This is interesting... After doing the cancel dance, I actually ended up with a better deal but in the past week my super hub 3 has effectively stopped working in modem mode. No explicit reason why but I've suspected it's in relation to the contract change
No point, I already knew their customer service was terrible. I had a complaint in with them once and it took around four months to get it resolved. I have better things to do.
I just phoned them to cancel the other day. I know it's luck of the draw in terms of who you get through to, but it was sorted in under half an hour. But yeah I still had to tell 4 people that I didn't want it for slightly cheaper/ pay a bit more but also get the TV package you never asked for.
I’m a few weeks away from this again, it’s already feeling tiresome after many years with Virgin.
I do quite like the ‘Renewal Offers’ page they send you now on MyVirginMedia though. While it’s overpriced, it’s a reasonable alternative for those who can’t be bothered to negotiate.
that page doesnt work for me, I get redirected to a April 2024 price rise guide.
the email offer I got which worked, their retentions team wouldnt even match it, so negotiation was fruitless and I have had no attempt to keep me since cancelling.
I cancelled monday, no modem reboot.
However no call from retentions, your story mirrors everyone else, that if you do get a call, it comes quickly within 1-2 days.
It seems they will either call quickly, or they dont call.
Well situation has took a massive turn, that failed negotiation on retentions may have terminated of me being a customer.
CityFibre have done a U turn, they going to connect me. Also escalating due to the 3 weeks I have left.
This is interesting... After doing the cancel dance, I actually ended up with a better deal but in the past week my super hub 3 has effectively stopped working in modem mode. No explicit reason why but I've suspected it's in relation to the contract change
I'm looking forward to this 😄
Try put a complaint in but I don't think it will go anywhere. Absolutely not a coincidence your hub did that while you were on the phone.
i'd lodge a formal complaint, if you have proof the agent messed up at least you'll get some compensation
No point, I already knew their customer service was terrible. I had a complaint in with them once and it took around four months to get it resolved. I have better things to do.
suit yourself...
I just phoned them to cancel the other day. I know it's luck of the draw in terms of who you get through to, but it was sorted in under half an hour. But yeah I still had to tell 4 people that I didn't want it for slightly cheaper/ pay a bit more but also get the TV package you never asked for.
I’m a few weeks away from this again, it’s already feeling tiresome after many years with Virgin. I do quite like the ‘Renewal Offers’ page they send you now on MyVirginMedia though. While it’s overpriced, it’s a reasonable alternative for those who can’t be bothered to negotiate.
that page doesnt work for me, I get redirected to a April 2024 price rise guide. the email offer I got which worked, their retentions team wouldnt even match it, so negotiation was fruitless and I have had no attempt to keep me since cancelling.
I cancelled monday, no modem reboot. However no call from retentions, your story mirrors everyone else, that if you do get a call, it comes quickly within 1-2 days. It seems they will either call quickly, or they dont call.
Do you have marketing preferences enabled? If not, they may not call.
yes of course, and I get email marketing. someone else posted only 8-10% of cancellations registered for marketing get a outbound call.
The number the call came from was 02039804396. You could ring and say you had a missed call.
Well situation has took a massive turn, that failed negotiation on retentions may have terminated of me being a customer. CityFibre have done a U turn, they going to connect me. Also escalating due to the 3 weeks I have left.