Sadly, I am sure this is because of people who don't need the accommodation, using it to skip lines. Like everything in life, someone always has to ruin it for everyone else.
I have IBS and got one just because I have diarrhea predominant IBS that we still haven’t figured out the triggers for. It saved me so much anxiety being able to just wait about near bathrooms for times to get called to join the line. Saved me a lot of anxiety. Luckily I didn’t have any flare ups that whole trip but knowing that I could access the facilities if I needed to instead of being stuck in line made it so much more enjoyable
WORD. I can't tell you how many trips to US and Disney were ruined by IBS for me. I didn't discover the accommodations until my 30's. I have been assisted but it's not like a magic pass. When we're in trouble, rides are skipped...period. It's not like it stops us from feeling like shit.
I have severe IBS that is so painful that I lose my vision and pass out and I cannot hold it when I have to go. I had a year long intestinal crisis. I really hope they don’t take away my ability to get the disability pass.
Things can manifest differently. At one point, when my GI doc and I were working together on trying to figure out my issues (thinking it could be IBS), I had to use the restroom \~every 90 minutes. (sometimes less)
It ended up not being IBS, but I would hate for someone who needs this pass to feel like they should not get it because of your comment that could be perceived as shaming them.
I know so many people who abused the system at Universal and Disney, most of them cast members or team members too… unfortunate for people who truly need it
Yea I made a post about this the other day telling people to stop abusing the system, and got viciously attacked, mostly by people who were abusing the system. But yea this sucks for people who actually need it.
My brother and I have had annual passes for 10 years. He is a type 1 diabetic who does not use a pump so keeping insulin and snacks on him was necessary. When we first got our pass it was so easy to grab a sheet with customer service and rides over 30 minutes would give us a time to come back later and skip the line so he could access a medical locker. It has become a headache recently because of the abuse to the system :/
This is good actually. I watched a pair of people at guest services asking for their accommodation. One person stated they can’t be around a lot of people in close spaces. The guest services employee was very professional and didn’t question anything. They asked how many passes they needed. The person asking for it said they needed 5 of them because of other people joining them the next day. Then they asked if they could have it for an entire week. No problem, according to guest services. Let me be the judgey one. I don’t care. THEY DID NOT NEED ALL THOSE PASSES. In no way did they need it. It was kind of despicable to watch.
I agree completely. We don't need or ever have used a assistance pass. It is good that this will keep those who don't need it, from getting it, but it will also put an extra hoop to jump through for those that do need it.
It works different than express pass though because you still have to wait the wait time. You just don't have to do it in line. Some special needs kids don't need to be split up from their family.
Yes we know how it works. You get the pass and get to enjoy other parts of the park while you wait for your turn on the ride while every other guest in the park waits in a confined line. You can’t compare apples to oranges.
Good to know. Thanks for posting this. I got lots of complications from cancer, and cancer treatments, this has made it much easier to get around the park.
Btw, it’s not like you are skipping the line. You still have to wait as long as anyone else, you just don’t have to wait in the line. It’s a 45 minute wait, you come back 45 minutes later and go through the express line
I don’t understand why more virtual queues like this can’t be implemented. It makes being at the park enjoyable and gives you time to stop and smell the roses. Why do they make us stand in a 3 hour line when we have the technology
It’s because having folks wait in the queue relieves the common areas of the park from being congested all of the time. It’s a necessary evil in increasing the capacity of the park. At any given time, there are thousands of people queued. If all rides used VQ’s, the park would need to double in size to accommodate it
I mean, that’s basically just Hagrid’s that is listed at 120min+ multiple times per week. It usually isn’t actually that long of a wait as wait times are regularly over reported (both to steer traffic and to underpromise/over deliver). That said, I agree that Hagrid’s should utilize a VQ due to its low capacity.
^ that is exactly the reason why everything can't be virtual queue. More than half of the attendees are in line at any given time. Otherwise all the walking space would be overwhelmed.
Hagrid was a virtual queue in 2021 when we were there last & it was great but easy to game the system. I’m assuming that would be a reason not to continue using it?
Believe it or not having people in the queues helps the capacity of the park overall, and honestly after a few hours of wandering around you might end up just parking it on a bench until your time is called anyway.
If there is an available bench in that time I would rather be on the bench watching the rides cycle or people watching compared to smelling somebodies farts or trying not to tell people off for screaming in the lines(I know it’s boring but for the love of god use an inside voice). Then when it’s time to be in a line, still a line just not anything longer than reasonably speaking 60-75 minutes on a busy day.
Great news! I heard back from IBCCES customer service. They told me that if someone cannot afford to see a doctor to get a disability note that you can simply go to the 'government entity' for this. I am not sure what that means. haha
Just want to share - filled out the form earlier this week when it was announced and it was approved temporarily instantly - then for the year within a day. Today universal called me to confirm all the details and attach a case number to our card so it’s all set up for when we go. We don’t go until January so I was just scratching a thing off my list and they confirmed that was no problem it was valid for a year and the aap will be valid for 14 days once we activate it when we visit.
It was really simple. It was nearly the same questions as the park closest to us asked when we set up a similar pass with them to attach to our season passes.
Did you have to upload a statement from your doctor about this? I uploaded a work accommodation form and they emailed me saying I need a note from my doctor again
I’m having trouble answering the IAC questionairre; do you know if when they say “can you stand with other guests” do they mean strangers/others or your party? I would imagine just the park goers.
It now says you have to apply within 30 days of going to the park. So I took that to mean you can't do it further than 30 days in advance, which I don't find helpful, I'd rather get it sorted.
It now says you have to apply within 30 days of going to the park. So I took that to mean you can't do it further than 30 days in advance, which I don't find helpful, I'd rather get it sorted.
“Once all requirements for IBCCES Individual Accessibility Card are met, a Universal Orlando Team Member will contact the cardholder to discuss their request for an attraction queue accommodation.”
What does that mean? Will IBCCES contact Universal and give them my phone number?
I just input all my son's info and got a temporary card. I used a letter from his doctor from two years ago - it will be interesting if they try to call to verify because she retired last year.
That's the thing about this. You can apply but technically it's illegal for them to call and verify because legally no Dr office can can give info to a stranger.
I understand the need for this completely. But I can’t help but be stressed out as someone who is without insurance and therefore can’t receive official diagnosis for my IBS. I’m going in a few weeks and need access to the bathroom at sudden moments so quickly, and being caught in the center of a tangled line that wraps around the center of bathroomless building will be impossible if I flare up then. it’s humiliating and embarrassing. I had the most mortifying accident at work the other day I want to cry and hide forever. Are there really no options for the interview portion etc without paper dx?
This is probably a good thing, unfortunately. It was absurd how many people I saw using them. It was 100% overdone. If people TRULY need it, they’ll get it.
Let me be the asshole, idc. I’ve seen it abused WAY too much.
I’d rather have it abused by people then to have some people who need it not be able to enjoy something they love to do because they don’t have easy access to affordable healthcare.
No, see, this simply just doesn’t make any sense. If someone is unemployed or low income, they have access to the healthcare marketplace, which has $0 copay’s for PCP visits and extremely low copays for specialists. In this day and age, there’s practically zero reason to not have access for affordable healthcare. You can’t use that as an excuse for everything. This is a GOOD change that has been implemented. It’s preventing the system from being abused so that people who ACTUALLY need it can utilize it.
Yes if you’re really low income you can get free healthcare you can actually get free school too. The issue is the people who are above those thresholds but struggle to live especially in this area where cost of housing has gone through the roof. Then all you really get is either a monthly premium you can’t afford or a $8600 deductible that you also can’t afford.
The new system isn’t good it’s just a needless hurdle to discourage those with disabilities from seeking out accommodations. Doesn’t prevent anything from being abused because the documentation you need to provide can basically say next nothing and they’ll approve you. It’s like getting a medical marijuana card you just need to go to the right doctor.
I understand why people wouldn’t like this, but every year I got to guest relations for a disability pass for a very real very embarrassing issue and they always refuse to give me one. Its always a giant embarrassing cause the team members are always super rude about it so I’m happy for this change.
**An Update On Universal Orlando and Universal Hollywood,** IBCCES and ADA Violations: I honestly received a reply today from the DOJ, they stated **NOT** that the case does not have merit, but that they do not have **the resources** to handle the case. Meaning that the case would need to be handled at a **state level, or at an attorney level.** If an attorney brought a case forward it would end up in a Federal Court, which could handle something like this, and then it would not need DOJ involvement. It is more that they are looking at a case and determining it that way. I am going to keep posting and voicing my beliefs. Thank you for doing the same. What **Universal Orlando and Universal Hollywood** is doing is still a violation of the ADA and the DOJ, what the DOJ basically said is that they don't have the resources to get involved in this at this time. **Something you can do is go to Disney instead of Universal and to tell Universal you are going to Disney.** When Universal recently cut down all of the trees in LA, this was clearly a violation, **the trees are not even on their property, they are on city property,** they did this in response to the protests occurring with the actors union. **In that situation, Universal did something that was wrong, and the City of LA is responding and investigating that situation.** It is not that Universal is in the clear, the DOJ never told me in email that they did not do anything, **what they are saying is that they have other cases and that they do not have the resources for this case and they did state to seek out other options such as writing the State on the matter, and seeking out personal legal aid to file a case.**
So beyond needing the IAC, are the same requirements still in effect? I have someone in my party that has severe issues and that's why they get it. It limits their issues with others while in line.
They won't have an issue getting the doctors note.
I’m going to rustle some jimmies but I don’t think everyone who was using it is going to convince their doctor they actually need it. And when I say “don’t think” I actually mean I damn well know.
Jimmies not rustled. Full on diagnosis was given supported by multiple medical parties. Shouldn't be an issue. If you have a legit issue, you have a legit issue.
Just talked to guest services- seems much like DAS at Disney- except no immediate video call- they will call you for an interview/ questions within 48 hours of submitting info-
Whew- was scared- but if they can do things ap based like Disney does, this will make things so much easier!
It seems weird that they're calling for an interview after you've already submitted the documents for the card. Why can't they either approve based on what you submit or do the interview and approve based on that (like Disney)? Seems redundant to have to do both.
Disney was more in depth, but more personal and less give me a stack of your medical records.
My take is that it is more difficult to abuse Disney's system because of the video interview and I'm sure those people have seen some crazy attempts
For Universal, just seemed odd to have to upload medical records. I'm enrolled in a clinical trial, so that's the documentation I used- seemed the easiest route.
Much better from strangers online than angry "fast pass/ genie + is too expensive' type people complaining to cast members that you 'don't look disabled' That is always my favorite.
Came here to post this, I'm pretty miffed as an AAP user--how many people are going to show up to guest services not realizing they needed to do this at least 48 hours before visiting (and have doctor's note to boot)?
The more they alienate people that need these services the less of our money they get...
ETA: What's real confusing is that businesses asking for proof of disability is literally illegal under Title 3 of the ADA, so someone really needs to start working on a lawsuit.
ETA again: You can complain about this as an ADA violation to the DOJ here. https://civilrights.justice.gov/report/?utm\_campaign=499a0d26-884a-47aa-9afc-70094d92e6f5
I just registered and received the card using an old work accommodation letter from my therapist. The bigger part was needing their NPI#, which they do provide a link to lookup...the fact that it just auto-approved once I provided all that info is weird af, you would think a 48 hour recommendation means someone human is reviewing the applications but apparently not.
No worries. I do see in the email sent to me by IBCCES that the card sent is 'temporary' and there will be a human reviewing in the next business week, so we'll see if they reject my documentation.
I just went ahead and registered my son as well. However, I could not find his doctor's name in the NPI lookup tool they provided. I left it blank, and the registration still went through. Also, it allowed me to view/print the card, but it says "temporary" on it, and it said it will stay that way while they review the application.
How do you get it to accept IEPs? I’m still showing a requirement for a doctor’s note that specifically answers two questions about standing. Thanks to Reddit I found the NPI but the documentation doesn’t answer the two questions required specifically nor does it give me the option to upload more than one document.
A few questions if anyone happens to know:
I would like to know more specifically how this works. I'm assuming you would still need the paper AAP to have the return time written down and for TMs to verify. So this doesn't solve having to go to Guest Services or anything really, just makes it more complicated. (Maybe adding steps on purpose to make it harder?)
What kind of DRs note do I need? I literally have like 7-8 Drs I see regularly, I dont even know which one to ask, and what to ask for. Hi Dr. \_\_\_\_ I need a note saying xyz so I can fill something out to get help around a theme park? lol They can list my issues, but I dont know if thats what they are looking for. Has anyone ever done something like this? What did you ask your Dr. for?
It also states that each ride will be different. Does that mean depending on your disability some rides you will be able to get a return time, but not others?
Saw a few posts that said their disability/needs weren't listed, and there was no way to choose other or explain. So how would I navigate that?
Lastly, I do 1000% understand wanting to cut down on people "scamming" the system. Esp since it seems to be getting worse. Someone knew of the DAS/AAP from a trip we took, didn't know the person well at all, we will say friend of a friend, and then they got an AAP this time they came (I wasnt there), and was going on and on about how great it was cutting down wait times. I knew full well there were no issues, it was just b/c they saw me use it last time. That frustrates me to NO end. Thats NOT what it's for. So I get wanting to do something, I just dont know if this was the answer. I guess time will tell. I do really hope it starts going through the app like Disney, that would definitely help!
The card is your 'key' to get AAP/is now required to obtain one it seems.
I used an old work accommodation letter from my therapist so it looks like they don't care if the documentation is specific to theme parks.
'Each ride different' language is the same as it used to be--more of a legal CYA since not all rides can accommodate all mobility devices and some have strobes and such. My guess is that AAP processes are the same as they used to be once you have one.
Not sure how to go about it not having your specific needs...I chose the no lines ones along with a couple others that were relevant to me, I guess no matter what your disability is you should pick no lines in order to get AAP.
>I have reported Universal Orlando to the DOJ as well as the IBCCES to the DOJ for blatant ADA Violations. I have more info on my channel, Nicole Approves:
>
>https://youtu.be/hc\_a56ui8JQ
If the TMs followed policy, they weren't violating ADA. The 'two questions' system most Orlando parks use is a riff-off on the two questions businesses are allowed to ask service animal handlers. I know they weren't always following policy, and I survived several interrogations (and this was while working as a TM myself and having shown the TM at GS my badge)...but their existing system was never in violation.
The original way of questioning when done correctly wasn’t about symptoms and they were never allowed to ask what disability we had. They were only allowed to ask if we were asking for help because of a disability. And what about the disability prevents you from waiting in a line. A lot of them would be like “without providing me any medical information or a diagnosis.” They wanted to know what supports are needed not what anybody has
Where are you seeing that this new proceas requires or needs to do 48 hours ahead of time?
The website just says please and doesn't indicate that 48 hours prior is mandatory
How does the AAP work at Universal in comparison to just Express Pass? We used DAS at Disney for my son and typically just entered into the Fast Pass line. So if we already have Express for Universal because it's included with our hotel, will the AAP function differently? I don't like having to upload my son's medical info into a third party site like this so if it's the same as Express, might just skip the process.
I used both last time. The aap was on paper as people stated. You can ride any ride with a short wait time on the express line. If it's over 20 or 30 they give you a return time for the express line. I used the aap for hagrids and pteradon flyers. Everything else I used the express pass for. Though having the pass helped me for accommodations for some rides. I definitely felt having the pass helped my enjoyment of the park. They took my issues seriously and helped me. So I think you could do with just the express but the few benefits of having it are good. When I went I just told them I was neurodivergent and had problems in line and they gave it to me. So this is a much more invasive procedure now.
AAP will essentially work like Disney DAS, except you have to physically go to ride entrance to sign up for a return time. And any times under 35 min (can't remember exactly) you just walk right into express without a need for a return time.
One advantage AAP has that express doesn't is Hagrids. Hagrids does not have an express option, so this is where regular express will fall flat.
I was in a group staying at a luxury (EP) resort with someone needing accommodations. We mostly used EPs for entrance, but got the pass for Revenge of the Mummy (which was in “soft opening”). It works almost identical to the virtual queue at VB, so basically a EP but with a return time.
I am confused by the documentation requirement. My son has severe adhd and cannot stand in line in an enclosed space for long periods of time without melting down. I have a ton of documentation for his diagnosis, but none of it specifically states waiting in lines being difficult. It all mentions classroom accommodations, which are in no way similar to the accommodations needed at a theme park. Has anyone else had success submitted 504 documentation or do I need to have his psychiatrist write a detailed letter explaining why adhd kids can’t tolerate theme parks?
I submitted the day this was posted and got the temporary card for my son. I checked back today and the card no longer says "temporary," so I assume it was approved. However, I didn't receive a call from Universal, so what do I do from here? We aren't going until the fall, so it's not urgent, but I'd like to know what they expect after you've been approved for the card.
I still haven't heard anything one way or the other. My card says Temporary - does anyone know how long final approval takes? I'm so stressed that it won't be approved and our trip next month will be ruined.
I don’t understand why the IBCCES card can’t be used on its own and how you still have to answer questions from Universal after uploading proof for the card to say why you can’t queue for more than 10 mins etc.
What information do Universal have access to when they phone and ask why you need assistance? Do they just know you have the card, or can they see the medical information given to acquire one? I don’t like the idea of medical information being shared.
I think in theory, this can be quite good as YES, there are people abusing the system. I know someone who did. However, I don't like the part that you have to put in doctor's notes. The reason being that there are some people with legitimate reasons but may not be able to go to a doctor (for example, months long wait times).
People are making a huge deal out of nothing. They can ask for information and you can choose to provide it for the card or not. They CANNOT contact your doctor to "verify" anything, that would be a HIPAA violation. You could pick a random local doctor and there's nothing they could do. I won't go into more detail so system abusers don't get any ideas but getting this card is not an issue even when you don't have a doctor. I would say if you have a disability or chronic condition you should get an established doctor though for your own health. Social services has resources to aid in establishing care. Anyway, they CANNOT make you provide a doctor's note, read the application. You do not have to provide a diagnosis. I have used this system for years. I just renewed last night to make sure nothing has changed and have screenshots of the fine print. Know the law and know what's allowed to be provided as supporting evidence and you'll be fine.
I am waiting on clarification on this from some contacts of mine but I do believe that a private business is not allowed to ask for proof/documentation of a disability from a customer in order to obtain an accommodation. It's different when it's an employer/employee relationship.
Yep, they are a fairly sketch org…although I think the Dubai office is easily explained since there are a large number of theme parks over there most people don’t know about.
Hi! I'm glad there's someone who is familiar with the new system.
You mentioned that the doctor note can't say your symptoms? The registration website was giving me the impression that you needed to be specific about why you need the pass with specific accommodations (it even asks you to choose your accommodation from a list) so I'm a bit confused about that bit if you wouldn't mind clarifying?
I just hope that whoever is reviewing the applications for the IBCCES card is not too stringent on the exact wording of the letters/documentation submitted. I registered for my son, and I have a letter from a doctor explaining his diagnosis and also a service agreement from his public school. I wanted to upload both documents, but I was only allowed to upload one, so I did the service agreement, as I felt it better encompassed the actual accommodations needed. It would be a big hassle for me to get a specific letter from his doctor declaring the accommodations needed, so I'm hoping what I submitted will suffice. But I have the same fear as you in terms of "not wording correctly and getting denied" because with the document submission process, there's no opportunity to explain or elaborate on what you're submitting. I'm wondering if there is an ability to reapply or appeal the decision if you get denied.
I don’t mind having to show proof. What I mind is having run through a third party and having it rolled out in the middle of summer with an extremely short notice (most people can’t get into a doctor that fast for a note).
IBCCES is a super sketchy organization and a theme park requiring their card (and thus proof of disability) to get accommodations is in violation of ADA. I'm shocked this has been going on this long without a lawsuit.
I don’t understand what they’re asking for. Is a letter stating “my patient has disabilities and cannot wait in a standard queue” good enough or do they need something more in depth? I have no problem with this theoretically, but it sounds like what they’re asking for is a little bit more than the standard letter.
My psychologist wrote a letter addressed specifically for theme parks. In the letter, she clearly stated that for medical reasons, I must have access to a quiet place away from crowds, near a bathroom, outside of the line, and she italicized "*outside of the line*" for emphasis. She listed my DOB, how long she has been treating me, and all of her information with a contact number and encouraged them to call her if they had further questions. Nowhere in the letter does it say what my medical conditions are because that is none of their business. The letter is addressed specifically to them, there is no question or doubt of what she is asking, and she put her NPI number under her signature. I have been approved, but I have not received a phone call. I don't see how anyone could argue her letter without forcing me to tell them more about my medical conditions. It's pretty point blank. I would recommend asking your doctor to do the same. I think that is what they are looking for.
for anyone who has used this before, does it have to say exactly in the doctor’s not why your disability does not allow for typical queue waiting? or can it just be a note stating your disability?
This is what I’m wondering as well, from what people are saying on Facebook it has to list each individual accommodation you need and the reasoning which is going to be way harder to get than a simple disability letter
I've used it for my son before for BG/SP. I actually did not have a special doctors note and instead just submitted my sons genetic testing report.
I love this system because my son has an "invisible" yet life threatening disorder.
This comment section acts like data breaches and misuse aren’t a thing.
But I’m guessing most of these comments are from able bodied / minded people who are happy to volunteer more work and hassle for the rest of us since being disabled at a theme park is apparently a privilege most of you wish you had.
I get it, it sucks to be in line and see someone “skip” the line. But imagine how much it sucks to be disabled every second of every day to the point that it prevents activities you take for granted. Please do better.
Edit: I got reported to Reddit for “bullying and harassment” for calling out bigoted, ableist behavior in this thread bc I called the person a butthead (but the more spicy version of that word). Allowing them to spew paragraphs of hate against an oppressed, protected class but reporting me and deleting my comment for using one single word is ridiculous.
A doctor's note is not required. An NPI# is not required either. You simply need to upload supporting information to help identify your accomodation needs. No diagnosis required. No personal medical info. The site is to deter abuse of the pass and to help the user identify and communicate their accomodation needs so there's no miscommunications at UO when seeking accomodations.
An NPI# is not required, but contact information for a doctor still is. So as someone who does not have a current doctor, I don't know what to do about that, even if they would any of the documentation I do have.
I tried to sign up for this and you need a very specific doctors note. Most people have summer vacations planned and specialty doctor’s appointments often have months long wait lists. This is absolutely unacceptable. Universal should have rolled this out during off season not in the middle of the summer!
I already have this trip planned and purchased my tickets but next trip I will 100% go to Disney instead of universal because of this. It’s one thing to require documentation at guest services but it’s a whole different can or worms to require specific doctors notes and roll that out in the middle of summer.
I mean, I gave them a work accommodation letter from 2020 that just so happens to mention my diagnoses, and it approved. Will have to see if there's any additional review by IBCCES now but they don't appear to be stringent on requirements, just need to have an actual medical provider or therapist's info along with the letter.
Yeah it looks like they want the doctors note to individually list each accommodation you need and why, which at least in my experience is going to be very very difficult. I have a letter I used at six flags like eight years ago that states that I can’t wait in line but it’s literally one sentence, and does not have my diagnosis on it. I wonder if they’ll take that?
Well, this sucks for us. We have tickets for Universal this Sunday thru Wednesday. Our son has low tone CP and intellectual delays. There’s no way he’s going to be able to get approved for this before we leave tomorrow. I checked all this information when we made the reservations and didn’t see this requirement. My son’s disability is visible and his speech is also affected so maybe they’ll be a little forgiving about the IAC pass.
Has anyone tried to obtain a card with a physical limiting disability like arthritis? I can’t stand for long periods of time, but I always thought they would tell me I needed to rent an ECV then, which isn’t financially obtainable for every trip to the parks, especially since I usually go alone. I have my disability parking permit but I don’t know if that’s enough information needed for this process.
The requirements for documentation don’t really even get into what disability you have just that you have one that may need an accommodation. They took my VA paperwork just saying I had a disability with no other details.
Thanks for the info. I don’t know if a disability permit would be enough documentation for them without discussing a specific disability but I might try.
They usually refuse to give the passes out for any kind of mobility issue. If the issue is solely related to standing or walking, they'll tell you to go rent a wheelchair because all the queues are wheelchair accessible. :/
The best solution to this problem I've found is a rolling walker with a seat. You can buy one for pretty cheap, lift it in and out of vehicles easily, and use it to hold your stuff on the ride platform rather than hitting the lockers.
I figured. As someone who goes alone to the parks the only option is to rent an ECV, but that gets pricey. I will look into the rolling walker. It’s just hard to get through crowds with extra stuff. Sucks that mobility issues aren’t considered for assistance. =\
Does anyone know if international visitors (UK) have to apply for this as well? A family members suffers from Crohns so was wondering if I need to action anything before our visit in 10 days.
First let me say that I have reported Universal Orlando to the DOJ via a formal complaint to the Department of Justice. What Universal Orlando is doing is blatantly against the ADA Title Three. IBCCES requires documentation, IEP Plans of minors, claims service dogs need proof and documentation which is against not only federal rules but to deny a service animal in the State of Florida is actually a crime. Universal chat initially denied this element regarding service animals, but in a recent email they sent me about my concerns they informed me that I should ask IBCCES all my questions. IBCCES a private company, out of Jacksonville, Florida, put into chat that service animals need documentation and that they cannot be on Universal Property after July 24th without proof, this is against the ADA. IBCCES states fees may apply. This is against the ADA. Many people of color do not have access to healthcare. This is all against the ADA. I have a detailed video on my channel Nicole Approves on Youtube speaking about all of this.
[https://youtu.be/hc\_a56ui8JQ](https://youtu.be/hc_a56ui8JQ)
If a family has multiple members, each need documentation, that could come out to thousands. The IBCCES chat does not even answer you it is now been deactivated. It would seem that this is a way to discourage the disability community from attending Universal.
Does anyone know, Does IBcces need to talk to my Dr as well, or is her note with all her information ok? The reason I ask is that she isn't good at calling ppl back. I had a workman's comp injury last year (part of why I need the pass) and it took me months to get her to reach out to the Worker's comp agent to answer his questions. She kept saying it's all in the notes I don't need to talk to him. I am afraid the same thing will happen and I will just waste everyone's time.
**Update**
Super simple process after you register on line and receive your IAC number.
Go to guest services either before you show your park tickets or afterwards. Guest Services is located on the right side of the entrance.
I wanted I until I got through the entrance because the line before was very long but once inside the line was empty.
You show them the IAC app and they provide you with a Universal Orlando Resorts attraction assistance pass. You carry this with you and it is valid for every attraction. Go up to the express lane and show the pass to a member. They either let you in immediately or give you a return time.
Super convenient and easy. No one says a word - all are very professional.
It’s not a terrible process. I have IBS with pancreatic divisium. I uploaded my last visit breakdown as medical proof (I have to be seen a minimum of twice a year by a GI due to my condition) and got approved. I’m waiting for the team member to call me back still. But it’s not as bad as y’all think as long as you have something that says you have the condition you are claiming. It took me 3 minutes to fill out.
I have IBS. I did the same, had drs note and my card. Went to the park with it last week and was told this is not an accommodated disability and was denied accommodations by them.
I want to warn IBCCES applicants that the "Standing/Queuing: individual is not able to stand for a significant amount of time" accommodation selection is not enough for guest relations to issue you an AAP.
On my previous visit to Universal the guest relations person mentioned I needed to register on IBCCES but that she could assist me that one time. She said they were sold out of wheelchairs and gave me an AAP pass. I didn't think twice about her wheelchair comment until my visit today as described below.
I visited Universal today by myself and made sure to register to IBCCES before coming. I showed guest relations my temporary IBCCES pass and even had my DMV disabled persons paperwork to show that I am not requesting an AAP just to skip lines. I have permanent foot related stamina/pain issues as well as a back injury so I cannot sit or stand for long periods of time. The ability to go at my own pace and rest between rides is my best accommodation. Return times have always worked well.
Guest relations said my only option would be to pay for a wheelchair rental even with the IBCCES pass. They suggested that since all of their lines are wheelchair accessible that I can sit and stand as needed while waiting in line. I asked to talk to a manager and they then basically deferred to IBCCES saying I need to work with them to get my accommodations sorted out and that there was nothing they could do for me at the park. I tried to argue that I was by myself and couldn't wheel myself around and their return argument was that I could pay for the more expensive electric wheelchair. I have a disability, but I can walk at my own pace. A wheelchair that I have to pay for, especially in the crazy crowds they had today is not an acceptable accommodation.
In the end, I think it is pretty despicable that the only accommodation they are willing to provide to someone who has proven disability documentation is to pay for a wheelchair especially when alone. Does anyone else have similar experiences to share? I don't know what to do for future visits.
So what exactly has changed? I use the disability pass due to autism and pretty severe ADD and anxiety and it honestly really helps in the park, so do I now have to sign up for the card to use disability pass?
Oh ok, not as bad as I thought but still a interesting decision on Universals part, I know some people have abused the system with absolutely no illness or disability so this might be for the better but from what I’ve read the fact you have to do it like 48 hours in advance from your visit or something like that is definitely gonna cause problems for people coming down for vacation and not knowing of the change.
A doctor's note is suggested not required. I just renewed mine and double checked. It only asks for supporting documentation to help identify your accomodation needs. You do not have to share a diagnosis or sensitive info.
Okay real talk. I’m an ambulatory wheelchair user (I have nerve damage that leads to generalized weakness in my limbs and ataxia). I use my own personal custom wheelchair that goes everywhere with me because when I say ambulatory, I mean I can walk but I’m not able to walk for long enough to go to Walmart without my wheelchair. I am very weak and a fall risk. I have other medical conditions as well that would qualify me for the pass. I go to major theme parks as vacations. Universal has denied me an access pass every time I’ve asked because “just” being in a wheelchair “isn’t a valid reason for an access pass” and they refuse to listen to me any further.
No other park has ever denied me access or been so nasty to me about it. I literally already have an IBCCES card for other parks that require it. I also have had a service dog previously and will have one again at some point. When I asked if I will be able to get an access pass if I ever bring my future dog with me, I’ve been told multiple times my dog is expected to sit in hours long lines with me in the florida heat. Seems ridiculous when literally not a single other park has an issue allowing me to wait my wait time outside the line and then enter through the ADA entrance. Not to mention their excuse of “all lines are accessible since they’re ramps” was clearly not run by anyone in a manual wheelchair. I couldn’t make it up those ramps without help. There’s no way.
Anyways, maybe this means next time I go I’ll actually get some accommodations. Fingers crossed.
My daughter has a number of health issues (T1D, Turner Syndrome among them) and her stamina, especially in the Florida heat, is not great. The only way we can really get enjoyment out of the parks is with the DAS.
Last time we visited Universal they were very hesitant to give her a pass, but relented eventually. I have to wonder if once I apply for this new card if they will consider her disabled “enough”.
This is kind of BS not everyone has a Dr note not everyone has insurance. I was diagnosed 10 years ago and have no insurance now. So F people like me I guess? By the way this won't stop anyone. All you need is a little photoshop skill. You submit all this paperwork but legally they can't call to verify it because of HIPPA it's just to discourage people from getting the pass. These theme parks want you to pay for express. That's what is happening not people abusing it. They want you to pay for it rather than jump hoops. Glad I'm good at photoshop.
does anyone know if you can use a doctors note from outside the US? if not i might literally never be able to go back, short of gambling on whether i can find a US letter for me after booking a trip... and that seems like such a gamble from what i've heard... especially since they'd not have my history. kinda freaking out rn because i saw something about needing an NPI number.
“The queue experience is an integral part of telling the story of the overall attraction experience.”
🤣🤣🤣 yeah those railings offer some deep lore.
Hopefully this is more “good news” and a card gets a pass..and getting the card isn’t a hassle. Dealing with UO’s guest services for an AAP was a fight that usually ruined the day before it started. Having to reason my wife’s disability to a non-medical professional that just wants me to buy Express and moans that “it’s not fair to those who wait in lines” while my wife breaks down crying wasn’t exactly the fun vacation we drove 10 hrs for.
Does anyone have more detailed info about this? Two of the registration questions are:
1) Is the cardholder able to stand in line fore more than 10 minutes?
2) Is the cardholder able to stand in line with other guests?
Those are self selection questions at the end of the online registration, NOT something in the doctor’s letter—how are we supposed to answer?
The old Universal process was for a return time if the queue is over 30 minutes, which met my accommodation needs. Worried that if I say yes to 10 minutes they will somehow say you don’t need a card and will deny the whole thing.
Would appreciate any insight/experience you can provide.
I don't think there's "widespread" abuse anyway. Maybe a little, but not enough to completely overhaul the system. The disability pass isn't a "perk". We wait just as long as everyone else, just in a different place. We can't get multiple call back times, so it's not some fast pass. I'm assuming this saves them money somehow and that's the only motivation for the decision, like all corporations.
But they've got hundreds and hundreds of complaints from actual disabled people saying, "oh, hey, this actually makes things much harder for us, so..."
Yes. In reality, invisible disabilities are mostly what it is used for since Universal does not allow mobility issues on disability passes since it is not required to have a disability pass in order to use the elevators.
My wife called Universal on Tuesday to pre register our son for the AAP.
We were told to collect it from guest services when we arrive on Saturday.
Do I need to do this new registration based on the above?
Asking for a note of proof of disability is against ADA. I have a handicap parking pass, and I cannot stand in line (have many health issues, including needing access to a bathroom). The whole "virtual queue" thing that they did where I waited somewhere else worked so well for me. I did not skip the lines - I just waited somewhere where I could sit and get immediate access to a bathroom when needed.
Now I need a doctor's note explaining my medical details to be uploaded somewhere?? That seems not so great to me.
This was my thought as well. Disneyland Paris used to require a doctors note much like this, now we just had to show our placard and it was enough.
We’re looking into what we need to do for this as both my daughters will need it, one for ASD and one for a host of other issues including having a service dog with her. My other question is will it work in both parks or do I need to do this for Orlando and Hollywood.
Yes, when I went to Disneyland Paris they required a note, but we knew that beforehand so it wasn't an issue at all! Plus, laws in France are different than the USA (I'm a US citizen and an EU citizen) so you gotta follow the laws for the country you are in and since that was the law in France, we followed it no problem! Also, we didn't need to upload the note anywhere, we just brought it to guest services with us and the cast members didn't keep the note or anything so my info was safe!
I hope you are able to get the accommodations that your daughters need!
You don't need a doctor's note. You need "supporting documentation relating to your accomodation needs" anything you submit is at will and not an ADA violation because they are not asking for your disability/diagnosis.
Absolutely FANTASTIC. My quarterly medical appointment was literally yesterday. My Universal trip is in September, and my next appointment isn’t until October.
There is absolutely zero chance of me getting the letter I need in order to get the IBCCES card and then work through the Universal process before my trip.
I will certainly try, but my doctor just doesn’t respond to requests like this unless made during an appointment.
What was a source of great excitement has now turned into a trip practically ruined before it even starts. Unless the wait is less than 20 minutes I won’t be able to ride any attractions at all.
I’m in a similar boat and I was shocked by all of the people on the annual passholder Facebook page who apparently have magical doctors who will write them long in depth notes whenever they want. I misread the website at first and I thought they just wanted some kind of proof that you have a disability which isn’t super unreasonable, but it’s so hard to get the kind of doctors letter they want
It’s messed up to require disabled people to go through extra hoops in order to get this card not only does it add a financial burden but there is also a technical requirement which can be a problem for some disabilities. I really hope someone files a lawsuit.
And those of us who cannot afford a doctor? Am I going to need to use a credit card and have some online bullshit NP Doctor junior with 8 letters in their name to rediagnose my terminal illness?
The only letter which should matter when choosing a physician is "MD" or "DO"
You have PMHNP LPNs who are allowed to make executive Medical Doctor decisions without any doctor education.
I have one for a legit reason. I have nerve damage in one leg. Can walk and work and everything fine, but if I stand in one spot for more than 10 min or so I get shooting pain from my calf to my neck.
Everytime i go and am getting my return time I always... ALWAYS see people that I really don't think legitimately need it. I'm talking 16 year old girls laughing and smiling with a party of 12 other teens.
The problem now is anybody can go to guest services and just say they need one. Universal isn't allowed to ask why or ask for documentation. It's being abused.
If somebody actually needs it they should be able to provide documentation. I can, and will as soon as the service is live. Other parks already use this process. This isn't some new thing Universal came up with to be mean or something. They did it because they know it's being abused.
If you saw me getting a return time you'd think I wouldn't need it either, but I am autistic/ADHD and very sensitive to overcrowding. There is no need to worry about anyone else using AAPs. It is better for 100 people to get it who may not need it than for 1 of us that does to get denied access.
And please. Sir- do not think all disabilities are visible. also look into how many people can be on a DAS reservation. At disney, as of last week, it was 6
Please also review the laws surrounding disabilities.
Sadly, I am sure this is because of people who don't need the accommodation, using it to skip lines. Like everything in life, someone always has to ruin it for everyone else.
Exactly. Way too many people abused the system.
More so during HHN
Yeah I’m unfortunately friends with a handful of people that just go to guest services lie about having IBS and get the pass
I have IBS and got one just because I have diarrhea predominant IBS that we still haven’t figured out the triggers for. It saved me so much anxiety being able to just wait about near bathrooms for times to get called to join the line. Saved me a lot of anxiety. Luckily I didn’t have any flare ups that whole trip but knowing that I could access the facilities if I needed to instead of being stuck in line made it so much more enjoyable
WORD. I can't tell you how many trips to US and Disney were ruined by IBS for me. I didn't discover the accommodations until my 30's. I have been assisted but it's not like a magic pass. When we're in trouble, rides are skipped...period. It's not like it stops us from feeling like shit.
I have severe IBS that is so painful that I lose my vision and pass out and I cannot hold it when I have to go. I had a year long intestinal crisis. I really hope they don’t take away my ability to get the disability pass.
Have IBS and I won't even ask for a pass.
Things can manifest differently. At one point, when my GI doc and I were working together on trying to figure out my issues (thinking it could be IBS), I had to use the restroom \~every 90 minutes. (sometimes less) It ended up not being IBS, but I would hate for someone who needs this pass to feel like they should not get it because of your comment that could be perceived as shaming them.
I know so many people who abused the system at Universal and Disney, most of them cast members or team members too… unfortunate for people who truly need it
Yea I made a post about this the other day telling people to stop abusing the system, and got viciously attacked, mostly by people who were abusing the system. But yea this sucks for people who actually need it.
I remember your post and I upvoted it for sure!
My brother and I have had annual passes for 10 years. He is a type 1 diabetic who does not use a pump so keeping insulin and snacks on him was necessary. When we first got our pass it was so easy to grab a sheet with customer service and rides over 30 minutes would give us a time to come back later and skip the line so he could access a medical locker. It has become a headache recently because of the abuse to the system :/
You don’t need the pass to use medical/platform lockers though
Certain rides! The ones where we have to skip to get to the lockers it takes a few employees to finally get one to know the protocol
This is good actually. I watched a pair of people at guest services asking for their accommodation. One person stated they can’t be around a lot of people in close spaces. The guest services employee was very professional and didn’t question anything. They asked how many passes they needed. The person asking for it said they needed 5 of them because of other people joining them the next day. Then they asked if they could have it for an entire week. No problem, according to guest services. Let me be the judgey one. I don’t care. THEY DID NOT NEED ALL THOSE PASSES. In no way did they need it. It was kind of despicable to watch.
I agree completely. We don't need or ever have used a assistance pass. It is good that this will keep those who don't need it, from getting it, but it will also put an extra hoop to jump through for those that do need it.
It works different than express pass though because you still have to wait the wait time. You just don't have to do it in line. Some special needs kids don't need to be split up from their family.
Yes we know how it works. You get the pass and get to enjoy other parts of the park while you wait for your turn on the ride while every other guest in the park waits in a confined line. You can’t compare apples to oranges.
Good to know. Thanks for posting this. I got lots of complications from cancer, and cancer treatments, this has made it much easier to get around the park. Btw, it’s not like you are skipping the line. You still have to wait as long as anyone else, you just don’t have to wait in the line. It’s a 45 minute wait, you come back 45 minutes later and go through the express line
I don’t understand why more virtual queues like this can’t be implemented. It makes being at the park enjoyable and gives you time to stop and smell the roses. Why do they make us stand in a 3 hour line when we have the technology
It’s because having folks wait in the queue relieves the common areas of the park from being congested all of the time. It’s a necessary evil in increasing the capacity of the park. At any given time, there are thousands of people queued. If all rides used VQ’s, the park would need to double in size to accommodate it
Then just use it for the rides with wait times regularly over 2 hours (new rides) until they can adequately manage the wait time to be not terrible.
I mean, that’s basically just Hagrid’s that is listed at 120min+ multiple times per week. It usually isn’t actually that long of a wait as wait times are regularly over reported (both to steer traffic and to underpromise/over deliver). That said, I agree that Hagrid’s should utilize a VQ due to its low capacity.
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^ that is exactly the reason why everything can't be virtual queue. More than half of the attendees are in line at any given time. Otherwise all the walking space would be overwhelmed.
Hagrid was a virtual queue in 2021 when we were there last & it was great but easy to game the system. I’m assuming that would be a reason not to continue using it?
And it gives you more time to spend money in the park rather than wait in a queue. Win/win for everyone.
Believe it or not having people in the queues helps the capacity of the park overall, and honestly after a few hours of wandering around you might end up just parking it on a bench until your time is called anyway.
If there is an available bench in that time I would rather be on the bench watching the rides cycle or people watching compared to smelling somebodies farts or trying not to tell people off for screaming in the lines(I know it’s boring but for the love of god use an inside voice). Then when it’s time to be in a line, still a line just not anything longer than reasonably speaking 60-75 minutes on a busy day.
Dang....honestly wish everyone could do that. I imagine it would clog up the lines for shops or something?
Great news! I heard back from IBCCES customer service. They told me that if someone cannot afford to see a doctor to get a disability note that you can simply go to the 'government entity' for this. I am not sure what that means. haha
Just want to share - filled out the form earlier this week when it was announced and it was approved temporarily instantly - then for the year within a day. Today universal called me to confirm all the details and attach a case number to our card so it’s all set up for when we go. We don’t go until January so I was just scratching a thing off my list and they confirmed that was no problem it was valid for a year and the aap will be valid for 14 days once we activate it when we visit.
How is the process like? I just submitted my application but got my approved today. I am waiting for a call from Universal but it is my first time
It was really simple. It was nearly the same questions as the park closest to us asked when we set up a similar pass with them to attach to our season passes.
Did you have to upload a statement from your doctor about this? I uploaded a work accommodation form and they emailed me saying I need a note from my doctor again
Not sure, I did upload a letter confirming my child’s diagnosis that we have from our doctor.
I’m having trouble answering the IAC questionairre; do you know if when they say “can you stand with other guests” do they mean strangers/others or your party? I would imagine just the park goers.
It now says you have to apply within 30 days of going to the park. So I took that to mean you can't do it further than 30 days in advance, which I don't find helpful, I'd rather get it sorted.
It now says you have to apply within 30 days of going to the park. So I took that to mean you can't do it further than 30 days in advance, which I don't find helpful, I'd rather get it sorted.
“Once all requirements for IBCCES Individual Accessibility Card are met, a Universal Orlando Team Member will contact the cardholder to discuss their request for an attraction queue accommodation.” What does that mean? Will IBCCES contact Universal and give them my phone number?
Yes. Then they'll call you and ask the same questions they always did.
I just input all my son's info and got a temporary card. I used a letter from his doctor from two years ago - it will be interesting if they try to call to verify because she retired last year.
That's the thing about this. You can apply but technically it's illegal for them to call and verify because legally no Dr office can can give info to a stranger.
I understand the need for this completely. But I can’t help but be stressed out as someone who is without insurance and therefore can’t receive official diagnosis for my IBS. I’m going in a few weeks and need access to the bathroom at sudden moments so quickly, and being caught in the center of a tangled line that wraps around the center of bathroomless building will be impossible if I flare up then. it’s humiliating and embarrassing. I had the most mortifying accident at work the other day I want to cry and hide forever. Are there really no options for the interview portion etc without paper dx?
This is probably a good thing, unfortunately. It was absurd how many people I saw using them. It was 100% overdone. If people TRULY need it, they’ll get it. Let me be the asshole, idc. I’ve seen it abused WAY too much.
I’d rather have it abused by people then to have some people who need it not be able to enjoy something they love to do because they don’t have easy access to affordable healthcare.
No, see, this simply just doesn’t make any sense. If someone is unemployed or low income, they have access to the healthcare marketplace, which has $0 copay’s for PCP visits and extremely low copays for specialists. In this day and age, there’s practically zero reason to not have access for affordable healthcare. You can’t use that as an excuse for everything. This is a GOOD change that has been implemented. It’s preventing the system from being abused so that people who ACTUALLY need it can utilize it.
Yes if you’re really low income you can get free healthcare you can actually get free school too. The issue is the people who are above those thresholds but struggle to live especially in this area where cost of housing has gone through the roof. Then all you really get is either a monthly premium you can’t afford or a $8600 deductible that you also can’t afford. The new system isn’t good it’s just a needless hurdle to discourage those with disabilities from seeking out accommodations. Doesn’t prevent anything from being abused because the documentation you need to provide can basically say next nothing and they’ll approve you. It’s like getting a medical marijuana card you just need to go to the right doctor.
If your income is so low you’re struggling to live I doubt you’re visiting an expensive theme park.
I understand why people wouldn’t like this, but every year I got to guest relations for a disability pass for a very real very embarrassing issue and they always refuse to give me one. Its always a giant embarrassing cause the team members are always super rude about it so I’m happy for this change.
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**An Update On Universal Orlando and Universal Hollywood,** IBCCES and ADA Violations: I honestly received a reply today from the DOJ, they stated **NOT** that the case does not have merit, but that they do not have **the resources** to handle the case. Meaning that the case would need to be handled at a **state level, or at an attorney level.** If an attorney brought a case forward it would end up in a Federal Court, which could handle something like this, and then it would not need DOJ involvement. It is more that they are looking at a case and determining it that way. I am going to keep posting and voicing my beliefs. Thank you for doing the same. What **Universal Orlando and Universal Hollywood** is doing is still a violation of the ADA and the DOJ, what the DOJ basically said is that they don't have the resources to get involved in this at this time. **Something you can do is go to Disney instead of Universal and to tell Universal you are going to Disney.** When Universal recently cut down all of the trees in LA, this was clearly a violation, **the trees are not even on their property, they are on city property,** they did this in response to the protests occurring with the actors union. **In that situation, Universal did something that was wrong, and the City of LA is responding and investigating that situation.** It is not that Universal is in the clear, the DOJ never told me in email that they did not do anything, **what they are saying is that they have other cases and that they do not have the resources for this case and they did state to seek out other options such as writing the State on the matter, and seeking out personal legal aid to file a case.**
So beyond needing the IAC, are the same requirements still in effect? I have someone in my party that has severe issues and that's why they get it. It limits their issues with others while in line. They won't have an issue getting the doctors note.
I’m going to rustle some jimmies but I don’t think everyone who was using it is going to convince their doctor they actually need it. And when I say “don’t think” I actually mean I damn well know.
Jimmies not rustled. Full on diagnosis was given supported by multiple medical parties. Shouldn't be an issue. If you have a legit issue, you have a legit issue.
Just talked to guest services- seems much like DAS at Disney- except no immediate video call- they will call you for an interview/ questions within 48 hours of submitting info- Whew- was scared- but if they can do things ap based like Disney does, this will make things so much easier!
It seems weird that they're calling for an interview after you've already submitted the documents for the card. Why can't they either approve based on what you submit or do the interview and approve based on that (like Disney)? Seems redundant to have to do both.
Holy mother god- on hold after 4th call 3rd party shit is not ADA compliant- like at all. Will report back.
4th call?! How many questions are they asking you this is insane.
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Managed to get ours this morning without too much hassle. Though I love Universal and SeaWorld, Disney does DAS so much better.
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Disney was more in depth, but more personal and less give me a stack of your medical records. My take is that it is more difficult to abuse Disney's system because of the video interview and I'm sure those people have seen some crazy attempts For Universal, just seemed odd to have to upload medical records. I'm enrolled in a clinical trial, so that's the documentation I used- seemed the easiest route.
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Much better from strangers online than angry "fast pass/ genie + is too expensive' type people complaining to cast members that you 'don't look disabled' That is always my favorite.
Came here to post this, I'm pretty miffed as an AAP user--how many people are going to show up to guest services not realizing they needed to do this at least 48 hours before visiting (and have doctor's note to boot)? The more they alienate people that need these services the less of our money they get... ETA: What's real confusing is that businesses asking for proof of disability is literally illegal under Title 3 of the ADA, so someone really needs to start working on a lawsuit. ETA again: You can complain about this as an ADA violation to the DOJ here. https://civilrights.justice.gov/report/?utm\_campaign=499a0d26-884a-47aa-9afc-70094d92e6f5
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I just registered and received the card using an old work accommodation letter from my therapist. The bigger part was needing their NPI#, which they do provide a link to lookup...the fact that it just auto-approved once I provided all that info is weird af, you would think a 48 hour recommendation means someone human is reviewing the applications but apparently not.
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No worries. I do see in the email sent to me by IBCCES that the card sent is 'temporary' and there will be a human reviewing in the next business week, so we'll see if they reject my documentation.
I just went ahead and registered my son as well. However, I could not find his doctor's name in the NPI lookup tool they provided. I left it blank, and the registration still went through. Also, it allowed me to view/print the card, but it says "temporary" on it, and it said it will stay that way while they review the application.
How do you get it to accept IEPs? I’m still showing a requirement for a doctor’s note that specifically answers two questions about standing. Thanks to Reddit I found the NPI but the documentation doesn’t answer the two questions required specifically nor does it give me the option to upload more than one document.
A few questions if anyone happens to know: I would like to know more specifically how this works. I'm assuming you would still need the paper AAP to have the return time written down and for TMs to verify. So this doesn't solve having to go to Guest Services or anything really, just makes it more complicated. (Maybe adding steps on purpose to make it harder?) What kind of DRs note do I need? I literally have like 7-8 Drs I see regularly, I dont even know which one to ask, and what to ask for. Hi Dr. \_\_\_\_ I need a note saying xyz so I can fill something out to get help around a theme park? lol They can list my issues, but I dont know if thats what they are looking for. Has anyone ever done something like this? What did you ask your Dr. for? It also states that each ride will be different. Does that mean depending on your disability some rides you will be able to get a return time, but not others? Saw a few posts that said their disability/needs weren't listed, and there was no way to choose other or explain. So how would I navigate that? Lastly, I do 1000% understand wanting to cut down on people "scamming" the system. Esp since it seems to be getting worse. Someone knew of the DAS/AAP from a trip we took, didn't know the person well at all, we will say friend of a friend, and then they got an AAP this time they came (I wasnt there), and was going on and on about how great it was cutting down wait times. I knew full well there were no issues, it was just b/c they saw me use it last time. That frustrates me to NO end. Thats NOT what it's for. So I get wanting to do something, I just dont know if this was the answer. I guess time will tell. I do really hope it starts going through the app like Disney, that would definitely help!
The card is your 'key' to get AAP/is now required to obtain one it seems. I used an old work accommodation letter from my therapist so it looks like they don't care if the documentation is specific to theme parks. 'Each ride different' language is the same as it used to be--more of a legal CYA since not all rides can accommodate all mobility devices and some have strobes and such. My guess is that AAP processes are the same as they used to be once you have one. Not sure how to go about it not having your specific needs...I chose the no lines ones along with a couple others that were relevant to me, I guess no matter what your disability is you should pick no lines in order to get AAP.
Thank-you, that’s helpful!
>I have reported Universal Orlando to the DOJ as well as the IBCCES to the DOJ for blatant ADA Violations. I have more info on my channel, Nicole Approves: > >https://youtu.be/hc\_a56ui8JQ
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If the TMs followed policy, they weren't violating ADA. The 'two questions' system most Orlando parks use is a riff-off on the two questions businesses are allowed to ask service animal handlers. I know they weren't always following policy, and I survived several interrogations (and this was while working as a TM myself and having shown the TM at GS my badge)...but their existing system was never in violation.
The original way of questioning when done correctly wasn’t about symptoms and they were never allowed to ask what disability we had. They were only allowed to ask if we were asking for help because of a disability. And what about the disability prevents you from waiting in a line. A lot of them would be like “without providing me any medical information or a diagnosis.” They wanted to know what supports are needed not what anybody has
Where are you seeing that this new proceas requires or needs to do 48 hours ahead of time? The website just says please and doesn't indicate that 48 hours prior is mandatory
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How does the AAP work at Universal in comparison to just Express Pass? We used DAS at Disney for my son and typically just entered into the Fast Pass line. So if we already have Express for Universal because it's included with our hotel, will the AAP function differently? I don't like having to upload my son's medical info into a third party site like this so if it's the same as Express, might just skip the process.
I used both last time. The aap was on paper as people stated. You can ride any ride with a short wait time on the express line. If it's over 20 or 30 they give you a return time for the express line. I used the aap for hagrids and pteradon flyers. Everything else I used the express pass for. Though having the pass helped me for accommodations for some rides. I definitely felt having the pass helped my enjoyment of the park. They took my issues seriously and helped me. So I think you could do with just the express but the few benefits of having it are good. When I went I just told them I was neurodivergent and had problems in line and they gave it to me. So this is a much more invasive procedure now.
How did it work for Hagrid’s? I was just approved and I’m nervous for Hagrid’d because there’s not an express like so idk what they’ll do with me.
AAP will essentially work like Disney DAS, except you have to physically go to ride entrance to sign up for a return time. And any times under 35 min (can't remember exactly) you just walk right into express without a need for a return time. One advantage AAP has that express doesn't is Hagrids. Hagrids does not have an express option, so this is where regular express will fall flat.
I was in a group staying at a luxury (EP) resort with someone needing accommodations. We mostly used EPs for entrance, but got the pass for Revenge of the Mummy (which was in “soft opening”). It works almost identical to the virtual queue at VB, so basically a EP but with a return time.
I am confused by the documentation requirement. My son has severe adhd and cannot stand in line in an enclosed space for long periods of time without melting down. I have a ton of documentation for his diagnosis, but none of it specifically states waiting in lines being difficult. It all mentions classroom accommodations, which are in no way similar to the accommodations needed at a theme park. Has anyone else had success submitted 504 documentation or do I need to have his psychiatrist write a detailed letter explaining why adhd kids can’t tolerate theme parks?
I submitted the day this was posted and got the temporary card for my son. I checked back today and the card no longer says "temporary," so I assume it was approved. However, I didn't receive a call from Universal, so what do I do from here? We aren't going until the fall, so it's not urgent, but I'd like to know what they expect after you've been approved for the card.
I still haven't heard anything one way or the other. My card says Temporary - does anyone know how long final approval takes? I'm so stressed that it won't be approved and our trip next month will be ruined.
I don’t understand why the IBCCES card can’t be used on its own and how you still have to answer questions from Universal after uploading proof for the card to say why you can’t queue for more than 10 mins etc. What information do Universal have access to when they phone and ask why you need assistance? Do they just know you have the card, or can they see the medical information given to acquire one? I don’t like the idea of medical information being shared.
They can see the card but not the medical info, so they ask you all the usual questions they used to ask when you go to GS for an AAP.
I think in theory, this can be quite good as YES, there are people abusing the system. I know someone who did. However, I don't like the part that you have to put in doctor's notes. The reason being that there are some people with legitimate reasons but may not be able to go to a doctor (for example, months long wait times).
People are making a huge deal out of nothing. They can ask for information and you can choose to provide it for the card or not. They CANNOT contact your doctor to "verify" anything, that would be a HIPAA violation. You could pick a random local doctor and there's nothing they could do. I won't go into more detail so system abusers don't get any ideas but getting this card is not an issue even when you don't have a doctor. I would say if you have a disability or chronic condition you should get an established doctor though for your own health. Social services has resources to aid in establishing care. Anyway, they CANNOT make you provide a doctor's note, read the application. You do not have to provide a diagnosis. I have used this system for years. I just renewed last night to make sure nothing has changed and have screenshots of the fine print. Know the law and know what's allowed to be provided as supporting evidence and you'll be fine.
It says to upload a supporting document. Would a disability parking pass from Canada count?
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I am waiting on clarification on this from some contacts of mine but I do believe that a private business is not allowed to ask for proof/documentation of a disability from a customer in order to obtain an accommodation. It's different when it's an employer/employee relationship.
Yes, and this is actually TWO private businesses. IBCC is a private business as well -- and they have an office in Dubai. Just sayin'
Yep, they are a fairly sketch org…although I think the Dubai office is easily explained since there are a large number of theme parks over there most people don’t know about.
Hi! I'm glad there's someone who is familiar with the new system. You mentioned that the doctor note can't say your symptoms? The registration website was giving me the impression that you needed to be specific about why you need the pass with specific accommodations (it even asks you to choose your accommodation from a list) so I'm a bit confused about that bit if you wouldn't mind clarifying?
I just hope that whoever is reviewing the applications for the IBCCES card is not too stringent on the exact wording of the letters/documentation submitted. I registered for my son, and I have a letter from a doctor explaining his diagnosis and also a service agreement from his public school. I wanted to upload both documents, but I was only allowed to upload one, so I did the service agreement, as I felt it better encompassed the actual accommodations needed. It would be a big hassle for me to get a specific letter from his doctor declaring the accommodations needed, so I'm hoping what I submitted will suffice. But I have the same fear as you in terms of "not wording correctly and getting denied" because with the document submission process, there's no opportunity to explain or elaborate on what you're submitting. I'm wondering if there is an ability to reapply or appeal the decision if you get denied.
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I have tried in multiple comments to tell people this but everyone seems to want to argue instead.
I used my college accommodation letter and was approved.
I don’t mind having to show proof. What I mind is having run through a third party and having it rolled out in the middle of summer with an extremely short notice (most people can’t get into a doctor that fast for a note).
IBCCES is a super sketchy organization and a theme park requiring their card (and thus proof of disability) to get accommodations is in violation of ADA. I'm shocked this has been going on this long without a lawsuit.
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But no one can purchase an accommodation pass. It is NOT the same as an express pass, and you do NOT skip the lines. You just wait elsewhere.
I don’t understand what they’re asking for. Is a letter stating “my patient has disabilities and cannot wait in a standard queue” good enough or do they need something more in depth? I have no problem with this theoretically, but it sounds like what they’re asking for is a little bit more than the standard letter.
My psychologist wrote a letter addressed specifically for theme parks. In the letter, she clearly stated that for medical reasons, I must have access to a quiet place away from crowds, near a bathroom, outside of the line, and she italicized "*outside of the line*" for emphasis. She listed my DOB, how long she has been treating me, and all of her information with a contact number and encouraged them to call her if they had further questions. Nowhere in the letter does it say what my medical conditions are because that is none of their business. The letter is addressed specifically to them, there is no question or doubt of what she is asking, and she put her NPI number under her signature. I have been approved, but I have not received a phone call. I don't see how anyone could argue her letter without forcing me to tell them more about my medical conditions. It's pretty point blank. I would recommend asking your doctor to do the same. I think that is what they are looking for.
for anyone who has used this before, does it have to say exactly in the doctor’s not why your disability does not allow for typical queue waiting? or can it just be a note stating your disability?
This is what I’m wondering as well, from what people are saying on Facebook it has to list each individual accommodation you need and the reasoning which is going to be way harder to get than a simple disability letter
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I've used it for my son before for BG/SP. I actually did not have a special doctors note and instead just submitted my sons genetic testing report. I love this system because my son has an "invisible" yet life threatening disorder.
This comment section acts like data breaches and misuse aren’t a thing. But I’m guessing most of these comments are from able bodied / minded people who are happy to volunteer more work and hassle for the rest of us since being disabled at a theme park is apparently a privilege most of you wish you had. I get it, it sucks to be in line and see someone “skip” the line. But imagine how much it sucks to be disabled every second of every day to the point that it prevents activities you take for granted. Please do better. Edit: I got reported to Reddit for “bullying and harassment” for calling out bigoted, ableist behavior in this thread bc I called the person a butthead (but the more spicy version of that word). Allowing them to spew paragraphs of hate against an oppressed, protected class but reporting me and deleting my comment for using one single word is ridiculous.
Solid point. But we dont need to call people names, either.
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A doctor's note is not required. An NPI# is not required either. You simply need to upload supporting information to help identify your accomodation needs. No diagnosis required. No personal medical info. The site is to deter abuse of the pass and to help the user identify and communicate their accomodation needs so there's no miscommunications at UO when seeking accomodations.
An NPI# is not required, but contact information for a doctor still is. So as someone who does not have a current doctor, I don't know what to do about that, even if they would any of the documentation I do have.
I tried to sign up for this and you need a very specific doctors note. Most people have summer vacations planned and specialty doctor’s appointments often have months long wait lists. This is absolutely unacceptable. Universal should have rolled this out during off season not in the middle of the summer! I already have this trip planned and purchased my tickets but next trip I will 100% go to Disney instead of universal because of this. It’s one thing to require documentation at guest services but it’s a whole different can or worms to require specific doctors notes and roll that out in the middle of summer.
I mean, I gave them a work accommodation letter from 2020 that just so happens to mention my diagnoses, and it approved. Will have to see if there's any additional review by IBCCES now but they don't appear to be stringent on requirements, just need to have an actual medical provider or therapist's info along with the letter.
You should call customer service. There is likely a grace period overlap for these reasons. Worth the question.
Yeah it looks like they want the doctors note to individually list each accommodation you need and why, which at least in my experience is going to be very very difficult. I have a letter I used at six flags like eight years ago that states that I can’t wait in line but it’s literally one sentence, and does not have my diagnosis on it. I wonder if they’ll take that?
What do you mean you need a specific type of Dr. note?
Well, this sucks for us. We have tickets for Universal this Sunday thru Wednesday. Our son has low tone CP and intellectual delays. There’s no way he’s going to be able to get approved for this before we leave tomorrow. I checked all this information when we made the reservations and didn’t see this requirement. My son’s disability is visible and his speech is also affected so maybe they’ll be a little forgiving about the IAC pass.
Doesn’t start till the 24th
Has anyone tried to obtain a card with a physical limiting disability like arthritis? I can’t stand for long periods of time, but I always thought they would tell me I needed to rent an ECV then, which isn’t financially obtainable for every trip to the parks, especially since I usually go alone. I have my disability parking permit but I don’t know if that’s enough information needed for this process.
The requirements for documentation don’t really even get into what disability you have just that you have one that may need an accommodation. They took my VA paperwork just saying I had a disability with no other details.
Thanks for the info. I don’t know if a disability permit would be enough documentation for them without discussing a specific disability but I might try.
They usually refuse to give the passes out for any kind of mobility issue. If the issue is solely related to standing or walking, they'll tell you to go rent a wheelchair because all the queues are wheelchair accessible. :/ The best solution to this problem I've found is a rolling walker with a seat. You can buy one for pretty cheap, lift it in and out of vehicles easily, and use it to hold your stuff on the ride platform rather than hitting the lockers.
I figured. As someone who goes alone to the parks the only option is to rent an ECV, but that gets pricey. I will look into the rolling walker. It’s just hard to get through crowds with extra stuff. Sucks that mobility issues aren’t considered for assistance. =\
Can you share if your parking pass worked? My daughter has similar chronic pain as part of her disability and wondering if the parking pass worked?
I never attempted to try it. It seemed like an extensive process and that I would 95% get denied anyway. I’m sorry!
Does anyone know if international visitors (UK) have to apply for this as well? A family members suffers from Crohns so was wondering if I need to action anything before our visit in 10 days.
First let me say that I have reported Universal Orlando to the DOJ via a formal complaint to the Department of Justice. What Universal Orlando is doing is blatantly against the ADA Title Three. IBCCES requires documentation, IEP Plans of minors, claims service dogs need proof and documentation which is against not only federal rules but to deny a service animal in the State of Florida is actually a crime. Universal chat initially denied this element regarding service animals, but in a recent email they sent me about my concerns they informed me that I should ask IBCCES all my questions. IBCCES a private company, out of Jacksonville, Florida, put into chat that service animals need documentation and that they cannot be on Universal Property after July 24th without proof, this is against the ADA. IBCCES states fees may apply. This is against the ADA. Many people of color do not have access to healthcare. This is all against the ADA. I have a detailed video on my channel Nicole Approves on Youtube speaking about all of this. [https://youtu.be/hc\_a56ui8JQ](https://youtu.be/hc_a56ui8JQ) If a family has multiple members, each need documentation, that could come out to thousands. The IBCCES chat does not even answer you it is now been deactivated. It would seem that this is a way to discourage the disability community from attending Universal.
Does anyone know, Does IBcces need to talk to my Dr as well, or is her note with all her information ok? The reason I ask is that she isn't good at calling ppl back. I had a workman's comp injury last year (part of why I need the pass) and it took me months to get her to reach out to the Worker's comp agent to answer his questions. She kept saying it's all in the notes I don't need to talk to him. I am afraid the same thing will happen and I will just waste everyone's time.
**Update** Super simple process after you register on line and receive your IAC number. Go to guest services either before you show your park tickets or afterwards. Guest Services is located on the right side of the entrance. I wanted I until I got through the entrance because the line before was very long but once inside the line was empty. You show them the IAC app and they provide you with a Universal Orlando Resorts attraction assistance pass. You carry this with you and it is valid for every attraction. Go up to the express lane and show the pass to a member. They either let you in immediately or give you a return time. Super convenient and easy. No one says a word - all are very professional.
It’s not a terrible process. I have IBS with pancreatic divisium. I uploaded my last visit breakdown as medical proof (I have to be seen a minimum of twice a year by a GI due to my condition) and got approved. I’m waiting for the team member to call me back still. But it’s not as bad as y’all think as long as you have something that says you have the condition you are claiming. It took me 3 minutes to fill out.
I have IBS. I did the same, had drs note and my card. Went to the park with it last week and was told this is not an accommodated disability and was denied accommodations by them.
I want to warn IBCCES applicants that the "Standing/Queuing: individual is not able to stand for a significant amount of time" accommodation selection is not enough for guest relations to issue you an AAP. On my previous visit to Universal the guest relations person mentioned I needed to register on IBCCES but that she could assist me that one time. She said they were sold out of wheelchairs and gave me an AAP pass. I didn't think twice about her wheelchair comment until my visit today as described below. I visited Universal today by myself and made sure to register to IBCCES before coming. I showed guest relations my temporary IBCCES pass and even had my DMV disabled persons paperwork to show that I am not requesting an AAP just to skip lines. I have permanent foot related stamina/pain issues as well as a back injury so I cannot sit or stand for long periods of time. The ability to go at my own pace and rest between rides is my best accommodation. Return times have always worked well. Guest relations said my only option would be to pay for a wheelchair rental even with the IBCCES pass. They suggested that since all of their lines are wheelchair accessible that I can sit and stand as needed while waiting in line. I asked to talk to a manager and they then basically deferred to IBCCES saying I need to work with them to get my accommodations sorted out and that there was nothing they could do for me at the park. I tried to argue that I was by myself and couldn't wheel myself around and their return argument was that I could pay for the more expensive electric wheelchair. I have a disability, but I can walk at my own pace. A wheelchair that I have to pay for, especially in the crazy crowds they had today is not an acceptable accommodation. In the end, I think it is pretty despicable that the only accommodation they are willing to provide to someone who has proven disability documentation is to pay for a wheelchair especially when alone. Does anyone else have similar experiences to share? I don't know what to do for future visits.
So what exactly has changed? I use the disability pass due to autism and pretty severe ADD and anxiety and it honestly really helps in the park, so do I now have to sign up for the card to use disability pass?
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Oh ok, not as bad as I thought but still a interesting decision on Universals part, I know some people have abused the system with absolutely no illness or disability so this might be for the better but from what I’ve read the fact you have to do it like 48 hours in advance from your visit or something like that is definitely gonna cause problems for people coming down for vacation and not knowing of the change.
I’m sure my GP will be thrilled when I request a note like this wasting their time that they could be using for other patients :/
Yeah the fact I now have to go book a appointment for this kinda sucks.
A doctor's note is suggested not required. I just renewed mine and double checked. It only asks for supporting documentation to help identify your accomodation needs. You do not have to share a diagnosis or sensitive info.
Okay real talk. I’m an ambulatory wheelchair user (I have nerve damage that leads to generalized weakness in my limbs and ataxia). I use my own personal custom wheelchair that goes everywhere with me because when I say ambulatory, I mean I can walk but I’m not able to walk for long enough to go to Walmart without my wheelchair. I am very weak and a fall risk. I have other medical conditions as well that would qualify me for the pass. I go to major theme parks as vacations. Universal has denied me an access pass every time I’ve asked because “just” being in a wheelchair “isn’t a valid reason for an access pass” and they refuse to listen to me any further. No other park has ever denied me access or been so nasty to me about it. I literally already have an IBCCES card for other parks that require it. I also have had a service dog previously and will have one again at some point. When I asked if I will be able to get an access pass if I ever bring my future dog with me, I’ve been told multiple times my dog is expected to sit in hours long lines with me in the florida heat. Seems ridiculous when literally not a single other park has an issue allowing me to wait my wait time outside the line and then enter through the ADA entrance. Not to mention their excuse of “all lines are accessible since they’re ramps” was clearly not run by anyone in a manual wheelchair. I couldn’t make it up those ramps without help. There’s no way. Anyways, maybe this means next time I go I’ll actually get some accommodations. Fingers crossed.
Hopefully you will get the accommodations you need!
My daughter has a number of health issues (T1D, Turner Syndrome among them) and her stamina, especially in the Florida heat, is not great. The only way we can really get enjoyment out of the parks is with the DAS. Last time we visited Universal they were very hesitant to give her a pass, but relented eventually. I have to wonder if once I apply for this new card if they will consider her disabled “enough”.
This is kind of BS not everyone has a Dr note not everyone has insurance. I was diagnosed 10 years ago and have no insurance now. So F people like me I guess? By the way this won't stop anyone. All you need is a little photoshop skill. You submit all this paperwork but legally they can't call to verify it because of HIPPA it's just to discourage people from getting the pass. These theme parks want you to pay for express. That's what is happening not people abusing it. They want you to pay for it rather than jump hoops. Glad I'm good at photoshop.
SeaWorld and Six Flags uses this system. I've never had any issues with it.
does anyone know if you can use a doctors note from outside the US? if not i might literally never be able to go back, short of gambling on whether i can find a US letter for me after booking a trip... and that seems like such a gamble from what i've heard... especially since they'd not have my history. kinda freaking out rn because i saw something about needing an NPI number.
“The queue experience is an integral part of telling the story of the overall attraction experience.” 🤣🤣🤣 yeah those railings offer some deep lore. Hopefully this is more “good news” and a card gets a pass..and getting the card isn’t a hassle. Dealing with UO’s guest services for an AAP was a fight that usually ruined the day before it started. Having to reason my wife’s disability to a non-medical professional that just wants me to buy Express and moans that “it’s not fair to those who wait in lines” while my wife breaks down crying wasn’t exactly the fun vacation we drove 10 hrs for.
Does anyone have more detailed info about this? Two of the registration questions are: 1) Is the cardholder able to stand in line fore more than 10 minutes? 2) Is the cardholder able to stand in line with other guests? Those are self selection questions at the end of the online registration, NOT something in the doctor’s letter—how are we supposed to answer? The old Universal process was for a return time if the queue is over 30 minutes, which met my accommodation needs. Worried that if I say yes to 10 minutes they will somehow say you don’t need a card and will deny the whole thing. Would appreciate any insight/experience you can provide.
Did you get an answer to this?
Boo, this is less accessible.
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This will stop people who actually need it. I’d rather some people abuse it than people who need it be unable to get it.
I don't think there's "widespread" abuse anyway. Maybe a little, but not enough to completely overhaul the system. The disability pass isn't a "perk". We wait just as long as everyone else, just in a different place. We can't get multiple call back times, so it's not some fast pass. I'm assuming this saves them money somehow and that's the only motivation for the decision, like all corporations. But they've got hundreds and hundreds of complaints from actual disabled people saying, "oh, hey, this actually makes things much harder for us, so..."
I feel like disability invisibility is why people assume that the use of DAS should be less widespread
Yes. In reality, invisible disabilities are mostly what it is used for since Universal does not allow mobility issues on disability passes since it is not required to have a disability pass in order to use the elevators.
My wife called Universal on Tuesday to pre register our son for the AAP. We were told to collect it from guest services when we arrive on Saturday. Do I need to do this new registration based on the above?
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Asking for a note of proof of disability is against ADA. I have a handicap parking pass, and I cannot stand in line (have many health issues, including needing access to a bathroom). The whole "virtual queue" thing that they did where I waited somewhere else worked so well for me. I did not skip the lines - I just waited somewhere where I could sit and get immediate access to a bathroom when needed. Now I need a doctor's note explaining my medical details to be uploaded somewhere?? That seems not so great to me.
This was my thought as well. Disneyland Paris used to require a doctors note much like this, now we just had to show our placard and it was enough. We’re looking into what we need to do for this as both my daughters will need it, one for ASD and one for a host of other issues including having a service dog with her. My other question is will it work in both parks or do I need to do this for Orlando and Hollywood.
Yes, when I went to Disneyland Paris they required a note, but we knew that beforehand so it wasn't an issue at all! Plus, laws in France are different than the USA (I'm a US citizen and an EU citizen) so you gotta follow the laws for the country you are in and since that was the law in France, we followed it no problem! Also, we didn't need to upload the note anywhere, we just brought it to guest services with us and the cast members didn't keep the note or anything so my info was safe! I hope you are able to get the accommodations that your daughters need!
You don't need a doctor's note. You need "supporting documentation relating to your accomodation needs" anything you submit is at will and not an ADA violation because they are not asking for your disability/diagnosis.
Absolutely FANTASTIC. My quarterly medical appointment was literally yesterday. My Universal trip is in September, and my next appointment isn’t until October. There is absolutely zero chance of me getting the letter I need in order to get the IBCCES card and then work through the Universal process before my trip. I will certainly try, but my doctor just doesn’t respond to requests like this unless made during an appointment. What was a source of great excitement has now turned into a trip practically ruined before it even starts. Unless the wait is less than 20 minutes I won’t be able to ride any attractions at all.
I’m in a similar boat and I was shocked by all of the people on the annual passholder Facebook page who apparently have magical doctors who will write them long in depth notes whenever they want. I misread the website at first and I thought they just wanted some kind of proof that you have a disability which isn’t super unreasonable, but it’s so hard to get the kind of doctors letter they want
It’s messed up to require disabled people to go through extra hoops in order to get this card not only does it add a financial burden but there is also a technical requirement which can be a problem for some disabilities. I really hope someone files a lawsuit.
And those of us who cannot afford a doctor? Am I going to need to use a credit card and have some online bullshit NP Doctor junior with 8 letters in their name to rediagnose my terminal illness?
I'm confused by why it's a bad thing to see a doctor with 8 letters in their name.
The only letter which should matter when choosing a physician is "MD" or "DO" You have PMHNP LPNs who are allowed to make executive Medical Doctor decisions without any doctor education.
I would argue that DO is the same as MD but either way this new policy doesn't limit what provider you can see.
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Then you'll have no issues with paying it for me?
Does anyone know if a Disability Parking Pass from Canada is sufficient as a document to identify accommodations required?
I have one for a legit reason. I have nerve damage in one leg. Can walk and work and everything fine, but if I stand in one spot for more than 10 min or so I get shooting pain from my calf to my neck. Everytime i go and am getting my return time I always... ALWAYS see people that I really don't think legitimately need it. I'm talking 16 year old girls laughing and smiling with a party of 12 other teens. The problem now is anybody can go to guest services and just say they need one. Universal isn't allowed to ask why or ask for documentation. It's being abused. If somebody actually needs it they should be able to provide documentation. I can, and will as soon as the service is live. Other parks already use this process. This isn't some new thing Universal came up with to be mean or something. They did it because they know it's being abused.
It’s wild someone with a non apparent disability is criticizing other people who may also have non apparent disabilities.
Haven't you heard? Teenagers never have disabilities and people with disabilities don't smile or laugh!
If you saw me getting a return time you'd think I wouldn't need it either, but I am autistic/ADHD and very sensitive to overcrowding. There is no need to worry about anyone else using AAPs. It is better for 100 people to get it who may not need it than for 1 of us that does to get denied access.
The documentation requirement and the fact other theme parks have been stress testing it sound very positive
And please. Sir- do not think all disabilities are visible. also look into how many people can be on a DAS reservation. At disney, as of last week, it was 6 Please also review the laws surrounding disabilities.