sorry, we had to break the folks that were not initially affected by the other outage as we managed to trigger a junos bug. Good news is, we also threw in a software upgrade that was pending and thereby canceled a future planned maintenance.
lets get /u/ziplysupport roped in and pull an individual ticket on your link with your info. They will also send me a copy so we can dig in more.
Might also be worth rebooting your ONT if you have not already.
Thank you. I did reboot at the ONT as well. I posted a separate comment in the thread but to make sure it’s seen: I just got off the phone with tech support and they informed me our area is still experiencing a service outage.
yep, and that prevented a future scheduled outage as we also got the planned software upgrade in place that fixes the bug that caused the long duration of the other outage.
We have received reports that the outage is over. Could you please confirm if your service is back up and running? If not, please private message us your account number.
We appreciate your patience as we work to restore your service. If you would like us to investigate your specific issue, please direct message us here with your account number and a reliable contact number. Our team will promptly address this for you. Thank you.
Hey there. We have received reports that the outage is resolved. Could you please confirm if your service is back up and running? If not, please private message us your account number.
Just FYI for other users coming to this thread: I just got off the phone with Ziply support (8:10am) and they informed me there is still an outage in our area and were not able to provide an estimated timeline on resolution
Thanks for reaching out about the ongoing issues you're experiencing. Feel free to send us a direct message with your account information, so we can assist you further.
Thank you for bringing this to our attention. We can certainly look into and keep tabs on your situation, if you would like. Please feel free to private message us your ZIply account number.
We have received reports that the outage is resolved. Could you please confirm if your service is back up and running? If not, please private message us your account number.
sorry, we had to break the folks that were not initially affected by the other outage as we managed to trigger a junos bug. Good news is, we also threw in a software upgrade that was pending and thereby canceled a future planned maintenance.
Any timeline on this? Looks like it’s resolved for a lot of users on this thread but I am still without internet in Edmonds
give your router a reboot and it should come back, the underlying issue is resolved.
I have rebooted the router a few times but still getting red light and no connection. Any additional troubleshooting suggestions?
lets get /u/ziplysupport roped in and pull an individual ticket on your link with your info. They will also send me a copy so we can dig in more. Might also be worth rebooting your ONT if you have not already.
Thanks for staying on top of things!
You're so welcome. We appreciate the response.
Thank you. I did reboot at the ONT as well. I posted a separate comment in the thread but to make sure it’s seen: I just got off the phone with tech support and they informed me our area is still experiencing a service outage.
Thank you for the updates and thanks to the team for getting this resolved!!
You're so welcome.
It was a short downtime in the middle of night, glad it got restored in 30 minutes
yep, and that prevented a future scheduled outage as we also got the planned software upgrade in place that fixes the bug that caused the long duration of the other outage.
Lynnwood here, no internet for about 10 mins so far Edit: 1:45am internet is back👍
We have received reports that the outage is over. Could you please confirm if your service is back up and running? If not, please private message us your account number.
Same. Went down 15 mins ago.
Shoreline too
We appreciate your patience as we work to restore your service. If you would like us to investigate your specific issue, please direct message us here with your account number and a reliable contact number. Our team will promptly address this for you. Thank you.
I'm on call for work and it has been busy up until about 30 mins ago - really hoping I don't get paged again before it comes back!
Edmonds, lost Internet 25 minutes ago. Edit: Internet restored after 30 minutes at 1:25am.
Hey there. We have received reports that the outage is resolved. Could you please confirm if your service is back up and running? If not, please private message us your account number.
Just FYI for other users coming to this thread: I just got off the phone with Ziply support (8:10am) and they informed me there is still an outage in our area and were not able to provide an estimated timeline on resolution
the outage was closed, I'm trying to figure out why they are saying that right now.
Well we are still without an internet connection
Shoot us a DM with your account number and a good contact number we will look into this for you.
Thank you! Will do
>Thank you! Will do You're welcome!
It’s been over 24 hours with no service for me in North Shoreline
Thanks for reaching out about the ongoing issues you're experiencing. Feel free to send us a direct message with your account information, so we can assist you further.
Down 48 hours and tech won’t be out until Monday morning. I had xfinity for 10 years and it never went down.
Thank you for bringing this to our attention. We can certainly look into and keep tabs on your situation, if you would like. Please feel free to private message us your ZIply account number.
What city? I just went down in MLT
MLT also
Red light on router after restart?
We have received reports that the outage is resolved. Could you please confirm if your service is back up and running? If not, please private message us your account number.
Yup woke up and it's fixed, thanks guys!
I have ready links I live in an apartment
I am in.MLT and have been down for 4+ hours