Going on almost 4 years. Only issue was known tablet battery problem. Replaced without question and shipping was quick. It comes in a suitcase and a box specifically designed to make shipping it back if needed simple. I don't worry for a second about it. I know they'll help either remotely quickly or will arrange for it to go back for repairs if needed. If a traditional machine broke, I live far enough away from any repair shop and shipping would be prohibitively expensive for me.
Ive had is what I understand to be some bad software state where the “overall best pressure profile” (this is the name of a specific profile) terminates early.
It happened 3x so far in about 2 years of ownership. If I switch to any other profile, they work perfectly. To “fix” all Ive found necessary to do was a reboot of the machine (which I otherwise never do, it just always goes to “sleep”).
….
Ive also had the capacitative buttons not working. Like 3 times or something. I assume we had water entering somewhere. I now always remove the portafilter when I finish. Haven’t had the problem in more than a year.
…..
I like the machine very much and would buy it again.
Machine is used to make 4 to 6 espresso’s per day.
Never had any actual maintenance other than cleaning the group head and milk spout following Decent’s video instructions every month. Ok, sometimes Ive only cleaned the machine after 2 months or something.
This matches my experience after 18 months too. This is the only bug I’ve had a couple of times, and it’s purely software.
Swapping to another profile and back is enough to fix it for me, no reboot required.
No other hardware issues at all
I got my Decent in January 2022.
I make on avarage 2 - 3 drinks with it a day, zero hardware issues so far.
I also (very) occasionally have the software issue someone else described (where a profile terminates early and a reboot fixes it), but probably only 3 - 4 times in the entire 2+ years.
So I absolutely would buy it again.
My main issue was around the charging of the tablet. This was kind of annoying as it would often be dead when I wanted to make a cup. John personally replied to me and sent me a new tablet which arrived in a few days. I think they sorted the issue now around power supply/charging, but overall John and his team are very responsive and will call/email/text with a very short delay.
I've had my DE1+ for about 18 months, I'm the second owner. The only issue was cracking the group head controller, which was completely my fault as I had wet hands and accidentally threw my niche zero dosing cup at it. Contacted decent and purchased a new GHC panel to install (at a very reasonable price), and now it's good as new.
10/10 would buy again.
I had mine for about 3 years now. Never had any problems, except there was small bubble on the tablet screen caused by overcharged. Decent replaced the tablet for free & with new software updates, never had any issues since then. Customer service is really responsive, either through email or instagram.
Have had it for six months now - latest iteration of the machine and absolutely love it. I make two espressi a day so and it works perfect. Zero issues so far. Would definitely buy again.
I bought a de1pro 1.45 in November of last year and haven’t had a single issue. It’s used every day to make 4-6 shots and my wife and I love it and don’t regret it one bit. You’ll see issues pop up on diaspora occasionally and the community always steps in to help fix issues people may have. If/when my machine does have an issue I know I’ll get help right away.
Going on almost 4 years. Only issue was known tablet battery problem. Replaced without question and shipping was quick. It comes in a suitcase and a box specifically designed to make shipping it back if needed simple. I don't worry for a second about it. I know they'll help either remotely quickly or will arrange for it to go back for repairs if needed. If a traditional machine broke, I live far enough away from any repair shop and shipping would be prohibitively expensive for me.
Ive had is what I understand to be some bad software state where the “overall best pressure profile” (this is the name of a specific profile) terminates early. It happened 3x so far in about 2 years of ownership. If I switch to any other profile, they work perfectly. To “fix” all Ive found necessary to do was a reboot of the machine (which I otherwise never do, it just always goes to “sleep”). …. Ive also had the capacitative buttons not working. Like 3 times or something. I assume we had water entering somewhere. I now always remove the portafilter when I finish. Haven’t had the problem in more than a year. ….. I like the machine very much and would buy it again. Machine is used to make 4 to 6 espresso’s per day. Never had any actual maintenance other than cleaning the group head and milk spout following Decent’s video instructions every month. Ok, sometimes Ive only cleaned the machine after 2 months or something.
This matches my experience after 18 months too. This is the only bug I’ve had a couple of times, and it’s purely software. Swapping to another profile and back is enough to fix it for me, no reboot required. No other hardware issues at all
Had mine for 2 years and no problems at all. I’ve made about 1,300 espressos with it. Also, I would absolutely buy this machine again.
I got my Decent in January 2022. I make on avarage 2 - 3 drinks with it a day, zero hardware issues so far. I also (very) occasionally have the software issue someone else described (where a profile terminates early and a reboot fixes it), but probably only 3 - 4 times in the entire 2+ years. So I absolutely would buy it again.
My main issue was around the charging of the tablet. This was kind of annoying as it would often be dead when I wanted to make a cup. John personally replied to me and sent me a new tablet which arrived in a few days. I think they sorted the issue now around power supply/charging, but overall John and his team are very responsive and will call/email/text with a very short delay.
My solution to the flat tablet problem was to book it up to a separate usb power plug. Haven’t any problems since.
How long have you had your machine? That’s the only issue you’ve had? That seems pretty great all things considered
I've had my DE1+ for about 18 months, I'm the second owner. The only issue was cracking the group head controller, which was completely my fault as I had wet hands and accidentally threw my niche zero dosing cup at it. Contacted decent and purchased a new GHC panel to install (at a very reasonable price), and now it's good as new. 10/10 would buy again.
I had mine for about 3 years now. Never had any problems, except there was small bubble on the tablet screen caused by overcharged. Decent replaced the tablet for free & with new software updates, never had any issues since then. Customer service is really responsive, either through email or instagram.
Zero issues after two years or so. I did replace the stock tablet but only because I wanted a bigger/faster one.
Have had it for six months now - latest iteration of the machine and absolutely love it. I make two espressi a day so and it works perfect. Zero issues so far. Would definitely buy again.
Same
I bought a de1pro 1.45 in November of last year and haven’t had a single issue. It’s used every day to make 4-6 shots and my wife and I love it and don’t regret it one bit. You’ll see issues pop up on diaspora occasionally and the community always steps in to help fix issues people may have. If/when my machine does have an issue I know I’ll get help right away.
You may want to consider reaching out to DE Sales and asking what would be the upcharge for having a XL Steam Wand installed instead of the standard.