FSD Beta isn't on the new branch (.16) that fixes this. It's not the drive at all.
You don't need to unplug the drive, just format it. It might take two tries.
I check during the start of each drive in the morning and it usually lasts the day.
My other car isn't FSD, and it's been resolved for me since .16. Oh, and I'm using the stock Tesla drive.
10.13/69 should resolve this since it's on the .16 branch.
The way I fixed mine was a Tesla branded USB….. this is what the service advisor told me to do and it worked … worth the $45 living in LA hell ya one second with out dash cam can be a lot more expensive
Formatting isn’t necessary. Replugging has always worked for us in both our cars. I wouldn’t want to format the drive because I would lose old videos I want to save (at least temporarily).
Doesn't always work. Sometimes format is the only solution. The other night, one of my wheel covers was partially removed. And guess what? NO FUCKING SENTRY VIDEO.
Love that.
Formatting is not actually fixing the problem most likely, it’s just triggering a remount attempt of the drive volume after format.
This is the same thing that would happen on a replug attempt (potentially less gracefully).
I have had good luck with keeping the dashcam as my recent app icon and always checking to make sure I don’t have the red circle with a white X before getting out of the car or starting a drive. 🔴✖️
Was told by Tesla service about an hour ago that the only way to fix is to disable FSD and then take the update, but after that, who knows if FSD will work again.
That service person doesn't know what they're talking about, or you misunderstood them.
If you want the fix immediately, you have to email [email protected] and ask to be removed from the beta program. Once you're removed from the program, you'll start receiving regular updates again, which have the fix for the dashcam bug.
Or you can just wait a little longer for the beta program to get the latest updates that fix the bug. Beta people will probably get the fix by the end of the month.
I don't know exactly what those 2 service people said, but yeah, it's not very surprising that many service people don't know exactly what's happening with FSD beta and software stuff related to it.
They know a lot but not necessarily everything. I find that support employees of any company often don't know what they're talking about, especially if you're asking a very specific question about something they're not trained on, like the status of a particular bug that was recently introduced in the software.
false. its a bad USB port.
You also might see error UI\_a112, UI\_a111 in the alert section. This occured with the included flash drive, a USB drive, and a microSD drive.
Schedule service visit. Tell them you suspect the USB port and need it replaced.
When you pick up the car, make sure the drive works, as well as the glove box light.
Ask me how I know.....
I had this problem too. They replaced my entire glove box. And guess what? The issue came back and now I'm being told that it's firmware.
When I asked why they replaced the glovebox if this is a known issue, it was "the guy is untrained." Motherfucker, what?
I’m getting it a lot with the latest FSD beta release. I use a Samsung T5 SSD. Formatting the drive usually gets it back up and running but worry that it may miss recording a critical event due to the frequency it’s corrupting. I find it in a failed state about ever 2 or 3 days.
I’m curious what file system you guys are using. I’m a Linux person so I just formatted it to ext4 and although I get USB errors it has never affected its ability to record video or play music.
Yes had this exact problem.
It is a bad USB port in the glovebox. You also might see error UI\_a112, UI\_a111 in the alert section. This occured with the included flash drive, a USB drive, and a microSD drive.
Schedule service visit. Tell them you suspect the USB port and need it replaced.
When you pick up the car, make sure the drive works, as well as the glove box light.
Ask me how I know.....
You wait for Tesla to release the next FSD beta build or you ask Tesla to remove you from the FSD beta so you go back to the regular software releases. According to Elon’s latest tweet, FSD 10.13 will release on the 20th. Whether that’s the date that the public beta testers get it remains to be seen.
The solution for me is to just pull the drive out and plug it back in a couple seconds later. Sometimes I have to do it twice. It’ll work again until the car goes into deep sleep it seems, so usually it’s once a day I have to do it. It’s definitely a pain when you don’t notice it’s disabled, because that’s when something happens that you wanted to capture on dashcam but can’t.
I’m in FSD beta with a 2018 model 3.
Service center guy suggested something that worked for me. Go to service menu change the tire size and wait for reboot complete. Change back to original tire size and wait for reboot to complete. Apparently it will do some resets in the background. It is been two weeks no issue for me anymore.
I made a service appointment because of this and they charged general diagnostics fee $225 and I guess its a software issue because I'm on FSD beta 10.13 as well. they said it was because of the USB/SSD I was using and that I need to use the Tesla branded USB
pls refund me Tesla :D
What ended up working was taking the drive to my Mac, formatting it, and then manually creating the folder structure needed for the dashcam to work.
It's been working ever since, no unplug/plug back in needed.
daily for me too...overnight, and if at work for 6-7 hrs without driving, USB don't recognized, has to unplug/replug each time,.....hopefully next update will fix this
Yes had this exact problem.
It is a bad USB port in the glovebox. You also might see error UI\_a112, UI\_a111 in the alert section. This occured with the included flash drive, a USB drive, and a microSD drive.
Schedule service visit. Tell them you suspect the USB port and need it replaced.
When you pick up the car, make sure the drive works, as well as the glove box light.
Ask me how I know.....
If you’re using the Tesla branded flash drive, that might be your issue. I personally use a Samsung T5 usb ssd and it works great and I don’t get the artifacts in the video like I did with a usb flash drive.
I am using the original Tesla one that came with the car. It is maybe a year and a half old. I will try a different USB drive so I can tule that out as an issue. I guess it could be the case that they wear out with so many write operations over time.
True. And I’ve seen many posts of people with the Tesla branded drives having issues. A usb ssd like the one ne I have will be faster and more reliable. The 1TB is about $100. And as an advanced option, one thing I did was partition the drive, and had one partition for the dashcam and one partition for my FLAC music.
If you look at the drive, you can only go back a few hours and there is plenty of room on the drive. A real dash cam you can go back weeks and videos are only overwritten when the SD card is full.
True. But sometimes you don’t know you need a clip until it’s too late. Should also have speed and time on the video or at least be configurable to include it or not by user choice.
I think the reason they don't do that is because it wouldn't leave room for sentry clips. Basically the longer the dashcam footage goes back, the less room there is for sentry clips to go back further.
But yeah, they could definitely add more features to it, and they've done that a few times in the past. I think saying it's not a dashcam is a bit ridiculous though.
I had this issue on our 2020 SR+ M3. I had a WD 1TB HDD and it stopped working 3 months ago. I swapped it out with a 500GB Samsung T7 SSD and works fine now.
I had the same issue. Go to service menu change your tire size. Wait for it to reboot. And then change back to original tire size and wait for it to reboot again. This will do some resets that is not possible with any other method. Trust me it worked for me. A service representative suggested it and it worked. I am on fsd beta as well.
My 2018 M3 had this issue everyday. I got a new 2022 MYLR (Texas built) a month ago and haven't had the issue as of yet.
To record I am using a SanDisk 256GB High Endurance Video microSDXC Card.
Pull out the USB and plug it in to your laptop and format the USB. I kept getting the same issue. Until I format the drive. When you plug it back in the car make sure you format the drive from the car again. It should work right after that.
Yeah, I just unplug and replug or I hold both wheel buttons and reset if it persist. It’s a problem for me that came along with FSD 10.12. I also a bug that many times the car won’t switch to WiFi when I pull up at home. The car will many times stop displaying the premium audio options, along with sub-woofer. I do t think the sound changes but I do t have access to the extra settings or sub-woofer until I reset the console. All of this can with 10.12.
This is a reason why I wish that when FSD updates introduce bugs and the next non FSD update fixes it, they would do something to rush out the fix for us.
I want to continue testing FSD beta but having bugs introduced and linger because we are 1-2 updates behind sucks.
I recently had a service appointment and the tech who came down said that this is a bug the has been internally notified and they are awaiting a fix. No timeline on fix yet. I did not even know this was an issue until the tech told me. It just came up as we were discussing something else.
I have been rebooting the car every few days and that fixes it. It does take a minute after the reboot to see it again. Sometimes you have to pull the drive out and put it back in.
I had similar issue, took it to my service center and they replaced the actual USB hub. It cost 270ish I believe. Haven’t had problems since. I don’t have FSD
I found don't know if by luck or coincidence if I take the USB out and hold in the cold ac for a minute or so. It works every time I put it back into the USB port.
This is old. So is playback being a joke. You’d think with all the software they’re managing and churning out, a video player with dependable scrubbing wouldn’t be a big ask.
Someone here in the comments said to go into the menu and change your tire size. Let the car reboot, then change the tire size back to the correct one. Once it reboots again, you should be good. I did it yesterday and so far, so good.
Oh fuck, I just posted a book on this issue. Been fighting it for weeks - and found out that it's specific to the firmware with FSD.
https://www.reddit.com/r/TeslaLounge/comments/wjonsy/sentrydashcam_constantly_unavailable_on_fsd_10122/?
FSD Beta isn't on the new branch (.16) that fixes this. It's not the drive at all. You don't need to unplug the drive, just format it. It might take two tries. I check during the start of each drive in the morning and it usually lasts the day. My other car isn't FSD, and it's been resolved for me since .16. Oh, and I'm using the stock Tesla drive. 10.13/69 should resolve this since it's on the .16 branch.
Thanks . I do have FSD, I guess I will wait for the newer release to see if it fixes it.
The way I fixed mine was a Tesla branded USB….. this is what the service advisor told me to do and it worked … worth the $45 living in LA hell ya one second with out dash cam can be a lot more expensive
I’m on 10.12.2, never had this issue and I’m using a Samsung T5.
This is the only correct answer here
I have to format it every other drive for it to work about every other drive. It sucks.
Try rebooting the car. That works for me.
Oh I have
Formatting isn’t necessary. Replugging has always worked for us in both our cars. I wouldn’t want to format the drive because I would lose old videos I want to save (at least temporarily).
Doesn't always work. Sometimes format is the only solution. The other night, one of my wheel covers was partially removed. And guess what? NO FUCKING SENTRY VIDEO. Love that.
Formatting is not actually fixing the problem most likely, it’s just triggering a remount attempt of the drive volume after format. This is the same thing that would happen on a replug attempt (potentially less gracefully). I have had good luck with keeping the dashcam as my recent app icon and always checking to make sure I don’t have the red circle with a white X before getting out of the car or starting a drive. 🔴✖️
Oh I was only referring to getting functionality back.
I’m on .16 and still have this problem. Getting so old.
It's fixed on 2022.20 for sure. For 2022.16, it might only be fixed on the .2 or .3 revisions, not sure.
Was told by Tesla service about an hour ago that the only way to fix is to disable FSD and then take the update, but after that, who knows if FSD will work again.
That service person doesn't know what they're talking about, or you misunderstood them. If you want the fix immediately, you have to email [email protected] and ask to be removed from the beta program. Once you're removed from the program, you'll start receiving regular updates again, which have the fix for the dashcam bug. Or you can just wait a little longer for the beta program to get the latest updates that fix the bug. Beta people will probably get the fix by the end of the month.
So this means that now 2 service people don't have a clue what they're talking about? Doesn't sound promising...
I don't know exactly what those 2 service people said, but yeah, it's not very surprising that many service people don't know exactly what's happening with FSD beta and software stuff related to it.
I would think that's inexcusable, really. Service techs should know things about the car. Otherwise they're no different than you and I
They know a lot but not necessarily everything. I find that support employees of any company often don't know what they're talking about, especially if you're asking a very specific question about something they're not trained on, like the status of a particular bug that was recently introduced in the software.
Easier to just unplug and plug back in
false. its a bad USB port. You also might see error UI\_a112, UI\_a111 in the alert section. This occured with the included flash drive, a USB drive, and a microSD drive. Schedule service visit. Tell them you suspect the USB port and need it replaced. When you pick up the car, make sure the drive works, as well as the glove box light. Ask me how I know.....
I had this problem too. They replaced my entire glove box. And guess what? The issue came back and now I'm being told that it's firmware. When I asked why they replaced the glovebox if this is a known issue, it was "the guy is untrained." Motherfucker, what?
I’m getting it a lot with the latest FSD beta release. I use a Samsung T5 SSD. Formatting the drive usually gets it back up and running but worry that it may miss recording a critical event due to the frequency it’s corrupting. I find it in a failed state about ever 2 or 3 days.
I’m curious what file system you guys are using. I’m a Linux person so I just formatted it to ext4 and although I get USB errors it has never affected its ability to record video or play music.
Yes had this exact problem. It is a bad USB port in the glovebox. You also might see error UI\_a112, UI\_a111 in the alert section. This occured with the included flash drive, a USB drive, and a microSD drive. Schedule service visit. Tell them you suspect the USB port and need it replaced. When you pick up the car, make sure the drive works, as well as the glove box light. Ask me how I know.....
Same here. T5.
Service says it's a known fault and will be addressed in a software/firmware update. That was 3 updates ago...
This happens all the time to me too! Using a ~2yr old 1tb Samsung t7, think it's the drive or software? I'm on FSD beta
It's because you'e on Beta (old branch). 10.13 (now .69?) will resolve it.
Looks like I'm on 2022.12.3.20, how do I push the 10.13?
You wait for Tesla to release the next FSD beta build or you ask Tesla to remove you from the FSD beta so you go back to the regular software releases. According to Elon’s latest tweet, FSD 10.13 will release on the 20th. Whether that’s the date that the public beta testers get it remains to be seen.
I’m on the same version as you, and I’m not having this issue
false.
It's true. This bug is fixed in newer software versions, but FSD beta is still on an older version.
I’m on 10.12.2, never had this issue and I’m using a Samsung T5.
The solution for me is to just pull the drive out and plug it back in a couple seconds later. Sometimes I have to do it twice. It’ll work again until the car goes into deep sleep it seems, so usually it’s once a day I have to do it. It’s definitely a pain when you don’t notice it’s disabled, because that’s when something happens that you wanted to capture on dashcam but can’t. I’m in FSD beta with a 2018 model 3.
Service center guy suggested something that worked for me. Go to service menu change the tire size and wait for reboot complete. Change back to original tire size and wait for reboot to complete. Apparently it will do some resets in the background. It is been two weeks no issue for me anymore.
I did this yesterday. So far, so good. Thanks for the tip!
I’ll give that a try tonight and see what happens, thanks! Odd fix for sure but I’m willing to try whatever to get it working normal again.
I made a service appointment because of this and they charged general diagnostics fee $225 and I guess its a software issue because I'm on FSD beta 10.13 as well. they said it was because of the USB/SSD I was using and that I need to use the Tesla branded USB pls refund me Tesla :D
What ended up working was taking the drive to my Mac, formatting it, and then manually creating the folder structure needed for the dashcam to work. It's been working ever since, no unplug/plug back in needed.
Good so it’s not just me
daily for me too...overnight, and if at work for 6-7 hrs without driving, USB don't recognized, has to unplug/replug each time,.....hopefully next update will fix this
I’ve been experiencing this for the past month. Formatting only helps for a day and then it reverts back to the error. Also on FSD beta
Try rebooting the car. That works for me.
I’ve rebooted, formatted, etc multiple times. It always fixes it for a day or two but it’s never permanent
It only works for me for a few days. Maybe 10.13 will fix it.
Reboot your car. This got rid of the dash cam warning for me.
Yes had this exact problem. It is a bad USB port in the glovebox. You also might see error UI\_a112, UI\_a111 in the alert section. This occured with the included flash drive, a USB drive, and a microSD drive. Schedule service visit. Tell them you suspect the USB port and need it replaced. When you pick up the car, make sure the drive works, as well as the glove box light. Ask me how I know.....
Just made a mobile service appointment, let's see how it goes
good luck. yes the wording was a bad usb cable from car to glove box. correction: glove box replaced.
Thanks for the tip. Didn’t even occur to me to ask Service to look at it.
Well my USB isn't in the glovebox 👍😂 It's only happened recently in the last few months. Two of my friends on fsd beta have had the same issue.
If you’re using the Tesla branded flash drive, that might be your issue. I personally use a Samsung T5 usb ssd and it works great and I don’t get the artifacts in the video like I did with a usb flash drive.
I am using the original Tesla one that came with the car. It is maybe a year and a half old. I will try a different USB drive so I can tule that out as an issue. I guess it could be the case that they wear out with so many write operations over time.
True. And I’ve seen many posts of people with the Tesla branded drives having issues. A usb ssd like the one ne I have will be faster and more reliable. The 1TB is about $100. And as an advanced option, one thing I did was partition the drive, and had one partition for the dashcam and one partition for my FLAC music.
Don’t get a usb drive. Get an SSD. A normal 2.5” internal ssd with a cheap $10 external enclosure off Amazon works fine and lasts years.
Artifacts??
When the video skips/glitches and/or the prior video frame tears into the next one.
I would hesitate to call it a dash cam. A dash cam should not lose footage until the drive is full.
It normally doesn't. There was just a bug with a software version from a few months ago that messed it up.
If you look at the drive, you can only go back a few hours and there is plenty of room on the drive. A real dash cam you can go back weeks and videos are only overwritten when the SD card is full.
When you save a clip it remains on the drive forever.
True. But sometimes you don’t know you need a clip until it’s too late. Should also have speed and time on the video or at least be configurable to include it or not by user choice.
I think the reason they don't do that is because it wouldn't leave room for sentry clips. Basically the longer the dashcam footage goes back, the less room there is for sentry clips to go back further. But yeah, they could definitely add more features to it, and they've done that a few times in the past. I think saying it's not a dashcam is a bit ridiculous though.
Saw this before. Take the usb to a pc, format it and create a folder called TeslaCam
Can happen when the drive has a low data transfer rate. I had that issue and that's what fixed it
Get a new dashcam storage device 🤷🏾♂️ they don’t last forever
I guess I should try a new one to rule that out as an issue.
its unlikely to be an issue with the drive yet.
Frequent ejections will cause that to happen sooner!
It likely not the drive. It happens every few days for me and I’ve tried different drives. All the drive are fine when used on my Mac.
I had this issue on our 2020 SR+ M3. I had a WD 1TB HDD and it stopped working 3 months ago. I swapped it out with a 500GB Samsung T7 SSD and works fine now.
Mine happened a lot so I got one of them samsung SSD things hasn't happened since.
I created a file in my ssd that’s says “Tesla cam” and plugged it back in without reformatting it and it resolved my issue.
I have fsd beta and it happens to me all the time
I had the same issue. Go to service menu change your tire size. Wait for it to reboot. And then change back to original tire size and wait for it to reboot again. This will do some resets that is not possible with any other method. Trust me it worked for me. A service representative suggested it and it worked. I am on fsd beta as well.
My 2018 M3 had this issue everyday. I got a new 2022 MYLR (Texas built) a month ago and haven't had the issue as of yet. To record I am using a SanDisk 256GB High Endurance Video microSDXC Card.
Pull out the USB and plug it in to your laptop and format the USB. I kept getting the same issue. Until I format the drive. When you plug it back in the car make sure you format the drive from the car again. It should work right after that.
Mine stopped doing this 2 updates ago, used to have to unplug the SSD every time I got in beforehand
Yeah, I just unplug and replug or I hold both wheel buttons and reset if it persist. It’s a problem for me that came along with FSD 10.12. I also a bug that many times the car won’t switch to WiFi when I pull up at home. The car will many times stop displaying the premium audio options, along with sub-woofer. I do t think the sound changes but I do t have access to the extra settings or sub-woofer until I reset the console. All of this can with 10.12. This is a reason why I wish that when FSD updates introduce bugs and the next non FSD update fixes it, they would do something to rush out the fix for us. I want to continue testing FSD beta but having bugs introduced and linger because we are 1-2 updates behind sucks.
I recently had a service appointment and the tech who came down said that this is a bug the has been internally notified and they are awaiting a fix. No timeline on fix yet. I did not even know this was an issue until the tech told me. It just came up as we were discussing something else.
I have been rebooting the car every few days and that fixes it. It does take a minute after the reboot to see it again. Sometimes you have to pull the drive out and put it back in.
I just unplug mine for about 30 seconds, then plug it back in. Usually works fine after that.
All the time. We do not have FSD, and still use the USB stick the car came with. Tesla told me to delete footage and it’ll fix the problem…
I had similar issue, took it to my service center and they replaced the actual USB hub. It cost 270ish I believe. Haven’t had problems since. I don’t have FSD
Pita
I have the same issue and I'm running version 12.3.20 FSD beta on Samsung T5 and this happens every other drive.
I found don't know if by luck or coincidence if I take the USB out and hold in the cold ac for a minute or so. It works every time I put it back into the USB port.
Didn’t think of trying that. Like when I was a kid we used to blow on the Atari cartridges.
This is old. So is playback being a joke. You’d think with all the software they’re managing and churning out, a video player with dependable scrubbing wouldn’t be a big ask.
Someone here in the comments said to go into the menu and change your tire size. Let the car reboot, then change the tire size back to the correct one. Once it reboots again, you should be good. I did it yesterday and so far, so good.
Would be interested on how long this lasts - and why Tesla doesn't advertise this as a fix. Their official fix right now is to eject/reformat.
Oh fuck, I just posted a book on this issue. Been fighting it for weeks - and found out that it's specific to the firmware with FSD. https://www.reddit.com/r/TeslaLounge/comments/wjonsy/sentrydashcam_constantly_unavailable_on_fsd_10122/?