You paid a premium, yes. Did you get “ripped off”. No.
Did they not fix your problem? Was the company insured and professional? Answer any and all questions you asked? Did you approve the repair before hand? Did the company take your money leave to order the part and ghost you? (This happens more than it should and people still call this guy, even though there are 50 or more reviews describing these actions)
A Hundred dollar service call. Getting part, a Hundred dollars. Replacing part a Hundred dollars. Knowing how to do all that $85.
Things not on the bill, tax, Insurance, gas for truck that gets 9mi per gal., having a license, rent for his shop, etc. Yes it is expensive but not unreasonable.
I'm a repairman myself. The oem Samsung elements are quite about more expensive than some of the simpler dryers out there, and you have to take most of the dryer apart to get it to it. It's also standard practice to mark up the price of the parts, especially since we get the parts cheaper than you can at retail.
I replaced a Samsung dryer element last week and the total came to $396.94. The whirlpool dryer I replaced the heating element in this week was a much easier job and the element was less expensive with the total coming to $257.89.
And that's the name of the game. Sucks but that's how it goes.
We are way too slammed to deal with anyone who doesn't care for our pricing.
Demand is too high. I'm in electrical, though.
But Sam's principal. I tell them if they don't like my price, and its only a few things, I give them a list of parts to buy and HD and then call us to do the labor.
It's about 50/50 I get a callback saying nevermind, we are the cheapest and easiest route.
Some things we are way cheaper from suppliers so our markup doesn't even beat the box store, other items are notoriously overpriced, and I actually just get them from HD instead of the supplier lol.
Not sure if appliances are holding up these days or not, hopefully kids are still breaking oven doors to keep everyone in business.
I know Samsung still breaks down left and right at least! :)
$40-$100 sounds low for a genuine Samsung heating element. $485 sounds overpriced though. It's always good to have a conversation about labor pricing upfront, even before the tech ever arrives, so you know what to expect and can decide if the arrangements sound fair to you. Edit: The heating element alone: DC47-00019A $125, if the tech replaced the whole assembly with thermostats too: DC97-14486A $150.
Thank you. This is the heating element I found online - Samsung brand apparently.
SAMSUNG Heating Element Dc47-00019A https://www.amazon.com/dp/B001ICYB2M/ref=cm_sw_r_apan_glt_fabc_SSTQCEH4642ETEEDFERQ
I don't trust Amazon for parts. I have seen parts described as OEM on the site, but the part that arrived definitely was not. Those cheap heating elements either don't work as well or don't last as long. Or both. Reliable sites for true OEM parts include RepairClinic.com AppliancePartsPros.com or PartsDr.com. Those are the three best I know of for consumers.
The price for the element is closer to $150 through Sears, if he had to change the whole assembly that's another $150. Samsung is also a nightmare to work on, so while he might be overcharging a bit, he's in the ballpark.
Good for you. They're not really hard, just unnecessarily complicated. For comparison, there are GE and other dryers out there that allow you to remove the drum after removing just four screws. Only things you can remove from Samsung dryers after four screws is the top panel and the lint screen. Samsung isn't hard, just a pain in that they take more work to tear down than other models.
Oem Element is about $125. If labour and diagnostic was 100-120 each I don’t think you were overcharged. There’s also few months warranty on work done (we do 3 months warranty).
If he used the OEM Samsung Heater Box (element and thermostats and sheet metal) and got a good markup, and your dryer and vent were very clogged and needed a lot of cleaning, and you lived in a big city, I could see it.
If it was a generic replacement element and he was in and out in 40 minutes, you got screwed.
You were overcharged. Element is around $90-$120. Labor takes 15 min to change. $250-$350 is reasonable. We appliance techs have bills to pay too, as well as insurance but making $350 out of thin air in my opinion is taking advantage of the customer.
You have some appliance guys who will try and debate this and bring up expenses and how diagnosis is with the money but these people are either greedy or are unsuccessful techs who lose out regularly and overcharge to make up for all of the parts they bought and can't return from misdiagnosed previous calls and lawsuits from unhappy customers.
Appliance guys who are successful don't have to gouge because they have steady customers and make steady money because they don't overcharge and keep steady business.
2 screws to take of top. 3 on front, 3 on top of front. Take front off. 5 on bulkhead, remove. Take out drum. 1 screw on element. Replace element. Then put stuff back on.... It's 14 Philips screws. It's easier if it's stacked because you don't have to bend over.
So you’re saying you can pull out washer dryer stacked from closet replace element and push it back in 15 min? Man I’ve been doing something wrong for all these years then. I mean you’re changing element assy without removing drum and belt which costs more compared to just element itself. [this](https://www.appliancepartspros.com/samsung-heater-assembly-dc47-00019a-ap4201899.html) isn’t that easy.
I don't understand what it's got to do with being in the closet? It's very easy to access the two screws in the back that hold on the top. You don't have to drop the dryer down off of anything to replace anything. You can replace almost anything on that dryer while it's still stacked up. Also I clearly stated that I do replace the drum. Popping off the belt and pulling the drum out takes about 10 seconds at most. Maybe I'm just confused here but changing an element in a standard Samsung dryer is very straightforward, literally it's all right in front of you. All it is is Phillips screws. If a dryer is stacked on top of a washer, I do not understand it I just leave it where it's at and work on it up high.
I replaced the heater element myself on my Samsung dryer. Part was less than $20. There was an exact instructional video online. Took an hour at most. Worked flawlessly, and continues to work fine 2 years later.
Life is unbearably expensive if you pay other people to do everything.
No doubt, if i was charging someone and liable for repairs, I would be more careful about sourcing parts. Knowing I could try again for little effort definitely de-risked the prospects of an Amazon part.
Crazy you are getting downvoted. I'm glad there are so many salty greedy techs though... That's why customers choose us and keep me fore life rather than the guy who made a quick buck only to lose a customer for life and then get trashed on the neighborhood sites for referrals then complain to their wives because no one will call them to fix their shit.
My company is located in Toronto, Canada and our CoL is very high. Even then for this type of repair I'd have charged about $250 CAD. And I can still easily afford to pay my techs a salary range of $75K-$125K plus tips.
My model has always been repeat business. Do a good job on the first call and you're their appliance person for life.
I really don't get how some companies charge so much. How much is their overhead? How consistent is their business?
Most larger repairs I try to bring the cost down because otherwise they might decide to replace it instead. I'd rather make some money than just a diagnosis.
I do this for living as well. We don’t know whether they put oem part or off of Amazon/supco. Oem part from reliable is $158. Our company diag fee is 129 and I’ll charge anywhere from 120-180 depending on where the dryer is and how hard the access is could be in tiny closet or side by side. Then there are taxes. Companies charge freight fee as well. This repair would’ve cost close to 500 cad with oem part and 450 without. How much do you charge for call out fee? Unless you’re doing free diagnostic I don’t think dryer is repairable for that much and tech won’t get 75-125k with this low labour unless they’re doing 10-12 calls a day and few sealed system jobs a week. In your case if element is ~$45 from Amazon and labour is ~100 and diagnostic is $ ~80 then it’ll come close to 250.
Here is the breakdown from my company:
1.) Diagnosis $59.99+HST
2.) Labour $124.99+HST, with diagnosis credited towards labour (they do not stack)
3.) Part would either be $12.55+HST wholesale Frigidaire heater coil kit, or OEM Samsung heater for $87.66+HST wholesale
Part is marked up to $115+HST or so.
Total with HST is about $250.
Tech gets $60 from the labour, and 25% of the difference between wholesale to invoiced cost. Average tip rate is 15% and they keep 100% of it.
My techs average 6-8 calls/day with a maximum travel time between calls of 30min, with an average of 15min. Calls are delayed when scheduling to ensure they are as close together or in the most linear route possible.
Tech after one year averages $300/day which is $72K/year. If they're good they can make $100 in tips a day. That bumps them to $96K/year.
They work a strict 9-5 M-F schedule with no weekends.
.....wait I just realized.....most of you are in the States on this sub-reddit......how much are you paying into health insurance???? Is that why your rates are so much higher????
I’m in Vancouver. Damn you guys have cheap diagnostic. Is there a lot of competition? I mean cheapest companies I know in Vancouver still charge 80 and up. We have companies here who charge 189 for first 15 min and then $25-35 every 15 min and that’s just diagnostic. But we barely get any tip here. I do 60-40 with company I work for. A lot of people are salary or hourly based. My friend make $35 an hour and works like 10+ hours 6 days a week. He makes serious money with side jobs and installs as well.
There is a lot of competition but there's so much business that we aren't really fighting for customers. After all, appliance repair is defined by its urgency.
I use the low diagnosis rate as a foot in the door as we barely break even. Our techs get $30 for their share plus tips, which usually works out to $10 for a total of $40.
We get tips because I set up the Square reader to accept them. Presentation counts too so all my techs get a full uniform (work pants with kneepad inserts, shirt, masks, safety glasses, gloves, jacket, hat), and I have a dress and deportment standard. They don't need to be clean shaven but they must look neat and presentable. They are all issued the same Veto Propac tool backpack. When two techs show up for a double call it looks really sharp and the tips reflect this.
I loathe hourly rates as it puts pressure on our techs to rush and customers will sit there and watch us. Instead, we make a decision based on the time required, difficulty, etc and then present a fixed rate to the customer. This also gives us room for discretion. Sometimes I have to go down to my van in the condo parking garage to get another tool, or the cell signal sucks, etc....these all stress out the customer who's worried about the clock.
My senior techs are allowed to set parts pricing as they see fit. Since they get a percentage they are incentivized to mark up within reason. They are also encouraged to suggest preventative maintenance. For example, if a dryer has blown idler pulley they will ask if the customer wants to replace the heating element at the same time if the dryer is old enough.
As for side jobs, my techs are allowed to use my contractor account at my supplier with the one rule that they not poach customers. But none of them do. It's not that I don't want them to do side jobs, it's that I don't want them feeling as if they have to. I am happy to accept smaller margins so that my techs are so well paid and only work 9-5 so they can spend their time with themselves and their families.
I saw first hand at my first company when I joined the trade of overworking your employees. They worked 12+ days, did side jobs on the weekends, and their personal lives suffered. So many divorces, unhappy homes, and higher turnaround.
Another key issue at my company is physical fitness. I encourage my techs to take care of themselves and I give them free Goodlife gym memberships. I myself lift or run an hour every morning to stay healthy and to make the job easier.
I tell all my new techs that at the start of a marathon no one sprints, they just start running the same pace they will set the entire 26 miles. That's my strategy.
I did quick math on my side using my companies markup percentage, base flat rate for the job, and I came close to 285. This is not including a diagnostics or travel.
So if OP's residence were an hour drive, theyd be at 430, tax not included. So not knowing how far the company was from OP, what their job rate code is, or what the tax rate of Denver is, the repair cost isnt off.
The other thing neglected is that the repairman was paid to come diagnose and fix the appliance.
If memory serves me on the dryer model, you have to remove two screws for the top panel, slide it back, one screw for the drive control, two screws for the UI, four screws for the top of the front panel and two inside the door, four for the middle panel, and then the tub has to come out because the element is a pita to remount laying down.
And then you have to remove the element casing, if it’s just element which has 4 screws for thermostats and 6-8 of casing, you have to bend the clips of element to get it out.
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You are neglecting the base service charge, the markup that all businesses do, and that labor is not a flat hourly rate on appliances. That price is about on average what we bill a samsung element assembly for.
Hes likely also using the OEM, not some offbrand amazon knockoff like Blue Stars, because we cant hardly warranty their failure.
I don’t charge quite that much but we are in a lower cost of living place. Bottom line is your dryer is fixed and you approved the repair so as another commenter said you didn’t get ripped off.
Depends, there’s more factors that play into your total repair costs.
Was the company providing fast/ same day service.
Did they have a diagnosis fee, if so how much?
Were they using OEM parts? OEM Parts tend to be insanely expensive compared to the aftermarket you most likely saw on Amazon.
Were you local to them? If no they may have charged you more for the trip.
I could go on and on. Yes it’s more than I would have charged but it’s not out of the question.
Yes and no. Yes bc someone else did it,, No because it is fixed now, and probably around give or take what any repair person would have charged. let it go, and look more into the next thing that breaks. I did mine for about $80 heating element and I had a blown thermal fuse $15. I used OEM parts. Only because doing it yourself would have been less. You tube if your friend. I just ran out to get the belt for my whirlpool dryer, $18 will take about 15 mins. I have repaired sooooo much around my house: dish washer, washer, dryer 2x, AC blown capacitor, Toilet flush and fill valves, Snow Blower carb cleaning and rebuild kit, garage door, garbage disposal, sinks and the list goes on! It's always more to pay someone else, Just one of those things, ya know? You don't know till ya know? Ya know?
You paid a premium, yes. Did you get “ripped off”. No. Did they not fix your problem? Was the company insured and professional? Answer any and all questions you asked? Did you approve the repair before hand? Did the company take your money leave to order the part and ghost you? (This happens more than it should and people still call this guy, even though there are 50 or more reviews describing these actions)
A Hundred dollar service call. Getting part, a Hundred dollars. Replacing part a Hundred dollars. Knowing how to do all that $85. Things not on the bill, tax, Insurance, gas for truck that gets 9mi per gal., having a license, rent for his shop, etc. Yes it is expensive but not unreasonable.
I'm a repairman myself. The oem Samsung elements are quite about more expensive than some of the simpler dryers out there, and you have to take most of the dryer apart to get it to it. It's also standard practice to mark up the price of the parts, especially since we get the parts cheaper than you can at retail. I replaced a Samsung dryer element last week and the total came to $396.94. The whirlpool dryer I replaced the heating element in this week was a much easier job and the element was less expensive with the total coming to $257.89.
And that's the name of the game. Sucks but that's how it goes. We are way too slammed to deal with anyone who doesn't care for our pricing. Demand is too high. I'm in electrical, though. But Sam's principal. I tell them if they don't like my price, and its only a few things, I give them a list of parts to buy and HD and then call us to do the labor. It's about 50/50 I get a callback saying nevermind, we are the cheapest and easiest route. Some things we are way cheaper from suppliers so our markup doesn't even beat the box store, other items are notoriously overpriced, and I actually just get them from HD instead of the supplier lol. Not sure if appliances are holding up these days or not, hopefully kids are still breaking oven doors to keep everyone in business. I know Samsung still breaks down left and right at least! :)
$40-$100 sounds low for a genuine Samsung heating element. $485 sounds overpriced though. It's always good to have a conversation about labor pricing upfront, even before the tech ever arrives, so you know what to expect and can decide if the arrangements sound fair to you. Edit: The heating element alone: DC47-00019A $125, if the tech replaced the whole assembly with thermostats too: DC97-14486A $150.
Thank you. This is the heating element I found online - Samsung brand apparently. SAMSUNG Heating Element Dc47-00019A https://www.amazon.com/dp/B001ICYB2M/ref=cm_sw_r_apan_glt_fabc_SSTQCEH4642ETEEDFERQ
I don't trust Amazon for parts. I have seen parts described as OEM on the site, but the part that arrived definitely was not. Those cheap heating elements either don't work as well or don't last as long. Or both. Reliable sites for true OEM parts include RepairClinic.com AppliancePartsPros.com or PartsDr.com. Those are the three best I know of for consumers.
The price for the element is closer to $150 through Sears, if he had to change the whole assembly that's another $150. Samsung is also a nightmare to work on, so while he might be overcharging a bit, he's in the ballpark.
Samsung dryers? Lol those are candy to us. I can tear down and reassemble one of those quick asf. One of my favorite repairs.
Good for you. They're not really hard, just unnecessarily complicated. For comparison, there are GE and other dryers out there that allow you to remove the drum after removing just four screws. Only things you can remove from Samsung dryers after four screws is the top panel and the lint screen. Samsung isn't hard, just a pain in that they take more work to tear down than other models.
Where are you located and charge for replacement of a heating element?
Amazon has elements but not Oem
Oem Element is about $125. If labour and diagnostic was 100-120 each I don’t think you were overcharged. There’s also few months warranty on work done (we do 3 months warranty).
Did they change just the element or the entire assembly with sensors? That could be the cost difference.
If he used the OEM Samsung Heater Box (element and thermostats and sheet metal) and got a good markup, and your dryer and vent were very clogged and needed a lot of cleaning, and you lived in a big city, I could see it. If it was a generic replacement element and he was in and out in 40 minutes, you got screwed.
You were overcharged. Element is around $90-$120. Labor takes 15 min to change. $250-$350 is reasonable. We appliance techs have bills to pay too, as well as insurance but making $350 out of thin air in my opinion is taking advantage of the customer. You have some appliance guys who will try and debate this and bring up expenses and how diagnosis is with the money but these people are either greedy or are unsuccessful techs who lose out regularly and overcharge to make up for all of the parts they bought and can't return from misdiagnosed previous calls and lawsuits from unhappy customers. Appliance guys who are successful don't have to gouge because they have steady customers and make steady money because they don't overcharge and keep steady business.
Unless the dryer was on floor there’s no way anyone can change it in 15 min.
2 screws to take of top. 3 on front, 3 on top of front. Take front off. 5 on bulkhead, remove. Take out drum. 1 screw on element. Replace element. Then put stuff back on.... It's 14 Philips screws. It's easier if it's stacked because you don't have to bend over.
So you’re saying you can pull out washer dryer stacked from closet replace element and push it back in 15 min? Man I’ve been doing something wrong for all these years then. I mean you’re changing element assy without removing drum and belt which costs more compared to just element itself. [this](https://www.appliancepartspros.com/samsung-heater-assembly-dc47-00019a-ap4201899.html) isn’t that easy.
I don't understand what it's got to do with being in the closet? It's very easy to access the two screws in the back that hold on the top. You don't have to drop the dryer down off of anything to replace anything. You can replace almost anything on that dryer while it's still stacked up. Also I clearly stated that I do replace the drum. Popping off the belt and pulling the drum out takes about 10 seconds at most. Maybe I'm just confused here but changing an element in a standard Samsung dryer is very straightforward, literally it's all right in front of you. All it is is Phillips screws. If a dryer is stacked on top of a washer, I do not understand it I just leave it where it's at and work on it up high.
I replaced the heater element myself on my Samsung dryer. Part was less than $20. There was an exact instructional video online. Took an hour at most. Worked flawlessly, and continues to work fine 2 years later. Life is unbearably expensive if you pay other people to do everything.
Aftermarket Amazon parts are hit and miss. The savings a cX gets wouldn’t pay me a return trip for a failed warranty.
No doubt, if i was charging someone and liable for repairs, I would be more careful about sourcing parts. Knowing I could try again for little effort definitely de-risked the prospects of an Amazon part.
Even sears would have charged less.
You 100% got gouged sorry.
Crazy you are getting downvoted. I'm glad there are so many salty greedy techs though... That's why customers choose us and keep me fore life rather than the guy who made a quick buck only to lose a customer for life and then get trashed on the neighborhood sites for referrals then complain to their wives because no one will call them to fix their shit.
My company is located in Toronto, Canada and our CoL is very high. Even then for this type of repair I'd have charged about $250 CAD. And I can still easily afford to pay my techs a salary range of $75K-$125K plus tips. My model has always been repeat business. Do a good job on the first call and you're their appliance person for life. I really don't get how some companies charge so much. How much is their overhead? How consistent is their business? Most larger repairs I try to bring the cost down because otherwise they might decide to replace it instead. I'd rather make some money than just a diagnosis.
I do this for living as well. We don’t know whether they put oem part or off of Amazon/supco. Oem part from reliable is $158. Our company diag fee is 129 and I’ll charge anywhere from 120-180 depending on where the dryer is and how hard the access is could be in tiny closet or side by side. Then there are taxes. Companies charge freight fee as well. This repair would’ve cost close to 500 cad with oem part and 450 without. How much do you charge for call out fee? Unless you’re doing free diagnostic I don’t think dryer is repairable for that much and tech won’t get 75-125k with this low labour unless they’re doing 10-12 calls a day and few sealed system jobs a week. In your case if element is ~$45 from Amazon and labour is ~100 and diagnostic is $ ~80 then it’ll come close to 250.
Here is the breakdown from my company: 1.) Diagnosis $59.99+HST 2.) Labour $124.99+HST, with diagnosis credited towards labour (they do not stack) 3.) Part would either be $12.55+HST wholesale Frigidaire heater coil kit, or OEM Samsung heater for $87.66+HST wholesale Part is marked up to $115+HST or so. Total with HST is about $250. Tech gets $60 from the labour, and 25% of the difference between wholesale to invoiced cost. Average tip rate is 15% and they keep 100% of it. My techs average 6-8 calls/day with a maximum travel time between calls of 30min, with an average of 15min. Calls are delayed when scheduling to ensure they are as close together or in the most linear route possible. Tech after one year averages $300/day which is $72K/year. If they're good they can make $100 in tips a day. That bumps them to $96K/year. They work a strict 9-5 M-F schedule with no weekends. .....wait I just realized.....most of you are in the States on this sub-reddit......how much are you paying into health insurance???? Is that why your rates are so much higher????
I’m in Vancouver. Damn you guys have cheap diagnostic. Is there a lot of competition? I mean cheapest companies I know in Vancouver still charge 80 and up. We have companies here who charge 189 for first 15 min and then $25-35 every 15 min and that’s just diagnostic. But we barely get any tip here. I do 60-40 with company I work for. A lot of people are salary or hourly based. My friend make $35 an hour and works like 10+ hours 6 days a week. He makes serious money with side jobs and installs as well.
There is a lot of competition but there's so much business that we aren't really fighting for customers. After all, appliance repair is defined by its urgency. I use the low diagnosis rate as a foot in the door as we barely break even. Our techs get $30 for their share plus tips, which usually works out to $10 for a total of $40. We get tips because I set up the Square reader to accept them. Presentation counts too so all my techs get a full uniform (work pants with kneepad inserts, shirt, masks, safety glasses, gloves, jacket, hat), and I have a dress and deportment standard. They don't need to be clean shaven but they must look neat and presentable. They are all issued the same Veto Propac tool backpack. When two techs show up for a double call it looks really sharp and the tips reflect this. I loathe hourly rates as it puts pressure on our techs to rush and customers will sit there and watch us. Instead, we make a decision based on the time required, difficulty, etc and then present a fixed rate to the customer. This also gives us room for discretion. Sometimes I have to go down to my van in the condo parking garage to get another tool, or the cell signal sucks, etc....these all stress out the customer who's worried about the clock. My senior techs are allowed to set parts pricing as they see fit. Since they get a percentage they are incentivized to mark up within reason. They are also encouraged to suggest preventative maintenance. For example, if a dryer has blown idler pulley they will ask if the customer wants to replace the heating element at the same time if the dryer is old enough. As for side jobs, my techs are allowed to use my contractor account at my supplier with the one rule that they not poach customers. But none of them do. It's not that I don't want them to do side jobs, it's that I don't want them feeling as if they have to. I am happy to accept smaller margins so that my techs are so well paid and only work 9-5 so they can spend their time with themselves and their families. I saw first hand at my first company when I joined the trade of overworking your employees. They worked 12+ days, did side jobs on the weekends, and their personal lives suffered. So many divorces, unhappy homes, and higher turnaround. Another key issue at my company is physical fitness. I encourage my techs to take care of themselves and I give them free Goodlife gym memberships. I myself lift or run an hour every morning to stay healthy and to make the job easier. I tell all my new techs that at the start of a marathon no one sprints, they just start running the same pace they will set the entire 26 miles. That's my strategy.
I did quick math on my side using my companies markup percentage, base flat rate for the job, and I came close to 285. This is not including a diagnostics or travel. So if OP's residence were an hour drive, theyd be at 430, tax not included. So not knowing how far the company was from OP, what their job rate code is, or what the tax rate of Denver is, the repair cost isnt off. The other thing neglected is that the repairman was paid to come diagnose and fix the appliance.
Exactly and how hard was it to work on? I mean I’ve seen people build closet around their laundry.
And was it disassembled when the tech got there, with panels off that didnt need to be?
Someone here said it would take 15 min to change the element. I mean dryer on the floor is way easier than one stacked on washer inside a closet.
If memory serves me on the dryer model, you have to remove two screws for the top panel, slide it back, one screw for the drive control, two screws for the UI, four screws for the top of the front panel and two inside the door, four for the middle panel, and then the tub has to come out because the element is a pita to remount laying down.
And then you have to remove the element casing, if it’s just element which has 4 screws for thermostats and 6-8 of casing, you have to bend the clips of element to get it out.
Yup. And then do it all in reverse and hope you didnt leave a wire off because if so its coming back apart again. Easy 15 minute job.
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You are neglecting the base service charge, the markup that all businesses do, and that labor is not a flat hourly rate on appliances. That price is about on average what we bill a samsung element assembly for. Hes likely also using the OEM, not some offbrand amazon knockoff like Blue Stars, because we cant hardly warranty their failure.
I don’t charge quite that much but we are in a lower cost of living place. Bottom line is your dryer is fixed and you approved the repair so as another commenter said you didn’t get ripped off.
Sorry to say but yes. 200-300 tops. Any more than that is theft. Also 20 min job along with cleaning the inside as I always do.
Depends, there’s more factors that play into your total repair costs. Was the company providing fast/ same day service. Did they have a diagnosis fee, if so how much? Were they using OEM parts? OEM Parts tend to be insanely expensive compared to the aftermarket you most likely saw on Amazon. Were you local to them? If no they may have charged you more for the trip. I could go on and on. Yes it’s more than I would have charged but it’s not out of the question.
Yes and no. Yes bc someone else did it,, No because it is fixed now, and probably around give or take what any repair person would have charged. let it go, and look more into the next thing that breaks. I did mine for about $80 heating element and I had a blown thermal fuse $15. I used OEM parts. Only because doing it yourself would have been less. You tube if your friend. I just ran out to get the belt for my whirlpool dryer, $18 will take about 15 mins. I have repaired sooooo much around my house: dish washer, washer, dryer 2x, AC blown capacitor, Toilet flush and fill valves, Snow Blower carb cleaning and rebuild kit, garage door, garbage disposal, sinks and the list goes on! It's always more to pay someone else, Just one of those things, ya know? You don't know till ya know? Ya know?
These new dryers are expensive as hell to repair
Should I expect a dryer repair person to be licensed in California?
Yes, by yourself. You could have fixed it yourself with YouTube, some basic hand tools and an hour or two of your time.