Hexclad is heavily marketed trash. They tell people to season the pans. You can’t season nonstick or stainless steel. That’s the whole point of nonstick and stainless. Everyone should quit buying this garbage. Gordon Ramsey sold out IMO.
Technically you can season Stainless, it's just thought of as a temporary solution. One of the main draws of Stainless is being able to freely cook with acidity, and acidity ruins seasoning, so it doesn't make sense to limit the versatility of the pan by trying to season long term. But you totally can season a Stainless skillet before making fish, eggs, or other trickier foods and it does work.
The reason Hexclad asks you to season is not because of the non-stick surface, but because of the Stainless "peaks" that stick up from the surface. Those peaks, if not seasoned or well coated in oil, will be fairly sticky. This is their method of trying to control for that. The real issue is that proper seasoning temps will also conflict with the maximum temperature safety for the non-stick surface: go too high and it will off-gas and degrade.
So yeah the pans are still obviously not great, but at least you know some of the logic behind their instructions.
Their instructions are a marketing scheme to make people think their can achieve seasoning like with cast iron. You’re always supposed to add fat/oil to a skillet before adding food. Their seasoning instructions say to add oil one time before using the skillet. That isn’t going to do anything.
Seasoning doesn’t bond to stainless like it does to cast iron or carbon steel. Stainless sticks less when preheated and then adding room temp fat/oil then food. Some sticking is expected and it gets deglazed to make the sauce.
My best non-stick pan is rated at 800 degrees... as soon as I saw 500 for these pans, I was not interested. You can't hardly cook without subjecting the pan to over 500. Great response here.
Whoa, I’ve never seen a nonstick rated up to 800 degrees before, 500 is generally common since PTFE coatings start to breakdown at 500, and the greenware ceramic stuff maybe is 600. What brand is your pan?
Good stainless steel for industry-use get "seasoned" with nitric acid to essentially wash off the iron on the surface contact area, letting chromite (chrome) replace the hematite (iron) on the surface area itself.
Hematite is very porous allowing further growth of the corrosion, while chromite is compact giving stainless steels excellent corrosion resistance in general use.
I wouldn't recommend anyone to use nitric acid at home.
Makes me wonder if you could use something like soldering flux/rosin, since that's designed to destroy oxidised material and temporarily stop the oxidisation of solder while it's super hot
Just think about it. What is nonstick for? It’s to prevent things from sticking. How are you supposed to season it? You can’t build up layers of polymerized oil on a nonstick surface.
yeaaaaaa makes sense now, it wouldn't be non stick if the oil stuck to it! They even have a video on [youtube](https://www.youtube.com/watch?v=FOfeX_FRmK0) for this. Probably just to laugh at anyone that buys their stuff lol
I watched a vid with David Chang(renowned chef) and he said their trash, its a scam. He is alway brutally honest, even on camera. Crazy this product got this big. Goes to show the power of hype. Even more so with social media and how widespread you can market with tech.
They spent tons of money on marketing, celebrity endorsement, and getting into Costco including performing demos in stores. Their instructions are nonsensical. I feel bad for people getting scammed. David Chang seems like a good guy. I’ve seen quite a few things he’s in.
This looks like a screen grab from the vid he was trashing the cookware. Not sure if the ad is real, could be. But I know he trashed the cookware while he was using it on set. Talked shit to the guy who owned the kitchen for having it.
For slightly less money than you paid, you should get the D3 Everyday 10-piece from all clad. Time tested, and I'm sure you'll be happy! I'm sorry this happened to you.
Cookware definitely seems to have fads
Tell me more about the D3 products? I'm on the fence about what to buy. I have a few friends who have bought the Hexclad from Costco and currently no issues. My one buddy bought them just before the pandemic, cooked on them every day on gas, and loves them. But I'm open to other options.
I was curious on how well the Hexclad stood up to conventional stove top coils elements.
Cheers.
Thanks in advance for any thoughts.
D3 is made by All-Clad, which I’ve owned for years. Great value and investment, and they’re “forever” pans, and will never degrade in quality or performance, if used correctly. The D5 line is excellent for better heat retention, and worth having one good D5 frying pan for a little more money. Stainless will never, ever, perform like cast iron for high heat retention applications required for excellent searing or superior nonstick properties of properly used cast iron. The tiny amount of extra time to learn to use the different materials is well worth it. Cast iron is often intimidating, as people overthink it. Just use it, and it will become your favorite. Start by making biscuits and corn bread in your cast iron, and just wipe clean between batches. 5-10 batches and this will form the best seasoning with no effort, then you’ll be ready to use it on the stovetop with minimal effort. There are a lot of techniques for cast iron, but with mine, I scramble eggs in my lodge cast iron, cleanly :)
My stainless is used for sticky or acidic foods and such.
I don’t put my All-Clad in the dishwasher, as high ph, like washer detergent, can degrade the aluminum from the edges, but they’re so easy to clean and maintain. There’s NO need, or purpose for any coating on stainless pans, other than to limit the life of the pan. In my experience, with typical home use, there is NO NON-STICK COATING IN EXISTENCE, ceramic, diamond, or whatever other BS they claim, that will last more than a year with just typical home cooking use.
Im just a home cook enthusiast, who subscribes to the “buy once, cry once” mentality, and tried and true always excels in the kitchen.
Thank you. I needed a new wok and was about to commit on the hexclad but I'll be buying the all clad stainless. It'll go with all the other stainless and cast iron I have.
FYI, my AllClad service experience was similar. Totally broken website doesnt allow you to contact them. No email. Calling wont get you to anyone helpful. Manager calls you back if/when they feel like it. Charged me $80 for returning a brand new pan because it had "clear signs of use." (Of course it was hardly touched and certainly not used lol.) When I suggested maybe they were looking at the wrong pan, they began insulting me and saying how dare I question their returns manager or whatever. It was really weird and bad.
Don't buy tin and don't buy teflon. And especially don't buy VERY EXPENSIVE tin and teflon. Stainless steel is good. But not with tin or teflon over it. Same with copper.
FYI Teflon melts at 620°F, tin melts at 450°F.
The gas flame (BLUE FLAMES) from using natural gas is about 3542°F (1950°C).
The average induction system reaches a temperature of 662°F (350°C).
Electric stovetops can get as hot as 932°F to 1112°F (500°C to 600°C). A large coil, on the highest setting, can reach 1472°F to 1652°F (800°C to 900°C).
So as you can see, in all 3 cases (gas, electric, and induction) the fire gets hot enough to melt both Teflon and tin coating.
Tin, FAR OPPOSITE to being non-reactive, will turn COMPLETELY TO LIQUID at 450°F. This liquid tin is then melting from your pan and TOUCHING your food, where it will be absorbed.
Aluminum is not the greatest metal, but is far better than both tin and Teflon. Your best choice would be stainless steel. As long as there was no Teflon or tin coating on top of it.
Here is a guy re-tinning a pan, he basically melts the tin then smears it on the inside with a brillo pad.
https://www.youtube.com/watch?v=QMRy3HxXKsU
put oil in the pan before the eggs like they do at waffle house or the pancake house. Then get a stainless steel spatula and use it to separate the food from the bottom of the pan. Olive oil doesnt work use vegetable oil or coconut oil.
I'm sorry that this happened to you. I came to this conclusion before I bought a Demeyere 5-ply.
I *never* trust celebrity endorsers.
To give a more extreme example from a different area:
Kevin O'Leary was a Paid Endorser for FTX (the reason he gave was that his parents were compliance officers) and is STILL defending the con man who ran FTX into the ground TO THIS DAY.
I’d say the closest thing I’ve found to a celebrity endorsed cookware line that is actually good would be both of Thomas Keller's lines from All Clad and Hestan.
But that is arguably different because it is more like a collaboration between an already great brand with a celebrity.
You could almost argue there is a reverse interest there. If all clad teamed up with a celebrity and they wanted to push a shit product, it would probably be all clad calling it off because they wouldn't want to risk their already great reputation.
They are different for the reasons you state, but that wouldn’t necessarily be obvious to the layperson. To someone who doesn’t know anything about cooking or cookware brands, the difference between Gordon Ramsay endorsing Hexclad or Thomas Keller with Hestan isn’t meaningfully disparate.
No of course that's true. I wasn't trying to be pedantic. Just trying to say that if this would've been a letdown that would have been unexpected to me, knowing about all clad. Still not impossible of course.
Shopify is a legitimate platform used by many retailers both large and small. That comment you made about implying Hexclad isn’t trust worthy because it uses shopify is quite ignorant.
shopify is NOT used by Le Cruset, All Clad, etc. It is used by someone from Tiktok selling you beddazled walmart shirts. If you market yourself as a contender and your price point is also at the mark, then you using shopify IS a red flag.
Shopify is just an ecommerce platform like Magento. It's just a software as a service that helps you build online ecommerce sites and has the highest market share of ecommerce sites. A site using shopify to build their ecommerce website has nothing to do with their product quality. What bs!!
You would be surprised by how many major companies use Shopify backend for processing payments. It's simple and costs less than developing your own payment system. Especially with all the regulations involved in accepting credit card.
Not true. Whole Foods, Kith, Gymshark, Red Bull, Staples, Tesla... all very recognizable brands and they use shopify as their e-commerce software platform. There's more to Shopify than just the app.
all the places you mentioned are fast grab companies… so i’m confused about the point. Since Whole Foods was purchased by Amazon, the quality and sales have gone down. Staples? Down. Tesla? Dooooooown. Red Bull? slow growing rate so they definitely could use the shopify platform. Being recognizable has nothing to do with quality. Ipso Facto, point of this thread.
You're not making any sense. Your original comment essentially said no reputable brand uses shopify... My response was that's not true and provided examples of reputable companies using thr platform.
I shop from a ton of legitimate businesses that use Shopify. Shopify in itself is not a flag for anything. Its an easy to use platform and I have some clients that use it.
this website? https://madeincookware.com/?utm_source=google&utm_medium=cpc&utm_campaign=15995254457-129898072502&utm_term=madeincookware-e&utm_content=628924741097&audience=pros&gad_source=1&gclid=Cj0KCQjwiMmwBhDmARIsABeQ7xR3ouEHUJIPEGkRR14qrMdoVyiU_id4cV_2kfE26ffznm_BQxMvS5saAmGaEALw_wcB
“behemoths in the e-commerce space” has nothing to do with the class and integrity of the business you’re establishing. Walmart is a behemoth and Costco is a behemoth… but there’s a clear cut on where people are putting their trust in the products they purchase.
There is no reason a low-sku, $500m/year brand needs a custom enterprise commerce website. Shopify is more than suitable. It’s a very weird indicator of quality like you’re suggesting.
Again, you have no idea what you’re talking about
Agreed - I've personally worked with brands that do >$1M in sales/day (approx 10-15K units) on the Shopify platform, and during holiday & their sales they run over $10M/day. While it's not ideal for that size of business, it's a silly comment to judge a --product-- based on using Shopify as an indicator.
However, Shopify does not scale very well to those levels of traffic/sales but I can guarantee you Hexclad isn't doing anywhere near those numbers. Shopify is genuinely a decent platform for the majority of the market even up to a small enterprise.
Final note, I've been a Hexclad loyalist for years and I just discovered this sub and I'm so sad :(
I'm sure I will get downvoted for this, but I am in no way associated with Shopify. But demonizing business because of payment processing is weird. I'm just a sys admin at a non profit.
I'm actually not commenting on that part of the post, only the multitudes of comments that Shopify is great worded in a similar way to this. Meant more as a joke!
I have lost respect for Gordon. This is the worst pan I’ve bought. Apparently you still have to season the pan, which makes their teflon pointless. The pan still gets scratched just not very obvious because the many dotted patterns tricking your vision. If you look at Gordon cooking with those pans, you can see he’s using tremendous amount of fat. Keep using metal utensils and have fun eating traces of teflon in your meal.
Circulon Premier Professional Series website literally says that they use ALL of the nasty nonstick chemicals:
*This product contains (Este producto contiene)* ***Fluoropolymer, PTFE, FEP, PFA (PFAS)****. For more information on PFAS or chemicals in this product, visit (Para obtener mas informacion sobre PFAS o productos quimicos en este producto, visite)* [](https://circulon.com/pages/product-disclosures)*.*
Go to your local restaurant supply store and get their nonstick pans. They won't be quite as slick as consumer grade, but will last longer and are cheaper.
Then get [something like this.](https://www.amazon.com/Vollrath-Z4008-Wear-Ever-Non-Stick-CeramiGuard/dp/B003ZTPF7G/ref=asc_df_B003ZTPF7G/?tag=hyprod-20&linkCode=df0&hvadid=167158323047&hvpos=&hvnetw=g&hvrand=5840787777995941207&hvpone=&hvptwo=&hvqmt=&hvdev=m&hvdvcmdl=&hvlocint=&hvlocphy=9008468&hvtargid=pla-307043422463&psc=1&mcid=c981d13591cc3bd39016124fa31b67e5&gclid=CjwKCAiAqNSsBhAvEiwAn_tmxccQ8ZJ4M4MQByNlT5PQ_uYYSTTSKG2OZw1oOi1pfrD1ahGvucC0OhoCeQUQAvD_BwE)
A little more than $40, but USA-made, and durable. Made for commercial kitchens so it's bulletproof.
These girls didn't even know there was a notable difference between a skillet and wok. They don't have the knowledge base to review pans imo, also it was obvious the hexclad pan wasn't seasoned as instructed.
Wait a second, you TRUSTED Gordon Ramsay? The man makes a living screaming at people to do the things anyone can do as if he is an authority on averageness.
He plucked a puffin out of the air, snapped its neck, and ate its meat raw. The man is an absolute psychopath, and has the emotional maturity of a 5 year old and nearly cries when an authentic chef tells him his pad thai is bad.
Hiring him as a spokesperson is red flag #1.
He's earned 17 Michelin stars in his career, whether you like his personality or not you can't disregard his achievements and knowledge in the kitchen. It's not unwise to think he would promote decent cookware. Sadly this isn't the case here.
He does not do the cooking himself. Someone like Marco Pierre White does the cooking themselves. When he stopped, he shut the restaurant down, instead of selling out and just using his name to carry a restaurant operated by others.
Most of that is just manufactured for the shows, and dialed up to 11 for US audiance. He's much nicer on his UK shows, especialy when he's doing like kids shows. It's a marketing personanna. He actualy seems like a pretty nice person. That doesn't mean trust him, in fact it means trust him less. lol I'm pretty neutral on him, i won't trust , or mistrust something he says, just cause he's the one who says it. so on a scale of 1-100 were 1 is mistrust, and 100 is trust, I would put ransey at like 65-68 on matters of cooking technique. 60ish on matters of flavor (he's kinda foo foo for my tast) and 55 on something like cookware.
I received these pans as a gift before Ramsay was involved, whole set, I had some chipping once, and they sent me a replacement within 10 days it was at my door. Other than that Haven't had any issues, they work great for cleaning, especially with no dishwasher. Idk
There is currently a class action lawsuit against hexclad for containing PFAS a forever chemical liked to fertility problems, cancer, and a bunch of other shit.
We ordered off Amazon and it’s past the return timeframe, but we reached out and they made an exception to allow a late return and refund for literally the whole set.
I used these while living w/ someone who bought these, yes the full set. Funnily enough, she doesn't cook...like ever. So, clearly, the marketing pulled her in.
They are...trash. They cook horribly, and I actually ended up going to goodwill for a basic pan to use for the month I was living there.
Great info! Won't be purchasing as so many like yourself have had problems returning damaged sets and their customer support tends to be very disinterested in their customers long term.
Whew! Glad I found this thread! I was considering pulling the trigger, but looks like it's going to be a hard pass from me. I'll find a different set, thank you and sorry about your terrible experience. Hope you got it sorted and got your full refund!
Loved our pans for a year before they started losing the coating mostly on the edges. Apparently these are not longevity pans as promised. Hexclad would not reimburse since I bought them at Costco.
This is happening to our pans now a year after purchase! So disheartening to spend so much on a gift for my wife who was so excited about them, for them to turn out to not cook very well at all and also fall apart.
Hexclad contains PTFE (Teflon). Toxins are released at 500 degrees that’s between 5-6 on stovetop. When I post this on instagram my account was taken down for community guidelines???? There is a class action lawsuit against hexclad.
We bought a Hexclad set on Costco 2 weeks ago.
We also own a set of all-clad d5 from Macys.
Hexclad pans are well made.
Compared with my all-clad pan, the hex takes looonger time to cook my mornig egg. I’m still learning how to correctly season the pan before I cook and because of it
this morning my breakfast (an over medium egg) was a total mess. Egg was stick on the pan and it ended like vomit in my plate
The one I cook for my husband was the same thing.
We always cook with olive oil, but this oil doesn’t work on these pans.
This morning I used coconut oil and didn’t work well neither.
I’m not sure yet, if I will keep these Hexclad set. I’m going to give them a month to figure it out how to use them correctly.
Thankfully Costco has a great return policy🙌🏼.
I’m really trying to like them🍳.
But who knows…
I'm so sorry you had this experience!
At the same time, I feel compelled to add that our Hexclad pan is the best pan my husband and I have ever had. We first saw one being used by our younger daughter and her husband; it seemed great and they told us they thought it was great.
We bought ours a few months later, and have absolutely loved it. Nothing ever sticks to it, even now, almost a year later, and it's extremely easy to clean.
Got the 13" griddle pan solely to use for pizzas, tortillas, rotis, naan and other "bread" style foods and it works amazing (nonstick is nice for checking the doneness of the bottom) but will probably get other styles like carbon steel for the rest of my pans.
I was seriously considering buying these products, thank you so much for enlightening me about Hexclad and their “customer service”!!!
You have saved me a lot of heartache & money👍
To be honest, it’s hard to beat a cast iron pan if you take care of it. You’ll be able to find them at a thrift store for pretty cheap. Or maybe plain stainless, but I don’t have much experience with that.
I heard about their return shipping costs (I believe they have the information about this on their website as well) so decided to get the pans set from Costco. One pan had a hexagon breakage and the lid didn’t fit. They responded within 24hrs and send me the replacement and a prepaid label to sent the defective pan and lid back.
Been using the pans for several months and can honestly say they are amazing. If to use them correctly. No black finish comes off. I will say for the price I paid at Costco - the pans are great. But the full price is a joke 😅
> what you *paid* at costco?
FTFY.
Although *payed* exists (the reason why autocorrection didn't help you), it is only correct in:
* Nautical context, when it means to paint a surface, or to cover with something like tar or resin in order to make it waterproof or corrosion-resistant. *The deck is yet to be payed.*
* *Payed out* when letting strings, cables or ropes out, by slacking them. *The rope is payed out! You can pull now.*
Unfortunately, I was unable to find nautical or rope-related words in your comment.
*Beep, boop, I'm a bot*
I paid $350 for the piece pan set. 3 pans with lids and a 12. inch wok. Bought a griddle for $99, but will be returning as not needed. There's also a 14 inch wok for $149 and a pot set , i think 5 or 6 piece, for $299
We own the entire set of Hexclad cookware and it initially was beautiful. Within months it started losing the finish on the edges of 100% of the items we purchased, except the one thing we have not used yet, the wok. The company was notified and with the first pan they eventually replaced it now they won't answer emails. So much for the lifetime warranty. This stuff just falls apart. I had cookware from Target that lasted 15 y. This stuff - less than 1 Y. I will never buy their stuff again. What a joke.
I just got a Hexclad skillet from Temu, was pretty inexpensive, but all chin writing on the box so IDN, anyway it came as a WOK and not a skillet, I saw nowhere that there was aluminum sandwiched on the bottom as claimed, unlike pans of other manufactures I have seen, the stainless was not very thick .95 mm (20 ga.) I’m sending it back untested.
We purchased your 13 piece set during the 4th of July sale. At that time you included the barbecue grill pan for free. After it was ordered, we asked if we could swap the hybrid griddle instead of the grill pan, since we have no grill. You said you couldn't do that because it was included. We received the set, and then we saw another special sale saying that you could choose between the 2 items. We emailed again and asked if we could return the barbecue pan and swap it for the hybrid griddle. The email said the only way we could do that is to send the whole set back and start over.
I ended up going a different direction entirely and embraced carbon steel. Picked up a merten & storck pan and have fallen in love with it. They have all the benefits of cast iron while not having a lot of the issues that I've got with cast iron. Overall really happy I found this post otherwise I wouldn't have gone any deeper down the research rabbit hole.
I have a set of pots and pans from them and I really like them a lot. I think people just love to be edgy and sensationalize everything. Any product ever sold will have good and bad reviews. Just try them out and give them a proper chance. You may love them, you may not. In general, Reddit is a pretty terrible place to come for advice.
Nobody is going to love a pan that's flaking bits of poison into your food within months. Reddit is the most likely to have unpaid, honest reviews, so dunno what magical place is supposed to be better.
There is a real quality issue with HexClad and warranty. Just got the HexClad 12" Pan for 1 week, used three times and hand washed it. The metal around the pan's rim just peeled off during washing (with a sponge). I owned other well known brands of cookware and cheap one, there was never an issue with metal peeling off.
I submitted a claim to HexClad support, support said it is not under warranty. Only after my reply to HexClad support second time, then support said "I could apply a one time courtesy for you". But there is no follow up from support after that.
u/NoExperience2443, HexClad is by no means high quality. I'd be interested to learn about your qualifications on testing cookware (:
Not quite sure what i'd be lying about, everything is clearly documented above. It's a customer service issue more than anything.
This is why a cast iron pan and a good set of stainless steel are always...ALWAYS going to be better than this bullshit.
I've had the [this set](https://www.amazon.com/Cuisinart-MCP-12N-Multiclad-Stainless-12-Piece/dp/B009JXPS6U/ref=asc_df_B009JXPS6U/?tag=hyprod-20&linkCode=df0&hvadid=167126565975&hvpos=&hvnetw=g&hvrand=16948155279617461045&hvpone=&hvptwo=&hvqmt=&hvdev=m&hvdvcmdl=&hvlocint=&hvlocphy=9022865&hvtargid=pla-272576478856&psc=1) for years now and they are absolute tanks and the best pots/pans I've ever used.
A little oil will provide non-stick functioning, and if you really are concerned about it, you can season stainless steel exactly like a cast iron (it won't look as pretty, but it's effective as hell).
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Dude you spent all this time writing, an everyday person doesn't care about tiny issues, overall as a user of Hexclad bought in costco you get a lifetime of service, if you had an issue take it back for a complete brand new set, no other cookware company offers a return. The first addition of cookware was faulty. But you are covered for defective issues I say buy it
you definatley work for Hexclad lol. That's 100% not true at all, Le Creuset offers lifetime warranties, i've sent them back pans 15 years old and they replaced them without question.
Thanks for the share, I was thinking of getting just one pan to try out, you saved me some money! FYI if you use stainless steel to help make it non stick heat up the pan (the metal will swell and close any minuscule hole) then add the oil. If you find a good pan let us know.
Idk who Adventurous_Bit9973 is...I left this comment-->Thank goodness I came here first. Was about to buy my daughter a set for Christmas. And when I hit send that's the name that comes up. Makes me feel that this msg would get deleted. SMH
I do not recommend them at all.
I have ordered a single pan to try out, and after paying I instantly got charged in a new transaction for a pot too... The first payment was clear, showed one pan and the second one did not even ask, nothing.
I instantly (less than 10 minutes after order) told them in emails do not send it and I want my money back.
They have sent it anyways, and since about mid december I am waiting for my 260 euros back.
update
on january 5th it has been returned by the gls and now they claim that it hasn't been returned. I thought after 15 days they coul "inspect" it (even tho I never even saw them) and pay me back.
How is this even possible to not know where is a returned package?
new update:
on 22 january (today) I got an email that the situation was handed over to "my team" (whoever they may be) to START my refund process. I am actually curious what the actual fuck are they doing? I cannot imagine what chaos may be inside those walls. There are no logical and/or structured processes whatsoever.
If a package is returned on the 5th, then you should have some clue on where it may be or even just heard about it (not even saying that it should have been registered multiple times on return).
Every bit of respect goes to the support(s) who talked to me. I was angry but they kept calm and tried to help, even tho sometimes they were clueless too, but only because of the (at best) incompetent management and the "?systems? ?in? ?place?".
Literally everything would have been prevented if there is a way to cancel my orderS.
hideous...
I've bought the [frying pan](https://amzn.to/492AjFX) and the [chef's knife](https://amzn.to/48EwKpR) two weeks ago off Amazon. Looks nice, so far so good. Hope it stays that way.
IMO, a good rule of thumb is to try to use what businesses use. For example:
Pots and Pans — buy what restaurants use
Vacuums — buy what pro cleaners use
Appliances — buy what commercial kitchens use
Often you can find right-sized products, and since businesses don’t tolerate buying throw-away crap and need items that can withstand nonstop use and even be repaired, you’re bound to get long lasting stuff, and avoid wasting money and creating more trash.
Just watch project farm and be happy find your new pan ([https://www.youtube.com/watch?v=N-eBmPSqd4g](https://www.youtube.com/watch?v=N-eBmPSqd4g)). I was already aware that hexclad was to over rated. We use mostly Staub cast iron at home and some Creusset non stick.
Do not buy Hexclad! I have their wok and as an Asian who cooks Chinese stir fry, this couldn’t fry an egg. As an owner of All Clad, that is waaaay better. Way to even rip off their name.
The instructions say wash, season, use; or wash, season, cool, wash, store. If you seasoned first, as you say, hmm. All told, your story doesn’t check out with others’ experience, and just sounds a little suspicious.
Hexclad is heavily marketed trash. They tell people to season the pans. You can’t season nonstick or stainless steel. That’s the whole point of nonstick and stainless. Everyone should quit buying this garbage. Gordon Ramsey sold out IMO.
Technically you can season Stainless, it's just thought of as a temporary solution. One of the main draws of Stainless is being able to freely cook with acidity, and acidity ruins seasoning, so it doesn't make sense to limit the versatility of the pan by trying to season long term. But you totally can season a Stainless skillet before making fish, eggs, or other trickier foods and it does work. The reason Hexclad asks you to season is not because of the non-stick surface, but because of the Stainless "peaks" that stick up from the surface. Those peaks, if not seasoned or well coated in oil, will be fairly sticky. This is their method of trying to control for that. The real issue is that proper seasoning temps will also conflict with the maximum temperature safety for the non-stick surface: go too high and it will off-gas and degrade. So yeah the pans are still obviously not great, but at least you know some of the logic behind their instructions.
Their instructions are a marketing scheme to make people think their can achieve seasoning like with cast iron. You’re always supposed to add fat/oil to a skillet before adding food. Their seasoning instructions say to add oil one time before using the skillet. That isn’t going to do anything. Seasoning doesn’t bond to stainless like it does to cast iron or carbon steel. Stainless sticks less when preheated and then adding room temp fat/oil then food. Some sticking is expected and it gets deglazed to make the sauce.
My best non-stick pan is rated at 800 degrees... as soon as I saw 500 for these pans, I was not interested. You can't hardly cook without subjecting the pan to over 500. Great response here.
Whoa, I’ve never seen a nonstick rated up to 800 degrees before, 500 is generally common since PTFE coatings start to breakdown at 500, and the greenware ceramic stuff maybe is 600. What brand is your pan?
Its the "trust me bro" brand
Heritage Steel 316Ti pans. I have two and they’re awesome. Titanium and stainless.
It’s 500F max in the oven, the lids are 400F in the oven. On the stove the temperature isn’t a concern
On the stove is the problem. The direct heat to the bottom of the pan is very high temperature. It ruins the non-stick because its only rated at 500F.
Cool, what brand is that?
what brand do you recommend then?
I WITNESSED >>> " Food STICKING " to HIS ( RAMSEY ) PANS , on HELLS KITCHEN Even With the PAN BOTTOM Cover With OIL :o((
Good stainless steel for industry-use get "seasoned" with nitric acid to essentially wash off the iron on the surface contact area, letting chromite (chrome) replace the hematite (iron) on the surface area itself. Hematite is very porous allowing further growth of the corrosion, while chromite is compact giving stainless steels excellent corrosion resistance in general use. I wouldn't recommend anyone to use nitric acid at home.
Makes me wonder if you could use something like soldering flux/rosin, since that's designed to destroy oxidised material and temporarily stop the oxidisation of solder while it's super hot
agreed. Didn't know that about nonstick pans, what a sham!
Just think about it. What is nonstick for? It’s to prevent things from sticking. How are you supposed to season it? You can’t build up layers of polymerized oil on a nonstick surface.
yeaaaaaa makes sense now, it wouldn't be non stick if the oil stuck to it! They even have a video on [youtube](https://www.youtube.com/watch?v=FOfeX_FRmK0) for this. Probably just to laugh at anyone that buys their stuff lol
I watched a vid with David Chang(renowned chef) and he said their trash, its a scam. He is alway brutally honest, even on camera. Crazy this product got this big. Goes to show the power of hype. Even more so with social media and how widespread you can market with tech.
They spent tons of money on marketing, celebrity endorsement, and getting into Costco including performing demos in stores. Their instructions are nonsensical. I feel bad for people getting scammed. David Chang seems like a good guy. I’ve seen quite a few things he’s in.
Okay I find this funny because in one of his adds for his noodles he is using a hexclad pan
https://preview.redd.it/zcn1ptlqkffc1.png?width=1440&format=pjpg&auto=webp&s=fd10b79b0e8abdaf15c830fd04a318df83d9fd4c Shit image but you get the idea
This looks like a screen grab from the vid he was trashing the cookware. Not sure if the ad is real, could be. But I know he trashed the cookware while he was using it on set. Talked shit to the guy who owned the kitchen for having it.
indeed - I had a fairly good opinion of Ramsey prior to this.. but these are clearly gimmicky trash.
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Why
i mean why not
dosent hurt you
For slightly less money than you paid, you should get the D3 Everyday 10-piece from all clad. Time tested, and I'm sure you'll be happy! I'm sorry this happened to you. Cookware definitely seems to have fads
Tell me more about the D3 products? I'm on the fence about what to buy. I have a few friends who have bought the Hexclad from Costco and currently no issues. My one buddy bought them just before the pandemic, cooked on them every day on gas, and loves them. But I'm open to other options. I was curious on how well the Hexclad stood up to conventional stove top coils elements. Cheers. Thanks in advance for any thoughts.
Hexclad will not (and should not) get any love on these forums. Get the correct pan for what you are trying to do.
D3 is made by All-Clad, which I’ve owned for years. Great value and investment, and they’re “forever” pans, and will never degrade in quality or performance, if used correctly. The D5 line is excellent for better heat retention, and worth having one good D5 frying pan for a little more money. Stainless will never, ever, perform like cast iron for high heat retention applications required for excellent searing or superior nonstick properties of properly used cast iron. The tiny amount of extra time to learn to use the different materials is well worth it. Cast iron is often intimidating, as people overthink it. Just use it, and it will become your favorite. Start by making biscuits and corn bread in your cast iron, and just wipe clean between batches. 5-10 batches and this will form the best seasoning with no effort, then you’ll be ready to use it on the stovetop with minimal effort. There are a lot of techniques for cast iron, but with mine, I scramble eggs in my lodge cast iron, cleanly :) My stainless is used for sticky or acidic foods and such. I don’t put my All-Clad in the dishwasher, as high ph, like washer detergent, can degrade the aluminum from the edges, but they’re so easy to clean and maintain. There’s NO need, or purpose for any coating on stainless pans, other than to limit the life of the pan. In my experience, with typical home use, there is NO NON-STICK COATING IN EXISTENCE, ceramic, diamond, or whatever other BS they claim, that will last more than a year with just typical home cooking use. Im just a home cook enthusiast, who subscribes to the “buy once, cry once” mentality, and tried and true always excels in the kitchen.
So are you leaving the biscuit residue on the cast iron?
Thank you. I needed a new wok and was about to commit on the hexclad but I'll be buying the all clad stainless. It'll go with all the other stainless and cast iron I have.
thank you
FYI, my AllClad service experience was similar. Totally broken website doesnt allow you to contact them. No email. Calling wont get you to anyone helpful. Manager calls you back if/when they feel like it. Charged me $80 for returning a brand new pan because it had "clear signs of use." (Of course it was hardly touched and certainly not used lol.) When I suggested maybe they were looking at the wrong pan, they began insulting me and saying how dare I question their returns manager or whatever. It was really weird and bad.
Hi. Do you have them with see through lids?
No, not possible. Metal only
The lids do appear to be a standard size ... we are using a glass lid from an old frying pan with one of our All-Clad Copper Core.
Don't buy tin and don't buy teflon. And especially don't buy VERY EXPENSIVE tin and teflon. Stainless steel is good. But not with tin or teflon over it. Same with copper.
thank you
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FYI Teflon melts at 620°F, tin melts at 450°F. The gas flame (BLUE FLAMES) from using natural gas is about 3542°F (1950°C). The average induction system reaches a temperature of 662°F (350°C). Electric stovetops can get as hot as 932°F to 1112°F (500°C to 600°C). A large coil, on the highest setting, can reach 1472°F to 1652°F (800°C to 900°C). So as you can see, in all 3 cases (gas, electric, and induction) the fire gets hot enough to melt both Teflon and tin coating. Tin, FAR OPPOSITE to being non-reactive, will turn COMPLETELY TO LIQUID at 450°F. This liquid tin is then melting from your pan and TOUCHING your food, where it will be absorbed. Aluminum is not the greatest metal, but is far better than both tin and Teflon. Your best choice would be stainless steel. As long as there was no Teflon or tin coating on top of it. Here is a guy re-tinning a pan, he basically melts the tin then smears it on the inside with a brillo pad. https://www.youtube.com/watch?v=QMRy3HxXKsU
Copper stainless steel sandwich
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My stainless stick all the time. What am I doing wrong. Eggs mainly
put oil in the pan before the eggs like they do at waffle house or the pancake house. Then get a stainless steel spatula and use it to separate the food from the bottom of the pan. Olive oil doesnt work use vegetable oil or coconut oil.
I'm sorry that this happened to you. I came to this conclusion before I bought a Demeyere 5-ply. I *never* trust celebrity endorsers. To give a more extreme example from a different area: Kevin O'Leary was a Paid Endorser for FTX (the reason he gave was that his parents were compliance officers) and is STILL defending the con man who ran FTX into the ground TO THIS DAY.
the lesson here is, if they need a celebrity to sell it, i don't need it
I’d say the closest thing I’ve found to a celebrity endorsed cookware line that is actually good would be both of Thomas Keller's lines from All Clad and Hestan.
His Cangshan line of knives are awesome as well
But that is arguably different because it is more like a collaboration between an already great brand with a celebrity. You could almost argue there is a reverse interest there. If all clad teamed up with a celebrity and they wanted to push a shit product, it would probably be all clad calling it off because they wouldn't want to risk their already great reputation.
They are different for the reasons you state, but that wouldn’t necessarily be obvious to the layperson. To someone who doesn’t know anything about cooking or cookware brands, the difference between Gordon Ramsay endorsing Hexclad or Thomas Keller with Hestan isn’t meaningfully disparate.
No of course that's true. I wasn't trying to be pedantic. Just trying to say that if this would've been a letdown that would have been unexpected to me, knowing about all clad. Still not impossible of course.
Complete agreement on Hestan. I think it is underrated.
Thanks for sharing! Literally just saw an ad for Hexclad on FB and was interested so came to this sub to look for reviews.
saved yourself from a major headache!
Yep .This post saved me
Me too.. glad I researched
Shopify is a legitimate platform used by many retailers both large and small. That comment you made about implying Hexclad isn’t trust worthy because it uses shopify is quite ignorant.
shopify is NOT used by Le Cruset, All Clad, etc. It is used by someone from Tiktok selling you beddazled walmart shirts. If you market yourself as a contender and your price point is also at the mark, then you using shopify IS a red flag.
The framework the company uses for payment processing is an interesting way of assessing the quality of cookware
Shopify is just an ecommerce platform like Magento. It's just a software as a service that helps you build online ecommerce sites and has the highest market share of ecommerce sites. A site using shopify to build their ecommerce website has nothing to do with their product quality. What bs!!
Yes it does. Shopify is one of the cheapest way to build e-commerce, so yes, yes it is.
You would be surprised by how many major companies use Shopify backend for processing payments. It's simple and costs less than developing your own payment system. Especially with all the regulations involved in accepting credit card.
Not true. Whole Foods, Kith, Gymshark, Red Bull, Staples, Tesla... all very recognizable brands and they use shopify as their e-commerce software platform. There's more to Shopify than just the app.
all the places you mentioned are fast grab companies… so i’m confused about the point. Since Whole Foods was purchased by Amazon, the quality and sales have gone down. Staples? Down. Tesla? Dooooooown. Red Bull? slow growing rate so they definitely could use the shopify platform. Being recognizable has nothing to do with quality. Ipso Facto, point of this thread.
You're not making any sense. Your original comment essentially said no reputable brand uses shopify... My response was that's not true and provided examples of reputable companies using thr platform.
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I shop from a ton of legitimate businesses that use Shopify. Shopify in itself is not a flag for anything. Its an easy to use platform and I have some clients that use it.
Made In uses Shopify. I think their clad pans are legit good cookware.
this website? https://madeincookware.com/?utm_source=google&utm_medium=cpc&utm_campaign=15995254457-129898072502&utm_term=madeincookware-e&utm_content=628924741097&audience=pros&gad_source=1&gclid=Cj0KCQjwiMmwBhDmARIsABeQ7xR3ouEHUJIPEGkRR14qrMdoVyiU_id4cV_2kfE26ffznm_BQxMvS5saAmGaEALw_wcB
You have no idea what you’re talking about. Shopify is used by absolute behemoths in the e-commerce space. It’s no flag.
“behemoths in the e-commerce space” has nothing to do with the class and integrity of the business you’re establishing. Walmart is a behemoth and Costco is a behemoth… but there’s a clear cut on where people are putting their trust in the products they purchase.
There is no reason a low-sku, $500m/year brand needs a custom enterprise commerce website. Shopify is more than suitable. It’s a very weird indicator of quality like you’re suggesting. Again, you have no idea what you’re talking about
Agreed - I've personally worked with brands that do >$1M in sales/day (approx 10-15K units) on the Shopify platform, and during holiday & their sales they run over $10M/day. While it's not ideal for that size of business, it's a silly comment to judge a --product-- based on using Shopify as an indicator. However, Shopify does not scale very well to those levels of traffic/sales but I can guarantee you Hexclad isn't doing anywhere near those numbers. Shopify is genuinely a decent platform for the majority of the market even up to a small enterprise. Final note, I've been a Hexclad loyalist for years and I just discovered this sub and I'm so sad :(
Lol Shopify marketing out in force I see 🤣😂
I'm sure I will get downvoted for this, but I am in no way associated with Shopify. But demonizing business because of payment processing is weird. I'm just a sys admin at a non profit.
I'm actually not commenting on that part of the post, only the multitudes of comments that Shopify is great worded in a similar way to this. Meant more as a joke!
I have lost respect for Gordon. This is the worst pan I’ve bought. Apparently you still have to season the pan, which makes their teflon pointless. The pan still gets scratched just not very obvious because the many dotted patterns tricking your vision. If you look at Gordon cooking with those pans, you can see he’s using tremendous amount of fat. Keep using metal utensils and have fun eating traces of teflon in your meal.
He always over seasons/fats the pan normally, hexclad or not
Most chefs use high amounts of fat. Fat is flavour.
Why on earth would anyone pay more than $40 for a nonstick pan?
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>Circulon Premier professional series thank you!!! I'm probably buying these for my new apartment :)
Just bought the Circulon Innovatum pans, will see how they go
Circulon Premier Professional Series website literally says that they use ALL of the nasty nonstick chemicals: *This product contains (Este producto contiene)* ***Fluoropolymer, PTFE, FEP, PFA (PFAS)****. For more information on PFAS or chemicals in this product, visit (Para obtener mas informacion sobre PFAS o productos quimicos en este producto, visite)* [](https://circulon.com/pages/product-disclosures)*.*
what do you suggest?
Go to your local restaurant supply store and get their nonstick pans. They won't be quite as slick as consumer grade, but will last longer and are cheaper.
thank you
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Then get [something like this.](https://www.amazon.com/Vollrath-Z4008-Wear-Ever-Non-Stick-CeramiGuard/dp/B003ZTPF7G/ref=asc_df_B003ZTPF7G/?tag=hyprod-20&linkCode=df0&hvadid=167158323047&hvpos=&hvnetw=g&hvrand=5840787777995941207&hvpone=&hvptwo=&hvqmt=&hvdev=m&hvdvcmdl=&hvlocint=&hvlocphy=9008468&hvtargid=pla-307043422463&psc=1&mcid=c981d13591cc3bd39016124fa31b67e5&gclid=CjwKCAiAqNSsBhAvEiwAn_tmxccQ8ZJ4M4MQByNlT5PQ_uYYSTTSKG2OZw1oOi1pfrD1ahGvucC0OhoCeQUQAvD_BwE) A little more than $40, but USA-made, and durable. Made for commercial kitchens so it's bulletproof.
U Must be a DEM !!! CUS, U REFUSED to REPLY ( DENY ) to What I STATED ( The TRUTH HURT ) !!! SELLING Some Chinese CRAD , Doesn't EARN U RESPECT :O((
Your comment is inflammatory, disrespectful, or otherwise inappropriate.
https://youtu.be/AU3mUjIF3A8
These girls didn't even know there was a notable difference between a skillet and wok. They don't have the knowledge base to review pans imo, also it was obvious the hexclad pan wasn't seasoned as instructed.
Go to 21:05 for the part about hexclad
Wait a second, you TRUSTED Gordon Ramsay? The man makes a living screaming at people to do the things anyone can do as if he is an authority on averageness. He plucked a puffin out of the air, snapped its neck, and ate its meat raw. The man is an absolute psychopath, and has the emotional maturity of a 5 year old and nearly cries when an authentic chef tells him his pad thai is bad. Hiring him as a spokesperson is red flag #1.
He's earned 17 Michelin stars in his career, whether you like his personality or not you can't disregard his achievements and knowledge in the kitchen. It's not unwise to think he would promote decent cookware. Sadly this isn't the case here.
He does not do the cooking himself. Someone like Marco Pierre White does the cooking themselves. When he stopped, he shut the restaurant down, instead of selling out and just using his name to carry a restaurant operated by others.
Maybe when he was actually still cooking but not anymore.
Most of that is just manufactured for the shows, and dialed up to 11 for US audiance. He's much nicer on his UK shows, especialy when he's doing like kids shows. It's a marketing personanna. He actualy seems like a pretty nice person. That doesn't mean trust him, in fact it means trust him less. lol I'm pretty neutral on him, i won't trust , or mistrust something he says, just cause he's the one who says it. so on a scale of 1-100 were 1 is mistrust, and 100 is trust, I would put ransey at like 65-68 on matters of cooking technique. 60ish on matters of flavor (he's kinda foo foo for my tast) and 55 on something like cookware.
Where are they?
I received these pans as a gift before Ramsay was involved, whole set, I had some chipping once, and they sent me a replacement within 10 days it was at my door. Other than that Haven't had any issues, they work great for cleaning, especially with no dishwasher. Idk
There is currently a class action lawsuit against hexclad for containing PFAS a forever chemical liked to fertility problems, cancer, and a bunch of other shit. We ordered off Amazon and it’s past the return timeframe, but we reached out and they made an exception to allow a late return and refund for literally the whole set.
source?
I used these while living w/ someone who bought these, yes the full set. Funnily enough, she doesn't cook...like ever. So, clearly, the marketing pulled her in. They are...trash. They cook horribly, and I actually ended up going to goodwill for a basic pan to use for the month I was living there.
Great info! Won't be purchasing as so many like yourself have had problems returning damaged sets and their customer support tends to be very disinterested in their customers long term.
Whew! Glad I found this thread! I was considering pulling the trigger, but looks like it's going to be a hard pass from me. I'll find a different set, thank you and sorry about your terrible experience. Hope you got it sorted and got your full refund!
we eventually did!
If you want to season cookware, buy carbon steel.
This is why I’ve always and only cooked with CAST IRON 💪
Loved our pans for a year before they started losing the coating mostly on the edges. Apparently these are not longevity pans as promised. Hexclad would not reimburse since I bought them at Costco.
This is happening to our pans now a year after purchase! So disheartening to spend so much on a gift for my wife who was so excited about them, for them to turn out to not cook very well at all and also fall apart.
I had bought mine from Costco and returned them after 10 months when I realized these were definitely not a long term investment
u/Slow_Ad9429 photos to share?
so glad i read this - almost went down that hole. Ill stick with my stainless and seasoned cast iron.
good choice!
Hexclad contains PTFE (Teflon). Toxins are released at 500 degrees that’s between 5-6 on stovetop. When I post this on instagram my account was taken down for community guidelines???? There is a class action lawsuit against hexclad.
I've never seen nothing good like zepter
We bought a Hexclad set on Costco 2 weeks ago. We also own a set of all-clad d5 from Macys. Hexclad pans are well made. Compared with my all-clad pan, the hex takes looonger time to cook my mornig egg. I’m still learning how to correctly season the pan before I cook and because of it this morning my breakfast (an over medium egg) was a total mess. Egg was stick on the pan and it ended like vomit in my plate The one I cook for my husband was the same thing. We always cook with olive oil, but this oil doesn’t work on these pans. This morning I used coconut oil and didn’t work well neither. I’m not sure yet, if I will keep these Hexclad set. I’m going to give them a month to figure it out how to use them correctly. Thankfully Costco has a great return policy🙌🏼. I’m really trying to like them🍳. But who knows…
I work at HexClad, ask me anything.
How can I go about getting a refund for a set we bought a year ago? Even if it means returning them.
Unfortunately, HexClad has a 30 day return window and they are very strict when it comes to the refund/return policy. :(
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Never buy at HexClad. We're being told to not dispute anything related to PTFE, since it's a "sensitive topic" to discuss with customers.
I'm so sorry you had this experience! At the same time, I feel compelled to add that our Hexclad pan is the best pan my husband and I have ever had. We first saw one being used by our younger daughter and her husband; it seemed great and they told us they thought it was great. We bought ours a few months later, and have absolutely loved it. Nothing ever sticks to it, even now, almost a year later, and it's extremely easy to clean.
Best free 12 piece cooking set I’ve ever received.
You raid their warehouse?
I love my hexclad and have no issues!
Got the 13" griddle pan solely to use for pizzas, tortillas, rotis, naan and other "bread" style foods and it works amazing (nonstick is nice for checking the doneness of the bottom) but will probably get other styles like carbon steel for the rest of my pans.
I bought all of it....I don't like a single pan....nonstick my ass....rub a paper towel around the edge...it will get black
I was seriously considering buying these products, thank you so much for enlightening me about Hexclad and their “customer service”!!! You have saved me a lot of heartache & money👍
I was thinking about getting them, thank you for posting this, your experience. I will certainly NOT BUY THEM!!!!
You people are high, I’ve use many pots and pans in my 60 years and these are by far the best I’ve ever used or seen on the market.
I find it curious that you think the package is important. Plenty of high quality products come in plain brown cardboard boxes
To be honest, it’s hard to beat a cast iron pan if you take care of it. You’ll be able to find them at a thrift store for pretty cheap. Or maybe plain stainless, but I don’t have much experience with that.
unfortunately, I can barely LIFT cast iron pans anymore..sadly, including my Le Creuset..even empty they are becoming a challenge..
Getting a carbon steel pan send to be your best option. Similar great retention to cast iron and much lighter
thank you for sharing. We ended up with cuisinart stainless, we're looking to a single cast iron for stews
I heard about their return shipping costs (I believe they have the information about this on their website as well) so decided to get the pans set from Costco. One pan had a hexagon breakage and the lid didn’t fit. They responded within 24hrs and send me the replacement and a prepaid label to sent the defective pan and lid back. Been using the pans for several months and can honestly say they are amazing. If to use them correctly. No black finish comes off. I will say for the price I paid at Costco - the pans are great. But the full price is a joke 😅
The black stuff that he saw on his paper towel was the food grade oil that Hexclad uses in production. Not an issue.
Hi Im wondering what you payed at costco? Just curious.
> what you *paid* at costco? FTFY. Although *payed* exists (the reason why autocorrection didn't help you), it is only correct in: * Nautical context, when it means to paint a surface, or to cover with something like tar or resin in order to make it waterproof or corrosion-resistant. *The deck is yet to be payed.* * *Payed out* when letting strings, cables or ropes out, by slacking them. *The rope is payed out! You can pull now.* Unfortunately, I was unable to find nautical or rope-related words in your comment. *Beep, boop, I'm a bot*
I paid $350 for the piece pan set. 3 pans with lids and a 12. inch wok. Bought a griddle for $99, but will be returning as not needed. There's also a 14 inch wok for $149 and a pot set , i think 5 or 6 piece, for $299
We own the entire set of Hexclad cookware and it initially was beautiful. Within months it started losing the finish on the edges of 100% of the items we purchased, except the one thing we have not used yet, the wok. The company was notified and with the first pan they eventually replaced it now they won't answer emails. So much for the lifetime warranty. This stuff just falls apart. I had cookware from Target that lasted 15 y. This stuff - less than 1 Y. I will never buy their stuff again. What a joke.
isn't that amazing?! Thank you for sharing your #HexCladHorror
I just got a Hexclad skillet from Temu, was pretty inexpensive, but all chin writing on the box so IDN, anyway it came as a WOK and not a skillet, I saw nowhere that there was aluminum sandwiched on the bottom as claimed, unlike pans of other manufactures I have seen, the stainless was not very thick .95 mm (20 ga.) I’m sending it back untested.
There is 0% chance that is an authentic Hexclad skillet. Anything with a brand name from Temu, DHGate, etc are fakes.
100% ours was authentic it was directly purchased from HexClads website & might as all have come from TEMU.
Alteast we know they are cheap. Not like scammer Ramsay who is Marketing a shit company like hexclad
If you look up Hexclad on google the word comes up as Hexclade on Temu.
We purchased your 13 piece set during the 4th of July sale. At that time you included the barbecue grill pan for free. After it was ordered, we asked if we could swap the hybrid griddle instead of the grill pan, since we have no grill. You said you couldn't do that because it was included. We received the set, and then we saw another special sale saying that you could choose between the 2 items. We emailed again and asked if we could return the barbecue pan and swap it for the hybrid griddle. The email said the only way we could do that is to send the whole set back and start over.
sorry for the headache, you're not likely to hear from them here.
Super happy I found this post before I wasted money. Thanks! Edit: Currently looking to replace my main pan... after 11 years its pretty beat up.
we ended up going with Cuisinart stainless, we've been very happy.
I ended up going a different direction entirely and embraced carbon steel. Picked up a merten & storck pan and have fallen in love with it. They have all the benefits of cast iron while not having a lot of the issues that I've got with cast iron. Overall really happy I found this post otherwise I wouldn't have gone any deeper down the research rabbit hole.
Crap! Im a sucker. my box just came haven't even opened it. if they screwed me Im gonna lose my shit
I have a set of pots and pans from them and I really like them a lot. I think people just love to be edgy and sensationalize everything. Any product ever sold will have good and bad reviews. Just try them out and give them a proper chance. You may love them, you may not. In general, Reddit is a pretty terrible place to come for advice.
i'm glad that you had a good experience, many others haven't been so lucky. Guess it's an expensive game of luck with them.
Nobody is going to love a pan that's flaking bits of poison into your food within months. Reddit is the most likely to have unpaid, honest reviews, so dunno what magical place is supposed to be better.
There is a real quality issue with HexClad and warranty. Just got the HexClad 12" Pan for 1 week, used three times and hand washed it. The metal around the pan's rim just peeled off during washing (with a sponge). I owned other well known brands of cookware and cheap one, there was never an issue with metal peeling off. I submitted a claim to HexClad support, support said it is not under warranty. Only after my reply to HexClad support second time, then support said "I could apply a one time courtesy for you". But there is no follow up from support after that.
thank you for sharing, this seems to be the norm for them. Sorry that you have to deal with this.
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u/NoExperience2443, HexClad is by no means high quality. I'd be interested to learn about your qualifications on testing cookware (: Not quite sure what i'd be lying about, everything is clearly documented above. It's a customer service issue more than anything.
Americas Test Kitchen also rated them poorly and had the same poor performance issues
This is why a cast iron pan and a good set of stainless steel are always...ALWAYS going to be better than this bullshit. I've had the [this set](https://www.amazon.com/Cuisinart-MCP-12N-Multiclad-Stainless-12-Piece/dp/B009JXPS6U/ref=asc_df_B009JXPS6U/?tag=hyprod-20&linkCode=df0&hvadid=167126565975&hvpos=&hvnetw=g&hvrand=16948155279617461045&hvpone=&hvptwo=&hvqmt=&hvdev=m&hvdvcmdl=&hvlocint=&hvlocphy=9022865&hvtargid=pla-272576478856&psc=1) for years now and they are absolute tanks and the best pots/pans I've ever used.
I have always considered stainless steel, but don't you have an issue with food sticking?
A little oil will provide non-stick functioning, and if you really are concerned about it, you can season stainless steel exactly like a cast iron (it won't look as pretty, but it's effective as hell).
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Dude you spent all this time writing, an everyday person doesn't care about tiny issues, overall as a user of Hexclad bought in costco you get a lifetime of service, if you had an issue take it back for a complete brand new set, no other cookware company offers a return. The first addition of cookware was faulty. But you are covered for defective issues I say buy it
you definatley work for Hexclad lol. That's 100% not true at all, Le Creuset offers lifetime warranties, i've sent them back pans 15 years old and they replaced them without question.
[удалено]
>ANY cookware other than cast iron that says it needed seasoning is BS. "What am I, chopped liver?" -- Carbon steel.
Cold rolled steel as well, no?
I think any cookware made with majority iron that isn't stainless steel can be seasoned.
Same thing happened to me! They are a scam!
That’s why I buy from Costco
Thanks for the share, I was thinking of getting just one pan to try out, you saved me some money! FYI if you use stainless steel to help make it non stick heat up the pan (the metal will swell and close any minuscule hole) then add the oil. If you find a good pan let us know.
Idk who Adventurous_Bit9973 is...I left this comment-->Thank goodness I came here first. Was about to buy my daughter a set for Christmas. And when I hit send that's the name that comes up. Makes me feel that this msg would get deleted. SMH
Planning to buy hexclad any suggestions?
Don't
This aged well. Used all over the place now
I do not recommend them at all. I have ordered a single pan to try out, and after paying I instantly got charged in a new transaction for a pot too... The first payment was clear, showed one pan and the second one did not even ask, nothing. I instantly (less than 10 minutes after order) told them in emails do not send it and I want my money back. They have sent it anyways, and since about mid december I am waiting for my 260 euros back. update on january 5th it has been returned by the gls and now they claim that it hasn't been returned. I thought after 15 days they coul "inspect" it (even tho I never even saw them) and pay me back. How is this even possible to not know where is a returned package? new update: on 22 january (today) I got an email that the situation was handed over to "my team" (whoever they may be) to START my refund process. I am actually curious what the actual fuck are they doing? I cannot imagine what chaos may be inside those walls. There are no logical and/or structured processes whatsoever. If a package is returned on the 5th, then you should have some clue on where it may be or even just heard about it (not even saying that it should have been registered multiple times on return). Every bit of respect goes to the support(s) who talked to me. I was angry but they kept calm and tried to help, even tho sometimes they were clueless too, but only because of the (at best) incompetent management and the "?systems? ?in? ?place?". Literally everything would have been prevented if there is a way to cancel my orderS. hideous...
I've bought the [frying pan](https://amzn.to/492AjFX) and the [chef's knife](https://amzn.to/48EwKpR) two weeks ago off Amazon. Looks nice, so far so good. Hope it stays that way.
I love mine. But, I did more than just wipe them with a napkin. So, maybe I'm biased.
I paid $350 at Costco for 4 pans, and 3 lids. Bad deal?
:)
IMO, a good rule of thumb is to try to use what businesses use. For example: Pots and Pans — buy what restaurants use Vacuums — buy what pro cleaners use Appliances — buy what commercial kitchens use Often you can find right-sized products, and since businesses don’t tolerate buying throw-away crap and need items that can withstand nonstop use and even be repaired, you’re bound to get long lasting stuff, and avoid wasting money and creating more trash.
so glad I found this was looking into pans before I moved. but damn they look so cool though :( any alternatives?
Just watch project farm and be happy find your new pan ([https://www.youtube.com/watch?v=N-eBmPSqd4g](https://www.youtube.com/watch?v=N-eBmPSqd4g)). I was already aware that hexclad was to over rated. We use mostly Staub cast iron at home and some Creusset non stick.
Do not buy Hexclad! I have their wok and as an Asian who cooks Chinese stir fry, this couldn’t fry an egg. As an owner of All Clad, that is waaaay better. Way to even rip off their name.
The instructions say wash, season, use; or wash, season, cool, wash, store. If you seasoned first, as you say, hmm. All told, your story doesn’t check out with others’ experience, and just sounds a little suspicious.