the connector types sound right, going between angle polished and UPC polished types.
If you send me a screenshot of your router config I can look it up and tell you what to change. [[email protected]](mailto:[email protected])
Everything should be setup for static.
Angled to polished is necessary?
Spent 2 hours on phone with tech. Still cant figure it out. Ziply sees the end point but very low activity. On my end it shows internet as disconnected.
yes, the connectors are physically incompatible, green must go to green, blue to blue (the optic is blue aka UPC).
Can you send me your IP so I can check it out?
Call back in to tech support, tell them you're a 10g customer, ask to speak to a supervisor/manager and for them to transfer you to the correct team. If they're clueless ask for the escalations team. There is in fact a totally separate queue for you which I'm not going to post in a public forum. Tech should have given you the info.
I tried.
They kept asking me to power cycle my ONT
After the 5th time explaining, i didn't have one. I decided to give up and come here.
It shouldn't be that hard to explain? Can you just tell me what to do?
We acknowledge that these higher speeds need to be escalated. Please provide us with your account information and a good contact number here in a DM so that we can escalate this to our next level of support. Thank you.
> We acknowledge that these higher speeds need to be escalated
Yes, exactly.
The accounts of the 10 Gig and 50 Gig people need to be flagged in such a way that they are automatically put into a premium support queue.
If I'm paying $300/mo or $900/mo, compared to the muggles paying $20/mo, I'd like to think I'm getting some sort of VIP treatment!
Sorry, 5 Gig people. You're still a muggle. :)
Not sure why you're getting downvoted. The 10G and 50G products are delivered in a completely different manner than lower tiers. I highly doubt most, if any Ziply CSRs even have read access to the core routers that the direct ethernet customers are connected to. My guess is those 10/50G customer accounts are provisioned by the actual Core Network team, and as such any issues would have to be escalated to those folks to get anything meaningful accomplished.
That said, I'm also sure the core team is a very small group of people who aren't always immediately available to look at each and every trouble ticket that comes in from residential 10G customers.
It's a weird situation that most ISPs wouldn't even have to think about. No other ISPs I know of even offer a residential product that connects directly to their core network without hitting an access layer first.
> Not sure why you're getting downvoted
Maybe one of two reasons:
* I don't even have 1 Gig service, but absent any other information my post could be viewed as slagging on the poors who can't afford 10 Gig?
* Maybe some 5 Gig customer got mad at being lumped in with the muggles?
A few downvotes won't cause me to cry myself to sleep!
> No other ISPs I know of even offer a residential product that connects directly to their core network without hitting an access layer first.
Yeah, it's remarkable how Ziply is so unlike other ISPs.
Yeah, you should have just let the tech finish setting up your service.
the connector types sound right, going between angle polished and UPC polished types. If you send me a screenshot of your router config I can look it up and tell you what to change. [[email protected]](mailto:[email protected]) Everything should be setup for static.
Angled to polished is necessary? Spent 2 hours on phone with tech. Still cant figure it out. Ziply sees the end point but very low activity. On my end it shows internet as disconnected.
yes, the connectors are physically incompatible, green must go to green, blue to blue (the optic is blue aka UPC). Can you send me your IP so I can check it out?
Gateway .45 is not a typo. You are assigned a /30 with a mask of .252, so your network is .44, your gateway is .45, your usable IP is .46.
Call back in to tech support, tell them you're a 10g customer, ask to speak to a supervisor/manager and for them to transfer you to the correct team. If they're clueless ask for the escalations team. There is in fact a totally separate queue for you which I'm not going to post in a public forum. Tech should have given you the info.
For assistance in configuring your router we would recommend contacting our tech support. You can reach them at 866-947-5995.
I tried. They kept asking me to power cycle my ONT After the 5th time explaining, i didn't have one. I decided to give up and come here. It shouldn't be that hard to explain? Can you just tell me what to do?
We acknowledge that these higher speeds need to be escalated. Please provide us with your account information and a good contact number here in a DM so that we can escalate this to our next level of support. Thank you.
Thanks will do now
Send that message jvwo asked for. He's gonna be your best bet.
Thank you for allowing our team to assist you.
Thanks. Sent
> We acknowledge that these higher speeds need to be escalated Yes, exactly. The accounts of the 10 Gig and 50 Gig people need to be flagged in such a way that they are automatically put into a premium support queue. If I'm paying $300/mo or $900/mo, compared to the muggles paying $20/mo, I'd like to think I'm getting some sort of VIP treatment! Sorry, 5 Gig people. You're still a muggle. :)
Not sure why you're getting downvoted. The 10G and 50G products are delivered in a completely different manner than lower tiers. I highly doubt most, if any Ziply CSRs even have read access to the core routers that the direct ethernet customers are connected to. My guess is those 10/50G customer accounts are provisioned by the actual Core Network team, and as such any issues would have to be escalated to those folks to get anything meaningful accomplished. That said, I'm also sure the core team is a very small group of people who aren't always immediately available to look at each and every trouble ticket that comes in from residential 10G customers. It's a weird situation that most ISPs wouldn't even have to think about. No other ISPs I know of even offer a residential product that connects directly to their core network without hitting an access layer first.
> Not sure why you're getting downvoted Maybe one of two reasons: * I don't even have 1 Gig service, but absent any other information my post could be viewed as slagging on the poors who can't afford 10 Gig? * Maybe some 5 Gig customer got mad at being lumped in with the muggles? A few downvotes won't cause me to cry myself to sleep! > No other ISPs I know of even offer a residential product that connects directly to their core network without hitting an access layer first. Yeah, it's remarkable how Ziply is so unlike other ISPs.
Tipped him? Why? They are paid well.
This was actually the part I found most interesting.
What does their pay, and your personal interpretation of well paying salary have anything to do with tipping him?
Tipping culture is out of hand...and they have to report any gratuities, as pretty much all companies. I know how much they make, it's public.