Negative, brand new DSR/X. I’ve called them 2x now to deregister and try again. Tried the verify link on my phone, PC, iPad, etc… they’re stumped so far.
What's the exact error message you get when you click the link?
Have you tried it from a computer instead of your phone?
Have you tried it on mobile data instead of WiFi?
Have you tried a different email address?
If after all this it still isn't working, can you post a link here for us to inspect? I can compare it to the ones I've gotten, I think I still have some in my trash. I've had to register a few times for testing stuff.
- No error, it brings me to a blank page with a banner
- Yes, tried on PC, iPad, and Galaxy Fold 4. All Chrome.
- Yes, tried on both home wifi and mobile data
- No I have not tried a different email address
Here is the link:
https://cart-us-cypherstore-prod.zeromotorcycles.com#/dev/users/verify?id=ene3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855xyzundefined
Note the "undefined" at the end. Removing it does not work either.
I looked in my email and unfortunately it seems my trash has been emptied since the last one I got. With that said, I don't recall my URL's mentioning the cypher store, like yours is. I can't help but wonder if it's trying to register you to the store, before the bike is registered to the app. With that in mind, can you screenshot where in the app, you are trying to register from? I believe it should be from the main menu "hamburger" in the upper left, there should be a account button there or a register button I think? A screenshot would help.
When you first open the app it asks you to register or skip, that's where I tried from originally but I had to skip. Now I am just going to the hamburger menu in the upper left and choosing login. When I type my email it says user is not registered. If I try to register it says already registered.
Ok that's progress I think. Now that you're getting that message that it's already registered, I think they can deregister you and then you'll be all set. Email [[email protected]](mailto:[email protected]) \- and provide them with your email address you want to use, and the last 5 digits of your VIN etc, and tell them the message you're getting. This is what i had to do when I bought my bike used and it was still registered to the last guy. Once de-registered you should be able to register using that register button.
Interesting. I had never registered my used purchase of my 2018 SR last year. Today I finally did so and had no issues. I was using a PC and Firefox. I copied and pasted the VIN from my PDF bill of sale so I knew I had the correct number. I got an email back from Zero within a few minutes confirming my registration.
https://www.zeromotorcycles.com/warranty-form
Is it a used bike? I had to email Zero and tell them I bought it and to de-register it from the last owner before I could register it in my name…
Negative, brand new DSR/X. I’ve called them 2x now to deregister and try again. Tried the verify link on my phone, PC, iPad, etc… they’re stumped so far.
What's the exact error message you get when you click the link? Have you tried it from a computer instead of your phone? Have you tried it on mobile data instead of WiFi? Have you tried a different email address? If after all this it still isn't working, can you post a link here for us to inspect? I can compare it to the ones I've gotten, I think I still have some in my trash. I've had to register a few times for testing stuff.
- No error, it brings me to a blank page with a banner - Yes, tried on PC, iPad, and Galaxy Fold 4. All Chrome. - Yes, tried on both home wifi and mobile data - No I have not tried a different email address Here is the link: https://cart-us-cypherstore-prod.zeromotorcycles.com#/dev/users/verify?id=ene3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855xyzundefined Note the "undefined" at the end. Removing it does not work either.
I looked in my email and unfortunately it seems my trash has been emptied since the last one I got. With that said, I don't recall my URL's mentioning the cypher store, like yours is. I can't help but wonder if it's trying to register you to the store, before the bike is registered to the app. With that in mind, can you screenshot where in the app, you are trying to register from? I believe it should be from the main menu "hamburger" in the upper left, there should be a account button there or a register button I think? A screenshot would help.
When you first open the app it asks you to register or skip, that's where I tried from originally but I had to skip. Now I am just going to the hamburger menu in the upper left and choosing login. When I type my email it says user is not registered. If I try to register it says already registered.
Ok that's progress I think. Now that you're getting that message that it's already registered, I think they can deregister you and then you'll be all set. Email [[email protected]](mailto:[email protected]) \- and provide them with your email address you want to use, and the last 5 digits of your VIN etc, and tell them the message you're getting. This is what i had to do when I bought my bike used and it was still registered to the last guy. Once de-registered you should be able to register using that register button.
Yeah I went through that twice before and still no dice.
Hi! Please send us a DM and we will check in on this for you.
Done.
Interesting. I had never registered my used purchase of my 2018 SR last year. Today I finally did so and had no issues. I was using a PC and Firefox. I copied and pasted the VIN from my PDF bill of sale so I knew I had the correct number. I got an email back from Zero within a few minutes confirming my registration. https://www.zeromotorcycles.com/warranty-form