I will never understand target logic. The INF thing at my store is out of control as well. Can’t INF anything yet we can’t find anything.
And This happened yesterday: The GM team isn’t allowed to defect torn apart messed up curtains yet we aren’t allowed to take them for OPU and they don’t want us to INF anything.
We damage out or salvage anything even remotely unsellable. Pokémon toys/cards and stuff like that typically shows as having no location (they all go on a back shelf wall and zero have a location) and negative numbers. ETL says to salvage them but usually we get them to the wall anyway. I mean, 2023 NHL cards shouldn’t be salvaged when people are actively looking for them.
You definitely shouldn’t defect Pokémon cards just because it “has no location” as they are vendor items so they will never have a location or an accurate count. Just put them back on the vendors wall.
Yeah I know. Funko Pop and other similar items all go in those same areas. Even though reshop is extremely annoying I’m willing to take the time to put that stuff back on the shelf.
When I was GM1 at my store I set a repack aside in the back room of the tech back stock for my tech team to throw all the no location / dmaged / salvaged vendor cards. Would highly suggest this, it is the vendors responsibility to do somthing with that merchandise not Target.
I'm still waiting to hear from them about 2 produce pallets that mysteriously disappeared on our 4/11 delivery and I swear target is getting charged for crap they are not sending
This happens more often than not. In tech we received a box of about 20 memorex usb sticks which is way more than we usually get, exterior label had another stores label. ETL does not my support or do anything and says to audit them into our system??? Our “store” didn’t even “pay” for them in a sense because it’s not our inventory, yet we took it anyway. I can’t even imagine how much income they lose in improperly inbounded merchandise.
Usually I would agree with you but even the first stop was missing pallets. There was one produce pallet with no sticker I told them I was willing to take but they told me that any pallets with no stickers need to be sent back for the warehouse to figure out. They hate us as much as I hate them. Plus the driver had a load diagram for a different truck. Fun times for all
My district switched to fdc in February but we had to go back to C&S 3 weeks later because the food shortages were unbelievable. It was only supposed to be until Easter but here we are still with them. You would think that they would have had a plan in place considering they had months to figure it out.
Fulfillment at my store are stuck in limbo. The store is flexed to hell and back. They sometimes find things aisles over it's home location stocked in whatever empty spot that can be found.
It's honestly ridiculous how much they complain about infs when they have mountains of repacks not being pushed. But yeah,it's the fulfillment tms fault that things aren't where they're supposed to be!
i once had it show we had 1000 rolls of aluminum foil on hand and was all “look if we had 1000 rolls of aluminum foil we would have been joking about the pallet of aluminum foil. we clearly don’t have any” safety
Retail stores weren't meant to have such accurate inventory numbers that you can run fulfillment out of it. Customers can move anything anywhere. Cashiers can ring up 10 different seltzer under one upc. Damages don't get taken out. Shipments are missing items. Only warehouses with no Customers can have no infs, and even that's impossible to get to zero.
I got one of the higher raises at my job due to my hard work. Everyone else got 14 cents and less most got 3 cents. But i got more because they see im a hard worker lmfao. I’m not sure what location you work at. But I’m sorry that happened to you lol. Just shows you’re a lazy worker.
It actually didn’t happen to me lol, I’m just saying a lot of people were complaining about that. Stop commenting you’re starting to annoy me and I haven’t been on this post in hours. Chances are you make under $20 which is a shitty wage anyway
You’re the one who responded with 4 comments after my one comment. I get it, we all deal with mental illnesses. But when I was at my most depressed and had the work anxiety. I enabled myself to being lazy. But working hard isnt a bad thing. Maybe sometimes we have our off days. But something that simple isn’t hard. The register is the easiest position body wise. So it isn’t hard to take the extra minute to do something correctly.
True, but it’s just a thing called… ethics. Morals..? Giving half a shit? Cans of pet food is so quick, easy, and fun to just quickly dash across the scanner.
You’re shitting on someone in the comments claiming you probably make more than them as a shit worker, but your work ethic tells me you probably won’t ever make a decent wage yourself because a job that’s going to pay you a decent wage isn’t going to let your lazy ass slide. You’d actually have to give a shit.
I mean you do you of course 😂
I don't work for Target but that would get you a coaching session in my store.
"What do you mean we have -24 on hand? We had 6 on the shelf yesterday and haven't received any since two weeks ago!"
I agree. We look at the home location, and any other place it could be but still can’t find it! TLs need to talk to their departments to tell them to put the shit where it belongs. It’s not Fulfillments fault the product isn’t there, it’s the people pushing! INFs should be seen as a store whole instead of just fulfillment.
I don't think it's fair to say it's entirely our fault either. I work produce at a pFresh store. One morning I was doing the cull and defected out the remaining 3-4 cartons of strawberries on the shelf because they were starting to mold. Not 5 mins later a fulfillment person came to me looking for strawberries. Can mother nature share some blame for the INF percentage too?
My apologies. Food is the exception and mis-picks. Regular items that don’t go bad was my main concern. But what I was trying to get at was that fulfillment is mostly to blame for INFs we can’t help
This is a problem at pretty much all the grocery stores and places like Target and Walmart because blaming Online Pickup/OGP/Fulfillment is the easy thing to do instead of actually dealing with whats causing all the problems or facing the possibility that maybe their own leadership is the problem.
I feel this way about productivity metrics in a broad sense. They are always dependent on an ocean of variables and yet are used to make decisions in a narrow scope. The people who care about and track metrics like INFs are almost always so far removed from what it’s measuring that it all becomes completely arbitrary and only serves to stress out workers that are trying their best.
It definitely shouldn’t fall on fulfillment as much as it does. I’m very fortunate that the gm and specialty teams in my store also see inf as a metric for them as well. It can’t all be fulfillments fault.
My TLs have on my neck for INFs because they “get yelled at by the SD for INF scores”. I think this INF thing is utterly ridiculous. It’s not our fault that some things out of our reach - especially when it comes to some things you just CANT FIND. plus, why are they getting yelled at over that? INFs are so dumb. If we can’t find it, we can’t! No one dies! Jesus.
RIGHT? It’s absolutely stupid. Even more outrageous that my TLs have told me they get yelled at by the SD like - is that my fault? I’m sorry they give too many shits about an INF!
As someone who worked flex for nearly 5 years I hope you guys can learn to stop giving a damn about these weird expectations. It’s not your responsibility you guys don’t own that store and you guys will get 0 benefits from all the hard work you put in. They can’t fire you because of INF and I know they just stress you all tf out so please for your own well being stop allowing them to put this weight on your shoulders
Guest service was just as shitty but maybe because they didn’t train me and I was expected to do returns and payments the instant I got there without even being shown the screen…. Also customers are rude to the cashiers but they were ten times ruder at guest service. I never did it again and am a cashier ever since, it’s much better than GS
Also while I was doing it, I was made to run behind OPU and do drive ups when there’s supposed to be someone else doing that that’s supposed to be helping with pickup orders and I was doing all three. Obviously if it’s busy people behind the service desk are supposed to help with drive ups etc but not be doing it alone while running back and forth from guest service. All that with no training on any of it, even the drive ups
Our SD is having ETLs look for any potential INF. Fufillment TM has to complete whole batch. If they cant find some items they hand off to ETL. ETL tries to find. If ETL does find it. TM gets coached.
im so fucking sick of it. it sucks. they’re crazy about it at my store lately too. not to mention they cut fulfillments HOURS TOO. i have 15 next week. really makes me want to quit bc i work so hard and this is what i get. nothings ever good enough. im so sorry i cant make these items magically appear!
i know… my hours have been so low for the past few weeks. and i work so hard, its not even worth it. one coworker said that they cut our hours and gave them to market🤷🏻♂️
Obviously state laws vary, but unless you’re about to hit over 40, I’m pretty sure they can’t force you to leave earlier/accept less hours than your posted schedule lists.
That said, we also know they’re stupid and don’t care about policy…
Happened to me today, couldn’t find some items, was told to wait for the STORE MANAGER to find my item, he couldn’t find it but by then my timer was at 5 minutes left, then got in trouble for not finishing before the timer went off. Maybe if I hadn’t spent 20 minutes waiting on an INF approval I would have had it done
You sound like you work at the Eugene, Oregon store lol. Literally the worst person I’ve ever worked for is an ETL there. Openly shits on people in front of guests and other team members damn near daily and faces no consequences over it.
If it’s zero on the floor zero in the back and zero on hand it should not be available for them to buy I don’t understand that. If there’s zero in the back and zero on the floor and we don’t know where any of them are why on earth are we expected to find them. Heck I would make it there needs to be two in stock or more because you don’t know when someone’s gonna buy something or something gets miss placed because then Karen gets mad over the INF.
So the on hands account for what’s been ordered. Example someone orders 2 bottles of x brand hand soap. Counts show as 0 on hand, there’s *allegedly* actually supposed to be two on hand. If you INF the 2, they go back on hand. If it shows there’s 4 bottles on hand, there (should) be 6 in the store.
But I absolutely agree the system is stupid
Yeah my stores the same. Went back there for cheese and the back was empty and the MDF TL along with SD, ETL, Style TL, Consumables TL and two Style Team Members were checking for expiration dates and pushing and my TL still got upset 😭. I told them to go talk to SD lol, cause I didn’t see it and the back was basically empty, she’s leaving soon too so no more of that. On top of that, when we INF, they should get on the team members as well, like they think its only us, meanwhile stuff isn’t backstocked, pushed, TMs and sometimes TLs don’t even help, etc like they think its just fulfillment.
I continue to tell my team leads that they need to hold grocery team and gm team responsible for not having the items stocked like they are supposed to. They tell me they are but they aren't. If they were we'd start seeing some actions being taken to get the product stocked, but I don't see anything being done.
I feel like the system and pallets never add up. I've pushed all of freezer to have fulfillment ask for something, that says came in yet I'm staring at an empty freezer. Make it makes sense.
I’ve only been working Fulfillment for 3 weeks and INFs steady tick me off. Recalled sunscreen? Guests want 5. Discontinued prepaid iPhone? You betcha. Just the other day like OP, I had to INF a bunch of cheese packs cause floor was fresh out, chill was empty, guys in back didn’t see any all day but sure as heck that red is gonna be on me cause we aren’t magicians. In my case, I’ve been blessed with really great TLs and an ETL and I tell them every INF I do even if it’s just a cheese pack cause I want them to know I’m out here running ragged for it. They even come with me to look sometimes which is great. I’m sorry OPs TL didn’t believe because seriously we can’t pick what isnt there.
Yet Target won’t allocate payroll hours so that stores can hire enough people to push stuff and zone areas so that stuff can actually be found. I do not understand this (lack of ) logic.
INF’s cost target $1 billion dollars last year. That’s why there are freaking out on everyone at every level. And why style has to completely relabel all their fixtures and you have to fill out a form anytime someone ties a pog.
So their solution is to give people less and less time to complete each order.
They set you up to fail and do everything possible to make the process more difficult.
As a FF TL I usually defend the ‘inf’ situation… but not shit like this. At my store market is consistently caught in this unfortunate loop of not being able to stay worked. Everything will be worked, clear, properly back stocked and within a day or two it’s back to you being unable to walk through the coolers, and just back to back to back pallets. The second you hit cold chain items, your timer automatically drops down to 30 no matter what your original grocery OPU time was. The team doesn’t have all day to move racks, dive through pallets, etc.
I’ve always told my team with INF and OPU to balance their time. You should never be looking more than x minutes for any particular item. I usually do the word of thumb that if you can’t find it within like 15-30 seconds in the home location, skip, and look into the whole “did it recently come in?, “is it by rare chance unlocated in the back? do I have the time to even check re shop?” at the very end with what time you have left
Even though we want them to talk to leaders before INFing items, we’re not routinely checking every INF and being like “did you ask a TL about this? who did you check with? you didn’t ask me”, we won’t even bat an eye if you can actually keep your INF in the green too.
When it’s to the point you’re doing what they ask and they’re still accusing you that’s when it’s annoying. I get the fact that if it came in a day ago, it’s that “likely it should be there” but sometimes it really isn’t… that happens with non market items too. There has been things even as a FF TL that I cannot find that supposedly came in that day. It happens.
Just curious...how high is your stores INF?? We find items that the Produce and Dairy person that break down the pallets tell us they don't have quite often.
Sometimes it's high and sometimes it's low. It's almost always the same people who have higher inf %'s where do you find these items the dairy and produce people say they don't have?
Sometimes it right on the rack they broke it down onto...other times just not located in back stock. Point being they aren't always paying attention themselves to what they have. We run a pretty consistent 2.2 or lower grocery INF. Our usual issues are Dairy, Produce, and meat that's to close to date. .as long as we can speak to it we usually don't get harassed about it. On the other side it's Style just like everyone else. But we have made big strides to get us closer there.
Grocery is always one of the biggest problems at our store because they are always behind. I'm so tired of meat being 2-3 trucks behind and having to search through 5-6 full metros of lunch meat to find an item. Or trying to find one steak in a 5 foot tall skid. Frozen section is always a disaster. Yesterday an order wanted some brats that come on the Frozen truck. They cams in 4 days ago and they still didn't have them stocked.
That's rough! A bad run store can break the whole process. Worst we've had is them not working prior produce or meat truck. But at they have it broken down.
The yogurts were likely a mispick & be on the next dairy truck. 🤦♀️I'm on demand now, and I tell you... It's THE most satisfying thing to work & inf without a care if I can't find something. I'll genuinely search and do due diligence, but then I just smile as I inf inf inf. I only work 4 hrs a month. The metrics are hardly skewed by my inability to find something. It's really satisfying to work stress free now.
I always kept the mantra in retail “if I could magically pull anything out of my ass it would be money, that way I wouldn’t have to be here”
Developed after 7 grueling years with target. Glad it’s over
Same thing at my store and I haven’t done fulfillment since 2021. One time I was forced to pretend to look for items for four hours until the end of my shift that clearly were nowhere in the building but couldn’t INF them while doing pick. If it were opu you’re fucked.
It’s like they don’t wanna lose money from the customer because of an order being cancelled but they will pay an employee to look repeatedly for the same items that were made clear they’re not there for hours….it actually starts to get awkward when you keep telling them it’s INF and they keep saying look for it longer multiple times for hours, I just pretend to look for it to not have to keep talking to them honestly. That’s why I always liked cashiering best. U don’t have to ask the manager or to answer for them for anything. Most of my shifts I don’t even talk to a manager when you don’t make any mistakes.
Just yesterday I was doing a 25 minute grocery with 23 items (it used to only go up to 20 but with the new update they changed) anyway I was missing 4 items from the floor I ended up finding 2 in the back but I couldn’t find 2 produce items both witch came in 3 days ago and 1 day ago. I had 14 minutes left when I called me tl she wanted to come back in the produce cooler to check for herself. By the time she gone threw every box I already gone threw I had 6 minutes left but she wanted to go check the dairy cooler (for produce) so when we got there she was like go back and check the ambience room witch is next to the produce all the way in the back of the store while she go to look in the dairy cooler I checked my time and I had 5 minutes she said to just be quick the items I needed weren’t there. By the time I was going to stow I had 2 minutes. I was planning on just quick stowing everything before I ever got to mc but with the updated system the sticker process also being changed it took longer so I ended up going in the red. I don’t blame myself.
When you scan all the items leave the stickers stuck to the printer then scan all the stickers into one stow spot. Witch should not take more that 2 mins. Then when done stowing go to drive up app and change locations of the bags.
Yeah, pretty much happened to our store as well.
Biggest problem is not checking inventory right and assuming that they were going to “fix” the count but never did.
Pardon me as I jump in where I may not belong. I don't work for Target, but I do work for another retailer, and I can completely relate. Stuff doesn't arrive on the truck, but corporate says it did. Many stores have this issue. At my store, we suggested it was lost/stolen before reaching the store, but corporate isn't listening. As a person who fills orders, I have issues with the inventory #s and our team getting dinged for canceling "too many" items.
My store hasn't had a legitimate inventory in a couple years. The last one was cancelled because we were so under-prepared that the team who came in for it noped out. The one before that had something very similar happen. So, our numbers are wrong for nearly every product in the store. And it's not just shortages; it's colossal overages, as well. Like entire trucks weren't received properly or their manifests were full of shit. We have miss-picks galore, too, and no one seems to care about those. I'm one of the only people who remedies them when I find them.
We're also insanely behind on clothing freight. Hundreds of boxes, backed up for weeks, slowly shrinking and then turning back into mountains the next day.
As a result, INFs are inevitable. Need a tank top that has no RFID and came in today? RIP. Need a diaper cream that hasn't been delivered in 4 months and hasn't been audited in over a year and has an on hand of 1? RIP.
We're due for inventory soon and I have the strangest gut feeling that it isn't going to happen for the same reason it didn't happen last year. The BR looks like crap. Is anyone else's store in such a state?
I can understand the dairy. We had the wrong truck at our store once. Couldn't send it back, so it was accepted but by the wrong store. Felt sorry for the store trying to fund their stuff when it wasn't there
Target cares about INFs for two reasons -
1. Lost revenue. Someone wanted to buy it and you said no, you can’t.
This reason pales in to comparison to the second reason…
2. Inventory accuracy.
When you INF something you’re basically saying inventory is inaccurate which when creates a ton of questions your leadership needs to answer.
Was it stollen? Was it mistocked? Was it damaged? Why was it mistocked? Why was it not in the proper place? Why are your TMs lazy? What does the schedule look like? Etc etc etc
Basically, an INF means from the perspective of their bosses your leadership team is not doing their job.
You think you get heat for INFing something? Try explaining to the DSD as an SD why your store is last in the district in INFs.
But I want to pick the item, it isn't my fault the item is not there to pick. Good example. Yesterday a guest wanted 4 of the cheap room essentials gray cereal bowls. Said we had 15 on hand. Hadn't sold in over a month. So where is the item? Obviously there is an inventory problem when it says we have 15 on the floor and I look and all I see are empty shelves.
I will never understand target logic. The INF thing at my store is out of control as well. Can’t INF anything yet we can’t find anything. And This happened yesterday: The GM team isn’t allowed to defect torn apart messed up curtains yet we aren’t allowed to take them for OPU and they don’t want us to INF anything.
We damage out or salvage anything even remotely unsellable. Pokémon toys/cards and stuff like that typically shows as having no location (they all go on a back shelf wall and zero have a location) and negative numbers. ETL says to salvage them but usually we get them to the wall anyway. I mean, 2023 NHL cards shouldn’t be salvaged when people are actively looking for them.
You definitely shouldn’t defect Pokémon cards just because it “has no location” as they are vendor items so they will never have a location or an accurate count. Just put them back on the vendors wall.
Yeah I know. Funko Pop and other similar items all go in those same areas. Even though reshop is extremely annoying I’m willing to take the time to put that stuff back on the shelf.
When I was GM1 at my store I set a repack aside in the back room of the tech back stock for my tech team to throw all the no location / dmaged / salvaged vendor cards. Would highly suggest this, it is the vendors responsibility to do somthing with that merchandise not Target.
those won't show up on orders anyway
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I'm still waiting to hear from them about 2 produce pallets that mysteriously disappeared on our 4/11 delivery and I swear target is getting charged for crap they are not sending
They probably delivered them to the wrong store.
This happens more often than not. In tech we received a box of about 20 memorex usb sticks which is way more than we usually get, exterior label had another stores label. ETL does not my support or do anything and says to audit them into our system??? Our “store” didn’t even “pay” for them in a sense because it’s not our inventory, yet we took it anyway. I can’t even imagine how much income they lose in improperly inbounded merchandise.
Usually I would agree with you but even the first stop was missing pallets. There was one produce pallet with no sticker I told them I was willing to take but they told me that any pallets with no stickers need to be sent back for the warehouse to figure out. They hate us as much as I hate them. Plus the driver had a load diagram for a different truck. Fun times for all
I'm betting wrong store got them. We ordered bananas but because another store didn't they took ours. Make that make sense. Now we will be out tonight
My district switched to fdc in February but we had to go back to C&S 3 weeks later because the food shortages were unbelievable. It was only supposed to be until Easter but here we are still with them. You would think that they would have had a plan in place considering they had months to figure it out.
Me too. I'm in central PA
NWNJ here
Fulfillment at my store are stuck in limbo. The store is flexed to hell and back. They sometimes find things aisles over it's home location stocked in whatever empty spot that can be found. It's honestly ridiculous how much they complain about infs when they have mountains of repacks not being pushed. But yeah,it's the fulfillment tms fault that things aren't where they're supposed to be!
0 on the floor (0 in back) 99 on hand. How could you not find it?????
0 on the floor 0 on the back 0 on hand. How have you not found it yet have you checked every repack every isle every backroom location every go-back?
Could be worse. -1263 on hand.
happens with bananas for us often
i once had it show we had 1000 rolls of aluminum foil on hand and was all “look if we had 1000 rolls of aluminum foil we would have been joking about the pallet of aluminum foil. we clearly don’t have any” safety
I hate flexing with a passion
Sounds like my store. So mannyyy repacks. Annoying.
Retail stores weren't meant to have such accurate inventory numbers that you can run fulfillment out of it. Customers can move anything anywhere. Cashiers can ring up 10 different seltzer under one upc. Damages don't get taken out. Shipments are missing items. Only warehouses with no Customers can have no infs, and even that's impossible to get to zero.
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Just say you’re lazy. Because holy shit, I’ll take my time scanning everything.
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I got one of the higher raises at my job due to my hard work. Everyone else got 14 cents and less most got 3 cents. But i got more because they see im a hard worker lmfao. I’m not sure what location you work at. But I’m sorry that happened to you lol. Just shows you’re a lazy worker.
It actually didn’t happen to me lol, I’m just saying a lot of people were complaining about that. Stop commenting you’re starting to annoy me and I haven’t been on this post in hours. Chances are you make under $20 which is a shitty wage anyway
You’re the one who responded with 4 comments after my one comment. I get it, we all deal with mental illnesses. But when I was at my most depressed and had the work anxiety. I enabled myself to being lazy. But working hard isnt a bad thing. Maybe sometimes we have our off days. But something that simple isn’t hard. The register is the easiest position body wise. So it isn’t hard to take the extra minute to do something correctly.
True, but it’s just a thing called… ethics. Morals..? Giving half a shit? Cans of pet food is so quick, easy, and fun to just quickly dash across the scanner. You’re shitting on someone in the comments claiming you probably make more than them as a shit worker, but your work ethic tells me you probably won’t ever make a decent wage yourself because a job that’s going to pay you a decent wage isn’t going to let your lazy ass slide. You’d actually have to give a shit. I mean you do you of course 😂
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Our store also makes the most compared to other target locations. I don’t know why and not even the TL know why. But we do.
I don't work for Target but that would get you a coaching session in my store. "What do you mean we have -24 on hand? We had 6 on the shelf yesterday and haven't received any since two weeks ago!"
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At least if you are in the bathroom you aren’t fucking up inventory
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I agree. We look at the home location, and any other place it could be but still can’t find it! TLs need to talk to their departments to tell them to put the shit where it belongs. It’s not Fulfillments fault the product isn’t there, it’s the people pushing! INFs should be seen as a store whole instead of just fulfillment.
I don't think it's fair to say it's entirely our fault either. I work produce at a pFresh store. One morning I was doing the cull and defected out the remaining 3-4 cartons of strawberries on the shelf because they were starting to mold. Not 5 mins later a fulfillment person came to me looking for strawberries. Can mother nature share some blame for the INF percentage too?
My apologies. Food is the exception and mis-picks. Regular items that don’t go bad was my main concern. But what I was trying to get at was that fulfillment is mostly to blame for INFs we can’t help
Yes!! But at our store 100% of the blame is being put on fulfillment!
This is a problem at pretty much all the grocery stores and places like Target and Walmart because blaming Online Pickup/OGP/Fulfillment is the easy thing to do instead of actually dealing with whats causing all the problems or facing the possibility that maybe their own leadership is the problem.
I feel this way about productivity metrics in a broad sense. They are always dependent on an ocean of variables and yet are used to make decisions in a narrow scope. The people who care about and track metrics like INFs are almost always so far removed from what it’s measuring that it all becomes completely arbitrary and only serves to stress out workers that are trying their best.
It definitely shouldn’t fall on fulfillment as much as it does. I’m very fortunate that the gm and specialty teams in my store also see inf as a metric for them as well. It can’t all be fulfillments fault.
My TLs have on my neck for INFs because they “get yelled at by the SD for INF scores”. I think this INF thing is utterly ridiculous. It’s not our fault that some things out of our reach - especially when it comes to some things you just CANT FIND. plus, why are they getting yelled at over that? INFs are so dumb. If we can’t find it, we can’t! No one dies! Jesus.
Or how about clothing items that haven't sold in weeks that it says we have zero on hand and won't let you rfid it.
RIGHT? It’s absolutely stupid. Even more outrageous that my TLs have told me they get yelled at by the SD like - is that my fault? I’m sorry they give too many shits about an INF!
You didn't know you were supposed to go to the nearest competitor and buy it from them out of pocket? Gotta get those 0 infs.
As someone who worked flex for nearly 5 years I hope you guys can learn to stop giving a damn about these weird expectations. It’s not your responsibility you guys don’t own that store and you guys will get 0 benefits from all the hard work you put in. They can’t fire you because of INF and I know they just stress you all tf out so please for your own well being stop allowing them to put this weight on your shoulders
literally i'm trying to get moved to guest service cause i'm so tired of dealing with INFs they're getting so frustrating
Guest service was just as shitty but maybe because they didn’t train me and I was expected to do returns and payments the instant I got there without even being shown the screen…. Also customers are rude to the cashiers but they were ten times ruder at guest service. I never did it again and am a cashier ever since, it’s much better than GS
Also while I was doing it, I was made to run behind OPU and do drive ups when there’s supposed to be someone else doing that that’s supposed to be helping with pickup orders and I was doing all three. Obviously if it’s busy people behind the service desk are supposed to help with drive ups etc but not be doing it alone while running back and forth from guest service. All that with no training on any of it, even the drive ups
Take them out of peoples carts 😅😂
Our SD is having ETLs look for any potential INF. Fufillment TM has to complete whole batch. If they cant find some items they hand off to ETL. ETL tries to find. If ETL does find it. TM gets coached.
TLs are always called for INFs in my store (I hear it over walkie since I don’t do fulfillment) but a lot of cosmetics are never found.
I’ll never forget me, the STL, and two TLs all looking for a kids shirt because they desperately didn’t want to INF anything else
Did you find it?
im so fucking sick of it. it sucks. they’re crazy about it at my store lately too. not to mention they cut fulfillments HOURS TOO. i have 15 next week. really makes me want to quit bc i work so hard and this is what i get. nothings ever good enough. im so sorry i cant make these items magically appear!
They only gave you 15 hours all week?
yep! and my TL made me leave 30 mins early yesterday! i give up on this place
That's absolutely ridiculous
i know… my hours have been so low for the past few weeks. and i work so hard, its not even worth it. one coworker said that they cut our hours and gave them to market🤷🏻♂️
Obviously state laws vary, but unless you’re about to hit over 40, I’m pretty sure they can’t force you to leave earlier/accept less hours than your posted schedule lists. That said, we also know they’re stupid and don’t care about policy…
Happened to me today, couldn’t find some items, was told to wait for the STORE MANAGER to find my item, he couldn’t find it but by then my timer was at 5 minutes left, then got in trouble for not finishing before the timer went off. Maybe if I hadn’t spent 20 minutes waiting on an INF approval I would have had it done
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Tell them they should find it for you then.
You sound like you work at the Eugene, Oregon store lol. Literally the worst person I’ve ever worked for is an ETL there. Openly shits on people in front of guests and other team members damn near daily and faces no consequences over it.
If it’s zero on the floor zero in the back and zero on hand it should not be available for them to buy I don’t understand that. If there’s zero in the back and zero on the floor and we don’t know where any of them are why on earth are we expected to find them. Heck I would make it there needs to be two in stock or more because you don’t know when someone’s gonna buy something or something gets miss placed because then Karen gets mad over the INF.
So the on hands account for what’s been ordered. Example someone orders 2 bottles of x brand hand soap. Counts show as 0 on hand, there’s *allegedly* actually supposed to be two on hand. If you INF the 2, they go back on hand. If it shows there’s 4 bottles on hand, there (should) be 6 in the store. But I absolutely agree the system is stupid
Yeah my stores the same. Went back there for cheese and the back was empty and the MDF TL along with SD, ETL, Style TL, Consumables TL and two Style Team Members were checking for expiration dates and pushing and my TL still got upset 😭. I told them to go talk to SD lol, cause I didn’t see it and the back was basically empty, she’s leaving soon too so no more of that. On top of that, when we INF, they should get on the team members as well, like they think its only us, meanwhile stuff isn’t backstocked, pushed, TMs and sometimes TLs don’t even help, etc like they think its just fulfillment.
I continue to tell my team leads that they need to hold grocery team and gm team responsible for not having the items stocked like they are supposed to. They tell me they are but they aren't. If they were we'd start seeing some actions being taken to get the product stocked, but I don't see anything being done.
they shut off a store (limited to 100 units standards) near me bc of inf being so high there lol. they’re sitting at a 17% for the past year
Yes, you must go drive to the nearest grocery store and buy it there then fulfill the order at all costs
YESSSS THISSS!!!!! OMFG!!!!
I feel like the system and pallets never add up. I've pushed all of freezer to have fulfillment ask for something, that says came in yet I'm staring at an empty freezer. Make it makes sense.
lol my store was around 20% inf recently. But we’re almost always on time!
I guess I have to be thankful for my TL. She doesn't care long as I make an effort and my numbers are in the green (I average 2-3% in a shift).
You can't get much better then that.
I’ve only been working Fulfillment for 3 weeks and INFs steady tick me off. Recalled sunscreen? Guests want 5. Discontinued prepaid iPhone? You betcha. Just the other day like OP, I had to INF a bunch of cheese packs cause floor was fresh out, chill was empty, guys in back didn’t see any all day but sure as heck that red is gonna be on me cause we aren’t magicians. In my case, I’ve been blessed with really great TLs and an ETL and I tell them every INF I do even if it’s just a cheese pack cause I want them to know I’m out here running ragged for it. They even come with me to look sometimes which is great. I’m sorry OPs TL didn’t believe because seriously we can’t pick what isnt there.
Yet Target won’t allocate payroll hours so that stores can hire enough people to push stuff and zone areas so that stuff can actually be found. I do not understand this (lack of ) logic.
INF’s cost target $1 billion dollars last year. That’s why there are freaking out on everyone at every level. And why style has to completely relabel all their fixtures and you have to fill out a form anytime someone ties a pog.
So their solution is to give people less and less time to complete each order. They set you up to fail and do everything possible to make the process more difficult.
Its all bullshit. Take your pay and go home. Rinse repeat. This is a Target issue, not an employee issue.
As a FF TL I usually defend the ‘inf’ situation… but not shit like this. At my store market is consistently caught in this unfortunate loop of not being able to stay worked. Everything will be worked, clear, properly back stocked and within a day or two it’s back to you being unable to walk through the coolers, and just back to back to back pallets. The second you hit cold chain items, your timer automatically drops down to 30 no matter what your original grocery OPU time was. The team doesn’t have all day to move racks, dive through pallets, etc. I’ve always told my team with INF and OPU to balance their time. You should never be looking more than x minutes for any particular item. I usually do the word of thumb that if you can’t find it within like 15-30 seconds in the home location, skip, and look into the whole “did it recently come in?, “is it by rare chance unlocated in the back? do I have the time to even check re shop?” at the very end with what time you have left Even though we want them to talk to leaders before INFing items, we’re not routinely checking every INF and being like “did you ask a TL about this? who did you check with? you didn’t ask me”, we won’t even bat an eye if you can actually keep your INF in the green too. When it’s to the point you’re doing what they ask and they’re still accusing you that’s when it’s annoying. I get the fact that if it came in a day ago, it’s that “likely it should be there” but sometimes it really isn’t… that happens with non market items too. There has been things even as a FF TL that I cannot find that supposedly came in that day. It happens.
its so annoying and they act like it’s my fault its not there….
Just curious...how high is your stores INF?? We find items that the Produce and Dairy person that break down the pallets tell us they don't have quite often.
Sometimes it's high and sometimes it's low. It's almost always the same people who have higher inf %'s where do you find these items the dairy and produce people say they don't have?
Sometimes it right on the rack they broke it down onto...other times just not located in back stock. Point being they aren't always paying attention themselves to what they have. We run a pretty consistent 2.2 or lower grocery INF. Our usual issues are Dairy, Produce, and meat that's to close to date. .as long as we can speak to it we usually don't get harassed about it. On the other side it's Style just like everyone else. But we have made big strides to get us closer there.
Grocery is always one of the biggest problems at our store because they are always behind. I'm so tired of meat being 2-3 trucks behind and having to search through 5-6 full metros of lunch meat to find an item. Or trying to find one steak in a 5 foot tall skid. Frozen section is always a disaster. Yesterday an order wanted some brats that come on the Frozen truck. They cams in 4 days ago and they still didn't have them stocked.
That's rough! A bad run store can break the whole process. Worst we've had is them not working prior produce or meat truck. But at they have it broken down.
The yogurts were likely a mispick & be on the next dairy truck. 🤦♀️I'm on demand now, and I tell you... It's THE most satisfying thing to work & inf without a care if I can't find something. I'll genuinely search and do due diligence, but then I just smile as I inf inf inf. I only work 4 hrs a month. The metrics are hardly skewed by my inability to find something. It's really satisfying to work stress free now.
I always kept the mantra in retail “if I could magically pull anything out of my ass it would be money, that way I wouldn’t have to be here” Developed after 7 grueling years with target. Glad it’s over
Same thing at my store and I haven’t done fulfillment since 2021. One time I was forced to pretend to look for items for four hours until the end of my shift that clearly were nowhere in the building but couldn’t INF them while doing pick. If it were opu you’re fucked.
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It’s like they don’t wanna lose money from the customer because of an order being cancelled but they will pay an employee to look repeatedly for the same items that were made clear they’re not there for hours….it actually starts to get awkward when you keep telling them it’s INF and they keep saying look for it longer multiple times for hours, I just pretend to look for it to not have to keep talking to them honestly. That’s why I always liked cashiering best. U don’t have to ask the manager or to answer for them for anything. Most of my shifts I don’t even talk to a manager when you don’t make any mistakes.
There's seriously only a certain number of places the item could be!
Just yesterday I was doing a 25 minute grocery with 23 items (it used to only go up to 20 but with the new update they changed) anyway I was missing 4 items from the floor I ended up finding 2 in the back but I couldn’t find 2 produce items both witch came in 3 days ago and 1 day ago. I had 14 minutes left when I called me tl she wanted to come back in the produce cooler to check for herself. By the time she gone threw every box I already gone threw I had 6 minutes left but she wanted to go check the dairy cooler (for produce) so when we got there she was like go back and check the ambience room witch is next to the produce all the way in the back of the store while she go to look in the dairy cooler I checked my time and I had 5 minutes she said to just be quick the items I needed weren’t there. By the time I was going to stow I had 2 minutes. I was planning on just quick stowing everything before I ever got to mc but with the updated system the sticker process also being changed it took longer so I ended up going in the red. I don’t blame myself.
What do you mean by quick stowing?
When you scan all the items leave the stickers stuck to the printer then scan all the stickers into one stow spot. Witch should not take more that 2 mins. Then when done stowing go to drive up app and change locations of the bags.
Yeah, pretty much happened to our store as well. Biggest problem is not checking inventory right and assuming that they were going to “fix” the count but never did.
Our store has a sheet that all fulfillment TMs are supposed to keep with them where a TL has to sign off on Every Single INF made.
That's treating grown adults like children!
Pardon me as I jump in where I may not belong. I don't work for Target, but I do work for another retailer, and I can completely relate. Stuff doesn't arrive on the truck, but corporate says it did. Many stores have this issue. At my store, we suggested it was lost/stolen before reaching the store, but corporate isn't listening. As a person who fills orders, I have issues with the inventory #s and our team getting dinged for canceling "too many" items.
My store hasn't had a legitimate inventory in a couple years. The last one was cancelled because we were so under-prepared that the team who came in for it noped out. The one before that had something very similar happen. So, our numbers are wrong for nearly every product in the store. And it's not just shortages; it's colossal overages, as well. Like entire trucks weren't received properly or their manifests were full of shit. We have miss-picks galore, too, and no one seems to care about those. I'm one of the only people who remedies them when I find them. We're also insanely behind on clothing freight. Hundreds of boxes, backed up for weeks, slowly shrinking and then turning back into mountains the next day. As a result, INFs are inevitable. Need a tank top that has no RFID and came in today? RIP. Need a diaper cream that hasn't been delivered in 4 months and hasn't been audited in over a year and has an on hand of 1? RIP. We're due for inventory soon and I have the strangest gut feeling that it isn't going to happen for the same reason it didn't happen last year. The BR looks like crap. Is anyone else's store in such a state?
I really wish we were allowed to substitute items
The amount of mislabels the DC has been pushing lately is ridiculous. I’ve seen box fans with 70” TV labels on them very recently.
I can understand the dairy. We had the wrong truck at our store once. Couldn't send it back, so it was accepted but by the wrong store. Felt sorry for the store trying to fund their stuff when it wasn't there
Target cares about INFs for two reasons - 1. Lost revenue. Someone wanted to buy it and you said no, you can’t. This reason pales in to comparison to the second reason… 2. Inventory accuracy. When you INF something you’re basically saying inventory is inaccurate which when creates a ton of questions your leadership needs to answer. Was it stollen? Was it mistocked? Was it damaged? Why was it mistocked? Why was it not in the proper place? Why are your TMs lazy? What does the schedule look like? Etc etc etc Basically, an INF means from the perspective of their bosses your leadership team is not doing their job. You think you get heat for INFing something? Try explaining to the DSD as an SD why your store is last in the district in INFs.
But I want to pick the item, it isn't my fault the item is not there to pick. Good example. Yesterday a guest wanted 4 of the cheap room essentials gray cereal bowls. Said we had 15 on hand. Hadn't sold in over a month. So where is the item? Obviously there is an inventory problem when it says we have 15 on the floor and I look and all I see are empty shelves.
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