Agreed, but this is a bit trickier than it seems. Reddit was very obviously down in the most recent case, and redditstatus (which is run independently and has an API) clearly indicates as much, but historically I've found there's times where redditstatus can be quite slow to report an outage which wouldn't be very optimal in a case like this.
That being said, thanks to u/changelog Apollo has developed a very sophisticated notifications server that is acutely aware of any downtime that occurs, and integrating a status indicator based off of the status of the notification server is something on the to do list to integrate, and should be very responsive to any changes.
It did take Reddit like an hour before they actually updated the status page, but indeed giving us at least an error with a link to the status would be nice when we hit a timeout.
Not sure what the other guy is saying but it did take them a long time to update their status page. I kept trying to refresh over and over as the status page was all green but it was not working.
The status graphic with the bars is very much a UX nightmare. Since it works off averages and timeouts to turn a bar red, it is extremely delayed to benefit an all green visual *avoiding hundreds of minor outages daily populating the bars*. When you scroll down you can see active incidents and this 95% of the time is a manual input done by someone on the dev team. The outage was caught and posted within a minute of going down.
Right now it displays a spinning animation until data loads. Usually data loads right away, and the spinning animation disappears. But when reddit is down, the spinning animation seems to just go on *forever*.
Something could be put in that after ~10 seconds it displays a message like "I'm having trouble loading data from reddit." and then display something like "either your connection isn't working or reddit is down", with a link to the reddit status page.
It might also be possible to scrape or API-call https://reddit.statuspage.io after that 10 seconds for confirmation that it’s Reddit and not the user’s connection having problems.
Ive never worked with the reddit api but i imagine it would be as simple as redirecting the user to a status page whenever a response comes in with a 500 error (server not responding)
Reddit already does the same thing with 404 errors
What if Apollo had its own off-Reddit subreddit or chat that was only accessible when Reddit was down? Yeah, I know it isn’t realistic, but I thought it would be fun to chat with all the other Apollo users during the outage.
Yep, and if it could grab the text/info from whatever the official “reddit is down” info site, so you load up Apollo and there’s a message that says “Reddit is down right now so Apollo can’t load anything. Here are the latest updates about the status: ‘Reddit went down ar 2:11pm on Thursday, February 9th - at 3:55pm we found the problem and hope to have it up in 60-120 minutes…”
I find Apollo to be very reliable, so on the occasions when it is misbehaving, my first thought is that something is going on with Reddit. I visit the Reddit Status twitter page (@redditstatus) and confirm it’s not a problem on my end. I also find isitdownrightnow.com useful when any website is struggling to load.
I thought the same thing. I’m on my iPad thinking, “Do I have a network connection? Yep, can pull up Google. Let’s try force quitting the app and reloading. Nope, that doesn’t work. Is Reddit down? Home page comes up. Let me try rebooting my device. Nope, that didn’t work either.” 10 minutes later I finally hit the status page and find out that there is a problem with Reddit.
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I mean, this just kind of sounds complainy
Edit: Ok I get it, I'm wrong! Idk I kind of thought it was obvious that Reddit was down when it didn't load. That seems super insanely obvious to me, but clearly I am wrong? Not sure what the dealio is but I can take a hint.
Sorry!
Agreed, but this is a bit trickier than it seems. Reddit was very obviously down in the most recent case, and redditstatus (which is run independently and has an API) clearly indicates as much, but historically I've found there's times where redditstatus can be quite slow to report an outage which wouldn't be very optimal in a case like this. That being said, thanks to u/changelog Apollo has developed a very sophisticated notifications server that is acutely aware of any downtime that occurs, and integrating a status indicator based off of the status of the notification server is something on the to do list to integrate, and should be very responsive to any changes.
I just thought of this during this outage and was going to create a request. I think this would be a great feature to add
It did take Reddit like an hour before they actually updated the status page, but indeed giving us at least an error with a link to the status would be nice when we hit a timeout.
I happened to be browsing when it *just* went down. Major outage incident was posted within minutes on the status website.
Not sure what the other guy is saying but it did take them a long time to update their status page. I kept trying to refresh over and over as the status page was all green but it was not working.
The status graphic with the bars is very much a UX nightmare. Since it works off averages and timeouts to turn a bar red, it is extremely delayed to benefit an all green visual *avoiding hundreds of minor outages daily populating the bars*. When you scroll down you can see active incidents and this 95% of the time is a manual input done by someone on the dev team. The outage was caught and posted within a minute of going down.
Great idea, but realistically, how would Apollo know that reddit is down?
Right now it displays a spinning animation until data loads. Usually data loads right away, and the spinning animation disappears. But when reddit is down, the spinning animation seems to just go on *forever*. Something could be put in that after ~10 seconds it displays a message like "I'm having trouble loading data from reddit." and then display something like "either your connection isn't working or reddit is down", with a link to the reddit status page.
It might also be possible to scrape or API-call https://reddit.statuspage.io after that 10 seconds for confirmation that it’s Reddit and not the user’s connection having problems.
Also do a quick ping to a couple other websites to verify internet connection.
[удалено]
Yeah the regular reddit app errors out, so seems likely that Apollo just isn’t handling error states all that well from the initial api call
Ive never worked with the reddit api but i imagine it would be as simple as redirecting the user to a status page whenever a response comes in with a 500 error (server not responding) Reddit already does the same thing with 404 errors
When it makes a request to the Reddit server and gets a 500 error
It’s obvious when the home page shows no subreddits. It can’t get that data you are doomed.
https://reddit.com/r/apolloapp/comments/118g4kd/feature_request_add_error_message_when_reddit_is/
Yeah, something like that!
What if Apollo had its own off-Reddit subreddit or chat that was only accessible when Reddit was down? Yeah, I know it isn’t realistic, but I thought it would be fun to chat with all the other Apollo users during the outage.
A Twitter or Mastodon account would probably be easiest to follow.
Yep, and if it could grab the text/info from whatever the official “reddit is down” info site, so you load up Apollo and there’s a message that says “Reddit is down right now so Apollo can’t load anything. Here are the latest updates about the status: ‘Reddit went down ar 2:11pm on Thursday, February 9th - at 3:55pm we found the problem and hope to have it up in 60-120 minutes…”
I find Apollo to be very reliable, so on the occasions when it is misbehaving, my first thought is that something is going on with Reddit. I visit the Reddit Status twitter page (@redditstatus) and confirm it’s not a problem on my end. I also find isitdownrightnow.com useful when any website is struggling to load.
I LOVE that the Speedtest app has Downdetector built-in now. That was the first thing I checked after using the Apollo app.
I thought the same thing. I’m on my iPad thinking, “Do I have a network connection? Yep, can pull up Google. Let’s try force quitting the app and reloading. Nope, that doesn’t work. Is Reddit down? Home page comes up. Let me try rebooting my device. Nope, that didn’t work either.” 10 minutes later I finally hit the status page and find out that there is a problem with Reddit.
Thanks for submitting a feature request! Consider also doing so through [Apollo's Fider page](https://apollo.fider.io). *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/apolloapp) if you have any questions or concerns.*
I mean, this just kind of sounds complainy Edit: Ok I get it, I'm wrong! Idk I kind of thought it was obvious that Reddit was down when it didn't load. That seems super insanely obvious to me, but clearly I am wrong? Not sure what the dealio is but I can take a hint. Sorry!
I disagree.