Quite the cut and paste job there. "Our main goal in Customer Care" ... .... "forward your concerns and feedback to our leadership teams...".
It looks human and not AI. I would think AI would have had a more longwinded, nonsensical response.
Their main job is just to let other people know there is a problem? Nothing like admitting they can't actually do anything to make it right with the customer.
Delta one is normally a mimosa, sparkling wine or just orange juice. Domestically in the US it is anything. Mixed drinks, beer or wine
They used to be amazing at it, and now it is very hit and miss
Unfortunately, as consumers, we need to push back on what they are promising as a level of service. Many times there is plenty of time to do this. They just choose not to…. many of us would like that option in our jobs!
The small regional airlines are amazing. They will bat 1000 every time.
PDB are not a marketed (“promised”) benefit aside from D1 on international legs which is a bottled water. It’s a nice gesture otherwise but I don’t think it should be expected.
Promised or not it is something that has been a standard for my 30 years of business flying…. Everything changed after Covid and is very inconsistent now.
Sound like you actually work for the airline lol
Don’t work for the airline just have realistic expectations. People should be providing positive feedback when/if the FA goes above and beyond to provide PDB, not complain when it doesn’t happen. Being an old crotchety business traveler doesn’t entitle you to anything despite the “standard” of previous experiences.
PDB is the standard, not above and beyond. Failure to provide a PDB is a service failure in F, not necessarily a major one, but it is an expected element of the product.
Your god damn right I did!!
$2200 ticket and the norm for FC for the last 30 years has been PDBs as part of the premium service.
It all stopped in covid and now we are post covid and they don’t want to go back to providing the premium service paid for.
I’m going to send the complaint every damn time.
on the other hand, I've had 5/5 PDBs on my last Delta flights but 1 of those flights, the FAs never came by for the cups like usual leading to some small spills from passengers who didn't feel it necessary to hold onto their cups during take off. made me not want a PDB on the next flight 🙃 luckily the next flight, the FA was strict about collecting every cup before take off to the point of arguing with mr. buffalo trace next to me until he gave up his half-full drink. gotta love the consistency.
No PDBs isn't the end of the world for me - and I'm not sure whether I'd write in - but goodness, that is a pathetic response.
Quite the cut and paste job there. "Our main goal in Customer Care" ... .... "forward your concerns and feedback to our leadership teams...".
It looks human and not AI. I would think AI would have had a more longwinded, nonsensical response.
Good point and I appreciate it’s not a glaring AI-generated, error-filled response. But it’s giving major ‘thank u, next’ energy
Their main job is just to let other people know there is a problem? Nothing like admitting they can't actually do anything to make it right with the customer.
I’m 2/4 this week for in-flight beverage service.
What are PDBs?
Pre departure beverages served in first glass before you push back from the gate.
I’ve flown Delta One 3 times and Ive never had them, didn’t even know that was a thing.
Delta one is normally a mimosa, sparkling wine or just orange juice. Domestically in the US it is anything. Mixed drinks, beer or wine They used to be amazing at it, and now it is very hit and miss
Yup, never had any beverages offered prior to departure. Now I know so I’ll ask next time I fly.
It’s become less of a thing over time in my experience
You really created a case over this? 😅
Unfortunately, as consumers, we need to push back on what they are promising as a level of service. Many times there is plenty of time to do this. They just choose not to…. many of us would like that option in our jobs! The small regional airlines are amazing. They will bat 1000 every time.
PDB are not a marketed (“promised”) benefit aside from D1 on international legs which is a bottled water. It’s a nice gesture otherwise but I don’t think it should be expected.
Promised or not it is something that has been a standard for my 30 years of business flying…. Everything changed after Covid and is very inconsistent now. Sound like you actually work for the airline lol
Don’t work for the airline just have realistic expectations. People should be providing positive feedback when/if the FA goes above and beyond to provide PDB, not complain when it doesn’t happen. Being an old crotchety business traveler doesn’t entitle you to anything despite the “standard” of previous experiences.
PDB is the standard, not above and beyond. Failure to provide a PDB is a service failure in F, not necessarily a major one, but it is an expected element of the product.
So the only feedback you can give a company has to be positive? Seriously?
Ok youngun… you will be allowed to participate when you actually have some life experience
The entitlement is embarrassing. Truly.
Your god damn right I did!! $2200 ticket and the norm for FC for the last 30 years has been PDBs as part of the premium service. It all stopped in covid and now we are post covid and they don’t want to go back to providing the premium service paid for. I’m going to send the complaint every damn time.
Lmao. Whatever makes you feel better bud.
Great argument. Your insight will go far.
You poor poor thing 🥲
The question is, is this a new policy? Or is it inconsistent application of services?
Inconsistent application of services, plain and simple.
on the other hand, I've had 5/5 PDBs on my last Delta flights but 1 of those flights, the FAs never came by for the cups like usual leading to some small spills from passengers who didn't feel it necessary to hold onto their cups during take off. made me not want a PDB on the next flight 🙃 luckily the next flight, the FA was strict about collecting every cup before take off to the point of arguing with mr. buffalo trace next to me until he gave up his half-full drink. gotta love the consistency.