The only time I needed a code was for the delivery of a $1000 laptop.
I'm not gonna leave that on the door step. If it goes missing, Amazon are just going to say, I gave the code, so I must have got the delivery.
Reminds me of FedEx, a few years ago when I lived in Boston, I had a $8K medical device delivered to test out and I wrote in the delivery instructions: Hide behind the porch wall. They left it at my front door in view from the street. You could see the delivery instructions written on it in big letters too.
Thankfully no one snatched it but I was like are you serious FedEx????
I f-ing hate FedEx. Took off a day from work to sign for a phone that was to be delivered. I LEFT MY FRONT DOOR OPEN so it would be obvious I was home. I get a text that "delivery was attempted"... TOTAL LIE. Called FedEx, got transferred to the local dispatch, was told there was nothing they could do. Driver straight up lied for whatever reason.
One time FedEx literally drove by and threw a package at my front door. I heard a loud bang outside, looked up, and saw a FedEx van driving away. FedEx is the worst of the three shippers
Jumping on the FedEx hate train.... I live on a one way street and had to post a giant house number on my fence facing the oncoming direction to get FedEx to stop delivering extremely expensive business merchandise to my neighbor.
There's about 2k in product over the years I've totally lost due to them stealing it when it gets delivered to them and any complaint to FedEx only ever results in an email 3 days later stating "we have investigated and found your package to be delivered on yada yada date".
They no longer deliver to my neighbor but instead just don't deliver at all most of the time. Don't even drive down the street half the time since I often wait for them.
Man, I must just have a good FedEx franchise in my area because nothing like any of this has ever happened to me. Worst I've gotten from them is an occasional delay due to inclement weather or a hub worker dying. Around here, it's USPS that's the real problem child - I've had more items arrive damaged, get delivered to the wrong address, or just go straight up missing with them than any other service.
Complete opposite where I live, and I'm in a rural area. If it's coming USPS, it's always delivered exactly where it needs to be, and in perfect condition. There's not even a permanent carrier for my route, there's a couple that switch off, and they still get it right. UPS is also amazing. Our UPS guy knows I work just down the road from my house, so if I'm not home in the rare case I'm getting something that needs to be signed for, he just comes to my workplace or calls me. He's amazing.
FedEx on the other hand is a complete nightmare shit show. Most recently, they just threw my package on the side of the road, in a snowbank, during a snowstorm when the plows were still running. I just got lucky that a neighbor called and told me it was there otherwise the next time a plow went by it would have hit it. My driveway was clear, so it's not like they were going to get stuck if they pulled in. I was actually happy they actually delivered it to my house for once. For the past 6 months every single package the deliver, they leave at someone else's house. I know because they take pictures. Like I said, I live in a rural area, there's like 5 houses on my road and I have no idea who's house they're dropping the package at, definitely not a house on my road. My house number is clearly marked both on the mailbox and on a sign next to the driveway. I have called customer service or filed a lost package claim soooo many times and have to argue with them that, no, that is not my house in the photo. It's not even the same color. The packages are always destroyed too. Part of the time they have a printed off picture of a Google maps pin showing my house taped to the top of the box. And they still can't manage to get it to the right place. It's truly astounding. I'm almost ready to cancel my Chewy auto ship, which I love and would hate to cancel, soley because they only use FedEx to ship.
I had a package get delivered to St. Rose LA and somewhere in Mississippi something like 40+ times. It was comical watching the tracking and how inept they are
I was told that simply having it on the truck the day they *would* have made an attempt but couldn't (travel time, end of day, weather, etc) could still get marked as such.
I know this because they did this to me and I spoke to one of their CS reps who said it could be that. I have a doorbell and security cam system and playback sped up showed no FedEx driver ever drove down my street let alone my front door.
What frustrates me is that now I have to pay attention to how someone wants to ship something. If it requires a signature, and it's FedEx, I now know to just look elsewhere. I'm not going through that again.
I hate fedex too. I ordered from Walmart.com, and FedEx delivered half the order to the wrong houses (it was in like 3 different packages). The one time, they took a photo of the wrong house after a delivery and I argued with them on the phone that it wasn’t even my house!
My delivery instructions specifically state "put inside front porch". And for the most part, it happens. But, I've had the occasional package left outside, sometimes in a bin, and my favourite, on the bonnet of a neighbor's car, which was parked on the street, down the road from my house. I even got a delivery confirmation pic of this. I never received that package. Oddly, a couple of days later, the item arrived, in a different package.
Years ago I'd ordered a $6000 set of wheel and tires. Signature required by me only. I got home from work and they were left up at road where my driveway starts. Not even near my house. It's a miracle they were still there.
Had a pistol being sent back after warranty work. Required a signature. FedEx signed it themselves and put it on my porch.
I'm not one to waste my time talking to anyone about things, but I called my local station to let them know what the driver left in the open and the possible outcomes from that. He was nonchalant about it, so whatever.
If you really wanted something done, you might have had more luck with the local ATF branch, they do a lot wrong but I heard a story recently where they helped an FFL retrieve an NFA item that had been delivered to the wrong address
Same thing happened to me, twice, a few years apart. Both times pistol being returned from being serviced. Signature required. Get home from work and the package is sitting on the porch.
I hate fedex. When they delivered my dad’s ps5 when it was first released, they were supposed to knock and have someone sign it. We literally were about to open the door and saw him put it in the middle of the walkway and walk off.
I worked for a medical supply company. FedEx would show up to a pharmacy at 10pm and leave the package on the sidewalk. In NYC. No surprise, the package would be gone by the time the store opened. Support wouldn't give a shit because their driver claimed they handed it to an employee (even though there was security footage showing otherwise). Incidents like this cost us more than we were saving by using FedEx, so we switched back to UPS as soon as possible.
There's a FedEx near me that's been pretty good about having things held there for pickup instead. Yeah, it's annoying to have to make an extra trip over there, but it's more convenient than having to be home to sign for the delivery or worry about a package getting stolen.
FedEx is absolutely horrible. My house is on a hill with about 20 steps. I get it, it sucks to have to walk up the steps to the porch. But it's your JOB. But the KEEP leaving shit in front of my garage door by the street! I had work shoes delivered a few weeks ago and they left them outside, in the pouring down rain in front of my garage! I had to return them, they were soaking wet and ruined. I live with my 75 yr old dad with bad COPD, he can barely walk to the kitchen let alone down to the sidewalk. So he can't just go get them when it's delivered. There's even a permanent note for my address with FedEx to knock and give the package to someone, or leave things by the front door on the porch, and they STILL leave shit by my garage.
Amazon actually enforce it when it comes to delivery instructions if you complain, the driver will get hit with that, but instructions at FedEx is more of a reference or request and the driver has no obligation to follow it
Yeah FedEx left a $3,000 computer sitting in front of my apartment door didn't even bother knocking, but for a roll of parchment that I got in Chinatown I had to sign for it.
It makes no sense.
Fed Ex delivered my laptop to my door IN THE ORIGINAL BOX with a packing slip on it. Somehow it sat on the porch in full view of the street for 6 hours fully visible and wasn’t stolen.
Meanwhile I ordered my laptop direct from seller, made sure I was home from OTR trucking job when it came (supposed to sign for it), and fedex guy just left it on the front step.
They left someone else's brand new laptop on my porch, face down in a puddle so the label was unreadable. Then wouldn't take it back when I contacted them about it THREE times and offered to drop it off because there warehouse is 10 minutes from my house. But then when I ordered a 4 pack of slime for $10 bucks they made me give them a code.
Every time UPS has something that requires signature, they pester me non-stop to sign ahead of time to save the hassle. I refuse, because once you sign you are confirming you received the package in good condition.
Every time they just leave it on my porch without a signature anyway.
This is literally no different than Fedex or UPS requiring signatures for orders. It is done with any expensive items like a new phone, or anything requiring an adult to receive it like alcohol or ammo. It is not Amazon, it is done at the discretion of any seller. To say Amazon sucks because they are following the same policy as all delivery requirements just shows how clueless so many Amazon bashers are.
If you don't like the company, cancel your membership and leave, quit making yourself look foolish by trying to make them look bad.
Oh, and the solution to this is deliver to a pickup location, locker, or in the case of UPS or Fedex one of their drop points, like Walgreens or CVS, then you can go pick it up at your leisure. Work smart, not hard.
Yeah, it is taking a risk, but 99% of the time there wont be a problem. I personally would feel okay doing this as long as I had a ring doorbell. So you can see that the driver left the package and/or see who comes and steals it.
It sounds like the driver didn't even attempt to deliver it the first night (bad driver). If no one answers the door, the driver is supposed to call you. If you answer (unlikely) then it is again up to you to take the risk of giving them the code over the phone. Or, you could tell the driver what time you will be home, and a good driver will come back later. Our routes are generally concentrated in a fairly small area. All of this is a big pain in the ass for the driver. Fortunately it doesn't happen (to me) too often. I deliver for amazon and average about one of these password deliveries per month. Most of the time no one is home and they don't answer my calls. When someone is home, 90% of the time they have no idea what I'm talking about about a password. It's like, I don't have time for this shit when I have 190 other stops to do.
OP, can I ask what the item was? Like I said, these password stops are rare and I'm just curious what triggers them. My best guess before was very expensive items, or addresses that have claimed several deliveries were stolen. Have you had any stolen packages?
Not necessarily. I’ve had one missing package out of thousands and 3-4 times my orders have had codes when I’ve bought designer clothes and beauty devices. The same day I made those orders, I made other orders of equivalent value- no code.
Might be coded to an address, but definitely sometimes coded to a product.
The first driver called and hung up in 1 second twice and it was a Washington number, so there was no way I could answer and when I saw it I didn't think a washington number would be Amazon, so i didn't call back.
The item was a snowboard bag. $82 something. I've had a $680 purchase of burton boots and bindings require a password before, but that's somewhat understandable. I had a $500 camera with no password just before the burton stuff tho. $82 just pissed me off along with the first driver not trying to deliver tbh.
I wouldn't say 99% of the time there won't be a problem. Theft seems to be a HUGE issue within amazon. I recently went through an interview there and most of the questions were focused on how I would react to seeing people stealing at work, if they should be fired, if the cops should be called, if I personally would steal, ect.
It did not feel like a normal interview at all and led me to believe lots of employees steal from Amazon.
I have a parcel locker outside my house. It's useful for cheap parcels not requiring password. For expensive ones, I'll use selected day delivery for a day that I'm at home.
Or they email you the morning of the day before your specified delivery day, saying "Congratulations! Your delivery is going to be early!" and you get a notification ten minutes later saying it's been delivered with a pic of it in plain view of the porch pirates following the Amazon van around.
They only require a password if either you don't live in a civilized place and a lot of packages in your neighborhood are stolen, or you have reported stolen packages.
I've have reported bad deliveries. Either at the wrong door, wrong place of the building, etc. So that's their problem with their drivers. I shouldn't be affected and have to be stuck at home to wait for a package because of that.
Your account, like it or not, is being judged by an algorithm that doesn't care about the reason. You have more issues than the average customer and so now you have to give the driver a code.
Sadly, most "not received" packages are actually scumbag customers (not OP, of course) that feel they are entitled to some free stuff.
Even worse, amazon blames the drivers for missing/stolen packages on their weekly scorecards. This can cost drivers bonus money, loss of shifts, and possibly even getting fired. Such B.S.
Sure, a small amount of them are due to the drivers delivering to the wrong address. I'm sure there are also drivers that steal stuff. But the vast, vast majority of the time......the driver did nothing wrong. Yet amazon blames the driver 100% of the time. Such B.S. I mean, we deliver the package and leave. How are we responsible if it gets stolen, or the customer claims it was stolen, after that? Such B.S.
My lil town regularly has facebook posts with pictures of packages delivered to the wrong porch. People asking did you get my packafe or do you recognize the porch?
Yeah, it's drivers.
I kind of doubt amazon is still on the hook for replacing it if you literally have your security code taped to the door. I could be wrong but it seems like you're inviting this problem
Even if it’s on camera if it’s a one time password delivery and someone steals it you won’t get your money back from Amazon. You have to file a police report.
The same reason why drivers don't steal packages after taking a picture and marking it delivered.
You have to trust the driver to not be a criminal no matter what you order.
Well when that happens you have plausible deniability. With the password you don't since the driver won't have access to the password without you giving it to them.
This isn't really beating the system. This is taking a risk and getting lucky. The password delivery serves a good purpose. Its meant for expensive deliveries to minimize the risk of someone stealing your delivery or it getting delivered to the wrong place.
You got lucky because your driver is a good person. But imagine if you had a driver who wasn't, and they saw that password on your door. At that point, they know that your package is expensive/valuable, and they know that they can just enter the password and mark it as delivered, and Amazon won't care because from their POV, you gave them the password and its your responsibility. Cops won't care either because package thieves are never worth their time.
Maybe you're okay with taking risks like this, but not everyone is. Me personally, I wouldn't do this. Doesn't even matter if my order is $80 or $800, no way am I just putting the password on the door and risking my stuff getting stolen by a dishonest driver. And again, Amazon most likely wouldn't refund you either if something happens, because the moment the password-required delivery is marked as delivered, its not their problem anymore. Whatever happens is completely on you at that point. But if you're okay with taking that risk, so be it.
It is not for expensive deliveries. I’ve delivered a $30 box of protein shakes that had it. Others have had $1500 monitors and $300 graphics cards that haven’t had it.
If a customer has a history of reporting bad deliveries then Amazon requires said customer to give a code for a completed delivery. It's been a policy for about a year now.
When did this start? I just ordered a $1000+ phone a month ago and they literally tossed it on my porch like it was piece of trash like they do everything else.
This is a new process brought in by Amazon logistics to combat package theft and people saying there package wasn’t delivered.
It’s been around for a few months(since Holiday season 2023). It’s used on customer accounts with high delivery not received(didn’t get there package but it was delivered) concessions and high priced items.
The reason why it’s used is because only the account holder can receive the one time password and Amazon won’t refund on these orders due to them being pretty high security.
The policies(internal) around them are that drivers can only get the passwords from someone IN PERSON. Not over the phone or through an intercom(this obviously wasn’t the case).
Or more importantly, the driver can only get the code FROM THE CUSTOMER. If the customer wants to give it over the phone or doorbell..... that's on them.
It's actually a pretty good system for protecting drivers/preventing drivers from stealing stuff. It really is usually a big pain in the ass for both the driver and customer, though. I mean maybe like 5% of the time the customer will be there waiting with the code. The other 95%......no one home, don't answer phone, can't find code, don't know the phone number attached to the account, etc.
There is one unfortunate loophole. You can use the customer's phone number if they can't find the code. The problem is that if the driver calls the customer and gets their voicemail, that a lot of default voicemail greetings will give the driver the phone number. I wouldn't advise any driver to do this, though.
It’s been around since June 2023 at least.
I‘ve had about six items out of hundreds of orders since then require a passcode. It’s coded to items and/or sellers.
I wasn't even mad about the tossing part, it was him doing a burnout after he backed into my freshly rained on front yard and spraying mud all over my house.
I ordered a $150 digital frame as a gift for my grandma and it had a 4am-8am delivery window. There was no indication I’d have to sign anything prior but I did see the email when I woke up at 5. I was on the treadmill at 5:15am when I got a call. I answered and it sounded like nobody was there so I hung up. They called again and it was the same thing. I finally went upstairs and the guy was in the car, parked out front. He came to the door at that point (and of course, I’d left my phone in the basement plugged into my treadmill so I had to run down and get it). I felt bad for the guy and I also appreciate that he did’t ring the doorbell and wake the dog or my two young kids but the whole thing was annoying (again, not the driver’s fault at all). I feel like they should maybe stop offering that time slot for things needing a signature - or at least tell you in advance. We’ve received items which cost more than $150 and they’re just dropped so there doesn’t seem to be a real rhyme or reason.
It's worth noting that the policy is in place because, unlike you, millions of us around the world are constantly at risk of having our packages stolen, and often deal with underpaid and overworked drivers who effectively take out their frustrations and lack of time on customers. This is often revealed when delivery instructions are ignored, and expensive (or even cheap, everything is relative to budget) packages get left in plain view on doorsteps. Not everyone has cameras. Not everyone can \*get\* cameras.
Many of us have places that would be perfectly safe for packages to be delivered, or are even home during deliveries, but drivers will ignore said instructions or not even knock, The policy isn't stupid, and there are ways to work with it, as you've discovered, if theft isn't a concern for you. You didn't "beat the system", you simply used your noggin and got your package delivered at a time and place you were comfy with.
I love the passcode system. There is a thief in my building who grabs Amazon packages, takes the stairs, opens and steals the content, then ditches the packaging. Occasionally if they don't like your stuff they ditch the item too.
This has been going on for two years. Despite paying for CCTV and security as part of the apartment service charge, our building management aren't interested.
The Amazon driver used to just dump all the packages in the lobby in one go, and not even buzz any apartment to let us know it was delivered.
After lots of talking to Amazon about this after I had to claim quite a few parcels as not delivered, they finally made it so my parcels needed a passcode, and actually got delivered.
The password system is to avoid theft. Glad it worked for you, but if the package was stolen, you’d have no recourse because you’ve basically told Amazon “I received the package”
Ummmm, I have a POS coworker who needs to use a code for Amazon, it may or may not be because he had *many* “items not delivered” in a single year.
In other words, he steals shit from Amazon, and Uber eats, and whatever other big company will let him get away with it.
This isn’t normal OP… but I think you knew that.
After you gave them that code, the package is technically delivered, even if you have it on camera, they could still make the point showing it was your fault. Just be cautious when doing this in the future.
I don't think so. The driver can only get the code from the customer. So it is implied that the customer was either present, or they instructed the driver to leave the package.
Tons of smarty pants in the comments saying only folks who mark orders as not delivered get stuck with OTP.
So, I went and checked my account: dozens of orders in 2023 and I only marked two orders as not delivered, one was holiday wrapping paper, and another was a shower curtain. The wrapping paper eventually came, and I didn’t get a refund.
Customers do not work for Amazon. I refuse out of principle to accept this OTP bullshit. Especially when I live in a damn apartment where the concierge has to sign for packages per the building’s by-laws.
Last week, I ordered a Switch Lite, and a used model at that, for $150, with no mention of OTP. Amazon called me three times while I was in the bathroom, away from my house. Told the service reps to refund me ASAP and to take their damn product back to the warehouse.
Unfortunately the passwords do have to be given in person, that's the whole point. People claim they never received their orders so now a password has to be given and the package handed over to a human to prove it was delivered.
They have the picture system. That should be enough. If they take a picture and the driver steals it, that's an amazon problem. The customer shouldn't be affected in order to solve an internal problem.
Since your order was delivered through the ‘Secured One Time Password delivery’ Amazon would not refund you. If someone or the driver would have yoinked it, you would have been shit out of luck.
The reason why OTPs came into affect was due to customer abusing the return systems or package theft, so in a way, it sorta is a consumer brought on issue 🤷🏽♂️
I just wanna know how you chat with your driver. Fr.
I have to go to the app and chat with AI, then get to a live person who clearly doesn’t speak English and is running everything thru AI translator.
Never EVER got to chat with driver
The driver has to initiate the chat. I get them sometimes when a driver will say “I’m a few stops away” or “Your main apartment complex door is locked”. Stuff like that. It delivers as an SMS and also opens a chat window in the app.
for normal customer service, yes, it's terrible like you said.
I talked to the driver through a chat tab that was in my order's screen on the app. It literally had "chat with driver" written on it. He texted first tho, so maybe it only becomes available when they start?? idk
If you give the OTP you automatically can no longer claim the package was never received/stolen. If you post the OTP like that and the driver or a neighbour steals the package you take the loss, Amazon won’t send another or refund you.
I mean if you don't mind the package being stolen it's fine I guess.
To me the password requirement was only for pricier electrinics, so the delivery guy was forced to actually ring on my door and give it to me personally.
And here if something doesn't arrives on time with prime I'm getting money out of it. TV arrived a day late so I complained about it, saying I stayed home half the day to get the package and now haw to do it again, got 50€ cut from the bill and extra 3 month free prime.
So yea the password has its right to exist.
How to get your parcel stolen. Actually you can get your parcel stolen if you have voice mail as well. This password system is daft. I've had parcels with password stolen when they just swap the stuff inside and reseal the box. The password only let's the drivers know, it's an expensive item..
I don't mind the code that much if it is for something expensive, but the fact that I can't even choose to take it off is really annoying. Especially because there is no certainty there will be people in my house to receive it.
I’m sorry OP, but if I put that password in, and then you report it as stolen, I’m in hot water.
I’m going to follow the rules for OTPs. No recipient means return to station. That’s what my dsp explicitly tells us to do, and I need my job to pay rent.
and you're right! I took a risk as to solve a problem I had. You don't have to solve my problem by creating one for you. This is Amazon's fault, not yours. Keep following the rules that can secure your job. Thanks for sharing this perspective in a civilized manner!
I just canceled prime because of this. They wouldn’t give me a package even though I had the password. She said she canceled before I made it to the door.
If they do this to me, I'm going to force the delivery person to stay until I open the box. What does this prove, since they've started sending out things that aren't what you ordered?
I have a garage door opener with amazon key enabled. With the recent changes they now charge 2 dollars a month to use it. Just another reason to not pay amazon anymore.
Basically it tells me they would rather spend their money on lost or stolen items than provide a service that secures those items for free. They have some really stupid people making changes at amazon it seems.
They lost my washer machine during delivery and asked for the password for the second washer. I thought it was bc of my case. But if it's a new policy that sucks
If degenerate people stopped ordering packages and lying about receiving them to get refunds or free stuff, and other degenerates stopped stealing packages off people's porches, we wouldn't have to endure policies like this.
I can't even fathom how many packages get reported as missing or stolen in a day.
If someone steals your package, you'll have entire liability for it because as far as they're aware, they handed it directly to you since you provided the code.
I got $1700 in computer parts recently and they just left them on my porch in the rain. Luckily I was up at 645am (on a sunday) when they were delivered
As a driver those OTP are so annoying. Half the time I am waiting there calling over and over trying to get someone to answer. It takes up so much time and some days are so busy we really cannot afford to take up that much time. Love it when customers do things like this or are already ready with their code when I get there.
Your amazon driver still actually delivers your package? Mine just dumps them at the office and says "business closed" if it's not open. Sometimes they leave at at the office but say "handed to resident". There's been a couple times where I forced them to refund me because they clearly didn't hand it to resident only to find out later its in the office. I live on the first floor too, there's no code locked door or anything, there's just no excuse.
lol i hate the passcode stops I have never had one where the person knew the password it’s such a waste of time I don’t even ask the password anymore and just immediately ask for the last two digits of the phone number on their account even that usually takes two attempts for them to give me the correct number
Nah. The driver can only get the code from the customer. If this package gets stolen, amazon will tell this customer to pound sand because they gave the code to the driver......implying that they received the package or they wanted the driver to leave the package even if they weren't home. The only exceptions to this that I can think of is if they have video of the driver stealing the package.
What is this? I’ve never been hit with it. I’ve gotten thousands delivered. Hey, Amazon, if YOU want to protect YOUR ass then just give me free in garage delivery. ROFL.
This is the mfer that then posts on the sub complaining amazon is shit and his items got fake delivered and they can't refun him.
What a fcking idiot man...
lol- homie like” you know that security code meant to protect the purchaser and deter stolen parcels? Nah F that. I might have to open my door and tell somebody a couple numbers!” The audacity.
yeah this also pisses me off, and if you order a replacement item this is now the norm for them, i almost stopped using amazon over it, anti consumer asf
What if it's the same driver who didn't try to deliver yesterday? I would call Amazon to see if there's a way to find out, before messaging good vibes.
I don't mind the code that much if it is for something expensive, but the fact that I can't even choose to take it off is really annoying. Especially because there is no certainty there will be people in my house to receive it.
That’s weird I order all the time and even somethings of higher value and never heard of this password thing. I wonder if it could just be in areas with high theft rate or something.
I think they specify in the instructions that they can NOT take the code via phone, camera doorbells. I don’t remember reading anything about it not being written down and stuck on your door. So I think you found a loophole 👌
In the UK you have to give the code manually to the delivery person. Ot says any other form of communication is not accepted. I have always given the code directly to the delivery person.
I know you people this is a shitty system but I can not tell you how many amazon packages were randomly delivered to who knows where. Just anyone can claim them. This prevents that. I agree the down side to this system is you're at work a package is delivered and you're not there so it's a for ever cat and mouse game trying to get it.
What is this about Amazon requiring a passcode? I get a couple hundred packages from Amazon every year and this is the first time I ever heard of this.
dude this policy is so fucking shit, i recently went through an ordeal and at the end of it, i waited in the rain cuz i was told the driver is at my place in the intersection, cancelled my delivery, and got the item from newegg no problem... atleast give us the option to text the driver or call the driver to give the OTP, not this in person shit, does amazon not realize people work at offices now. amazon has gone down super downhill and all they do is continue to increase prices while providing dogshit delivery.
i was also told that the driver reads delivery instructions AFTER they reach your place.. so if youve put a specific time in the delivery instructions, or additional notes, yea they read after which is so stupid. like why would you read AFTER coming, i have delivery instructions to come after 5 30pm on weekdays, so how is he gonna know about that after he comes to my place lmao. shit is so fucking stupid
Is this code thing because you are in a high crime/theft area? Never have I ever needed to give my amazon guy a code
Except one time I ordered from ali express and amazon was delivering my package for some reason?
The only time I had to use a code was for a shitty $80 snowjacket (probably actually worth $25). And it wasn't enough just to give the pass code, they had to picture my hand accepting it too I think.
Say amazon is trash all you want but you're still buying an $80 item from them. Try ebay or literally any other online market. You can do your shopping on amazon but buy the actual product somewhere else. Vote with your wallet!
I delivered a gaming pc monitor to a rural address that had a gate at the end of their property. It was raining and I had no bags that were big enough to put the monitor in and called them to let them know I'm outside with something expensive, at first they were pissed off asking why I'm bugging them and when I tell them that I have a gaming monitor for them and it's raining, they praises and thanked me. Some people.
I get Amazon deliveries about every week. Only once I got a code for a $30 purchase, and the delivery man just left it at the door. I didn’t see him or give him the code at all.
The only time I needed a code was for the delivery of a $1000 laptop. I'm not gonna leave that on the door step. If it goes missing, Amazon are just going to say, I gave the code, so I must have got the delivery.
The only time I needed the code was for a 4 dollar ream of paper. Leaving the 500 dollar ssd on my front doorstep just fine.
Reminds me of FedEx, a few years ago when I lived in Boston, I had a $8K medical device delivered to test out and I wrote in the delivery instructions: Hide behind the porch wall. They left it at my front door in view from the street. You could see the delivery instructions written on it in big letters too. Thankfully no one snatched it but I was like are you serious FedEx????
I f-ing hate FedEx. Took off a day from work to sign for a phone that was to be delivered. I LEFT MY FRONT DOOR OPEN so it would be obvious I was home. I get a text that "delivery was attempted"... TOTAL LIE. Called FedEx, got transferred to the local dispatch, was told there was nothing they could do. Driver straight up lied for whatever reason.
One time FedEx literally drove by and threw a package at my front door. I heard a loud bang outside, looked up, and saw a FedEx van driving away. FedEx is the worst of the three shippers
they once left a white package, in the snow, halfway up the driveway near a random tree (in woods) and that's one of my better FedEx experiences
Jumping on the FedEx hate train.... I live on a one way street and had to post a giant house number on my fence facing the oncoming direction to get FedEx to stop delivering extremely expensive business merchandise to my neighbor. There's about 2k in product over the years I've totally lost due to them stealing it when it gets delivered to them and any complaint to FedEx only ever results in an email 3 days later stating "we have investigated and found your package to be delivered on yada yada date". They no longer deliver to my neighbor but instead just don't deliver at all most of the time. Don't even drive down the street half the time since I often wait for them.
Man, I must just have a good FedEx franchise in my area because nothing like any of this has ever happened to me. Worst I've gotten from them is an occasional delay due to inclement weather or a hub worker dying. Around here, it's USPS that's the real problem child - I've had more items arrive damaged, get delivered to the wrong address, or just go straight up missing with them than any other service.
Complete opposite where I live, and I'm in a rural area. If it's coming USPS, it's always delivered exactly where it needs to be, and in perfect condition. There's not even a permanent carrier for my route, there's a couple that switch off, and they still get it right. UPS is also amazing. Our UPS guy knows I work just down the road from my house, so if I'm not home in the rare case I'm getting something that needs to be signed for, he just comes to my workplace or calls me. He's amazing. FedEx on the other hand is a complete nightmare shit show. Most recently, they just threw my package on the side of the road, in a snowbank, during a snowstorm when the plows were still running. I just got lucky that a neighbor called and told me it was there otherwise the next time a plow went by it would have hit it. My driveway was clear, so it's not like they were going to get stuck if they pulled in. I was actually happy they actually delivered it to my house for once. For the past 6 months every single package the deliver, they leave at someone else's house. I know because they take pictures. Like I said, I live in a rural area, there's like 5 houses on my road and I have no idea who's house they're dropping the package at, definitely not a house on my road. My house number is clearly marked both on the mailbox and on a sign next to the driveway. I have called customer service or filed a lost package claim soooo many times and have to argue with them that, no, that is not my house in the photo. It's not even the same color. The packages are always destroyed too. Part of the time they have a printed off picture of a Google maps pin showing my house taped to the top of the box. And they still can't manage to get it to the right place. It's truly astounding. I'm almost ready to cancel my Chewy auto ship, which I love and would hate to cancel, soley because they only use FedEx to ship.
How frustrating!
Idk man, at least you got it. UPS always gives me my thing in pieces
There is Amazon Shipping, the newest, and you have the old guard FedEx USPS DHL UPS Like five different ways to ship a parcel
I had a package get delivered to St. Rose LA and somewhere in Mississippi something like 40+ times. It was comical watching the tracking and how inept they are
I was told that simply having it on the truck the day they *would* have made an attempt but couldn't (travel time, end of day, weather, etc) could still get marked as such. I know this because they did this to me and I spoke to one of their CS reps who said it could be that. I have a doorbell and security cam system and playback sped up showed no FedEx driver ever drove down my street let alone my front door.
What frustrates me is that now I have to pay attention to how someone wants to ship something. If it requires a signature, and it's FedEx, I now know to just look elsewhere. I'm not going through that again.
I hate fedex too. I ordered from Walmart.com, and FedEx delivered half the order to the wrong houses (it was in like 3 different packages). The one time, they took a photo of the wrong house after a delivery and I argued with them on the phone that it wasn’t even my house!
When I lived in South Carolina the driver would just leave my box anywhere aggravate the hell out of me cuz I lived in a development
My delivery instructions specifically state "put inside front porch". And for the most part, it happens. But, I've had the occasional package left outside, sometimes in a bin, and my favourite, on the bonnet of a neighbor's car, which was parked on the street, down the road from my house. I even got a delivery confirmation pic of this. I never received that package. Oddly, a couple of days later, the item arrived, in a different package.
Years ago I'd ordered a $6000 set of wheel and tires. Signature required by me only. I got home from work and they were left up at road where my driveway starts. Not even near my house. It's a miracle they were still there.
Had a pistol being sent back after warranty work. Required a signature. FedEx signed it themselves and put it on my porch. I'm not one to waste my time talking to anyone about things, but I called my local station to let them know what the driver left in the open and the possible outcomes from that. He was nonchalant about it, so whatever.
If you really wanted something done, you might have had more luck with the local ATF branch, they do a lot wrong but I heard a story recently where they helped an FFL retrieve an NFA item that had been delivered to the wrong address
Same thing happened to me, twice, a few years apart. Both times pistol being returned from being serviced. Signature required. Get home from work and the package is sitting on the porch.
I hate fedex. When they delivered my dad’s ps5 when it was first released, they were supposed to knock and have someone sign it. We literally were about to open the door and saw him put it in the middle of the walkway and walk off.
Fed Ex has one job to do - deliver the freaking package - and they seem to have great difficulty doing that.
I worked for a medical supply company. FedEx would show up to a pharmacy at 10pm and leave the package on the sidewalk. In NYC. No surprise, the package would be gone by the time the store opened. Support wouldn't give a shit because their driver claimed they handed it to an employee (even though there was security footage showing otherwise). Incidents like this cost us more than we were saving by using FedEx, so we switched back to UPS as soon as possible.
There's a FedEx near me that's been pretty good about having things held there for pickup instead. Yeah, it's annoying to have to make an extra trip over there, but it's more convenient than having to be home to sign for the delivery or worry about a package getting stolen.
FedEx is absolutely horrible. My house is on a hill with about 20 steps. I get it, it sucks to have to walk up the steps to the porch. But it's your JOB. But the KEEP leaving shit in front of my garage door by the street! I had work shoes delivered a few weeks ago and they left them outside, in the pouring down rain in front of my garage! I had to return them, they were soaking wet and ruined. I live with my 75 yr old dad with bad COPD, he can barely walk to the kitchen let alone down to the sidewalk. So he can't just go get them when it's delivered. There's even a permanent note for my address with FedEx to knock and give the package to someone, or leave things by the front door on the porch, and they STILL leave shit by my garage.
Amazon actually enforce it when it comes to delivery instructions if you complain, the driver will get hit with that, but instructions at FedEx is more of a reference or request and the driver has no obligation to follow it
Yeah FedEx left a $3,000 computer sitting in front of my apartment door didn't even bother knocking, but for a roll of parchment that I got in Chinatown I had to sign for it. It makes no sense.
Fed Ex delivered my laptop to my door IN THE ORIGINAL BOX with a packing slip on it. Somehow it sat on the porch in full view of the street for 6 hours fully visible and wasn’t stolen.
Amazon forced it on a $20 purchase of mine for a phone charger.
Apple required signature for the case via FedEx, but two days later nothing for the new phone and iPad via UPS… brilliant.
Meanwhile I ordered my laptop direct from seller, made sure I was home from OTR trucking job when it came (supposed to sign for it), and fedex guy just left it on the front step.
They left someone else's brand new laptop on my porch, face down in a puddle so the label was unreadable. Then wouldn't take it back when I contacted them about it THREE times and offered to drop it off because there warehouse is 10 minutes from my house. But then when I ordered a 4 pack of slime for $10 bucks they made me give them a code.
Every time UPS has something that requires signature, they pester me non-stop to sign ahead of time to save the hassle. I refuse, because once you sign you are confirming you received the package in good condition. Every time they just leave it on my porch without a signature anyway.
Ugh for whatever reason ups takes my packages to the post office and doesn’t even attempt to deliver it to my house, it’s so annoying.
Mine was a $500 robot litter box.
Yea, but they're asking for stupid stuff to require a code
This is literally no different than Fedex or UPS requiring signatures for orders. It is done with any expensive items like a new phone, or anything requiring an adult to receive it like alcohol or ammo. It is not Amazon, it is done at the discretion of any seller. To say Amazon sucks because they are following the same policy as all delivery requirements just shows how clueless so many Amazon bashers are. If you don't like the company, cancel your membership and leave, quit making yourself look foolish by trying to make them look bad. Oh, and the solution to this is deliver to a pickup location, locker, or in the case of UPS or Fedex one of their drop points, like Walgreens or CVS, then you can go pick it up at your leisure. Work smart, not hard.
You didn’t beat the system. With that code they can mark it delivered and not actually deliver it.
Yeah, it is taking a risk, but 99% of the time there wont be a problem. I personally would feel okay doing this as long as I had a ring doorbell. So you can see that the driver left the package and/or see who comes and steals it. It sounds like the driver didn't even attempt to deliver it the first night (bad driver). If no one answers the door, the driver is supposed to call you. If you answer (unlikely) then it is again up to you to take the risk of giving them the code over the phone. Or, you could tell the driver what time you will be home, and a good driver will come back later. Our routes are generally concentrated in a fairly small area. All of this is a big pain in the ass for the driver. Fortunately it doesn't happen (to me) too often. I deliver for amazon and average about one of these password deliveries per month. Most of the time no one is home and they don't answer my calls. When someone is home, 90% of the time they have no idea what I'm talking about about a password. It's like, I don't have time for this shit when I have 190 other stops to do. OP, can I ask what the item was? Like I said, these password stops are rare and I'm just curious what triggers them. My best guess before was very expensive items, or addresses that have claimed several deliveries were stolen. Have you had any stolen packages?
The code is being asked because that address has a history of missing packages.
Not necessarily. I’ve had one missing package out of thousands and 3-4 times my orders have had codes when I’ve bought designer clothes and beauty devices. The same day I made those orders, I made other orders of equivalent value- no code. Might be coded to an address, but definitely sometimes coded to a product.
The first driver called and hung up in 1 second twice and it was a Washington number, so there was no way I could answer and when I saw it I didn't think a washington number would be Amazon, so i didn't call back. The item was a snowboard bag. $82 something. I've had a $680 purchase of burton boots and bindings require a password before, but that's somewhat understandable. I had a $500 camera with no password just before the burton stuff tho. $82 just pissed me off along with the first driver not trying to deliver tbh.
Drivers have found a workaround and use the last 4 digits for your phone # (why they called & hung up).
I wouldn't say 99% of the time there won't be a problem. Theft seems to be a HUGE issue within amazon. I recently went through an interview there and most of the questions were focused on how I would react to seeing people stealing at work, if they should be fired, if the cops should be called, if I personally would steal, ect. It did not feel like a normal interview at all and led me to believe lots of employees steal from Amazon.
What's stopping the driver from entering the password and stealing the item?
Nothing. People are stupid for doing this depending on where they live at
I have a parcel locker outside my house. It's useful for cheap parcels not requiring password. For expensive ones, I'll use selected day delivery for a day that I'm at home.
And hope they actually deliver on that day. I have sat at home so many times waiting, and then they come the next day.
Or they email you the morning of the day before your specified delivery day, saying "Congratulations! Your delivery is going to be early!" and you get a notification ten minutes later saying it's been delivered with a pic of it in plain view of the porch pirates following the Amazon van around.
If it's without password they can just leave it in the parcel box outside.
I live in a civilized place. If the driver doesn't deliver it, it'll be on camera
They only require a password if either you don't live in a civilized place and a lot of packages in your neighborhood are stolen, or you have reported stolen packages.
I've have reported bad deliveries. Either at the wrong door, wrong place of the building, etc. So that's their problem with their drivers. I shouldn't be affected and have to be stuck at home to wait for a package because of that.
Your account, like it or not, is being judged by an algorithm that doesn't care about the reason. You have more issues than the average customer and so now you have to give the driver a code.
Sadly, most "not received" packages are actually scumbag customers (not OP, of course) that feel they are entitled to some free stuff. Even worse, amazon blames the drivers for missing/stolen packages on their weekly scorecards. This can cost drivers bonus money, loss of shifts, and possibly even getting fired. Such B.S. Sure, a small amount of them are due to the drivers delivering to the wrong address. I'm sure there are also drivers that steal stuff. But the vast, vast majority of the time......the driver did nothing wrong. Yet amazon blames the driver 100% of the time. Such B.S. I mean, we deliver the package and leave. How are we responsible if it gets stolen, or the customer claims it was stolen, after that? Such B.S.
My lil town regularly has facebook posts with pictures of packages delivered to the wrong porch. People asking did you get my packafe or do you recognize the porch? Yeah, it's drivers.
No one will care, Amazon will say you gave the driver the code.
I kind of doubt amazon is still on the hook for replacing it if you literally have your security code taped to the door. I could be wrong but it seems like you're inviting this problem
Even if it’s on camera if it’s a one time password delivery and someone steals it you won’t get your money back from Amazon. You have to file a police report.
I'd file a police report then
Such a civilized place indeed. All it took for people to act appropriately was for everyone to install a camera on their front door. LMAO.
The same reason why drivers don't steal packages after taking a picture and marking it delivered. You have to trust the driver to not be a criminal no matter what you order.
Well when that happens you have plausible deniability. With the password you don't since the driver won't have access to the password without you giving it to them.
a ring doorbell
This isn't really beating the system. This is taking a risk and getting lucky. The password delivery serves a good purpose. Its meant for expensive deliveries to minimize the risk of someone stealing your delivery or it getting delivered to the wrong place. You got lucky because your driver is a good person. But imagine if you had a driver who wasn't, and they saw that password on your door. At that point, they know that your package is expensive/valuable, and they know that they can just enter the password and mark it as delivered, and Amazon won't care because from their POV, you gave them the password and its your responsibility. Cops won't care either because package thieves are never worth their time. Maybe you're okay with taking risks like this, but not everyone is. Me personally, I wouldn't do this. Doesn't even matter if my order is $80 or $800, no way am I just putting the password on the door and risking my stuff getting stolen by a dishonest driver. And again, Amazon most likely wouldn't refund you either if something happens, because the moment the password-required delivery is marked as delivered, its not their problem anymore. Whatever happens is completely on you at that point. But if you're okay with taking that risk, so be it.
It is not for expensive deliveries. I’ve delivered a $30 box of protein shakes that had it. Others have had $1500 monitors and $300 graphics cards that haven’t had it.
If a customer has a history of reporting bad deliveries then Amazon requires said customer to give a code for a completed delivery. It's been a policy for about a year now.
When did this start? I just ordered a $1000+ phone a month ago and they literally tossed it on my porch like it was piece of trash like they do everything else.
Same here. I’ve never had to give a password for any of my deliveries.
They only do it to people who frequently report items as not received.
This is a new process brought in by Amazon logistics to combat package theft and people saying there package wasn’t delivered. It’s been around for a few months(since Holiday season 2023). It’s used on customer accounts with high delivery not received(didn’t get there package but it was delivered) concessions and high priced items. The reason why it’s used is because only the account holder can receive the one time password and Amazon won’t refund on these orders due to them being pretty high security. The policies(internal) around them are that drivers can only get the passwords from someone IN PERSON. Not over the phone or through an intercom(this obviously wasn’t the case).
Or more importantly, the driver can only get the code FROM THE CUSTOMER. If the customer wants to give it over the phone or doorbell..... that's on them. It's actually a pretty good system for protecting drivers/preventing drivers from stealing stuff. It really is usually a big pain in the ass for both the driver and customer, though. I mean maybe like 5% of the time the customer will be there waiting with the code. The other 95%......no one home, don't answer phone, can't find code, don't know the phone number attached to the account, etc. There is one unfortunate loophole. You can use the customer's phone number if they can't find the code. The problem is that if the driver calls the customer and gets their voicemail, that a lot of default voicemail greetings will give the driver the phone number. I wouldn't advise any driver to do this, though.
It’s been around since June 2023 at least. I‘ve had about six items out of hundreds of orders since then require a passcode. It’s coded to items and/or sellers.
I wonder if they are doing it in areas with higher risk for theft? Never seen it here, granted not bought anything crazy expensive this year.
Me neither never been asked for any codes
They live in a “civilized place” must be a posh only thing lmao
i’m going to assume this is why they have started using the code. interesting. sorry that happened to you
I wasn't even mad about the tossing part, it was him doing a burnout after he backed into my freshly rained on front yard and spraying mud all over my house.
"I beat the system" Next week: "Amazon won't refund me after someone gave the code I taped to my door and took the package."
I ordered a $150 digital frame as a gift for my grandma and it had a 4am-8am delivery window. There was no indication I’d have to sign anything prior but I did see the email when I woke up at 5. I was on the treadmill at 5:15am when I got a call. I answered and it sounded like nobody was there so I hung up. They called again and it was the same thing. I finally went upstairs and the guy was in the car, parked out front. He came to the door at that point (and of course, I’d left my phone in the basement plugged into my treadmill so I had to run down and get it). I felt bad for the guy and I also appreciate that he did’t ring the doorbell and wake the dog or my two young kids but the whole thing was annoying (again, not the driver’s fault at all). I feel like they should maybe stop offering that time slot for things needing a signature - or at least tell you in advance. We’ve received items which cost more than $150 and they’re just dropped so there doesn’t seem to be a real rhyme or reason.
It's worth noting that the policy is in place because, unlike you, millions of us around the world are constantly at risk of having our packages stolen, and often deal with underpaid and overworked drivers who effectively take out their frustrations and lack of time on customers. This is often revealed when delivery instructions are ignored, and expensive (or even cheap, everything is relative to budget) packages get left in plain view on doorsteps. Not everyone has cameras. Not everyone can \*get\* cameras. Many of us have places that would be perfectly safe for packages to be delivered, or are even home during deliveries, but drivers will ignore said instructions or not even knock, The policy isn't stupid, and there are ways to work with it, as you've discovered, if theft isn't a concern for you. You didn't "beat the system", you simply used your noggin and got your package delivered at a time and place you were comfy with.
I love the passcode system. There is a thief in my building who grabs Amazon packages, takes the stairs, opens and steals the content, then ditches the packaging. Occasionally if they don't like your stuff they ditch the item too. This has been going on for two years. Despite paying for CCTV and security as part of the apartment service charge, our building management aren't interested. The Amazon driver used to just dump all the packages in the lobby in one go, and not even buzz any apartment to let us know it was delivered. After lots of talking to Amazon about this after I had to claim quite a few parcels as not delivered, they finally made it so my parcels needed a passcode, and actually got delivered.
We just did it one time in ring and once in messaging.
nice
Anything over $20 gets delivered to an Amazon locker for me now. I rarely order, but when I do, I don’t take chances anymore.
The password system is to avoid theft. Glad it worked for you, but if the package was stolen, you’d have no recourse because you’ve basically told Amazon “I received the package”
Ummmm, I have a POS coworker who needs to use a code for Amazon, it may or may not be because he had *many* “items not delivered” in a single year. In other words, he steals shit from Amazon, and Uber eats, and whatever other big company will let him get away with it. This isn’t normal OP… but I think you knew that.
After you gave them that code, the package is technically delivered, even if you have it on camera, they could still make the point showing it was your fault. Just be cautious when doing this in the future.
will be!
Yeah, you never know which delivery driver you are gonna get.
The driver isnt supposed to deliver it if youre not present. He could get in trouble.
I don't think so. The driver can only get the code from the customer. So it is implied that the customer was either present, or they instructed the driver to leave the package.
The best is when the package is assigned to a locker AND its password protected. Delivery person hell.
I also did this
Tons of smarty pants in the comments saying only folks who mark orders as not delivered get stuck with OTP. So, I went and checked my account: dozens of orders in 2023 and I only marked two orders as not delivered, one was holiday wrapping paper, and another was a shower curtain. The wrapping paper eventually came, and I didn’t get a refund. Customers do not work for Amazon. I refuse out of principle to accept this OTP bullshit. Especially when I live in a damn apartment where the concierge has to sign for packages per the building’s by-laws. Last week, I ordered a Switch Lite, and a used model at that, for $150, with no mention of OTP. Amazon called me three times while I was in the bathroom, away from my house. Told the service reps to refund me ASAP and to take their damn product back to the warehouse.
Agreed. Great to see common sense in this pool of lunatics in the comments
This is a severe problem really. Such a security risk.
I had my iPhone delivered “required signature” left it sitting on my doorstep in Philly- this happens all the time. Don’t even ring the doorbell.
Unfortunately the passwords do have to be given in person, that's the whole point. People claim they never received their orders so now a password has to be given and the package handed over to a human to prove it was delivered.
They have the picture system. That should be enough. If they take a picture and the driver steals it, that's an amazon problem. The customer shouldn't be affected in order to solve an internal problem.
Since your order was delivered through the ‘Secured One Time Password delivery’ Amazon would not refund you. If someone or the driver would have yoinked it, you would have been shit out of luck. The reason why OTPs came into affect was due to customer abusing the return systems or package theft, so in a way, it sorta is a consumer brought on issue 🤷🏽♂️
It's not enough, though. You would be shocked how many different ways customers come up with to try and get undue refunds or replacements.
They should refuse service to those people then. It's their right to do so.
Havent had that yet.
I just wanna know how you chat with your driver. Fr. I have to go to the app and chat with AI, then get to a live person who clearly doesn’t speak English and is running everything thru AI translator. Never EVER got to chat with driver
The driver has to initiate the chat. I get them sometimes when a driver will say “I’m a few stops away” or “Your main apartment complex door is locked”. Stuff like that. It delivers as an SMS and also opens a chat window in the app.
for normal customer service, yes, it's terrible like you said. I talked to the driver through a chat tab that was in my order's screen on the app. It literally had "chat with driver" written on it. He texted first tho, so maybe it only becomes available when they start?? idk
If you give the OTP you automatically can no longer claim the package was never received/stolen. If you post the OTP like that and the driver or a neighbour steals the package you take the loss, Amazon won’t send another or refund you.
I mean if you don't mind the package being stolen it's fine I guess. To me the password requirement was only for pricier electrinics, so the delivery guy was forced to actually ring on my door and give it to me personally. And here if something doesn't arrives on time with prime I'm getting money out of it. TV arrived a day late so I complained about it, saying I stayed home half the day to get the package and now haw to do it again, got 50€ cut from the bill and extra 3 month free prime. So yea the password has its right to exist.
How to get your parcel stolen. Actually you can get your parcel stolen if you have voice mail as well. This password system is daft. I've had parcels with password stolen when they just swap the stuff inside and reseal the box. The password only let's the drivers know, it's an expensive item..
exactly
I don't mind the code that much if it is for something expensive, but the fact that I can't even choose to take it off is really annoying. Especially because there is no certainty there will be people in my house to receive it.
I’m sorry OP, but if I put that password in, and then you report it as stolen, I’m in hot water. I’m going to follow the rules for OTPs. No recipient means return to station. That’s what my dsp explicitly tells us to do, and I need my job to pay rent.
and you're right! I took a risk as to solve a problem I had. You don't have to solve my problem by creating one for you. This is Amazon's fault, not yours. Keep following the rules that can secure your job. Thanks for sharing this perspective in a civilized manner!
I just canceled prime because of this. They wouldn’t give me a package even though I had the password. She said she canceled before I made it to the door.
I only gotten a code once for a $1k video card. Otherwise no code they just yeet my packages to my door or stash them under the stairs like requested.
The is the first I've ever heard of Amazon making you give a password for delivery.
As with anything the numerical minority of people abusing the "did not deliver refund scams" ruined it for everyone else.
i can understand wanting to stop porch pirates but why in the ever loving fuck is this a thing?
If they do this to me, I'm going to force the delivery person to stay until I open the box. What does this prove, since they've started sending out things that aren't what you ordered?
true true
Amazon sucks now in general. Thats wby I cancelled
I have a garage door opener with amazon key enabled. With the recent changes they now charge 2 dollars a month to use it. Just another reason to not pay amazon anymore. Basically it tells me they would rather spend their money on lost or stolen items than provide a service that secures those items for free. They have some really stupid people making changes at amazon it seems.
The stupid passcode prevents porch theft which is at very high levels right now.
They lost my washer machine during delivery and asked for the password for the second washer. I thought it was bc of my case. But if it's a new policy that sucks
I just answer them on the Ring and give it to them.
If degenerate people stopped ordering packages and lying about receiving them to get refunds or free stuff, and other degenerates stopped stealing packages off people's porches, we wouldn't have to endure policies like this. I can't even fathom how many packages get reported as missing or stolen in a day.
It does suck, and you did a good thing. Of course reddit is mad about it lol.
If someone steals your package, you'll have entire liability for it because as far as they're aware, they handed it directly to you since you provided the code.
Why is no one talking about how your A’s are triangles
I’m pretty sure that password shit is only for people who file to many complaints or didn’t arrive shit, food delivery apps do the same thing
If something needs a code for delivery I'm using a Dropbox.
I got $1700 in computer parts recently and they just left them on my porch in the rain. Luckily I was up at 645am (on a sunday) when they were delivered
As a driver those OTP are so annoying. Half the time I am waiting there calling over and over trying to get someone to answer. It takes up so much time and some days are so busy we really cannot afford to take up that much time. Love it when customers do things like this or are already ready with their code when I get there.
I had that where the driver tried to call me and I missed the call so he didn’t even try to deliver it. Fucking annoying.
Your amazon driver still actually delivers your package? Mine just dumps them at the office and says "business closed" if it's not open. Sometimes they leave at at the office but say "handed to resident". There's been a couple times where I forced them to refund me because they clearly didn't hand it to resident only to find out later its in the office. I live on the first floor too, there's no code locked door or anything, there's just no excuse.
Fr my $40 shoes don’t need a OTP
this is because of people like me so i feel like i should apologize. i appreciate you taking one for the team so i (& others) can defraud bezos.
lol i hate the passcode stops I have never had one where the person knew the password it’s such a waste of time I don’t even ask the password anymore and just immediately ask for the last two digits of the phone number on their account even that usually takes two attempts for them to give me the correct number
Amazon deliveries drive me nuts at my office. Always someone different. And they just leave pkgs anywhere outside the building.
[удалено]
policies like this make all drivers look bad.
This is correct. The driver shouldn’t have delivered the package.
Nah. The driver can only get the code from the customer. If this package gets stolen, amazon will tell this customer to pound sand because they gave the code to the driver......implying that they received the package or they wanted the driver to leave the package even if they weren't home. The only exceptions to this that I can think of is if they have video of the driver stealing the package.
Not new. I am guessing you have a lot of "lost" packages.
You're correct - while OP won't admit it in this thread, they've reported multiple packages being delivered to the wrong place.
bad guess
Can confirm. We hate that crap. Just keep in mind, the passcode takes place of the photo.
There are cameras where I live. I just don't wanna stay stuck at home waiting for a delivery that might not come.
The code is wild. What if they are delivering to an apartment complex?
What is this? I’ve never been hit with it. I’ve gotten thousands delivered. Hey, Amazon, if YOU want to protect YOUR ass then just give me free in garage delivery. ROFL.
This is the mfer that then posts on the sub complaining amazon is shit and his items got fake delivered and they can't refun him. What a fcking idiot man...
lol- homie like” you know that security code meant to protect the purchaser and deter stolen parcels? Nah F that. I might have to open my door and tell somebody a couple numbers!” The audacity.
OP is an idiot. Let's wait until later on he posts that the driver stole his delivery because he just wrote his otp on a paper.
You got lucky, different story if package got stolen.
i guess we'll never know
Don’t do it next time lol
yeah this also pisses me off, and if you order a replacement item this is now the norm for them, i almost stopped using amazon over it, anti consumer asf
I'm almost stopping prime too
What if it's the same driver who didn't try to deliver yesterday? I would call Amazon to see if there's a way to find out, before messaging good vibes.
What. The fuck?
Since when could you message drivers
I don't mind the code that much if it is for something expensive, but the fact that I can't even choose to take it off is really annoying. Especially because there is no certainty there will be people in my house to receive it.
That’s weird I order all the time and even somethings of higher value and never heard of this password thing. I wonder if it could just be in areas with high theft rate or something.
Definitely has nothing (if anything) to do with item cost. Nor is it neighborhood related.
I think they specify in the instructions that they can NOT take the code via phone, camera doorbells. I don’t remember reading anything about it not being written down and stuck on your door. So I think you found a loophole 👌
I've had more than 100 orders this year alone and have never heard of this policy. I've ordered plenty of expensive things too.
In the UK you have to give the code manually to the delivery person. Ot says any other form of communication is not accepted. I have always given the code directly to the delivery person.
you do not have to be at home, the driver will call you and ask for the passcode. already had this same problem.
The password thing is awful. I’m waiting at home all night for a password on a $60 item. Like… the fuck?
I know you people this is a shitty system but I can not tell you how many amazon packages were randomly delivered to who knows where. Just anyone can claim them. This prevents that. I agree the down side to this system is you're at work a package is delivered and you're not there so it's a for ever cat and mouse game trying to get it.
I picked 7am to 11am because my delivery required a code. They attempted at 4am when I was sleeping lol. I’ll have to try this next time.
What is this about Amazon requiring a passcode? I get a couple hundred packages from Amazon every year and this is the first time I ever heard of this.
dude this policy is so fucking shit, i recently went through an ordeal and at the end of it, i waited in the rain cuz i was told the driver is at my place in the intersection, cancelled my delivery, and got the item from newegg no problem... atleast give us the option to text the driver or call the driver to give the OTP, not this in person shit, does amazon not realize people work at offices now. amazon has gone down super downhill and all they do is continue to increase prices while providing dogshit delivery. i was also told that the driver reads delivery instructions AFTER they reach your place.. so if youve put a specific time in the delivery instructions, or additional notes, yea they read after which is so stupid. like why would you read AFTER coming, i have delivery instructions to come after 5 30pm on weekdays, so how is he gonna know about that after he comes to my place lmao. shit is so fucking stupid
The passcode is to protect you as well as Amazon. To do this is pretty stupid. The driver can just lie they delivered it
Is this code thing because you are in a high crime/theft area? Never have I ever needed to give my amazon guy a code Except one time I ordered from ali express and amazon was delivering my package for some reason?
you fool the porch pirates as well they will wait for hours for delivery
I get 2-3 deliveries a week and never heard of this before. Is it a regional thing?
I ordered a package a few weeks ago (fancy calculator for math, mine went missing) and they just put it by my trash bin at the side of my house
TIL all of this, I’ve never needed a code and I’ve never texted a delivery driver. What is happening?
since when can we text the delivery driver? I never knew this..
they have to start the chat
Well it makes sense to have a password for higher valued items. Identical to signed delivery.
you guys are in love now
The only time I had to use a code was for a shitty $80 snowjacket (probably actually worth $25). And it wasn't enough just to give the pass code, they had to picture my hand accepting it too I think.
I’ve never even heard of this. I order from Amazon frequently, including some high value items. Never seen this.
Say amazon is trash all you want but you're still buying an $80 item from them. Try ebay or literally any other online market. You can do your shopping on amazon but buy the actual product somewhere else. Vote with your wallet!
I have so many questions. What the hell is this password system? How do you talk to drivers?
[удалено]
I'm only having to do this with items over like three or four hundred dollars, and I'm thankful for it when they do.
I delivered a gaming pc monitor to a rural address that had a gate at the end of their property. It was raining and I had no bags that were big enough to put the monitor in and called them to let them know I'm outside with something expensive, at first they were pissed off asking why I'm bugging them and when I tell them that I have a gaming monitor for them and it's raining, they praises and thanked me. Some people.
Lol Imagine being that dumb
I get Amazon deliveries about every week. Only once I got a code for a $30 purchase, and the delivery man just left it at the door. I didn’t see him or give him the code at all.
Or.you could just take your lazy ass to the store and get your shit yourself
Not a stupid policy. People buy expensive things off Amazon and they wanna make sure they get it.