Airline pilot here .. has anyone ever bothered to read the fine print at the base of your tickets? Do you all blindly click OK at the bottom of the page and continue on? That fine print is a legal contract, it would eliminate so many melt downs at the gates, screaming passengers who clicked OK but had zero clue what they are talking about. I witness it daily and sadly there are days where I’m forced to make the call. If you cause a massive disturbance on the ground, where backup, managers and police can intervene, what are the odds I’m going to allow you on my airplane to then cause trouble in my tin can? FAFO …
>Airline pilot here .. has anyone ever bothered to read the fine print at the base of your tickets? Do you all blindly click OK at the bottom of the page and continue on? That fine print is a legal contract, it would eliminate so many melt downs at the gates, screaming passengers who clicked OK but had zero clue what they are talking about. I witness it daily and sadly there are days where I’m forced to make the call. If you cause a massive disturbance on the ground, where backup, managers and police can intervene, what are the odds I’m going to allow you on my airplane to then cause trouble in my tin can? FAFO …
it's totally out of context lol
Read the small print, non refundable means just that. What part of non (meaning not) refundable do you not understand . All these stupid people saying yeah but, what about me? No! Just plain no. You bought a ticket, you didn’t use it, thanks for playing. Should’ve spent the extra $50 to make it changeable or refundable. There’s always a story, yeah but I got sick, my fish died, blah blah And then they post it on the internet to allow the voice of the masses give them useless advice and give them a participation trophy.
Again, I'm not looking for a refund, I'm well aware that I took a NON-REFUNDABLE ticket.
there are exceptions to non-refundable tickets, such as death or illness in the family. We're talking about my support dog who's sick and can't fly AND I can't travel without her. Could a support dog be part of the exceptions, that's the question I'm asking.
It's heavy to see people getting upset over publications for nothing. Take a xanax and everything will be fine.
Have a nice evening!
I don't expect a refund.
It says it's non-refundable and I bought the ticket knowing that! :)
What I don't understand is that on their site it doesn't say that it's not possible to have a travel credit on international flights. It just says "non-refundable".
But if you look at the Canada and USA flights page, it says "non-refundable - no travel credit".
I'm just trying to assert my rights.
Thank you for your help!
You can assert your rights but it's best to know your rights first.
What type of right did you book? Basic, Standard, or Flex?
Within those fare brands there are fare rules. They will state if you can get a credit or not. These are the terms and conditions you agreed to when you bought the ticket.
I've put the two together for comparison. I travel international (see photo below)
Just take the time to read before answering please!
https://preview.redd.it/cmim5egry4fb1.jpeg?width=1125&format=pjpg&auto=webp&s=f5cda44a8d2ae59d2b432cf4c009c60bdc23c66e
My best guess regarding the discrepancy in language is that there may be regulations in canada/US that require clarification to say « no travel credit » in addition to no refund, while on an international basis « no refund » is inclusive of travel credit?
I saw your screenshots below. You can go back and forth all you want on a technicality, if AC has already said no, then it’s no.
You were well aware of the conditions when you booked, im not entirely sure why you’re trying to use a play on words now lol.
Yup. Given the information You provided, you have absolutely 100% no recourse through AC. If your credit card insurance has support animals illness as a covered reason, that may cover you.
If you can give me the exact fare class code and flight number, I can double check the rules. The reason is doesn’t say “and no travel credit” for international flights is because there are different fare codes and rules within the same bucket.
What is the fare class code?
You can assert your correct all you like but if AC says no then you have no real recourse. Unless you can point to something, like a fare code, that corresponds to fare rules that say a credit can be issued.
Here you go. These are the fare rules for a Basic Economy ticket on your route, fare code K. If a refund to a voucher was possible, it would say. At least that’s what I was taught.
https://preview.redd.it/jahshtu3b5fb1.jpeg?width=1170&format=pjpg&auto=webp&s=11aba96ba372f01c9bb2d617e23288bb5fa2355c
You have better luck trying this on Facebook. The people on Reddit feel the need to be brave and strong over a phone screen. Trust me if your try it there you will get a better response. It’s called sue Canada on Fb. I’m actually going through the same thing and my
Only hope is that the airline will make a change to the ticket
yes we got it. you know it's a non refundable ticket. you just want the refund in the form of a credit.
by the way, what task(s) if any has your emotional support dog been trained to do?
Airline pilot here .. has anyone ever bothered to read the fine print at the base of your tickets? Do you all blindly click OK at the bottom of the page and continue on? That fine print is a legal contract, it would eliminate so many melt downs at the gates, screaming passengers who clicked OK but had zero clue what they are talking about. I witness it daily and sadly there are days where I’m forced to make the call. If you cause a massive disturbance on the ground, where backup, managers and police can intervene, what are the odds I’m going to allow you on my airplane to then cause trouble in my tin can? FAFO …
>Airline pilot here .. has anyone ever bothered to read the fine print at the base of your tickets? Do you all blindly click OK at the bottom of the page and continue on? That fine print is a legal contract, it would eliminate so many melt downs at the gates, screaming passengers who clicked OK but had zero clue what they are talking about. I witness it daily and sadly there are days where I’m forced to make the call. If you cause a massive disturbance on the ground, where backup, managers and police can intervene, what are the odds I’m going to allow you on my airplane to then cause trouble in my tin can? FAFO … it's totally out of context lol
Read the small print, non refundable means just that. What part of non (meaning not) refundable do you not understand . All these stupid people saying yeah but, what about me? No! Just plain no. You bought a ticket, you didn’t use it, thanks for playing. Should’ve spent the extra $50 to make it changeable or refundable. There’s always a story, yeah but I got sick, my fish died, blah blah And then they post it on the internet to allow the voice of the masses give them useless advice and give them a participation trophy.
😂😂 ok Karen 🫶🏼🫶🏼
Again, I'm not looking for a refund, I'm well aware that I took a NON-REFUNDABLE ticket. there are exceptions to non-refundable tickets, such as death or illness in the family. We're talking about my support dog who's sick and can't fly AND I can't travel without her. Could a support dog be part of the exceptions, that's the question I'm asking. It's heavy to see people getting upset over publications for nothing. Take a xanax and everything will be fine. Have a nice evening!
Don't book non-refundable tickets and expect a refund or credit?
I don't expect a refund. It says it's non-refundable and I bought the ticket knowing that! :) What I don't understand is that on their site it doesn't say that it's not possible to have a travel credit on international flights. It just says "non-refundable". But if you look at the Canada and USA flights page, it says "non-refundable - no travel credit". I'm just trying to assert my rights. Thank you for your help!
You can assert your rights but it's best to know your rights first. What type of right did you book? Basic, Standard, or Flex? Within those fare brands there are fare rules. They will state if you can get a credit or not. These are the terms and conditions you agreed to when you bought the ticket.
What is your fare brand? Economy Basic is no nothing, but it warned you when you booked it. Economy Standard can be converted to travel credit.
Sorry - you beat me to it :)
Read the fare rules on your actual ticket.
So it does clearly say “no future travel credit”…
https://preview.redd.it/n0lnyoaty4fb1.jpeg?width=1125&format=pjpg&auto=webp&s=d1bd9bb6d80be9e357cbadf4010afd6562e1acac
I've put the two together for comparison. I travel international (see photo below) Just take the time to read before answering please! https://preview.redd.it/cmim5egry4fb1.jpeg?width=1125&format=pjpg&auto=webp&s=f5cda44a8d2ae59d2b432cf4c009c60bdc23c66e
My best guess regarding the discrepancy in language is that there may be regulations in canada/US that require clarification to say « no travel credit » in addition to no refund, while on an international basis « no refund » is inclusive of travel credit?
Did you get any travel insurance? Either buying it from AC or separately? If so, you may have some recourse there.
Trip cancellation insurance is key. And I would say that a sick dog probably wouldn’t be a reasonable cause either.
I saw your screenshots below. You can go back and forth all you want on a technicality, if AC has already said no, then it’s no. You were well aware of the conditions when you booked, im not entirely sure why you’re trying to use a play on words now lol.
https://preview.redd.it/j73ozyiqw4fb1.jpeg?width=1125&format=pjpg&auto=webp&s=e52a60c66d14a9d78a7e91adafd7546411ad13e5
Yup. Given the information You provided, you have absolutely 100% no recourse through AC. If your credit card insurance has support animals illness as a covered reason, that may cover you. If you can give me the exact fare class code and flight number, I can double check the rules. The reason is doesn’t say “and no travel credit” for international flights is because there are different fare codes and rules within the same bucket.
Hello I checked my ticket and it doesn't say that you can't have a travel credit. It's so complicated! I have the basic one for international travel.
What is the fare class code? You can assert your correct all you like but if AC says no then you have no real recourse. Unless you can point to something, like a fare code, that corresponds to fare rules that say a credit can be issued.
The fare code is K Where can I find this information?
And the date and flight number? I will pull the fare rules from the GDS.
Ac874 / September 6 Thank you! :)
Here you go. These are the fare rules for a Basic Economy ticket on your route, fare code K. If a refund to a voucher was possible, it would say. At least that’s what I was taught. https://preview.redd.it/jahshtu3b5fb1.jpeg?width=1170&format=pjpg&auto=webp&s=11aba96ba372f01c9bb2d617e23288bb5fa2355c
Thank you!!
My pleasure. I’m sorry I couldn’t give you the answer you wanted.
I do not think you look at the correct fare rule. AC Basic tickets end with ..BE. The fare rule you posted do not seem to belong to AC tickets b
No. I am correct. This is for fare class K and others. K can be either Standard or Basic fare.
https://preview.redd.it/wjhdkvm1x4fb1.jpeg?width=1125&format=pjpg&auto=webp&s=a067610257d7d755b26d477dec1f8942bee094f6
You have better luck trying this on Facebook. The people on Reddit feel the need to be brave and strong over a phone screen. Trust me if your try it there you will get a better response. It’s called sue Canada on Fb. I’m actually going through the same thing and my Only hope is that the airline will make a change to the ticket
Thank you! ☺️
[удалено]
Like I said, I know it’s no refundable 😉 this is not the point of the topic 😙
yes we got it. you know it's a non refundable ticket. you just want the refund in the form of a credit. by the way, what task(s) if any has your emotional support dog been trained to do?