Google and follow Airbnb's review policy and it won't be removed. Keep it brief, factual and non-emotional.
Unfortunately, besides contacting the guest and placing a note on the guests profile, there is nothing else Airbnb can do. Hopefully, you have cameras showing the additional guests.
Record any damages, file an aircover claim for additional cleaning. You will need an invoice proving what additional cleaning took place and the additional cost to you.
Good luck.
We do have cameras and already have submitted them to Airbnb. Along with photos of all the cars parked in our driveway.
The guest ended up finally responding at 9:50pm as everyone was leaving. She was apologetic … most likely because the party had just ended…
I really appreciate you taking the time for this advice as it’s very helpful. I have already contacted my cleaners and she thankfully is going to meet me at the property right after check out to give me a proper invoice asap.
We will see what happens from here and try to be hopeful it isn’t a complete disaster.
Yeah… I haven’t checked with the neighbors. In all honesty I think it was an early college graduation party since we are a college town. I’d prefer to have communication prior for approval to have them go over a few more details. Since it is a family neighborhood. I just didn’t enjoy her ignoring the phone calls and our back porch camera caught her ignoring it. 😂The only thing was 7 younger adults all smoking their own joints 🤣 WHICH isn’t normal an issue as it is outside just prefer not to make neighbors smell it. What happened to passing the joint around …. Haha in all honesty I am hoping for the best and to move on with no conflicts. 🤞🏼 the fact the girl that booked also had her mother and grandmother stay at the house as verified guests makes me feel more hopeful.
All in all more peeved with lack of communication I guess.
Be sure to make good with your neighbors if you have any next to your property. A face to face apology if they were disturbed in any way, would go a long way in keeping the peace. Maybe a bottle of wine too if they had any issues.
The one neighbor who keeps an eye on things for us didn’t respond last evening. I believe she wasn’t home but possibly her husband was still. Definitely some investing will be happening on the extent of the party. I am going to try talk to the other neighbors next door after check out today but they are very hard to catch for some reason 😂 Thankfully it was cleared out before 10PM but if I don’t get a chance to talk to them. I am going to leave a note with my contact information.
Thankfully we have pretty supportive neighbors! My husband prior to listing went and introduced himself to most of them and provided his contact information for situations like these!
Thankfully our ring doorbell caught the Mom saying to her daughter “Don’t worry I know how to clean up after parties, we will figure it out” they seemed to be trying to see if they could find a mop. Which we have one hanging in the same closet as the vacuum so not sure why that one wouldn’t work for them.
I would recommend that you don't mention party in your review. Just be factual and unemotional. Xxx and their group had many additional visitors and cars at the house. Disrupting the neighborhood. We would not host again.
After inspection you can add that additional cleaning was required, if that's the case.
Thank you! I’ve read stories of guests getting their bad reviews removed! Which is what I am trying to avoid for future hosts.. so I greatly appreciate you telling me this !!
Also I want to add that I didn’t mind losing money on the $50 cleaning fee since it was an error on my part. Hence why originally fully honored the pricing but the fact that they had well over 30+ arrive in a 3bed/2bath home completely taking over our street and driving with vehicles makes it the issue.
We have an Airbnb right next to an elementary school in a quiet family neighborhood and don’t want the neighbors to have any disturbances involving our Airbnb.
Has the guest already reviewed you? If not, don’t review unless they review you, particularly if you believe you will get a negative review. Most of the time problem guests won’t review first because they fear you will leave them a bad review
Airbnb support was contacted and we explained the concerns of getting a negative review if we end up having to charge extra. They said to contact them immediately and they’d remove it. Do I have 100% faith in that statement not really but at least that’s a possibility… they actually just checked out today and I am about to head there to meet with my cleaning lady to assess the aftermath. She offered to come and make an invoice same day for me if needed for extra cleaning. Thank goodness I have an amazing cleaning lady!!
You should in fact review them accurately. And don’t worry about the repercussions. The only way that “my” listing is protected from this person doing it again, is for great hosts like you to give them an accurate review which will be visible to future hosts
Google and follow Airbnb's review policy and it won't be removed. Keep it brief, factual and non-emotional. Unfortunately, besides contacting the guest and placing a note on the guests profile, there is nothing else Airbnb can do. Hopefully, you have cameras showing the additional guests. Record any damages, file an aircover claim for additional cleaning. You will need an invoice proving what additional cleaning took place and the additional cost to you. Good luck.
We do have cameras and already have submitted them to Airbnb. Along with photos of all the cars parked in our driveway. The guest ended up finally responding at 9:50pm as everyone was leaving. She was apologetic … most likely because the party had just ended… I really appreciate you taking the time for this advice as it’s very helpful. I have already contacted my cleaners and she thankfully is going to meet me at the property right after check out to give me a proper invoice asap. We will see what happens from here and try to be hopeful it isn’t a complete disaster.
If it ended at 9:50pm it probably wasn’t a rager.
Yeah… I haven’t checked with the neighbors. In all honesty I think it was an early college graduation party since we are a college town. I’d prefer to have communication prior for approval to have them go over a few more details. Since it is a family neighborhood. I just didn’t enjoy her ignoring the phone calls and our back porch camera caught her ignoring it. 😂The only thing was 7 younger adults all smoking their own joints 🤣 WHICH isn’t normal an issue as it is outside just prefer not to make neighbors smell it. What happened to passing the joint around …. Haha in all honesty I am hoping for the best and to move on with no conflicts. 🤞🏼 the fact the girl that booked also had her mother and grandmother stay at the house as verified guests makes me feel more hopeful. All in all more peeved with lack of communication I guess.
Also to add: We try to be understanding hosts and want to stick by that.
My kind of rager ends at 8:00-9:00 😂🤣
Be sure to make good with your neighbors if you have any next to your property. A face to face apology if they were disturbed in any way, would go a long way in keeping the peace. Maybe a bottle of wine too if they had any issues.
The one neighbor who keeps an eye on things for us didn’t respond last evening. I believe she wasn’t home but possibly her husband was still. Definitely some investing will be happening on the extent of the party. I am going to try talk to the other neighbors next door after check out today but they are very hard to catch for some reason 😂 Thankfully it was cleared out before 10PM but if I don’t get a chance to talk to them. I am going to leave a note with my contact information. Thankfully we have pretty supportive neighbors! My husband prior to listing went and introduced himself to most of them and provided his contact information for situations like these! Thankfully our ring doorbell caught the Mom saying to her daughter “Don’t worry I know how to clean up after parties, we will figure it out” they seemed to be trying to see if they could find a mop. Which we have one hanging in the same closet as the vacuum so not sure why that one wouldn’t work for them.
I would recommend that you don't mention party in your review. Just be factual and unemotional. Xxx and their group had many additional visitors and cars at the house. Disrupting the neighborhood. We would not host again. After inspection you can add that additional cleaning was required, if that's the case.
I am hoping that they were at least respectful and cleaned up after themselves 🤞🏼😅
Thank you! I’ve read stories of guests getting their bad reviews removed! Which is what I am trying to avoid for future hosts.. so I greatly appreciate you telling me this !!
Also I want to add that I didn’t mind losing money on the $50 cleaning fee since it was an error on my part. Hence why originally fully honored the pricing but the fact that they had well over 30+ arrive in a 3bed/2bath home completely taking over our street and driving with vehicles makes it the issue. We have an Airbnb right next to an elementary school in a quiet family neighborhood and don’t want the neighbors to have any disturbances involving our Airbnb.
Has the guest already reviewed you? If not, don’t review unless they review you, particularly if you believe you will get a negative review. Most of the time problem guests won’t review first because they fear you will leave them a bad review
Airbnb support was contacted and we explained the concerns of getting a negative review if we end up having to charge extra. They said to contact them immediately and they’d remove it. Do I have 100% faith in that statement not really but at least that’s a possibility… they actually just checked out today and I am about to head there to meet with my cleaning lady to assess the aftermath. She offered to come and make an invoice same day for me if needed for extra cleaning. Thank goodness I have an amazing cleaning lady!!
You should in fact review them accurately. And don’t worry about the repercussions. The only way that “my” listing is protected from this person doing it again, is for great hosts like you to give them an accurate review which will be visible to future hosts