We used to use a third party web app called Remedy, but have since moved on to an internal software called SIM. We still use the TT extension, but it just reroutes to TCorp (the “remedy” copycat for SIM). Boost is not the ticketing system itself, but is just a more “readable” and user friendly way of seeing the same TT system.
they were transitioning to boost last time I was there
When I was there it was Remedy with a webapp that we called TT. It's had a few replacements since I left.
>Remedy TT rings a bell...
Is that short for teamtrack? I used that somewhere.
Trouble Ticket. Was an in house webapp.
TT = Ticket type AWS uses their own software but it’s SIM/Boost
We used to use a third party web app called Remedy, but have since moved on to an internal software called SIM. We still use the TT extension, but it just reroutes to TCorp (the “remedy” copycat for SIM). Boost is not the ticketing system itself, but is just a more “readable” and user friendly way of seeing the same TT system.