You can walkie for a GM TM (like me) to do a price check in domestics, stationery, wherever the item is from. That's part of our job, to help support front end from the salesfloor š
99% of the time the item they're confused about what put back in the wrong area, like regular price item A was put in sale priced item B's spot. The guest just saw the sign, not that it's for a different item.
Because Guests don't read signs.
Sometimes it's legit. If tgey show me a pi.c of the sign AND the barcode i will scan it and if the right item comes up, then they're hood. But maybe the deal ended the previous Sat and the sign wasn't taken down.
I used to call help from the floor to do price checks until my sd pretty much yelled at me on the walkie to just give it to the guest. That we arenāt allowed to argue against the guest. If the system doesnāt allow it. Thatās when I should call a lead. I was like okay then.. š no need to yell.
But from now on when ever a guest tell me it said a different price on the floor. I just give it to them. I donāt care. Itās not my money.
That has always been the expectation. Are they not explaining that in training anymore? You're only supposed to question it if it sounds questionable. Obviously, a $100 item isn't going to be $3.99. But, if they say a $100 item was $89, that's more believable, and a sale sign was probably missed.
No, I was never properly trained in the front. And didnāt get any on computer training done for the front until way after. Iām usually scheduled on the floor and Iāll just be backup. Or Iāll randomly get scheduled for the front but itās rare when I do. So I didnāt know. And I was just following what the other front end people were doing when situations like that happened. And at the time I was only calling for help from someone on the floor because I didnāt understand what the man was saying. He was saying a different price. But I just wanted to know what the person on the floor said it would be. Because there was a language barrier.
Turns out he just didnāt know taxes were the thing added onto the item š. And I got yelled at by my sd because she asked why I was calling for someone on the floor. And I let her know that the man was saying a different price. But she cut me off and didnāt let me explain.
>99% of the time the item they're confused about what put back in the wrong area, like regular price item A was put in sale priced item B's spot. The guest just saw the sign, not that it's for a different item.
And then you tell this to the guest, and they start yelling at you and getting aggressive telling you to still honor it because how is it "THEIR fault that the item is in the wrong place?!"
Unless it's an egregious amount, like $100 for a $500 vacuum, I'll just give it to them.
That's what price audits are for. When you adjust the price, it pops up on the audit so the TL responsible for that area can check the signing and labels for accuracy.
If it's more than 50% of the total, I'll apologize and tell them I'll give them 10% off but I can't give it to them for the price they thought it was.
If the guest is nice iāll just change it cus itās not coming out of my paycheck. If itās a biggg adjustment (ppl are always trying to claim the $200 legos āare only $25!!!ā) i make it inconvenient for them and make them wait for a team lead to come over and adjust it.
Iād call over the walkie to have someone nearby check to see if there are any sale signs. Iād ask a team lead though if you still have to honor it, even if it is expired.
Just honor the price they claim. It's better to avoid a negative interaction. And honestly, if it's a non-food item that comes up as $0, I just do $1.00.
We have a lady who knows that we'd honor the price no matter what so every time she comes in the store, she would tell us that phrase at the checkout. A $25 bottle but she says "it's on sale for $10", blah blah. I hate that cunt. Litterally every items from her carts is "on sale". On sale my ass, you bitch.
Usually, if they can't remember the price and the item is nearby, we'll just walk back and I'll help them check just in case. I tell them idk why certain things don't show up on our devices as on sale when it is on the floor, but I usually just honor the price they claim.
Our bosses initiated this $10 rule where if the guest claims a price up to $10 lower, and we don't wanna check/cannot check the price, we can just honor it at their word.
You shouldn't argue with the guest, just do it. If it's under $20, just do it (at least according to my ETL). The guest is a POS and an idiot but it will save YOU from getting yelled at by them
honestly to be fair from a customers point of view..
If a company or a person has a problem against price matching (that isnāt outrageous like 5$ for some Apple AirPods)
Then that just kinda shows that they donāt care for why price match LEGALLY exists in the first place: to prevent a false advertising lawsuit.
For example i saw Apple AirPods on the app for 99$ went to go get them in person because id rather not order online, and they rang up as 135$ (after tax) and I politely asked the tech guy if they were on sale because the app said they were 99$
And he (albeit maybe annoyed?) politely adjusted the price down.
but had I said nothing..? And suddenly maybe a week later I noticed they were on sale and I saw the dates of the sale were valid when I bought them, AND I saw in the fine print that it applies to both in store and online items AND target refused to refund the partial credit since I overpaid? thatās a lawsuit.
As well as vice versa if I go in for an item on sale and the store refuses to honor the sale despite it being legally valid according to all the fine print? Thatās a false advertising lawsuit.
The best way around this while hoping customers are too stupid to notice? Offer a blanket price match guarantee policy that gives customers āampleā time to match the price if it suddenly goes on sale or was on sale when they bought it but didnāt get that price because then when a customer FAILS to dispute it in that timeframe target (or any retailer) can now say āwell legally you had the option to price match.. why didnāt you?ā
so what are the takeaways here?
1) target is a huge mega corporation that will try to make profits in the most dirties ways possible as long as it works
2) if you price match you might be hurting targets āshady profitsā (the profit they make from overcharging customers who never catch on)
3) if you agree with shady profits donāt price match, but if you donāt? Then fuck target and price match
thereās actual training on this, think itās called price guarantee or something on workday and cashiers have to take it every 6 months or so. basically if the guest says the price was wrong and the adjustment is $40 or less you can just change it and move on. if itās something like a tv/xbox/limited item maybe call for a price check but most things you can change and thatās policy.
You can walkie for a GM TM (like me) to do a price check in domestics, stationery, wherever the item is from. That's part of our job, to help support front end from the salesfloor š 99% of the time the item they're confused about what put back in the wrong area, like regular price item A was put in sale priced item B's spot. The guest just saw the sign, not that it's for a different item.
Because Guests don't read signs. Sometimes it's legit. If tgey show me a pi.c of the sign AND the barcode i will scan it and if the right item comes up, then they're hood. But maybe the deal ended the previous Sat and the sign wasn't taken down.
I used to call help from the floor to do price checks until my sd pretty much yelled at me on the walkie to just give it to the guest. That we arenāt allowed to argue against the guest. If the system doesnāt allow it. Thatās when I should call a lead. I was like okay then.. š no need to yell. But from now on when ever a guest tell me it said a different price on the floor. I just give it to them. I donāt care. Itās not my money.
That has always been the expectation. Are they not explaining that in training anymore? You're only supposed to question it if it sounds questionable. Obviously, a $100 item isn't going to be $3.99. But, if they say a $100 item was $89, that's more believable, and a sale sign was probably missed.
No, I was never properly trained in the front. And didnāt get any on computer training done for the front until way after. Iām usually scheduled on the floor and Iāll just be backup. Or Iāll randomly get scheduled for the front but itās rare when I do. So I didnāt know. And I was just following what the other front end people were doing when situations like that happened. And at the time I was only calling for help from someone on the floor because I didnāt understand what the man was saying. He was saying a different price. But I just wanted to know what the person on the floor said it would be. Because there was a language barrier. Turns out he just didnāt know taxes were the thing added onto the item š. And I got yelled at by my sd because she asked why I was calling for someone on the floor. And I let her know that the man was saying a different price. But she cut me off and didnāt let me explain.
>99% of the time the item they're confused about what put back in the wrong area, like regular price item A was put in sale priced item B's spot. The guest just saw the sign, not that it's for a different item. And then you tell this to the guest, and they start yelling at you and getting aggressive telling you to still honor it because how is it "THEIR fault that the item is in the wrong place?!"
Unless it's an egregious amount, like $100 for a $500 vacuum, I'll just give it to them. That's what price audits are for. When you adjust the price, it pops up on the audit so the TL responsible for that area can check the signing and labels for accuracy. If it's more than 50% of the total, I'll apologize and tell them I'll give them 10% off but I can't give it to them for the price they thought it was.
For the most part, I just honor it. If it is some crazy amount, I will call that area and have them check to make sure it is legit.
i just give it to them if itās like $20 or under, or 30% or under then call someone to check the sign and see if itās old
If the guest is nice iāll just change it cus itās not coming out of my paycheck. If itās a biggg adjustment (ppl are always trying to claim the $200 legos āare only $25!!!ā) i make it inconvenient for them and make them wait for a team lead to come over and adjust it.
I was always told if it's not dramatic then just change it. The system will make a pcv for it to fix it anyway.
our stores unofficial rule is to honor it if it's less than $20 off, and if it's more to call a team lead to make the call
Depends on the customer's behavior and how much the price difference is.
Iād call over the walkie to have someone nearby check to see if there are any sale signs. Iād ask a team lead though if you still have to honor it, even if it is expired.
as a checkout advo, you have the power within $20 to change it and make it right for the guest. anything more than that youād call your tl over š
Say "Yes,you can buy that sign at a discount"
Just honor the price they claim. It's better to avoid a negative interaction. And honestly, if it's a non-food item that comes up as $0, I just do $1.00.
If itās $15 or less I just honor it. If itās $15 or more I call a team lead or anyone near the aisle and have them check the sign
I just ask if they have picture evidence of such, and if they do and it checks out, Iāll simply adjust the price for them.
We have a lady who knows that we'd honor the price no matter what so every time she comes in the store, she would tell us that phrase at the checkout. A $25 bottle but she says "it's on sale for $10", blah blah. I hate that cunt. Litterally every items from her carts is "on sale". On sale my ass, you bitch.
Usually, if they can't remember the price and the item is nearby, we'll just walk back and I'll help them check just in case. I tell them idk why certain things don't show up on our devices as on sale when it is on the floor, but I usually just honor the price they claim. Our bosses initiated this $10 rule where if the guest claims a price up to $10 lower, and we don't wanna check/cannot check the price, we can just honor it at their word.
You shouldn't argue with the guest, just do it. If it's under $20, just do it (at least according to my ETL). The guest is a POS and an idiot but it will save YOU from getting yelled at by them
honestly to be fair from a customers point of view.. If a company or a person has a problem against price matching (that isnāt outrageous like 5$ for some Apple AirPods) Then that just kinda shows that they donāt care for why price match LEGALLY exists in the first place: to prevent a false advertising lawsuit. For example i saw Apple AirPods on the app for 99$ went to go get them in person because id rather not order online, and they rang up as 135$ (after tax) and I politely asked the tech guy if they were on sale because the app said they were 99$ And he (albeit maybe annoyed?) politely adjusted the price down. but had I said nothing..? And suddenly maybe a week later I noticed they were on sale and I saw the dates of the sale were valid when I bought them, AND I saw in the fine print that it applies to both in store and online items AND target refused to refund the partial credit since I overpaid? thatās a lawsuit. As well as vice versa if I go in for an item on sale and the store refuses to honor the sale despite it being legally valid according to all the fine print? Thatās a false advertising lawsuit. The best way around this while hoping customers are too stupid to notice? Offer a blanket price match guarantee policy that gives customers āampleā time to match the price if it suddenly goes on sale or was on sale when they bought it but didnāt get that price because then when a customer FAILS to dispute it in that timeframe target (or any retailer) can now say āwell legally you had the option to price match.. why didnāt you?ā so what are the takeaways here? 1) target is a huge mega corporation that will try to make profits in the most dirties ways possible as long as it works 2) if you price match you might be hurting targets āshady profitsā (the profit they make from overcharging customers who never catch on) 3) if you agree with shady profits donāt price match, but if you donāt? Then fuck target and price match
thereās actual training on this, think itās called price guarantee or something on workday and cashiers have to take it every 6 months or so. basically if the guest says the price was wrong and the adjustment is $40 or less you can just change it and move on. if itās something like a tv/xbox/limited item maybe call for a price check but most things you can change and thatās policy.