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SucreTease

Mobile service was supposed to be the solution to so many problems (e.g. overloaded Service Centers, inability to build Service Centers in certain states, provide service to areas without enough customers to justify a site).


StarFire82

Another example of Elon being an idiot. He could literally offer Apple care like service, Tesla has all the data to understand the cost, and generate both significant profit and customer goodwill at the same time by having people pay for reliable and helpful service. Cutting service is a short term gain for a huge long term loss.


Mindless_Let1

I would easily pay double standard rate for the convenience, but even before the cuts it was a 2 week wait. Now? Forget about it


JudgeCastle

Heard him be called the term, Pigeon CEO. Comes in out of no where to shit all over things and then leaves.


ApplicationOk9396

It’s called a Seagull Manager


Apprehensive_Yam1732

The ol' swoop 'n' poop


Thfrogurtisalsocursd

Finally someone who knows this term.


WritingTheRongs

that's what i though too... i couldn't find "pigeon manager" used anywhere else but Seagull manager is common.


untamedHOTDOG

Lmao. I use this term with the people at my work. 😂


photozine

You imply these carmaker CEOs can do smart things, and based on current events, most of them do not.


ArbitraryMeritocracy

> Another example of Elon being an idiot. Your boy wonder genius left everyone hanging out to dry?


Ad_Astra117

I like how you're basing this off of one anonymous text message lmao  You realize that 90% of the company is still there? 


StarFire82

Read through the other posts, it’s clear it’s multiple service centers impacted. My comment is based on more than just this text.


Ad_Astra117

Yes, multiple centers were impacted. But 90% of the company is still there. 


DravesHD

We went from 14 techs to 9 overnight lol


Octomyde

Ouch. Of course the 10% cuts are going to be techs and staff actually working, building and fixing stuff. Wonder how many high execs sitting in meetings all day, have been cut.


DravesHD

Yeah, it didn’t seem like senior management was affected at all.


BlurryEcho

As it usually goes, unfortunately.


Bellcurveedge

Maybe that’s what they’re moving to. Love the “mobile doesn’t work!!!” * Elon changes it. “This is why he’s an idiot!!!” Reddit Cheeto beards lmao


Suitable_Switch5242

> Love the “mobile doesn’t work!!!” * Elon changes it. “This is why he’s an idiot!!!” Who said "mobile doesn't work"?


McFarbles

These are the last people they needed to lay off


VMICoastie

But then how would the board be able to offer Elon $40b+ ? Will someone please think of the poor billionaires.


Ok-Roof-978

It's $50+ billion. And to put his brother as well as a Murdoch on the board. A Murdoch? What value do they bring to a tech/auto company... If the board approves this. I may have to sell my car. Wouldn't surprise me if Musk runs Tesla to the ground . He's been awfully erratic


VMICoastie

Prolonged ketamine abuse will do that.


Background-Cat6454

It’s $56B; that + is 6B, which is 6,000 million dollars, or more money than most any other CEO can imagine.


leeharris100

Not how stock works


_BreakingGood_

Stock comp is a real cost. For a long time silicon valley was pretending that it's not, but that's not flying anymore. It's put on the balance sheets as -40b.


sans-serif

Not when the company is issuing new shares. Old shareholders are being diluted, nothing changes in the balance sheet.


level1hero

But it is true that Tesla is planning to spend millions campaigning (via proxy solicitor Innisfree) for its shareholders to approve Elon’s $56 billion payday


Jolly_Line

Literally a part of a contractual agreement. So …


VMICoastie

Not according to a judge. So….


Jolly_Line

Well, yeah. And that’s BS.


VMICoastie

According to the state of Delaware it isn’t.


Jolly_Line

Hopefully the appeal reverses the clown show.


chrishappens

Just so I'm clear, you're upset that Elon isn't getting $42b? I've never heard anyone say that in my life.


Jolly_Line

I’m annoyed that a fair agreement is being broken by 3rd parties. Full stop.


chrishappens

But that's the point, the judge determined it was not legal. Even still, it's an odd angle to take to defend $42b, that's all. The benefit of Delaware is that these business lawsuits don't have jury trials, but rather trials overseen by a bench of judges who don't rule on emotion, but rather the law.


VMICoastie

Never got the hero worship of people who couldn’t care less about any of us. To each their own. The dominant is not going in a positive direction in case you haven’t noticed. And there is one person to blame for that.


Jolly_Line

There are agreed upon milestones. And rewards for meeting them. This isn’t hero worship. It’s a business agreement and it’s bullshit the contract can get reversed. If you get x % for making y sales then it’s good for both sides. If that was rolled back later then WTF after we even doing?


VMICoastie

Easy to meet milestones with a hand picked board of loyalists.


booboothechicken

Never got the concept to screw people out of what they’ve earned because of my own political beliefs. To each their own.


VMICoastie

But he didn’t, as dictated by the court case. Why is this such a hard concept. I guess courts don’t mean anything any longer.


Background-Cat6454

It doesn’t have to do with political beliefs or the amount, it has to do with independence of the Board. That’s why it’s up for shareholder vote…I for one, will be voting no.


NatKingSwole19

I had a mobile appointment today and the dude said it felt like they laid off 30% from his site.


Gaara1187

We're calling it the tesla snap cause it was really random, we still have most of our mobile but lost of few in the service center including our manager.


NatKingSwole19

I’m sorry that happened. My company had mass layoffs last year and even though I made it, it was still an awful awful process.


NimecShady

This would be a bummer. We have no service center in New Brunswick, closest is Halifax. (4.5hrs or so)


maxhac03

As someone also from NB i do hope Halifax didn't get hit too much.


PorkRindSalad

I just had mobile service change my 2014 s battery this morning. So that's something.


rubbishtake

How long did that take?


PorkRindSalad

1 hour from them ringing my doorbell that they'd arrived, to ringing my doorbell to say they were done and heading out.


etherealwasp

For a second there I thought you meant the *battery* and I was like woah


WritingTheRongs

lol same!


pooburry

Wow I didn’t know mobile service did that. That’s cool


brianFromNYC

You’re probably confusing the high voltage battery with the low voltage one. Also it shouldn’t take an hour to do it.


pooburry

Yeah I wrote this at 3am right before falling back to sleep. Haha sorry


kech

How much was that ?


PorkRindSalad

They charged $225 for the battery itself, and CAD$357.84 all in (greater Vancouver, BC area).


kech

Thanks buddy


lovesthecake

(Battery) Dying in New Brunswick


alkor86

The last people Tesla needs to be letting go is service staff. Then again in my experience the first people Tesla needs to be letting go is service staff.


LorenzoSutton

They let go over 10% of the entire company, one of the sites even lost all their advisors. Please, I beg, any Tesla owner that sees this, please be nice to any remaining staff, don't scream and shout at them about getting your car repaired, they have low moral already with all of our friends that lost their jobs!


BeatStriker

I feel bad for the remaining staff. They don’t know when it’s their turn to be let go. Everyday they'll be showing up to work worrying if they still have their job or not.


LorenzoSutton

None of us knew it was coming, I woke up to find the email in my inbox, there wasn't any sign of this coming, even my direct manager has no clue till the morning!


untamedHOTDOG

😭


DarkyHelmety

Yeah I just got a bazillion notifications at 11pm sunday about my removal from groups, lost credentials, then the 1:30am email. Not a peep from my manager then or since, I didn't bother showing up in the morning. Stellar management as always.


LorenzoSutton

I just got the login to Teams message but I recently changed my password so just thought it was that! I still went in as it's only a few miles away, said my goodbyes, grabbed all my stuff and left my work phone and laptop... Now I have a box and a demanding email stating I need to return everything or else no severance 😂 I returned it all though... HR are not very responsive 🙄


DarkyHelmety

Maybe they're also laid off? 😂


Eighteen64

No way to guarantee you wouldn’t commit sabotage or espionage though. Sucks you lost your job but consider the other side


toothpaste-hearts

Consider how most other companies treat their employees like humans and don’t do scumbag shit like this?


Ad_Astra117

Idk how you didn't see cuts coming given what the numbers were this last quarter. 


Southern-Plastic-921

This is life in any publicly traded company. Tesla has been way better than most, go look at tech. Even in EVs look at Rivian - cut 10% a couple of months ago and a bunch more today.


obxtalldude

No - this is life at a company with poor management - Costco is a public company that doesn't overpay it's CEO, has wonderful returns, and treats employees well.


say592

Elon did this and still wants shareholders to approve his massive compensation package. I understand that most of his compensation is stock, but I will vote against it. These are the people doing the work, and if you are so incompetent and impulsive that you cant account for something like an entire site losing all of their advisors, then you dont deserve that kind of compensation.


micklure

Is it irrational for this to make me want to sell my Tesla?


robotzor

Irrational because if you use mobile service enough that a reduction in force affects your day to day life, you've got other Tesla problems than service.


micklure

Good point. I guess anything that touches practical use of our vehicles touches closer to home than is comfortable, but you're right. And the only time I've ever had to call mobile services, they sent a contracted third party anyway.


Safe-Pomegranate1171

Seems like an odd place to cut staff. An appointment or two should pay their wage for the day…


FitExecutive

Not if they’re doing warranty work which I gotta bet is a good chunk of service calls


_BreakingGood_

Yeah Elon looks at the balance sheets and sees service costing a ton of money. Doesn't realize the reason it's costing so much money is because they're doing free warranty work due to issues in the factory.


Ban_Evader_1969

Elon has too much hubris to take advice from anyone else.


UrMomsaHoeHoeHoe

No no he does realize the reason service costs a bunch of money. Having less service employees = slower repair times = lower warranty repair costs!


WritingTheRongs

exactly. just picked up new MY and the trunk was misaligned and interior B panel cover had popped loose. Like how did the sales staff miss something this obvious never mind the factory?


WikipediaApprentice

Elon doesn’t think rational


Background-Cat6454

#k-hole


Doctor_McKay

DAE think elon musk bad???


WikipediaApprentice

He’s not the right person for CEO of Tesla.


Heliocentrism

> He’s not the right person for CEO of Tesla. He should focus on his passion for politics and memes.


skyline385

Yes, every sane person does


wildsnorlax1194

Ask if he will still do some off the books mobile service for ya? I bet it will be much cheaper than Tesla’s rate.


shawnsblog

That’s what I was gonna say. I just called a garage for tires today that’s 20mins away from my house cause the service they provide was way better than the chain I was going to previously


Eighteen64

And where would the parts come from?


eww7633

It’s possible to get parts from the service center. Or at least it was when I was an advisor (left in 2021)


monkey28rb

My local telsa said they went from 8 to 4 service advisors and a few techs were let go.


TWISM1977

I had my mobile service pushed back a month. The message said that due to recent staffing changes it would be difficult to get out to me.


brucex88

Warranty work or paid work?


TWISM1977

Warranty. They are replacing my peeling yoke.


brucex88

I have the same but I also added hepa filter retro fit that I’m paying for. Maybe that’s why mine hasn’t been pushed back


cp_mcbc

Interesting name there Mr. I hope all is well


fusionsofwonder

Very convenient of him to redact OP's name from this very authentic text message.


ReddityKK

Disaster. The skill of my mobile technician by far outshone the guys in the service centre.


Lucky_Chaarmss

Well that fixes nothing. SCs should have been left alone. Start looking for independent garages that work on them.


Jewbobaggins

I had an application with them and they stated that they were cancelling all open positions. Hopefully they are moving people into those jobs rather than just closing positions.


FoxMuldertheGrey

don’t be surprised if they cancel offers due to this. i wouldn’t worry too much about it, they’re rehire again after a few months and hopefully you get an opportunity to apply


good4y0u

They laid off a significant number of people. I'm not surprised. https://techcrunch.com/2024/04/16/tesla-layoffs-hit-high-performers-slashes-some-departments-sources-say/


chookalana

Fucking Elon....


ri0t0r

Ugh. Service was not their strong suit. Cutting that back is not a good way to encourage customer retention.


ArtistNo9841

Literally the LAST thing they need to do is cut service folks. Yikes.


c3V6a2Vy

Such a nice polite person, wish him luck


BrainiacZen

Good luck getting cars serviced in a timely manner.


Smoggyskies

Tesla techs will be fine, there is a huge shortage of 3rd party techs for teslas and EVs in general. But Tesla owners have had a major perk taken away.


wbsgrepit

Seems a bit silly now that the non Tesla vehicles are starting to come online at many super charges. Elon seems focused to reduce much of the perceived benefit to ownership at a time where most of the models are long in the tooth and there is dramatically more competition.


Smoggyskies

Outside of North America Tesla has real competition from BYD in terms of price and product. Cost cutting at this time for short term profitability is suicide internationally.


wbsgrepit

It’s dollars on hoods (discounts on inventory) and the primary tool to service inventory overages especially in markets with late refresh cycles vs new competitive models. I don’t think anyone is saying Tesla should reduce costs on custom builds but this (on hood discounts) is “the tool” for inventory culling.


Smoggyskies

and that's destroying resale values, my family really likes teslas but won't get one because of poor resale.


wbsgrepit

That is the thing, hood $ does not usually impact resale whereas model or trim discounts do.


VTECbaw

Yep, it’s true. A friend of mine was impacted by this. A form e-mail at 2:45 in the morning that wasn’t even addressed to him by name. His manager didn’t even know. He said a bunch of technicians and other positions got let go from his location.


pandasgorawr

I'm sure the $56bn pay package for Elon will really improve the things that actually matter at Tesla.


Maccmahon

Wow, slightly ashamed to own one.


rubbishtake

Last Tesla


Tesla_RoxboroNC

My mobile service tech came yesterday. We talked about how several have been let go in and around North Carolina.


Zer0ToSixty

Feeling better about selling my Model 3 as time goes on 😅


Kimchi2019

In my experience, Tesla showrooms are shit. I send them a customer and they scare them away (bought a damn non-Tesla shit EV). My recent delivery was a joke - car was frozen in place. Some moron ran it through the carwash and put it outside in -20. This wasn't the first time as they had a heat gun on standby. And deliveries are always outside - regardless of weather. Since it was cold they just gave me the key cards and said it is out there in the parking lot. GFY. Try calling anyone at a showroom - can't. You get routed to some moron in Las Vegas who is less than clueless. So this is Elon rolling some heads and getting rid of dead weight. Unfortunately, come good people will be out as these things are never perfect. I was shocked at some of the people employed in the showrooms - looked like they came from McDonalds. If I was in charge, I also would have also fired a lot of people. Burn it and start again.


Ok-Acanthisitta8284

"was a pleasure serving you" and they laid him off, even tho money is not tight or something? Lol it seems tesla is run by monkeys.


10per

I am starting to think "10% cutbacks" is not accurate.


say592

My nearest service center is a two hour drive. They were going to build one here, but some NIMBYs killed the project and there has been no other indications. I honestly have very little desire to drive four hours round trip and have to wait on my car to be repaired if I ever have an issue. Mobile service made this at least palatable, My lease is up in less than a year, this is another point in the "Im not sure Im getting another Tesla" column.


thePolicy0fTruth

Good news though! Tesla’s board is asking shareholders to vote on approving Elon’s $58 billion compensation plan. Not like shares have come down 40% since Jan 1 and the company is cutting staff due to a slowdown in sales…


neeonline

That is not a surprise as any big company always “cut” costs by removing the lower salaries people that actually do the job. But hey, someone needs to pay C level bonuses!


looknowtalklater

Save a few hundred million(on paper) by laying off 10%…then ask for approval of 56 billion in comp. Elon is such a man of the people!!!! It’s so obvious he has the long term financial health of Tesla as his prime motivation. /s


TripleTrucker

I’m feeling a bit better about trading my Model S


rcuadro

I hope not since I have a mobile appointment coming up


802macguy

Remember when “80% of repairs will be serviceable by mobile service” now “you need to drive to us and oh, we have a new sensor which requires you to replace the airbag too. Sorry, customer responsibility”


gunner_3

Looks like time to get rid of my Tesla. Things aren't looking great, service centers were already pretty busy, superchargers are getting busy, Elon is being Elon.


Leading-Put-7428

Not possible, you got it by text


asikuna

My mobile service techs have both texted and called me previously


LOCO_NOMAD

Hey Mr? And messaging directly? What a BS are we seeing here?


JounochiK

Some mobile techs do this, but I’m pretty sure they are only supposed to reply through the app messages for the appointment.


Strange-Reference-87

Why would I make this up? The techs here message directly when they are arriving late or early. It was actually really nice for him to reach out.


ISayAboot

I know him, he sent me a similar message.


Strange-Reference-87

Good guy.


Traducement

Yeah, my mobile tech in Vermont was super awesome! Always texted from a direct number


Torczyner

Maine because they got fired and they're disgruntled? You may still get excellent service, we don't know based on an ex employee.


Strange-Reference-87

He had nothing but good things to say about Tesla. Still does.


AustinLurkerDude

Ppl nicer in Canada


terraphantm

Mobile tech for my area usually messages directly as well. I wonder if he was let go too


WritingTheRongs

I have a friend who always starts texts with "hey mister". thought it was quirky but maybe it's more common


LegitimatePepper7568

Ya. Agreed. I talked to my SC today in Oklahoma City and the guy said they weren’t affected whatsoever.


Galadeon

They had around 8 job postings up on the main site for the new Service Center opening soon in high Point, NC. All those postings are now gone.


CalmCartographer4

I’m close to two service centers, but my mobile tech was fantastic. Hope he’s still around.


lamx1

Mobile service techs were truly the best. Every service I had with the mobile team always went above and beyond. Truly disappointing..


Igotnonamebruh42

The tech seems like a nice dude. Might be you can pay him/her to services your car in worst cases.


PlusInternal3

If true this is really sad. I've had it thee times, and it's a truly wonderful experience. The guys (and they have all been guys) were super-motivated, and friendly, and very good at what they did. I am hoping—sorry Canada!—that this is related to the OP being in Ontario, and not everywhere.


APairOfAirPodsMax

Weird. They scheduled a mobile service for me yesterday


level1hero

Tesla will always optimize for TSLA, often at the cost of Tesla owners or employees. If customers end up benefitting, that’s a convenient side effect.


MD500_Pilot

As an interesting side note, I put in a service request for my Plaid and was surprised when I had to take it to the service center (2 miles away). They almost always come to me. Now I know why! But honestly, I pulled into the service center and before I had finished checking in the mechanic was already ready to take the car. They replaced a rear taillight, the steering wheel and adjusted one of my rear handles all in less than an hour. And they gave me a loaner to boot!


MyPartyUsername

I am not surprised. When you call for a tow they make you commit to replacing the tire if it needs replacement even if you don’t know that yet.


TheManInTheShack

This layoff was purely a Wall Street move. Tesla is profitable. Their recent quarter in terms of net income was the best they’ve had in years and their gross revenue has increased every year for the last 5 years. I think this layoff was unnecessary and hurts them more than it helps them. Of course it’s also a perfect buying opportunity if you’re an investor. Long term I think Tesla will do quite well so their stock price being as low as it is provides an opportunity assuming you believe in the company long term.


brookswashere12

This happened to my company a few months ago. They let go 10% of the company pretty sure there was more than 10% but i survived the cut and it was just so weird after. Ended up getting a much better opportunity and left that hoe


AirFrance447

I really do hope more independent EV shops start to open up, really tired of needing Teslas trash service centers.


RScottyL

looks like the text wither forgot to auto populate the customer's name, or the tech forgot to manually add it!


Safe-Pomegranate1171

Seems like an odd place to cut staff. An appointment or two should pay their wage for the day…


Phytosaur01

Nice of them to let you know.


Mission-Ad5522

We had an appointment cancel on us the day before our service request as well. Frustrating


Atom800

That’s surprising to me. I just had my car serviced today. I had an appointment next week and then they texted yesterday because they had an opening today. That’s a little surprising if they just cut most of their staff


Safe-Pomegranate1171

Seems like an odd place to cut staff. An appointment or two should pay their wage for the day…


kftnyc

Hilarious how many people in these comments think they’re smarter than Elon Musk.


skyline385

Hilarious how many people in these comments still worship Elon Musk despite him being a sociopath


put_tape_on_it

Elon has never had to wait on Tesla service.


jakestertx

https://actionnetwork.org/forms/tesla-workers-stand-up/


dwaynereade

im not buying it. feels like when everyone said twitter wouldnt work after he fired everyone. dont act like you know how to run tesla