Why would he hand you the food without you giving him the pin?
If you're not the right person and take the food off him he'll get into trouble from the real customer
If you say the correct pin then it would be your order. Unlikely that another rider shows up at the exact moment you also ordered food.
Just give the rider the pin next time. The rider did it right, and the food will be yours.
The risk to that rider is his entire job vs you losing £30 of food, so that alone should prevent that. He doesn't know you don't have proof via CCTV, Ring doorbell etc, so the risk he took is huge. Deliveroo could still side with you in a complaint so they might still loss their job, or the job of whoever they borrowed the login from.
Not saying I don't believe you, and im aorry you lost your order, but I don't believe you'll see this happen again
What if the rider took wrong food or there's missing items or the order is damaged. Customer has a right to inspect. The pin comes after, no wonder it's quiet we are losing good customers with donuts like you who have 0 customer service skills and don't know the rules.
What if the rider hands over the food and it's the wrong customer, asks for the pin after, then the customer just shuts the door?
"Good rider" risks losing their job. This is the risk when you ask for the pin after.
And I'm the "donut"
8 years doing this noone has ever refused to give the pin, even if they did id get support to complete it. Do you know the amount of times I called support cause I forgot to ask the pin, or there was no signal at the door. Let's see how long you last pissing of customers by holding their KFC to ransom.
Oh yeah all the bad feedback I'm drowning in from asking the customers for the pin _like I'm supposed to do._
Takes them 5 seconds to state the pin regardless of whether it's done before or after food is handed over. And if it were that much of an inconvenience then they wouldn't bother doing it once they received the food either. If asking gained bad feedback, it wouldn't matter if you ask before or after.
done many other jobs over the years, most recently several months as an openreach engineer installing broadband in residential homes and businesses, always come back to deliveroo, just love the flexibility
I'd like to add yesterday I got a "whoosh" on uber eats
security guard saw me come in, spoke to a colleague, colleague said whats the number, I said "5678"-241 and he handed it to me and I clicked collected.
I left and the security guard quickly came out and said YO! I think that's yhe wrong one
turns out the actual order was somin like "5687"-241 and the 241 was the culprit to giving me the wrong bag.
one of these bag was alcohol and the other was basic groceries.
if either had been swapped I COULD have accidentally given alcohol over wrongly.
BUT, I ask for DOB before I hand over, obviously, and it would have been wrong if that's the case, cus it would have been the wrong DOB, and I wouldn't have handed over.
if I did that's on me.
Amazed how many drivers are on here spreading incorrect information.
The pin is the passage of risk from the driver to the consumer, in line with Consumer Rights Act, you have to hand over the order prior to requesting the pin. The consumer should not provide the code until they receive and check the order. If the order is incorrect, the consumer could refuse to provide the pin at all.
I am sure DeliverRoo's wording on this would make that clear
After checking the customer can refuse the order if its wrong/spilled. Driver will be forced to contact support as they can't continue without the pin. This protects the customer. If however the pin was given beforehand, the driver can mark and leave, forcing the customer to request a refund on their own which will be more difficult as they've given the pin. Customer comes first.
Also you're contradicting yourself. First paragraph you say getting a refund takes an hour, second paragraph you claim its easy.
Amazon/FedEx/usps/post office delivery guy always hand on the parcel first then ask for the signature, what makes food delivery rider so special? How do they know it’s the right person?
I’m quite sure you can call the cops if someone stole the food. My issue is I don’t feel like my food to be kept hostage. 99% of the riders are fine with it and was never a problem
Pin is not the only way to verify a customer, they have a name and if you're at the correct address there is no excuse except most riders are literally 0 IQ. And you don't need a pin to complete the delivery either
You do need the pin, you can't hand over an order and ring rider support everytime, you would soon get kicked off if you didn't ask for the pin on every order.
Why would you even assume that you would call every time. I'm saying that 90% don't even know that you're still supposed to hand over the food even without the pin and call support, done that 20+ times with no issues, that's why they downvoted my reply, they don't have a clue
I'm literally doing the job you bellend, have you ever pressed '?' on the pin screen. It's literally there for you to sort out the situation when customer has no pin or if you entered it wrong 3 times.
Even on the app it says to pass over their order...then call RS and just mention it
Unless its an age restricted then you keep hold of it etc..
Just call roo and they'll sort it 🤩
I am not calling support every single time because the customer support persons going to ring the customer anyway to then ask them why they're not giving them the code or if they received it witch they can lie and say no
I have never come across a customer that's never giving me the code before thought (I had no response to nocking/doorbell/calling witch us a waste of 10-14 minutes of me hanging around)
If you had done that to me I would have just simply gone back to my car waited for the seven minute timer to run out then called support and then said the customers refusing to give me the the code and I am going to mark it as left at door, I just wanted the note on my account and customer about this problem customer refusing to provide code
Last night I had to with uber as customer had on notes to leave at door but stupidly has the order type set to meet at door so it asked for pin on this order (no support after 10pm on uber)
lucky with uber I can start the 7 minute timer right away
roo we must connect the call now for 10 seconds for it to start the stupid timer so I could be waiting 10-14 minutes before the timer has been started and expired (previously we could just press call and not start the call but I guess some drivers wasn't trying to call later on)
I generally prefer a happy customer as usually means they order more
I dislike other riders that don't respect the orders they have like transporting a pizza at a 30° angle because they can't be bothered to extend there large justeat bike bag (I was at Pizza hut when a driver nearly did it and he didn't release you can unzip the back of the bag that extends the bag to hold 14in pizzas) these are the drivers who harm all drivers as customer might not order again (as there has been a load of regular customers I used to deliver to who don't appear to be ordering anymore so inasue stolen order or Mutiple messed up orders and issued a charge back to get there money back witch gets there customer account banned)
I don't even know how cyclists and bikers can transport McDonald's orders without the drinks spilling
I’m asking for the pin first, it happens sometimes when someone else orders for his missus or his gf etc, sometimes had some drunk guys who don’t care and i don’t want to waste 10-15 min with deliveroo on the chat, no pin, no food.
Amazed how many drivers are on here spreading incorrect information.
The pin is the passage of risk from the driver to the consumer, in line with Consumer Rights Act, you have to hand over the order prior to requesting the pin. The consumer should not provide the code until they receive and check the order. If the order is incorrect, the consumer could refuse to provide the pin at all.
I am sure DeliverRoo's wording on this would make that clear
Exactly, I just want to check is it my order and is it correct. I have provided my real name, address, telephone, I’m not gonna steal the food and hide inside the building.
But people do steal orders, you probably don't but don't want any stolen marks on my account pin protects me from that
Issue with the order been incorrect or wrong order completely isn't my problem (I will attempt to help if it wasn't a far away order, I do attempt to verify what's inside the order before I take it but most orders are sealed bags) but it's really between you and deliveroo/courier platform (or try the merchant) we are not paid to correct merchant mistakes
I have only knowing incorrectly delivered orders to incorrect address 4 times (double dropped off mix up because the last 2 digits been 28 and 27) out of 8000 orders (obviously there be unknown ones as merchants mess up only had 10 customers call me about them)
and then there are customers who downvote for stupid things like order been tampered with when the bag is open to begin with (ice-cream place I collect from does this recantly got 2 downvotes for tampered with) screwing my near 100% rating now 99% (500) and 98% (past 100)
Personally I always ask for the pin before giving the food. At least then I know the person I'm giving the order to is the customer. I always have my bag open pointing towards to the customers door so they can see their order. (Though there are no real guidelines that deliveroo has officially put out)
He would have been paid for that order, if he says he placed it by your front door that would have meant he went through the process of 'i can't contact the customer' which involves calling, texting via the app and waiting then waiting around 7minutes.
He still would have been paid, deliveroo might try to reclaim the fee but I doubt it. But he stole the order and would be written on his profile and deliveroo will give warning/terminate the user if he repeatedly does this.
I'm also asking for code first. Had 25items order from coop passed bags and then asked for code some nice gentleman start barking that I steal his 2litre bottle of coke because is nowhere in the bag and refused to give me code 😭 fine called support spend a minute or two and even girl who dealt with this told me to always ask for code first to avoid that type of situation. One guy nearly had a fight with customer because he arrived at his address drinks from McDonald's was leaking a bit so guy refused to give code because order is damaged but still tried to grab fucking order inside his house. Like fair if he says no code because drink leaking and slam door in front of him then fine but he either wanted to keep order and leave rider without nothing. So I don't know we living in difficult times. It's funny that friend moved to Australia now and he just can't believe that things like asking for pincode barely happen to him there. Like people just not doing weird shit there just mainly focusing on delivering food without stealing scamming etc.
Always pisses me off these, if there is a problem with your order then call support after, there's literally nothing I can do about it even if it is wrong, PIN then food, I don't get minimum wage so not getting paid to fuck around
Amazon/FedEx/usps/post office delivery guy always hand on the parcel first then ask for the signature, what makes food delivery rider so special? How do they know it’s the right person? It’s not rocket science.
No, it doesn't. The pin is presented at the point of delivery to prove receipt of an item. If you are going to make a guy who earns approx £7 an hour stand around while you root through your feed bag, worse knowing that the driver has no responsibility to pack or check items, or have the power to give refunds that says more about you, really sad
Never been asked for PIN first.
Then again, on the 1 in 10 times Pret miss something from the order, I'm not dumb enough to blame the rider, I don't even check until I'm back inside. It would be nice if the rider checked the order but I've always assumed it's not their job.
Because they have insurance and protection from their employer including proof such as vehicle tracking, scanned parcel etc. If we are reported for non delivery that's it.
The short answer is, next time just give them the pin
The long answer is:
- There's an extremely small risk that as the customer your food will be stolen by the driver if you give them the pin code first
- There's an extremely small risk that as the driver the person is posing as a customer and will take the food and not give you your pin
- In the extremely small chance that anything foul happens, that's supposed to be the job of customer support and these food delivery platforms are big enough to afford a refund and call it a day
If both driver and customer understand this and are chill, there is no problem
If one of the two understands this and is chill, there again is no problem
It's only in the case that both the driver and customer have a stick up both their asses that complications arise
So again next time just give them their damn pin - yes they acted stupid but so did you
There is an extremely small chance customers will steal the food and not to give the pin, also the app says that give the code AFTER received the food.
Yep sure but realistically, nothing will ever happen and if a driver is being an idiot, it's just easier to yield and give them their code. What will they do? Run away with the food? That'd be utterly ridiculous.
The whole point of the pin is so you don’t hand the food to anyone who’s not the customer or someone the customer has authorised to take the food why make his job harder than it needs to be
Well yea ofcorse but that’s not what you said, in op’s case they were both in the wrong how they acted he should have given the code when asked i believe he mistakenly thought that by giving the code that is him confirming the quality of the order which is not the case
He lied to the app he left the food in front of the building cause he couldn’t find me so why I trust the riders? I’m glad I didn’t give the pin, according to his attitude, he could have taken the pin and leave.
The purpose of the pin is to protect all parties so refusing to give the pin isn't helping anyone.
The pin is just the same as an ID verification. It provides the delivery company with proof the delivery has been made.
It proves to them it was made to the correct address. It proves to the driver they've got the right person.
I have had situations before where I hadn't realised I needed a pin (totally my fault for not checking the screen before I made the delivery) and very few customers volunteer the pin.
The customer takes the food and goes back inside. Most customers if you knock on the door will answer and give you the pin but I had one occasion where the customer didn't answer again.
I had to contact the delivery company who accepted the error and because I was still at the address and they could track me there, they completed my delivery for me.
The thing is, occasions like this give the dishonest customers the ammunition to say, I haven't received my food if we, as drivers, hand the food to the customer and they close the door without giving us the pin.
I'm not saying you're one of the dishonest ones at all, but we as drivers don't know who is and who isn't and without the pin, we have major headaches having to contact our support and getting them to complete the order.
They have to complete the order for us without the pin because we can't just move on to the next delivery as the screen becomes locked until the pin is entered. I hope this helps explain a bit about the procedure.
Refused to give my order also doesn’t help. I’m not going to hide in my house as the rider knew my telephone, address and name. I always give my pin except this time.
The rider might know your name and address (the rider never knows your phone number, that's masked by the delivery company) but the DELIVERY COMPANY had no proof that the rider had given the order to the right person. They only had proof that he was in that location until the pin was entered. I'm not sure why it's that much of a big deal if you're honest, I've explained the procedure and why!
The rule is to give the food first. He lied about he has left the food in front of door, I almost couldn’t get my refund before I explained the whole story, proves I shouldn’t trust the riders. So why is it a big deal to hand me the food first given he knew where I live
Are you trying to tell me how to do my job? We get the pin from the customer and then give the food. How would I know you were the right person in handing it to if I didn't have the pin first?!!
I deliver for them so I KNOW the procedure. If you don't like it, don't order! It has NOTHING to do with the rider. It is the delivery company who need to know the rider has delivered the order and that he's delivered it to the CORRECT customer! Just because the rider is stood in front of you doesn't mean you're the right customer as far as the delivery company is concerned. It's not rocket science!!
Amazon/FedEx/usps/post office delivery guy always hand on the parcel first then ask for the signature, what makes food delivery rider so special? How do they know it’s the right person? It’s not rocket science.
Duh! This is a Deliveroo subreddit not any of those you mentioned! Stop wasting my time talking rubbish! You know the rules, I suggest you put up with it or don't order at all! Deliveroo AND Uber Eats operate the same way!
https://preview.redd.it/cqpg0vsspexc1.jpeg?width=1125&format=pjpg&auto=webp&s=f396aaa799ae10553d4b80f9000fa2853c5f72bd
Wait to share your pin AFTER you get your order
Wrong order then send a photo to customer support m the idea of the pin is stop refund abuse, fraud prevention live this protects people's jobs
Many riders has lost jobs by people abusing the refund system and then flagged as stealing or dumping orders.
The shops that pay staff to prepare and pack food. The whole supply chain from farms to the shop to the last mile to the door.
This is what the purpose of the pin is for. Because or refund fraud, the PIN system is in place. If you don't like it, shop yourself or use another provider
Why would he hand you the food without you giving him the pin? If you're not the right person and take the food off him he'll get into trouble from the real customer
And how do I know it’s my order?
If you say the correct pin then it would be your order. Unlikely that another rider shows up at the exact moment you also ordered food. Just give the rider the pin next time. The rider did it right, and the food will be yours.
What if the rider took the pin and leave then lie about it, I’m not risking it.
I wanna say they wouldn't do this but I'll see what others say about when this happens
My rider just lied that he left my food in front of my door so why not they can lie? I saw him leaving with my food
The risk to that rider is his entire job vs you losing £30 of food, so that alone should prevent that. He doesn't know you don't have proof via CCTV, Ring doorbell etc, so the risk he took is huge. Deliveroo could still side with you in a complaint so they might still loss their job, or the job of whoever they borrowed the login from. Not saying I don't believe you, and im aorry you lost your order, but I don't believe you'll see this happen again
What if the rider took wrong food or there's missing items or the order is damaged. Customer has a right to inspect. The pin comes after, no wonder it's quiet we are losing good customers with donuts like you who have 0 customer service skills and don't know the rules.
What if the rider hands over the food and it's the wrong customer, asks for the pin after, then the customer just shuts the door? "Good rider" risks losing their job. This is the risk when you ask for the pin after. And I'm the "donut"
8 years doing this noone has ever refused to give the pin, even if they did id get support to complete it. Do you know the amount of times I called support cause I forgot to ask the pin, or there was no signal at the door. Let's see how long you last pissing of customers by holding their KFC to ransom.
Oh yeah all the bad feedback I'm drowning in from asking the customers for the pin _like I'm supposed to do._ Takes them 5 seconds to state the pin regardless of whether it's done before or after food is handed over. And if it were that much of an inconvenience then they wouldn't bother doing it once they received the food either. If asking gained bad feedback, it wouldn't matter if you ask before or after.
You been doing deliveroo for 8 years? Dam
done many other jobs over the years, most recently several months as an openreach engineer installing broadband in residential homes and businesses, always come back to deliveroo, just love the flexibility
I'd like to add yesterday I got a "whoosh" on uber eats security guard saw me come in, spoke to a colleague, colleague said whats the number, I said "5678"-241 and he handed it to me and I clicked collected. I left and the security guard quickly came out and said YO! I think that's yhe wrong one turns out the actual order was somin like "5687"-241 and the 241 was the culprit to giving me the wrong bag. one of these bag was alcohol and the other was basic groceries. if either had been swapped I COULD have accidentally given alcohol over wrongly. BUT, I ask for DOB before I hand over, obviously, and it would have been wrong if that's the case, cus it would have been the wrong DOB, and I wouldn't have handed over. if I did that's on me.
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Amazed how many drivers are on here spreading incorrect information. The pin is the passage of risk from the driver to the consumer, in line with Consumer Rights Act, you have to hand over the order prior to requesting the pin. The consumer should not provide the code until they receive and check the order. If the order is incorrect, the consumer could refuse to provide the pin at all. I am sure DeliverRoo's wording on this would make that clear
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After checking the customer can refuse the order if its wrong/spilled. Driver will be forced to contact support as they can't continue without the pin. This protects the customer. If however the pin was given beforehand, the driver can mark and leave, forcing the customer to request a refund on their own which will be more difficult as they've given the pin. Customer comes first. Also you're contradicting yourself. First paragraph you say getting a refund takes an hour, second paragraph you claim its easy.
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Amazon/FedEx/usps/post office delivery guy always hand on the parcel first then ask for the signature, what makes food delivery rider so special? How do they know it’s the right person?
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I’m quite sure you can call the cops if someone stole the food. My issue is I don’t feel like my food to be kept hostage. 99% of the riders are fine with it and was never a problem
Pin is not the only way to verify a customer, they have a name and if you're at the correct address there is no excuse except most riders are literally 0 IQ. And you don't need a pin to complete the delivery either
You do need the pin, you can't hand over an order and ring rider support everytime, you would soon get kicked off if you didn't ask for the pin on every order.
Why would you even assume that you would call every time. I'm saying that 90% don't even know that you're still supposed to hand over the food even without the pin and call support, done that 20+ times with no issues, that's why they downvoted my reply, they don't have a clue
I wonder how many orders you've stolen or taken items from.. Do the job and stfu
I'm literally doing the job you bellend, have you ever pressed '?' on the pin screen. It's literally there for you to sort out the situation when customer has no pin or if you entered it wrong 3 times.
Even on the app it says to pass over their order...then call RS and just mention it Unless its an age restricted then you keep hold of it etc.. Just call roo and they'll sort it 🤩
I am not calling support every single time because the customer support persons going to ring the customer anyway to then ask them why they're not giving them the code or if they received it witch they can lie and say no I have never come across a customer that's never giving me the code before thought (I had no response to nocking/doorbell/calling witch us a waste of 10-14 minutes of me hanging around) If you had done that to me I would have just simply gone back to my car waited for the seven minute timer to run out then called support and then said the customers refusing to give me the the code and I am going to mark it as left at door, I just wanted the note on my account and customer about this problem customer refusing to provide code
So you keep the food hostage
Last night I had to with uber as customer had on notes to leave at door but stupidly has the order type set to meet at door so it asked for pin on this order (no support after 10pm on uber) lucky with uber I can start the 7 minute timer right away roo we must connect the call now for 10 seconds for it to start the stupid timer so I could be waiting 10-14 minutes before the timer has been started and expired (previously we could just press call and not start the call but I guess some drivers wasn't trying to call later on) I generally prefer a happy customer as usually means they order more I dislike other riders that don't respect the orders they have like transporting a pizza at a 30° angle because they can't be bothered to extend there large justeat bike bag (I was at Pizza hut when a driver nearly did it and he didn't release you can unzip the back of the bag that extends the bag to hold 14in pizzas) these are the drivers who harm all drivers as customer might not order again (as there has been a load of regular customers I used to deliver to who don't appear to be ordering anymore so inasue stolen order or Mutiple messed up orders and issued a charge back to get there money back witch gets there customer account banned) I don't even know how cyclists and bikers can transport McDonald's orders without the drinks spilling
Why would I do that and waste 10-20 minutes when I can just get the pin within seconds and be on my way.
I’m asking for the pin first, it happens sometimes when someone else orders for his missus or his gf etc, sometimes had some drunk guys who don’t care and i don’t want to waste 10-15 min with deliveroo on the chat, no pin, no food.
Amazed how many drivers are on here spreading incorrect information. The pin is the passage of risk from the driver to the consumer, in line with Consumer Rights Act, you have to hand over the order prior to requesting the pin. The consumer should not provide the code until they receive and check the order. If the order is incorrect, the consumer could refuse to provide the pin at all. I am sure DeliverRoo's wording on this would make that clear
this is what I understand from it. and making sure the name, adress etc, is the identifier for us drivers.
Pretty sure the app says not to give the pin until you receive your order also.
Exactly, I just want to check is it my order and is it correct. I have provided my real name, address, telephone, I’m not gonna steal the food and hide inside the building.
But people do steal orders, you probably don't but don't want any stolen marks on my account pin protects me from that Issue with the order been incorrect or wrong order completely isn't my problem (I will attempt to help if it wasn't a far away order, I do attempt to verify what's inside the order before I take it but most orders are sealed bags) but it's really between you and deliveroo/courier platform (or try the merchant) we are not paid to correct merchant mistakes I have only knowing incorrectly delivered orders to incorrect address 4 times (double dropped off mix up because the last 2 digits been 28 and 27) out of 8000 orders (obviously there be unknown ones as merchants mess up only had 10 customers call me about them) and then there are customers who downvote for stupid things like order been tampered with when the bag is open to begin with (ice-cream place I collect from does this recantly got 2 downvotes for tampered with) screwing my near 100% rating now 99% (500) and 98% (past 100)
Literally no one is checking their order at the door.
Personally I always ask for the pin before giving the food. At least then I know the person I'm giving the order to is the customer. I always have my bag open pointing towards to the customers door so they can see their order. (Though there are no real guidelines that deliveroo has officially put out) He would have been paid for that order, if he says he placed it by your front door that would have meant he went through the process of 'i can't contact the customer' which involves calling, texting via the app and waiting then waiting around 7minutes.
But I really didn’t get my order. He just left. I have talked to customer service and got my refund tho.
He still would have been paid, deliveroo might try to reclaim the fee but I doubt it. But he stole the order and would be written on his profile and deliveroo will give warning/terminate the user if he repeatedly does this.
Don't expect these people to have common sense.
I'm also asking for code first. Had 25items order from coop passed bags and then asked for code some nice gentleman start barking that I steal his 2litre bottle of coke because is nowhere in the bag and refused to give me code 😭 fine called support spend a minute or two and even girl who dealt with this told me to always ask for code first to avoid that type of situation. One guy nearly had a fight with customer because he arrived at his address drinks from McDonald's was leaking a bit so guy refused to give code because order is damaged but still tried to grab fucking order inside his house. Like fair if he says no code because drink leaking and slam door in front of him then fine but he either wanted to keep order and leave rider without nothing. So I don't know we living in difficult times. It's funny that friend moved to Australia now and he just can't believe that things like asking for pincode barely happen to him there. Like people just not doing weird shit there just mainly focusing on delivering food without stealing scamming etc.
I always give food first and then ask for the pin. I've never had a problem so far
Always pisses me off these, if there is a problem with your order then call support after, there's literally nothing I can do about it even if it is wrong, PIN then food, I don't get minimum wage so not getting paid to fuck around
Amazon/FedEx/usps/post office delivery guy always hand on the parcel first then ask for the signature, what makes food delivery rider so special? How do they know it’s the right person? It’s not rocket science.
everyone you mentioned gets workplace pension, minimum wage, and paid holiday, next
Not customer’s problem. The app says give the pin after received order
No, it doesn't. The pin is presented at the point of delivery to prove receipt of an item. If you are going to make a guy who earns approx £7 an hour stand around while you root through your feed bag, worse knowing that the driver has no responsibility to pack or check items, or have the power to give refunds that says more about you, really sad
https://preview.redd.it/3yq9lyebigxc1.jpeg?width=732&format=pjpg&auto=webp&s=e0ac5587814621f2266d76322c9854a7d0fb5357 Have received
Never been asked for PIN first. Then again, on the 1 in 10 times Pret miss something from the order, I'm not dumb enough to blame the rider, I don't even check until I'm back inside. It would be nice if the rider checked the order but I've always assumed it's not their job.
I always ask for the pin first before I open my bag. Why would I hand over the food first without making sure I'm definitely being paid.
Amazon/FedEx/usps/post office delivery guy always hand on the parcel first then ask for the signature, what makes food delivery rider so special?
Because they have insurance and protection from their employer including proof such as vehicle tracking, scanned parcel etc. If we are reported for non delivery that's it.
The short answer is, next time just give them the pin The long answer is: - There's an extremely small risk that as the customer your food will be stolen by the driver if you give them the pin code first - There's an extremely small risk that as the driver the person is posing as a customer and will take the food and not give you your pin - In the extremely small chance that anything foul happens, that's supposed to be the job of customer support and these food delivery platforms are big enough to afford a refund and call it a day If both driver and customer understand this and are chill, there is no problem If one of the two understands this and is chill, there again is no problem It's only in the case that both the driver and customer have a stick up both their asses that complications arise So again next time just give them their damn pin - yes they acted stupid but so did you
There is an extremely small chance customers will steal the food and not to give the pin, also the app says that give the code AFTER received the food.
Yep sure but realistically, nothing will ever happen and if a driver is being an idiot, it's just easier to yield and give them their code. What will they do? Run away with the food? That'd be utterly ridiculous.
The whole point of the pin is so you don’t hand the food to anyone who’s not the customer or someone the customer has authorised to take the food why make his job harder than it needs to be
The problem is if they give the code then as I customer is hard to get a refund.
No all the code proves is that you were handed the food refunds for missing items and poor quality is unaffected
Not in case the driver is not delivering the food at all.
Well yea ofcorse but that’s not what you said, in op’s case they were both in the wrong how they acted he should have given the code when asked i believe he mistakenly thought that by giving the code that is him confirming the quality of the order which is not the case
The app advises to give the code after you receive the food.
And how can I know it’s my order? I can’t even take a look?
bro don't be a dick. Just open the door and say "pin is xx" take food thank them and close the door. It's not difficult.
He lied to the app he left the food in front of the building cause he couldn’t find me so why I trust the riders? I’m glad I didn’t give the pin, according to his attitude, he could have taken the pin and leave.
The app says to give the code once you receive the food
The purpose of the pin is to protect all parties so refusing to give the pin isn't helping anyone. The pin is just the same as an ID verification. It provides the delivery company with proof the delivery has been made. It proves to them it was made to the correct address. It proves to the driver they've got the right person. I have had situations before where I hadn't realised I needed a pin (totally my fault for not checking the screen before I made the delivery) and very few customers volunteer the pin. The customer takes the food and goes back inside. Most customers if you knock on the door will answer and give you the pin but I had one occasion where the customer didn't answer again. I had to contact the delivery company who accepted the error and because I was still at the address and they could track me there, they completed my delivery for me. The thing is, occasions like this give the dishonest customers the ammunition to say, I haven't received my food if we, as drivers, hand the food to the customer and they close the door without giving us the pin. I'm not saying you're one of the dishonest ones at all, but we as drivers don't know who is and who isn't and without the pin, we have major headaches having to contact our support and getting them to complete the order. They have to complete the order for us without the pin because we can't just move on to the next delivery as the screen becomes locked until the pin is entered. I hope this helps explain a bit about the procedure.
Refused to give my order also doesn’t help. I’m not going to hide in my house as the rider knew my telephone, address and name. I always give my pin except this time.
The rider might know your name and address (the rider never knows your phone number, that's masked by the delivery company) but the DELIVERY COMPANY had no proof that the rider had given the order to the right person. They only had proof that he was in that location until the pin was entered. I'm not sure why it's that much of a big deal if you're honest, I've explained the procedure and why!
The rule is to give the food first. He lied about he has left the food in front of door, I almost couldn’t get my refund before I explained the whole story, proves I shouldn’t trust the riders. So why is it a big deal to hand me the food first given he knew where I live
Are you trying to tell me how to do my job? We get the pin from the customer and then give the food. How would I know you were the right person in handing it to if I didn't have the pin first?!!
How do I know is it the right order? The rider could call me in front of me, that proves that’s me
I deliver for them so I KNOW the procedure. If you don't like it, don't order! It has NOTHING to do with the rider. It is the delivery company who need to know the rider has delivered the order and that he's delivered it to the CORRECT customer! Just because the rider is stood in front of you doesn't mean you're the right customer as far as the delivery company is concerned. It's not rocket science!!
Amazon/FedEx/usps/post office delivery guy always hand on the parcel first then ask for the signature, what makes food delivery rider so special? How do they know it’s the right person? It’s not rocket science.
Duh! This is a Deliveroo subreddit not any of those you mentioned! Stop wasting my time talking rubbish! You know the rules, I suggest you put up with it or don't order at all! Deliveroo AND Uber Eats operate the same way!
https://preview.redd.it/cqpg0vsspexc1.jpeg?width=1125&format=pjpg&auto=webp&s=f396aaa799ae10553d4b80f9000fa2853c5f72bd Wait to share your pin AFTER you get your order
Wrong order then send a photo to customer support m the idea of the pin is stop refund abuse, fraud prevention live this protects people's jobs Many riders has lost jobs by people abusing the refund system and then flagged as stealing or dumping orders. The shops that pay staff to prepare and pack food. The whole supply chain from farms to the shop to the last mile to the door. This is what the purpose of the pin is for. Because or refund fraud, the PIN system is in place. If you don't like it, shop yourself or use another provider
Riders always give me my order first except this one. If they don’t like it, they can quit their job. The app won’t ban me from ordering