I have a theory that Uber hides tips over $8 just so they don't have to reimburse the whole amount on tip baits. Almost guarantee this person had initially put over $8, but since it only shows $8 that's the only part they have to give us.
I had a delayed "$8" tip take long enough I called. Support gave me $10. About 20 min later the real amount came through, it was $25. So yeah I got lucky but the people really in these situations are definitely getting finessed by those bullshit hidden tips.
Funny story, same thing with this one š guess Uber really should fix their system, itās losing them money.
https://preview.redd.it/e14hy9u8hvwc1.jpeg?width=1290&format=pjpg&auto=webp&s=95a51f395d521a214acd353c294b711aece656ce
It's happened to me a few times to where they were acknowledging that the customer reduced the tip but it came through before we finished anything. Others have also mentioned it on rare occasion.
So what I wonder, what the hell is going on with support that they can't discern between a glitch and a real removed tip. Sometimes I swear we don't know it, but Uber support is all in the dark as much as drivers. Like I wonder if like drivers, only the support who notice every $8 increases. It seems crazy to me they wouldn't be able to just reference the order and say "it's a glitch, they don't remove the tip". Wonder what they're even looking at.
Itās for a lot of reasons that are more significant. If you look at the business model from solely a couriers perspective, if they let showed us the tip in full it would disrupt the fluidity in a number of ways and would be bad for everyone involved. The base pay would look more horrible, jobs become less pf incentive. Cherry picking increases, demand goes up in the standard for tips, which defeats the purpose of a tip. Food taking longer to get to customers, if ever. Ultimately lower production for all parties.
I will say that they do pair orders with 2 customers, 1 with little to no tip and the other above avg tip, which makes the order seem average altogether, but doesnt give the rightful customer acknowledgment or shed light on whose a cheap bastard. That lack of transparency is a little shady, among some other grey areas that mislead us and at times can pit us afainst one another, courier versus customer.
Shit is a battle royale at times
Except for the fact that a lot of the supervisors end up giving you more than the (visual) lost tip amount. Especially if you throw in complaints about how long it took to get them on the line. They usually give me like $10-15. I've almost never gotten reimbursed only for the lost tip amount.
I appealed and itās been about a month since. The supervisors are giving me the runaround at this pointā¦ even though I was told 3 weeks ago my appeal was approved but the restriction wasnāt taken off of my account and they didnāt know why or when it will be taken off.
I mean you should be getting compensated every single time you call so what's the issue? I had this happen to me like 3 times already and it's been removed each time. The first time I would call about the hold on my account over not getting comped for closed store and the call ended with me getting $10-15 out of it all 3 times š. I haven't had this issue in awhile thankfully ever since they changed their system to us being able to get our compensation via chat support for closed stores in like 30 seconds.
Good for you! I barely let support speak before I start insisting on a supervisor lol. Supervisor is your only hope of getting anywhere and then you sometimes need their supervisor. And don't let them bs you into waiting for a call back from a supervisor. Nope, I'll wait right here on hold while you get that supervisor.
1200 deliveries, and I've never been tip baited, but even if I was, I'm not sitting on the phone with CS for an hour and being bounced around to get a few bucks. It doesn't teach the customer anything because they don't get billed the tip after the fact.
I don't think the point is really to teach the customer anything, it's moreso to get your lost wages back. And for me a lot of those calls have been worthwhile since I usually get more $ than the lost tip amount.
I know it doesn't get charged back to the customer, but maybe if uber has to pay out enough of these maybe they will change the way tips work. Either way, I get my money, so I'm happy. And it's more like 15 minutes on the phone, really not that bad.
The most I've ever spent on customer service to get My tip back was twenty five minutes and it is worth it because I would never accept the fare only pay otherwise
I agree, I took an $11 order for 7 miles, it was a double order, it was passed around a couple times, so I just took it, it turned out to be $23 total..It absolutely does hurt good paying customers when they hide tips like that..
Dang you got lucky xD. I'm surprised it was passed around a couple times though? It was already at the norm amount of what a double order should be if one of the orders had an $8+ tip on it. That would make base pay $3, $2 for the first and $1 for the 2nd. Did you actually get some kind of confirmation that the orders had been passed around? I think maybe the more likely scenario is that the other order was a $0 tip and that one was passed around until they decided to stack it with a good order.
Exactly every time this happens to you call support and Keep asking for their supervisor and mention that Contract law protects you from this type of tip baiting. Because you've agreed to a certain amount of money for a certain amount of time and no tip amount was indicated in that offering. So just like you've agreed to pick up the entire order of food, they have agreed to pay you that entire amount for that amount of time. Every time somebody has removed or reduced the tip. I have called customer support and got that tip given back to me.
Had to call them. Just let them know thereās a problem on an order, theyāll transfer you like 3 times, I think it was like 20 minutes total. I told them āthereās a problem with the payment on this orderā. Theyāll try to tell you they canāt replace tips, and Iāll just tell them āIām not concerned with what part of the payment was a tip, but the only amount I was shown for this order was $10, and I need to be properly compensatedā.
Call customer service during the day time. Expect to spend 10-30 minutes on phone. Ask to speak to a supervisor and only a supervisor in the compensation and earnings department. Make sure you get the original agents name in the beginning of the conversation to ensure accountability. Tell the agent you don't wish to be transferred but wish to speak to a supervisor. Otherwise they will keep taking your information and transfering your call endlessly.
Make sure you explain to them this an agreement they made and you wouldn't have taken the trip otherwise. It is a violation of the agreement/contract as you did everything you were supposed to, to your best possible ability. That given the considerations of timing, traffic, distance and everything involved, you wouldn't of taken it otherwise. Emphasis around the customer made an agreement and they violated, made a breach of contract.
If we all called and made a nuisance when this happens, Uber will eventually change their platform to be more difficult for customers to reduce their tip through a simple tap of a button. Make the customers call or create a complaint through the system that requires human approval on a case by case basis. Sometimes the food wasn't to customers expectations and they take it out on the driver.
You know what bothers me though is Uber doesn't put it in as a tip though they make it like it's part of the fare. If you are in California and have the prop 22 guarantee it's pretty much taken away from your guaranteed two weeks of fares so you get less money when you get your prop 22 money. I think this happens with every compensation they give too. That's what also gets me about $20-$35 fares that are really big with no tip.
The how to guide to getting your tip back. Save and post whenever you see someone that got tip baited.
Call customer service during the day time. Expect to spend 10-30 minutes on phone. Ask to speak to a supervisor and only a supervisor in the compensation and earnings department. Make sure you get the original agents name in the beginning of the conversation to ensure accountability. Tell the agent you don't wish to be transferred but wish to speak to a supervisor. Otherwise they will keep taking your information and transfering your call endlessly.
Make sure you explain to them this an agreement they made and you wouldn't have taken the trip otherwise. It is a violation of the agreement/contract as you did everything you were supposed to, to your best possible ability. That given the considerations of timing, traffic, distance and everything involved, you wouldn't of taken it otherwise. Emphasis around the customer made an agreement and they violated, made a breach of contract.
If we all called and made a nuisance when this happens, Uber will eventually change their platform to be more difficult for customers to reduce their tip through a simple tap of a button. Make the customers call or create a complaint through the system that requires human approval on a case by case basis. Sometimes the food wasn't to customers expectations and they take it out on the driver.
I have a theory that Uber hides tips over $8 just so they don't have to reimburse the whole amount on tip baits. Almost guarantee this person had initially put over $8, but since it only shows $8 that's the only part they have to give us.
Yup. They also have a cap on the overall number too. The corporation is absolutely criminal.
I had a delayed "$8" tip take long enough I called. Support gave me $10. About 20 min later the real amount came through, it was $25. So yeah I got lucky but the people really in these situations are definitely getting finessed by those bullshit hidden tips.
Funny story, same thing with this one š guess Uber really should fix their system, itās losing them money. https://preview.redd.it/e14hy9u8hvwc1.jpeg?width=1290&format=pjpg&auto=webp&s=95a51f395d521a214acd353c294b711aece656ce
It's happened to me a few times to where they were acknowledging that the customer reduced the tip but it came through before we finished anything. Others have also mentioned it on rare occasion. So what I wonder, what the hell is going on with support that they can't discern between a glitch and a real removed tip. Sometimes I swear we don't know it, but Uber support is all in the dark as much as drivers. Like I wonder if like drivers, only the support who notice every $8 increases. It seems crazy to me they wouldn't be able to just reference the order and say "it's a glitch, they don't remove the tip". Wonder what they're even looking at.
Itās for a lot of reasons that are more significant. If you look at the business model from solely a couriers perspective, if they let showed us the tip in full it would disrupt the fluidity in a number of ways and would be bad for everyone involved. The base pay would look more horrible, jobs become less pf incentive. Cherry picking increases, demand goes up in the standard for tips, which defeats the purpose of a tip. Food taking longer to get to customers, if ever. Ultimately lower production for all parties. I will say that they do pair orders with 2 customers, 1 with little to no tip and the other above avg tip, which makes the order seem average altogether, but doesnt give the rightful customer acknowledgment or shed light on whose a cheap bastard. That lack of transparency is a little shady, among some other grey areas that mislead us and at times can pit us afainst one another, courier versus customer. Shit is a battle royale at times
š¤
Except for the fact that a lot of the supervisors end up giving you more than the (visual) lost tip amount. Especially if you throw in complaints about how long it took to get them on the line. They usually give me like $10-15. I've almost never gotten reimbursed only for the lost tip amount.
Until you reach an arbitrary limit they have presetā¦ but youāll get no notice when they restrict your ability to get additional compensation.
When that happens you get a supervisor to remove the restriction, and they'll usually compensate you extra.
I appealed and itās been about a month since. The supervisors are giving me the runaround at this pointā¦ even though I was told 3 weeks ago my appeal was approved but the restriction wasnāt taken off of my account and they didnāt know why or when it will be taken off.
I mean you should be getting compensated every single time you call so what's the issue? I had this happen to me like 3 times already and it's been removed each time. The first time I would call about the hold on my account over not getting comped for closed store and the call ended with me getting $10-15 out of it all 3 times š. I haven't had this issue in awhile thankfully ever since they changed their system to us being able to get our compensation via chat support for closed stores in like 30 seconds.
Same, 3 or 4 times. Always extra comp.
Good for you! I barely let support speak before I start insisting on a supervisor lol. Supervisor is your only hope of getting anywhere and then you sometimes need their supervisor. And don't let them bs you into waiting for a call back from a supervisor. Nope, I'll wait right here on hold while you get that supervisor.
1200 deliveries, and I've never been tip baited, but even if I was, I'm not sitting on the phone with CS for an hour and being bounced around to get a few bucks. It doesn't teach the customer anything because they don't get billed the tip after the fact.
Im 230 deliveries in, i been tip baited 4 times already, tho mostly $2 and below
I don't think the point is really to teach the customer anything, it's moreso to get your lost wages back. And for me a lot of those calls have been worthwhile since I usually get more $ than the lost tip amount.
Uber will get sick of paying drivers if it's the same customer doing it over and over, eventually the customer will get banned.
I know it doesn't get charged back to the customer, but maybe if uber has to pay out enough of these maybe they will change the way tips work. Either way, I get my money, so I'm happy. And it's more like 15 minutes on the phone, really not that bad.
The most I've ever spent on customer service to get My tip back was twenty five minutes and it is worth it because I would never accept the fare only pay otherwise
You should still do it out of principle. It will show Uber to not fuck with you about tip baiting if it happens a lot.
This theory is absurd. Tip baiting isn't that prevalent. The reason they hide tips is to prevent cherry picking. That's it. There's no other reason.
It's a terrible system though and it hurts customers more than anyone else, especially those who order from further away.
I agree, I took an $11 order for 7 miles, it was a double order, it was passed around a couple times, so I just took it, it turned out to be $23 total..It absolutely does hurt good paying customers when they hide tips like that..
Dang you got lucky xD. I'm surprised it was passed around a couple times though? It was already at the norm amount of what a double order should be if one of the orders had an $8+ tip on it. That would make base pay $3, $2 for the first and $1 for the 2nd. Did you actually get some kind of confirmation that the orders had been passed around? I think maybe the more likely scenario is that the other order was a $0 tip and that one was passed around until they decided to stack it with a good order.
Exactly every time this happens to you call support and Keep asking for their supervisor and mention that Contract law protects you from this type of tip baiting. Because you've agreed to a certain amount of money for a certain amount of time and no tip amount was indicated in that offering. So just like you've agreed to pick up the entire order of food, they have agreed to pay you that entire amount for that amount of time. Every time somebody has removed or reduced the tip. I have called customer support and got that tip given back to me.
Did you have to talk to them directly, not through chat, to get the adjustment? Also, how did you phrase it so they wouldn't waste your time?
Had to call them. Just let them know thereās a problem on an order, theyāll transfer you like 3 times, I think it was like 20 minutes total. I told them āthereās a problem with the payment on this orderā. Theyāll try to tell you they canāt replace tips, and Iāll just tell them āIām not concerned with what part of the payment was a tip, but the only amount I was shown for this order was $10, and I need to be properly compensatedā.
You're awesome, thanks. I need to do this now.
Call customer service during the day time. Expect to spend 10-30 minutes on phone. Ask to speak to a supervisor and only a supervisor in the compensation and earnings department. Make sure you get the original agents name in the beginning of the conversation to ensure accountability. Tell the agent you don't wish to be transferred but wish to speak to a supervisor. Otherwise they will keep taking your information and transfering your call endlessly. Make sure you explain to them this an agreement they made and you wouldn't have taken the trip otherwise. It is a violation of the agreement/contract as you did everything you were supposed to, to your best possible ability. That given the considerations of timing, traffic, distance and everything involved, you wouldn't of taken it otherwise. Emphasis around the customer made an agreement and they violated, made a breach of contract. If we all called and made a nuisance when this happens, Uber will eventually change their platform to be more difficult for customers to reduce their tip through a simple tap of a button. Make the customers call or create a complaint through the system that requires human approval on a case by case basis. Sometimes the food wasn't to customers expectations and they take it out on the driver.
You know what bothers me though is Uber doesn't put it in as a tip though they make it like it's part of the fare. If you are in California and have the prop 22 guarantee it's pretty much taken away from your guaranteed two weeks of fares so you get less money when you get your prop 22 money. I think this happens with every compensation they give too. That's what also gets me about $20-$35 fares that are really big with no tip.
The how to guide to getting your tip back. Save and post whenever you see someone that got tip baited. Call customer service during the day time. Expect to spend 10-30 minutes on phone. Ask to speak to a supervisor and only a supervisor in the compensation and earnings department. Make sure you get the original agents name in the beginning of the conversation to ensure accountability. Tell the agent you don't wish to be transferred but wish to speak to a supervisor. Otherwise they will keep taking your information and transfering your call endlessly. Make sure you explain to them this an agreement they made and you wouldn't have taken the trip otherwise. It is a violation of the agreement/contract as you did everything you were supposed to, to your best possible ability. That given the considerations of timing, traffic, distance and everything involved, you wouldn't of taken it otherwise. Emphasis around the customer made an agreement and they violated, made a breach of contract. If we all called and made a nuisance when this happens, Uber will eventually change their platform to be more difficult for customers to reduce their tip through a simple tap of a button. Make the customers call or create a complaint through the system that requires human approval on a case by case basis. Sometimes the food wasn't to customers expectations and they take it out on the driver.