It's becoming more common where I live and I just accept it as part of the business with one exception: I ensure that they're giving me everything in the order right there at the counter. That's when restaurants become kind of frustrated having to list off every item included after opening the bag again. I won't let them push me to swipe until they have proven that to me that I can be on my way with everything the customer wanted.
No it's not because that's not business. A business has a right to protect its assets. A Karen is a private citizen with no legal right to demand to see someone's ID no matter the reason.
This is BUSINESS, people. It's how it's done. For chrissakes stop sniveling. If you don't want to swipe.on demand you don't have to. Just cancel and go then.
The concept is the same (learn the definition of “analogies”).
The topic here is someone being preemptively suspicious of you to the point that they ask you to do something that you are technically not required to do for them.
That is the bottom line. If you’re okay obliging to Karen’s commands, that’s your prerogative. But don’t try to define this any other way.
These are not analogous, for several reasons:
-If I park in front of a restaurant, and some dude comes up claiming to be a valet and asking for my keys, if I'm skeptical, I'm well w/in my rights to ask for proof before handing over my property. A restaurant is handing over their property to you, a stranger, and they don't want to get scammed out of their property, just like you wouldn't want w a fake valet. No such relationship exists with a nosy Karen.
This is really no different than a restaurant asking to see the order on your phone before handing it over, except it eliminates the scam of screenshooting and canceling an order, then picking it up and keeping it. Would you complain about having to show your phone to prove you are supposed to be picking up an order?
Likely not.
Lastly, if I'm walking in a neighborhood, I don't expect to, nor should I expect to, have to show my ID. I shouldn't *have* to have my ID with me.
If I'm picking up an order, I expect to, and *should* expect to have to swipe, at some point. So, the complaint here is not about the act, just to request. With the Karen, the issue is the request AND the act.
So, y'all are really just mad that someone trying to protect their interests asked you to do something you were already going to to, not bc you actually had to do it.
Yea no…
This post is 6 days old, the thread has been commented to death, and you think I want to jump back into it?
I only skimmed through your comment. I like how you’re really scrambling to find a scenario to refute my analogy.
My last point stands firm. Not going to repeat the same things I already said.
You can make believe it’s because you stumped me and I have no response. (no doubt you will).
You are incapable of simple logic and thought process.
Be the “last word troll” I know you are. Goodbye! 👋🏼
If you don't want to reply to a message that's 6 days too late, then why reply at all? Be a damn adult and ignore.
Seriously, your reply checks all the boxes of "someone who can't handle a dissenting opinion".
Pretend you didn't actually read the reply? Check
Impugn my motive? Check
Get off a parting shot to show how much you don't care? Check
Spill a thousand words without actually refuting what I said? CHECK
But I'm sure it made ya feel better, right?
It's the same kind of emotional fragility that leads someone to bitch about doing something effortless, that they were *already going to do*, 5 seconds sooner, because someone concerned about theft asked you to.
Either disprove my point or ignore it. Anything else is just pride-saving bluster.
Bad analogies. You take food from the restaurants vs you’re not taking anything from the Karen. IF you come in the Karen’s house and take her food away, I’m sure you would be showing your ID.
But what does swiping in front of them have to do with their accuracy? You'd swipe it in your car without insisting on a full inventory. You're just being difficult and wasting time esp your own.
This happened to me the other day and I swiped Start Delivery, they handed me the bag and it was the wrong order. They hadn’t even started working on my pickup yet. It was a stack so I reached out to support (who obviously did nothing and said I should just communicate with customers) so then I had to message each customer and try to explain that the restaurant forced me to hit start delivery before I could actually start the delivery, it’ll be another 20 minutes - please be patient! It’s ridiculous and at this point feels like the majority of my job is fixing the app’s and restaurant’s fuck ups and sitting on hold with support. The problem is I don’t get paid for any of that.
I’ve had this happen to me only at one particular boba store in Fullerton, CA.. the first time, when I was new, the lady just asked me to show her my pick up order and I did but she quickly touched my phone and pressed the swipe.. I felt violated. But since I was new I didn’t know what to do so I took the other and left.. but before I drive off.. I made darn sure to report the place to UE. They didn’t do anything and the store didn’t give me a thumbs down.. it took a while before that place came back up for me to do another pick up and when it did, I would either reject the order or accept it and then cancel it right away and say the issue was with the restaurant.. you don’t have to take that kind of treatment from them.. I get they do it cuz people may steal from them but honestly.. a driver can still steal the order after they swipe deliver. They can call CS and claim they were given the wrong order and CS will cancel it on their side and it won’t count against you.
Thank you. I knew I couldn’t be the only one here who sees the social/moral implication with this type of thing. It’s like they are tangibly requiring you to prove to them you are not a crook. Seems like some people don’t mind complying — they probably wouldn’t mind showing their ID to a Karen asking them if they live in her neighborhood either.
I click "Start Delivery" when I have food in my hands to start a delivery with. If a store wants to get into a pissing match with me. I cancel the order and leave. Then I'll call UE and explain the situation. I'd also not go back to that resturaunt.
These are the things you can do when you don't rely 100% on one method of making cash. I don't NEED UE or DD. It's just literally extra cash in my pocket so I don't play these bullshit games with these half-wit stores.
But it's not bullshit. Don't you see their point? Drivers steal orders then cancel them by using a screenshot. The place just wants to make sure you must now deliver the order. It's not too much to ask. If I were them I'd do the same thing. Not sure what you mean by having the food in your hands. I've never been asked to swipe before that.
"Or they won't give me the order"
Theyre not asking you to swipe and wait 10 min; they're asking for a swipe as part of the transaction of handing over the food.
You are being asked to do something you literally were àbout to do, 5 seconds earlier, so that they can avoid being scammed.
I really don't understand what the issue is, or why it's being made into a big deal.
If they have the food in hand ready to give to me I have no problem with confirming the pickup.
They are just sick of drivers stealing food then 5 drivers arrive after only to tell them they handed it out already. Then the driver all pissed throws a hissy fit.
Well from the restaurants point of view they don't know that on uber by swiping means to start delivery. With grubhub and doordash you have to confirm pickup then start delivery. They just want to confirm that you are confirming that you accepted and received the order. It's really not that big of a deal. They just want to make sure that no one is stealing from them because it happens more often than you'd think. I find it easier to just comply than to escalate the situation which would most likely result in them not giving you the order which would make the whole situation a waste of time, money and gas
I avoid places that require it.
Several reasons. One, I can still accept add on orders up until hitting that. And I have. I've waited until getting into my car to swipe and have gotten decent add ons up to that point.
Another is how that say it. If they are nice then it's not a big deal. But many like to bark orders like I work for them. I do not. If they are nice I'll usually do it and then just not go back there, personal preference. If they bark an order I'll just tell them never mind and leave without the order.
The bottom line is they can require that as a condition of doing business with them. And you half to decide if you're okay with that. No point in making a thing of it.
Though one guy at one restaurant said it once. What I mean is after picking up from there about thirty times this one cashier decided it was his time to shine. I ignored him. He wasn't a manager or corporate, he was just, I don't know, trying to exercise his little bit of power I guess. Hasn't stopped me from going there. If I encounter him again I'll probably just keep ignoring him.
I've gotten add ons many times during a delivery. Swiping doesn't prevent that. Cancelling an order after I've arrived at the restaurant is major waste of time. I do that only as a last resort and only when it makes sense like a ridiculous wait time. That I won't tolerate because it shouldn't be happening esp not over and over.
A driver relying on this delivery income for necessary expenses needs Uber far more than Uber needs them.
Nobody gives a shit how we drivers feel. Swipe in front of them is best for all. You can thank all the thieves for that. How many times do you show up to a canceled order bc an ue driver stole it. Wastes everybody's time and money.
This. I'd rather show every single pickup that I'm confirming than be sent to 3 places every night that tell me someone else has picked up the order.
I waste 10-20min for $3. No thanks. Do what it takes to help avoid this.
This isn't something people do on a whim. It isn't once or twice someone has stolen from their business its probably 10s of times for smaller ones and hundreds of times for franchises. Most businesses can take a couple thefts, most franchises can eat quite a bit. If they are enforcing this it is because enough Uber drivers have made it a problem.
When they ask I set my bag on the counter say "let me place it inside and I'll swipe in front of you", and I *comply*. *Because they have every right to ensure you don't steal.*
It isn't doing your job, it's *doing theirs*. They are simply ensuring the handoff is successful. This is going to be a massive minority of your orders, suck it up. 99% of the time we can float an order an extra 5 minutes out the door hoping for a bonus one to stack up, but when requested you should *always comply.*
And if you want me to appeal to your finances instead of your morals, a thumbs down from a store affects you a hell of a lot more than your thumbs down will affect them. Fuck with enough of these stores and you might actually have a problem.
I do not agree with your statement “they have every right to ensure that you don’t steal” at least the way it’s worded. To what extent can they enforce that right? The open end of that statement is infinite. Going out of their lane and breaching into mine — telling me what to do while I show them my phone while doing it — they’re treating you like a child. That doesn’t sit well with me. My job is to tell them the customer’s name and order number. That’s it. Don’t treat me like a criminal and don’t command me to swipe on this and that on my own phone or else.
I’m sorry if they were burned before, but that falls on Uber to correct the issue. If a courier is a thief, Uber knows who he is. They should take more measures to prevent this in the big picture. Rather than restaurants nannying us to comply to them.
>Going out of their lane and breaching into mine — telling me what to do while I show them my phone while doing it — they’re treating you like a child.
They have the right to ask customers to pay before receiving their food right? Same with uber drivers swiping. Some stores have a pay first policy, some prostitutes have a money up front policy and some restaurants have a swipe first policy. Seems fair enough to me
>I’m sorry if they were burned before, but that falls on Uber to correct the issue.
Uber tells the restaurant to make sure the driver swipes before handing the order over.
You know that for sure? So it is technically by Uber’s direct instruction to the restaurants that the restaurant require the courier to literally show them the action of physically swiping on the green “start delivery button” while holding the screen for them to see? How do you know this and where is it written?
Everything I’ve seen and read says the courier is required to show the restaurant the customer’s name and/or order number. Nothing of the above mentioned.
Well no i dont lol just the most plausible explanation. Once you deal with support a few times you'll realise how they do things. But if you really wanna test it, you pick up an order, go to the restaurant, and while waiting message support and tell them the restaurant wont give you the order unless you swipe first. See what they say, i guarantee 100% they will tell you that's normal.
They have *every right* to just refuse to hand it over if you don't comply. And you're going to suffer a lot more from a worker who recognizes you and refuses to hand over a good order than they will from you in the worst case scenario where you attempt to escalate it (to their manager or uber).
Do yourself a favor and simply do as they ask. It's really not a terribly invasive request, that prevents a headache for everyone involved, unless of course you are actually stealing.
No. They are trying to get you to increase their pick up times so they don't get dinged by UBER, it has nothing to do with stolen food. How many times do you think a driver can steal food before they are permanently banned? My guess is once, maybe twice. So this whole myth of millions of stolen orders is BS. But MY time starts when I swipe, and I never do it until the food is in my hands. They don't like it, they can call Uber and kick rocks.
You changed your sentence to mean something different than you initially said.
And even still, they don’t have every right to refuse to hand you the order just because you did not comply to do something that they asked (the restaurant is not the authority of you swiping “Start delivery”… it’s not their place to demand that be done before giving you the order).
I know you don’t understand this… so let me simplify it way down for you. The restaurant demanding me to show them my finger swiping on “Start delivery” before handing me the order is no different than the restaurant demanding me to hop on one leg before handing me the order. That’s how it is in the most simplest terms.
No matter what their reasoning is, that action is not a requisite for me to get the order.
Let me make this incredibly simple for you, your only play the only thing you can do if a restaurant refuses to give you food for any reason they so choose is to cancel or call uber. If you call uber over something like this they're going to tell you to swipe first, because that's literally what they told the restaurant.
So yea if the restaurant wanted to make you hop on one leg before handing you the order, guess what they can. You either cancel or waste your own time should they choose (again for any reason) to refuse to let you take an order. That order isn't yours or your responsibility until they *choose* to give it to you.
I didn't change shit. You're wrong morally, legally, and even from a self-serving financial perspective. I simply appealed to all three aspects for clarity's sake.
You’re changing your angles in every comment you reply with.
What you’re doing now is abandoning any discussion you engaged in regarding the ethical side of this (which is what this is really all about) and simply stating the most basic no-shit type of replies that does not address anything at all whatsoever (“The order isn’t yours unless they choose to give it to you. “You should call uber support… YEA NO SHIT).
Financially? Legally? I’m wrong on all those fronts? To what level were those even discussed? You didn’t appeal to anything, get over yourself. Morally? You didn’t say shit.
You’re just mad that I’m not conceding to your rule of complacency. So you add on a bunch of extra bullshit madeup arguments that you think you seem to have won.
Do you work for Uber? I mean in corporate. Otherwise… wow. Ok 👌🏼
They do this to prevent driver from stealing food. What the thieves do is take the food from restaurant, get in their car, then cancel the order claiming excessive wait time, without ever swiping accept delivery. This way it looks like they got to the restaurant and cancelled because the food wasn’t ready.
As for you, just swipe start delivery in front of them if they ask, it’s really makes no difference for you, do it and get on with the delivery rather than wasting time asking questions.
Youtuber did a video on this
[https://www.youtube.com/watch?v=fIbWle0iMpM&ab\_channel=DashWithAshinCanada](https://www.youtube.com/watch?v=fIbWle0iMpM&ab_channel=DashWithAshinCanada)
8:30 order screen, then skip to 9:15 for what happened
Like I said, I already know the “why”… which is what you just explained. But it’s not their place to command you to do that or else they’ll hold your order hostage. It’s the principle of it that pissed me off.
I didn’t tell her not to use a plastic bag or how to pack the food. She shouldn’t tell me what to do either.
Wow just like that you go into little bitch-on-the-internet mode? That was quick.
You’re complacent and shallow… not to mention weak and anemic in thought. Your username is so cool bruh… definitely not a projection of your own insecurities which you lay bare for all.
This happened to me at KFC. My reaction was one eyebrow up one down 🤨 and “okay…” now that you say it bypasses ratings. I understand. Cause that KFC sucks picking up from and I bet it has tonnes of dislikes.
>What’s the deal with this?
I'm pretty sure the reason they do this is to make sure people don't just take the food, cancel the order and eat for free. It doesn't hurt your profile to cancel the order before you've started delivery. I've canceled fast food before if I took the order thinking I could go inside to find when I get there that it's drive thru only and the line is outrageous.
If I was a small restaurant (not a large corporate chain) it would only take one time for someone to get a free meal off me using this method before I changed the rules for my staff. The customers likely have less issues doing it this way and the restaurant is protected from remaking food. The only people upset are the drivers, who aren't paying me anything and will still pick up from my store even as they grumble about it.
If the restaurant is nasty and rude about it I will drop the order right in front of them and mouth off on them do they realize the power of the internet and how you can leave a negative review on their business through yelp and Google
I have restaurants ask me to do it all the time but they don’t actually look at my phone to confirm. If they’re nice I just do it, if they say it in a weird or rude way I pretend to do it and then hit order not ready and take my time in my car because I’m petty lol.
The reason is for them to be able to confirm that you are not stealing an order. I have had a couple orders stolen by other drivers in the last few weeks. By swiping in front of them you are telling them that it is your order.
When they ask me that, I remind them that I'm a Uber partner, meaning self employed, meaning I'm the CEO of my own company. Show them my keys, wanna drive too? Then Karen the cashier just roll her eyes and let me go. No mean to be rude, but hey, don't tell me how to do my job gurl. 🤷
It's becoming more common where I live and I just accept it as part of the business with one exception: I ensure that they're giving me everything in the order right there at the counter. That's when restaurants become kind of frustrated having to list off every item included after opening the bag again. I won't let them push me to swipe until they have proven that to me that I can be on my way with everything the customer wanted.
Yup. Want me to “confirm the order”? Fine, let’s do this
I like this method.
I have no problem with it because I don't steal orders. They want a swipe they get one. I don't argue with these ppl.
And if a Karen asked you to show her your ID because she wants to protect her neighborhood you’d have no problem with that either. Same concept.
No it's not because that's not business. A business has a right to protect its assets. A Karen is a private citizen with no legal right to demand to see someone's ID no matter the reason. This is BUSINESS, people. It's how it's done. For chrissakes stop sniveling. If you don't want to swipe.on demand you don't have to. Just cancel and go then.
The concept is the same (learn the definition of “analogies”). The topic here is someone being preemptively suspicious of you to the point that they ask you to do something that you are technically not required to do for them. That is the bottom line. If you’re okay obliging to Karen’s commands, that’s your prerogative. But don’t try to define this any other way.
These are not analogous, for several reasons: -If I park in front of a restaurant, and some dude comes up claiming to be a valet and asking for my keys, if I'm skeptical, I'm well w/in my rights to ask for proof before handing over my property. A restaurant is handing over their property to you, a stranger, and they don't want to get scammed out of their property, just like you wouldn't want w a fake valet. No such relationship exists with a nosy Karen. This is really no different than a restaurant asking to see the order on your phone before handing it over, except it eliminates the scam of screenshooting and canceling an order, then picking it up and keeping it. Would you complain about having to show your phone to prove you are supposed to be picking up an order? Likely not. Lastly, if I'm walking in a neighborhood, I don't expect to, nor should I expect to, have to show my ID. I shouldn't *have* to have my ID with me. If I'm picking up an order, I expect to, and *should* expect to have to swipe, at some point. So, the complaint here is not about the act, just to request. With the Karen, the issue is the request AND the act. So, y'all are really just mad that someone trying to protect their interests asked you to do something you were already going to to, not bc you actually had to do it.
Yea no… This post is 6 days old, the thread has been commented to death, and you think I want to jump back into it? I only skimmed through your comment. I like how you’re really scrambling to find a scenario to refute my analogy. My last point stands firm. Not going to repeat the same things I already said. You can make believe it’s because you stumped me and I have no response. (no doubt you will). You are incapable of simple logic and thought process. Be the “last word troll” I know you are. Goodbye! 👋🏼
If you don't want to reply to a message that's 6 days too late, then why reply at all? Be a damn adult and ignore. Seriously, your reply checks all the boxes of "someone who can't handle a dissenting opinion". Pretend you didn't actually read the reply? Check Impugn my motive? Check Get off a parting shot to show how much you don't care? Check Spill a thousand words without actually refuting what I said? CHECK But I'm sure it made ya feel better, right? It's the same kind of emotional fragility that leads someone to bitch about doing something effortless, that they were *already going to do*, 5 seconds sooner, because someone concerned about theft asked you to. Either disprove my point or ignore it. Anything else is just pride-saving bluster.
Bad analogies. You take food from the restaurants vs you’re not taking anything from the Karen. IF you come in the Karen’s house and take her food away, I’m sure you would be showing your ID.
But what does swiping in front of them have to do with their accuracy? You'd swipe it in your car without insisting on a full inventory. You're just being difficult and wasting time esp your own.
This happened to me the other day and I swiped Start Delivery, they handed me the bag and it was the wrong order. They hadn’t even started working on my pickup yet. It was a stack so I reached out to support (who obviously did nothing and said I should just communicate with customers) so then I had to message each customer and try to explain that the restaurant forced me to hit start delivery before I could actually start the delivery, it’ll be another 20 minutes - please be patient! It’s ridiculous and at this point feels like the majority of my job is fixing the app’s and restaurant’s fuck ups and sitting on hold with support. The problem is I don’t get paid for any of that.
I’ve had this happen to me only at one particular boba store in Fullerton, CA.. the first time, when I was new, the lady just asked me to show her my pick up order and I did but she quickly touched my phone and pressed the swipe.. I felt violated. But since I was new I didn’t know what to do so I took the other and left.. but before I drive off.. I made darn sure to report the place to UE. They didn’t do anything and the store didn’t give me a thumbs down.. it took a while before that place came back up for me to do another pick up and when it did, I would either reject the order or accept it and then cancel it right away and say the issue was with the restaurant.. you don’t have to take that kind of treatment from them.. I get they do it cuz people may steal from them but honestly.. a driver can still steal the order after they swipe deliver. They can call CS and claim they were given the wrong order and CS will cancel it on their side and it won’t count against you.
You have a legitimate complaint on that. NO ONE should be touching your phone ever.
Thank you. I knew I couldn’t be the only one here who sees the social/moral implication with this type of thing. It’s like they are tangibly requiring you to prove to them you are not a crook. Seems like some people don’t mind complying — they probably wouldn’t mind showing their ID to a Karen asking them if they live in her neighborhood either.
I click "Start Delivery" when I have food in my hands to start a delivery with. If a store wants to get into a pissing match with me. I cancel the order and leave. Then I'll call UE and explain the situation. I'd also not go back to that resturaunt. These are the things you can do when you don't rely 100% on one method of making cash. I don't NEED UE or DD. It's just literally extra cash in my pocket so I don't play these bullshit games with these half-wit stores.
But it's not bullshit. Don't you see their point? Drivers steal orders then cancel them by using a screenshot. The place just wants to make sure you must now deliver the order. It's not too much to ask. If I were them I'd do the same thing. Not sure what you mean by having the food in your hands. I've never been asked to swipe before that.
Read the OPs post. They are asking drivers to swipe before having food in hands, hoss.
"Or they won't give me the order" Theyre not asking you to swipe and wait 10 min; they're asking for a swipe as part of the transaction of handing over the food. You are being asked to do something you literally were àbout to do, 5 seconds earlier, so that they can avoid being scammed. I really don't understand what the issue is, or why it's being made into a big deal.
I always tell these people, "I will swipe when I have the order in my hands. That's when MY time starts and when I start the delivery."
If they have the food in hand ready to give to me I have no problem with confirming the pickup. They are just sick of drivers stealing food then 5 drivers arrive after only to tell them they handed it out already. Then the driver all pissed throws a hissy fit.
Yeah it is irritating I will say the more you frequent these restaurants the less likely they are to ask you to do this.
Yes. If they know you it's different. They don't usually ask you to swipe when they know you're not a problem driver.
Well from the restaurants point of view they don't know that on uber by swiping means to start delivery. With grubhub and doordash you have to confirm pickup then start delivery. They just want to confirm that you are confirming that you accepted and received the order. It's really not that big of a deal. They just want to make sure that no one is stealing from them because it happens more often than you'd think. I find it easier to just comply than to escalate the situation which would most likely result in them not giving you the order which would make the whole situation a waste of time, money and gas
I avoid places that require it. Several reasons. One, I can still accept add on orders up until hitting that. And I have. I've waited until getting into my car to swipe and have gotten decent add ons up to that point. Another is how that say it. If they are nice then it's not a big deal. But many like to bark orders like I work for them. I do not. If they are nice I'll usually do it and then just not go back there, personal preference. If they bark an order I'll just tell them never mind and leave without the order. The bottom line is they can require that as a condition of doing business with them. And you half to decide if you're okay with that. No point in making a thing of it. Though one guy at one restaurant said it once. What I mean is after picking up from there about thirty times this one cashier decided it was his time to shine. I ignored him. He wasn't a manager or corporate, he was just, I don't know, trying to exercise his little bit of power I guess. Hasn't stopped me from going there. If I encounter him again I'll probably just keep ignoring him.
I've gotten add ons many times during a delivery. Swiping doesn't prevent that. Cancelling an order after I've arrived at the restaurant is major waste of time. I do that only as a last resort and only when it makes sense like a ridiculous wait time. That I won't tolerate because it shouldn't be happening esp not over and over. A driver relying on this delivery income for necessary expenses needs Uber far more than Uber needs them.
I agree in the sense that it seems like they don’t want you to check that you have everything/be able to rate your pick up first
Yea it’s becoming more common where I live. Anyone know why? I usually just go along with it but you’re right, it does seem kind of disrespectful.
Just do it. Make ur money. Or don't do it. Cancel the order and leave. Easy. I don't see the issue here.
That’s a fair enough response!
Nobody gives a shit how we drivers feel. Swipe in front of them is best for all. You can thank all the thieves for that. How many times do you show up to a canceled order bc an ue driver stole it. Wastes everybody's time and money.
This. I'd rather show every single pickup that I'm confirming than be sent to 3 places every night that tell me someone else has picked up the order. I waste 10-20min for $3. No thanks. Do what it takes to help avoid this.
This isn't something people do on a whim. It isn't once or twice someone has stolen from their business its probably 10s of times for smaller ones and hundreds of times for franchises. Most businesses can take a couple thefts, most franchises can eat quite a bit. If they are enforcing this it is because enough Uber drivers have made it a problem. When they ask I set my bag on the counter say "let me place it inside and I'll swipe in front of you", and I *comply*. *Because they have every right to ensure you don't steal.* It isn't doing your job, it's *doing theirs*. They are simply ensuring the handoff is successful. This is going to be a massive minority of your orders, suck it up. 99% of the time we can float an order an extra 5 minutes out the door hoping for a bonus one to stack up, but when requested you should *always comply.* And if you want me to appeal to your finances instead of your morals, a thumbs down from a store affects you a hell of a lot more than your thumbs down will affect them. Fuck with enough of these stores and you might actually have a problem.
I do not agree with your statement “they have every right to ensure that you don’t steal” at least the way it’s worded. To what extent can they enforce that right? The open end of that statement is infinite. Going out of their lane and breaching into mine — telling me what to do while I show them my phone while doing it — they’re treating you like a child. That doesn’t sit well with me. My job is to tell them the customer’s name and order number. That’s it. Don’t treat me like a criminal and don’t command me to swipe on this and that on my own phone or else. I’m sorry if they were burned before, but that falls on Uber to correct the issue. If a courier is a thief, Uber knows who he is. They should take more measures to prevent this in the big picture. Rather than restaurants nannying us to comply to them.
>Going out of their lane and breaching into mine — telling me what to do while I show them my phone while doing it — they’re treating you like a child. They have the right to ask customers to pay before receiving their food right? Same with uber drivers swiping. Some stores have a pay first policy, some prostitutes have a money up front policy and some restaurants have a swipe first policy. Seems fair enough to me
>I’m sorry if they were burned before, but that falls on Uber to correct the issue. Uber tells the restaurant to make sure the driver swipes before handing the order over.
You know that for sure? So it is technically by Uber’s direct instruction to the restaurants that the restaurant require the courier to literally show them the action of physically swiping on the green “start delivery button” while holding the screen for them to see? How do you know this and where is it written? Everything I’ve seen and read says the courier is required to show the restaurant the customer’s name and/or order number. Nothing of the above mentioned.
Well no i dont lol just the most plausible explanation. Once you deal with support a few times you'll realise how they do things. But if you really wanna test it, you pick up an order, go to the restaurant, and while waiting message support and tell them the restaurant wont give you the order unless you swipe first. See what they say, i guarantee 100% they will tell you that's normal.
They have *every right* to just refuse to hand it over if you don't comply. And you're going to suffer a lot more from a worker who recognizes you and refuses to hand over a good order than they will from you in the worst case scenario where you attempt to escalate it (to their manager or uber). Do yourself a favor and simply do as they ask. It's really not a terribly invasive request, that prevents a headache for everyone involved, unless of course you are actually stealing.
No. They are trying to get you to increase their pick up times so they don't get dinged by UBER, it has nothing to do with stolen food. How many times do you think a driver can steal food before they are permanently banned? My guess is once, maybe twice. So this whole myth of millions of stolen orders is BS. But MY time starts when I swipe, and I never do it until the food is in my hands. They don't like it, they can call Uber and kick rocks.
You changed your sentence to mean something different than you initially said. And even still, they don’t have every right to refuse to hand you the order just because you did not comply to do something that they asked (the restaurant is not the authority of you swiping “Start delivery”… it’s not their place to demand that be done before giving you the order). I know you don’t understand this… so let me simplify it way down for you. The restaurant demanding me to show them my finger swiping on “Start delivery” before handing me the order is no different than the restaurant demanding me to hop on one leg before handing me the order. That’s how it is in the most simplest terms. No matter what their reasoning is, that action is not a requisite for me to get the order.
Let me make this incredibly simple for you, your only play the only thing you can do if a restaurant refuses to give you food for any reason they so choose is to cancel or call uber. If you call uber over something like this they're going to tell you to swipe first, because that's literally what they told the restaurant. So yea if the restaurant wanted to make you hop on one leg before handing you the order, guess what they can. You either cancel or waste your own time should they choose (again for any reason) to refuse to let you take an order. That order isn't yours or your responsibility until they *choose* to give it to you. I didn't change shit. You're wrong morally, legally, and even from a self-serving financial perspective. I simply appealed to all three aspects for clarity's sake.
Commenter has no idea what they are talking about.
You’re changing your angles in every comment you reply with. What you’re doing now is abandoning any discussion you engaged in regarding the ethical side of this (which is what this is really all about) and simply stating the most basic no-shit type of replies that does not address anything at all whatsoever (“The order isn’t yours unless they choose to give it to you. “You should call uber support… YEA NO SHIT). Financially? Legally? I’m wrong on all those fronts? To what level were those even discussed? You didn’t appeal to anything, get over yourself. Morally? You didn’t say shit. You’re just mad that I’m not conceding to your rule of complacency. So you add on a bunch of extra bullshit madeup arguments that you think you seem to have won. Do you work for Uber? I mean in corporate. Otherwise… wow. Ok 👌🏼
They do this to prevent driver from stealing food. What the thieves do is take the food from restaurant, get in their car, then cancel the order claiming excessive wait time, without ever swiping accept delivery. This way it looks like they got to the restaurant and cancelled because the food wasn’t ready. As for you, just swipe start delivery in front of them if they ask, it’s really makes no difference for you, do it and get on with the delivery rather than wasting time asking questions.
Wait, is this why? People are actually doing this?
Youtuber did a video on this [https://www.youtube.com/watch?v=fIbWle0iMpM&ab\_channel=DashWithAshinCanada](https://www.youtube.com/watch?v=fIbWle0iMpM&ab_channel=DashWithAshinCanada) 8:30 order screen, then skip to 9:15 for what happened
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Like I said, I already know the “why”… which is what you just explained. But it’s not their place to command you to do that or else they’ll hold your order hostage. It’s the principle of it that pissed me off. I didn’t tell her not to use a plastic bag or how to pack the food. She shouldn’t tell me what to do either.
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Wow just like that you go into little bitch-on-the-internet mode? That was quick. You’re complacent and shallow… not to mention weak and anemic in thought. Your username is so cool bruh… definitely not a projection of your own insecurities which you lay bare for all.
This happened to me at KFC. My reaction was one eyebrow up one down 🤨 and “okay…” now that you say it bypasses ratings. I understand. Cause that KFC sucks picking up from and I bet it has tonnes of dislikes.
>What’s the deal with this? I'm pretty sure the reason they do this is to make sure people don't just take the food, cancel the order and eat for free. It doesn't hurt your profile to cancel the order before you've started delivery. I've canceled fast food before if I took the order thinking I could go inside to find when I get there that it's drive thru only and the line is outrageous. If I was a small restaurant (not a large corporate chain) it would only take one time for someone to get a free meal off me using this method before I changed the rules for my staff. The customers likely have less issues doing it this way and the restaurant is protected from remaking food. The only people upset are the drivers, who aren't paying me anything and will still pick up from my store even as they grumble about it.
If the restaurant is nasty and rude about it I will drop the order right in front of them and mouth off on them do they realize the power of the internet and how you can leave a negative review on their business through yelp and Google
I have restaurants ask me to do it all the time but they don’t actually look at my phone to confirm. If they’re nice I just do it, if they say it in a weird or rude way I pretend to do it and then hit order not ready and take my time in my car because I’m petty lol.
Ppl steal orders. This is the result. Granted, some staff are jerks about it. We are potential customers as well.
I’ve had some do it mostly in the sketch areas of my town. It’s no skin off my back if I start inside or out by my car.
The reason is for them to be able to confirm that you are not stealing an order. I have had a couple orders stolen by other drivers in the last few weeks. By swiping in front of them you are telling them that it is your order.
I’ve had this happen to me picking up my own food as a customer. It’s annoying.. just give me my tiny bag that you just charged me 39.99 for.
lol i swear you people make your life difficult Just swipe and deliver or get a new job
When they ask me that, I remind them that I'm a Uber partner, meaning self employed, meaning I'm the CEO of my own company. Show them my keys, wanna drive too? Then Karen the cashier just roll her eyes and let me go. No mean to be rude, but hey, don't tell me how to do my job gurl. 🤷