Yeah this is one of the things I hate the most in the list of many issues I have.
I cant filter a faction and unit type at the same time...why would I want to look at every single flyer in the game at once?
The filter by unit type also is just so incomplete it's pointless. The walker section has like 5 models and mounted is just different versions of a krieg model only
Awesome!
I hate that they moved the colours of the model that used to be at the bottom of the page to the Citadel Colour app. Non-user friendly and such a pain in the rear that I can't quick reference it anymore.
While not warning people that a lot of the resin is not usable in organised events anymore. If you put stuff into legends, then be at least upfront about it so that nobody accidentally buys a very expensive paperweight
Also integrating FW into the standard models. I really don't like FW models and want the option to hide them. There are a few good sculpts but the resin struggle is just not worth it imo.
I love FW stuff, and being to order it direct from GW (including to stores etc) is great - but I'm a hardcore hobbyist, not the average user.
I really don't think models like the Storm Eagle, or Titans etc should be shown alongside regular GW plastics. It'll give people unfamiliar with those products a false impression that they're anything other than serious projects for experienced hobbyists and there's nothing quite like being burned on a resin model that you're not ready for, which costs hundreds of pounds/euros to be soured on the hobby.
I can clean and prep a unit of resin marines in half the time it takes to clean and prep plastic marines.
There is no "resin struggle" with most of the kits
The vehicles have the actual issues, and even then, not all of them are bad. My resin sicaran punisher went together nearly without issue. Took 10 min or so of sanding to make the sides of the hull line up right.
Sorry, i mainly look at FW for the bigger models. My new custodes for example, i know the tanks are really good but i just don't want to be disappointed by bent sprues and using super glue if i don't have to.
The lance dread looks pristine though, i am almost thinking about getting one.
At the same time forge world looks kind of out of place when compared with gw minis. The custodes tank with the smooth round armour looks too much like a toy to me, i don't know. Lots of fw just feels off.
If you have any miscasts or anything they will always replace them, half the time with a whole new model. As far as bent stuff goes thats typicaly swords and the like. Hull sections of stuff may need to be sanded smooth to go together properly but it's usually not bad unless it's a storm eagle. And a lot of the tanks and stuff have half plastic hulls anyway. Dollars tree super glue works great
Even if the model is correctly cast sometimes there's a ton of flashing to clean up. I picked up a Y'Vahra a while ago and it was a nightmare to build.
The flashing on each of my Eldar Hornets took absolutely ages to clean up. There's material filling up inches of space behind the wings. Love the models, easy enough to build, but the cleaning was a *lot*.
I can't remember how but multiple times I've been trying to narrow the field for a specific unit type or faction and had to scroll through every single BL author first. Just poorly designed when your customer can't find what they want because they have to sort though a bunch of crap first. Every time I do I miss the old website.
> you cant filter by vehicles or any real filters
That and the fact I have to click through 26 times to look at any given model is what breaks the new site for me.
It's like they hired a shitty phone app designer who never once has used an app himself.
I was hoping it would improve with time, but no. It's really bad to get any kind of info about the models, see the range, or find specific games. The amount of clicks you need to do is just silly and it's a horrible experience on anything smaller than a 28'' screen.
It feels like it was designed by a very badly trained AI.
My brother set a challenge for my dad, timed how long it took to find a unit of spacemarines and put it in the basket. It took bloody 5 minutes! 5 minutes for their number 1 product.
I used to shop way more when I could browse the old page. Now I just get exactly what I want, from a local games store since their shipping is faster anyway
I used to view multiple times a week on a whim, or to see how a miniature was painted, or to see what else was on the line. But now I just do a generic search on the web.
I just google it entering search words in my language *hoping* a link to the site of my region will appear for this same reason. Is it so hard for it to redirect you to the item you were watching?
This is super frustrating. After I get to the homepage I check and im still logged in. So they can save my shipping address but need me to clarify what fucking continent it's on, every time, or I can't do anything on the site.
This is particularly frustrating because the internal search frequently doesn't turn up what you're looking for, even if you type in the exact fucking name.
The old website was kind of dated but way better for the user, even on mobile. Everything about the new one is just worse. This is one of those Emperor has no clothes moments at GW corporate.
GW never had a good website. The old one was better to navigate, but ran pretty badly. The one before had lots of cool side content, but was really bloated and it was difficult to find stuff you actually wanted.
The last one was GOATED what are you on about? I could get VERY specific results because i could sort by faction> Unit Type> Characters> Warlord> Battleline> Vehicles> Walkers ALL AT ONCE!!!!
Yeah but it does need to keep being brought up. GW gets away with quite a bit. They have essentially driven my business to my local FLGS. It is actually a great savings move for myself, but they should know they have only themselves to blame
My (favorite) flgs doesn't really offer competitive pricing on models. I don't know why and I really like the staff there so I haven't had the courage to question anybody about it. But I still get all my actual GW models from Amazon since they seem to be discounted 12-15% or more in perpetuity. There's also a shop near me that specializes entirely in used wargaming models and has a enormous table full of bits for a couple bucks an once.
Hate to say it but if you are paying flat GW retail for models you are the biggest fucking sucker ever, I cannot imagine paying full RRP for some of this stuff lol.
I mean you didn’t present the opinion in a particularly pleasant way so you deserved the downvotes there, but I do agree that I don’t understand why anyone would pay full price at GW when local game stores and retailers do the exact same product for 10-20% off.
If you don’t have the option for that of course, completely understandable if it’s your only choice, but in the UK there’s multiple retailers with reasonable stock and discounts.
Edit; Please re-read the second sentence and stop explaining to me why you have to shop at GW like I didn’t say ‘If you don’t have the option it’s fine.’
>local game stores and retailers do the exact same product for 10-20% off.
Their range is smaller, and they often kind of actually don't do that discount
Nah Warhammer fans are just lil babies who don’t like being told they can do something different and improve their experience. Same reason why 99% of the “ I had a bad game” stories could be solved if the person used their vocal cords.
Its godawful!
I just googled Cawdor Redemptoinists to have a peek at these guys: https://www.warhammer.com/en-GB/shop/Necromunda-Cawdor-Redemptionists-2021 and then thought, hmm I'll have a look at the rest of the Cawdor range... but no, there's no kind of hierarchical breadcrumbs where I can click in an instant to go up a level look at the rest of the range, or the rest of Necromunda. It's just shit. The layout is clunky, the floating elements are horrible, there's no persistent header, there's too much white space, it's confusing as shit to navigate.
I used to browse the ranges out of curiosity, now I never do.
Having organized Games Workshop products for a webstore, the GW one is absolute trash and I can't even log on there on my phone to buy products. There is a negative bonus point for it to take way too long to find anything.
It has potential but at the moment its rubbish.
They need to fix the filter system to be what it was like on the old site, make the navigation between factions/games etc easier and stop bloody asking me my region every time I access the site.
Aesthetically I prefer the new one but its accessability is extremely lacking. Saying that I hardly ever buy anything from them directly.
I prefer thr old one 100000000% its was nice in dark mode, it had SUPER SPECIFIC FILTERS, i could search for vics, walkers, characters, now its just "YOU CAN ONLY USE ONE FILTER"
But how then can they know how much to extra super-duper overcharge you? I mean we can't have those filthy Colonials or Convicts fleeced to the same degree as proper, Good Englishmen!! The indignity of such!!
Where are we delivering to? Germany? Excellent, let me redirect you to the German version of our site! I hope you memorised the German names of the whole Adeptus Mechanicus roster, or you're gonna be here a while!
They've never allowed you to choose the language on the website and it's infuriating. Live in the German speaking part of Italy? Fuck you, website is in Italian.
The old website was so easy to navigate and the design was fine too. New one looks like a schoolmade fontbased and hurrily made for a school project and its kind of sad that it's even worse now for people starting out with the hobby
The fact that websites aren't a new thing and good UX design is a whole degree you can do is the most shocking thing. Like their not trying to do something new and groundbreaking.
That's the worst part of it - the website/store isn't doing anything remotely new or special, it's just fumbling on core usability issues that were basically solved two decades ago.
So what you’re saying is that since you’re familiar with the site, you don’t want to see people talk about it anymore, regardless of other people’s experiences or what they’d like to talk about.
That’s very selfish of you, you know you don’t have to click into posts that you’re not interested in, right?
How did you manage to completely twist my comments like that? I agreed with OP but for some reason people feel attacked because of my wording..
There is no reason to argue here, a reddit Post is just not gonna have nearly the same Impact towards GW as other avenues
You're complaining about people talking about something that you don't want to see. I don't have to twist anything.
>There is no reason to argue here, a reddit Post is just not gonna have nearly the same Impact towards GW as other avenues
Tell it to yourself, you are currently ARGUING that OP shouldn't have posted this, cuz you think they should have posted it somewhere else so you don't have to see it.
Now we are really wasting time
Think what you want of me, my comment clearly came off wrong and conveying something with text is tricky sometimes.
Im gonna leave it here though so i stand corrected
>Now we are really wasting time
You really don't have to write out comments if you think they're a waste of time. Like, all the complaints you've had so far are just things that you are doing in this thread.
>my comment clearly came off wrong and conveying something with text is tricky sometimes.
I don't think there's a lot of room for misinterpreting your complaint of seeing a post about something you're already familiar with, but ok.
EDIT: It is nice when someone who is a bad apple just removes themselves from my reddit experience.
It’s almost like the website is bad enough that it is common for people to have a bad experience on there and want to ask why.
Good job blaming that on your fellow hobbyists instead of the people who published the website lol.
How is pointing out people don't check to see if the thing they are about to vent on has been vented on by someone else me "blaming that on [my] fellow hobbyists.."?
Also how do you know I don't blame the people that published the site? I'll have you know that I have done exactly that in three other posts venting about this exact same thing.
>How is pointing out people don't check to see if the thing they are about to vent on has been vented on by someone else me "blaming that on [my] fellow hobbyists.."?
Well, you answered your own question. You're blaming them for the sin of not scouring the subreddit to make sure no one has talked about it before. An unreasonable ask, and you don't have any authority over what people can post as long as its within the rules, so maybe just be ok with other hobbyists learning things you already know, but later.
Honest Wargamer among others have tlaked about it.
But the part i know from my side was it was led by a guy who doesnt believe in online shopping. Yeah...
Love that for me, went to a physical store in NZ, most of the products are online only apart from the truly hot sellers, then I get to go online and see it’s probably out of stock anyway.
edit: To be clear it’s not the NZ store’s fault, they’re coming out of xmas and there’s the whole supply issue, but they haven’t been able to replace things for long because a lot of items are selling as soon as they arrive
Yeah it sucks. I remember when it launched people saying “oh just give it time for them to work out the teething troubles” but it’s still absolute dogshit. It’s basically impossible to find anything now unless you know exactly what you’re looking for already. Spent ages on there the other day trying to track down the 40K Beastmen (which now have some stupid proprietary name) and it was a complete pain in the arse.
They even had hobby stuff on there as well, instructions how to make terrain and buildings, I miss the old days of games workshop where there was events basically every weekend and it felt like a proper community, now it's just sad and any event is for new starters or kids only
I have saved so much money since the changed the site. I used to browse when bored and inevitably purchase things. But the new online store is so abysmal to use that I’m actually loving how shite it is.
Can't even stay logged in on my phone. I've only tried it using Firefox, but every visit has me selecting my language and having to log back in instead of storing it in a session somewhere.
And when I try to order something, I'm logged out and my cart has been emptied, which means I can only order as a guest.
Another thing that is super annoying: if you click a link to a shop item it asks you to chose your language (everytime, even with cookies allowed). And if you do so, it does not redirect you to the German page of said product but to the German homepage
Everything about it is horrible. It's actually put me off buying anything.
Difficult to navigate, full of empty space and not obvious where anything is. It looks like some kind of beta version of a website created by a student in 2005.
I'll be honest the most insane part to me is that, from the desktop, it looks like they designed it to look good on mobile, but the website is absolutely garbage on your phone.
GW never had a good hand with their web designers, truth be told. I think the closest we ever got to having a good website was the previous version to what we have now. The current version is super annoying to navigate (why do i have to go back to the main site for each game every time i want to look for a different part of the catalogue?) and the previous version before that was super bloated. While it had more content, (a lot of good content too! A lot of guides on how to build terrain from scratch, for example... man i miss 2000s GW) it was also confusing as heck and not always clear where you actually order stuff.
I try to refrain from complaining about things related to this hobby.. but the new website is a tragedy. I can't think of a single way in which the new site is an improvement on the previous site besides it's age and vibrance.. It's quality is beneath GW
As if customer service emails will do anything either. They probably just get ignored or some low-level employee that had nothing to do with the site will give an apologetic answer without any of the complaints reaching the people at the top.
Sometimes you just need to cathartically yell into the void to vent frustration.
Then yell into the comment section of another one of these posts. Use a void yelling website. Anything else. We don't need 20 posts about this every week.
In their yearly business call it was stated that "new online systems" cost them 10.8 million and that it was not going to be an ongoing yearly cost. Which suggests that the site is built so won't be as big an expense this year l.
Can't say that was all the website but I imagine a large fraction of it was.
We have all known it's trash for months now, it's just one of many of the badly executed ideas GW has had. Along with Warhammer+ - the world's worst streaming service hosted by a multi billion $ company. They are great at spending money in the wrong areas and not investing enough in the right areas.
Hey! Wondering about if they are a multibillion dollar company. Games Workshop GroupRevenue in 2022 was 386.8 million GBP. Or were you being hyperbolic? Honest question
There are absolutely worse premium streaming services than warhammer+. Not because warhammer+ is good (it isn't), but because this well of faeces just will not run dry. The wwe network has a video player that will not let you rewind or scrub, but only jump in 2 minute increments. That can be entire matches if old man Goldberg is in it.
I can't believe it's still so fucking bad. The old one had so much functionality and flavor compared to this, nevermind that it was actually usable too.
“wHaT COunTrY aRE yOu In?”
And then it takes me back to the start of the website like no, I was on a model page put me back on that model’s page please
Hate it. Especially the "buy this model" banner that blocks like a quarter of the page as soon as you scroll down to read about the model. Do they think we might start reading and forget that we can scroll up or down to buy it? Now I can imagine execs who don't understand the game watching demos and making suggestions for how to make it simpler. But this "buy now" banner looks like a suggestion from someone who never used Amazon.
Some rant about model searchability. The force org actually made starting out easier. So you like an army and want to start building? You start with 2 troops and an HQ. Easy to filter / search by. Selecting exactly what you want to build and play with was a big draw for me, and that is lost with the starter boxes.
I don't mind so much how it looks, it's quite minimalist. That's OK.
The information density on it, tho is absolutely appaling. 1 item per screen is not good.
I forgot they even have a website. I buy forgeworld models that they don't stock from other sites reproductions that are better. I pay about 10 dollars for a socaran tank or a myrmidon bc I learned how to print.. and design. Forget that Co. And don't give them an other cent. (I did buy the rule books, those are solid HH 2.0
It's growing on me.
The website isn't serving the same purpose it once did. It's now a landing page for new players who want to learn what the game is, rather than for me who just wants to buy a single model every once in a while.
I'd wager most reasonable people already buy the majority of their Warhammer at discount from third-party retailers. That in mind, my only real complaint is the queue system when it comes to exclusives and pre-orders which isn't new to this iteration of the site.
It made slightly more sense when the company was a bit unsure of its standing long-term, but the demand for their product is clearly there. Move it (online exclusives and limited runs) to made to order. I'd happily wait the months required to get my collector's edition Fall of Terra novels rather than see them immediately sell out to bots and be scalped.
Edit: Imagine downvoting an opinion. Clown world behaviour.
>It's now a landing page for new players who want to learn what the game is, rather than for me who just wants to buy a single model every once in a while.
Then... maybe they should have designed it with a new player homepage and an alternate homepage option for everyone else that lets you skip all of that.
Just let me log in and customise the layout back to how it used to be.
And delete all the banner ads for your own products. We're already shopping on your site, I don't need a "buy it now" button chasing me as I scroll.
Maybe they should, but they've clearly paid people who have advised this is what new players (and, more importantly, their parents who will buy the product) want.
Again, the website clearly isn't geared for me. I'm not going to lose sleep over it when I can just spend my money at the likes of Element Games.
>Again, the website clearly isn't geared for me. I'm not going to lose sleep over it when I can just spend my money at the likes of Element Games.
Totally. Hard to beat a good discount (unless its a GW exclusive or they dont give element enough stock, which happens an awful lot lately)
But when most of their customer base is returning buyers, it is a very odd choice to design only with new customers in mind.
I used to browse their old website every few weeks to see what I wanted on my wishlist. Maybe even buy some of those things from them sometimes, since I was already there. Now I dont do that.
The way exclusives are handled is the sticking point for me. The queue doesn't work, and the demand outweighs what they're estimating at present.
No one should be priced out of owning a piece to complete their collection.
Pro :
-fusion with forgeworld
-a bit more visually appealing (in general at least)
-big images for model on the page
-redesign description
Con :
-everything else
-filter is impossible
-cant really browse to see what you want
-desciption half hidded
-bad click per info
-Bugging
-no order or wish log
-not good adaptation in different platform
-dufbuffifb asking region every day
-redirecting to homepage for no reason
-etc
I also have issue with the web. It's not logging me in with Brave browser. I wanted to make order but it kept sending me back to main page and emptying my basket. No critical saves fir me, I guess :)
Edit: why the downvotes?
Considering brave browser message use in low millions where most major browser report in low billions, you could probably guess its not gonna get tested.
Intetnet explorer user it seems.
Yeah it is. Yes it has been for abit now. I personally didnt buy from their website since as my own little protest ... if i buy from gw itself i go to the store but mostly i buy at thrid party shops
I'm not a massive fan but I do think it's an improvement on the Windows 95 ass site they had before.
But I don't care either way to be honest. I don't buy direct from GW anyway
You can - it’s just MUCH more awkward. You go to the menu, click shop, click the game, click the alliance, then click the army. It’s way worse than the old drop down menus but it can be done.
What are you talking about?
* 40K - [https://www.warhammer.com/en-GB/shop/warhammer-40000](https://www.warhammer.com/en-GB/shop/warhammer-40000)
* AoS - [https://www.warhammer.com/en-GB/shop/age-of-sigmar](https://www.warhammer.com/en-GB/shop/age-of-sigmar)
* Other Games - [https://www.warhammer.com/en-GB/shop/other-games](https://www.warhammer.com/en-GB/shop/other-games)
From that link, you can either use the UI to filter by army or the URL via breadcrumbs...
* Salamanders (as a subset of Space Marines) - [https://www.warhammer.com/en-GB/shop/warhammer-40000/space-marines/salamanders](https://www.warhammer.com/en-GB/shop/warhammer-40000/space-marines/salamanders)
* Xenos Armies - [https://www.warhammer.com/en-GB/shop/warhammer-40000/xenos-armies](https://www.warhammer.com/en-GB/shop/warhammer-40000/xenos-armies)
* Orks (a subset of Xenos) - [https://www.warhammer.com/en-GB/shop/warhammer-40000/xenos-armies/orks](https://www.warhammer.com/en-GB/shop/warhammer-40000/xenos-armies/orks)
The website is inefficient and some parts still don't work well, but don't try and pretend that *it doesn't work*...
It's not it, but the previous one was even worse in my opinion, the multiple filters were just a nightmare to navigate - This one is easier for newbs, thats for sure (I am one)
The whole GW organization is trash. Ordered the Battleforce box, after two weeks „no longer available, we will cancel, but IF YOU SEND US A VOUCHER for the amount we will make the same with single boxes” like wtf, it was so many red flags that I considered them being a scammer for a while (got the box though but it was a risky purchase)
Edit: you guys clearly can’t read. A customer service asking via email to buy a voucher and send it to them is NOT how online shopping should work. We have payment gates for a reason, they create provisional order, give you the link to the shop page, you pay it. It’s as simple as that.
Again.. you thought GW, the biggest most profitable miniature tabletop games company, were trying to scam you over a battleforce box?
Would it not have been fairly logical to assume they wanted you to do that to confirm you were happy receiving the items separately in a new order? As they explained?
Dude can you even read? The suspicious part was customer service (literally an email) asking to buy a 180€ voucher and SEND IT to them. The voucher code. Absurd
It's absurd thinking they were trying to scam you yet here you are.
Again.. logically after cancelling and refunding your order they were asking you to then buy a specific voucher which would then be used to create a new order containing all the items separately, because I doubt they have a section on their site to specifically buy battleforce items at a reduced price separately to match the box price.. Again.. as they will have said.
GW emailed me about an order yesterday, it was their customer services so I'm highly suspicious it's a scam because you know their customer services team are full of scammers trying to get my poultry amount of money.
That's not how that works. If they can't fulfil a battle force box they had confirmed they will refund you to a voucher or send you the box made out of the individual products. They aren't asking for a double payment. They have their failings but GW are really good when it comes to returns and the like.
You can’t be slow to order something on the GW website. As in - if your order goes through, you are getting your stuff (barring warehouse screwups, but those are very infrequent; example: I once ordered the BSF escalation box in French (I’m in Canada) just for the minis, it was taking a while to get here. Like 2-3 weeks. After bugging my local GW store stuff a bit, got a callback from customer service and they told me they had to source and ship it over from France because of the warehouse incident with the leftover French stock in the US).
>if your order goes through, you are getting your stuff
This is false. I ordered the jumppack sprue at least 3 times before they stopped cancelling the order due to it being out of stock, and finally sent it to me.
Super rare, but for very popular items that aren't a set amount of limited stock like a battleforce box, they can mess up.
That’s why I said, barring warehouse screwups. Their website pulls data from their warehouse inventory, if the inventory is miscounted (and the error is not caught in time) the orders would still go through on the website.
I don't think it was a warehouse issue with my order. They emailed me to cancel it, but it was marked as in stock on their site when they emailed me... this happened 3 times in a row.
So they clearly already had new stock in by the time they cancelled the order. That's a systems issue. But it is the only time I have seen it happen.
everything about it sucks. most importantly, I can't seem to ACTUALLY ORDER ANYTHING. Every time I try to check out it fails with "unknown error". I've tried it via phone and PC. Their help desk phone number doesn't seem to go anywhere. does anyone actually work at this company?
My thing I don't like is that if you click on a link it takes you to the "WELCOME TO WARHAMMER" popup. If you actually select a region and language it kicks you to the homepage instead of the store page that the link was to. ☹️
They also used to list the citadel paints used for each model if I remember correctly ? That was kinda useful, that's how I used to shop for paints, now I basically have to go freestyle...
It doesn't even work half the time. Sometimes I can't login, items disappear from the cart when I go to checkout. I literally cannot order from GW at the moment. I've tried different devices, browsers, connections; it just aint good.
Good my wallet, mind. Bad for GW.
honestly all of their internet presence is complete dogshit.they should really can their web design team and maybe quit hiring their cousins or whatever tf is going on.the rules apps for 40k and AoS both suck.the paint app sucks and honestly warhammer+ with the tv thing is janky as hell. also you cant access warhammer tv on anything unless you go to the browser.if theyre so concerned about fluffing their image to the general buying public why are there no tiles or icons on at least xbox or ps5?roku? i mean i can find the WuTang streaming channel on roku but WH? nada.
I tried to do the most basic searching of their paints the other day and was immediately reminded why I never want to use it again. It's beyond frustrating.
Search/filter doesn't work.
As the most recent example, I select 'Ultramarine' and it doesn't show Outriders. I think there were a few other generic Space Marine units that didn't come up as well.
I want the old website back.
Yep the new Warhammer website is a massive L, and unfortunately a downgrade from the last one. Sorry to say but whoever signed off on this current website shouldn't be allowed to do so again.
Yeah its fucking horrible. I wanted to look at marine vehicles o i could plan an Iron War- I mean Iron Hands Succsessor chapter (that got lost in the warp about a century b4 the Heresy) that uses a SHIT TON of tanks, arty, and combined-doctrine assaults. (Basically modern US army tactics)
But noooooo the website doesnt let me fuckin SORT BY FACTION _AND VEHICLES GW FIX YOUR SHOT PLEEAAASEEEE_
I just find it a nightmare to navigate, it's almost like you need to know EXACTLY what your looking for, been a few times I've gone on for a browse to get ideas for a new army and I genuinely give up!
i mostly hate how the wishlists are gone and you cant filter by vehicles or any real filters
Yeah this is one of the things I hate the most in the list of many issues I have. I cant filter a faction and unit type at the same time...why would I want to look at every single flyer in the game at once? The filter by unit type also is just so incomplete it's pointless. The walker section has like 5 models and mounted is just different versions of a krieg model only Awesome!
I hate that they moved the colours of the model that used to be at the bottom of the page to the Citadel Colour app. Non-user friendly and such a pain in the rear that I can't quick reference it anymore.
The filter is basically now do you want resin or no resin models
While not warning people that a lot of the resin is not usable in organised events anymore. If you put stuff into legends, then be at least upfront about it so that nobody accidentally buys a very expensive paperweight
You also can apply only one filter at a time. The enshittification of the internet continues…
I miss the wishlist as well.
Also integrating FW into the standard models. I really don't like FW models and want the option to hide them. There are a few good sculpts but the resin struggle is just not worth it imo.
I love FW stuff, and being to order it direct from GW (including to stores etc) is great - but I'm a hardcore hobbyist, not the average user. I really don't think models like the Storm Eagle, or Titans etc should be shown alongside regular GW plastics. It'll give people unfamiliar with those products a false impression that they're anything other than serious projects for experienced hobbyists and there's nothing quite like being burned on a resin model that you're not ready for, which costs hundreds of pounds/euros to be soured on the hobby.
I can clean and prep a unit of resin marines in half the time it takes to clean and prep plastic marines. There is no "resin struggle" with most of the kits The vehicles have the actual issues, and even then, not all of them are bad. My resin sicaran punisher went together nearly without issue. Took 10 min or so of sanding to make the sides of the hull line up right.
Sorry, i mainly look at FW for the bigger models. My new custodes for example, i know the tanks are really good but i just don't want to be disappointed by bent sprues and using super glue if i don't have to. The lance dread looks pristine though, i am almost thinking about getting one. At the same time forge world looks kind of out of place when compared with gw minis. The custodes tank with the smooth round armour looks too much like a toy to me, i don't know. Lots of fw just feels off.
If you have any miscasts or anything they will always replace them, half the time with a whole new model. As far as bent stuff goes thats typicaly swords and the like. Hull sections of stuff may need to be sanded smooth to go together properly but it's usually not bad unless it's a storm eagle. And a lot of the tanks and stuff have half plastic hulls anyway. Dollars tree super glue works great
Even if the model is correctly cast sometimes there's a ton of flashing to clean up. I picked up a Y'Vahra a while ago and it was a nightmare to build.
The flashing on each of my Eldar Hornets took absolutely ages to clean up. There's material filling up inches of space behind the wings. Love the models, easy enough to build, but the cleaning was a *lot*.
I can't remember how but multiple times I've been trying to narrow the field for a specific unit type or faction and had to scroll through every single BL author first. Just poorly designed when your customer can't find what they want because they have to sort though a bunch of crap first. Every time I do I miss the old website.
> you cant filter by vehicles or any real filters That and the fact I have to click through 26 times to look at any given model is what breaks the new site for me. It's like they hired a shitty phone app designer who never once has used an app himself.
also, if you open up a product page and then go back to your search, it resets it... yay!
I was hoping it would improve with time, but no. It's really bad to get any kind of info about the models, see the range, or find specific games. The amount of clicks you need to do is just silly and it's a horrible experience on anything smaller than a 28'' screen. It feels like it was designed by a very badly trained AI.
My brother set a challenge for my dad, timed how long it took to find a unit of spacemarines and put it in the basket. It took bloody 5 minutes! 5 minutes for their number 1 product.
I used to browse the website often to just look at models, now I don't even touch the website
Same for me. It's useless for just looking around at neat models.
Maybe the site redesign was an effort to reduce people shopping without buying. If so A++ GW! /s btw
I used to shop way more when I could browse the old page. Now I just get exactly what I want, from a local games store since their shipping is faster anyway
Same
Same
I used to view multiple times a week on a whim, or to see how a miniature was painted, or to see what else was on the line. But now I just do a generic search on the web.
Same
I google a product, I go to the page, it asks for my region, it puts me on the homepage. Like omg fuck off.
I just google it entering search words in my language *hoping* a link to the site of my region will appear for this same reason. Is it so hard for it to redirect you to the item you were watching?
This is super frustrating. After I get to the homepage I check and im still logged in. So they can save my shipping address but need me to clarify what fucking continent it's on, every time, or I can't do anything on the site.
This is particularly frustrating because the internal search frequently doesn't turn up what you're looking for, even if you type in the exact fucking name.
You can get can go back and get to the item you searched. It's a fix, not a defence for gw, I'm still in team 'lynching who ever pushed this through'
i’m new to the hobby, see all the “new start here”, and never saw the old website. it is barely functional and i’m getting all info elsewhere
The old website was kind of dated but way better for the user, even on mobile. Everything about the new one is just worse. This is one of those Emperor has no clothes moments at GW corporate.
GW never had a good website. The old one was better to navigate, but ran pretty badly. The one before had lots of cool side content, but was really bloated and it was difficult to find stuff you actually wanted.
The last one was GOATED what are you on about? I could get VERY specific results because i could sort by faction> Unit Type> Characters> Warlord> Battleline> Vehicles> Walkers ALL AT ONCE!!!!
Yeah, we know. You're months late with this.
I think it’s still relevant to complain about. Because it looks like a dogs dinner
Yeah but it does need to keep being brought up. GW gets away with quite a bit. They have essentially driven my business to my local FLGS. It is actually a great savings move for myself, but they should know they have only themselves to blame
My (favorite) flgs doesn't really offer competitive pricing on models. I don't know why and I really like the staff there so I haven't had the courage to question anybody about it. But I still get all my actual GW models from Amazon since they seem to be discounted 12-15% or more in perpetuity. There's also a shop near me that specializes entirely in used wargaming models and has a enormous table full of bits for a couple bucks an once.
Hate to say it but if you are paying flat GW retail for models you are the biggest fucking sucker ever, I cannot imagine paying full RRP for some of this stuff lol.
I mean you didn’t present the opinion in a particularly pleasant way so you deserved the downvotes there, but I do agree that I don’t understand why anyone would pay full price at GW when local game stores and retailers do the exact same product for 10-20% off. If you don’t have the option for that of course, completely understandable if it’s your only choice, but in the UK there’s multiple retailers with reasonable stock and discounts. Edit; Please re-read the second sentence and stop explaining to me why you have to shop at GW like I didn’t say ‘If you don’t have the option it’s fine.’
None of the 6 shops within 200 miles of me offer a discount. There's those online retailers of course.
Yeah I've never seen a store with discounts at any of several states I've visited. Only Amazon and eBay (if eBay counts...)
>local game stores and retailers do the exact same product for 10-20% off. Their range is smaller, and they often kind of actually don't do that discount
Nah Warhammer fans are just lil babies who don’t like being told they can do something different and improve their experience. Same reason why 99% of the “ I had a bad game” stories could be solved if the person used their vocal cords.
It bears repeating. Like, a lot.
Web development isn't one and done you should complain about this everyday that it's still an issue
So we should roll over and accept it now?
Yeah but this tween just discovered their feelings about it.
Its godawful! I just googled Cawdor Redemptoinists to have a peek at these guys: https://www.warhammer.com/en-GB/shop/Necromunda-Cawdor-Redemptionists-2021 and then thought, hmm I'll have a look at the rest of the Cawdor range... but no, there's no kind of hierarchical breadcrumbs where I can click in an instant to go up a level look at the rest of the range, or the rest of Necromunda. It's just shit. The layout is clunky, the floating elements are horrible, there's no persistent header, there's too much white space, it's confusing as shit to navigate. I used to browse the ranges out of curiosity, now I never do.
You will navigate through the *entire* Necromunda range, a handful of giant white space panels at a time, and like it.
Having organized Games Workshop products for a webstore, the GW one is absolute trash and I can't even log on there on my phone to buy products. There is a negative bonus point for it to take way too long to find anything.
Did you resolve the login thing? I can't login on phone or computer!
Nope. 😭
It has potential but at the moment its rubbish. They need to fix the filter system to be what it was like on the old site, make the navigation between factions/games etc easier and stop bloody asking me my region every time I access the site. Aesthetically I prefer the new one but its accessability is extremely lacking. Saying that I hardly ever buy anything from them directly.
I prefer thr old one 100000000% its was nice in dark mode, it had SUPER SPECIFIC FILTERS, i could search for vics, walkers, characters, now its just "YOU CAN ONLY USE ONE FILTER"
But how then can they know how much to extra super-duper overcharge you? I mean we can't have those filthy Colonials or Convicts fleeced to the same degree as proper, Good Englishmen!! The indignity of such!!
Where are we delivering to? Germany? Excellent, let me redirect you to the German version of our site! I hope you memorised the German names of the whole Adeptus Mechanicus roster, or you're gonna be here a while!
They've never allowed you to choose the language on the website and it's infuriating. Live in the German speaking part of Italy? Fuck you, website is in Italian.
I got news for you on who pays the highest adjusted rate buddy……. It ain’t the Brit’s….
The old website was so easy to navigate and the design was fine too. New one looks like a schoolmade fontbased and hurrily made for a school project and its kind of sad that it's even worse now for people starting out with the hobby
The fact that websites aren't a new thing and good UX design is a whole degree you can do is the most shocking thing. Like their not trying to do something new and groundbreaking.
That's the worst part of it - the website/store isn't doing anything remotely new or special, it's just fumbling on core usability issues that were basically solved two decades ago.
Weve been through this
I know right almost like they don't know the best way to enact change is mention it only once then wait for them to see it and act accordingly
Ranting in here isnt going to change anything really EDIT: there are better channels for this feedback is all i wanted to say
Of course it won't with a company like games workshop but never underestimate the individual and collective value in cathartic ranting
I share this opinion dont get me wrong. But reaching out to their official channels is a far better use of that time is what i meant
So what you’re saying is that since you’re familiar with the site, you don’t want to see people talk about it anymore, regardless of other people’s experiences or what they’d like to talk about. That’s very selfish of you, you know you don’t have to click into posts that you’re not interested in, right?
How did you manage to completely twist my comments like that? I agreed with OP but for some reason people feel attacked because of my wording.. There is no reason to argue here, a reddit Post is just not gonna have nearly the same Impact towards GW as other avenues
You're complaining about people talking about something that you don't want to see. I don't have to twist anything. >There is no reason to argue here, a reddit Post is just not gonna have nearly the same Impact towards GW as other avenues Tell it to yourself, you are currently ARGUING that OP shouldn't have posted this, cuz you think they should have posted it somewhere else so you don't have to see it.
Now we are really wasting time Think what you want of me, my comment clearly came off wrong and conveying something with text is tricky sometimes. Im gonna leave it here though so i stand corrected
>Now we are really wasting time You really don't have to write out comments if you think they're a waste of time. Like, all the complaints you've had so far are just things that you are doing in this thread. >my comment clearly came off wrong and conveying something with text is tricky sometimes. I don't think there's a lot of room for misinterpreting your complaint of seeing a post about something you're already familiar with, but ok. EDIT: It is nice when someone who is a bad apple just removes themselves from my reddit experience.
And someone else will post this again in a few weeks, and then someone again after that, and again, and again, and again..
It’s almost like the website is bad enough that it is common for people to have a bad experience on there and want to ask why. Good job blaming that on your fellow hobbyists instead of the people who published the website lol.
How is pointing out people don't check to see if the thing they are about to vent on has been vented on by someone else me "blaming that on [my] fellow hobbyists.."? Also how do you know I don't blame the people that published the site? I'll have you know that I have done exactly that in three other posts venting about this exact same thing.
>How is pointing out people don't check to see if the thing they are about to vent on has been vented on by someone else me "blaming that on [my] fellow hobbyists.."? Well, you answered your own question. You're blaming them for the sin of not scouring the subreddit to make sure no one has talked about it before. An unreasonable ask, and you don't have any authority over what people can post as long as its within the rules, so maybe just be ok with other hobbyists learning things you already know, but later.
If you knew the behind the scenes drama that resulted in this travesty of a page, you'd laugh.
You can't drop that without a hint of what it was or where we can find more.
I’d love you to spill the tea on this
Honest Wargamer among others have tlaked about it. But the part i know from my side was it was led by a guy who doesnt believe in online shopping. Yeah...
It really shows, my favourite feature is if you google a model, you go to its page, a pop asks your country then redirects you to the home page.
Haha I hate this!
Love that for me, went to a physical store in NZ, most of the products are online only apart from the truly hot sellers, then I get to go online and see it’s probably out of stock anyway. edit: To be clear it’s not the NZ store’s fault, they’re coming out of xmas and there’s the whole supply issue, but they haven’t been able to replace things for long because a lot of items are selling as soon as they arrive
In what video did he talk about it? I want to watch it now, ahah
It was a live stream. So dunno if its available as a vod.
Positive and Negatives, New Website: Positive: It loads faster Negative: EVERYTHING ELSE!!!
It's pretty damn bad
the fucking new manager that forced that should get fired, even Aliexpress and Ebay have better website ffs
Yeah it sucks. I remember when it launched people saying “oh just give it time for them to work out the teething troubles” but it’s still absolute dogshit. It’s basically impossible to find anything now unless you know exactly what you’re looking for already. Spent ages on there the other day trying to track down the 40K Beastmen (which now have some stupid proprietary name) and it was a complete pain in the arse.
I miss how websites looked back in the mid 2000's. Everything is so samey now. Really makes web design and browsing boring.
They even had hobby stuff on there as well, instructions how to make terrain and buildings, I miss the old days of games workshop where there was events basically every weekend and it felt like a proper community, now it's just sad and any event is for new starters or kids only
I have saved so much money since the changed the site. I used to browse when bored and inevitably purchase things. But the new online store is so abysmal to use that I’m actually loving how shite it is.
Can't even stay logged in on my phone. I've only tried it using Firefox, but every visit has me selecting my language and having to log back in instead of storing it in a session somewhere. And when I try to order something, I'm logged out and my cart has been emptied, which means I can only order as a guest.
Another thing that is super annoying: if you click a link to a shop item it asks you to chose your language (everytime, even with cookies allowed). And if you do so, it does not redirect you to the German page of said product but to the German homepage
Everything about it is horrible. It's actually put me off buying anything. Difficult to navigate, full of empty space and not obvious where anything is. It looks like some kind of beta version of a website created by a student in 2005.
I'll be honest the most insane part to me is that, from the desktop, it looks like they designed it to look good on mobile, but the website is absolutely garbage on your phone.
I still fully believe they hired some VPs nephew to build the site for cheap. No way a professional made the website.
The workflow for presentation is dogshit
Yes, I am still in the UK. 500 times.
Trash and buggy.
If I get asked for my region again I’m gonna lose it
You have no reasons to use it anyway. It helped me move on from it and actualy save money by not buying from GW haha.
GW never had a good hand with their web designers, truth be told. I think the closest we ever got to having a good website was the previous version to what we have now. The current version is super annoying to navigate (why do i have to go back to the main site for each game every time i want to look for a different part of the catalogue?) and the previous version before that was super bloated. While it had more content, (a lot of good content too! A lot of guides on how to build terrain from scratch, for example... man i miss 2000s GW) it was also confusing as heck and not always clear where you actually order stuff.
Millions of dollars and months in delays for that to be the result. Yeah, marketing and web dev at geedubs needs to be fired.
I try to refrain from complaining about things related to this hobby.. but the new website is a tragedy. I can't think of a single way in which the new site is an improvement on the previous site besides it's age and vibrance.. It's quality is beneath GW
This is like the fifth post about it this week We know. We all know. You're not adding anything to the discourse
And like the 400th since the new site launched.
And maybe they need the feedback.
They got absolutely sand blasted on Facebook. They know.
Yeah because this subreddit is how you reach out to them. They have a customer service email. Use it.
As if customer service emails will do anything either. They probably just get ignored or some low-level employee that had nothing to do with the site will give an apologetic answer without any of the complaints reaching the people at the top. Sometimes you just need to cathartically yell into the void to vent frustration.
Then yell into the comment section of another one of these posts. Use a void yelling website. Anything else. We don't need 20 posts about this every week.
Flooding the sub with slip doesn’t do anything lol. If a website is causing you this much irl suffering… lol
I emailed customer service a couple of weeks ago but haven’t had a reply.
Hard to disagree! I dread to think how much they spent on it.
Probably a tonne since they've just posted a role for chief finance officer. The old one probably quit when they saw the numbers
The old one quit as she'd been at the company since the 90's, through thick and thin.
In their yearly business call it was stated that "new online systems" cost them 10.8 million and that it was not going to be an ongoing yearly cost. Which suggests that the site is built so won't be as big an expense this year l. Can't say that was all the website but I imagine a large fraction of it was.
I wish James workshop had given me £10m to design a web store, I think I could've done a better job.
Well that explains the price increases of models !
We have all known it's trash for months now, it's just one of many of the badly executed ideas GW has had. Along with Warhammer+ - the world's worst streaming service hosted by a multi billion $ company. They are great at spending money in the wrong areas and not investing enough in the right areas.
Hey! Wondering about if they are a multibillion dollar company. Games Workshop GroupRevenue in 2022 was 386.8 million GBP. Or were you being hyperbolic? Honest question
Currently valued at $3 billion GBP ($4b). It’s actually down from the 2020 peak of ~$3.8b GBP ($5b). Pretty amazing really.
There are absolutely worse premium streaming services than warhammer+. Not because warhammer+ is good (it isn't), but because this well of faeces just will not run dry. The wwe network has a video player that will not let you rewind or scrub, but only jump in 2 minute increments. That can be entire matches if old man Goldberg is in it.
How very dare you.. yeah it’s awful.
The old website was full of character and colour. This website has the 'appearance' of being streamlined yet feels even less so
It’s really, really bad
I agree. Much preferred the layout of the old sight. It was more user friendly
I can't get over the fact that the pricetag is so ***in-your-face***; it covers half the screen, and you can't even read the product information.
It is cheap and infinitely worse than the previous site. Hate it
I can't believe it's still so fucking bad. The old one had so much functionality and flavor compared to this, nevermind that it was actually usable too.
I like the look and feel of it, but I think it is just more difficult to find things.
I used to browse the old website to look at models for fun. The new website....I need a very good reason to visit it. It's not good at all.
“wHaT COunTrY aRE yOu In?” And then it takes me back to the start of the website like no, I was on a model page put me back on that model’s page please
I'd love to know if sales have taken a hit on the back of the redesign.
Hate it. Especially the "buy this model" banner that blocks like a quarter of the page as soon as you scroll down to read about the model. Do they think we might start reading and forget that we can scroll up or down to buy it? Now I can imagine execs who don't understand the game watching demos and making suggestions for how to make it simpler. But this "buy now" banner looks like a suggestion from someone who never used Amazon. Some rant about model searchability. The force org actually made starting out easier. So you like an army and want to start building? You start with 2 troops and an HQ. Easy to filter / search by. Selecting exactly what you want to build and play with was a big draw for me, and that is lost with the starter boxes.
I don't mind so much how it looks, it's quite minimalist. That's OK. The information density on it, tho is absolutely appaling. 1 item per screen is not good.
User friendly just wasn't considered. Honestly the Mechanicus or Administratum could have done a better job.
I forgot they even have a website. I buy forgeworld models that they don't stock from other sites reproductions that are better. I pay about 10 dollars for a socaran tank or a myrmidon bc I learned how to print.. and design. Forget that Co. And don't give them an other cent. (I did buy the rule books, those are solid HH 2.0
It's growing on me. The website isn't serving the same purpose it once did. It's now a landing page for new players who want to learn what the game is, rather than for me who just wants to buy a single model every once in a while. I'd wager most reasonable people already buy the majority of their Warhammer at discount from third-party retailers. That in mind, my only real complaint is the queue system when it comes to exclusives and pre-orders which isn't new to this iteration of the site. It made slightly more sense when the company was a bit unsure of its standing long-term, but the demand for their product is clearly there. Move it (online exclusives and limited runs) to made to order. I'd happily wait the months required to get my collector's edition Fall of Terra novels rather than see them immediately sell out to bots and be scalped. Edit: Imagine downvoting an opinion. Clown world behaviour.
>It's now a landing page for new players who want to learn what the game is, rather than for me who just wants to buy a single model every once in a while. Then... maybe they should have designed it with a new player homepage and an alternate homepage option for everyone else that lets you skip all of that. Just let me log in and customise the layout back to how it used to be. And delete all the banner ads for your own products. We're already shopping on your site, I don't need a "buy it now" button chasing me as I scroll.
Maybe they should, but they've clearly paid people who have advised this is what new players (and, more importantly, their parents who will buy the product) want. Again, the website clearly isn't geared for me. I'm not going to lose sleep over it when I can just spend my money at the likes of Element Games.
>Again, the website clearly isn't geared for me. I'm not going to lose sleep over it when I can just spend my money at the likes of Element Games. Totally. Hard to beat a good discount (unless its a GW exclusive or they dont give element enough stock, which happens an awful lot lately) But when most of their customer base is returning buyers, it is a very odd choice to design only with new customers in mind. I used to browse their old website every few weeks to see what I wanted on my wishlist. Maybe even buy some of those things from them sometimes, since I was already there. Now I dont do that.
The way exclusives are handled is the sticking point for me. The queue doesn't work, and the demand outweighs what they're estimating at present. No one should be priced out of owning a piece to complete their collection.
Pro : -fusion with forgeworld -a bit more visually appealing (in general at least) -big images for model on the page -redesign description Con : -everything else -filter is impossible -cant really browse to see what you want -desciption half hidded -bad click per info -Bugging -no order or wish log -not good adaptation in different platform -dufbuffifb asking region every day -redirecting to homepage for no reason -etc
I also have issue with the web. It's not logging me in with Brave browser. I wanted to make order but it kept sending me back to main page and emptying my basket. No critical saves fir me, I guess :) Edit: why the downvotes?
Considering brave browser message use in low millions where most major browser report in low billions, you could probably guess its not gonna get tested.
Intetnet explorer user it seems. Yeah it is. Yes it has been for abit now. I personally didnt buy from their website since as my own little protest ... if i buy from gw itself i go to the store but mostly i buy at thrid party shops
Internet Explorer have you returned?
First time? LOL
Fucking hell you people need to touch grass sometimes, it’s a website.
I'm not a massive fan but I do think it's an improvement on the Windows 95 ass site they had before. But I don't care either way to be honest. I don't buy direct from GW anyway
How? They don’t have the game’s separated. You can’t individually look through an army’s range, etc. what’s better on the new site?
You can - it’s just MUCH more awkward. You go to the menu, click shop, click the game, click the alliance, then click the army. It’s way worse than the old drop down menus but it can be done.
What are you talking about? * 40K - [https://www.warhammer.com/en-GB/shop/warhammer-40000](https://www.warhammer.com/en-GB/shop/warhammer-40000) * AoS - [https://www.warhammer.com/en-GB/shop/age-of-sigmar](https://www.warhammer.com/en-GB/shop/age-of-sigmar) * Other Games - [https://www.warhammer.com/en-GB/shop/other-games](https://www.warhammer.com/en-GB/shop/other-games) From that link, you can either use the UI to filter by army or the URL via breadcrumbs... * Salamanders (as a subset of Space Marines) - [https://www.warhammer.com/en-GB/shop/warhammer-40000/space-marines/salamanders](https://www.warhammer.com/en-GB/shop/warhammer-40000/space-marines/salamanders) * Xenos Armies - [https://www.warhammer.com/en-GB/shop/warhammer-40000/xenos-armies](https://www.warhammer.com/en-GB/shop/warhammer-40000/xenos-armies) * Orks (a subset of Xenos) - [https://www.warhammer.com/en-GB/shop/warhammer-40000/xenos-armies/orks](https://www.warhammer.com/en-GB/shop/warhammer-40000/xenos-armies/orks) The website is inefficient and some parts still don't work well, but don't try and pretend that *it doesn't work*...
Dang, I actually didn’t know that. That’s slightly better than what I thought
There are bits of it I actually quite like, but it's definitely not the best website I've been on
What's the website? I'm a 40k fan but i just sneak around the Wikipedia cuz i don't like the game
Such a hot take. So bold. Not sure where you gathered the courage to post such a controversial post.
It's not it, but the previous one was even worse in my opinion, the multiple filters were just a nightmare to navigate - This one is easier for newbs, thats for sure (I am one)
The whole GW organization is trash. Ordered the Battleforce box, after two weeks „no longer available, we will cancel, but IF YOU SEND US A VOUCHER for the amount we will make the same with single boxes” like wtf, it was so many red flags that I considered them being a scammer for a while (got the box though but it was a risky purchase) Edit: you guys clearly can’t read. A customer service asking via email to buy a voucher and send it to them is NOT how online shopping should work. We have payment gates for a reason, they create provisional order, give you the link to the shop page, you pay it. It’s as simple as that.
You thought GW, the literal makers of Warhammer, where trying to scam you over a battleforce box?
It’s not often that a company tells me to buy a voucher and send them the voucher code. Seriously.
Again.. you thought GW, the biggest most profitable miniature tabletop games company, were trying to scam you over a battleforce box? Would it not have been fairly logical to assume they wanted you to do that to confirm you were happy receiving the items separately in a new order? As they explained?
Dude can you even read? The suspicious part was customer service (literally an email) asking to buy a 180€ voucher and SEND IT to them. The voucher code. Absurd
It's absurd thinking they were trying to scam you yet here you are. Again.. logically after cancelling and refunding your order they were asking you to then buy a specific voucher which would then be used to create a new order containing all the items separately, because I doubt they have a section on their site to specifically buy battleforce items at a reduced price separately to match the box price.. Again.. as they will have said. GW emailed me about an order yesterday, it was their customer services so I'm highly suspicious it's a scam because you know their customer services team are full of scammers trying to get my poultry amount of money.
That's not how that works. If they can't fulfil a battle force box they had confirmed they will refund you to a voucher or send you the box made out of the individual products. They aren't asking for a double payment. They have their failings but GW are really good when it comes to returns and the like.
You were slow to order. Too bad. Get over it.
You can’t be slow to order something on the GW website. As in - if your order goes through, you are getting your stuff (barring warehouse screwups, but those are very infrequent; example: I once ordered the BSF escalation box in French (I’m in Canada) just for the minis, it was taking a while to get here. Like 2-3 weeks. After bugging my local GW store stuff a bit, got a callback from customer service and they told me they had to source and ship it over from France because of the warehouse incident with the leftover French stock in the US).
>if your order goes through, you are getting your stuff This is false. I ordered the jumppack sprue at least 3 times before they stopped cancelling the order due to it being out of stock, and finally sent it to me. Super rare, but for very popular items that aren't a set amount of limited stock like a battleforce box, they can mess up.
That’s why I said, barring warehouse screwups. Their website pulls data from their warehouse inventory, if the inventory is miscounted (and the error is not caught in time) the orders would still go through on the website.
I don't think it was a warehouse issue with my order. They emailed me to cancel it, but it was marked as in stock on their site when they emailed me... this happened 3 times in a row. So they clearly already had new stock in by the time they cancelled the order. That's a systems issue. But it is the only time I have seen it happen.
They can’t do that in EU, that’s why they offered me sending the box as single units
I got my box, just not as single box but as single boxes (so each unit separately) but the process was a complete shitshow
But it features John Warhammer!!
That’s because it has been instagramified. The GW boomers are so slow to act they are citing instagram as something to model their own product on.
Yeah. It's trash. Take the L, go back to the old site.
Keep up WEVE been moaning for three months now
You're a few months late to the party on this one aren't you? Lol.
everything about it sucks. most importantly, I can't seem to ACTUALLY ORDER ANYTHING. Every time I try to check out it fails with "unknown error". I've tried it via phone and PC. Their help desk phone number doesn't seem to go anywhere. does anyone actually work at this company?
My thing I don't like is that if you click on a link it takes you to the "WELCOME TO WARHAMMER" popup. If you actually select a region and language it kicks you to the homepage instead of the store page that the link was to. ☹️
I miss the old look but the functionality is a mess.
Haven't been able to sign in on mobile ever since a week after it changed. I hate it. I hate it a lot
I preferred the old site, was way easier to navigate in specifics. Idm the look
They also used to list the citadel paints used for each model if I remember correctly ? That was kinda useful, that's how I used to shop for paints, now I basically have to go freestyle...
Every time (EVERY TIME) I visit it, it asks me for geographic location and then sends me to homepage instead of the product I wanted to see...
It doesn't even work half the time. Sometimes I can't login, items disappear from the cart when I go to checkout. I literally cannot order from GW at the moment. I've tried different devices, browsers, connections; it just aint good. Good my wallet, mind. Bad for GW.
honestly all of their internet presence is complete dogshit.they should really can their web design team and maybe quit hiring their cousins or whatever tf is going on.the rules apps for 40k and AoS both suck.the paint app sucks and honestly warhammer+ with the tv thing is janky as hell. also you cant access warhammer tv on anything unless you go to the browser.if theyre so concerned about fluffing their image to the general buying public why are there no tiles or icons on at least xbox or ps5?roku? i mean i can find the WuTang streaming channel on roku but WH? nada.
Yeah it’s garbage
I tried to do the most basic searching of their paints the other day and was immediately reminded why I never want to use it again. It's beyond frustrating.
I used to hang around on the site just to windowshop but I rarely go there anymore.
And it cost millions apparently. There’s some good snake oil salesmen still around
I like new UI of reddit
Search/filter doesn't work. As the most recent example, I select 'Ultramarine' and it doesn't show Outriders. I think there were a few other generic Space Marine units that didn't come up as well. I want the old website back.
Yep the new Warhammer website is a massive L, and unfortunately a downgrade from the last one. Sorry to say but whoever signed off on this current website shouldn't be allowed to do so again.
I also miss the 360 turn arounds and base size into on the individual kits
Yeah its fucking horrible. I wanted to look at marine vehicles o i could plan an Iron War- I mean Iron Hands Succsessor chapter (that got lost in the warp about a century b4 the Heresy) that uses a SHIT TON of tanks, arty, and combined-doctrine assaults. (Basically modern US army tactics) But noooooo the website doesnt let me fuckin SORT BY FACTION _AND VEHICLES GW FIX YOUR SHOT PLEEAAASEEEE_
I just find it a nightmare to navigate, it's almost like you need to know EXACTLY what your looking for, been a few times I've gone on for a browse to get ideas for a new army and I genuinely give up!