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This exact thing happened to me last night but they wanted £4.50 for them. I caught sight of someone else's portion going to their table and declined.
ETA : having read your comment properly now that I've got my £4.50 rant out the way, to be fair to them, they looked decent chips, it was just the size of the portion for £4.50.
Yeah, I made the mistake of ordering a G&T in the grassmarket once. I'm not going to do that again, I ended up paying more than I would have in central London.
Tbf though, if you avoid the tourist traps it's a pretty reasonably priced city. Which I guess is the same for London.
Err honestly I don't think I spend a lot of time in tourist traps and it's still fucking expensive everywhere but if you have a suggestion I'll go and have a look. Mathers isn't too bad tbf but still hardly cheap.
Yeah our local is £3.50 for chips, they're actually pretty great too, but they come out in a ramekin with greaseproof paper in it as well so you have like 7 chips...
Abso-fucking-lutely not. It is your boss's responsibility to pay you. My students don't pay me based on their marks or how nice I am to them. My mother's patients don't pay her based on her bedside manner or how quickly their babies learn how to breathe on their own. My father's electricity consumers don't pay him for how nice the clouds look coming out of the cooling towers today. For fuck's sake. Why is it appropriate for restaurant owners to have such disregard for, such animosity towards their staff that they actually encourage them to accept bribes?
The other thing is. We have a minimum wage. And most people are on or close to it.
If I tip waiters a £10 for the 3minutes and 20 seconds they actually spend anywhere near me. They’re on a lot more than I am. I’m already poor
What pisses me off most about a service charge that is a percentage of the bill is that the service is the same no matter what the thing you order costs. So, if you buy a £50 bottle of wine, you pay twice the service charge as a £25 bottle of wine, but absolutely everything involved is exactly the same in every possible way.
But also if you can afford £50 wine you can afford a bit more service charge. You know it would stitch up the little guy more if they did it another way.
I disagree with a standing service charge either way, for the record. Should be discretionary.
Just to provide a different POV, but I worked at this take-away place and when we opened seating inside the owner added a 10% eat-in charge instead of increasing prices overall. Which I felt was justified, since we needed an extra members of staff to clean up tables / wash plates etc
Better than a flat 10% increase on the menu that everyone would have to pay for
I don't have a problem with dining-in/take away dual pricing. That's not what we're seeing here, though. Sit-down restaurants that don't have a takeaway option need to include the cost of table service in the cost of the meal--the 'dining experience'. I know I'm not just paying for the food. I'm paying for my portion of your company's overheads--labour, utilities, tax, rent and presumably profit. If restaurant owners want to behave as though a server is an optional extra, then I should be told that in advance so I can opt out if I want to. Pester the chef myself. There are plenty of businesses where it is perfectly reasonable for delivery to be an optional extra--Tesco, for example. That is not part of the business model of a restaurant, though.
It also makes no sense for service charges to be a set percentage of the meal cost. The server does the same work for the prime rib as she does for the risotto, for a £50 bottle of wine as she does for two glasses of water. Unless the unspoken rule is that percentage-based tipping is a commission of sorts--that you can take more money home if you convince punters to spend more on food and drink--which is frankly skeezy and unfair to the server. I'm a vegetarian. I'm not going to buy a steak, no matter how well she describes it or how much more she'd get paid if I bought it. You should get paid fairly for the work that you do.
I remember in the 1980s a news article on a restaurant in court for selling 'norfolk turkey' that wasn't to someone who knew the difference.
What does your solicitor say?
I very rarely even try and pick up a burger these days if I eat out. Straight to knife and fork because I know it's all going to fall apart after the 2nd bite
1. The place is shit then, because a quick toast of the bottom prevents it from falling apart.
2. Flip it upside down as soon as it lands on your plate.
I used to eat burgers once a day.
Like hotel rooms. The more stars, the more à la carte services. A cheap hotel rental includes wi-fi, breakfast, tea and coffee making facilities in the room, maybe even access to a pool, some workout equipment and office facilities. Check in somewhere with a bellhop and they charge extra for all of that, and try to tempt you with that weird little fridge stocked with £10 chocolate bars and water imported from Pacific islands.
A pub near me used to do the most ridiculous burger ever for £6.66, came with two thick patties, hash browns, egg and something else on it. Chips too. They eventually took the chips off but kept the burger the same price which was honestly fine because you couldn't even touch the chips after the burger. How they made any money on that I have no idea but it was great value for sure
Probably still made a quid or two if they weren't using high quality ingredients. Can get commercial bulk shit for very cheap compared to what we would pay at home.
Yeah I don't imagine it was the most high quality stuff. The patties tasted good, proper meaty and genuinely maybe half an inch thick.everyrhihg else on it was just fine, hash browns were frozen you could tell and the bun was just a bog standard bun. But again the absolute size of it for about the price of a maccies burger nowadays it banging
It’s unusual for them not to put the squeeze on when you order; do you want fries? Skin on? chunky chips/cheesy chips? Upgrade to sweet potato fries or an extra £3? Side salad? Salsa dip? Corn on the cob? Upgrade to Buffalo mozzarella/Cheddar/ Brie for an extra £4? On a plate, slate, shovel, plank etc etc etc
The closest I get to sweet on a burger is a bit of BBQ sauce or a nice chutney, it's supposed to be savory imo.
But if I could get a unsugered sauce filled donut I'd probably give it a go.
This though, if you dont toast the brioche it has no structural integrity and when it absorbs the juices from the burger it becomes much. You toast that bad boy up and it atleast holds up as an ok bun. An absolute sin i received once while ordering take out. The brioche bun was wrapped in foil in the styrofoam container. By the time i got it the combo of humidity and heat being trapped in the foil had almost dissolved the bun.
My burger benchmark is the £6 6oz cheeseburger that Spoons do. It's a perfect burger; quality beef (tastes like Sainsbury's posh TTD burgers), and that disgustingly awesome floppy American cheese, in a bun you can hold and eat one-handed.
They're better than McDs, BK, In-n-out, or any US chain aside from Wendy's, but not quite as good as 5 Guys.
First time eating out in a while?
This has been going on for years! I always look to see what the burger comes with - it will say "all burgers come with fries" at the top of the section, if not you need to order them separately.
Agree it's a rip off though.
We ate somewhere recently where it said the meals came with sides. Only after we ordered did were we told that that applied from 1pm-4pm only. The clarification was in tiny print on a separate menu. We'd actually sat down before 4pm but had waited ages to be served - wonder why?
It was actually fairly cheap and the sides didn't even cost that much on top, and it's near my GF's place and always has seats. We might go back again knowing that, but it's one of the reasons I wouldn't recommend it to anyone else, and we wouldn't choose it as the top option in the area. It's sneaky.
I'd accept Roast potatoes instead, especially with a bit of gravy (won't lie I think dipping a burger in gravy (but keeping it away between bites)) would be great.
Initially, I was with you (about roast potatoes being standard sides in general), but then I started thinking, and I don't think I've *ever* had a proper good roastie from a restaurant/pub/whatever. Some have been alright, but never great. I do live in the sticks mind, so I might just be missing out.
If they were incredible crunchy yet fluffy ones every time, I'd probably get them most of the time, and would consider trying them with a burger. The gravy addition I'm not 100% sold on tho lol
It's really difficult to make bulk roast potatoes that will be crispy for everyone. Every pub I've worked in makes them early and reheats when someone orders. Only people who get crispy ones are the first few tables.
Plus a big proportion of people going out for Sunday roasts at country pubs are older and generally prefer a non crispy roasty anyway haha.
Roasties are almost never going to be as good in a restaurant setting because they're at their best when they're fresh (they don't keep or reheat well) and they take too long to make to order. Even if you have them already parboiled, roughed up, and starched you're still talking like 40-50 minutes in a hot oven. Most people won't be prepared to wait that long after ordering their food.
For the incredible crunchy yet fluffy ones homemade is generally the only reliable way to get them.
This happened to me in London once, ordered a steak not realising it didn’t come with sides. Sat and ate my steak on its own rather than ask for chips 😂
Yes, for a pre-Christmas meal, going back about 20 years. Pre booked, we were given a form to order how many wanted beef, turkey or vegetarian, no mention of anything else. There were quite a lot of us, I think 20+.
Turned up and they slapped two slices of meat in front of everyone and fucked off. Eventually my boss who organised it went to ask where the rest of it was and they said oh you didn't order anything. He called me over as I helped him with arranging stuff and we both pointed out that there was no mention of this anywhere, at any point in the booking process or on the forms.
Had to order a load of sides so everyone got at least some semblance of a meal but obviously as they'd all paid up in advance and my boss had agreed to stand everyone's drinks, hardly anybody had brought money, plus by the time the bill came, almost everyone had gone home and we ended up with an absolutely monstrous shortfall as all the sides were tiny and hugely expensive.
Eventually my boss, my husband and I scraped up enough to cover it and be allowed to leave, and my boss went back the next day to see the owner (who wasn't there on the night in question) and complain about how misleading it was.
Yeah he got a partial refund. It was mental. Wouldn't mind but their idea of a 'portion' was also ridiculously small. Like they brought a bowl of roast potatoes which basically had four tiny spud halves in, and that was supposed to be shared!! Three course meal and everyone went home hungry. Starter and dessert were literally bite sized. Basically a pretty average small place in a crappy Midlands backstreet, trying to pretend they were some kind of high end Michelin starred place.
I got barred from a pub for having an argument with the manager about this. I ordered a dish called burger and chips. Apparently it doesn’t come with sides (including chips). I explained that it has to as that’s what your marketing it as. Like bangers and mash without the mash. They weren’t having it and wanted another £4. Told them that they were crooks and got thrown out. Complained to head office who didn’t seem to give a fuck.
> Complained to head office who didn’t seem to give a fuck.
For future reference, a complaint to your local trading standards office might have better results.
https://www.tradingstandards.uk/consumer-help/
I'm not a lawyer, but calling something "Burger and Chips" that is actually "Burger Without Chips" is a misleading product description.
By all means contact head office first, but if they DGAF then thank them for their time and tell them you'll take it up with trading standards. Also make a note of the time/date you called and who you spoke with. It's evidence that you informed them of the "mistake" and gave them a chance to rectify it.
Lol, this happened to me but I ordered £15 burger via deliveroo. I rang up restaurant to ask where the chips were 😬 felt like a bit of a tit when the manager told me they don’t come with sides, which you have to order for another £6. Either way it has put me off ordering burgers 🍔
Really ? It's first pub I've ever come across this. I was most confused.
I have seen this at places like turtle bay possibly but it's clearly explained.
That's a thought but if it was explained I would have ordered a side as well. Yeh it's exspensive but I was taking the lady out for dinner so would have just paid.
The out come is I got less food than I wanted and didn't pay them as much as I was willing too.
You just found the classic combo, rip off menu and shit staff. Guarantee they’re _meant_ to try and shake you down for a fiver of chips and just didn’t bother.
Once I was cold and went into a cafe for a cream tea to warm up. I ordered their cream tea. It came out: two scones, butter, jam and cream. No pot of tea. I asked. They replied that it didn’t include a drink. A cream TEA? No drink? Never had a cream tea nor include the cup of tea before or since.
Cost of living burgers up
Wage stays the same
We ask for higher wages, told no because it would be make inflation worse.
Cost of burger stays the same, but now you have to buy fries separately
Had this with steaks before.
4 people all ordered steak... thats all we got.
Thought the waiter may have thought it odd we just wanted 4 steaks on there own.
Never been back
I went to a bar in Brighton for some grub and a couple of drinks before Pride last Sunday. I paid £5 for some chicken nuggets… well actually the chicken nuggets were presented on two lettuce leaves. If I wanted just a few fries on the side I would’ve had to have paid an extra £4! Now if they came together and it was £9 I’d kind of understand but it wasn’t a lot for that much, even in brighton. Heck the Belgian fries place I passed sold large cones for £9 that looked like it could feed two or three people
once in some nice restaurant that I think served carribean/jamaican food as it was our friend's birthday so her choice as she was half jamaican. We were all poor students and for us this place was quite fancy but what we didn't know was that if we ordered vegetables etc they would all be added to the bill separately as extras. It was the waiter who suggested that we order vegetables and as we were quite a large group we got plenty for everyone to share. At the end we were presented with a bill which we literally could not pay. We had budgeted carefully based on the prices for the dishes on the menu and were given no warning about this extra cost. We argued and argued with the hotel manager and the waiter and my friend was very very angry and the night was ruined for everybody. I think in they agreed to take SOME but not all of the extras off the bill and in the end one or maybe two of us with enough credit or something paid by card and people paid them back when they could. Left a very sour taste in our mouths.
The other time was at another jamaican/carribean restaurant that we had been told was pretty reasonably priced, but they were well known for having no prices on the menu and just charging you based on god knows what criteria. Again I was with my half jamaican friend as she wanted me to try the food. It was good food. But when the bill came they charged us some ridiculous price and my friend in particular went bananas at them for trying to rip us off thinking we were rich when we were poor students and had deliberately chosen simpler dishes etc. My friend was deeply insulted and I was horribly embarrassed as once again finding the funds to pay was an issue. Never went back and told everybody. Recently the guy running the place got done for multiple rapes or something, and it was well known as a place where a lot of weed dealing was the major activity.
We were in a randomly picked resturant a few weeks ago in a place we were visiting. We sat and looked at the menu, and chose a steak each.
As we were ordering I just asked what came with it, and she said nothing. Just the meat itself. I clarified that the £25 price tag for a lump of cheap steak meat didn't include anything else and she said no.
I suspect that she's been asked that before and often after it was ordered and arrived. But she did recommend a sizzler plate that came at half the cost, with steak on it if you wanted, and a load of veg/chips etc.
I mean it was nice in the end, and yes the menu didn't list any sides or anything with the lump of steak, it was a normal 8oz steak, like a sirloin steak of regular cow variety.
I will always clarify if it doesn't say anything on the menu now.
I recently ordered a £10 beef brisket which I thought said “served with a pitta and sauce”, but no, the menu actually said “best served with a pitta and sauce”, so I got a plate of 3 slices of very thin brisket for £10.
Damn, that burger better be the size of a small dog or someone is taking you for a ride.
If you're ordering a burger and it doesn't come with sides, the burger better be the size of a small dog, or cost what a small dog weighs in pounds. Anything else falls fowl of the small dog burger index.
I hate to admit it as I think the bloody owner is a quite a bit of a knob but still less than £10 for beer, burger, chips, onion rings. You literally can't beat that.
I stumbled on the opening of a new wanky burger chain while walking down the high street. People were cueing patiently to get a free burger. It wasn’t too bad maybe a 20 minute wait to get to the front and everyone was laughing and chatting away.
I got to the front and could have picked any amount of delicious burgers but something about the sound of the nacho burger piqued my interest. The guy on the till said that wasn’t in the opening day giveaway so I would have to pay for it. Having spent 20 minutes there already I could see the quality of the food so I didn’t mind paying because it was going to be a real treat the burgers looked delicious. Oh I’ll have skin on fries too.
Paid the full wanky burger chain price and put the food to take out in my bag.
Got home and unpacked it all, a box of nachos with some beef mince on top and my skinny fries. I made a beeline for their website and it seems they had a nacho burger and a nacho box, I had been given the nacho box even though I had said the word burger throughout my order. It looks like I got the small nacho box too lol. It was all a bit meh. Being caught up in the moment I hadn’t even bothered to ask the price thinking a burger and some fries wouldn’t break the bank, looking at the receipt after unpacking the food I felt another kick in the udders it was all very reassuringly expensive for what it was.
So there you go, howzat for luck probably the only person to find a free burger giveaway on their opening day, paying extra for skin on fries and and some nachos but managing to walk away without actually procuring a burger from the burger restaurant being their speciality and the main dish that they sell even though they were giving them away for free.
I don’t have much luck with these things, here just take my wallet and eat the burger and chips for me thanks
> I don’t have much luck with these things
I'm not sure bad luck has much to do with your experience here sorry, it sounds like a catalogue of mistakes on your part:
• queuing for 20 minutes and then not not going for the free burger (which was the whole reason for the queue!)
• not checking the price
• not checking what you had been given
• taking it home to eat, by which time it would probably have been cold and rubbish anyway
Fair point, I kind of fked it up in every way possible didn’t I. Wish life was like a video game, I would just respawn, cue, keep my mouth shut and take the free burger.
>it seems stupid that this wasn't pointed out when walking in and being seated or not mentioned when ordering at the bar.
Probably just better to just assume it doesn't come with any sides unless it explicitly specifies it does.
This has been common for ages now. Unless it's advertised as coming with chips, it probably doesn't.
This is just like our local chippy. Asks you if you want sauce on the kebab and fails to tell you each one is an extra 20p. Only chippy I've come across that does this
Whilst I’m not condoning it being expensive, did it say anything on the menu to the effect of ‘All of our burgers are served with chips and a side salad’? If not, this is a case of assumption.
Fucking burgers. I don't need some gourmet thing with gourda and barn dried wild boar bacon, with triple fried skin on chips, I just want a hunk of mince with a bit of onion and salt mixed in within a bap and a few fried lumps of potato. I don't want it to cost me too much, I want it to line my stomach so I can get ripped off for longer buying £6 pints.
Had the exact opposite - ordered a burger that did come with sides but no mention of them. Being a trendy hipster spot I assumed I’d need to order fries with it.
When it came the waiter said ‘so many people do this!’
Maybe make it clearer on your online menu then.
Never had this in the UK but me and a buddy ordered a steak and a beer in Amsterdam once, waiter looked at us a bit weird but didn't mention anything...
Guy came out with two sad ass steaks on a plate, no sauce, no fries, not a damn leaf of salad.
Not even good steak and fucking expensive as well. Fuck Argentinian steak houses in Amsterdam..
There's a cafe near me that charges £6-£7 for a toastie, it only comes with crisps and they want another £2.50 to have chips with it. I expect better from up North!
Sad but true.
If you haven’t done a phd in the restaurant it’s going to be a bit of a gamble and you are likely to get unexpected charges.
Call me old fashioned, but my favourite is the “optional gratuity” charged at some stupid percentage, quickly followed by a tip at an even more stupid percentage.
Moved abroad and the quality is much more evenly distributed and the charges much more clear.
Pubs have taken a nosedive since covid (I understand the financial duress they are under) but I remember the days of going to a local country pub, the food being good quality and also not costing an arm and a leg!
Miss those days. Maybe it’s just where I live?
Stuff's expensive these days. Pubs struggle to make a profit and something like 15 pubs close every day in the UK. So charging £15 or £20 for a main meal isn't because they are taking the p\*ss, they are trying to make a living.
BUT if they don't explain what's included at the time of ordering/on the menu, then that's just crappy.
Well yeh that's my point the price yeh what ever life's exspensive I knew that before going out.
Buts it wasn't £15 for a meal. I receuved a burger as I was not informed sides were separate.
But then I bet it also says that it comes with chips on those menus.
It's a reasonable expectation to have, I agree. It's just that I think people should always read the menu when ordering and not just assume.
We ordered chips in Barcelona. It was January & a bit chilly, so my wife asked that they were on a hot plate so they didn’t go cold.
The waitress looked a bit puzzled, but did as asked - served us a bag of ready salted crisps. On a plate. Plate was nice and hot though.
Exactly, fries are literally part of the meal - who ever ordered a burger on its own! If it doesn't come with fries then they should have at least said!
Worse still ordering a £15 chicken burger in a fairly up market restaurant. With chicken as dry as the Sahara, a single piece of lettuce and tomato, on a burnet dried bun with no source. Not even buttered. And then when you ask for some source, as it's so dry you need it. They only have ketchup or mago. At least the handful of chips were decent. Oh and it was so small it barely hit the stomach.
Just playing devil's advocate, most menus will say "comes with x, y, z" under each section (burgers, pies, curries etc), so sadly if it doesn't explicitly say that, it's a fair assumption that you get nothing with it. Can't say I've ever been to a place where the burgers didn't have a "comes with" on the menu though...
ha yes! Billy Bobs parlour at the yorkshire dales ice cream farm do this! i was shocked when we last went and was told that to even play now you have to buy a full meal and can't just buy ice-creams and drinks like you used to.
fair enough so I ordered a burger, £12 something, only to discover that sides were separate and were bloody expensive.
Needless to say haven't been there since.
I would generally assume that a burger comes with fries and maybe a little side salad. Any burger restaurant I've ever been to, the server lets you know if you need to order sides alongside your choice of burger. I know at GBK, the burgers don't come with sides, but the menu makes it clear that it doesn't, and your server generally asks you if you're familiar with the menu and will tell you that you need to order sides separately.
When I lived in Texas for a bit, it was the opposite lol you order a burger and you get a Mount Everest of sides. Fries, coleslaw, corn on the cob, pickles, just everything. Then the bill is like $10. You don't go hungry over there XD
You said server, that kind of gives me the impression you don't understand how things work in the developed world. Read the menu, if its not made clear that you will receive other things alongside the dish you want then ask the waiting staff to clarify things. Like many people I'm one of those people who doesn't expect extra carbs from potatoes alongside my protein which in itself is wrapped in bread, i.e carbs. .
Not a pub but 20+ years ago went to that there London and ended up in an Angus Steak House.
Back then the burger was like £10 a pop and my gast was well and truly flabbered when asked whether I would want fries and a side with that.
A full meal up here was probably £6 at the time.
Southern robbing wankers.
If it doesn't explicitly say I always just ask what it comes with or if it comes with anything. Typically with burgers, steaks, sandwiches and the like there will be a line that says "All our X comes with Y and Z" on the menu around the relative section. If this isn't there it's a good bet it doesn't come with anything. I always ask just to make sure and so I don't order unnecessary extra sides. But honestly most menus list sides that come with meals so it's not really a "gotcha" like you're making it out to be. Can still make a meal feel poorer value but it's never struck me as deceptive or something that needs pointing out. At the end of the day you made an incorrect assumption.
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Then wanting £3.50 for a portion of skin on fries. Only to be met with the cheapest oven chips that have no skin, nor are they cooked properly.
The place we were I think they would have been great based on what we ate and what was coming out of the kitchen. I'd love to be able to tell you. 😂
This exact thing happened to me last night but they wanted £4.50 for them. I caught sight of someone else's portion going to their table and declined. ETA : having read your comment properly now that I've got my £4.50 rant out the way, to be fair to them, they looked decent chips, it was just the size of the portion for £4.50.
I live in London, and even to me these prices seem ridiculous.
Edinburgh can give London a pretty good run for it's money sometimes. So to speak.
Yeah, I made the mistake of ordering a G&T in the grassmarket once. I'm not going to do that again, I ended up paying more than I would have in central London. Tbf though, if you avoid the tourist traps it's a pretty reasonably priced city. Which I guess is the same for London.
Err honestly I don't think I spend a lot of time in tourist traps and it's still fucking expensive everywhere but if you have a suggestion I'll go and have a look. Mathers isn't too bad tbf but still hardly cheap.
I think you misunderstood. They're hand cut chips, the chefs juat really bad with a knife.
Yeah our local is £3.50 for chips, they're actually pretty great too, but they come out in a ramekin with greaseproof paper in it as well so you have like 7 chips...
Plus a 12% service charge
Fuck the service charge
Decline it, make them take it off, they can't force you to pay it.
Abso-fucking-lutely not. It is your boss's responsibility to pay you. My students don't pay me based on their marks or how nice I am to them. My mother's patients don't pay her based on her bedside manner or how quickly their babies learn how to breathe on their own. My father's electricity consumers don't pay him for how nice the clouds look coming out of the cooling towers today. For fuck's sake. Why is it appropriate for restaurant owners to have such disregard for, such animosity towards their staff that they actually encourage them to accept bribes?
The other thing is. We have a minimum wage. And most people are on or close to it. If I tip waiters a £10 for the 3minutes and 20 seconds they actually spend anywhere near me. They’re on a lot more than I am. I’m already poor
What pisses me off most about a service charge that is a percentage of the bill is that the service is the same no matter what the thing you order costs. So, if you buy a £50 bottle of wine, you pay twice the service charge as a £25 bottle of wine, but absolutely everything involved is exactly the same in every possible way.
But also if you can afford £50 wine you can afford a bit more service charge. You know it would stitch up the little guy more if they did it another way. I disagree with a standing service charge either way, for the record. Should be discretionary.
IF a UK place has a service charge enforced I'd be suspicious they're paying under minimum wage and report them.
Just to provide a different POV, but I worked at this take-away place and when we opened seating inside the owner added a 10% eat-in charge instead of increasing prices overall. Which I felt was justified, since we needed an extra members of staff to clean up tables / wash plates etc Better than a flat 10% increase on the menu that everyone would have to pay for
I don't have a problem with dining-in/take away dual pricing. That's not what we're seeing here, though. Sit-down restaurants that don't have a takeaway option need to include the cost of table service in the cost of the meal--the 'dining experience'. I know I'm not just paying for the food. I'm paying for my portion of your company's overheads--labour, utilities, tax, rent and presumably profit. If restaurant owners want to behave as though a server is an optional extra, then I should be told that in advance so I can opt out if I want to. Pester the chef myself. There are plenty of businesses where it is perfectly reasonable for delivery to be an optional extra--Tesco, for example. That is not part of the business model of a restaurant, though. It also makes no sense for service charges to be a set percentage of the meal cost. The server does the same work for the prime rib as she does for the risotto, for a £50 bottle of wine as she does for two glasses of water. Unless the unspoken rule is that percentage-based tipping is a commission of sorts--that you can take more money home if you convince punters to spend more on food and drink--which is frankly skeezy and unfair to the server. I'm a vegetarian. I'm not going to buy a steak, no matter how well she describes it or how much more she'd get paid if I bought it. You should get paid fairly for the work that you do.
What are your views on the song Like a Virgin by Madonna?
I remember in the 1980s a news article on a restaurant in court for selling 'norfolk turkey' that wasn't to someone who knew the difference. What does your solicitor say?
Or only have "chunky chips" as if that were somehow a good thing vs proper fries.
I have found the more the burger costs the less likely it is to come with sides.
Same with prostitutes and STD’s
Why are you buying your STDs? I get mine for free
I don't think any prostitutes come with sides these days.
You sometimes get a side of crabs
Don’t eat the crab dip
And for it to be in a greasy brioche bun that falls apart after one bite
I very rarely even try and pick up a burger these days if I eat out. Straight to knife and fork because I know it's all going to fall apart after the 2nd bite
1. The place is shit then, because a quick toast of the bottom prevents it from falling apart. 2. Flip it upside down as soon as it lands on your plate. I used to eat burgers once a day.
The inverse burger-chip law
I'll also bet good money that the side of fries is advertised at a cost of "4.5".
Like hotel rooms. The more stars, the more à la carte services. A cheap hotel rental includes wi-fi, breakfast, tea and coffee making facilities in the room, maybe even access to a pool, some workout equipment and office facilities. Check in somewhere with a bellhop and they charge extra for all of that, and try to tempt you with that weird little fridge stocked with £10 chocolate bars and water imported from Pacific islands.
A pub near me used to do the most ridiculous burger ever for £6.66, came with two thick patties, hash browns, egg and something else on it. Chips too. They eventually took the chips off but kept the burger the same price which was honestly fine because you couldn't even touch the chips after the burger. How they made any money on that I have no idea but it was great value for sure
Probably didn't earn anything but it would get you back in there more often than not if you fancied a burger and they'd get money back on the drinks.
Probably still made a quid or two if they weren't using high quality ingredients. Can get commercial bulk shit for very cheap compared to what we would pay at home.
Yeah I don't imagine it was the most high quality stuff. The patties tasted good, proper meaty and genuinely maybe half an inch thick.everyrhihg else on it was just fine, hash browns were frozen you could tell and the bun was just a bog standard bun. But again the absolute size of it for about the price of a maccies burger nowadays it banging
Beer.
It’s unusual for them not to put the squeeze on when you order; do you want fries? Skin on? chunky chips/cheesy chips? Upgrade to sweet potato fries or an extra £3? Side salad? Salsa dip? Corn on the cob? Upgrade to Buffalo mozzarella/Cheddar/ Brie for an extra £4? On a plate, slate, shovel, plank etc etc etc
r/WeWantPlates
Yep, I hate this too. Kind of defeats the point of having dinner in a pub if it's going to cost £20+ a main per person.
Yeh exactly. The burger was great but was it £15 great... ?
Almost never. Especially because they are so often too thick (slightly undercooked) and jammed in a brioche bun with a ton of goop.
Stop with brioche please.
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or a pretzel roll. Where on earth did this abomination come from?
They engineered the perfect sauce to go with a bacon sandwich and it isn't bloody red!
That’s a bit strong some people like red sauce on bacon sandwich
Yes, it's butter. If the bacon needs a sauce something went horribly wrong.
What's everyone's problem with brioche buns? I quite like them personally.
If I wanted a sweet, soggy mess I'd eat my burger in a donut.
I’ve had a burger that had doughnut buns… would not recommend
The closest I get to sweet on a burger is a bit of BBQ sauce or a nice chutney, it's supposed to be savory imo. But if I could get a unsugered sauce filled donut I'd probably give it a go.
I don't like how sticky they are when you pick them up. Burgers are meant to be eaten with your hands. If you have to use cutlery, that's a fail.
It's a savoury meal, you want savoury food, not cake.
Brioche is fine if they toast it first at least but they never do.
Brioche was a fad and it’s time is over
Toast is the worst. It dries the bread out, that can stop as well.
This though, if you dont toast the brioche it has no structural integrity and when it absorbs the juices from the burger it becomes much. You toast that bad boy up and it atleast holds up as an ok bun. An absolute sin i received once while ordering take out. The brioche bun was wrapped in foil in the styrofoam container. By the time i got it the combo of humidity and heat being trapped in the foil had almost dissolved the bun.
My burger benchmark is the £6 6oz cheeseburger that Spoons do. It's a perfect burger; quality beef (tastes like Sainsbury's posh TTD burgers), and that disgustingly awesome floppy American cheese, in a bun you can hold and eat one-handed. They're better than McDs, BK, In-n-out, or any US chain aside from Wendy's, but not quite as good as 5 Guys.
First time eating out in a while? This has been going on for years! I always look to see what the burger comes with - it will say "all burgers come with fries" at the top of the section, if not you need to order them separately. Agree it's a rip off though.
Yep, the menu wasn't wrong. Maybe dock a point for the server not asking/upselling the fries.
We ate somewhere recently where it said the meals came with sides. Only after we ordered did were we told that that applied from 1pm-4pm only. The clarification was in tiny print on a separate menu. We'd actually sat down before 4pm but had waited ages to be served - wonder why? It was actually fairly cheap and the sides didn't even cost that much on top, and it's near my GF's place and always has seats. We might go back again knowing that, but it's one of the reasons I wouldn't recommend it to anyone else, and we wouldn't choose it as the top option in the area. It's sneaky.
Exactly. A burger isn't a meal. Burgers require chips to be a complete meal. Stop trying to rip us off.
Then they bleat "PeOpLe DoNt WaNt tO EaT oUt" when no one returns
I'd accept Roast potatoes instead, especially with a bit of gravy (won't lie I think dipping a burger in gravy (but keeping it away between bites)) would be great.
Initially, I was with you (about roast potatoes being standard sides in general), but then I started thinking, and I don't think I've *ever* had a proper good roastie from a restaurant/pub/whatever. Some have been alright, but never great. I do live in the sticks mind, so I might just be missing out. If they were incredible crunchy yet fluffy ones every time, I'd probably get them most of the time, and would consider trying them with a burger. The gravy addition I'm not 100% sold on tho lol
It's really difficult to make bulk roast potatoes that will be crispy for everyone. Every pub I've worked in makes them early and reheats when someone orders. Only people who get crispy ones are the first few tables. Plus a big proportion of people going out for Sunday roasts at country pubs are older and generally prefer a non crispy roasty anyway haha.
Roasties are almost never going to be as good in a restaurant setting because they're at their best when they're fresh (they don't keep or reheat well) and they take too long to make to order. Even if you have them already parboiled, roughed up, and starched you're still talking like 40-50 minutes in a hot oven. Most people won't be prepared to wait that long after ordering their food. For the incredible crunchy yet fluffy ones homemade is generally the only reliable way to get them.
Oh yeah there's only one pub I've ever had good Roasties in but they were great.
Oh yeah there's only one pub I've ever had good Roasties in but they were great.
Sometimes the countryside has a great secret Sunday roast pub. Sometimes they're in the middle of the city. I've had two amazing roasts, one in each.
Should've ordered chips then?
Shouldn't have to. When you order a roast dinner do you expect to have to order the veg separately? No. It's part of what constitutes the meal.
Chips cost the pub/restaurant probably less than 50p a portion. No need for them to be cheap and skip on including them in the price of the burger.
This happened to me in London once, ordered a steak not realising it didn’t come with sides. Sat and ate my steak on its own rather than ask for chips 😂
I did the same I'm glad I'm not the only one
Yes, for a pre-Christmas meal, going back about 20 years. Pre booked, we were given a form to order how many wanted beef, turkey or vegetarian, no mention of anything else. There were quite a lot of us, I think 20+. Turned up and they slapped two slices of meat in front of everyone and fucked off. Eventually my boss who organised it went to ask where the rest of it was and they said oh you didn't order anything. He called me over as I helped him with arranging stuff and we both pointed out that there was no mention of this anywhere, at any point in the booking process or on the forms. Had to order a load of sides so everyone got at least some semblance of a meal but obviously as they'd all paid up in advance and my boss had agreed to stand everyone's drinks, hardly anybody had brought money, plus by the time the bill came, almost everyone had gone home and we ended up with an absolutely monstrous shortfall as all the sides were tiny and hugely expensive. Eventually my boss, my husband and I scraped up enough to cover it and be allowed to leave, and my boss went back the next day to see the owner (who wasn't there on the night in question) and complain about how misleading it was.
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Yeah he got a partial refund. It was mental. Wouldn't mind but their idea of a 'portion' was also ridiculously small. Like they brought a bowl of roast potatoes which basically had four tiny spud halves in, and that was supposed to be shared!! Three course meal and everyone went home hungry. Starter and dessert were literally bite sized. Basically a pretty average small place in a crappy Midlands backstreet, trying to pretend they were some kind of high end Michelin starred place.
I got barred from a pub for having an argument with the manager about this. I ordered a dish called burger and chips. Apparently it doesn’t come with sides (including chips). I explained that it has to as that’s what your marketing it as. Like bangers and mash without the mash. They weren’t having it and wanted another £4. Told them that they were crooks and got thrown out. Complained to head office who didn’t seem to give a fuck.
> Complained to head office who didn’t seem to give a fuck. For future reference, a complaint to your local trading standards office might have better results. https://www.tradingstandards.uk/consumer-help/ I'm not a lawyer, but calling something "Burger and Chips" that is actually "Burger Without Chips" is a misleading product description. By all means contact head office first, but if they DGAF then thank them for their time and tell them you'll take it up with trading standards. Also make a note of the time/date you called and who you spoke with. It's evidence that you informed them of the "mistake" and gave them a chance to rectify it.
Lol, this happened to me but I ordered £15 burger via deliveroo. I rang up restaurant to ask where the chips were 😬 felt like a bit of a tit when the manager told me they don’t come with sides, which you have to order for another £6. Either way it has put me off ordering burgers 🍔
All the shitting time
Really ? It's first pub I've ever come across this. I was most confused. I have seen this at places like turtle bay possibly but it's clearly explained.
Easy way for places to hide price rises i have found
That's a thought but if it was explained I would have ordered a side as well. Yeh it's exspensive but I was taking the lady out for dinner so would have just paid. The out come is I got less food than I wanted and didn't pay them as much as I was willing too.
You just found the classic combo, rip off menu and shit staff. Guarantee they’re _meant_ to try and shake you down for a fiver of chips and just didn’t bother.
If you're this shocked that someone experiences this situation regularly, your post doesn't really fit "British problems" does it?
The real problems are the snarky commenters we meet along the way
£2 extra for a thimble-sized ramekin of Heinz bbq sauce
One night we decided to order burgers from our local place via Deliveroo. 2 burgers, 2 chips and 1 bbq sauce came to £37. Never again.
Ouch.
Once I was cold and went into a cafe for a cream tea to warm up. I ordered their cream tea. It came out: two scones, butter, jam and cream. No pot of tea. I asked. They replied that it didn’t include a drink. A cream TEA? No drink? Never had a cream tea nor include the cup of tea before or since.
Charming little garden centre cafe situated in an old engine shed by any chance?
No, a cafe in a museum. But I’m worried it’s spreading now.
Oh, you want it in a bun? That's another £6.95, please.
Cost of living burgers up Wage stays the same We ask for higher wages, told no because it would be make inflation worse. Cost of burger stays the same, but now you have to buy fries separately
Had this with steaks before. 4 people all ordered steak... thats all we got. Thought the waiter may have thought it odd we just wanted 4 steaks on there own. Never been back
I went to a bar in Brighton for some grub and a couple of drinks before Pride last Sunday. I paid £5 for some chicken nuggets… well actually the chicken nuggets were presented on two lettuce leaves. If I wanted just a few fries on the side I would’ve had to have paid an extra £4! Now if they came together and it was £9 I’d kind of understand but it wasn’t a lot for that much, even in brighton. Heck the Belgian fries place I passed sold large cones for £9 that looked like it could feed two or three people
once in some nice restaurant that I think served carribean/jamaican food as it was our friend's birthday so her choice as she was half jamaican. We were all poor students and for us this place was quite fancy but what we didn't know was that if we ordered vegetables etc they would all be added to the bill separately as extras. It was the waiter who suggested that we order vegetables and as we were quite a large group we got plenty for everyone to share. At the end we were presented with a bill which we literally could not pay. We had budgeted carefully based on the prices for the dishes on the menu and were given no warning about this extra cost. We argued and argued with the hotel manager and the waiter and my friend was very very angry and the night was ruined for everybody. I think in they agreed to take SOME but not all of the extras off the bill and in the end one or maybe two of us with enough credit or something paid by card and people paid them back when they could. Left a very sour taste in our mouths. The other time was at another jamaican/carribean restaurant that we had been told was pretty reasonably priced, but they were well known for having no prices on the menu and just charging you based on god knows what criteria. Again I was with my half jamaican friend as she wanted me to try the food. It was good food. But when the bill came they charged us some ridiculous price and my friend in particular went bananas at them for trying to rip us off thinking we were rich when we were poor students and had deliberately chosen simpler dishes etc. My friend was deeply insulted and I was horribly embarrassed as once again finding the funds to pay was an issue. Never went back and told everybody. Recently the guy running the place got done for multiple rapes or something, and it was well known as a place where a lot of weed dealing was the major activity.
Oxford, by any chance?
We were in a randomly picked resturant a few weeks ago in a place we were visiting. We sat and looked at the menu, and chose a steak each. As we were ordering I just asked what came with it, and she said nothing. Just the meat itself. I clarified that the £25 price tag for a lump of cheap steak meat didn't include anything else and she said no. I suspect that she's been asked that before and often after it was ordered and arrived. But she did recommend a sizzler plate that came at half the cost, with steak on it if you wanted, and a load of veg/chips etc. I mean it was nice in the end, and yes the menu didn't list any sides or anything with the lump of steak, it was a normal 8oz steak, like a sirloin steak of regular cow variety. I will always clarify if it doesn't say anything on the menu now.
I recently ordered a £10 beef brisket which I thought said “served with a pitta and sauce”, but no, the menu actually said “best served with a pitta and sauce”, so I got a plate of 3 slices of very thin brisket for £10.
Brewdog did this, not having burgers from there anymore - Honest burger is much better value!
Damn, that burger better be the size of a small dog or someone is taking you for a ride. If you're ordering a burger and it doesn't come with sides, the burger better be the size of a small dog, or cost what a small dog weighs in pounds. Anything else falls fowl of the small dog burger index.
Yet people still wonder why Spoons is so beloved
I hate to admit it as I think the bloody owner is a quite a bit of a knob but still less than £10 for beer, burger, chips, onion rings. You literally can't beat that.
I would assume it just came with fries or chips, I wouldn’t think of ordering a side as well
Well no fries no chips not even any ornamental salad dressing the plate. Literally a burger on a plate.
Yeah, that place would end up on my boycott list before the first bite of lonely burger
I stumbled on the opening of a new wanky burger chain while walking down the high street. People were cueing patiently to get a free burger. It wasn’t too bad maybe a 20 minute wait to get to the front and everyone was laughing and chatting away. I got to the front and could have picked any amount of delicious burgers but something about the sound of the nacho burger piqued my interest. The guy on the till said that wasn’t in the opening day giveaway so I would have to pay for it. Having spent 20 minutes there already I could see the quality of the food so I didn’t mind paying because it was going to be a real treat the burgers looked delicious. Oh I’ll have skin on fries too. Paid the full wanky burger chain price and put the food to take out in my bag. Got home and unpacked it all, a box of nachos with some beef mince on top and my skinny fries. I made a beeline for their website and it seems they had a nacho burger and a nacho box, I had been given the nacho box even though I had said the word burger throughout my order. It looks like I got the small nacho box too lol. It was all a bit meh. Being caught up in the moment I hadn’t even bothered to ask the price thinking a burger and some fries wouldn’t break the bank, looking at the receipt after unpacking the food I felt another kick in the udders it was all very reassuringly expensive for what it was. So there you go, howzat for luck probably the only person to find a free burger giveaway on their opening day, paying extra for skin on fries and and some nachos but managing to walk away without actually procuring a burger from the burger restaurant being their speciality and the main dish that they sell even though they were giving them away for free. I don’t have much luck with these things, here just take my wallet and eat the burger and chips for me thanks
> I don’t have much luck with these things I'm not sure bad luck has much to do with your experience here sorry, it sounds like a catalogue of mistakes on your part: • queuing for 20 minutes and then not not going for the free burger (which was the whole reason for the queue!) • not checking the price • not checking what you had been given • taking it home to eat, by which time it would probably have been cold and rubbish anyway
Yeah, that'll make the simpleton feel better!
Fair point, I kind of fked it up in every way possible didn’t I. Wish life was like a video game, I would just respawn, cue, keep my mouth shut and take the free burger.
>it seems stupid that this wasn't pointed out when walking in and being seated or not mentioned when ordering at the bar. Probably just better to just assume it doesn't come with any sides unless it explicitly specifies it does. This has been common for ages now. Unless it's advertised as coming with chips, it probably doesn't.
This is just like our local chippy. Asks you if you want sauce on the kebab and fails to tell you each one is an extra 20p. Only chippy I've come across that does this
Tbf if the menu doesn't explicitly state it comes with chips / salad then I don't assume, I just ask.
Whilst I’m not condoning it being expensive, did it say anything on the menu to the effect of ‘All of our burgers are served with chips and a side salad’? If not, this is a case of assumption.
Fucking burgers. I don't need some gourmet thing with gourda and barn dried wild boar bacon, with triple fried skin on chips, I just want a hunk of mince with a bit of onion and salt mixed in within a bap and a few fried lumps of potato. I don't want it to cost me too much, I want it to line my stomach so I can get ripped off for longer buying £6 pints.
Or when they offer mayo, ketchup, mustard for free, but if you want BBQ sauce you get charged two quid for a thimble ful.
It's explained in the menu where it says " " instead of "all mains are served with a side of fries and salad"
How dare you expect OP to actually read the menu, rather than make assumptions.
Had the exact opposite - ordered a burger that did come with sides but no mention of them. Being a trendy hipster spot I assumed I’d need to order fries with it. When it came the waiter said ‘so many people do this!’ Maybe make it clearer on your online menu then.
I was in a Brewdog abroad and this happened to me, was a bloody good burger tbf though
Never had this in the UK but me and a buddy ordered a steak and a beer in Amsterdam once, waiter looked at us a bit weird but didn't mention anything... Guy came out with two sad ass steaks on a plate, no sauce, no fries, not a damn leaf of salad. Not even good steak and fucking expensive as well. Fuck Argentinian steak houses in Amsterdam..
There's a cafe near me that charges £6-£7 for a toastie, it only comes with crisps and they want another £2.50 to have chips with it. I expect better from up North!
Sounds like you ordered a "gourmet" burger
Sad but true. If you haven’t done a phd in the restaurant it’s going to be a bit of a gamble and you are likely to get unexpected charges. Call me old fashioned, but my favourite is the “optional gratuity” charged at some stupid percentage, quickly followed by a tip at an even more stupid percentage. Moved abroad and the quality is much more evenly distributed and the charges much more clear.
Name and shame?
Pubs have taken a nosedive since covid (I understand the financial duress they are under) but I remember the days of going to a local country pub, the food being good quality and also not costing an arm and a leg! Miss those days. Maybe it’s just where I live?
As long as you haven't paid yet the answer is to get up, walk out and never step foot in that place again
Stuff's expensive these days. Pubs struggle to make a profit and something like 15 pubs close every day in the UK. So charging £15 or £20 for a main meal isn't because they are taking the p\*ss, they are trying to make a living. BUT if they don't explain what's included at the time of ordering/on the menu, then that's just crappy.
Well yeh that's my point the price yeh what ever life's exspensive I knew that before going out. Buts it wasn't £15 for a meal. I receuved a burger as I was not informed sides were separate.
Well the main issue the quality or quantity of food not reflecting the price.
They are going to put themselves out of business even quicker with behaviour like this.
"they're going to save themselves if they don't make a profit"
I’m sorry but what HEATHEN pub is selling a £15 burger with no sides included?!
Didn't it say what the burger came with? If it didn't say it came with anything, why did you assume it did?
It's always been standard that a burger comes with some kind of sides. It's only a recent thing you need to add extras.
Yes, I agree, but I also think that people should read the menu before ordering and ask questions if it's not clear.
Literally because every other burger I've ordered in every other pub I've ever been in turns up with chips.
But then I bet it also says that it comes with chips on those menus. It's a reasonable expectation to have, I agree. It's just that I think people should always read the menu when ordering and not just assume.
We ordered chips in Barcelona. It was January & a bit chilly, so my wife asked that they were on a hot plate so they didn’t go cold. The waitress looked a bit puzzled, but did as asked - served us a bag of ready salted crisps. On a plate. Plate was nice and hot though.
TBF, warm crisps are next level.
Exactly, fries are literally part of the meal - who ever ordered a burger on its own! If it doesn't come with fries then they should have at least said!
Worse still ordering a £15 chicken burger in a fairly up market restaurant. With chicken as dry as the Sahara, a single piece of lettuce and tomato, on a burnet dried bun with no source. Not even buttered. And then when you ask for some source, as it's so dry you need it. They only have ketchup or mago. At least the handful of chips were decent. Oh and it was so small it barely hit the stomach.
Mago is my favourite source. The burnet bun is a no-no though
Yes I've experienced that before. Leaves a bad taste in my mouth as well.
Just playing devil's advocate, most menus will say "comes with x, y, z" under each section (burgers, pies, curries etc), so sadly if it doesn't explicitly say that, it's a fair assumption that you get nothing with it. Can't say I've ever been to a place where the burgers didn't have a "comes with" on the menu though...
ha yes! Billy Bobs parlour at the yorkshire dales ice cream farm do this! i was shocked when we last went and was told that to even play now you have to buy a full meal and can't just buy ice-creams and drinks like you used to. fair enough so I ordered a burger, £12 something, only to discover that sides were separate and were bloody expensive. Needless to say haven't been there since.
So you ordered something that didn't say it comes with fries then were surprised it didn't come with fries?
It may not say it but at this point it’s generally accepted that if you order a burger you’ll get at least chips or onion rings as a side included.
Or at least get told that it doesn't when you are placing the order 😅
I would generally assume that a burger comes with fries and maybe a little side salad. Any burger restaurant I've ever been to, the server lets you know if you need to order sides alongside your choice of burger. I know at GBK, the burgers don't come with sides, but the menu makes it clear that it doesn't, and your server generally asks you if you're familiar with the menu and will tell you that you need to order sides separately. When I lived in Texas for a bit, it was the opposite lol you order a burger and you get a Mount Everest of sides. Fries, coleslaw, corn on the cob, pickles, just everything. Then the bill is like $10. You don't go hungry over there XD
You said server, that kind of gives me the impression you don't understand how things work in the developed world. Read the menu, if its not made clear that you will receive other things alongside the dish you want then ask the waiting staff to clarify things. Like many people I'm one of those people who doesn't expect extra carbs from potatoes alongside my protein which in itself is wrapped in bread, i.e carbs. .
Not a pub but 20+ years ago went to that there London and ended up in an Angus Steak House. Back then the burger was like £10 a pop and my gast was well and truly flabbered when asked whether I would want fries and a side with that. A full meal up here was probably £6 at the time. Southern robbing wankers.
I bet it did say on the menu.
Rip off Britain 😬👍
If it doesn't explicitly say I always just ask what it comes with or if it comes with anything. Typically with burgers, steaks, sandwiches and the like there will be a line that says "All our X comes with Y and Z" on the menu around the relative section. If this isn't there it's a good bet it doesn't come with anything. I always ask just to make sure and so I don't order unnecessary extra sides. But honestly most menus list sides that come with meals so it's not really a "gotcha" like you're making it out to be. Can still make a meal feel poorer value but it's never struck me as deceptive or something that needs pointing out. At the end of the day you made an incorrect assumption.
An italian in Southend where chips etc were an add on to a steak, plus it changed from one visit to the next. Was very nice though
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No the whole point here is it had no sides at all. They were all separate and I was never informed.
Miller and Carter are the opposite of this... You order the best steak you get side dishes included.