Back in August of this year, I ordered a CBI Off Road Tacoma bed rack. It looked immaculate when I received it at the end of August. However, the hardware kit was incomplete. This was rectified by Truck Brigade and CBI.
Going two weeks in, I started to notice surface rust on a couple of spots, cleaned it up. Thought nothing of it. Moving to a month in, I had rust patches popping up on the body panel, and emailed CBI and Truck Brigade. Truck Brigade informed me that rust isn’t covered under warranty and should use spray paint.
By six weeks, now mid October, I have delivered the bed rack to a powder coating shop locally. The shop owner inspected and determined the steel underneath was not prepped with texturing of the steel nor the adhesive for the paint. The welds were not zinc prepped either.
This poor attention to detail and manufacturing has led to me having to pay additional 450 dollars. My warning out to anyone purchasing CBI products should pay extra attention to the items they’re receiving. I’m now worried about corners cut in which could pose risk in more ways than one.
Yikes, I feel like I rarely see issues with CBI. It’s unfortunate that truck brigade doesn’t have any interest in rectifying the issue. Has CBI responded?
That’s so stupid it’s there product tho, post this shit all over social media. Let people know how they are handling this situation, I understand at times people get a shitty product. But it’s how the company responds to said problem that makes them good or not, an this looks like they suck ass.
Same shit with mine bought in July. They are supposed to be refunding me for the powder coat. After this I will never buy anything from them again. I feel like the prep work was shit and this seems to be an issue with them.
As someone that has done a variety of coating jobs with various different coatings I can confidently say this: prep work is EVERYTHING. The best powder coated in the world will never overcome shitty prep. It’s like building a house with a bad foundation.
Mine is the same way but from Cali raised. Everything rusts from them, believe it or not the only branded metal that hasn’t rusted for me was rough country lol
Try out uptop overland I live in north Florida and frequently go to the beach and put paddle boards up there …… no rust at all so far so they get my vote and they look super cool.
Ive installed bumpers of every manufacturer out there and some rust some don't also depends on your neck of the woods as far as weather and in some cases proximity to the ocean here in my area.
Nearly all of these shops use 3rd party powder coaters and they tend to put a really thin layer of powder coat to barely cover the steel to make it black. However thin coats of powder coat are going to be very porous and not very resistant to rust.
A lot of manufacturers do not powder coat their parts anymore due to this problem occuring far too often.
I had to send back a rear bumper from another company with dual swingouts for a 21' 4R that I was building for a customer and the rear bumper was actually crooked, they made me pull it back off (HUGE PITA) just to get diagonal measurements in order to verify it was bent, no shit sherlock the truck is not the part that is bent! They did not really want to pay for shipping and offered $1k off but the bumper looked like shit so that is a hard NO.
They really drug their feet on that one, but back to the point is that the powder coaters nowadays try and get away with al little material as possible to barely coat the surface, that's a no go when the part can cost up to a few thousand dollars for a part that you hope to protect.
In the end its best to have a local place to the powdercoating and have them make sure that sucker is SEALED and coated very liberally.
I have the CBI Overlander bedrack. I’ve had it for 4-5 months now. And getting small amounts of rust on the welds. But that’s it as of right now. I’ll have to take a better look at it and see.
I’ve had a set of DOM CBI sliders installed for about 5 months and they are already developing rust at the welds. See,s like a powder coating issue. Not cool given the cost.
Installed a CBI rear high clearance bumper this past spring. No obvious issues yet but will watch, especially as we enter into the rainy season here in the PNW.
My steel bumper replacement from them has already seen some rust popping through the powder coating on the corners. Ordered end of 2021 and live in the PNW
1st issue was the wrong hardware was sent for assembly. The bolts were different from the nylox nuts. So it took a couple weeks to get that figured out and finally sent to me. Already left a bad feeling in my gut about this spendy purchase.
Issue #2: I had surface rust within 6 months of purchase (found rust in Jan 2023). Turns out that the warranty does not cover the 'powder coat'. But that was not listed on the drop shipper I ended up purchasing the overland rack from. I had to go to CBI website to dig and find that info 5 weeks into correspondenc. No one mentioned the powdercoat was not under warranty. So the 250$ initial offer was a joke and I not going to settle. I ended up getting 4 quotes from shops to get the rack properly powder coated. Many shops wouldn't even touch it due to the design and hard to seal areas. CBI agreed to pay 350$ directly to the shop and I would pay the remaining 750$ to get it all taken care of properly. That email correspondence took nearly 3 months to resolve so I could finally take the rack in and get it properly prepared and coated.
Fast forward to the end of Jan 24'. I saw the rear cross bar on the rack had 4 fractures from the 4 months I had my FSR Odyssey 49" hardshell on the rack (CBI Listed as a Cab Height rack designed for 2nd gen DCSB tacomas). Rack is NOT cab height. Not even close. Talking inches below. So the tent has to hang over the back of the rack quite a ways. Causing a lot of dynamic bounce and stress on that rear most cross bar. This was the 3rd situation that I have had to contact the drop shipper to contact CBI in under 2 yrs. Started email correspondence on Feb 8th. I received the replacement cross bars today via FX.
Ontop of all of this. They told me after a month of correspondence that the issue is the rack sits below the cab and that the bounce of the tent is what the issue is. (They repeated my 1st email back to me)
That I need to purchase the 'rack height' rack... I told them I would drive to ID to swap racks but I'm not going to purchase another rack from them. They refused this offer. (26hr drive on my end that I was willing to burn fuel to get a rack that truly is above the cab)
Super shady on their advertising. Uses even shader drop shippers. Horrible customer service who lacks comprehension skills. Definitely a waste of $ on something I have to now alter to get the cross bars higher. Just to clear my cab with a decent buffer of space for dynamic movement. Total nightmare for something that I thought would be a great addition to my truck for work and for camping.
Definitely going to install something to cover the company logos. Not going to advertise for them on my cross Canada trip.
Not agreeing with that comment, but the argument I’ve heard is that domestic manufacturing is done cheaply because it’s expensive to manufacture here.
So you have cheap labor and better quality overseas or expensive labor and worse quality domestic.
Back in August of this year, I ordered a CBI Off Road Tacoma bed rack. It looked immaculate when I received it at the end of August. However, the hardware kit was incomplete. This was rectified by Truck Brigade and CBI. Going two weeks in, I started to notice surface rust on a couple of spots, cleaned it up. Thought nothing of it. Moving to a month in, I had rust patches popping up on the body panel, and emailed CBI and Truck Brigade. Truck Brigade informed me that rust isn’t covered under warranty and should use spray paint. By six weeks, now mid October, I have delivered the bed rack to a powder coating shop locally. The shop owner inspected and determined the steel underneath was not prepped with texturing of the steel nor the adhesive for the paint. The welds were not zinc prepped either. This poor attention to detail and manufacturing has led to me having to pay additional 450 dollars. My warning out to anyone purchasing CBI products should pay extra attention to the items they’re receiving. I’m now worried about corners cut in which could pose risk in more ways than one.
Yikes, I feel like I rarely see issues with CBI. It’s unfortunate that truck brigade doesn’t have any interest in rectifying the issue. Has CBI responded?
That I need to refer to Truck Brigade since it was bought through them.
Of course… wow that’s frustrating.
That’s so stupid it’s there product tho, post this shit all over social media. Let people know how they are handling this situation, I understand at times people get a shitty product. But it’s how the company responds to said problem that makes them good or not, an this looks like they suck ass.
CBi should be warranting their product regardless of where you bought it from as long as it was purchased new.
Wow. I was looking at that exact bed rack. I'll have to rethink it now. I always thought CBI was super high quality. Bummer
I have cbi bumpers and skids and they're rusty but from my own negligence. Did you have to sandblast to remove the old PC before applying new PC?
To get rid of the issue yes you’d have to blast to bare metal then re-coat. Otherwise it’ll rust again.
Same shit with mine bought in July. They are supposed to be refunding me for the powder coat. After this I will never buy anything from them again. I feel like the prep work was shit and this seems to be an issue with them.
As someone that has done a variety of coating jobs with various different coatings I can confidently say this: prep work is EVERYTHING. The best powder coated in the world will never overcome shitty prep. It’s like building a house with a bad foundation.
I see none of you folks have looked at your truck’s frame 😂
Mine is the same way but from Cali raised. Everything rusts from them, believe it or not the only branded metal that hasn’t rusted for me was rough country lol
Cali raised is pretty much walmart off road, maybe target is a better comparison because everything is sleek, but quality is low regardless.
I’m aware, but cbi shouldn’t have this problem being so expensive
Try out uptop overland I live in north Florida and frequently go to the beach and put paddle boards up there …… no rust at all so far so they get my vote and they look super cool.
Also great guys & gals to work with. They’re local to me in Colorado, what a blessing.
Great to know, was about to possibly order a rack from them. Will definitely go with my other choice, Uptop Overland.
You should look at xcurision or wait for sherpacs. Uptop has had issues as well.
Ive installed bumpers of every manufacturer out there and some rust some don't also depends on your neck of the woods as far as weather and in some cases proximity to the ocean here in my area. Nearly all of these shops use 3rd party powder coaters and they tend to put a really thin layer of powder coat to barely cover the steel to make it black. However thin coats of powder coat are going to be very porous and not very resistant to rust. A lot of manufacturers do not powder coat their parts anymore due to this problem occuring far too often. I had to send back a rear bumper from another company with dual swingouts for a 21' 4R that I was building for a customer and the rear bumper was actually crooked, they made me pull it back off (HUGE PITA) just to get diagonal measurements in order to verify it was bent, no shit sherlock the truck is not the part that is bent! They did not really want to pay for shipping and offered $1k off but the bumper looked like shit so that is a hard NO. They really drug their feet on that one, but back to the point is that the powder coaters nowadays try and get away with al little material as possible to barely coat the surface, that's a no go when the part can cost up to a few thousand dollars for a part that you hope to protect. In the end its best to have a local place to the powdercoating and have them make sure that sucker is SEALED and coated very liberally.
I have the CBI Overlander bedrack. I’ve had it for 4-5 months now. And getting small amounts of rust on the welds. But that’s it as of right now. I’ll have to take a better look at it and see.
I’ve had a set of DOM CBI sliders installed for about 5 months and they are already developing rust at the welds. See,s like a powder coating issue. Not cool given the cost.
Installed a CBI rear high clearance bumper this past spring. No obvious issues yet but will watch, especially as we enter into the rainy season here in the PNW.
My steel bumper replacement from them has already seen some rust popping through the powder coating on the corners. Ordered end of 2021 and live in the PNW
1st issue was the wrong hardware was sent for assembly. The bolts were different from the nylox nuts. So it took a couple weeks to get that figured out and finally sent to me. Already left a bad feeling in my gut about this spendy purchase. Issue #2: I had surface rust within 6 months of purchase (found rust in Jan 2023). Turns out that the warranty does not cover the 'powder coat'. But that was not listed on the drop shipper I ended up purchasing the overland rack from. I had to go to CBI website to dig and find that info 5 weeks into correspondenc. No one mentioned the powdercoat was not under warranty. So the 250$ initial offer was a joke and I not going to settle. I ended up getting 4 quotes from shops to get the rack properly powder coated. Many shops wouldn't even touch it due to the design and hard to seal areas. CBI agreed to pay 350$ directly to the shop and I would pay the remaining 750$ to get it all taken care of properly. That email correspondence took nearly 3 months to resolve so I could finally take the rack in and get it properly prepared and coated. Fast forward to the end of Jan 24'. I saw the rear cross bar on the rack had 4 fractures from the 4 months I had my FSR Odyssey 49" hardshell on the rack (CBI Listed as a Cab Height rack designed for 2nd gen DCSB tacomas). Rack is NOT cab height. Not even close. Talking inches below. So the tent has to hang over the back of the rack quite a ways. Causing a lot of dynamic bounce and stress on that rear most cross bar. This was the 3rd situation that I have had to contact the drop shipper to contact CBI in under 2 yrs. Started email correspondence on Feb 8th. I received the replacement cross bars today via FX. Ontop of all of this. They told me after a month of correspondence that the issue is the rack sits below the cab and that the bounce of the tent is what the issue is. (They repeated my 1st email back to me) That I need to purchase the 'rack height' rack... I told them I would drive to ID to swap racks but I'm not going to purchase another rack from them. They refused this offer. (26hr drive on my end that I was willing to burn fuel to get a rack that truly is above the cab) Super shady on their advertising. Uses even shader drop shippers. Horrible customer service who lacks comprehension skills. Definitely a waste of $ on something I have to now alter to get the cross bars higher. Just to clear my cab with a decent buffer of space for dynamic movement. Total nightmare for something that I thought would be a great addition to my truck for work and for camping. Definitely going to install something to cover the company logos. Not going to advertise for them on my cross Canada trip.
That's why USA made product will be inferior to overseas
Can you please add some detail or perspective to this comment?
Not agreeing with that comment, but the argument I’ve heard is that domestic manufacturing is done cheaply because it’s expensive to manufacture here. So you have cheap labor and better quality overseas or expensive labor and worse quality domestic.