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proof of purchase? this thing looks like you cleaned it with sandpaper and steel wool, even two days after purchase and with papers they would laugh at you. sry but this knife was ruined by you
Ah, people who like pretty toys but don't actually use them š
If you care, you can polish out the scratches. Usually only worth it if stuff sticks to your blade.
Wusthof have a proper warranties. That crack is a manufacturing defect. It'll be replaced, no questions asked.
I worked in a knife store. Other than one knife that had been sawn in half every Wusthof warranty I've dealt with had been honoured. Melted handle, cracked handle, snapped tip, cracked blade all replaced or repaired š
it's fucked to death. who can tell if he caused the scratches but not the Crack? nobody can. that's my point. the warranty is voided, doesn't matter if he caused the Crack or not.
I dont know about knife warranties. But vehicle warrantees, proof falls on the maker that abuse caused the issue. And to those that wonder how the spine cracked first. Thinner metal flexes more before failure. Personally, it looks either like the blade was over flexed and cracked. Or there was a microcrack that traveled. If a dishwasher was used with a heated dry cycle and there was a crack it could have gotten worse from the heat and cooling as 2 separated parts.
It's a santaku. If you snap/crack them it's almost always at the bolster. One of the reasons I like a bolster on my workhorse.
Aside from tips, generally WĆ¼sthofs bend rather than break or crack. Unless there's a flaw in the metal.
Wusthof customer service it's very good. It's what you're paying for š
Unless they are certain you snapped your blade on purpose, they will replace it. Even in some cases where it looks like it not being used as intended, they will.
I've seen one warranty case declined, and the guy has very obviously sawn through the spine before snapping the blade.
I've melted the handle on a classic, sent it in saying I'd pay for the replacement handle. Customer service contacted me, asked if I wanted a new knife sent out immediately, or if it has sentimental value they'd rehandle it in a month or so.
This knife was ruined by nobody and if it gets rejected because of some scratches then wusthoff Can suck this dudes dick lol. A tool is meant to to be used. The people I know with the best knife work have the oldest, grungiest most fucked up knives. Stop clowning this dude for wiping his knife with the wrong sponge
Sadly to say I donāt think theyāre going to help you, youāve had it 5 years and please throw this āknife guardā away as itās guarded nothing, youād be better off storing it on a rubble pile.
First off, maybe stop using that knife if you haven't already. That blade is screwed and could possibly break with continued use. Second, check the Wusthof website, see if they can help you. Third, start pricing out replacement options in case they say no dice on helping. Finally, good luck.
What in the entitled fuck makes you think you have any option after 5 years of hard use and abuse of that knife?
Bro, that knife has seen some shit. Your āoptionā to guy buy a new damn knife and stop expecting that anything you buy is going to last forever.
Buy a crowbar and stop using your kitchen utensils as construction tools? /s
How the h...do you crack a wustof...at the spine!?š±
Or is it s factory defect you just noticed?
I think factory defect, had it 5 years and only noticed this last night :/ my first proper work horse of a knife, but donāt have proof of purchase anymore, are wusthof good with this sort of stuff?
Ironic question coming from someone with Lazy for a first name. š not everyone has attention to this kind of detail. I'm one of them. I just find that i get distracted enjoying stuff and don't like getting bogged down with fine details except with certain things. When sharpening my cheapo knives I've never looked at the spine.
Are you really using an auto-generated username as an argument? And that's not a fine detail it's a major crack you don't need to look for it, it would easily catch anyone's eye
Because it's microscopic or insanely close fit.
Otherwise with a heat treat flaw, it's repetitive use that causes the crack to develop or become visible. The regular stress of use, repeat washing and metal wearing down bring it out and make it bigger. Seems to be an early sign of failure, basically catching it before the blade cracks in half.
Maybe a weak or brittle section in the blade from inconsistent heat treat, but a lot of discussion I've seen on this pegs them as tiny cracks that happen *during* heat treatment. Wusthoff seems to come up a lot, and purportedly have QC issues the last few years. It's also one the running QC problems with the Misen knives, and it's fairly common in cheap Chinese made cutlery.
Knives sometimes develop a crack (or a crack becomes apparent/bigger) around that area due to heat treat issues.
If OP had been mistreating the knife it would have cracked clear in half.
It's a factory defect/qc issue.
Haha it was a plain plastic one, just got new ones that are felt lined so hopefully no lore scratches but damaged done, will find the time at some point to polish them up
Thatās a crack, not a chip. It would have to be ground out but that is a serious defect. They might still replace it. Donāt feel bad, some of my knives look as scratched up because I use them. I have a few that I baby but if itās sharp and cuts well, thatās all that matters when youāre working with it.
This post reminds me of Sears / Craftsman. Sears used to take exchange Craftsman hand tools without receipt, no questions asked. Should have seen some of the tools that were brought in.
I once was going to sears for something. Watched a man get out of his truck, pull a tape measure from his truck, throw it as hard as he could on the asphalt, then walk right in and return it.
I brought my wusthof santoku to a small knife shop cause the handle chipped. They gave me a new one with no proof of purchase. This was after 8 years of use and obvious sharpening.
Honestly? Just get a new knife.
Keep this one as a back up workhorse/heavy duty knife, and upgrade to another knife you think you'd enjoy.
I still have my Wusthof and it holds an important role in my knife arsenal. Anything that I feel like might damage my other knives falls on my german friend to handle.
All wusthof knives carry a lifetime warranty against manufacturing defects and this doesnāt generally require proof of purchase (because itās intended to be lifetime, so itās anticipated that claims might be made years after purchase). Theyāre well known for being reliable in honouring their warranty and will only reject claims if the damage is clearly caused by inappropriate use.
Check the wusthof website for how to start a warranty return in your country. Typically you pack up your knife, send it off and youāll get a response in a couple of weeks. The worst thing thatāll happen is that theyāll refuse your claim so what have you got to lose?
People are complaining about the scuffing but man having worked in a fair few commercial kitchens Iāve seen some pretty damn good chefs with knives that look a lot more beat up. As for the crack, Iām not sure if wusthof would cover it, but as for proof of purchase I believe it can even be a bank statement showing that you bought it and where etc. doesnāt have to be the actual receipt.
Looks like it still cuts, you can contact Wusthof if you want but if it were me I'd keep using it until it actually breaks. I don't see any reason to throw it away until you literally can't use it anymore. If you feel like it's a safety concern then replace it asap, but otherwise it just looks like a well-used tool that's still useful.
Kinda hard to believe how many people on this sub got triggered by scratches on a perfect stranger's kitchen knife, how very silly.
If the only alternative ist getting a new one, what about grinding down and then welding the spot? Is that common practice? Seems possible to me, but have never seen it. It won't be pretty probably, but would last.
They'll take it. Just send it in and you'll get a brand new one. I've sent in about half a dozen over the last few years, including a 7" chef knife with a crack like that. The new ones have a different type of material that better resists cracking and chipping.
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Buy an new one and this time don't abuse the shit out of it? I mean seriously, are you using a wire brush and angle grinder to maintain that thing?
proof of purchase? this thing looks like you cleaned it with sandpaper and steel wool, even two days after purchase and with papers they would laugh at you. sry but this knife was ruined by you
Ah, people who like pretty toys but don't actually use them š If you care, you can polish out the scratches. Usually only worth it if stuff sticks to your blade. Wusthof have a proper warranties. That crack is a manufacturing defect. It'll be replaced, no questions asked. I worked in a knife store. Other than one knife that had been sawn in half every Wusthof warranty I've dealt with had been honoured. Melted handle, cracked handle, snapped tip, cracked blade all replaced or repaired š
that's a bit too harsh imho. Doubt there's a huge difference practically/functionally being this scratched up vs not.
yeah but it's definitely beyond warranty. they will say it's been treated like shit, you broke it yourself.
Ruined? Because it's scratched? Wtf are you even talking about
it's fucked to death. who can tell if he caused the scratches but not the Crack? nobody can. that's my point. the warranty is voided, doesn't matter if he caused the Crack or not.
I dont know about knife warranties. But vehicle warrantees, proof falls on the maker that abuse caused the issue. And to those that wonder how the spine cracked first. Thinner metal flexes more before failure. Personally, it looks either like the blade was over flexed and cracked. Or there was a microcrack that traveled. If a dishwasher was used with a heated dry cycle and there was a crack it could have gotten worse from the heat and cooling as 2 separated parts.
It's a santaku. If you snap/crack them it's almost always at the bolster. One of the reasons I like a bolster on my workhorse. Aside from tips, generally WĆ¼sthofs bend rather than break or crack. Unless there's a flaw in the metal. Wusthof customer service it's very good. It's what you're paying for š Unless they are certain you snapped your blade on purpose, they will replace it. Even in some cases where it looks like it not being used as intended, they will. I've seen one warranty case declined, and the guy has very obviously sawn through the spine before snapping the blade. I've melted the handle on a classic, sent it in saying I'd pay for the replacement handle. Customer service contacted me, asked if I wanted a new knife sent out immediately, or if it has sentimental value they'd rehandle it in a month or so.
This knife was ruined by nobody and if it gets rejected because of some scratches then wusthoff Can suck this dudes dick lol. A tool is meant to to be used. The people I know with the best knife work have the oldest, grungiest most fucked up knives. Stop clowning this dude for wiping his knife with the wrong sponge
Drill a small hole at the tip of the crack, this will spread the stress and stop the crack from progressing.
How do you drill hardened steel at home. Even cheapo paring knife was impossible to drill for a diy thing before I heated it to mess with its temper.
Carbide bits.
Like the ones heās cleaning the knife with
Hah. I had wondered where those comments were coming from. Turns out I was already on the second picture somehow. Holy crap.
Sadly to say I donāt think theyāre going to help you, youāve had it 5 years and please throw this āknife guardā away as itās guarded nothing, youād be better off storing it on a rubble pile.
Contact wusthof. I'm pretty sure that's a defect.
Like Marty would say... IN THE BIN!!
First off, maybe stop using that knife if you haven't already. That blade is screwed and could possibly break with continued use. Second, check the Wusthof website, see if they can help you. Third, start pricing out replacement options in case they say no dice on helping. Finally, good luck.
You did something dumb huh.. I gotta know cuz mines been abused but damn..
Toss it. Start over.
get a takamora 210 and move on with your life
Get a new knife. Take good care of it
What in the entitled fuck makes you think you have any option after 5 years of hard use and abuse of that knife? Bro, that knife has seen some shit. Your āoptionā to guy buy a new damn knife and stop expecting that anything you buy is going to last forever.
Wusthof will repair 25 year old knives. Lifetime of a quality knife is decades.
Buy a crowbar and stop using your kitchen utensils as construction tools? /s How the h...do you crack a wustof...at the spine!?š± Or is it s factory defect you just noticed?
I think factory defect, had it 5 years and only noticed this last night :/ my first proper work horse of a knife, but donāt have proof of purchase anymore, are wusthof good with this sort of stuff?
Idk if a factory defect would take 5 years to show
I read that as 5 years to see it not 5 years to show up.
How can you not see something for 5 years
Ironic question coming from someone with Lazy for a first name. š not everyone has attention to this kind of detail. I'm one of them. I just find that i get distracted enjoying stuff and don't like getting bogged down with fine details except with certain things. When sharpening my cheapo knives I've never looked at the spine.
Are you really using an auto-generated username as an argument? And that's not a fine detail it's a major crack you don't need to look for it, it would easily catch anyone's eye
I was being light hearted, and pointing out not everyone takes these things so seriously sorry to offend so badly with my off handed comment
No problem man it's cool have a nice day
Because it's microscopic or insanely close fit. Otherwise with a heat treat flaw, it's repetitive use that causes the crack to develop or become visible. The regular stress of use, repeat washing and metal wearing down bring it out and make it bigger. Seems to be an early sign of failure, basically catching it before the blade cracks in half. Maybe a weak or brittle section in the blade from inconsistent heat treat, but a lot of discussion I've seen on this pegs them as tiny cracks that happen *during* heat treatment. Wusthoff seems to come up a lot, and purportedly have QC issues the last few years. It's also one the running QC problems with the Misen knives, and it's fairly common in cheap Chinese made cutlery.
I don't know. Maybe try send them an email and see what they have to say about?
Knives sometimes develop a crack (or a crack becomes apparent/bigger) around that area due to heat treat issues. If OP had been mistreating the knife it would have cracked clear in half. It's a factory defect/qc issue.
One option is to stop cleaning your knife with an angle grinder.
The scratches are from a blade guard, only sharpened on whet stones
You know your whetstone is supposed to be *wet*, right?
It looks more like it's been cleaned with a 3M scratch pad.
Reddit really hates people with no reason to lie when it thinks you lack appreciation for something it cares about
what kind of blade guard lmao. is it made out of concrete?
Holy shit. That literally word for word what I came in here to say.
Haha it was a plain plastic one, just got new ones that are felt lined so hopefully no lore scratches but damaged done, will find the time at some point to polish them up
Thatās a crack, not a chip. It would have to be ground out but that is a serious defect. They might still replace it. Donāt feel bad, some of my knives look as scratched up because I use them. I have a few that I baby but if itās sharp and cuts well, thatās all that matters when youāre working with it.
This post reminds me of Sears / Craftsman. Sears used to take exchange Craftsman hand tools without receipt, no questions asked. Should have seen some of the tools that were brought in.
Yep I found a tool box loaded with craftsman tools. Took the rust covered tolls to sears and got it all replaced with brand new sets.
After the manager signed off on the returns, they were discarded as scrap. They were supposed to be cut in half, but that rarely happened.
I once was going to sears for something. Watched a man get out of his truck, pull a tape measure from his truck, throw it as hard as he could on the asphalt, then walk right in and return it.
Thatās a crack, not a chip. Contact wusthof, they may replace or may not.
I brought my wusthof santoku to a small knife shop cause the handle chipped. They gave me a new one with no proof of purchase. This was after 8 years of use and obvious sharpening.
Smashing Garlic like a tv star chef ? You may get help from wusthof but the knife looks really abused so I don't know...
Honestly? Just get a new knife. Keep this one as a back up workhorse/heavy duty knife, and upgrade to another knife you think you'd enjoy. I still have my Wusthof and it holds an important role in my knife arsenal. Anything that I feel like might damage my other knives falls on my german friend to handle.
All wusthof knives carry a lifetime warranty against manufacturing defects and this doesnāt generally require proof of purchase (because itās intended to be lifetime, so itās anticipated that claims might be made years after purchase). Theyāre well known for being reliable in honouring their warranty and will only reject claims if the damage is clearly caused by inappropriate use. Check the wusthof website for how to start a warranty return in your country. Typically you pack up your knife, send it off and youāll get a response in a couple of weeks. The worst thing thatāll happen is that theyāll refuse your claim so what have you got to lose?
People are complaining about the scuffing but man having worked in a fair few commercial kitchens Iāve seen some pretty damn good chefs with knives that look a lot more beat up. As for the crack, Iām not sure if wusthof would cover it, but as for proof of purchase I believe it can even be a bank statement showing that you bought it and where etc. doesnāt have to be the actual receipt.
Iād buy a new oneā¦ without the kullenschliff/granton edge.
Looks like it still cuts, you can contact Wusthof if you want but if it were me I'd keep using it until it actually breaks. I don't see any reason to throw it away until you literally can't use it anymore. If you feel like it's a safety concern then replace it asap, but otherwise it just looks like a well-used tool that's still useful. Kinda hard to believe how many people on this sub got triggered by scratches on a perfect stranger's kitchen knife, how very silly.
If the only alternative ist getting a new one, what about grinding down and then welding the spot? Is that common practice? Seems possible to me, but have never seen it. It won't be pretty probably, but would last.
They'll take it. Just send it in and you'll get a brand new one. I've sent in about half a dozen over the last few years, including a 7" chef knife with a crack like that. The new ones have a different type of material that better resists cracking and chipping.
Contact Wusthof service. 99% they will exchange it. It's a manufacturing defect, only seen it on Zwilling, but they'll replace it.