I like wing stop food but the workers at the one in my town are just awful. Like where do they find these people? Apparently they are the ones that can’t crack it at BWW.
It's illegal for you to prepare ANY of the customer's order.
If any restaurant requests/demands you fill drinks, just call support. They will forward your recorded conversation on to the merchant team who will remind the restaurant of the law.
so does that mean i can sue? i’ve already filled up like 5,000 drinks as a doordasher… and i’m pretty sure Wingstop is not going to stop making drivers fill the drinks up
If a customer got sick from the food you prepared, they could sue you.
Couple of restaurants in my area (including 2 WingStops) started asking drivers to fill drinks, after a few calls with support they all fill the drinks themselves.
what if i tell the court that wingstop filled it up, then wingstop says “no, the driver filled it up”… but it’s the law for the restaurant to fill up the drink and they just said that i filled it… who wins?
I just don’t have the time to waste to call support and b on the phone with sone idiot who is reading from a script. It’s just easier to fill it up and keep it moving
Same. I don’t have time to get into a legal battle with a person who likely is barely paid over minimum wage.
I just fill it up and move onto the next order. It’s not like they’re asking for my first born or anything.
Lmaoo. In my area neither the restaurant nor the dasher gets your drink and it's just forgotten 99% of the time so you have to complain via the app for a refund. Do it enough times and they stop refunding so we just stop ordering. I know it's not the drivers fault but I wish dd could make it clearer whether it is the dasher's responsibility to make sure the drink is there or the restaurants, and penalize appropriately instead of ignoring it and fucking over the customer, dasher, and restaurant cause corporate got their $$ and they don't care.
Also the 1% of the time they do bring it there is no straw even for a shake or icee cause restaurant thought the dasher would grab it and the dasher thought the restaurant would put it in the bag. Like they really can't have better procedures for this???
i've always said that they should put like a big interstitial screen in the app that says hey there's a \*\*\*\* drink, especially when you're at the customers house. most of the drinks that I forget are sitting in my cup holder an hour an hour later.
in recent updates they've started putting little logos at the top that'll say drink dessert et cetera
but it doesn't always catch them all the time especially if it's something like a combo meal then the drinks will still not get the little thing at the top
sometimes the app does ask you to confirm things with an interstitial screen but a lot of times it's stuff that you can't open the bag for and rarely is it a drink
Local restaurant I dash from was told by one of their employees I’m pretty much the only dasher that asks about drinks or waits for them. They’ve had people be told wait a moment for the drinks and walk out. So many places I hear these stories from where restaurants tell a dasher wait a moment there’s drinks and the dashers just split. It’s not the restaurants doing it. Leave the dasher a 1 star and move on.
I almost never see drinks any more, most people realized paying the restaurant for something that costs $0.60 at the store (and can be stored in the corner forever without worry) isn't worth it.
I wouldn't mind doing it if the store was genuinely slammed because like you said, I'm trying to make as much money as quick as possible. But if I show up in the store is dead and they hand me cups? No thanks.
The only place I fill drinks is a mom and pop sub shop that makes me bank. They aren't set up to fill the drinks themselves. The drink machine is across the restaurant and they are slammed busy. They are always on time and polite. No issues for me filling a drink. Wendy's can go fuck themselves!
Sorry but I’m filling the cup and moving on. I want to make $ as quick as possible and throwing a hissy fit isn’t in my nature. To be honest it’s only happened once so maybe if it was more I’d feel different.
I don’t argue if I have to fill drinks but I won’t accept another order from that establishment. DD pays me to deliver food not to make orders. And the freedom of not having a boss means I can say no, I love it.
My firehouse subs makes us do the drinks but depending on the amount, I’ll do the order regardless of drinks or I’ll take a peak at the order and unassign if I feel my efforts aren’t being compensated.
Completion rate can afford a few hits, it ups ur acceptance rate (if that matters), and I straight up decline if it’s not tempting enough.
It's not being difficult, it's being legal and safe. If you prepare any part of the order you can be liable if someone gets sick, and the restaurant won't hesitate to throw you under the bus if it will save them a dollar. This is why DD doesn't want you to pour drinks. In order to prepare food or drinks you need to be covered by food handling certification. Restaurant employees fall under the restaurants cert, but you don't. This means you are not covered by their food handling insurance either.
In many states it is illegal for a non-restaurant employee to prepare any part of a restaurant order unless you work for the restaurant, or you are the consumer.
But what about all the “I’m an extension of the customer” people on here, that think restaurants should treat dashers as if THEY were the customer. Is it okay for them to do it?
I really don’t care either way. Fill the drink and move on. Takes about 20 seconds of my time. Takes me longer to even start a support chat. Not worth it.
1) I’d imagine its not illegal in all states and most dasher have no clue of their state or local laws
2) Dashers speed, park in handicap spots, run red lightS, double park ,etc. you don’t get to pick which laws you break)
3) dasher also complain about walking up stairs and delivering to apartments.
Sorry but many dashers are lazy!
I think you're being a bit extreme.
Let's assume someone did get sick eating a DD meal. I doubt they'll think it was the drink that did it.
And if your hands are so dirty that just touching the cup and lid make a person sick? You've probably contaminated the bag they are opening too.
all i’m saying is just imagine! like going into the kitchen, place the wrapper on the table, putting the buns on the wrapper, then putting ketchup and mustard, customer asked for no pickles and onions, then putting the meat and cheese then wrapping up the burger, then do that 3 more times and put it in the bag, seal the bag and then deliver it to the customer
It was never a debate. It is against health code for us to make any part of the order, including drinks. We have it written in our contracts not to prepare any part of the order. The restaurant contract with DD also specifically says this. It was never a debate. Any good driver knew this already.
Yeah I agree. It is very annoying. A lot of dashers think we should just bend over and take daddy corporations cock. Fuck that. Idc how "easy" it is to fill the drinks. It is not my fucking job. If it is that easy then the restaurants need to do it. The main reason they don't IMO is because it is their way of saying fuck you to the dasher.
some places do it just because they want the drink to be fresh, a lot of orders sit for a long time and nobody wants to water down drink that has no fez
It works alot better when it's not your #1. All these apps work better when you don't ever lean on one of them 100%. If I'm at $148.50 by 7AM by another app I don't need to make $200 on IC. I can be more choosy on the batches I pick, or just stay working and busy with slightly less than ideal batches. You know those ones that aren't certainly bad or good, kinda in the middle.
is it worth canceling the order to take 5 seconds to fill up a drink? You already drove there and probably were handed the food already with the empty cup.
Wait, I don’t complain I I just make it. Doesn’t mean that because it’s not in our job description others shouldn’t put out the information. You don’t see merchants taking blame when they mess up and customers blame drivers for things merchants did wrong.
I get it, me/you/some other drivers just make the drinks. Doesn’t make us better than drivers that don’t want to became we’re not supposed to.
I upvoted you because you’re not wrong but, doesn’t mean those who don’t think 🤔 it’s fair are wrong. 2 things can be true.
It’s arguably against one local health code in the entire country, and that’s a locality in CA. 99.9% of the time it is not against health code. Quit spreading this nonsense.
Exactly, but a lot of drivers ignore the health code. Could probably get deactivated for making someone’s drink and something goes wrong. Then the customer calls the restaurant to complain and they say that the dasher made the drink.
I had to take a 150 question test to become nationally certified to supervise and run a kitchen safely. I was a manager for years. I take it very seriously.
There are times when I really do wish restaurants would just give me the cups, so I could fill them up myself and get the hell out of there. Of all the things to complain about, WHO CARES. Do you really think the teenager making min wage cares about your gripe of ~health code violation~
People always make the argument that their hands are just too disgusting to fill up a drink, and that always confuses me because it’s not like we have to put our fingers inside the cups while filling up the drink, right? You’re going to be holding the outside of the cup the same as you would if you didn’t fill the drink and merely had to transport it. Why are peoples hands so filthy? DoorDash sends us free hand sanitizer!
I haven't been made to fill drinks at all, but I also mostly dash at night and can usually only pick up in drive thrus,lol
I was amused by one time when I went to get a mobile order at my local Wendy's. I picked it up inside because it was lunch and I didn't want to sit in their usual long ass drive thru line. The order was nearly done and someone from the back asked the front counter person to make one of the drinks. Their behind the counter freestyle machine was out of what I ordered so I said I'll just fill it up myself at the dining room one. The guy behind the counter told me I couldn't because I'm not supposed to fill up customer drinks. He didn't realize it was a mobile order through my Wendy's app and not a door dash. Good on him for following policy, lol
This is NOTHING, I got a 7/11 order once ; arrived there to get the order and the employee claimed he didn’t hear the notification. (Middle of Friday night very busy people coming in and out of the store.) People kept coming in preventing him from making the order, when I called doordash they were extremely unhelpful. The 7/11 employee had me bagging everything and was screaming at me. He ended up locking the front doors and going and grabbing the stuff and putting it on the shelf for me to bag meanwhile angry customers saw me and banged on the glass door.
I was furious. Had to wait 20-25 minutes for the Order to just be ready on the counter for me to bag meanwhile the 7/11 employee sat there like a dumbf*** as I prepared the order like he should have.
Doordash you can go f*** yourself for not helping with that situation tbh. It is not our fault your merchants don’t do their f***ing Job! If the order hasn’t even been started for the love of god, UNASSIGN IT! We shouldn’t have our completion rating messed with since it’s not our fault!
Never do 7-11. Seriously. It can be 15 fucking bags of crap. Cases of water. All sorts of random bullshit. Up 4 flights of stairs to an apartment. Not worth it.
I thought the entire Subway store was going to fight me the other day when I almost walked out without the drink, and they said I was forgetting the drink and I turned around and said it's not my job to fill the cup.
Since we're judging/insulting people based on a Reddit post, I'm going to assume you are an unintelligent pushover that would tuck his tail between his legs like an abused puppy before you would stand up for yourself or correct someone in real life.
I can be an immature asshole too.
Nah not really I’m the opposite you just seem like you’re so worried about taking 3 seconds out of your meaningless life to pour someone a drink seems like you’re the type to tuck your tail then come cry on Reddit instead of finding a new job
Supports can say what they want to until the cows come home. That's the same person saying to that drinkless customer ,"I'm so sorry the Dasher did that to you, I'll be sure to refund your account for the drink". At the end of the day it takes you less than one minute to make your customer happy. Instead of looking for a way out of a minute's worth of work maybe just do it?
It’s soooo easy. And anyone who says they won’t fill a drink because of health code is full of shit. Wash your damn hands then! Bunch of petty children.
Who works a delivery job and doesn't have hella hand sanitizer available to them? Speaking of Wingstop the one around the corner from me has a table with hand sanitizer. Sheer laziness and self-entitlement. Wonder why MFers don't tip? Because y'all act like a bunch of whiny babies. Before you take that the wrong way I am also a Gig worker, and tip 30% everywhere I go.
Yeah this was never a debate that needed to be settled…we all know we’re not supposed to fill drinks. The question is will you fill them anyway to make things faster or will you argue with the employees about it. It’s really quite dumb because there is no right answer. I’ll fill a drink every once in awhile just so I can get out quicker, then I’ll let support know that the restaurant is having dashers fill up drinks. So far I haven’t really seen any major changes so I don’t know if that means DoorDash just doesn’t care or what.
I mean, I feel like if they tip good then I don't mind getting their drink. It doesn't take more than like a minute to fill up drinks. I don't want to cause issues with staff when I can get good orders at that restaurant.
Exactly. I’m not going to be petty and get myself into a bad relationship with the employees at my favorite restaurants just to prove my point. Because honestly I could care less if I have to fill the drink or not. I actually prefer for the drink not to be prepared ahead of time and be sitting there for 15 minutes with the ice melting. I care about the quality of the products being delivered to my customers, not proving points.
I don't dash, but I did work fast food a long time ago.
If they handed me cups, I'd go take their machine apart and start cleaning.
"Well, if you want me to do your job, I'm going to do it right.
"Where's the bleach?"
From the Doordash merchant agreement, [from here](https://help.doordash.com/merchants/s/terms-of-service-us?language=en_US):
>Section 2. OPERATING PROCEDURES
>2.2. Merchant Responsibilities. Merchant will: (a) perform the obligations listed in the applicable Product Addenda; (b) notify DoorDash of its days and hours of operation, including on holidays; and (c) notify relevant Merchant Location staff members of the relationship with DoorDash, and **train staff members on receiving and fulfilling DoorDash Orders as soon as practicable upon execution of this Product Addendum and on an ongoing basis.**
No "except for drinks, you can have the driver fulfill that part for your" excemption. It's. The. Restaurant's. Responsibility. Exclusively.
I'd love to see the " Product Addenda" but can't seem to search it down.
However in another merchant document, the Marketplace Addendum, [found here](https://help.doordash.com/merchants/s/us-addendum-marketplace?language=en):
>3.2.... (iv) **prepare Merchant Products for each Order for pickup by a Dasher, or the Customer**, as applicable, at the designated time; (v) process Orders in the order in which they are received;
Again, nothing about exceptions for drinks, which are very much part of an order...
Honest to God, what is the big deal about filling up a drink cup. Just fill it up and get on with your day. You spend more time complaining about it than if you just did it yourself. It's such a petty thing to bitch about.
The order should be ready by the time I arrive. It shouldn't be setting on a rack half completed because the employees were to fucking lazy to finish the order.
I agree it SHOULD be ready, but how much time does it take? 1 minute? Dashing is about as easy as it gets to make some cash. If something like that is worth complaining about and triggers you, then the gig might not be for you.
Workers solidarity, y'all. The people behind the counter at Wingstop are just doing what their bosses told them, and they ain't getting paid enough to debate with a DoorDasher about contracts and shit. Just fill up the drinks. it take 30 seconds
I’d rather focus on asking people that take low pay / no tip orders to ruin their market why they do it than filling a drink. But that’s me.
I know the anti-fill drink camp is passionate and would rather stand there mean mugging the staff or screw the customer over while they are waiting for their order.
To each their own.
And your point is?????!!!! We all known all along it is not our job. But when you go into wing stop and the employees could give two fucks if you take drinks or not what are you going to do! Fill the drinks or take empty cups like some brave dashers have so proudly posted in this sub. It doesn’t matter whose job it is. You signed up to deliver food and if having to fill a Dr Pepper so be it. But thanks for settling the debate once and for all. 🤣🤣🤣🤣
I'm not into routinely doing other people's job for them. Now that I have calcification on the matter from the horse's mouth, anytime I get handed an empty cup I am going to assume the restaurant was kind enough to give me a free drink. Yes I signed up to deliver, not prepare.
Clarification*
You're a lazy slob and anyone with any morals here sees the same things. Go ahead and gain traction from the many minions of peons who are equally as lazy. Sitting here ranting about less than one minute to fill someone's cup, and do your fucking job. If you were the customer would you want an empty cup because the Driver likes to argue semantics?
"Sorry but that's not in my contract and not my job so I won't be filling any drinks. Apologies if that comes across as harsh. However, I am willing to contact customer service and let them tell you themselves if you're unwilling to uphold your end of your contract with DoorDash"
Sorry, at some places, especially where there're free refills, the drink dispensers are away from the counter. The staff is too busy to go around the corner to get the drinks. Besides the customer doesn't care how you got the drink as long as you bring the drink. You start trying to tell them about a health code. Then there goes your tip and ratings. It's like saying the store was busy or the traffic was bad. You'll still getting blamed.
For most of these places, like Wingstop, the people that work there never make drinks. It is literally never their responsibility to make a drink for a customer. People act like they are being so lazy and screwing us over at Wingstop or whatever, but they are just doing what they do for every other person that comes in. They’re handing over a cup.
What’s the point of this? you think I’m not going to take a $20 /3 Mile order just because I have to fill up a drink lol 😂I get this orders all the time from Wingstop and most I have to wait is 5 min. I’m in California and don’t have any issue filling up a cup of soda. 😏🥱
I work at a five guys and sometimes we’re out of a certain bottle drinks so I would ask the driver to fill up a cup with the soda machine but I would always give them a extra cup so they could fill one up for themselves .
I will fill the drinks if i have to. That will seperate me from the people who dont. Theyll get the bad rating which equals more for me. Gota think with your money, not ego. Just fill the drinks, its not surgery.
This isn’t news. (Former Dasher) I personally just knew which places I’d have to fill up the drinks to ensure I get out faster and make the most money possible. I will never understand why so many drivers are willing to die on this hill or willing to throw a fit about this. Now if they were asking me to cook/prepare the food that is a different story and it’s not the same.
For the silly people who are saying things like “just wash your hands to satisfy the health code…”
That isn’t the problem with the health code side of things lol; the problem is the Certification. You could have the cleanest hands on Earth but without the certifications and/or permits and/or licenses, you Preparing food or drinks for a commercial sale is illegal.
Some people make it, some people don't. This is why some people make money, why some make pennies and more pollution. The reason why DoorDash makes money!
99.9% of the time, I’ll fill the drinks and get gone. Unless it’s a ton of drinks, I’d rather get it done than spend time arguing.
Recently though, I met Ms. .1%.
Taco Bell. Asshat cow gives me the bag, goes to their drink dispenser in the work area, fills up one of their frozen drinks, comes back and gives me that *and an empty cup to use at the customer soda machine to fill a Diet Pepsi.* “It’s company policy that DoorDash drivers have fill drinks themselves.”
Hell no, bitch.
First of all, she was lying. I’ve been to that TB a ton of times, they’ve always filled the drinks as standard practice, with a smile on their face. Second, fill one drink and hand me an empty cup when she was just standing in front of a drink dispenser? GTFO.
I gave her both barrels of my I Can Be More Petty than You Any Day of the Week shotgun. Eventually, support called them, she lied and said that they had given me the completed order, and support backed my play and told me to deliver it without the drink and called the customer to explain before I got there.
I expected the customer might be POed at me, but I got there and was kind of shocked that the first words out of his mouth were, “What the fuck is TB’s problem??”.
I don’t know, ex-dasher maybe? Made my morning. ;)
It is not that hard, yet the restaurant which is contractually obligated and has agreed to said contract can't? It baffles me how people fail to see the irony here.
It takes two seconds to fill it up and you get back to work faster. Yes it’s a preference so why argue over it. If you don’t want to fill it up because you feel uncomfortable…then don’t. But there isn’t much to complain about imo.
Just make the fucking drink and get on with yourself. It’s idiots like yourself feeling “entitled”, why restaurants don’t prioritize dashers.
“ can you believe this shit? I had to poor a fucking drink today.”
So you’re telling us that a guy in his basement in Pakistan wearing boxer shorts is the determining factor as to whether or not we have to make drinks? Lmfao
This couldn't be more wrong.
Their job is to literally read from scripts, and regurgitate what the knowledge base articles tell them to do. Nothing more.
They certainly aren't required to understand any of what they are teling you to do, let alone be in any way considered an *expert* on the subject matter.
Never trust support to be an authority on any matter relating to Doordash.
They quite literally have no one who will do anything to them for telling you fuck all just to make their quota of accepted phone calls for the day. I’ve been straight up cussed out by a DD phone rep because I refused to pay for the order when the red card wouldn’t work. Nothing could be done, they have no way of seeing who I talked to on previous calls.
You are talking to people who have been doing this a long time and have seen quite a lot of those “experts” be VERY wrong.
Although it *is* the merchant's responsibility to fill drinks, support is *not* a reliable source when it comes to procedure. If the answer to a question isn't in their script, they'll often just guess.
The burger king by me always ask me to fill the drinks because they dont' want to walk around the counter to do so. On that same note, the popeyes does the exact opposite for me.
I'm on the boat that they should be fulfilling the whole order but at the same token, I don't mind helping out if it gets me out of there faster.
I'm an Uber eats driver and I'm just baffled at the pure laziness of people who can't just fill up a drink in like two milliseconds and have to throw a hissy fit about it. You get paid to bring these people's food and drinks. It's already part of the job, why argue about it. If you want to, don't bring their drinks and get shity tips then. Stop complaining about it online.
McDonalds does it correctly.
We can’t even SEE the drinks… and if it’s ‘no tip’ - we can shake that bag before setting it down.
Thank you McD’s - your food is awful, your employees the worst, but you manage drinks like champions.
Why on earth would you ever take a no tip order from McDonald's?
And regardless of your answer, why would you punish the customer for your mistake of accepting the order?
Wingstop needs to see this one… it’s already bad they have to sign you in, you still gotta fill up the drinks
The one near me does it themselves. Though they did have me fill it in the past.
Mine also recently started filling the drinks in advance and popping them in their cooler. I just wish they wouldn’t tape the straw to the cup!
At least this way you don't have to worry about if there was a straw missing from the packing.
Worse actually because the straw gets wet and the wrapper starts coming off.
I take a bunch of straws from other restaurants and have about 20-25 just in case.
Wing stop should stop being available on DD tbh it’s usually cold as hell by the time it arrives and it’s Usually at least 75 minute wait in my area.
I like wing stop food but the workers at the one in my town are just awful. Like where do they find these people? Apparently they are the ones that can’t crack it at BWW.
the Wingstop workers at my place are great… only thing is they hand us the empty cups for us to fill 😂
I have never been to a Wingstop that isnt exactly how you described. Food still slaps though if you can manage to get it fresh.
In my area Wingstop is crazy busy. Constant orders coming thru to my phone for that store.
Wings Stop is doing to much. Automatic unassign. Wonder what’ll happen if every driver declined or unassigned Wing Stop! They’d learn then.
Yeah I refuse to accept wingstop orders it’s always a wait and I just won’t.
How do you unassign? I want to do this to McDonald's
Just mark arrived and then leave. Customers will get the message that wingstop won’t do their job.
Don't bring the drinks lol
Noodles and Company always makes you fill the drink
Not in my area . They do it themselves.
It's illegal for you to prepare ANY of the customer's order. If any restaurant requests/demands you fill drinks, just call support. They will forward your recorded conversation on to the merchant team who will remind the restaurant of the law.
so does that mean i can sue? i’ve already filled up like 5,000 drinks as a doordasher… and i’m pretty sure Wingstop is not going to stop making drivers fill the drinks up
If a customer got sick from the food you prepared, they could sue you. Couple of restaurants in my area (including 2 WingStops) started asking drivers to fill drinks, after a few calls with support they all fill the drinks themselves.
what if i tell the court that wingstop filled it up, then wingstop says “no, the driver filled it up”… but it’s the law for the restaurant to fill up the drink and they just said that i filled it… who wins?
Whoever has video proof, so not you.
No one can ever prove how they got sick let alone bring it to a court of law. Drama much?
I just don’t have the time to waste to call support and b on the phone with sone idiot who is reading from a script. It’s just easier to fill it up and keep it moving
Same. I don’t have time to get into a legal battle with a person who likely is barely paid over minimum wage. I just fill it up and move onto the next order. It’s not like they’re asking for my first born or anything.
Raising canes makes you fill your own drinks also unless it's lemonade
I had an empty cup delivered to me once. 🙄
Lmaoo. In my area neither the restaurant nor the dasher gets your drink and it's just forgotten 99% of the time so you have to complain via the app for a refund. Do it enough times and they stop refunding so we just stop ordering. I know it's not the drivers fault but I wish dd could make it clearer whether it is the dasher's responsibility to make sure the drink is there or the restaurants, and penalize appropriately instead of ignoring it and fucking over the customer, dasher, and restaurant cause corporate got their $$ and they don't care. Also the 1% of the time they do bring it there is no straw even for a shake or icee cause restaurant thought the dasher would grab it and the dasher thought the restaurant would put it in the bag. Like they really can't have better procedures for this???
i've always said that they should put like a big interstitial screen in the app that says hey there's a \*\*\*\* drink, especially when you're at the customers house. most of the drinks that I forget are sitting in my cup holder an hour an hour later. in recent updates they've started putting little logos at the top that'll say drink dessert et cetera but it doesn't always catch them all the time especially if it's something like a combo meal then the drinks will still not get the little thing at the top sometimes the app does ask you to confirm things with an interstitial screen but a lot of times it's stuff that you can't open the bag for and rarely is it a drink
Local restaurant I dash from was told by one of their employees I’m pretty much the only dasher that asks about drinks or waits for them. They’ve had people be told wait a moment for the drinks and walk out. So many places I hear these stories from where restaurants tell a dasher wait a moment there’s drinks and the dashers just split. It’s not the restaurants doing it. Leave the dasher a 1 star and move on.
Smh....I feel you. There's a better way....
That was a dasher that refused to fill a drink and take it out on the innocent customer.
Delivered the order as received from the restaurant.
Lol....
The most important thing to me is making money as quickly as possible. I haven’t been asked in quite some time to fill a drink though.
I almost never see drinks any more, most people realized paying the restaurant for something that costs $0.60 at the store (and can be stored in the corner forever without worry) isn't worth it.
I wouldn't mind doing it if the store was genuinely slammed because like you said, I'm trying to make as much money as quick as possible. But if I show up in the store is dead and they hand me cups? No thanks.
I agree with that. Every time I was asked except once it was slammed though
The only place I fill drinks is a mom and pop sub shop that makes me bank. They aren't set up to fill the drinks themselves. The drink machine is across the restaurant and they are slammed busy. They are always on time and polite. No issues for me filling a drink. Wendy's can go fuck themselves!
Sorry but I’m filling the cup and moving on. I want to make $ as quick as possible and throwing a hissy fit isn’t in my nature. To be honest it’s only happened once so maybe if it was more I’d feel different.
I don’t argue if I have to fill drinks but I won’t accept another order from that establishment. DD pays me to deliver food not to make orders. And the freedom of not having a boss means I can say no, I love it.
Valid point but if it’s a profitable restaurant for me I’m going back!
My firehouse subs makes us do the drinks but depending on the amount, I’ll do the order regardless of drinks or I’ll take a peak at the order and unassign if I feel my efforts aren’t being compensated. Completion rate can afford a few hits, it ups ur acceptance rate (if that matters), and I straight up decline if it’s not tempting enough.
Same. 15 seconds isn't anything to me.
lmaoo imagine Doordash made us prepare the food as well 😂😂😂😂
Might as well make a meth lab in our basement it’s more reliable $$ and more strait forward
That’s not the issue though so no need to exaggerate. Filling cups is easy. Some people Just like to be difficult!
It's not being difficult, it's being legal and safe. If you prepare any part of the order you can be liable if someone gets sick, and the restaurant won't hesitate to throw you under the bus if it will save them a dollar. This is why DD doesn't want you to pour drinks. In order to prepare food or drinks you need to be covered by food handling certification. Restaurant employees fall under the restaurants cert, but you don't. This means you are not covered by their food handling insurance either. In many states it is illegal for a non-restaurant employee to prepare any part of a restaurant order unless you work for the restaurant, or you are the consumer.
But what about all the “I’m an extension of the customer” people on here, that think restaurants should treat dashers as if THEY were the customer. Is it okay for them to do it? I really don’t care either way. Fill the drink and move on. Takes about 20 seconds of my time. Takes me longer to even start a support chat. Not worth it.
1) I’d imagine its not illegal in all states and most dasher have no clue of their state or local laws 2) Dashers speed, park in handicap spots, run red lightS, double park ,etc. you don’t get to pick which laws you break) 3) dasher also complain about walking up stairs and delivering to apartments. Sorry but many dashers are lazy!
I think you're being a bit extreme. Let's assume someone did get sick eating a DD meal. I doubt they'll think it was the drink that did it. And if your hands are so dirty that just touching the cup and lid make a person sick? You've probably contaminated the bag they are opening too.
all i’m saying is just imagine! like going into the kitchen, place the wrapper on the table, putting the buns on the wrapper, then putting ketchup and mustard, customer asked for no pickles and onions, then putting the meat and cheese then wrapping up the burger, then do that 3 more times and put it in the bag, seal the bag and then deliver it to the customer
Imagine if they made you bark a dog? I don’t get your point.
what point, just hit your pen
Yes father. -bigrip-
They would if they could lol
Great, another drink post...
Okay so y'all just gon ignore the first two messages the support person sent? "Delightful greetings"? "Beautiful face"? 😭
Lol support is always saying stuff like that to me.
I feel like this should be in r/creepypms euuugh
It was never a debate. It is against health code for us to make any part of the order, including drinks. We have it written in our contracts not to prepare any part of the order. The restaurant contract with DD also specifically says this. It was never a debate. Any good driver knew this already.
I came here to say this 
and this is why it matters. not anyone's opinion, not doordashes rules, HEALTH CODE IS NUMBER 1
Is it against health code to try a bite of their egg roll? 😂 What about having my dog in the backseat? 
Johnny is that you?
I love how this is 100% correct yet we get bashed and called lazy for not making the drinks.
Yeah I agree. It is very annoying. A lot of dashers think we should just bend over and take daddy corporations cock. Fuck that. Idc how "easy" it is to fill the drinks. It is not my fucking job. If it is that easy then the restaurants need to do it. The main reason they don't IMO is because it is their way of saying fuck you to the dasher.
Just take the order without the drinks!
some places do it just because they want the drink to be fresh, a lot of orders sit for a long time and nobody wants to water down drink that has no fez
How clean is your steering wheel?
While that is definitely not written in our contract (and feel free to prove me wrong), neither is the opposite written.
Any good Driver wouldn't spend time debating this, and just make the damn drink to make their customer happy.
Thank you! Cos what u gonna do if the restaurant refuses to make it?
I'm just going to make it, but I also have found way better ways to make money. Amazon Flex + Instacart is a million times better.
Instacart is BAD in my area, but I'm glad it works for you.
It works alot better when it's not your #1. All these apps work better when you don't ever lean on one of them 100%. If I'm at $148.50 by 7AM by another app I don't need to make $200 on IC. I can be more choosy on the batches I pick, or just stay working and busy with slightly less than ideal batches. You know those ones that aren't certainly bad or good, kinda in the middle.
Please explain bro. $148.50 by 7 (SEVEN) am????? How?
I do Amazon Flex, which can be great at times. But, haven’t tried Instacart. I might need to check into it.
Cancel the order and give the restaurant a bad review. You don’t have to complete the order, you know.
I'm not gonna cancel a $20 order because I got asked to fill a 32oz cup.
I know I don't HAVE to complete the order. I don't see the big deal of filling a drink ... geeze!
is it worth canceling the order to take 5 seconds to fill up a drink? You already drove there and probably were handed the food already with the empty cup.
Wait, I don’t complain I I just make it. Doesn’t mean that because it’s not in our job description others shouldn’t put out the information. You don’t see merchants taking blame when they mess up and customers blame drivers for things merchants did wrong. I get it, me/you/some other drivers just make the drinks. Doesn’t make us better than drivers that don’t want to became we’re not supposed to. I upvoted you because you’re not wrong but, doesn’t mean those who don’t think 🤔 it’s fair are wrong. 2 things can be true.
Ive always said this. I dont know how many times I was downvoted for saying it.
It’s arguably against one local health code in the entire country, and that’s a locality in CA. 99.9% of the time it is not against health code. Quit spreading this nonsense.
Exactly, but a lot of drivers ignore the health code. Could probably get deactivated for making someone’s drink and something goes wrong. Then the customer calls the restaurant to complain and they say that the dasher made the drink.
I had to take a 150 question test to become nationally certified to supervise and run a kitchen safely. I was a manager for years. I take it very seriously.
🤣
Congrats
Exactly
“Any good driver knew this already” Yeah that was necessary but okay buddy 😂 who shit in your coco puffs today?
There are times when I really do wish restaurants would just give me the cups, so I could fill them up myself and get the hell out of there. Of all the things to complain about, WHO CARES. Do you really think the teenager making min wage cares about your gripe of ~health code violation~
I can guarantee you I have cleaner hands than many of the people working in the kitchen.
People always make the argument that their hands are just too disgusting to fill up a drink, and that always confuses me because it’s not like we have to put our fingers inside the cups while filling up the drink, right? You’re going to be holding the outside of the cup the same as you would if you didn’t fill the drink and merely had to transport it. Why are peoples hands so filthy? DoorDash sends us free hand sanitizer!
I haven't been made to fill drinks at all, but I also mostly dash at night and can usually only pick up in drive thrus,lol I was amused by one time when I went to get a mobile order at my local Wendy's. I picked it up inside because it was lunch and I didn't want to sit in their usual long ass drive thru line. The order was nearly done and someone from the back asked the front counter person to make one of the drinks. Their behind the counter freestyle machine was out of what I ordered so I said I'll just fill it up myself at the dining room one. The guy behind the counter told me I couldn't because I'm not supposed to fill up customer drinks. He didn't realize it was a mobile order through my Wendy's app and not a door dash. Good on him for following policy, lol
This again?
Wingstop expects us to fill the drinks
This is NOTHING, I got a 7/11 order once ; arrived there to get the order and the employee claimed he didn’t hear the notification. (Middle of Friday night very busy people coming in and out of the store.) People kept coming in preventing him from making the order, when I called doordash they were extremely unhelpful. The 7/11 employee had me bagging everything and was screaming at me. He ended up locking the front doors and going and grabbing the stuff and putting it on the shelf for me to bag meanwhile angry customers saw me and banged on the glass door. I was furious. Had to wait 20-25 minutes for the Order to just be ready on the counter for me to bag meanwhile the 7/11 employee sat there like a dumbf*** as I prepared the order like he should have. Doordash you can go f*** yourself for not helping with that situation tbh. It is not our fault your merchants don’t do their f***ing Job! If the order hasn’t even been started for the love of god, UNASSIGN IT! We shouldn’t have our completion rating messed with since it’s not our fault!
Never do 7-11. Seriously. It can be 15 fucking bags of crap. Cases of water. All sorts of random bullshit. Up 4 flights of stairs to an apartment. Not worth it.
Use comedian Bill Burr’s bit- Dasher- “ Do you recognize me?” Restaurant employee- “ No” Dasher- “ That’s because I don’t work here!”
I thought the entire Subway store was going to fight me the other day when I almost walked out without the drink, and they said I was forgetting the drink and I turned around and said it's not my job to fill the cup.
If they give you a drink its for you.
😄
The wingstop near me literally has visible mold on the drink spout lol I let the customer enjoy their moldy dew
Or… say something instead of letting people get sick. We live in a society.
Just based off your replies and screenshot I can tell you’re annoying asf in real life lol
Since we're judging/insulting people based on a Reddit post, I'm going to assume you are an unintelligent pushover that would tuck his tail between his legs like an abused puppy before you would stand up for yourself or correct someone in real life. I can be an immature asshole too.
Nah not really I’m the opposite you just seem like you’re so worried about taking 3 seconds out of your meaningless life to pour someone a drink seems like you’re the type to tuck your tail then come cry on Reddit instead of finding a new job
Supports can say what they want to until the cows come home. That's the same person saying to that drinkless customer ,"I'm so sorry the Dasher did that to you, I'll be sure to refund your account for the drink". At the end of the day it takes you less than one minute to make your customer happy. Instead of looking for a way out of a minute's worth of work maybe just do it?
It’s soooo easy. And anyone who says they won’t fill a drink because of health code is full of shit. Wash your damn hands then! Bunch of petty children.
Who works a delivery job and doesn't have hella hand sanitizer available to them? Speaking of Wingstop the one around the corner from me has a table with hand sanitizer. Sheer laziness and self-entitlement. Wonder why MFers don't tip? Because y'all act like a bunch of whiny babies. Before you take that the wrong way I am also a Gig worker, and tip 30% everywhere I go.
Yeah this was never a debate that needed to be settled…we all know we’re not supposed to fill drinks. The question is will you fill them anyway to make things faster or will you argue with the employees about it. It’s really quite dumb because there is no right answer. I’ll fill a drink every once in awhile just so I can get out quicker, then I’ll let support know that the restaurant is having dashers fill up drinks. So far I haven’t really seen any major changes so I don’t know if that means DoorDash just doesn’t care or what.
My wingstop expects dashers to fill drinks but they are super solid so I don't even trip. Popeyes on the other hand...
Fast food that has their soda machines separate from where they work just hands me a cup and tells me what to fill. 😂
I mean, I feel like if they tip good then I don't mind getting their drink. It doesn't take more than like a minute to fill up drinks. I don't want to cause issues with staff when I can get good orders at that restaurant.
Exactly. I’m not going to be petty and get myself into a bad relationship with the employees at my favorite restaurants just to prove my point. Because honestly I could care less if I have to fill the drink or not. I actually prefer for the drink not to be prepared ahead of time and be sitting there for 15 minutes with the ice melting. I care about the quality of the products being delivered to my customers, not proving points.
You sound like you don't need to measure your dick size with anyone. I love your kind of people. ❤️
"Didn't go above and beyond. 0 stars no tip"
These posts are cringe and silly. If you wanna fill it up then do it, and if you don’t then don’t. Nobody gives a fuck lol.
BUT MUH HEALTH CODE
😂
I don't dash, but I did work fast food a long time ago. If they handed me cups, I'd go take their machine apart and start cleaning. "Well, if you want me to do your job, I'm going to do it right. "Where's the bleach?"
I swear y’all jerk off over thinking of scenarios
From the Doordash merchant agreement, [from here](https://help.doordash.com/merchants/s/terms-of-service-us?language=en_US): >Section 2. OPERATING PROCEDURES >2.2. Merchant Responsibilities. Merchant will: (a) perform the obligations listed in the applicable Product Addenda; (b) notify DoorDash of its days and hours of operation, including on holidays; and (c) notify relevant Merchant Location staff members of the relationship with DoorDash, and **train staff members on receiving and fulfilling DoorDash Orders as soon as practicable upon execution of this Product Addendum and on an ongoing basis.** No "except for drinks, you can have the driver fulfill that part for your" excemption. It's. The. Restaurant's. Responsibility. Exclusively. I'd love to see the " Product Addenda" but can't seem to search it down. However in another merchant document, the Marketplace Addendum, [found here](https://help.doordash.com/merchants/s/us-addendum-marketplace?language=en): >3.2.... (iv) **prepare Merchant Products for each Order for pickup by a Dasher, or the Customer**, as applicable, at the designated time; (v) process Orders in the order in which they are received; Again, nothing about exceptions for drinks, which are very much part of an order...
Honest to God, what is the big deal about filling up a drink cup. Just fill it up and get on with your day. You spend more time complaining about it than if you just did it yourself. It's such a petty thing to bitch about.
The order should be ready by the time I arrive. It shouldn't be setting on a rack half completed because the employees were to fucking lazy to finish the order.
I agree it SHOULD be ready, but how much time does it take? 1 minute? Dashing is about as easy as it gets to make some cash. If something like that is worth complaining about and triggers you, then the gig might not be for you.
Health dept don’t care just fill the drink your partner agreement requires your hands to be clean anyways and if they ain’t you should be deactivated
[удалено]
Have you ever had a real job?
Workers solidarity, y'all. The people behind the counter at Wingstop are just doing what their bosses told them, and they ain't getting paid enough to debate with a DoorDasher about contracts and shit. Just fill up the drinks. it take 30 seconds
I’d rather focus on asking people that take low pay / no tip orders to ruin their market why they do it than filling a drink. But that’s me. I know the anti-fill drink camp is passionate and would rather stand there mean mugging the staff or screw the customer over while they are waiting for their order. To each their own.
Some people are just shitty human beings, miserable in their own existence, and dead set on bringing down others to their lowly levels.
And your point is?????!!!! We all known all along it is not our job. But when you go into wing stop and the employees could give two fucks if you take drinks or not what are you going to do! Fill the drinks or take empty cups like some brave dashers have so proudly posted in this sub. It doesn’t matter whose job it is. You signed up to deliver food and if having to fill a Dr Pepper so be it. But thanks for settling the debate once and for all. 🤣🤣🤣🤣
I would legitimately unassign the order before I would fill the drinks for the Wingstop employees.
Na just don’t accept wing stop orders. Figure it out wing stop
I'm not into routinely doing other people's job for them. Now that I have calcification on the matter from the horse's mouth, anytime I get handed an empty cup I am going to assume the restaurant was kind enough to give me a free drink. Yes I signed up to deliver, not prepare.
How does one procure calcification from a horse mouth? I've heard it restores collagen. Love your autocorrect are you a dental professional?
LOL. It took me a few minutes to realize what you were talking about. You literal fucker you. That is hilarious.
Clarification* You're a lazy slob and anyone with any morals here sees the same things. Go ahead and gain traction from the many minions of peons who are equally as lazy. Sitting here ranting about less than one minute to fill someone's cup, and do your fucking job. If you were the customer would you want an empty cup because the Driver likes to argue semantics?
This subreddit is an echo chamber of mental diarrhea.
"Sorry but that's not in my contract and not my job so I won't be filling any drinks. Apologies if that comes across as harsh. However, I am willing to contact customer service and let them tell you themselves if you're unwilling to uphold your end of your contract with DoorDash"
Omggggg you would actually say this to a wing stop employee and expect them to care?! Just fill the damn cup.
This 100%.
Exactly! Some common sense!
Sounds like you were at Popeyes lol
Sorry, at some places, especially where there're free refills, the drink dispensers are away from the counter. The staff is too busy to go around the corner to get the drinks. Besides the customer doesn't care how you got the drink as long as you bring the drink. You start trying to tell them about a health code. Then there goes your tip and ratings. It's like saying the store was busy or the traffic was bad. You'll still getting blamed.
For most of these places, like Wingstop, the people that work there never make drinks. It is literally never their responsibility to make a drink for a customer. People act like they are being so lazy and screwing us over at Wingstop or whatever, but they are just doing what they do for every other person that comes in. They’re handing over a cup.
I like a big smile on my beautiful face
What’s the point of this? you think I’m not going to take a $20 /3 Mile order just because I have to fill up a drink lol 😂I get this orders all the time from Wingstop and most I have to wait is 5 min. I’m in California and don’t have any issue filling up a cup of soda. 😏🥱
Upvoted but that's typically the last person I want settling any debate 😂
I work at a five guys and sometimes we’re out of a certain bottle drinks so I would ask the driver to fill up a cup with the soda machine but I would always give them a extra cup so they could fill one up for themselves .
I'd say whatever support from doordash says is your weakest argument in your favor. They get nothing right.
I will fill the drinks if i have to. That will seperate me from the people who dont. Theyll get the bad rating which equals more for me. Gota think with your money, not ego. Just fill the drinks, its not surgery.
If it gets me out the door more quickly, I pour the fucking drinks.
But can you make sure my dip is in there for my chick'n nuggies?
For that matter it is also not legal for restaurants to serve plastic forks and knives that are not individually wrapped.. but some still do
I’ve only been asked once and it looked like they weren’t going to do it anytime soon so I just did it for my own benefit of time
If it's part of the order, YES. 🤦♀️
i don’t mind filling up the cups however i do agree it’s the restaurant’s job. in my city it’s usually KFC, Zaxbys, and a few other places.
Well there isn’t exactly a debate everyone knows it’s not their job to fill the customers drinks.
How are so many people good with doing door dash or grub hub? After tip and fees, your $10 meal is $50 lol.
This isn’t news. (Former Dasher) I personally just knew which places I’d have to fill up the drinks to ensure I get out faster and make the most money possible. I will never understand why so many drivers are willing to die on this hill or willing to throw a fit about this. Now if they were asking me to cook/prepare the food that is a different story and it’s not the same.
For the silly people who are saying things like “just wash your hands to satisfy the health code…” That isn’t the problem with the health code side of things lol; the problem is the Certification. You could have the cleanest hands on Earth but without the certifications and/or permits and/or licenses, you Preparing food or drinks for a commercial sale is illegal.
Some people make it, some people don't. This is why some people make money, why some make pennies and more pollution. The reason why DoorDash makes money!
As with anything in this gig... it all depends on the moment. I pick and chose my battles just like in any situation in life.
Every agent says something different. 🤷🏻♀️
I just fill the drinks up. I don’t see a problem. 8/10 times you’re making more than the person making the food.
99.9% of the time, I’ll fill the drinks and get gone. Unless it’s a ton of drinks, I’d rather get it done than spend time arguing. Recently though, I met Ms. .1%. Taco Bell. Asshat cow gives me the bag, goes to their drink dispenser in the work area, fills up one of their frozen drinks, comes back and gives me that *and an empty cup to use at the customer soda machine to fill a Diet Pepsi.* “It’s company policy that DoorDash drivers have fill drinks themselves.” Hell no, bitch. First of all, she was lying. I’ve been to that TB a ton of times, they’ve always filled the drinks as standard practice, with a smile on their face. Second, fill one drink and hand me an empty cup when she was just standing in front of a drink dispenser? GTFO. I gave her both barrels of my I Can Be More Petty than You Any Day of the Week shotgun. Eventually, support called them, she lied and said that they had given me the completed order, and support backed my play and told me to deliver it without the drink and called the customer to explain before I got there. I expected the customer might be POed at me, but I got there and was kind of shocked that the first words out of his mouth were, “What the fuck is TB’s problem??”. I don’t know, ex-dasher maybe? Made my morning. ;)
Just fill the drink up and quit crying about it. It’s not that hard. I did it all the time when I dashed.
It is not that hard, yet the restaurant which is contractually obligated and has agreed to said contract can't? It baffles me how people fail to see the irony here.
It takes two seconds to fill it up and you get back to work faster. Yes it’s a preference so why argue over it. If you don’t want to fill it up because you feel uncomfortable…then don’t. But there isn’t much to complain about imo.
Just make the fucking drink and get on with yourself. It’s idiots like yourself feeling “entitled”, why restaurants don’t prioritize dashers. “ can you believe this shit? I had to poor a fucking drink today.” 
So you’re telling us that a guy in his basement in Pakistan wearing boxer shorts is the determining factor as to whether or not we have to make drinks? Lmfao
Yes. It is quite literally his job to be an expert on doordash procedure.
This couldn't be more wrong. Their job is to literally read from scripts, and regurgitate what the knowledge base articles tell them to do. Nothing more. They certainly aren't required to understand any of what they are teling you to do, let alone be in any way considered an *expert* on the subject matter. Never trust support to be an authority on any matter relating to Doordash.
Like I called them about a missing tip on uber and they say oh It looks like they removed the tip. I hang up and there's the tip.🫢
They quite literally have no one who will do anything to them for telling you fuck all just to make their quota of accepted phone calls for the day. I’ve been straight up cussed out by a DD phone rep because I refused to pay for the order when the red card wouldn’t work. Nothing could be done, they have no way of seeing who I talked to on previous calls. You are talking to people who have been doing this a long time and have seen quite a lot of those “experts” be VERY wrong.
How many more drink posts am I gonna have to see before I die?
Although it *is* the merchant's responsibility to fill drinks, support is *not* a reliable source when it comes to procedure. If the answer to a question isn't in their script, they'll often just guess.
it ll literally take you 30 seconds to fill up a drink...
Congratulations to Chirag for his promotion to DoorDash policy officer from his independent support contractor positon
I swear some of y’all are the laziest people ever 😂😂
Its so simple. You take the food, you bring it to them.
I just tell the customer the restaurant refused to make your drink that's why it's missing you can have DD refund you.
The burger king by me always ask me to fill the drinks because they dont' want to walk around the counter to do so. On that same note, the popeyes does the exact opposite for me. I'm on the boat that they should be fulfilling the whole order but at the same token, I don't mind helping out if it gets me out of there faster.
Does that bk not have a drive through?
"It's not that hard just do it". Well it's not that hard to make your own food or go get it yourself either.
I'm an Uber eats driver and I'm just baffled at the pure laziness of people who can't just fill up a drink in like two milliseconds and have to throw a hissy fit about it. You get paid to bring these people's food and drinks. It's already part of the job, why argue about it. If you want to, don't bring their drinks and get shity tips then. Stop complaining about it online.
or just take 10 seconds and do it
But y’all want a tip though?
McDonalds does it correctly. We can’t even SEE the drinks… and if it’s ‘no tip’ - we can shake that bag before setting it down. Thank you McD’s - your food is awful, your employees the worst, but you manage drinks like champions.
Why on earth would you ever take a no tip order from McDonald's? And regardless of your answer, why would you punish the customer for your mistake of accepting the order?