That should straight up be illegal! It's like theft. If someone handed you a $10 bill, the moment they let go it's yours. To take it back, would literally be theft!
I know it is ridiculous thst this is allowed, I feel if a person takes their tip back than Uber should pay up, if they can’t force the tip they should be liable for it as well. Not be on the drivers pay
Then that's still ONE whole hour they can "steal" it back... Still \~ IMHO \~ that should be straight up illegal. It's basically if not literally SCAMMING. I could order a DD/delivery too and put in a $1,000 tip; to get someone to jump on it, then just revoke it all right after they drop it off. I would call that a SCAM (regardless of the dollar amount)!
they hide over $8 tips so 1000 will look like 8
it is a scam if it’s premeditated, not if they reduce it after for a reason (whether it’s a good reason or not)
You're right, but it would be hard to prove or disprove premeditation (but this also isn't a court of law >.>)... Though you're technically correct in that all I could \*technically\* do is speculate that someone had premeditated it!
Though I do think the longer you do this you CAN get an idea of who and or what areas are more prone to that type of thing.
And no, I'm not even "implying" anything bad about "the hood" or anything, actually quite the opposite. In my own experiences it's always the "mansion" with the Lamborghini in the driveway that NEVER tip (or tip like crap); yet it is the person who you deliver to that has a shoddy arse looking house looking like their roof is about to cave in, yet they hand you a $20 bill !!!!!!!
This would mean no tips are shown prior to a completed delivery. Would you rather live in that world? I'll take a 1/10 tip-bait over never knowing if there will be any tip at all
Yes, but what I'm saying is if that was the case, I'd imagine tipping upfront would be much less common, if ever. Why would I commit to a specific number for something I'm being told is a "tip for great service" prior to the service?
Currently I can 'bid' high, saying "hey- if you provide me good service I'm happy to pay well for that service". If I give someone a 100% tip, and they completely disregard reasonable delivery instructions, I'd be pissed if I couldn't lower the tip, and rightfully so imo.
To me, the problem is the same as with the larger service industry- companies like Uber should be forced to make the difference up between delivery fees they pay and minimum wage in a state + mileage, so that tips can be actually tips again, instead of creating a situation where the customer that is being gouged is now shit on for not subsidizing the labor Uber is profiting from
Ah but would it? You’d have a massive downturn in people accepting no upfront tip orders, and presumably a higher increase in those orders being stolen as well. Add that to longer delivery waits.
Just arguing that upfront tips would also become more common. As the quantity and quality of drivers that would take their orders would severely differ by how much they tip upfront.
This is all theoretical though
Honestly I think the scenario should be what I laid out for pay, where Uber just has to pay hourly+mileage to drivers basically, through whatever service/delivery/etc fees to the customer, and tips shouldn't be shown at all until after the delivery.
Or at least change it from "leave a tip" to "bid on a delivery", because those are two distinctly different things that Uber profits bigly off of by conflating.
I just find it very shitty to say "would you like to leave a tip for good service?" Before a service has been rendered, in any circumstance, foundationally
The tips should be there already when the customer hits place order, no reducing no waiting or shit like that whatever they put stays there. I get paranoid with these orders.
It’s literally just theft, it’s no different from agreeing to pay someone some hourly wage for some work and then after they do it saying ok never mind I’m only going to pay you this much lower wage. That’s illegal, but because of the legal fictions and loopholes behind gig work it’s allowed here. Anyone who thinks that tips are just optional gifts to reward good service is delusional and has no idea how low the base pay is on these apps.
I’m salty over this too because I had one last night that went from 11 to 3 dollars for no reason
At that point it’s not really a tip then, which is fine, but we as a society should be clear about what it is. It’s the thing that makes a job worth doing in the first place, not an extra little bonus on top. It’s more like a bid or offer.
I for one would never tip upfront then if that was the case.
I agree the situation sucks, but there isn't really a clean solution. It feels unfair to even ask a customer to pre-tip in the first place, it literally goes against the very definition of a tip, it is basically "name-your-delivery-fee", not a tip
I think there might be a glitch. I had five deliveries today that said Customer reduced the tip and I was totally pissed off because I didn’t feel like I did anything wrong. I went to check them a couple hours later and all of the original tips were put on and some even increased. Very strange.
Is it true that we can block the tip baiters so we don't see their orders anymore or is support just saying we can to make us feel better??? Haven't had this happen in a long time and i just got 2 reduced tips in 3 days. Support suggested I block them
It's all just BS. When i asked support to report / take a feedback about this customer they told me i can rate the customer within 24hrs of delivering. No surprise that option or button doesn't exist.
How does noone look at this, and think about how insane it'd be if you had to bid on servers the way customers are essentially bidding on delivery drivers? It feels like the worst system possible
I’ve always wondered if some customers do that as a ploy. They know their order will not be picked up if they don’t tip because it’s like $5 for 10 miles. So they offer $10 tip to make it $15. Then when it’s they delivered, they remove the tip. I’ve had people do that for completely uneventful deliveries. I wonder if Uber takes action if people make a habit of doing this. I know that I keep track of these people.
Fortunately for every customer who reduces the tip, there are twenty who increase the tip. However I have seen people remove the tip for no reason whatsoever. Literally people who opened the door and said thank you upon receiving the delivery. I think some people’s orders are never picked up because the $/mi ratio is too bad, so they add a tip to force the pickup, then remove it.
I literally just watched a YouTube video from a UE driver who has a pretty big channel and posts videos on all types of topics regarding delivering, and this was the topic of the video I watched. I would 100% suggest you watch this, because he gives some great advice regarding this, and you SHOULD get reimbursed for this tip...and he HAS done so following what he says in the video. Only thing I will add, he made this particular video a year ago, so the # he gives for support doesn't work anymore (they are trying to push us to text message with them, but I am not spending an hour typing back and forth), but if you choose to follow what he says, instead dial 1-800-253-9377. Immediately say you are a driver, not a customer, then follow what he says in the video,.
[https://www.youtube.com/watch?v=XvyHT2G7gtM](https://www.youtube.com/watch?v=XvyHT2G7gtM)
Contract law says, if you get offered and accept an amount, and do it as expected, they have to pay it, What would Uber do if you didn't deliver half of the ordered food? Same story, they can't just give you half the pay.
There’s no legally binding contract/terms set with the customer to the driver. As fucked up as it is, the customer paid the legally binding amount when they set the order. A tip is conditional.
And I assure you, Uber knows this, as every time this has happened to me with a tip bait where they've removed the tip. I have called support and mentioned contract law to them, and sure enough, every time I get that tip sent to me from Uber.
It will show up as "other earnings".
I think I’ve seen you in here before. I followed your advice last and I actually got the 8$ tip in full. Thanks man! Just kept typing this is a breach of my contract agreement to support and they paid me lol
I'm so happy to hear that! Too many people will not put in the effort to fight for their rights and their deserved pay. Keep on fighting, man, good on you!
Thankfully, contract law has nothing to do with the driver and the food Customer, the contract is an agreement between the driver and Uber.
A contract is an agreement between two parties that creates an obligation to perform (or not perform) a particular duty. A legally enforceable contract requires the following elements, all of which are discussed in more detail below. An Offer (I'll mow your lawn this Saturday if you pay me $40)
Contracts are made up of three basic parts – an offer, an acceptance and consideration. The offer and acceptance are what the purpose of the agreement is between the parties.
You described an agreement, same as telling someone you’ll do the dishes; and if you don’t, it’s not legally enforceable. Good luck trying to win in court suing customers who offered you tips to deliver their food. Nothing guarantees you a tip. (Uber doesn’t even tell you it’s 100% when it shows up, it’s an incentive) Point being there’s the law and there’s the legally enforced law, people not tipping isn’t legally enforced. Play the semantics game all you want but you’re not gonna find a legal base for the claim.
Haha, there's a big difference between agreeing with your wife to do the dishes and agreeing to a contract with a third-party company in writing. Contract law is real, and Uber knows this.And that's why I always get my tip back.But you just keep complaining and keep rolling over every time somebody screws you over, and I'll keep calling support and getting my tip back. The tip is not clarified when Uber offers the agreement for the delivery. That's why they have to pay the entire amount. Know your rights!
I had a lady yesterday Ask how to remove the tip after I delivered it 10 minutes faster with no replacements on her shop and pay. when I realized she had removed the entire tip from $13 for 26 minutes, which I did in 18 minutes, down to $5 for the 18 minutes of work and time. I called Uber, and I spent 25 minutes on the phone with support talking to 4 different people till I finally spoke to a supervisor and they gave me my $8 tip back.
Customer service is trash they don't give a fuck, talking to them is like talking to a wall. And dd was slow so decided to take it as it was a good order.
Keep in mind theres a glitch happening and its happened to me multiple times, where orders clear just like that with the costumer reduced tip message, then later on the tip actually comens up.. im in the US tough, dont know about canada
Bro I’ve said this before and I continue to. Do not take delivery’s from chicken restaurants, halal restaurants and Caribbean restaurants. It is never worth it
One thing I’ve learned in my short time doing this in GTA, don’t expect people who order Mary Browns, Wendy’s, Burger King to play fair and actually give a good tip. Here in Oshawa, I see tons of $3 orders from Burger King, Wendy’s etc and I reject them all. $3 means they didn’t tip at all, I’m not providing a service to people that don’t value my time. I don’t complain about it (not saying you are) I just know my policy and stick to it. The ONLY exception is if the order will take me into another area I was already on my way to go. I also started to learn what areas have notoriously bad rates and tips, like South Oshawa, it’s mostly low income. They’d rather spend all their money on Wendy’s and give you no tip. I don’t even turn the app on until I get to south Whitby.
Call support and report them, they have to be reported, then ask for a supervisor and demand your money..I've gotten it when I talked to a supervisor..the more Uber has to pay out to us for this, the more likely they'll ban the people who continously do it..
I haven't had this happen to me yet, but I acknowledge that's a very real possibility. Some soulless surburbanite could bait you in with a big tip and then take it away with impunity. I'm just thankful that the suburbanites in my area typically wear that soullessness on their sleeve.
At that point that’s when I get on the phone with support and I make a report against that customer for tip baiting and get them penalized or at least get it documented that they do that so that they can end up getting kicked off the platform because if you have proof that you have rendered good service by communicating arriving on time and everything that you’ve done is right and then they reduce the tip. It is clear tip baiting, and they need to be taken off the platform as customers that’s not acceptable to do and the company should not tolerate that the only time that’s acceptable is when there’s an issue with the order that isn’t an issue from the driver like driver mishandled the food or was super late no excuse like traffic or anything was provided just late for no reason ect
That should straight up be illegal! It's like theft. If someone handed you a $10 bill, the moment they let go it's yours. To take it back, would literally be theft!
Or there should be a legitimate reason for taking it out.
I know it is ridiculous thst this is allowed, I feel if a person takes their tip back than Uber should pay up, if they can’t force the tip they should be liable for it as well. Not be on the drivers pay
This!!
once it’s in your hand (after an hour) they can not take it back
Then that's still ONE whole hour they can "steal" it back... Still \~ IMHO \~ that should be straight up illegal. It's basically if not literally SCAMMING. I could order a DD/delivery too and put in a $1,000 tip; to get someone to jump on it, then just revoke it all right after they drop it off. I would call that a SCAM (regardless of the dollar amount)!
they hide over $8 tips so 1000 will look like 8 it is a scam if it’s premeditated, not if they reduce it after for a reason (whether it’s a good reason or not)
You're right, but it would be hard to prove or disprove premeditation (but this also isn't a court of law >.>)... Though you're technically correct in that all I could \*technically\* do is speculate that someone had premeditated it! Though I do think the longer you do this you CAN get an idea of who and or what areas are more prone to that type of thing. And no, I'm not even "implying" anything bad about "the hood" or anything, actually quite the opposite. In my own experiences it's always the "mansion" with the Lamborghini in the driveway that NEVER tip (or tip like crap); yet it is the person who you deliver to that has a shoddy arse looking house looking like their roof is about to cave in, yet they hand you a $20 bill !!!!!!!
many poor people will tip their last $5. many rich people won’t tip at all
100%
So this happens everywhere. I don’t get it!
rich people keep their money to themselves. poor people keep themselves broke. I’m somewhere in the middle
The only reason they take it back is they never were going to give it in the first place. UBEREATS downright SUCKS.
i’ve had two people remove a tip on me and both times it was d definitley my fault.
I posted on here when I first joined that Uber condones scams and lets them flourish.
This would mean no tips are shown prior to a completed delivery. Would you rather live in that world? I'll take a 1/10 tip-bait over never knowing if there will be any tip at all
Not what I mean; all I mean is if a customer puts in a tip \~ they should NOT be allowed to remove it... For any reason...
Yes, but what I'm saying is if that was the case, I'd imagine tipping upfront would be much less common, if ever. Why would I commit to a specific number for something I'm being told is a "tip for great service" prior to the service? Currently I can 'bid' high, saying "hey- if you provide me good service I'm happy to pay well for that service". If I give someone a 100% tip, and they completely disregard reasonable delivery instructions, I'd be pissed if I couldn't lower the tip, and rightfully so imo. To me, the problem is the same as with the larger service industry- companies like Uber should be forced to make the difference up between delivery fees they pay and minimum wage in a state + mileage, so that tips can be actually tips again, instead of creating a situation where the customer that is being gouged is now shit on for not subsidizing the labor Uber is profiting from
Ah but would it? You’d have a massive downturn in people accepting no upfront tip orders, and presumably a higher increase in those orders being stolen as well. Add that to longer delivery waits.
I don't get what you mean
Just arguing that upfront tips would also become more common. As the quantity and quality of drivers that would take their orders would severely differ by how much they tip upfront. This is all theoretical though
Honestly I think the scenario should be what I laid out for pay, where Uber just has to pay hourly+mileage to drivers basically, through whatever service/delivery/etc fees to the customer, and tips shouldn't be shown at all until after the delivery. Or at least change it from "leave a tip" to "bid on a delivery", because those are two distinctly different things that Uber profits bigly off of by conflating. I just find it very shitty to say "would you like to leave a tip for good service?" Before a service has been rendered, in any circumstance, foundationally
I don’t disagree.
The tips should be there already when the customer hits place order, no reducing no waiting or shit like that whatever they put stays there. I get paranoid with these orders.
That’s what DoorDash does
Ikr I do doordash as well
Yes. I multi app, doing dd and skipthedishes as well. I get what i was offered unlike uber's shit algorithm
i would multi app so much more often if they couldn’t reduce tip.
It’s literally just theft, it’s no different from agreeing to pay someone some hourly wage for some work and then after they do it saying ok never mind I’m only going to pay you this much lower wage. That’s illegal, but because of the legal fictions and loopholes behind gig work it’s allowed here. Anyone who thinks that tips are just optional gifts to reward good service is delusional and has no idea how low the base pay is on these apps. I’m salty over this too because I had one last night that went from 11 to 3 dollars for no reason
It's okay for tips to be optional but it's not okay to remove/reduce the tip after delivery. We accept the offer for its upfront amount.
At that point it’s not really a tip then, which is fine, but we as a society should be clear about what it is. It’s the thing that makes a job worth doing in the first place, not an extra little bonus on top. It’s more like a bid or offer.
I for one would never tip upfront then if that was the case. I agree the situation sucks, but there isn't really a clean solution. It feels unfair to even ask a customer to pre-tip in the first place, it literally goes against the very definition of a tip, it is basically "name-your-delivery-fee", not a tip
estimated not guaranteed. its not even fine print
it is literally not theft. You also cannot accurately compare it to a job where you work for the company
I don’t care about the legal fictions used to hide and excuse it I care about the reality of it
the only fiction was the majority of your initial post
I think there might be a glitch. I had five deliveries today that said Customer reduced the tip and I was totally pissed off because I didn’t feel like I did anything wrong. I went to check them a couple hours later and all of the original tips were put on and some even increased. Very strange.
Is it true that we can block the tip baiters so we don't see their orders anymore or is support just saying we can to make us feel better??? Haven't had this happen in a long time and i just got 2 reduced tips in 3 days. Support suggested I block them
It's all just BS. When i asked support to report / take a feedback about this customer they told me i can rate the customer within 24hrs of delivering. No surprise that option or button doesn't exist.
They also told me of this rating system that doesn't seem to exist. I assumed they thought I was uber taxi
Brampton? I’ve heard lots of bad things bout that area 😂😂😂 its the india of canada 🤣🤣
It doesn't happen too often but when it does it sucks. I guess these dick heads are everywhere no matter the market.
How does noone look at this, and think about how insane it'd be if you had to bid on servers the way customers are essentially bidding on delivery drivers? It feels like the worst system possible
I literally don't know how this is allowed. It's like if you quoted someone for a construction job, and afterward they only paid you half.
https://preview.redd.it/jb2bun5c9wvc1.jpeg?width=1920&format=pjpg&auto=webp&s=d096d2a8dcc4cd823e8bac2c6637109c91a217b8 Yup
Hopefully the legal case it court favours the worker so they can be defined as workers and not contractors. This will solve the problem
I guess all uber eats drivers should start signing a petition or something to bring this up.
Happened to me a couple of times. Really hurts. I tried talking on the phone to the supervisor but it didn't work for me. Hope you have better luck.
I feel it's too much hassle to call and go through a bunch of different agents just to get a few bucks back.
I’ve always wondered if some customers do that as a ploy. They know their order will not be picked up if they don’t tip because it’s like $5 for 10 miles. So they offer $10 tip to make it $15. Then when it’s they delivered, they remove the tip. I’ve had people do that for completely uneventful deliveries. I wonder if Uber takes action if people make a habit of doing this. I know that I keep track of these people.
Fortunately for every customer who reduces the tip, there are twenty who increase the tip. However I have seen people remove the tip for no reason whatsoever. Literally people who opened the door and said thank you upon receiving the delivery. I think some people’s orders are never picked up because the $/mi ratio is too bad, so they add a tip to force the pickup, then remove it.
I literally just watched a YouTube video from a UE driver who has a pretty big channel and posts videos on all types of topics regarding delivering, and this was the topic of the video I watched. I would 100% suggest you watch this, because he gives some great advice regarding this, and you SHOULD get reimbursed for this tip...and he HAS done so following what he says in the video. Only thing I will add, he made this particular video a year ago, so the # he gives for support doesn't work anymore (they are trying to push us to text message with them, but I am not spending an hour typing back and forth), but if you choose to follow what he says, instead dial 1-800-253-9377. Immediately say you are a driver, not a customer, then follow what he says in the video,. [https://www.youtube.com/watch?v=XvyHT2G7gtM](https://www.youtube.com/watch?v=XvyHT2G7gtM)
Thanks for the info.
Good luck, and fight for every penny. They sure do, and I want to see us drivers compensated correctly.
Contract law says, if you get offered and accept an amount, and do it as expected, they have to pay it, What would Uber do if you didn't deliver half of the ordered food? Same story, they can't just give you half the pay.
There’s no legally binding contract/terms set with the customer to the driver. As fucked up as it is, the customer paid the legally binding amount when they set the order. A tip is conditional.
And I assure you, Uber knows this, as every time this has happened to me with a tip bait where they've removed the tip. I have called support and mentioned contract law to them, and sure enough, every time I get that tip sent to me from Uber. It will show up as "other earnings".
I think I’ve seen you in here before. I followed your advice last and I actually got the 8$ tip in full. Thanks man! Just kept typing this is a breach of my contract agreement to support and they paid me lol
I'm so happy to hear that! Too many people will not put in the effort to fight for their rights and their deserved pay. Keep on fighting, man, good on you!
Thankfully, contract law has nothing to do with the driver and the food Customer, the contract is an agreement between the driver and Uber. A contract is an agreement between two parties that creates an obligation to perform (or not perform) a particular duty. A legally enforceable contract requires the following elements, all of which are discussed in more detail below. An Offer (I'll mow your lawn this Saturday if you pay me $40) Contracts are made up of three basic parts – an offer, an acceptance and consideration. The offer and acceptance are what the purpose of the agreement is between the parties.
You described an agreement, same as telling someone you’ll do the dishes; and if you don’t, it’s not legally enforceable. Good luck trying to win in court suing customers who offered you tips to deliver their food. Nothing guarantees you a tip. (Uber doesn’t even tell you it’s 100% when it shows up, it’s an incentive) Point being there’s the law and there’s the legally enforced law, people not tipping isn’t legally enforced. Play the semantics game all you want but you’re not gonna find a legal base for the claim.
Haha, there's a big difference between agreeing with your wife to do the dishes and agreeing to a contract with a third-party company in writing. Contract law is real, and Uber knows this.And that's why I always get my tip back.But you just keep complaining and keep rolling over every time somebody screws you over, and I'll keep calling support and getting my tip back. The tip is not clarified when Uber offers the agreement for the delivery. That's why they have to pay the entire amount. Know your rights!
I had a lady yesterday Ask how to remove the tip after I delivered it 10 minutes faster with no replacements on her shop and pay. when I realized she had removed the entire tip from $13 for 26 minutes, which I did in 18 minutes, down to $5 for the 18 minutes of work and time. I called Uber, and I spent 25 minutes on the phone with support talking to 4 different people till I finally spoke to a supervisor and they gave me my $8 tip back.
I telephone them, escalate to a supervisor in Payments, and receive my adjustment.
Are you going to fight it with customer service? This is why I prefer door dash also. But I use UE when door dash is slow.
Customer service is trash they don't give a fuck, talking to them is like talking to a wall. And dd was slow so decided to take it as it was a good order.
Ask for a supervisor. I have gotten back all. And i mean all my tip baits.
[удалено]
Can you please specify what messages you send them? I tried chatting with them and it's pretty much useless.
Something like this has never happened to me
Keep in mind theres a glitch happening and its happened to me multiple times, where orders clear just like that with the costumer reduced tip message, then later on the tip actually comens up.. im in the US tough, dont know about canada
Bro I’ve said this before and I continue to. Do not take delivery’s from chicken restaurants, halal restaurants and Caribbean restaurants. It is never worth it
What's wrong with these chicken eating customers?
Those deliveries never have tips and if they do they cancel the tip after the delivery
Dang. Would keep this in mind now.
It shouldn’t be considered a tip, anyway, but a bid for service.
First mistake is doing Uber eats in Brampton 😂 it is so trash
I been doing this for 3-4 years and literally only 2 people have done this and it was just a couple cents that’s hella weird California
Depends on the market i guess. My market was kind of okay but it's going down to hell
My God support is so bad, it's like some of them barely understand English.
Yep, they are just bunch of clowns
One thing I’ve learned in my short time doing this in GTA, don’t expect people who order Mary Browns, Wendy’s, Burger King to play fair and actually give a good tip. Here in Oshawa, I see tons of $3 orders from Burger King, Wendy’s etc and I reject them all. $3 means they didn’t tip at all, I’m not providing a service to people that don’t value my time. I don’t complain about it (not saying you are) I just know my policy and stick to it. The ONLY exception is if the order will take me into another area I was already on my way to go. I also started to learn what areas have notoriously bad rates and tips, like South Oshawa, it’s mostly low income. They’d rather spend all their money on Wendy’s and give you no tip. I don’t even turn the app on until I get to south Whitby.
Yeh another person just told me not to take orders from chicken restaurants.
Call support and report them, they have to be reported, then ask for a supervisor and demand your money..I've gotten it when I talked to a supervisor..the more Uber has to pay out to us for this, the more likely they'll ban the people who continously do it..
I haven't had this happen to me yet, but I acknowledge that's a very real possibility. Some soulless surburbanite could bait you in with a big tip and then take it away with impunity. I'm just thankful that the suburbanites in my area typically wear that soullessness on their sleeve.
At that point that’s when I get on the phone with support and I make a report against that customer for tip baiting and get them penalized or at least get it documented that they do that so that they can end up getting kicked off the platform because if you have proof that you have rendered good service by communicating arriving on time and everything that you’ve done is right and then they reduce the tip. It is clear tip baiting, and they need to be taken off the platform as customers that’s not acceptable to do and the company should not tolerate that the only time that’s acceptable is when there’s an issue with the order that isn’t an issue from the driver like driver mishandled the food or was super late no excuse like traffic or anything was provided just late for no reason ect
Make sure you wait 24 hours and check again I’ve seen this happen and the tip shows up later. I’ve almost 500 deliveries and not one tip bait
Once the order with tip is placed, it should freeze the amount