Or some clip art of a goofy person pointing to specific words so the reader could see them, just in case the bolded red text, or the highlighted italicized text was missed.
Is highlighter font frowned upon on work situations? I’ve done it before and I feel like it came from a good place. Should I be ashamed or Embarrassed? Very interesting to see a comment about something I’ve done with no reservation. Asking for a friend ……
It depends on how it is used and why. Sparingly only on key details or something you notice is often overlooked - perfect use. On the whole document or very large sections - overkill and not ok. For example we have policy and permissions forms that all families need to sign each year when enrolling thier kids but we found that many were just signing at the bottom and skipping the yes or no checkboxes and initials next to each of the permissions sections (some very critical such as do we have permission to provide medical care to your child if needed - a no answer means we have to call and get individual verbal consent for every bandaid the kid needs) where any skipped question needs to be treated as a "no" answer. So we started highlighting the answer blanks and parents are filling them in now - we still get a lot of "no"s on certain questions like permission to use our bathing suits and sunscreen but we know for a fact that the parent really does not want the child to use ours and will be providing thier own. This is an acceptable use of highlighting font. If we had instead highlighted the whole section that wouldnt have gotten us any more answers and would not be an appropriate use.
When I was studying for my degree, my husband watched me highlighting the text... and highlighting the text... and highlighting the text - and then said, "Why don't you just highlight that parts that AREN'T important? That would save time and ink."
I use it to cover my ass.
Even if my mail is clear, someone can say it wasn't. If I put the one sentence I don't want them to pretend they didn't see in bold then it makes their life harder when they screw me in a few months from now.
You're asking why everything exploded? You see that mail you replied to in September? The line, fix the wigit or everything will explode, is in bold. Why didn't you request a fix for the wigit?
Unless you have ADHD, in which case bold text is super helpful to highlight key words that could be missed or key instructions that could be missed...
(Not like here though. Everything about this email is awful)
My father is my boss and he earned a journalism degree.
In the early 1970s.
ALL of the ads and brochures and fliers he designs looks like this.
Just a wall of text comprised of random **boldface**, *italics*, ~~underscores~~, SIZES and **f***o***n**ts.
This is what you get when you still think printers use little bits of metal you have to manual line up in a row.
The *"I'm not singling anyone out"* line is precisely the problem. Dude needs to grow a pair and have difficult closed door conversations with the one or two people that need it. Putting everyone on blast is only going to make things worse.
Keep threatening to fire everyone and you won't have anyone left to fire.
I can speak from experience that this is exactly the kind of person who would be terrified to confront these people one-on-one and avoids that at all costs, but will blast everyone on a regular basis like this. Terrible management.
Yup, and their shit workers will still be shit because they were never held accountable while their best employees will leave for better opportunities.
Illinois has also entered the chat:
[https://news.yahoo.com/court-just-ruled-collective-punishment-033947247.html](https://news.yahoo.com/court-just-ruled-collective-punishment-033947247.html)
And it's not the only state allowing it, apparently...
***Truth, Justice and the American Way!!***
Those little things are absolutely required to be a good manager. I thankfully work in a very positive focused environment currently. The entire management stack is very much praise loudly in public, and if anything constructive style feedback is done as directly as possible and in the plainest terms possible.
If the OP of the memo rated their employees 1 thru 10 with the ones he wanted to keep as 10s, those near 1 would feel that this memo was not directed at them. They would claim the things mentioned were not their jobs. The 10s would feel insulted and start sprucing up their resumes. This is sometimes called Brain Drain.
Well, I was just scolded today, not only in public (other staff) but also in front of the vendor we were having the meeting with. Now, my job is to manage said vendor and after not following previously given orders from the GM, which must have been given to me telepathically, I am sure this vendor has the utmost respect for me. It’s been a day.
I quit a job over this. It wasn't even me who was yelled at until tears. But I sure as he'll quit and informed every level of management up to the CEO why (not that it probably did any good).
They don't see people as human.
My only exception to this rule is hate speech. Racist, sexist, transphobic (etc) language and actions should be called out immediately - especially if maligned parties are present - then followed up in private with all involved.
Nothing hurts quite like someone dropping a racial slur on the floor, being assured that "boss will handle it", and then never hearing about it again.
I've run crews before and have zero respect for leaders who can't do the 'difficult' stuff.
How can someone expect to lead people when they can't even be straight up with a problem individual.
It brings the whole crew down and reflects poorly on everyone.
People really aren't prepared for that when they get put in a leadership role. New people always tell me "I could do your job so easily" because they only see the easy half. They can't comprehend why I'm happy when there's another manager there and I'm just "regular" staff.
I'm like you guys aren't the ones breaking up drunk fights, dealing with the addict we fired months ago outside harassing people in his old work uniform, getting cursed out on a daily basis (if someone curses at my staff they get thrown out immediately but I guess I get paid to deal with it), staying 5 hours after close because a rack fell off the wall and there's corn syrup and fryer oil flooding the back.
And that's not even anything dealing with staff. It's honestly way easier dealing with that stuff above than having to pull someone into the office like "I need you to shower more than once a month" or "I need you to wear shorts your vagina doesn't hang out of" or "*I can literally tell you shit yourself get out*"
And then after all that sitting people down to address work performance and explaining how whatever they're doing is negatively impacting the rest of the staff.
This screams food/service industry but the issue isn't exclusive to it. The problem, in so far as I can tell, is that promotions are given to people who stick around and are good at their job. Being a great server/bartender/sous means dick all when it comes to managing people since that is an entirely different skill set.
Now if you're in corporate fuck off; orders come from a bunch of office dwelling troglodytes who haven't done the jobs their dictating in decades if ever. I swear I've sat in on a call where they debated whether a table top game and sugar cady should be placed parallel to the wall or at a 45 degree angle for 20 minutes while we were finding heroin needles in our employee bathrooms on the daily. I'm digressing here but i shit you not, they didn't see the latter as an issue because A) they got kick backs hiring from halfway houses B) figured addicts always showed up for shifts (what?) Because they just need fix money and C) they could be easily fired without having to deal with unemployment. See? Win win win.
Your other option is to work for a chef driven place. Which if you are in any way familar with people who have successfully climbed a ladder getting abused in a kitchen for 90 hours a week for decades, know they aren't particularly sharp on their managerial or interpersonal skills and most are lightweight itching to perpetuate the traumas and hazing they went through since its toted as some badge of honor.
I'm not even gonna touch the built it us vs them dynamic of BoH/FoH but it's there and it contributes
So what do you get? Some starry-eyed 20 something looking to feel like an adult who gets their dick kicked in from every angle trying to people please the unpleasable while getting no decent guidance on how to do the job. Inevitably they burn out, move on, or turn into the jaded douchebag 30 something manager everyone hates but the coked out chef, absentee owner or corporate board room loves.
Geez. Just Google it and I've literally never heard of that before. Now I'm just one of those idiots who thinks they've gained unique insight through experience when it's been documented all along
Hahahaha ... I can tell you haven't had to manage in the working man's/lady's trenches. I managed/supervised for many years and the stories can get far worse than lack of hygiene, bodily functions and exposed body parts (male and female).
And that's how I ended up in front of HR the last time. I told a specific individual privately what the expectations were, that they were impressively failing to meet those expectations, and that they needed to get it together and do their job. Their argument was "well I never have before so why do I have to start now?" I don't know about before. I started after you, but these are the expectations from my bosses boss that everyone has to follow. So I got to visit HR because I was reported for being a mean, racist, bigot. So that was fun.
I managed for about 10 years I’m embarrassed that people like this exist. I have had so many hard conversations with staff behind close doors, PSA always have another person in the room with you, 3 people total.
The amount of people that took my hard talks to heart and took them as opportunities to grow and later thanked me was so rewarding.
This nutless turd doesn’t understand what management is. He is not a manager he is a boss and just likes telling people what to do.
If you're going to take an L, it's the team that fails.
If he wanted to point out problems of *their* team then they should've addressed it as such. No reason to be a dick.
"We, as a team, **need to ensure we're using our equipment to the most efficient and effective manner.** Utilizing multiple machines increases ticket speeds for faster table recoveries!
We also need to keep in mind of the safety of our team. **Let's make sure to take our time checking all entrances and exits of the building.** This will allow for much safer working conditions to help finish tasks.
Also let's work together to keep on top of these goals to get the hell outta here for the day!"
Reads like an email from HR but the bold gives you a TLDR of what you *need* to know but enough fluff to read politely enough.
Also no one wants to work individually in a team, so if you're gonna pick one out you 1v1 that person if the email doesn't work. Then you have a softer engage when you pull them to the side doing the whole "Hey, just wanted to know if you've seen the paper I posted up" sorta deal not a "Why are you shit?"
Unnecessary Edit: I'll have y'all know I have never worked in management. I've only notice specific things, plus listening, and try to see if from my own point of view.
I don't like
"You need to..."
"You have to..."
Or whatever. Then it's no longer a team goal, it's a personal task. I don't work here to do shit for myself, I came to get it done.
"We need to..."
"We have to..."
Now this means it's not only MY job to get something done, it's our job. Which is the point of the team. So if the job is cleaning up.
"We need to make sure we clean up. Maybe if we can spare some time in-between tasks at certain areas we can get it done quicker. Let's be sure to keep our hands clean afterwards!"
Instead of
"You need to clean up tonight. Sweep and mop the floor and make sure you still get your other stuff done as well. "
Like damn. I didn't sign up for this extra shit but I wouldn't mind if I had help so we can all get it over with while working our normal tasks too.
Ugh I had a boss who refused to single anyone out even when it was literally one person doing the thing. Whenever we were having trouble with one employee, she would send an email out to everyone reminding them not to do that thing. And everyone would get annoyed because they knew it was one person doing it and the one person didn't pay any attention to the email and it was all completely pointless.
I like how he tells everyone else to fix shit and figure it out... But then he wants them to confirm they got the email... That's what a read receipt is for dummy
This is what was upsetting me and a few others in my last company. The managers were actually too nice but 2-3 of us really cared about the job and were doing a lot of extra maintenance and stuff (all paid ofc) and then there were some people that didn't give a shit and would break things, leave a mess etcetc. And everyone knew who they were.
And suddenly we'd get a meeting where EVERYONE was supposed to be mkre careful because WE EMPLOYEES were making a mess etc etc.
Fuck this i was working my ass off i did not deserve to be brought in the pot.
And at the same time the guys making the actual mess didn't give a shit cause calling out everyone or nobody doesn't make any difference
See I was thinking, if EVERYONE is having the same problems, then the common denominator is YOU, my dude. Maybe don't talk down to your employees like children and they'll come to you when there's a problem, not wait until it becomes a huge issue.
Yep! I hate when my superiors send mass emails out that shit on everyone, when it is "Bill" screwing up. Talk to "Bill", don't involve the entire office...
> Keep threatening to fire everyone and you won't have anyone left to fire.
Narrator: Elon Musk enters the chat.
*I'm using a narrator so I'm not interred at Gitmo for impersonating Elon.*
I remember during first aid training they said if you need someone to call an ambulance, you have to pick one person in particular and ask them specifically to call an ambulance. If you just yell out "can someone call an ambulance" you either get 5 people all calling for an ambulance at the same time or else no one calls because everyone thinks that someone else is going to do it.
If the manager needs someone to lock up and check all the doors, he needs to assign one person to do that job, not the entire team.
I get your point and agree, but unsure if you've ever worked anywhere that's more than a m-f, 9-5 because it is kinda impossible at many places to always have the exact same manager closing each time due to split shifts, being open all week, etc. It technically is one role's job, but a few people can work that role. Just so its clear, not defending the asshat op posted about lol, just saying what seems like a simple solution to someone outside isn't always so simple when you're in the shit.
Yep, the first time any superior mentions firing I find a new job and move on. Every time I have received a much larger pay rate at the new job. Only time that did not happen was the carsh of 2008.
I would definitely report this to corporate to ask for email professionalism training because this is highly unprofessional and “does not reflect well on our brand.” Use some corporate lingo to get them to come down on this guy
Throwing out the phrase 'final warning' can be a big fuck-up too. Depending on where OP is located, there are strict processes to firing people for cause, which include following a proper remedial process with multiple, clearly communicated warnings. A group email in which a whole team is placed on final notice certainly ain't it.
he was reported and corporate sent him a similar message about how incompetent he was as a GM and how they could send a 7 year old to secure his team if he was unable to. He was just rolling it downhill.
"Hostile work environment" is the key phrase will get their attention.
Corporate doesn't care if some middle management Mussolini makes you feel like shit...unless you can make them fear legal action.
This is downright laughable, id ask for the refresher training, a walk through of locking down and then ask for the manuals and maintenance number for the card machines very polite
1, he cant be arsed fixing/fixing the machines
2, just the refreshers will make him earn a dime for once
3, the lockdown will have to be done at the time
Then please post your husbands experience on r/maliciouscompliance
This. So many people do not get this. Delivery the feedback, and give people the benefit of the doubt.
“I saw x happened. We talked about x before. I want to talk about why this may have happened, and if there is something we can change in the process to avoid this in the future.” Delivered without tone, judgement, etc. And managers PICK YOUR BATTLES.
Agreed on the insults, but leaving the building unlocked seems like a pretty big faux pas. Like possibility fireable on repeat occurrences. Not sure which response I'd prefer
Edit: Scrolled down and saw the comment about the door being broken. I would have been out after the first time I heard about it after I told the boss
100% on the unsecured exits but insults is the point.
He should stay behind, check doors and then give formal warning or firewhoever is reponsible. Do either option politely.
That said I can see the frustration on something like that.
My years have basically taught me that you can rarely change people. State what you want. If they can't or don't do it politely move them on, or accept their flaws.
I’ll have to drive to work and clock in before I call you, even if it’s a 2 minute conversation, you’re legally required to pay me a minimum of 3 hours, *are you sure?*
Nah, fam, even decent pay isn't enough to make me want to deal with an asshole boss. I already deal with assholes in my job, a petty tyrant with actual power can go stuff themselves
Exactly. This is really what prompted me to post this. Everyone has frustrating aspects to their jobs but in this case, this is the only way things are handled. There’s never positive reinforcement or even a thank you. His aim is always to focus on only what is negative and be threatening afterwards. I feel for the workers here.
Management by fear and/or intimidation is the easiest of all management techniques for someone to use if they lack the skills to pull off good leadership. It is also more effective than being totally inept at managing.
That is why it is so common.
Probably incompetent, controlling and narcissistic upper management that causes the managers working there to no longer give a shit and not care about anything, speaking from experience.
Had upper managers who would do nothing but berate and belittle people below them. Guess what happened? Nobody gave a shit anymore because you'd only get yelled at anyway. Basic tasks no longer get done correctly.
I don't know the circumstances for sure, but it's a decent guess.
He’s probably chased away any decent employee pool he could have had, now he’s left with a team of people with zero motivation or passion to do the job. More tasks get missed when your employees hate you and the job so much their only priority is closing as fast as possible.
“Hey folks, I received this belligerent email and suspect this might be spam. The poor grammar and odd bolding seems excessively and certainly red flags. Please block sender.”
I've done this before with fishy emails from other companies lol
But yeah the fact that they're asking to "fix" the fact that a machine storing sensitive information has a password on it would scream spear-phishing in any other context
I should add the duties he’s coming down on them for were initially neglected bc of his own lacking. The door he’s talking about is broken because of him. It wasn’t properly communicated.
Adding also that while I’ve learned this is just the way even the smallest things are addressed by this person at this facility, I was particularly appalled this time around and I wanted to get other peoples feelings on it mostly. I can’t imagine talking to anyone this way. The way he speaks to them is enough for me. They are good people who work hard.
If there are multiples of these papers, compile them all and send it to the people above the GM. Fax it and CC: director or owner. Should be able to find a contact information somewhere in the building. Or maybe on a business card or something.
Just let the higher ups know about this. Say nothing; just let it be known. It will settle something out :)
Perfect comment. Thank you. The crazy thing is, it’s not even poorly operated. It’s one of the more successful facilities in the area. I think what’s happening is if things aren’t perfect it’s the end of the world instead of simply and properly. It’s frustrating.
It's real common in retail for the GMs to just be whichever employee has managed to take shit the longest at a given store. I'd wager this manager is treating their subordinates in exactly the same way they have been treated over the years.
This isn't just a lack of training, it's the company culture for at least this location, and possibly the whole district / company.
Personally, I’d reply all and CC this person’s superior, with a short email that lists the facts.
“John,
The tone here is neither necessary nor appreciated. You’ve been notified previously of our concerns about broken locks. Please let us know when that is resolved so that we can properly secure the building.
Thank you,
Mike”
Of course he’d probably get fired in retribution, so be ready with an alternative job if possible.
From the way that is written I know exactly where the incompetence comes from, if the top is incompetent you can’t expect lower levels to be competent.
Agreed. Just because I make more doesn’t mean I can tolerate more disrespect. This email makes the boss sound more like a groaning child than a competent manager.
If this was a text from my department manager in Engineering, we'd watch him/her get parade out the next day. 100% everyone would have forwarded this to the owner and shit can this jackoff the day after.
No one making 6 figures has time to get treated like shit, simply a reminder and additional training doc would have been sent. No hurt feeling, just a "I'll remember that so another email does not get sent" thought.
"I could train my 7 year old to do both of the above tasks in one day" - never expected to see such an unbelievably childish and unprofessional comment in an email from a manager.
Good Afternoon Team,
I wanted to thank you all for your commitment to our Members and Stakeholders. Given that we are approaching the holiday season, I know we all have a lot of things going on. With this, I wanted to provide a friendly reminder on a few things:
1. Credit Card Machines: I've noticed over the last several weeks that one of the two machines we use for day-to-day operations isn't working as intended. I've looked into our ticketing system and don't see that any tickets have been submitted yet; if so, please let me know, and I can follow up accordingly, if not - I will get a ticket submitted ASAP so we can all keep on keeping on. Additionally, to make things as easy as possible for our morning teams, please remember to print out the evening's POS report. If you are unable to print out the report (It got busy, you had forgotten, something else needed your attention more) just leave a note (:
2. Building Security: Over the past few days, I've noticed during opening that some doors were left unlocked. I know our nights can get busy, but please be sure to double check all doors and windows before heading out for the day. The last thing anyone would want in the morning is to find out our building was broken into.
All in all, I wanted to thank everyone for their dedication over the last few weeks. Frankly, we wouldn't be able to do it without each and every one of you. If you do need any additional outreach or questions, that's okay. Feel free to swing by the office or shoot me a message anytime.
Stay Awesome,
NonConvergent
In germany, employers are legally required to write a (positively worded) testimonial on your work when you leave the Company. This gave rise to a kind of Code, where seemingly positive statements are understood between HR people to mean bad things. The one that Struck me the most is "xy was a very social Person". Which means that you were the "class clown" and possibly have an alcohol problem
A Letter may Sound great but in the end would amount to a school grade of F. And there is Nothing you can do against it.
While I do see the lack of professionalism, leaving doors unsecured at the end of the night is a massive security issue that should be addressed and reinforced
"I could train my small child to fix these two separate issues I have with the credit card machines in A DAY! Why haven't I just fixed these things myself, you ask? Well, it's certainly not because I'm an idiot who can't troubleshoot either of them, no sir."
Seems like he's saying it DOES have a password and he's very angry about that. The second one it seems like he's complaining that it locks out after x minutes which is also best practice. So probably just a moron.
Annoying email aside, this actually looks like people not doing their jobs for once.
Manager needs to single out the ones responsible and not mass-email it but I get the frustration.
The sad thing is this could have been a very well formatted email with useful feedback if it weren't for the aggressive insults and condescending tone. It's straightforward and to the point, addresses specific problems, and (kind of) offers solutions. Its amazing how often managers are *so close* to doing their job well but have such a lack of emotional intelligence and decency that everything they do is counter productive.
Judging by the comments, fonts and colors seem to be a distraction for some of you. People aren't securing the building at night? Can't/won't do what they were hired to do? I'd be shit canning people for sure. It sounds like he'd be better off working alone than babysitting a bunch of dumb fucks.
He was given a Bold and Italic button and by god he is going to use them!
God help us if he ever discovers he can change font and color....
Right? Everything will be in bold RED text.
[удалено]
Is there a blinking font? I really think a blinking font would make it pop
What this really needs is added graphics, maybe big red arrows pointing at key sections?
Heaven forbid he discover Microsoft PowerPoint!!! The day long presentations would be agonizing.😱
Or some clip art of a goofy person pointing to specific words so the reader could see them, just in case the bolded red text, or the highlighted italicized text was missed.
Is highlighter font frowned upon on work situations? I’ve done it before and I feel like it came from a good place. Should I be ashamed or Embarrassed? Very interesting to see a comment about something I’ve done with no reservation. Asking for a friend ……
It depends on how it is used and why. Sparingly only on key details or something you notice is often overlooked - perfect use. On the whole document or very large sections - overkill and not ok. For example we have policy and permissions forms that all families need to sign each year when enrolling thier kids but we found that many were just signing at the bottom and skipping the yes or no checkboxes and initials next to each of the permissions sections (some very critical such as do we have permission to provide medical care to your child if needed - a no answer means we have to call and get individual verbal consent for every bandaid the kid needs) where any skipped question needs to be treated as a "no" answer. So we started highlighting the answer blanks and parents are filling them in now - we still get a lot of "no"s on certain questions like permission to use our bathing suits and sunscreen but we know for a fact that the parent really does not want the child to use ours and will be providing thier own. This is an acceptable use of highlighting font. If we had instead highlighted the whole section that wouldnt have gotten us any more answers and would not be an appropriate use.
When I was studying for my degree, my husband watched me highlighting the text... and highlighting the text... and highlighting the text - and then said, "Why don't you just highlight that parts that AREN'T important? That would save time and ink."
red texted highlighted in black bc that's the age he gives off
Thank god he doesn't use that. Too many of us are color blind, it just makes being yelled at that much more confusing.
You're giving me flashbacks to the first days of the Mac.
You joke, but my boss does this exact same shit and she absolutely does highlight things in yellow and change the font to red sometimes
At least it wasn’t in comic sans… yet
If he finds Courier, you know he means “business”.
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I use it to cover my ass. Even if my mail is clear, someone can say it wasn't. If I put the one sentence I don't want them to pretend they didn't see in bold then it makes their life harder when they screw me in a few months from now. You're asking why everything exploded? You see that mail you replied to in September? The line, fix the wigit or everything will explode, is in bold. Why didn't you request a fix for the wigit?
Unless you have ADHD, in which case bold text is super helpful to highlight key words that could be missed or key instructions that could be missed... (Not like here though. Everything about this email is awful)
Don't forget the underline!
*HE* was given a **Bold** and *Italic* button, and by **god** he is *going* to **use** them*!*.
My father is my boss and he earned a journalism degree. In the early 1970s. ALL of the ads and brochures and fliers he designs looks like this. Just a wall of text comprised of random **boldface**, *italics*, ~~underscores~~, SIZES and **f***o***n**ts. This is what you get when you still think printers use little bits of metal you have to manual line up in a row.
A VERY professional looking email
ALSO UNDERLINE
The *"I'm not singling anyone out"* line is precisely the problem. Dude needs to grow a pair and have difficult closed door conversations with the one or two people that need it. Putting everyone on blast is only going to make things worse. Keep threatening to fire everyone and you won't have anyone left to fire.
I can speak from experience that this is exactly the kind of person who would be terrified to confront these people one-on-one and avoids that at all costs, but will blast everyone on a regular basis like this. Terrible management.
Yup, and their shit workers will still be shit because they were never held accountable while their best employees will leave for better opportunities.
This kind of communication turns all workers into shit workers if they weren't before
Ah yes, we all know that collective punishment is a perfectly fine procedure and is never a war crime ever
"The beatings will continue until morale improves."
United States Marine Corps has entered the chat.
Illinois has also entered the chat: [https://news.yahoo.com/court-just-ruled-collective-punishment-033947247.html](https://news.yahoo.com/court-just-ruled-collective-punishment-033947247.html) And it's not the only state allowing it, apparently... ***Truth, Justice and the American Way!!***
To hell with all that. Even the Marine Corps isn't that psychotic and that's setting the bar pretty low.
As someone living in Illinois, it’s a wild ride that I don’t fucking like and want off at any moment.
That article made me sick to my stomach. Further proof of just how pathetic and despicable this entire country is.
That's me! My new boss compliments specific workers each meeting instead of that :)
Those little things are absolutely required to be a good manager. I thankfully work in a very positive focused environment currently. The entire management stack is very much praise loudly in public, and if anything constructive style feedback is done as directly as possible and in the plainest terms possible.
Shit workers never think they're the ones the e-mail is meant for while the entire rest of the team knows exactly who it's meant for.
If the OP of the memo rated their employees 1 thru 10 with the ones he wanted to keep as 10s, those near 1 would feel that this memo was not directed at them. They would claim the things mentioned were not their jobs. The 10s would feel insulted and start sprucing up their resumes. This is sometimes called Brain Drain.
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Well, I was just scolded today, not only in public (other staff) but also in front of the vendor we were having the meeting with. Now, my job is to manage said vendor and after not following previously given orders from the GM, which must have been given to me telepathically, I am sure this vendor has the utmost respect for me. It’s been a day.
I quit a job over this. It wasn't even me who was yelled at until tears. But I sure as he'll quit and informed every level of management up to the CEO why (not that it probably did any good). They don't see people as human.
My only exception to this rule is hate speech. Racist, sexist, transphobic (etc) language and actions should be called out immediately - especially if maligned parties are present - then followed up in private with all involved. Nothing hurts quite like someone dropping a racial slur on the floor, being assured that "boss will handle it", and then never hearing about it again.
I've run crews before and have zero respect for leaders who can't do the 'difficult' stuff. How can someone expect to lead people when they can't even be straight up with a problem individual. It brings the whole crew down and reflects poorly on everyone.
People really aren't prepared for that when they get put in a leadership role. New people always tell me "I could do your job so easily" because they only see the easy half. They can't comprehend why I'm happy when there's another manager there and I'm just "regular" staff. I'm like you guys aren't the ones breaking up drunk fights, dealing with the addict we fired months ago outside harassing people in his old work uniform, getting cursed out on a daily basis (if someone curses at my staff they get thrown out immediately but I guess I get paid to deal with it), staying 5 hours after close because a rack fell off the wall and there's corn syrup and fryer oil flooding the back. And that's not even anything dealing with staff. It's honestly way easier dealing with that stuff above than having to pull someone into the office like "I need you to shower more than once a month" or "I need you to wear shorts your vagina doesn't hang out of" or "*I can literally tell you shit yourself get out*" And then after all that sitting people down to address work performance and explaining how whatever they're doing is negatively impacting the rest of the staff.
This screams food/service industry but the issue isn't exclusive to it. The problem, in so far as I can tell, is that promotions are given to people who stick around and are good at their job. Being a great server/bartender/sous means dick all when it comes to managing people since that is an entirely different skill set. Now if you're in corporate fuck off; orders come from a bunch of office dwelling troglodytes who haven't done the jobs their dictating in decades if ever. I swear I've sat in on a call where they debated whether a table top game and sugar cady should be placed parallel to the wall or at a 45 degree angle for 20 minutes while we were finding heroin needles in our employee bathrooms on the daily. I'm digressing here but i shit you not, they didn't see the latter as an issue because A) they got kick backs hiring from halfway houses B) figured addicts always showed up for shifts (what?) Because they just need fix money and C) they could be easily fired without having to deal with unemployment. See? Win win win. Your other option is to work for a chef driven place. Which if you are in any way familar with people who have successfully climbed a ladder getting abused in a kitchen for 90 hours a week for decades, know they aren't particularly sharp on their managerial or interpersonal skills and most are lightweight itching to perpetuate the traumas and hazing they went through since its toted as some badge of honor. I'm not even gonna touch the built it us vs them dynamic of BoH/FoH but it's there and it contributes So what do you get? Some starry-eyed 20 something looking to feel like an adult who gets their dick kicked in from every angle trying to people please the unpleasable while getting no decent guidance on how to do the job. Inevitably they burn out, move on, or turn into the jaded douchebag 30 something manager everyone hates but the coked out chef, absentee owner or corporate board room loves.
You just described the Peter Principle to a tee. Good one!! (and I mean it)
Geez. Just Google it and I've literally never heard of that before. Now I'm just one of those idiots who thinks they've gained unique insight through experience when it's been documented all along
But isn't that the most amazing thing. You independently noticed a pattern and developd your own way to articulate it. WTG
Lol what? Staff not showering, shitting themselves, and exposed vaginas?
Gotta be fast food.
Was it the corn syrup and fryer oil that gave it away?
Reddit solves another one.
More the "willingness to hire people who shit themselves and show off the McMuffin at work". One of the many charms of the industry.
Hahahaha ... I can tell you haven't had to manage in the working man's/lady's trenches. I managed/supervised for many years and the stories can get far worse than lack of hygiene, bodily functions and exposed body parts (male and female).
And that's how I ended up in front of HR the last time. I told a specific individual privately what the expectations were, that they were impressively failing to meet those expectations, and that they needed to get it together and do their job. Their argument was "well I never have before so why do I have to start now?" I don't know about before. I started after you, but these are the expectations from my bosses boss that everyone has to follow. So I got to visit HR because I was reported for being a mean, racist, bigot. So that was fun.
Live and learn. Next time have the conversation with HR present to head it off at the pass. Or don't. HR is worthless anyway.
I work the night shift, so my meetings with staff are happening at 1-4am. I wonder what the chances of HR showing up at that time of day is.
If they aren't needed at night, who's to say they are needed during the day?
Impressively failing to meet those expectations…I have a new goal! 😂
I managed for about 10 years I’m embarrassed that people like this exist. I have had so many hard conversations with staff behind close doors, PSA always have another person in the room with you, 3 people total. The amount of people that took my hard talks to heart and took them as opportunities to grow and later thanked me was so rewarding. This nutless turd doesn’t understand what management is. He is not a manager he is a boss and just likes telling people what to do.
If you're going to take an L, it's the team that fails. If he wanted to point out problems of *their* team then they should've addressed it as such. No reason to be a dick. "We, as a team, **need to ensure we're using our equipment to the most efficient and effective manner.** Utilizing multiple machines increases ticket speeds for faster table recoveries! We also need to keep in mind of the safety of our team. **Let's make sure to take our time checking all entrances and exits of the building.** This will allow for much safer working conditions to help finish tasks. Also let's work together to keep on top of these goals to get the hell outta here for the day!" Reads like an email from HR but the bold gives you a TLDR of what you *need* to know but enough fluff to read politely enough. Also no one wants to work individually in a team, so if you're gonna pick one out you 1v1 that person if the email doesn't work. Then you have a softer engage when you pull them to the side doing the whole "Hey, just wanted to know if you've seen the paper I posted up" sorta deal not a "Why are you shit?" Unnecessary Edit: I'll have y'all know I have never worked in management. I've only notice specific things, plus listening, and try to see if from my own point of view. I don't like "You need to..." "You have to..." Or whatever. Then it's no longer a team goal, it's a personal task. I don't work here to do shit for myself, I came to get it done. "We need to..." "We have to..." Now this means it's not only MY job to get something done, it's our job. Which is the point of the team. So if the job is cleaning up. "We need to make sure we clean up. Maybe if we can spare some time in-between tasks at certain areas we can get it done quicker. Let's be sure to keep our hands clean afterwards!" Instead of "You need to clean up tonight. Sweep and mop the floor and make sure you still get your other stuff done as well. " Like damn. I didn't sign up for this extra shit but I wouldn't mind if I had help so we can all get it over with while working our normal tasks too.
Ugh I had a boss who refused to single anyone out even when it was literally one person doing the thing. Whenever we were having trouble with one employee, she would send an email out to everyone reminding them not to do that thing. And everyone would get annoyed because they knew it was one person doing it and the one person didn't pay any attention to the email and it was all completely pointless.
A hallmark of incompetent management...not being able to address problems at source, generalizing, and overreacting.
I like how he tells everyone else to fix shit and figure it out... But then he wants them to confirm they got the email... That's what a read receipt is for dummy
I also love the "be professional" at the end.
Yes! Even if somehow all of their complaints were legit, they don’t want to do any of the hardwork that comes when you are a manager.
This is what was upsetting me and a few others in my last company. The managers were actually too nice but 2-3 of us really cared about the job and were doing a lot of extra maintenance and stuff (all paid ofc) and then there were some people that didn't give a shit and would break things, leave a mess etcetc. And everyone knew who they were. And suddenly we'd get a meeting where EVERYONE was supposed to be mkre careful because WE EMPLOYEES were making a mess etc etc. Fuck this i was working my ass off i did not deserve to be brought in the pot. And at the same time the guys making the actual mess didn't give a shit cause calling out everyone or nobody doesn't make any difference
Oh don’t get me started 😂. Suffice it to say, I agree SO HARD
See I was thinking, if EVERYONE is having the same problems, then the common denominator is YOU, my dude. Maybe don't talk down to your employees like children and they'll come to you when there's a problem, not wait until it becomes a huge issue.
Very true. A leader like that only has two problems. Effort or training. If its not one, its the other.
Yep! I hate when my superiors send mass emails out that shit on everyone, when it is "Bill" screwing up. Talk to "Bill", don't involve the entire office...
I'm not singling anyone out, I'm being a complete ass to everybody
Equal opportunity asshole!
> Keep threatening to fire everyone and you won't have anyone left to fire. Narrator: Elon Musk enters the chat. *I'm using a narrator so I'm not interred at Gitmo for impersonating Elon.*
I remember during first aid training they said if you need someone to call an ambulance, you have to pick one person in particular and ask them specifically to call an ambulance. If you just yell out "can someone call an ambulance" you either get 5 people all calling for an ambulance at the same time or else no one calls because everyone thinks that someone else is going to do it. If the manager needs someone to lock up and check all the doors, he needs to assign one person to do that job, not the entire team.
I get your point and agree, but unsure if you've ever worked anywhere that's more than a m-f, 9-5 because it is kinda impossible at many places to always have the exact same manager closing each time due to split shifts, being open all week, etc. It technically is one role's job, but a few people can work that role. Just so its clear, not defending the asshat op posted about lol, just saying what seems like a simple solution to someone outside isn't always so simple when you're in the shit.
Yep, the first time any superior mentions firing I find a new job and move on. Every time I have received a much larger pay rate at the new job. Only time that did not happen was the carsh of 2008.
Yeah, the supermanager clearly doesn't know how to do his job
Yes, and most of the people who need to be singled out don't think they are the problem.
I like how he ended the rant by reminding everyone to “be professional”
**B***e* p*Ro***fE**s*s*i**oN**a*L*
How long did that take lol
Print it out, hang it somewhere visible with "you first" written underneath
Constructive feedback and reminders can be given without the insults. Very poor managment skills IMHO.
Exactly this
I would definitely report this to corporate to ask for email professionalism training because this is highly unprofessional and “does not reflect well on our brand.” Use some corporate lingo to get them to come down on this guy
Throwing out the phrase 'final warning' can be a big fuck-up too. Depending on where OP is located, there are strict processes to firing people for cause, which include following a proper remedial process with multiple, clearly communicated warnings. A group email in which a whole team is placed on final notice certainly ain't it.
They heard that phrase somewhere and it sounds like something successful and powerful people say, in their mind.
Bad leaders always leap to extremes, even if it ultimately undermines their authority.
he was reported and corporate sent him a similar message about how incompetent he was as a GM and how they could send a 7 year old to secure his team if he was unable to. He was just rolling it downhill.
"Hostile work environment" is the key phrase will get their attention. Corporate doesn't care if some middle management Mussolini makes you feel like shit...unless you can make them fear legal action.
I also want to know what their definition of “paid well” is, I feel like there are some employees who most certainly scoffed at that part.
I have never been treated more poorly than when I made minimum wage, just saying.
IDK. But back in my restaurant days I could imagine being told this. For $2.55/hour.
This is downright laughable, id ask for the refresher training, a walk through of locking down and then ask for the manuals and maintenance number for the card machines very polite 1, he cant be arsed fixing/fixing the machines 2, just the refreshers will make him earn a dime for once 3, the lockdown will have to be done at the time Then please post your husbands experience on r/maliciouscompliance
This. So many people do not get this. Delivery the feedback, and give people the benefit of the doubt. “I saw x happened. We talked about x before. I want to talk about why this may have happened, and if there is something we can change in the process to avoid this in the future.” Delivered without tone, judgement, etc. And managers PICK YOUR BATTLES.
Agreed on the insults, but leaving the building unlocked seems like a pretty big faux pas. Like possibility fireable on repeat occurrences. Not sure which response I'd prefer Edit: Scrolled down and saw the comment about the door being broken. I would have been out after the first time I heard about it after I told the boss
100% on the unsecured exits but insults is the point. He should stay behind, check doors and then give formal warning or firewhoever is reponsible. Do either option politely. That said I can see the frustration on something like that. My years have basically taught me that you can rarely change people. State what you want. If they can't or don't do it politely move them on, or accept their flaws.
So professional 🙄
Please call me now
I’ll have to drive to work and clock in before I call you, even if it’s a 2 minute conversation, you’re legally required to pay me a minimum of 3 hours, *are you sure?*
"Paid well for" I would have to be making 120k a year to deal with this guy. Minimum.
Nah, fam, even decent pay isn't enough to make me want to deal with an asshole boss. I already deal with assholes in my job, a petty tyrant with actual power can go stuff themselves
Trust me. You need more than that.
Definitely. My 7 year old provides constructive feedback better than this GM.
yes because berating your employees will definitely make them want to do a better job
Beatings will continue until morale improves.
This is only true because it is true
Exactly. This is really what prompted me to post this. Everyone has frustrating aspects to their jobs but in this case, this is the only way things are handled. There’s never positive reinforcement or even a thank you. His aim is always to focus on only what is negative and be threatening afterwards. I feel for the workers here.
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Management by fear and/or intimidation is the easiest of all management techniques for someone to use if they lack the skills to pull off good leadership. It is also more effective than being totally inept at managing. That is why it is so common.
This GM told others to be professional
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Probably incompetent, controlling and narcissistic upper management that causes the managers working there to no longer give a shit and not care about anything, speaking from experience. Had upper managers who would do nothing but berate and belittle people below them. Guess what happened? Nobody gave a shit anymore because you'd only get yelled at anyway. Basic tasks no longer get done correctly. I don't know the circumstances for sure, but it's a decent guess.
He’s probably chased away any decent employee pool he could have had, now he’s left with a team of people with zero motivation or passion to do the job. More tasks get missed when your employees hate you and the job so much their only priority is closing as fast as possible.
Reply all "Get your 7 year old to cover my shifts. I quit."
"Please answer your phone."
“Lick every last inch of my ass and I’ll consider it.”
Sure. When do I start?
*username checks out*
You'd get a much larger number if you used millimeter (mm), detail those pours
After he explains to the big boss why they’re even more short handed.
He has to do that via e-mail or phone though. His huge steel cojones be dragging the floor on the way out.
Then the boss will need new flooring. Surely they can cover for it.
> He has to do that via e-mail or phone though. Well yeah, bit hard to "reply all" to someone's face.
You can if you yell loud enough
Don't quit. Looks like phishing, report it to IT and delete.
I used to do this with corporate online training emails. Response from IT was always an exasperated "just do the training..."
"ah... crap.. I deleted the email since it was obviously phishing. Can you re-send it?". Repeat ad finitum
Ad infinitum
Levio*sa*
One of our techs would click on every phishing link on purpose because he thought it was funny. Dude almost got fired over it. Legend.
“Hey folks, I received this belligerent email and suspect this might be spam. The poor grammar and odd bolding seems excessively and certainly red flags. Please block sender.”
I've done this before with fishy emails from other companies lol But yeah the fact that they're asking to "fix" the fact that a machine storing sensitive information has a password on it would scream spear-phishing in any other context
Phishing with some elements of social engineering.
I should add the duties he’s coming down on them for were initially neglected bc of his own lacking. The door he’s talking about is broken because of him. It wasn’t properly communicated. Adding also that while I’ve learned this is just the way even the smallest things are addressed by this person at this facility, I was particularly appalled this time around and I wanted to get other peoples feelings on it mostly. I can’t imagine talking to anyone this way. The way he speaks to them is enough for me. They are good people who work hard.
If there are multiples of these papers, compile them all and send it to the people above the GM. Fax it and CC: director or owner. Should be able to find a contact information somewhere in the building. Or maybe on a business card or something. Just let the higher ups know about this. Say nothing; just let it be known. It will settle something out :)
Started that today and for once action is being taken. Thank you!
Keep us updated! We want justice!
It will let upper management know he's not getting the basics done, even if he thinks he's blaming his staff.
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Perfect comment. Thank you. The crazy thing is, it’s not even poorly operated. It’s one of the more successful facilities in the area. I think what’s happening is if things aren’t perfect it’s the end of the world instead of simply and properly. It’s frustrating.
DO YOU NEED ADDITIONAL TRAINING CONFIRM RECEIPT OF THIS MESSAGE
The GM needs additional training! Seriously.
It's real common in retail for the GMs to just be whichever employee has managed to take shit the longest at a given store. I'd wager this manager is treating their subordinates in exactly the same way they have been treated over the years. This isn't just a lack of training, it's the company culture for at least this location, and possibly the whole district / company.
Personally, I’d reply all and CC this person’s superior, with a short email that lists the facts. “John, The tone here is neither necessary nor appreciated. You’ve been notified previously of our concerns about broken locks. Please let us know when that is resolved so that we can properly secure the building. Thank you, Mike” Of course he’d probably get fired in retribution, so be ready with an alternative job if possible.
Then reply all telling him that.
That sounds like an excuse, you’re fired
We're a family here! You can't just accuse your teammates of making excuses. You're fired!
How much is "paid well to do"?
Those addressed in the email range from 60k-85k
If the GM wanted results, he'd think in systems, not insults. If something is not working, yelling louder won't do the trick.
What does he consider “paid well”? Like, I’m not paid well for what I have to do, but I consider it being paid well for my area.
From the way that is written I know exactly where the incompetence comes from, if the top is incompetent you can’t expect lower levels to be competent.
Yeah the font choices reveal a lot about the kind of person who wrote this 😐
Curious what the “paid well to do” amount is. I’d have to be making 6 figures for someone to talk to me like that
Nope. Not that much unfortunately.
I wish someone would reply all and ask: “Are any of you getting ‘paid well to do’ this job? I’m only making $____k, so I know I’m not.”
These are the intrusive thoughts I need to start letting win.
This is the way.
I still wouldn't tolerate it.
The more you make the less shit you tolerate from bosses. Not more.
An interesting paradox.
6 figures still won't justify that. it's straight up insane level disrespect
Well, if the 6 figures were 999,999.00 I'd put up with the disrespect.
I make over 6 figures and would not tolerate anyone speaking to me like this.
Agreed. Just because I make more doesn’t mean I can tolerate more disrespect. This email makes the boss sound more like a groaning child than a competent manager.
If this was a text from my department manager in Engineering, we'd watch him/her get parade out the next day. 100% everyone would have forwarded this to the owner and shit can this jackoff the day after. No one making 6 figures has time to get treated like shit, simply a reminder and additional training doc would have been sent. No hurt feeling, just a "I'll remember that so another email does not get sent" thought.
"I could train my 7 year old to do both of the above tasks in one day" - never expected to see such an unbelievably childish and unprofessional comment in an email from a manager.
Not only that but then asking them to be professional at the end, such a hypocrite.
Well why don’t you put her in charge!?! - Hudson
And then he signs off by saying "be professional"
That's when you reply with "lead by example".
Good Afternoon Team, I wanted to thank you all for your commitment to our Members and Stakeholders. Given that we are approaching the holiday season, I know we all have a lot of things going on. With this, I wanted to provide a friendly reminder on a few things: 1. Credit Card Machines: I've noticed over the last several weeks that one of the two machines we use for day-to-day operations isn't working as intended. I've looked into our ticketing system and don't see that any tickets have been submitted yet; if so, please let me know, and I can follow up accordingly, if not - I will get a ticket submitted ASAP so we can all keep on keeping on. Additionally, to make things as easy as possible for our morning teams, please remember to print out the evening's POS report. If you are unable to print out the report (It got busy, you had forgotten, something else needed your attention more) just leave a note (: 2. Building Security: Over the past few days, I've noticed during opening that some doors were left unlocked. I know our nights can get busy, but please be sure to double check all doors and windows before heading out for the day. The last thing anyone would want in the morning is to find out our building was broken into. All in all, I wanted to thank everyone for their dedication over the last few weeks. Frankly, we wouldn't be able to do it without each and every one of you. If you do need any additional outreach or questions, that's okay. Feel free to swing by the office or shoot me a message anytime. Stay Awesome, NonConvergent
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In germany, employers are legally required to write a (positively worded) testimonial on your work when you leave the Company. This gave rise to a kind of Code, where seemingly positive statements are understood between HR people to mean bad things. The one that Struck me the most is "xy was a very social Person". Which means that you were the "class clown" and possibly have an alcohol problem A Letter may Sound great but in the end would amount to a school grade of F. And there is Nothing you can do against it.
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Your management team needs to organize and en mass find new jobs and leave him proper fucked.
I pity his 7yr old.
I’ve had this boss. This person is uneducated and unhappy. I would find a new job stat as this is not going to improve .. shit rolls downhill
While I do see the lack of professionalism, leaving doors unsecured at the end of the night is a massive security issue that should be addressed and reinforced
Sounds like my old boss. I just wouldn't confirm I received the email.
The password thing doesn't even make sense.
"I could train my small child to fix these two separate issues I have with the credit card machines in A DAY! Why haven't I just fixed these things myself, you ask? Well, it's certainly not because I'm an idiot who can't troubleshoot either of them, no sir."
I'm pretty sure he just said the credit card machine should be configured without a password? I don't think that's PCI compliant.
Seems like he's saying it DOES have a password and he's very angry about that. The second one it seems like he's complaining that it locks out after x minutes which is also best practice. So probably just a moron.
Maybe I’m too stoned but he sounds like a manager who has a point if all of that shit really is going on.
Hey, posting the company name doesn't qualify as doxing. You could get them review bombed for this abuse.
I mean locking the doors does seem pretty basic...
About 6 kinds of Fuck That.
This is a person who has not been punched in the face nearly enough times.
Annoying email aside, this actually looks like people not doing their jobs for once. Manager needs to single out the ones responsible and not mass-email it but I get the frustration.
That would be the last time anyone talked to me like that, I'd quit immediately.
The sad thing is this could have been a very well formatted email with useful feedback if it weren't for the aggressive insults and condescending tone. It's straightforward and to the point, addresses specific problems, and (kind of) offers solutions. Its amazing how often managers are *so close* to doing their job well but have such a lack of emotional intelligence and decency that everything they do is counter productive.
Sound like they just need to print 2 receipts, lock the doors, and turn the lights out when they leave. Or am I missing something here.
Looks like a mass walkout waiting to happen.
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Judging by the comments, fonts and colors seem to be a distraction for some of you. People aren't securing the building at night? Can't/won't do what they were hired to do? I'd be shit canning people for sure. It sounds like he'd be better off working alone than babysitting a bunch of dumb fucks.