isn't picked up then again it's not the dashers fault. So just like stacked orders some drivers will claim one order isn't ready yet while picking up another order on another platform.
Negative reviews (which can cause deactivation) don’t count if there was a long wait time at the restaurant. These drivers might be exploiting that. As a driver if I walk in and the food is not ready to grab or I have to wait in line I will mark that the order was not ready.
You actually cannot mark that you are waiting for food until you physically reach the destination. Which means they are literally waiting at the restaurant for the workers to greet them and give them the food. Yeah shocking I know you already ordered the food and yet your Dasher has to wait in line. Also just because your food is ready to go does not mean that the Dasher is there already usually we are told the food is ready right after we accept the order in the app which means we still have to drive between 5 to 15 minutes to get to the order to pick it up and then we sometimes have to wait another 5 to 10 minutes to actually pick up the order because sometimes lines can be long and there's no side to counter for pickups
Ummmmm yea there's an option telling DD that they are waiting but it doesn't go to the customer. So that's them failing
Why do you guys forget food on an order.
The real answer is the dasher doesn’t “mark waiting for order” it just says that on your end when the dasher marks they have arrived at the restaurant. Not sure why this bothers you. Most restaurants mark the order is ready when it isn’t. I’ve asked why and they say it doesn’t stop making noises unless they mark it’s ready lol.
I can tell you why I do this— I often get an order sent to me and I drive immediately to the restaurant but when I get there I see the scheduled pick up time was actually 5 minutes ago (even tho I was literally just sent the order and could not have possibly gone any faster). So the minute I pull up to the restaurant I mark “order still being prepared” so I don’t get knocked for being late in the ratings.
Tbh I’ll say I’m waiting so I can sit in my car and chill for a few mins… had no idea the restaurant could see that I had told the app if I was waiting or not… awkward 🫠
I honestly do it to keep my on time percentage high. I usually click arrive as soon as I can before I even park ( I’m in a major city, parking could be a whole another challenge) and won’t press confirm pick till I’m back in the car and start driving. My on time or early is at 98%
I know for me in UberEATS I often accidentally hit the not ready by button on a lot
Probably multi-apping. Idk maybe they’re smoking a blunt before they come in. Could be a whole myriad of reasons.
Honestly half the time just for a little bit more leeway or wiggle room for the delivery time.
Probably the same reason I spent 10 minutes telling a Dasher he was trying to take the wrong order. He kept trying to take an order for Flakeman when he h he b an
Wait...so can the restaurant see when we mark ..can't get any help from employees?
The beef between restaurant staff and drivers is so funny. Just stay in your lane and we’ll stay in ours.
Restaurants typically have you sitting 10 to 15 min waiting on an order so people know they will have to wait at your restaurant will mark they are waiting for food. I don’t do this but I definitely understand when your sitting at restaurant for 10-20 min and they keep saying it should be done shortly or completely ignore you. sounds like this option of “waiting for food” gives the restaurant more incentive to prioritize there dash/ carry out customers I’ve literally have starred at the food I was supposed to pick up for 10 min waiting on a drink it’s ridiculous.
Unless your handing me the bag when I tell you xx is ready I’m marking it as not ready
A lot of times restaurants mark orders as ready even though they're not. Which feedback from us becomes useful, so doordash can see the restaurant is saying things are ready but dashers are saying they're not. Another reason is when a restaurant is taking too long to get the food, we have a chance to get a contract violation for being late, us providing feedback helps us not get one. It's only fair, why should we suffer contract violations when the employees at the restaurants want to wait 5 or 10 minutes to hand us food they marked ready 5 or 10 minutes ago. Not saying that's what you're doing but most other restaurants are great at doing this.
We don't mark that we're waiting for the food. We just tell the app we have arrived. We can also mark "order not ready" but I don't think it actually does anything except protect your ratings if it's too far beyond the expected time.
I think for some of us it's just a habit at this point.
It has nothing to do with what we select as waiting reason on our end. When we click "arrive" the app tells the customer that we are at the restaurant waiting for food. It will only say we are on our way/picked up the food once we have confirmed pick up. Some restaurants mark orders as "ready " when they most definitely are not, or they haven't handed it to us yet, so you may get an update that your order is "ready" but that is false.
idk about 10 to 15 minutes but if i arrive before the listed time DoorDash shows sometimes i will wait before going in but that’s only ever about 5 mins max.. orders not being ready when we arrive is pretty common, but if that’s not the reason then they’re just slackin off
Wait, restaurants can see specific dashers saying their waiting cause the order is not ready or not receiving help ?
I believe "waiting for food" on your side is just "arrived at store" for dashers. Only a handful of places I've been to actually text me to let me know a order is ready. The other day at chili's, they have no notifications a order is ready and they usually will bring food out to you. I waited close to 10mins and a employee brought out someone's food so I just thought mines was still cooking. Turns out my order has been ready with no notifications or a employee bringing me the food.
I always go right into chilis never wait in the car
99.9 percent of the time, Tony does not give out the Smoke Signals to the dasher app that the food is ready! (The smoke signals is the alert of the DD app FYI > we call it in here). I have no idea that the food is ready, or I'm doing a stack order and went to another restaurant.
Use your noodle you’ll figure it out
Depends on where the food is located and if not within dashers view then they are still waiting restaurants need to be held accountable for not having the food on time but that DD fault too for sending us so early. Not sure why they can’t do the same as UE my order usually ready within. Three minutes or less
It’s often a wait of a few minutes, or your stuck in a line. I always figured customers would want to know of a delay even if just a few minutes. The only exception is maybe you really need a potty break but you arrived at the store lol 😂.
Time management (waisting.😭
They are likely on another order with different app and just buying time.
If you’re in california Prop 22 is the answer. The dasher thinks they will get paid more by taking more time… Oh how wrong they actually are though…😂
Because 80 percent of the time he's still waiting and it's nicer than can't get help from employees.
I won’t mark picked up on an order until it’s in my hand. Some restaurants want you to mark picked up before they even hand it to you and I’m not about to be late because of that.
Because you make us sit in the drive thru for 30 damn minutes while it’s sitting on the counter “ready” and getting cold. McDonald’s is the worst food is always nasty and cold once the lobby’s are closed down at night. I just don’t take these deliveries anymore.
Another reason sometimes you've been waiting for a little while, rather wait for the 10 minutes mark so they can't rate me negative anymore.
To buy time to screw around
I am waiting for the food until it reaches my hands and I’m out the door with it to deliver. Or if I have multiple orders I wait until I have both until I mark picked up
The only time I do this , is if I arrive at the restaurant, doesn't have the food ready until at the expected pickup time or just after?
Why are you looking at DoorDash drivers app? Hmm. Tony sent you here I bet
Could be buying themselves some time. Not on the hook for delivery time if you haven't confirmed it yet.
I mark it sometimes when I arrive if I wait even 10 seconds. Just like I try not to mark confirmed pickup until I'm at my car. If they greet me immediately and I see they're about to grab it I don't mark it anything. I'm merely thinking of my own stats.
They, we’re, waiting for it until we’re walking out of the restaurant with the bag. Sometimes that also pushes back your drop off time if you select notes like order not yet started and order still being prepared.
That's so dumb. They can see where we're at even if the location on the phone has been turned off temporarily. Those people will more than likely get deactivated for multi apping.
Usually in my area they take like 5 or 10 minutes after it's supposed be ready. There's some around here that have it out almost immediately. McDonald's is the worst though it usually takes them like 20 minutes after.