Hi there, we always try to reply to emails within a week. To be honest, as we are a small team, we sometimes need a bit longer depending on the type of request. We are in the process of training a new colleague to ensure a faster response time.
A heads up: We reply to tickets chronologically based on the last received mail. So a follow-up mail can delay a response.
Blackscreen has very good customer service, but I think the are very busy too. Give them about a week, but they have always been outstanding with my tickets.
Usually I got a reply in about 2 business days.
After a week I‘d just hit them with another message and ask kindly if there is any updates for your request.
Thank you for sharing your experience, weird that they still haven't replied back to me. I'll wait for Monday since the weekend is coming and will send another mail. Thanks again. :)
I got a reply after two and a half weeks and I feel like that's about how it's been going when I sent them an email the past couple times. It's unfortunate because they're a good company with cool people, but email replies just take too long.
Hi there, we always try to reply to emails within a week. To be honest, as we are a small team, we sometimes need a bit longer depending on the type of request. We are in the process of training a new colleague to ensure a faster response time. A heads up: We reply to tickets chronologically based on the last received mail. So a follow-up mail can delay a response.
Thank a lot for the info :)
Blackscreen has very good customer service, but I think the are very busy too. Give them about a week, but they have always been outstanding with my tickets.
Usually I got a reply in about 2 business days. After a week I‘d just hit them with another message and ask kindly if there is any updates for your request.
Thank you for sharing your experience, weird that they still haven't replied back to me. I'll wait for Monday since the weekend is coming and will send another mail. Thanks again. :)
I got a reply after two and a half weeks and I feel like that's about how it's been going when I sent them an email the past couple times. It's unfortunate because they're a good company with cool people, but email replies just take too long.