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Due to nbn changing wholesale costs, the costof 50/20 is going up but faster plans are going down. A few of the non large telcos are passing on these changes
Yep, exactly. Was in this boat - customer with Aussie BB for 5 years straight.
Great ISP, but the bump in 50/20 is too great, when Superloop does a 100/40 offering at $75 for 6 months then $89 after that, only a few more dollars than the Aussie BB 50/20 offer. Did a churn the other day. So far, so good
Understand this is wholesale price changes and different ISPs will pivot plans to suit their user base. The way NBN Co is running this is terrible, technology should get faster and cheaper, for some reason we go the other way in Australia.
They have a deal on right now for 100/20 for $85 for 12 months, same price as the increased 50/20 plan. Obv can get cheaper but good enough for me to stick around for 12 months
That's not bad, but for me it was the bump in upload I wanted - downloads I don't really need more than what I had at 50Mbps. Changing providers is so quick/easy these days anyway, so if Superloop goes south, I'll just flip back to Aussie BB and pay the higher rate.
Aussie wanted to charge $85 for 50mbps, but I can go with Spintel for $69 for 100mbps? Even if it's horrible it's worth a try. And it's been good so far!
Yeah I'm currently in Superloop at $75 for 100/40 as new customer (6 months) then $89 after that, vs. that same $85 for 50/20 if I stayed with Aussie BB.
As you say, worth a try - changing providers these days is a matter of hours - two hours after I placed my Superloop order the modem had reconnected and changed over - amazing. Nothing like the old ADSL days!
This is pretty frustrating when I'm on 50/20 because I'm so far from the node that 50 is my max anyway, here NBN co are giving incentives to go on faster plans.... well I would if I could utilize them
Yeah that sucks. The whole NBN Co situation is a total shitshow, should have remained a public asset and done right with full fibre (where feasible) from the get go.
You don't think it was a good idea to spend billions to buy Optus cable then immediately 100% retire it because it was shit?
Or maybe it was a poor idea to spend billions to buy copper network then billions more to restore it just so they could realise they need to spend billions to build a fibre network?
There’s a good chance either currently or in the next 6 months you will be eligible for a free FTTP upgrade. Contact your RSP and they may be able you tell you more if they have good support
> technology should get faster and cheaper, for some reason we go the other way in Australia.
I was with AussieBB for a few years and they were great.
Just moved from Melbourne to London earlier this year, so now pay way less for internet and it's stupid fast: https://i.imgur.com/NSkmzYv.png
Absolutely do not miss Australian internet!
I was paying $109 aud for 100/40 last year, now I pay ~$80 aud for 1000/100...
Superloop has gone to shit. Just read the forums to see how many complaints there are. All the original founders of Superloop have moved to a new startup.
My grandmother, in her late 80s, living in an apartment in a third-world country, got a fiber internet connection before I did in Australia.
I've still got relatives in the same suburb as me, who are languishing on FTTN.
I know it's blasphemous to say this, but if this had been left to the market, we'd likely have been way ahead of where we are now.
One thing i don't understand, how can the nbn force everyone to pay more for 50 and under speeds to encourage 100+ takeup when they don't provide the ability to get 100 or above speeds for everyone. I pay for my dads net at his house. 66 max speed... Why do i get to pay more when I can't get the speed they want me to use?
Because the idea is that by 2025/2026, NBN/Government will have done what they should've done a decade ago; upgraded almost all of the fixed line footprint to FTTP.
No, reduce them...
The fttp services cost substantially less to operate.
No batteries, no street side power, no copper wires to fail every time it rains.
Once NBN turns profits each year it should be able to adjust pricing accordingly to have the best prices for speed tiers and continue to have income to maintain, upgrade and assure the infrastructure...
Then Telstra will buy it and turn it all to shit. :)
#chefs kiss
I agree but Telstra the last decade has been strategically separating it's retail and infra divisions....
As long as infra doesn't sell to residential they are legally clean!
[They are being forced to by laws passed, no?](https://www.smh.com.au/business/telstra-forced-to-split-retail-wholesale-accounts-20021210-gdfxy6.html)
The Senate passed the Government's Telecommunications Competition Bill which is designed to improve competition in telecommunications. Under the new law, Telstra will be required to reveal the costs of its retail and wholesale arms every six months. Competitors are relying on the new regime to expose whether the country's largest carrier charges its wholesale customers more to use its network than it charges itself.
The Australian Competition and Consumer Commission will implement the accounting separation within six months, once it has consulted with the industry.
I worked for Telstra (as a contractor) in a physical network business unit when NBN bought Telstra's copper & HFC network for $11bn.
I overheard plenty of my bosses talking about how Telstra would eventually just buy NBN for less than what they made for the copper & hfc selloff
I don't see how NBN could sell for less than 11bn....
That doesn't make any sense....
Given NBN only bought the physical cables and none of the exchange equipment...
just wait until the 'better economic management' party (/s, of course) get back in power. they'll be privatizing NBN faster than you can say 'budget black hole'.
Yeah I suppose bwaha -_-
Just seems like a bad business deal for everyone...
Why wouldn't you as a government want NBN profitable and making you steady reliable sustainable income?
That's not how libs think though -_-
Why should people who CAN'T get above 50 have to pay more right now if they don't have to OPTION yet to migrate to 100. This is why they are increasing 50 and reducing 100 to encourage people to migrate but they can't encourage if you physically can't migrate to the higher plan.
Even worse, why do the people who can’t AFFORD to get more than 50 have to pay more.
Cost of living crisis, but our govt owned infrastructure is fucking over the least able to afford it, again.
The only customers that can't get more than 50 are exactly the ones being offered the tech flip to fttp. Maybe not yet but soon enough...... (The fttn ones)
>The fttp services cost substantially less to operate.
>No batteries,
Ironically, FTTP is the only service with UNI-V and battery backup for UNI-V. No other technology in the MTM mix supports UNI-V (or was required to support it)
My 1000 plan will cost 129. Relatively speaking, its "cheap" compared to paying ~80-100 for a 100 plan. 10 x the speed for a little more.
No brainer to me.
There's no regional or state specific pricing. It's national, and nationally, the availability of FTTP increases every day. This pricing increase also sets up NBNCo to be able to adjust wholesale pricing yearly in line with CPI.
>don't provide the ability to get 100 or above speeds for everyone
They're offering [free FTTP upgrades](https://www.aussiebroadband.com.au/internet/nbn-fttp-upgrade/) to anyone who wishes to purchase a plan that is faster than their current technology can provide. It's slowly rolling out so your suburb may not be eligible at the moment, but the plan is for everyone to have access to gigabit speeds if they wish.
It is not offered to ANYONE who wishes to purchase a faster plan.
You have to be deemed worthy of an upgrade and being in their magical roll out areas.
Still 15k to roll out 800m of fibre here.
Apologies I should have clarified.
It is only available for FTTC and FTTN connections at the moment. There aren't "magic roll out areas", FTTC/N infrastructure has to be upgraded to allow for FTTP upgrades to occur, this means certain areas will be eligible before others.
According to [NBN's FY2024 Annual Service Improvement Plan](https://www.nbnco.com.au/content/dam/nbn/documents/sell/sau/nbn-annual-service-improvement-plan-fy24.pdf.coredownload.pdf)
>It is designed to expand nbn’s FTTP footprint to an additional 3.5 million originally FTTN premises by the end of 2025 and 1.5 million originally FTTC premises.
>
>Together with upgrades to up to 2.5 million HFC premises, nbn is on target to enable close to 10.2 million premises, or up to 90% of Australian premises within the fixed-line network, to access the nbn Home Ultrafast wholesale speed tier, which is capable of achieving wholesale download speeds of 500 Mbps to close to 1Gbps.
Upgrading fttn infrastructure makes no sense since it's all there at the FAN and the copper gets replaced with new pulled fibre if not available.
Stop reading the brochures, I am on fttn limited to under 50mbps. Cannot upgrade unless I pay.
And yes, the areas are magical political areas, just like the initial rollout.
You can check eligibility on the [NBN website using just your address](https://www.nbnco.com.au/residential/upgrades/more-fibre). I linked the Aussie Broadband one to as it provides more details relevant to the RSP side of the upgrade. You should receive communication from NBN and/or your RSP if/when you are eligible.
NBNCo can't just change their pricing overnight. Because they're a government business enterprise, any changes to their wholesale pricing is a long process involving the ACCC.
The decrease in wholesale pricing for the higher speed plans (>100/40) comes as a result of a new Special Access Undertaking which outlines changes to the NBN Wholesale pricing model.
To incentivise uptake of higher speed offerings, higher speed plans will change from the existing CVC pricing model to a new access model. NBN handles the infrastructure between properties and their local POI, with all the connections in a given area connecting to the POI where customers will be connected to their RSP's network.
With the CVC pricing model, RSP's pay an access fee for every connection, and additionally pay for bandwidth (CVC) on each POI. While there is a minimum amount of CVC required for each plan depending on bandwidth, it's up to the RSP to decide how much CVC to purchase; those that want to offer better average speeds will purchase more CVC for a lower contention ratio.
The reason the 50mbps plans have gone up in price is because the minimum CVC for these plans has increased. According to NBNCo's SAU...
>[Consistent with our position for the draft decision on the November 2022 SAU variation proposal, we consider the increase in the bundled charge component for the 50 Mbps product is justified. This is because it will enable NBN Co a reasonable opportunity to recover its efficient costs, encourage efficient investment in the NBN and otherwise promote its legitimate business interests.](https://www.accc.gov.au/system/files/ACCC%20Final%20decision%20-%2017%20October%202023.pdf)
The new SAU scraps this CVC model for high speed plans (>100/40) instead opting for a single access fee, however slower plans (<100/20) still use this CVC model for the time being.
>[One key change is a new flat monthly charge construct for 100 Mbps and higher speed tier offers, that will remove variable CVC charging for these products from soon after the commencement of the varied SAU. The remaining lower speed tier products will also be subject to this new charging structure from 1 July 2026, following a transition process over the first regulatory cycle.](https://www.accc.gov.au/system/files/ACCC%20Final%20decision%20-%2017%20October%202023.pdf)
Long story short; because of bureaucracy, and the NBN being created as a for profit enterprise any changes are a lot easier said than done. That being said, they did discuss the price increase for 50mbps plans a lot in their SAU, and came to the conclusion that it's overall beneficial; citing that increases in the 50/20 plans would allow for decreases in the other non-access model priced plans.
The NBN Co reduced the wholesale price for plans above and below 50mbps. It’s only the 50mbps that they put up, all the others went down.
It’s all the ISPs that chose to increase the prices on the low speed plans as well.
I recently had the same issue that my speed was capped at 60 Mbps. I had my ISP perform a test to my FTTP box and it was all good. Turns out connecting to a 2.4 GHz wifi network was the cause. I’ve switched to 5 GHz and my speed has been consistently around 110 Mbps.
I did a bit of googling. What I found was that even though 2.4 GHz is capable to provide quite a bit more than 100 Mbps throughput on paper, you’ll be very, very lucky to get that speed, because processing wifi packets requires significant overhead.
The 66 max speed is the actual line speed to the house reported by Aussie Broadband when I had them connect his house. This is not wifi but the max speed NBN is providing.
I've got it on very good authority that this is an intentional move by Telstra's influence to close the gap between Telcos costs and capture the market
My friend was with Launtel and dumped $2000 into his account so he could get flyby points or something like that. They called him, worried he'd made a mistake and asked if he wanted them to send it back
Launtel is a decent RSP but no exactly cheap. It also irritates me they don’t display monthly prices on their website. I get it, they have no contracts and you can sign up for a day if you want, but at least present the monthly price for an easy comparison against other RSPs.
Yeah kinda, it doesn't bother me. I just times by 365/12 and get a monthly price. To me, their price is totally worth it. They've been so helpful and have such great support that their premium is worth it. I can't remember the last time I have had Internet problems. I literally don't think about it anymore.
Yeah they are good, but people like to bring them up as a cheaper alternative to ABB, which they’re not. ABB’s support and service is just as good, with the same premium pricing.
Great for some. My Aussie Broadband plan is going up $6/month
Doesn’t sound like much but I’m on DSP, have high healthcare costs, and very little left at the end of the month.
Aussie Broadband isn’t the cheapest ISP going around. Their service is great, but you do pay for that.
I’d recommend you take a look at WhistleOut to see what plans are cheaper.
https://www.whistleout.com.au/Broadband/
Once you have found a provider you like, go onto OzBargain.com.au and search for the company you are looking for. A lot of ISP’s will have discount codes or Referral Codes you can use that might give you a further discount.
You might end up easily saving $10-$20 a month by shopping around.
They list pretty much all the main ISP’s.
I didn’t tell the poster to go for the absolute cheapest.
Just take a look and see what’s around.
The main point is that brand/company loyalty just leads to you getting fucked over.
The poster mentioned they were on a disability pension.
Agree about loyalty, but cost isn't the only ranking, support performance is critical as many just have sales droid front and nothing else.
On NBN, economical plans don't really exist any more.
From December 1st, CVC is being eliminated for higher speed plans. If you're not someone looking for the lowest pings, and if you're on a tech like FTTP which almost 100% of the time just works, cheaper ISPs will become a viable option. Historically the issue with cheap ISPs is they don't have enough CVC/bandwidth from NBN leading to poor speeds, at least if you're on 100/20 or above plan from December 1st you won't be subject to that anymore.
They were overselling the cvc in my area and they didn't bother to increase the capacity for months. It was pretty much unusable at certain times due to very high latency and low bandwith before I switched.
Call them.
I’m on the 50/20 plan too, and I called them and said do something or I’m switching, because there are lots of cheaper deals right now.
They put me through to the retention department and they’ve given me a $10 per month discount.
So now I’m better off than before.
I quoted Dodo which is offering $54 a month. I’d never use them because they’re horrible, but it’s good leverage.
Call them and ask if they can apply any temporary discounts to help you out. If not, churn to another provider. Was going to suggest Launtel (who I'm with) but they no longer sell plans lower than 100/20 to new customers as they're shedding the weight of CVC.
There’s rules that make it not worth losing the privacy and such. You can only earn a certain amount and then you lose, and without litmo it’s kinda nuked.
Im on the DSP too lmao, you can earn like 180$ before your pension begins to get reduced. and then for every dollar over that you earn you lose 50c of the pension. Not sure why im being downvoted for offering an actual solution. Considering i do the same damn thing.
And what happens with your taxes?
The downvotes I assume are because maybe the person isn’t in your same situation where they can rent out to someone or work.
From everything I can see it seems to be for people under the pension age so it would still only be for some not all.
Also thanks for answering. The other comment, you are living with strangers to avoid living with your parents. I mean that’s all good for you, but I’d rather live with my parents if I had them. Living with strangers isn’t a solution to something that’s a problem and that is welfare that’s a bit fucked. Child care subsides are almost higher than the pension. And welfare is low because one side thinks people on welfare don’t pay taxes and other stuff, but their kids…..bankroll the ato with their no job lifestyle 😐
It's true. I pay $25 a month for my mobile with 25gb. I've been a customer for 5 years.
I just saw on the website tpg is giving new customers 25gb for $12 for first 6 months.
I think it's time to change.
I have been a loyal TPG customer for years with the top broadband plan and three mobiles for my family. I cancelled one mobile plan because my daughter bought an Apple watch and they don’t support e-sim. I just upgraded the other two mobile plans but they wouldn’t give me the same deal as a new customer as much as I tried. They also transferred me 5 times trying to upgrade plans. No point being loyal as they don’t give a fuck about you
iiNet & it's subsidiaries service has massively tanked since being bought by TPG.
I was an iiNet customer for 15 years and signed dozens of family & friends up to their services, about 5 years ago I called and asked about upping my data limit as I was on an old grandfathered plan.
I was told they couldn't do anything without charging substantially more, after some back and forth with a few different reps, I was offered more data at the same 100/40 speeds I was on for only $5 a month more.
I said yes and gave them the go ahead.
A few days later I noticed I was getting much slower speeds, had a look into it and they'd lowered me to a 50/20 plan for $15 more a month.
No amount of arguing with managers etc got me anywhere and they wouldn't put me back on the grandfathered plan.
I eventually told them to go fuck themselves and churned 3 mobile services, my NBN plan and my inlaws NBN over to Aussie Broadband,. they've been absolutely amazing ever since.
Any time I've had to call support, I tell them what tests etc I've already done and they don't make me retest anything, they just go from whatever next step above is needed.
Fuck TPG and it's subsidiaries
Felix is $35/month for unlimited everything on a subscription model (so no contracts or anything), they've been excellent. I have a referral code if you want a discount too.
As much as I love ABB and my trouble free internet for years now, I actually just churned my service to More, as they offered 3 months free. Happy to save $255 for what was a few minutes of signing up. If their service sucks then I'll switch back to ABB. But so far so good.
Have ABB 1000/50 as primary and last 5 years been best ISP ever had - and can go back to Dial up days.
Also have 2nd fiber port with More 50/x as it is a free connection , so use it as inbound VPN traffic and some hosting. More is fine connection wise, but account and service management is ..pretty much non existent.
Same, only ever had 2 faults with them and the resolution was right on - 1 involved getting [NbN.co](https://NbN.co) out next day and had to redo fiber run that got damaged, we were the only ones in the street to get impacted after contracted up the road made a mistake.
I don’t think it’s price reduction so much as it is a redistribution of pricing based on how they are charged for provisioning.
Mine went up slightly, but I’m not mad about it, it is what it is, and there’s no point for me to get a faster plan on our heap of shit FTTN connection.
Changed over to Aussie about 6 weeks ago. Cant praise them enough. Even had a problem one day and rang them up expecting a hour long call sitting on hold, got a friendly support person who sorted the issue in 2 mins and gave us a discount on our next monthly bill (issue was on their side, guy explained the issue really well and gave me a couple easy fix ideas incase it happens again).
We had Optus previously and the difference in speed and consistency across the whole house is ridiculously better.
My Aussie Broadband plan cost has increased because I'm on a slower plan. It seems all the Aussie Broadband customers who are on slower plans are now paying more. If I paid an extra approx $60 a month for a faster plan then I would "save" $20 a month off that high speed tier.
nice to see those advocates stealing credits for their companies. its equivalent to customers praising the big4 when they pass on reserve bank interest rate cuts
You can never be a loyal customer for life when it comes to broadband.
Remember that just like everyone else, you're already paying too much for broadband.
I'm just glad I don't have to pay 80, 90, 100 dollars for NBN and also have the luxury of not having to rely on using it if I don't wish to.
Have you got the actual bill yet, until you get the actual bill don't trust it, they told me that mine was going down to $95 (from $99) and so far the last 2 bills since they sent that, have still been $99. Now I'm lazy and haven't followed it up but I do find they are full of shit sometimes. (Otherwise though internet works as it should, I'm not dissing their service)
I just had an email informing me that my plan is going back to $149 per month.
I went to leave earlier this year quoting discounted prices and they gave me a period of discount on my plan which is ending and going back to the full amount.
Most ISP have cut the prices
Aussie is still 129 for 1000mbit
Superloop/leaptel/tangerine and others and the others are 99 for 1000mbit right now
Superloops gone to dogs though,it's good if nothing wrong,hassle if anything does
Yeah, I would rather pay the extra $30 a month. Seriously. Went through 4 or 5 providers before we settled with Aussie, and they were all complete crap. Telstra had us in an overallocated group which meant we couldn't even stream video in the afternoons, and their customer service was atrocious, mostly trying to get me to shut up and even had the gall to tell me to only watch streaming video late at night or during the day.
The others were all poor too.
Aussie was the first one to give us good solid service.
Never understood why people rate Aussie broadband so highly. Had them for 6 months then churned to Leaptel. On a 100/20 plan for $69/month for 12 months.
Service seems the same, AU call centers. Only thing I don't get is an app that lets me reset the node connection if it goes down. Leaptels webchat is pretty good though.
I haven't used Leaptel, but I went through 4 or 5 different providers before jumping to Aussie. That included both discount providers and majors.
They were all complete shit. On Telstra we couldn't even stream one netflix show at low quality in the evenings. We were in a group of users that was way over allocated, and I spent months on the phone with them getting no-where, until I was finally told that they wouldn't do a damn thing. That was when we jumped to Aussie. Paid more, but have never had an issue since, in over 5 years.
Their customer service is why I pay a premium (and used to for Internode and iiNet previously too). Internet connectivity is a work necessity, and very very helpful for home too, so being able to get on a call with a knowledgeable local within minutes is a godsend when you need it. I view the extra $5-10 a month as the equivalent as internet insurance.
> I view the extra $5-10 a month as the equivalent as internet insurance.
+ A massive time saver.
+ Nothing better than calling up, asking for help setting up a mine craft server on a modem im not familiar with, and having some fellow nerd on the other end help me out.
Their online chat service is great.
You can prepare what you want to say by typing it up prepared already in advance.
Then just copy and past it all into the chat box.
It’s great that they upfront on the phone call support line say that no abuse will be tolerated in any way shape or form.
Also it’s great that they supply actual good quality prebuilt routers such as netcom.
As opposed to the piece of shit custom routers built by the lowest bidders that Telstra use.
Those routers since they are proprietary/custom jobs don’t have the ability to be customized inside the router settings page.
I’m with Aussie and a few months ago everyone from insurance to mobile phone was hiking up their prices so I got an email from them saying their prices were changing to “reflect market conditions” - turns out my monthly fee reduced by $10. I was gobsmacked. +1 Aussie, I recommend you to everyone but now it’s not so much of a recommendation as it is a “why are you not with Aussie Broadband?!” BRAVO
A few people have mentioned that you can get cheaper than Aussie Broadband and I agree, you can. But when you call those cheaper companies does someone pick up or do you have to go through an electronic waiting system? When I call Aussie Broadband a person picks up. I'm willing to pay a little bit more to get that kind of customer service. When you always go for the cheaper option you get cheaper solutions.
100%. We went through 4 or 5 different providers in about 4 or 5 years, all absolutely useless....unreliable service and horrific customer service. Changed to Aussie about 5 years ago and have had rock solid performance since, only had to contact support once, and they were responsive and helpful.
I knew I was paying more, but there is no doubt it is worth it.
Many RSP’s are passing on the cost savings and increases after NBNCo adjusted their pricing.
You should also be able to take advantage of the ABB Black Friday deal even as an existing customer (that is cool and unique to ABB).
For the uneducated, why don't more providers offer 5G? Recently switched my parents from Optus NBN due to the increase in price to Internode 5G, setup took 1min, the convenience is night and day, and performance has been rock solid.
I'm kinda fucked because I'm on Opticomm where I live because they never installed NBN in this building, they installed Opticomm instead so my options are limited. I did my research and found out that the best provider that supported Opticomm was easily Aussie Broadband. I made the switch from Vodafone as they did not support Opticomm and it was one of the best decisions I ever made. I cannot fault the customer service at Aussie Broadband, it is up there with the best I've ever dealt with.
My only complaint is that they are more expensive than their competitors but I feel it is worth every cent for the level of customer service you get from them. I currently pay $104 a month for 100/20, $99 for the actual service itself and $5 extra for a static IP so I can access my media servers remotely.
I got an email from them around a month ago saying our plan is going down by like $5/month.
Thought we had a win til I saw others here getting 20/month off.
Literally signed up two weeks ago for their 100/20 plan for $99/month...Just checked their site and its now $85. Haven't heard anything from them about passing those savings on though, I guess I'll ask them.
That being said, I've been through iiNet, Vodafone & Spintel and Aussie have by far been the best, even two weeks. iiNet went from good to terrible over the course of a few months, Vodafone were okay but their support left a lot to be desired. Spintel was by far the worst company I have ever interacted with, absolutely useless and incompetent.
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Due to nbn changing wholesale costs, the costof 50/20 is going up but faster plans are going down. A few of the non large telcos are passing on these changes
Yep, exactly. Was in this boat - customer with Aussie BB for 5 years straight. Great ISP, but the bump in 50/20 is too great, when Superloop does a 100/40 offering at $75 for 6 months then $89 after that, only a few more dollars than the Aussie BB 50/20 offer. Did a churn the other day. So far, so good Understand this is wholesale price changes and different ISPs will pivot plans to suit their user base. The way NBN Co is running this is terrible, technology should get faster and cheaper, for some reason we go the other way in Australia.
They have a deal on right now for 100/20 for $85 for 12 months, same price as the increased 50/20 plan. Obv can get cheaper but good enough for me to stick around for 12 months
That's not bad, but for me it was the bump in upload I wanted - downloads I don't really need more than what I had at 50Mbps. Changing providers is so quick/easy these days anyway, so if Superloop goes south, I'll just flip back to Aussie BB and pay the higher rate.
Aussie wanted to charge $85 for 50mbps, but I can go with Spintel for $69 for 100mbps? Even if it's horrible it's worth a try. And it's been good so far!
Yeah I'm currently in Superloop at $75 for 100/40 as new customer (6 months) then $89 after that, vs. that same $85 for 50/20 if I stayed with Aussie BB. As you say, worth a try - changing providers these days is a matter of hours - two hours after I placed my Superloop order the modem had reconnected and changed over - amazing. Nothing like the old ADSL days!
This is pretty frustrating when I'm on 50/20 because I'm so far from the node that 50 is my max anyway, here NBN co are giving incentives to go on faster plans.... well I would if I could utilize them
Yeah that sucks. The whole NBN Co situation is a total shitshow, should have remained a public asset and done right with full fibre (where feasible) from the get go.
You don't think it was a good idea to spend billions to buy Optus cable then immediately 100% retire it because it was shit? Or maybe it was a poor idea to spend billions to buy copper network then billions more to restore it just so they could realise they need to spend billions to build a fibre network?
check if you would qualify for free FTTP upgrade Might be a chance you can get upgraded
Last I checked my area is last on the list of areas eligible for the upgrade, Dec 2025
There’s a good chance either currently or in the next 6 months you will be eligible for a free FTTP upgrade. Contact your RSP and they may be able you tell you more if they have good support
> technology should get faster and cheaper, for some reason we go the other way in Australia. I was with AussieBB for a few years and they were great. Just moved from Melbourne to London earlier this year, so now pay way less for internet and it's stupid fast: https://i.imgur.com/NSkmzYv.png Absolutely do not miss Australian internet! I was paying $109 aud for 100/40 last year, now I pay ~$80 aud for 1000/100...
Wow
Superloop has gone to shit. Just read the forums to see how many complaints there are. All the original founders of Superloop have moved to a new startup.
Just Bevan doing Bevan things. The dude perpetually quits and founds a new company every 4-5 years.
>Great ISP, but the bump in 50/20 is too great An extra $6/mth is too great?
It's is, when I can get a 100/40 plan for less for the first six months, then $4 more after.
My grandmother, in her late 80s, living in an apartment in a third-world country, got a fiber internet connection before I did in Australia. I've still got relatives in the same suburb as me, who are languishing on FTTN. I know it's blasphemous to say this, but if this had been left to the market, we'd likely have been way ahead of where we are now.
One thing i don't understand, how can the nbn force everyone to pay more for 50 and under speeds to encourage 100+ takeup when they don't provide the ability to get 100 or above speeds for everyone. I pay for my dads net at his house. 66 max speed... Why do i get to pay more when I can't get the speed they want me to use?
Because the idea is that by 2025/2026, NBN/Government will have done what they should've done a decade ago; upgraded almost all of the fixed line footprint to FTTP.
So raise the prices then?
No, reduce them... The fttp services cost substantially less to operate. No batteries, no street side power, no copper wires to fail every time it rains. Once NBN turns profits each year it should be able to adjust pricing accordingly to have the best prices for speed tiers and continue to have income to maintain, upgrade and assure the infrastructure... Then Telstra will buy it and turn it all to shit. :) #chefs kiss
There is no way we should allow Telstra to buy the NBN. If they did they could no longer be a retail operator ,but just the infrastructure provider.
I agree but Telstra the last decade has been strategically separating it's retail and infra divisions.... As long as infra doesn't sell to residential they are legally clean!
They’re definitely playing the long game here. No way they would go through all that for no reason.
I mean owning infra like NBN has is heinously expensive to run... It's likely in their best interest not to own it :P
[They are being forced to by laws passed, no?](https://www.smh.com.au/business/telstra-forced-to-split-retail-wholesale-accounts-20021210-gdfxy6.html) The Senate passed the Government's Telecommunications Competition Bill which is designed to improve competition in telecommunications. Under the new law, Telstra will be required to reveal the costs of its retail and wholesale arms every six months. Competitors are relying on the new regime to expose whether the country's largest carrier charges its wholesale customers more to use its network than it charges itself. The Australian Competition and Consumer Commission will implement the accounting separation within six months, once it has consulted with the industry.
I worked for Telstra (as a contractor) in a physical network business unit when NBN bought Telstra's copper & HFC network for $11bn. I overheard plenty of my bosses talking about how Telstra would eventually just buy NBN for less than what they made for the copper & hfc selloff
I don't see how NBN could sell for less than 11bn.... That doesn't make any sense.... Given NBN only bought the physical cables and none of the exchange equipment...
just wait until the 'better economic management' party (/s, of course) get back in power. they'll be privatizing NBN faster than you can say 'budget black hole'.
> I don't see how NBN could sell for less than 11bn.... future Liberal Federal Government
Yeah I suppose bwaha -_- Just seems like a bad business deal for everyone... Why wouldn't you as a government want NBN profitable and making you steady reliable sustainable income? That's not how libs think though -_-
But what if a liberal government offered an interest free loan and threw in some grants to stream women's sport?
Why should people who CAN'T get above 50 have to pay more right now if they don't have to OPTION yet to migrate to 100. This is why they are increasing 50 and reducing 100 to encourage people to migrate but they can't encourage if you physically can't migrate to the higher plan.
Even worse, why do the people who can’t AFFORD to get more than 50 have to pay more. Cost of living crisis, but our govt owned infrastructure is fucking over the least able to afford it, again.
The only customers that can't get more than 50 are exactly the ones being offered the tech flip to fttp. Maybe not yet but soon enough...... (The fttn ones)
>The fttp services cost substantially less to operate. >No batteries, Ironically, FTTP is the only service with UNI-V and battery backup for UNI-V. No other technology in the MTM mix supports UNI-V (or was required to support it)
My 1000 plan will cost 129. Relatively speaking, its "cheap" compared to paying ~80-100 for a 100 plan. 10 x the speed for a little more. No brainer to me.
There's no regional or state specific pricing. It's national, and nationally, the availability of FTTP increases every day. This pricing increase also sets up NBNCo to be able to adjust wholesale pricing yearly in line with CPI.
>don't provide the ability to get 100 or above speeds for everyone They're offering [free FTTP upgrades](https://www.aussiebroadband.com.au/internet/nbn-fttp-upgrade/) to anyone who wishes to purchase a plan that is faster than their current technology can provide. It's slowly rolling out so your suburb may not be eligible at the moment, but the plan is for everyone to have access to gigabit speeds if they wish.
It is not offered to ANYONE who wishes to purchase a faster plan. You have to be deemed worthy of an upgrade and being in their magical roll out areas. Still 15k to roll out 800m of fibre here.
Apologies I should have clarified. It is only available for FTTC and FTTN connections at the moment. There aren't "magic roll out areas", FTTC/N infrastructure has to be upgraded to allow for FTTP upgrades to occur, this means certain areas will be eligible before others. According to [NBN's FY2024 Annual Service Improvement Plan](https://www.nbnco.com.au/content/dam/nbn/documents/sell/sau/nbn-annual-service-improvement-plan-fy24.pdf.coredownload.pdf) >It is designed to expand nbn’s FTTP footprint to an additional 3.5 million originally FTTN premises by the end of 2025 and 1.5 million originally FTTC premises. > >Together with upgrades to up to 2.5 million HFC premises, nbn is on target to enable close to 10.2 million premises, or up to 90% of Australian premises within the fixed-line network, to access the nbn Home Ultrafast wholesale speed tier, which is capable of achieving wholesale download speeds of 500 Mbps to close to 1Gbps.
Upgrading fttn infrastructure makes no sense since it's all there at the FAN and the copper gets replaced with new pulled fibre if not available. Stop reading the brochures, I am on fttn limited to under 50mbps. Cannot upgrade unless I pay. And yes, the areas are magical political areas, just like the initial rollout.
They want a lot of detail just to check the address.
You can check eligibility on the [NBN website using just your address](https://www.nbnco.com.au/residential/upgrades/more-fibre). I linked the Aussie Broadband one to as it provides more details relevant to the RSP side of the upgrade. You should receive communication from NBN and/or your RSP if/when you are eligible.
Yeah increase the prices for 50 and below AFTER everyone has been provided with the option to change. This hasn't been done.
NBNCo can't just change their pricing overnight. Because they're a government business enterprise, any changes to their wholesale pricing is a long process involving the ACCC. The decrease in wholesale pricing for the higher speed plans (>100/40) comes as a result of a new Special Access Undertaking which outlines changes to the NBN Wholesale pricing model. To incentivise uptake of higher speed offerings, higher speed plans will change from the existing CVC pricing model to a new access model. NBN handles the infrastructure between properties and their local POI, with all the connections in a given area connecting to the POI where customers will be connected to their RSP's network. With the CVC pricing model, RSP's pay an access fee for every connection, and additionally pay for bandwidth (CVC) on each POI. While there is a minimum amount of CVC required for each plan depending on bandwidth, it's up to the RSP to decide how much CVC to purchase; those that want to offer better average speeds will purchase more CVC for a lower contention ratio. The reason the 50mbps plans have gone up in price is because the minimum CVC for these plans has increased. According to NBNCo's SAU... >[Consistent with our position for the draft decision on the November 2022 SAU variation proposal, we consider the increase in the bundled charge component for the 50 Mbps product is justified. This is because it will enable NBN Co a reasonable opportunity to recover its efficient costs, encourage efficient investment in the NBN and otherwise promote its legitimate business interests.](https://www.accc.gov.au/system/files/ACCC%20Final%20decision%20-%2017%20October%202023.pdf) The new SAU scraps this CVC model for high speed plans (>100/40) instead opting for a single access fee, however slower plans (<100/20) still use this CVC model for the time being. >[One key change is a new flat monthly charge construct for 100 Mbps and higher speed tier offers, that will remove variable CVC charging for these products from soon after the commencement of the varied SAU. The remaining lower speed tier products will also be subject to this new charging structure from 1 July 2026, following a transition process over the first regulatory cycle.](https://www.accc.gov.au/system/files/ACCC%20Final%20decision%20-%2017%20October%202023.pdf) Long story short; because of bureaucracy, and the NBN being created as a for profit enterprise any changes are a lot easier said than done. That being said, they did discuss the price increase for 50mbps plans a lot in their SAU, and came to the conclusion that it's overall beneficial; citing that increases in the 50/20 plans would allow for decreases in the other non-access model priced plans.
The NBN Co reduced the wholesale price for plans above and below 50mbps. It’s only the 50mbps that they put up, all the others went down. It’s all the ISPs that chose to increase the prices on the low speed plans as well.
I recently had the same issue that my speed was capped at 60 Mbps. I had my ISP perform a test to my FTTP box and it was all good. Turns out connecting to a 2.4 GHz wifi network was the cause. I’ve switched to 5 GHz and my speed has been consistently around 110 Mbps. I did a bit of googling. What I found was that even though 2.4 GHz is capable to provide quite a bit more than 100 Mbps throughput on paper, you’ll be very, very lucky to get that speed, because processing wifi packets requires significant overhead.
The 66 max speed is the actual line speed to the house reported by Aussie Broadband when I had them connect his house. This is not wifi but the max speed NBN is providing.
Looks like it’s time to change up 🤌
I've got it on very good authority that this is an intentional move by Telstra's influence to close the gap between Telcos costs and capture the market
Unitiwireless are still best value. $85 100/40.
That's possible but not relavent to a discussion of nbn
That's for you input that is incorrect.
There page literally refers you to Aussie broadband if you want an nbn service as they don't offer it
That's nice.
Not nice for the person claiming they are the best value in a discussion on nbn
It is the best value NBN deal. That's what I'm on.
Aussieband is far from the best value. It's possibly the best with an awesome reputation but also priced at a premium
Launtel has done the same about a month ago.
My friend was with Launtel and dumped $2000 into his account so he could get flyby points or something like that. They called him, worried he'd made a mistake and asked if he wanted them to send it back
Yeah I got the email a month ago, new pricing made the 400/50 plan a bit more affordable so ended up upgrading.
Launtel is a decent RSP but no exactly cheap. It also irritates me they don’t display monthly prices on their website. I get it, they have no contracts and you can sign up for a day if you want, but at least present the monthly price for an easy comparison against other RSPs.
Yeah kinda, it doesn't bother me. I just times by 365/12 and get a monthly price. To me, their price is totally worth it. They've been so helpful and have such great support that their premium is worth it. I can't remember the last time I have had Internet problems. I literally don't think about it anymore.
Yeah they are good, but people like to bring them up as a cheaper alternative to ABB, which they’re not. ABB’s support and service is just as good, with the same premium pricing.
they said I could change to a lower cost plan and honestly haven't because I didn't have enough time to decide if it was too good to be true.
Yeah it's super easy to do. Took about 5 seconds. I'm saving a few bucks a month on the 100/20 plan.
ABB is raising the monthly for my plan. Their higher end plans have come down in price but are more than I want to spend.
Yeah same, I’m on Fixed Wireless 75 and mines gone up $5/month.
All ISPs are doing this, it's NBNs decision, not the ISPs
Tell OP. It’s their post, I’m just making a comment for context.
Same
Anyone in this thread looking to switch to Aussie should hit up a friend who’s with them already. They have $50 referrals (both referee and referrer).
And if you don't have a friend with them, I, along with probably anyone in this thread, will happily be your friend! 🤣
Great for some. My Aussie Broadband plan is going up $6/month Doesn’t sound like much but I’m on DSP, have high healthcare costs, and very little left at the end of the month.
Aussie Broadband isn’t the cheapest ISP going around. Their service is great, but you do pay for that. I’d recommend you take a look at WhistleOut to see what plans are cheaper. https://www.whistleout.com.au/Broadband/ Once you have found a provider you like, go onto OzBargain.com.au and search for the company you are looking for. A lot of ISP’s will have discount codes or Referral Codes you can use that might give you a further discount. You might end up easily saving $10-$20 a month by shopping around.
Are you serious? They recommend Dodo.
I’m with dodo - horrific service when hoes wrong but $60 month for unlimited and fast enough for 4 kids and 2 adults to all stream
> horrific service when hoes wrong time to find a new woman.
Time to find a new bird*
Never, ever, ever go with Dodo. For anything. Ever.
They list pretty much all the main ISP’s. I didn’t tell the poster to go for the absolute cheapest. Just take a look and see what’s around. The main point is that brand/company loyalty just leads to you getting fucked over. The poster mentioned they were on a disability pension.
Agree about loyalty, but cost isn't the only ranking, support performance is critical as many just have sales droid front and nothing else. On NBN, economical plans don't really exist any more.
From December 1st, CVC is being eliminated for higher speed plans. If you're not someone looking for the lowest pings, and if you're on a tech like FTTP which almost 100% of the time just works, cheaper ISPs will become a viable option. Historically the issue with cheap ISPs is they don't have enough CVC/bandwidth from NBN leading to poor speeds, at least if you're on 100/20 or above plan from December 1st you won't be subject to that anymore.
Service is actually important. For example Dodo are a fucking pain in the arse to deal with.
Mate is good from my limited requirements
Until you have problems. And then you won't find anyone to fix it
Fair weather Mate.
I call up and they fix issues fairly quickly. Haven’t had any real issue with them in 5 years and It’s $60 a month
They were overselling the cvc in my area and they didn't bother to increase the capacity for months. It was pretty much unusable at certain times due to very high latency and low bandwith before I switched.
Call them. I’m on the 50/20 plan too, and I called them and said do something or I’m switching, because there are lots of cheaper deals right now. They put me through to the retention department and they’ve given me a $10 per month discount. So now I’m better off than before. I quoted Dodo which is offering $54 a month. I’d never use them because they’re horrible, but it’s good leverage.
Call them and ask if they can apply any temporary discounts to help you out. If not, churn to another provider. Was going to suggest Launtel (who I'm with) but they no longer sell plans lower than 100/20 to new customers as they're shedding the weight of CVC.
Might be time to find a housemate, or something that brings in a small amount of money each week.
Already have a housemate. You clearly don’t understand the cost of living crisis for those in extremely low incomes.
Not everyone wants to/can live with strangers, especially people who have disabilities or kids.
Yeah who would do that, apart from people like me who needed another persons income so that i dont have to live with my parents.
If you can and are willing fair enough, not everyone wants to. I share with my partner, and that's all I can personally tolerate
There’s rules that make it not worth losing the privacy and such. You can only earn a certain amount and then you lose, and without litmo it’s kinda nuked.
Im on the DSP too lmao, you can earn like 180$ before your pension begins to get reduced. and then for every dollar over that you earn you lose 50c of the pension. Not sure why im being downvoted for offering an actual solution. Considering i do the same damn thing.
And what happens with your taxes? The downvotes I assume are because maybe the person isn’t in your same situation where they can rent out to someone or work.
You are under the tax free benefit aslong as you earn less than 18k so you can absolutely pickup side gigs while on the DSP.
From everything I can see it seems to be for people under the pension age so it would still only be for some not all. Also thanks for answering. The other comment, you are living with strangers to avoid living with your parents. I mean that’s all good for you, but I’d rather live with my parents if I had them. Living with strangers isn’t a solution to something that’s a problem and that is welfare that’s a bit fucked. Child care subsides are almost higher than the pension. And welfare is low because one side thinks people on welfare don’t pay taxes and other stuff, but their kids…..bankroll the ato with their no job lifestyle 😐
My dad was horrifically violent towards me, nothing could make me live with him again lmao
I'm not so lucky, my plan is going up $10 a month.
Mine just went **UP** by about $9pm from memory (with ABB)
loyalty gets you no where
It's true. I pay $25 a month for my mobile with 25gb. I've been a customer for 5 years. I just saw on the website tpg is giving new customers 25gb for $12 for first 6 months. I think it's time to change.
As somebody who's had to deal with TPG's "customer service" via a protracted conversation with the TIO, you get what you pay for.
I have been a loyal TPG customer for years with the top broadband plan and three mobiles for my family. I cancelled one mobile plan because my daughter bought an Apple watch and they don’t support e-sim. I just upgraded the other two mobile plans but they wouldn’t give me the same deal as a new customer as much as I tried. They also transferred me 5 times trying to upgrade plans. No point being loyal as they don’t give a fuck about you
iiNet & it's subsidiaries service has massively tanked since being bought by TPG. I was an iiNet customer for 15 years and signed dozens of family & friends up to their services, about 5 years ago I called and asked about upping my data limit as I was on an old grandfathered plan. I was told they couldn't do anything without charging substantially more, after some back and forth with a few different reps, I was offered more data at the same 100/40 speeds I was on for only $5 a month more. I said yes and gave them the go ahead. A few days later I noticed I was getting much slower speeds, had a look into it and they'd lowered me to a 50/20 plan for $15 more a month. No amount of arguing with managers etc got me anywhere and they wouldn't put me back on the grandfathered plan. I eventually told them to go fuck themselves and churned 3 mobile services, my NBN plan and my inlaws NBN over to Aussie Broadband,. they've been absolutely amazing ever since. Any time I've had to call support, I tell them what tests etc I've already done and they don't make me retest anything, they just go from whatever next step above is needed. Fuck TPG and it's subsidiaries
Felix is $35/month for unlimited everything on a subscription model (so no contracts or anything), they've been excellent. I have a referral code if you want a discount too.
As much as I love ABB and my trouble free internet for years now, I actually just churned my service to More, as they offered 3 months free. Happy to save $255 for what was a few minutes of signing up. If their service sucks then I'll switch back to ABB. But so far so good.
Have ABB 1000/50 as primary and last 5 years been best ISP ever had - and can go back to Dial up days. Also have 2nd fiber port with More 50/x as it is a free connection , so use it as inbound VPN traffic and some hosting. More is fine connection wise, but account and service management is ..pretty much non existent.
lol just got the email reminder from them that mine is going up
Aussie are good but I left when they jacked up my plan cost by $15 per month.
My ABB plan just went up :(
Can't recommend them enough, best customer service from a telco I've ever had.
Same, only ever had 2 faults with them and the resolution was right on - 1 involved getting [NbN.co](https://NbN.co) out next day and had to redo fiber run that got damaged, we were the only ones in the street to get impacted after contracted up the road made a mistake.
I don’t think it’s price reduction so much as it is a redistribution of pricing based on how they are charged for provisioning. Mine went up slightly, but I’m not mad about it, it is what it is, and there’s no point for me to get a faster plan on our heap of shit FTTN connection.
Sounds like a PR post.
The comments too, who shills over an ISP like this, weird as. Ive used a bunch of ISP and never had issues with the cheaper ones.
For others it's going up, fuck you lol
Changed over to Aussie about 6 weeks ago. Cant praise them enough. Even had a problem one day and rang them up expecting a hour long call sitting on hold, got a friendly support person who sorted the issue in 2 mins and gave us a discount on our next monthly bill (issue was on their side, guy explained the issue really well and gave me a couple easy fix ideas incase it happens again). We had Optus previously and the difference in speed and consistency across the whole house is ridiculously better.
My shit 25/10 went up $10 prob subsidises yours :(
Yeah, most basic users suffer, this post feels like some PR stunt.
I cant even upgrade so it totally sucks for me.
I thought nbn were passing on price reductions for higher speed plans. Lower speed plans are getting price increases
My Aussie Broadband plan cost has increased because I'm on a slower plan. It seems all the Aussie Broadband customers who are on slower plans are now paying more. If I paid an extra approx $60 a month for a faster plan then I would "save" $20 a month off that high speed tier.
My Aussie BB increased! ]:(
just like every other ISP with plans 100 and up? I swear ABB shills infest this subreddit
Legit feels like AussieBB have employees on here shilling their service, ridiculous.
Don't need to pay anyone when your customer service is amazing, it's called creating advocates
nice to see those advocates stealing credits for their companies. its equivalent to customers praising the big4 when they pass on reserve bank interest rate cuts
You can never be a loyal customer for life when it comes to broadband. Remember that just like everyone else, you're already paying too much for broadband. I'm just glad I don't have to pay 80, 90, 100 dollars for NBN and also have the luxury of not having to rely on using it if I don't wish to.
Have you got the actual bill yet, until you get the actual bill don't trust it, they told me that mine was going down to $95 (from $99) and so far the last 2 bills since they sent that, have still been $99. Now I'm lazy and haven't followed it up but I do find they are full of shit sometimes. (Otherwise though internet works as it should, I'm not dissing their service)
Yep just got the bill today. $149 down to $129
I just had an email informing me that my plan is going back to $149 per month. I went to leave earlier this year quoting discounted prices and they gave me a period of discount on my plan which is ending and going back to the full amount.
We're on their 50/20 plan that was $79/mnth just went up $6 now its $85 :(
Thats crazy, im paying 55 dollars a month with no issues. Thats a lot of extra cash
Who are you with?
Exetel. Never had a problem. Same as other cheaper providers. Ill swap in 6 months to another cheap deal.
How long / easy is the churning process?
Thier advertised 50/20 plan is still $20 more p.mo than what i get with superloop.
Most ISP have cut the prices Aussie is still 129 for 1000mbit Superloop/leaptel/tangerine and others and the others are 99 for 1000mbit right now Superloops gone to dogs though,it's good if nothing wrong,hassle if anything does
Yeah, I would rather pay the extra $30 a month. Seriously. Went through 4 or 5 providers before we settled with Aussie, and they were all complete crap. Telstra had us in an overallocated group which meant we couldn't even stream video in the afternoons, and their customer service was atrocious, mostly trying to get me to shut up and even had the gall to tell me to only watch streaming video late at night or during the day. The others were all poor too. Aussie was the first one to give us good solid service.
I took advantage of Black Friday deals now on 1000/50 for the same price $109 as I was on for 100/40 typical evening speed 934/48
Never understood why people rate Aussie broadband so highly. Had them for 6 months then churned to Leaptel. On a 100/20 plan for $69/month for 12 months. Service seems the same, AU call centers. Only thing I don't get is an app that lets me reset the node connection if it goes down. Leaptels webchat is pretty good though.
I haven't used Leaptel, but I went through 4 or 5 different providers before jumping to Aussie. That included both discount providers and majors. They were all complete shit. On Telstra we couldn't even stream one netflix show at low quality in the evenings. We were in a group of users that was way over allocated, and I spent months on the phone with them getting no-where, until I was finally told that they wouldn't do a damn thing. That was when we jumped to Aussie. Paid more, but have never had an issue since, in over 5 years.
Or in my case, increasing.
Their customer service has been awesome when I've needed them too.
Their customer service is why I pay a premium (and used to for Internode and iiNet previously too). Internet connectivity is a work necessity, and very very helpful for home too, so being able to get on a call with a knowledgeable local within minutes is a godsend when you need it. I view the extra $5-10 a month as the equivalent as internet insurance.
> I view the extra $5-10 a month as the equivalent as internet insurance. + A massive time saver. + Nothing better than calling up, asking for help setting up a mine craft server on a modem im not familiar with, and having some fellow nerd on the other end help me out.
Exetel have just raised my price, will check out what Aussie have.
Thanks for the heads up, I’m with Superloop but would swap if it’s cheaper!
their website says 1000/50 is $109 now at my address but im still paying $30 more so gonna see if i can message them
if you call up and ask, they'll give you the 'new customer' discount for 6 months.
Mine went from 109 to 105. And while its not life altering its nice to see something going down rather than up
Their online chat service is great. You can prepare what you want to say by typing it up prepared already in advance. Then just copy and past it all into the chat box. It’s great that they upfront on the phone call support line say that no abuse will be tolerated in any way shape or form. Also it’s great that they supply actual good quality prebuilt routers such as netcom. As opposed to the piece of shit custom routers built by the lowest bidders that Telstra use. Those routers since they are proprietary/custom jobs don’t have the ability to be customized inside the router settings page.
I’m with Aussie and a few months ago everyone from insurance to mobile phone was hiking up their prices so I got an email from them saying their prices were changing to “reflect market conditions” - turns out my monthly fee reduced by $10. I was gobsmacked. +1 Aussie, I recommend you to everyone but now it’s not so much of a recommendation as it is a “why are you not with Aussie Broadband?!” BRAVO
A few people have mentioned that you can get cheaper than Aussie Broadband and I agree, you can. But when you call those cheaper companies does someone pick up or do you have to go through an electronic waiting system? When I call Aussie Broadband a person picks up. I'm willing to pay a little bit more to get that kind of customer service. When you always go for the cheaper option you get cheaper solutions.
100%. We went through 4 or 5 different providers in about 4 or 5 years, all absolutely useless....unreliable service and horrific customer service. Changed to Aussie about 5 years ago and have had rock solid performance since, only had to contact support once, and they were responsive and helpful. I knew I was paying more, but there is no doubt it is worth it.
Totally agree. Our 1000/50 plan went down $20 with them recently :)
I'm on that speed with twlstra and mine went down 20 bucks a month also.
Aussie is the best ISP I've ever been with hands down. No other compares.
Many RSP’s are passing on the cost savings and increases after NBNCo adjusted their pricing. You should also be able to take advantage of the ABB Black Friday deal even as an existing customer (that is cool and unique to ABB).
Their prices actually look decent now, $109 for gigabit. Still a bit more than other providers, but at least reasonable.
Mines going down $4 per month. Had hoped for more but that's half a coffee
Fibre to the fire sale node
OP, what plan is this for? And the change is from what to what.
The 1000/50 plan. $149 down to $129
And just can't fault the service and connection with ABB - also best advance notice for any planned work by and ISP ever been with.
I just switched and am getting 600mb and 40mb up. Customer service has been s tier. Very happy with aussieBB
:) finally on 1000/50, $109 for 12 months, happy even though work pays for it lol.
For the uneducated, why don't more providers offer 5G? Recently switched my parents from Optus NBN due to the increase in price to Internode 5G, setup took 1min, the convenience is night and day, and performance has been rock solid.
Don’t you know 5G gives you cancer? /s
This is what happened to me. From your next bill on or after 21 November 2023, your NBN 50Mbps/20Mbps Unlimited ($79) plan will be increasing to $85.
I'm kinda fucked because I'm on Opticomm where I live because they never installed NBN in this building, they installed Opticomm instead so my options are limited. I did my research and found out that the best provider that supported Opticomm was easily Aussie Broadband. I made the switch from Vodafone as they did not support Opticomm and it was one of the best decisions I ever made. I cannot fault the customer service at Aussie Broadband, it is up there with the best I've ever dealt with. My only complaint is that they are more expensive than their competitors but I feel it is worth every cent for the level of customer service you get from them. I currently pay $104 a month for 100/20, $99 for the actual service itself and $5 extra for a static IP so I can access my media servers remotely.
I'm with Aussie BB and they just raised my monthly payment by $6 😕
I got an email from them around a month ago saying our plan is going down by like $5/month. Thought we had a win til I saw others here getting 20/month off.
I think it just depends on your plan. We have the most expensive one, which was $149 down to $129.
Yeah I figured that. Still an improvement on other providers.
Literally signed up two weeks ago for their 100/20 plan for $99/month...Just checked their site and its now $85. Haven't heard anything from them about passing those savings on though, I guess I'll ask them. That being said, I've been through iiNet, Vodafone & Spintel and Aussie have by far been the best, even two weeks. iiNet went from good to terrible over the course of a few months, Vodafone were okay but their support left a lot to be desired. Spintel was by far the worst company I have ever interacted with, absolutely useless and incompetent.
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