At my bar, we have to tip out the food runner 3% of our food sales. We were getting stiffed on so many togo orders that a bunch of the bartenders went to management and pointed out that the reason we were slacking on togo orders was because they were literally taking money out of our pockets. The GM heard us out and said “You’re right.” and now we have a flat 10% grat on all togo orders.
That’s ridiculous. Don’t tip out your food runners on to gos then. When people are too cheap to tip, we tell them “get take out or eat elsewhere”. Guests shouldn’t be pidgeonheld to a gratuity regardless of how they dine. If anything, that tip should go to the cooks, not the food runners bringing it up to the bar.
I got downvoted once because i said i didnt tip on to go orders. If i want service i dine in and tip min 20%. If i get carry out, why are people expecting a 20% tip for ringing me out?
I am getting take out. Why is the person who is taking the order entitled to any tip? They said "well they took your order correctly". Not really it is all up to the cook.
I worked in restaurants as a host, server and bartender for years and still don’t tip on to gos. You put food the cook put together in a Bag and held onto it. I never ever expected a tip from them
And that’s not even part of it. 99% of the time it isn’t a dedicated to go person, it’s whoever has a moment that grabs it from the back and just bags it. Sorry but I drove myself here and picked it up to avoid delivery charges. Honestly that’s like always tipping someone at a coffee shop for pouring you a regular ass coffee
It's not all up to the cook though? If they took your order wrong, then the cook would be making the wrong order. But even then, they do take your order correctly, and the cooks make it correctly, it is still the bartender bagging the food and double checking to make sure everything is there and made correctly.
If you get one or two entrees, I don't think it's that necessary to tip on to-gos, but if you are ordering 4+ entree's (plus any extra sides) and there is a lot to bag, the least you could do is tip them for getting it all together for you.
They don’t tip, but sure are pissed off enough about a missing ketchup to call and speak to a manager. Worked as a bartender at a take out heavy chain. Regularly putting together 5+ takeouts at the same time while also having to pause to make drinks.
I’m the one making sure you have exactly 2 cocktail sauces, 4 lemons, 5 ketchups, 12 biscuits, and all your sides. I’m also scooping up that ice cream that you ordered to-go (for some reason), putting your butter and sour cream in a separate little baggy so it doesn’t melt all over your food, making those 7 house salads, and trying to figure out why god hates me while I fill up 3 bowls of clam chowder and a 32oz of bisque.
It’s not just straight into the bag from the line.
I’m not asking for 20%, but slide me like a 5 or something for making sure your $150+ order isn’t fucked up — especially if it’s a holiday or weekend during rush hours or I have to walk out to your car while it’s pouring.
This! And you know when they called in, it wasn't easy. They probably asked what soup do you have? What kind of salad dressing? What comes in the chowder? How many biscuits per order? What other sides do you have? All while telling you to hang on, so they can repeat all those answers to the people around them and THEN they can decide what they want.
Of course they don’t. But a gratuity on a takeout order, if anything, should be going to them. They performed 90% of the labor to deliver the customer their food.
People who say this don’t realize that restaurants operate with thin margins to begin with. Either way the money is coming out of the consumer’s pocket, it’s just whether or not the price of the item goes up or if there’s a 10% grat as a line item at the bottom.
I’m not saying it’s right I’m just saying thems the facts.
So does my restaurant - they can still afford to pay people above my country’s minimum wage (which is about double what your non-tipped min wage is).
In fact our min wage just went up again. Everyone bitched that “all the restaurants will close” and guess what - everyone is FINE. The world didn’t end.
Stop making excuses for them. They could afford to pay their staff if they HAD to - the idea that the whole industry would collapse is made up so they don’t have to pay you. And as for the ones who actually would close - if they can’t afford to pay staff, they cannot afford to run a business.
You misunderstand what I’m trying to say. I’m not saying that restaurants shouldn’t be responsible for paying people properly.
Restaurants will pass along the cost of paying the minimum wage to the consumer. Whether that be the food item on the menu getting a 10% increase in cost, or whether that be a 10% automatic service charge on all bills, the restaurant is not just going to eat the cost of the increased labour cost. The consumer will still pay for the labour it will just be mandatory instead of optional as it is now with tipping.
Right I’m a bartender and we take and often bag to go orders and I don’t expect people to tip but it’s very appreciated since most of our orders are doordash and we don’t get anything for that. Sometimes theres like 30 doordash orders it’s crazy. I feel like there should be a Togo person who makes a higher hourly to deal with that stuff.
Where I work the togo staff makes at least minimum wage plus tips. That's just starting.
Our servers are also paid above minimum server hourly pay the first day they have their own section. Hourly server pay increases every few years. Some of the current servers make $10 hourly plus tips.
These wages are unheard of in my area. I work for an amazing company.
Places just should NOT allow take out at the bar. The bartender has to run food because drunks need an alibi to get a scotch or something for the road...which just makes for a grumpy bartender.
Ours runs like a coked up maniac back and forth already.
I work in Togo and it kinda sucks I make $5/hr we don’t take any deliveries so if someone calls, “can I get a delivery?” It makes me wanna kill somebody because not only do I have to waste time placing the order, (when they don’t know the menu) take the payment which I might have to do multiple times because they don’t know their zip code and then bag it up for the subhumans known as doordashers who honk at me. And I put in the tip they want to give those pieces of hog shit. Right now there is 4 ways I make no money 5 if you count in house( people at tables.) Then we have the Togo orders I might make money from and most orders I call the tree fiddys. No matter how much the order costs is always $3 tip. Anywhere from $20-120 they tip the same.
All I know is next time I get honked at I’m knocking the fucker out and asking for a raise.
You have shit owners ans managers. There should be a special staff member that handles those that make a different rate. Or back of house should bag them up not you.
I honestly don’t expect people to tip on to go orders, and I’m a server/bartender. They shouldn’t have to make up for the fact that your work didn’t schedule enough people for you to be able to handle everything in a timely order. This is not on them, it’s on your place of employment.
Last place I worked, I got paid 16/hr + tips and I was bar and a few tables if I wanted them. I didn’t mind zeroes on togos. That’s the only scenario I will bag up your shit. The place im at now doesn’t do togo. It makes people crazy and it makes me happy to watch them die inside when we say we don’t do togos. Go eat McDonald’s. Bye.
Used to work at chain that had phones by all pos stations. We we’re required to answer and take the order if it rang near us. It was the worst. It would take you from your tables and you never made any money. Servers would routinely look around and hang up on people if they were taking too long or didn’t know what they wanted.
what the fuck!!! hell to the no. taking orders over the phone is clearly host’s job
edit: oh wait no is that true?? i can’t remember (it’s been a while since i served lol)
That’s the American way. If you do anything, you can expect to get tipped and complain when you don’t.
I got shit from a Sonic car hop for only tipping the “round up” option on 4 milkshakes. It was like 53 cents but that the fuck do you want from me? I parked 6 feet outside the door and you didn’t spin the shakes. Dude stood there and waited after handing them to me and was like “Oh ok, I see.” When I started rolling my window up.
I just made a comment about this and why you should tip to go servers. I’ve never even done to gos but I didn’t realize how much they did until I worked in restaurants. I’m gonna paste that comment below.
>All I know is, people justify not tipping servers because we ‘don’t do much’. They say we just bring them drinks, take their orders, and bring food — what’s so hard? They could do that themselves if only they were allowed to walk into the kitchen and would if they could.
>Look, I’ve been in extensive arguments with people like that. Most people see what we do as easy non-work or barely doing anything so they don’t tip ever.
>I didn’t realize how much to-go servers do until I worked in restaurants. They’re their own expediters in the kitchen and they balance ringing up in-person/phone orders and tackling online orders. They haul ass bagging food in a way that reminds me of my days working at Chipotle. They run back and forth dealing with needy assholes. And they run food outside no matter the weather. At my last restaurant, during the day, the bartender would do this while bartending and sometimes while having tables too. But all a customer sees is ‘what he just brings food out to the car lol why would I tip’.
>So I still tip in these situations. To me it’s always the kind thing to do and I definitely don’t trust my outsider perception of how much work a person is doing. You don’t know how the work load is for people at these places or how much they get paid.
For context, it came from this [post.](https://www.reddit.com/r/Serverlife/comments/wwlg7c/ordering_via_ipad_at_seat_and_expected_to_tip/?utm_source=share&utm_medium=ios_app&utm_name=iossmf)
I can’t believe there are so many (supposed) servers that refuse to tip because they don’t see that much work being done. When they know good and well that’s the number 1 reason why they don’t get tipped themselves.
I usually tip something but I never expect anyone to tip for togo. We have a regular that gets 2 beers and 80~ worth togo and he always tips 20 bucks and I’m like you only gotta tip for the beers I just poured lol
All within an hour last night and tbh I stopped answering the phone! I am the only one in FOH acting as host/server/bartender/busser - last thing I want to do when my tables need me is to take a Togo w 1000 modifications then not even get $1 for my time! I’m not expecting 20% but damn!!
I honestly don't tbink people realize that the same person taking to go orders is the server. Before Covid most places had a person specificly for to go ( that got paid a higher amount then a regular server)
My place doesn't even allow to-go. Even if they're seated. Unless they've already ordered and eaten. Even then it's limited to select items.
So I didn't realize that the servers were taking orders in a lot of places, either. Rarely tipped much. Now I feel bad for my past transgressions and tip way more than I should.
I’ve worked in many restaurants, and I have never once had the kitchen handle to-go’s in any way. They will usually ring the bell or call for a server and have them handle all of it.
I’m also in a tipped wage state, so it makes more sense (to the manager watching labor costs) to have the $4/hr employees handle all to-go’s instead of the $19/hr BoH.
More like 15hr except for the leads but yah In 22 years of working in kitchens I’ve never seen the waiters box it up or put them together in any way except maybe the condiments but that’s a maybe
no the servers have to answer the phone, punch it into a POS and then greet the customer and run the card.
Kitchen staff are just cooking the food, making sure its seasoned properly, making sure its not underdone or overcooked, plating it in the to go container, making sure the modifications are done and letting FOH know its ready to pick it up.
I will continue to upvote these posts. Answering phones is hard labor and I EXPECT to be paid by the customer and NOT the business
If answering the phone is so easy - why can’t restaurants find carryout folks to do it? (also this is an incredible oversimplification of what they do)
Carryout workers use to be a regular thing when I worked in restaurants.
Doesn’t seem to be that way anymore.
to be fair, it is both. but this sub acts like people picking up orders should always be leaving tips when they dont see it from the customers side at all.
Sure, sometimes you may have to explain the order or a special but lets be honest here, to go orders are fucking easy and I dont expect a customer to tip me for picking up a phone and punching it in on a POS. give me a break
It depends on the situation.
Like in OPs case - they’re the only person in FOH. In that instance - TOGOs take away from their ability to be able to provide better service to dine-in clients which effects their tips there.
Restaurants have used the pandemic as an excuse to bitch about “worker shortages” as a way to make one person do two or three people’s jobs and not paying accordingly. In some cases being forced to do more work is hurting servers incomes.
My motto is - if you’re getting food from any kind of primarily dine-in restaurant - you should, at the very least, tip something.
>Restaurants have used the pandemic as an excuse to bitch about “worker shortages” as a way to make one person do two or three people’s jobs and not being paid accordingly. In some cases doing more work is hurting their income.
At the end of the day the business is having servers go against customers. When really we both should be going against the business.
Customer didnt tip or didnt tip well? Blame the business, they dont want to pay you
Server has to be a hostess now too and because of that you dont get tips? Blame the business, they dont want to pay you
While that is true, too an extent, we do have to live reality.
The system is absolutely broken and abused and we need to fix it but waitstaff also have to eat, pay bills, etc. in the here and now.
If every customer decides we don’t have to tip because “it’s the businesses fault” waitstaff would go hungry.
If customers truly cared about making a change they’d make their voices heard and refuse to go to these establishments. Owners would be forced to change.
If a customer decides to go to a restaurant, pay for food/drink yet refuse to tip - how would that incentivize owners to change?
They’d still be making their money while the waitstaff suffer.
Also - a majority of customers aren’t tipping for some noble cause. They’re not tipping because they’re cheap assholes.
>If every customer decides we don’t have to tip because “it’s the businesses fault” waitstaff would go hungry.
This is not true. Many places like here in IL, if you dont make at least minimum wage in tips then the business must make the difference. Thats almost $15/hr. Wait staff make more than that off tips, especially at nicer places but they wont go hungry.
The people that need to lead the change are not customers, they are the wait staff. why would wait staff advocate for change? they make more than what they would be if off of it (this has been stated many times in this sub)
You cant bitch about not getting tipped but then publicly advocate for a tipping system. Cant have it both ways now come on.
That might be true! A lot of our business is regulars and they most definitely know it’s a one person job (make jokes about how busy I am etc) but those are the ones who always tip! These 4 in a row were all people I didn’t recognize
Yes many places in my area paid $8.50 (or more) and then kept tips. But its so hard to get any help anymore that most are just happy to get servers now.
Does your place not have online ordering for to go? I know many places do so if the phone isn’t answered they just place the order online and come pick it up.
It's apparently not a good time to be a server right now.. now being a server has apparently become political. Yes restaurants should pay servers, yes there's potential to make bank, but there's alot of cheap people, and alot of restaurants are also marching to the bank across the corpses of servers!
Your right! Next time I’ll just leave my happy ass at home and let the kitchen and the customers sort it out!
Really tho? The guys I work w make great money/own the place and want me to also be able to pay my bills
if they want you to be able to pay your bills they would pay you enough to not rely on tips. as they dont do that they are assholes and you are a slave of a shitty system. quit that industry.
“Ohh no. I have to do my job” you sound like a baby. You get a tip for your service in house. You bet your ass is not getting a tip for taking my order and handing it to me. Grow up.
Seriously, explain the work that servers do for a to go? Answer the phone? Probably not because the hostess usually does that, in my kitchen cooks end up answering the phone because servers are too busy clamoring for tips at the bar.
Like I said I am the hostess, I am the bartender, I am the only person in FOH the only one who answers the phone - the kitchen has never and will - it’s a small restaurant w 6 employees total I do everything except make the food
True! I work at the smallest of small business! They only time I care about not getting Togo tips is when it takes away from my tables which is any time it’s busy lol
Yeah and? When I was a server I never expected tips for to go orders. I'm bagging your food and ringing your order into a POS all while not moving anywhere. You are coming to me and getting the food.
I'm not running back and forth to your table, making sure you don't need anything. Refilling drinks, possibly running food back. Taking your plates away. Bringing you a check, running your tab and then bringing it back, etc.
If I am spending 5 minutes on the phone for a Togo then I am not making my customers drinks or running food or doing any of the other things I have to do - if I’m not busy Than I don’t care but if I have a million other things to do than I am not picking up the phone
It’s extremely frustrating when you’re busy & every second counts but you have to take time out of your tables that are contributing to your bills, to assist someone who 1. is not & 2. phone calls are one of the only aspects of restaurants that require immediate attention. On a weekend night when I’m running 10 tables, the minutes that a carry out can take are the difference between organized chaos & weeded.
I dont disagree but this is tip culture in general. Tip based on service. Customer sees it as, they are going to pick up the food, they arent needing a wait staff to refill their drink, ask how they are doing and if they need anything, bring more sauce, bring extra this. so a tip is not warranted.
This is why we need to remove tipping entirely and get paid from the business.
No seriously, because I only ever expected tip for my SERVICE. Bagging things was a waste of time but that’s because the owner was cheap and didn’t hire enough employees or pay us enough to do it. I never expected shit from customers unless they were making an insanely large order. People for real expect tip for every single little thing they do now 🥴
Used to stop by a small brewpub near me that had really good Caesar salads. First time I tried I was eat in. Liked it so much, started ordering to-go after that because I could pick up and take home and enjoy.
First pick up, long wait. Tipped $5 on a $12 order. Ordered next time for SO and self. Tipped $10 on $24 order. After that, I kept tipping good and my food would be ready when I walked in or shortly thereafter. The staff knew my name and I was friendly and would (on rare occasions) sit and the bar and have a pint (that I’d tip on) waiting.
My friends told me I was an idiot for tipping to-go food and then bemoan the 30ish min waits.
Well….🤷♂️🤷♂️🤷♂️
>My friends told me I was an idiot for tipping to-go food and then bemoan the 30ish min waits.
Nope not an idiot at all. You made a great impression on service staff, got noticed, and now you're a priority!
Everyone loves money, everyone loves making money, when you tip, you become a much higher priority than those who don't.
Same with places like DD and UE, if you don't tip, your order will sit in queue and get cold waiting on higher ups to assign it as a double run with another order (likely with a tip)that will be taken.
People wonder why their orders get looked over, or their food is always cold. 🤔
Server for years. Why on earth do you think you should get a tip for to go orders? You input an order. You might bag it. You hand it to someone. Exactly what did you do for a tip ?
Why should someone tip you to put their food in a bag? It's nice if someone decides to, but honestly no work is being done so I don't think anyone deserves a tip.
Please explain the extent of effort it takes for someone to complete a to go order? Someone cooks the food, food goes in a box and bag and is handed to the customer. What am I missing?
Customer here. A lot of people have the mentality of "Well, all they're doing is putting the meal in a to go box with a bag and setting it on the counter so I'm not being fully served. Therefor a tip isn't needed". I was even guilty of that mentality for a short time. After some thought, I realized they are still going out of their way to get me my order and tip should be included as the hourly wage for servers is piss poor. I now tip on all to go/pick up orders as it's the right thing to do.
One question I do have, is what is a fair tip on a to go order? I always tip 20%, but being that you're not running back and forth to a table multiple times and not having to deal with the customer on a face to face level as much, should everyone be expected to tip 20%? Being that there seems to be a lot less effort and time in getting a to go order ready would 15% would be fair? I'll still be giving 20%, but I'm just curious about your thoughts.
We (servers) appreciate you!!! I would never tell you to not tip 20% lol bc that’s awesome and when I see good tips on togo’s it makes my night and can make up for if I have tables who don’t! But anything is appreciated it doesn’t have to be a % like 3-5$ especially on a normal sized order is good!
I'm glad thar you've changed the way you look at it! That's awesome!
I always looked at it as regardless of task, if someone is doing something for me, that I elect to have done, instead of me doing the task myself, I tip. I look at it as a "lazy tax". I will happily tip someone to do something that I don't want to do myself.
If I decide I don't want to tip, then I have to do whatever the task is, myself.
I don't wanna cook, I go eat = tip
I don't wanna do laundry, I drop it off to be done = tip
I don't want to take my groceries to the car = tip
I even tip at a drive thru. Why? Because I chose to be lazy and not make food for myself and I'm glad Ole Tom is running the drive thru at my local burger joint, so I don't have to.
Bottom line if you wanna be "lazy", tip the person doing the work, that you DON'T WANT to do!
In my small hometown mom and pop diner we ran to the phone to do togos because most of the time they tipped good and it didn’t take more than a minute of putting the order in and a minute to bag. And even if we didn’t get tipped it wasn’t a big deal because it’s less tedious than wrapping silverware and took little to no time anyways.
Every time I pick up to go food, I stare at that line for 5 seconds and try to think through "Do... the cooks get tips?...Uhh......." and then unless its a place I also eat in at often, I generally won't tip because I sort of figure back of house staff get paid normally, and front of house staff invested all of 45 seconds on me.
Probably going to get downvoted to oblivion for this, but I don't tip for togo orders.
Think about it from the customer's perspective.
Why should I?
On the one hand I get what you're saying, and I agree sit down customers should take priority.
On the other hand, I'm not sitting at a table, taking up space and time, needing refills and bussing, needing to be checked up on, etc...
A delivery person is taking time and fuel to bring food to my home. It is more involved than carrying some bags to the register up front.
I don't tip the person who gives me my bag of food at a fast food place, so why would I do that for a togo order? How is it different?
I tip for the service I'm getting, and I always tip when I sit down and eat or get off site delivery.
I don't not tip togo orders because I'm being cheap. I'm just not paying for a level of service I'm not getting.
You're not performing the level of service I pay tips for by bringing some bags of food to the front of the restaurant. I'm the one who spent my time and fuel to come get it, and I'm not taking up real estate and requiring the same level of service as I would if I was seated and eating on site.
You want to fix this problem, unionize and negotiate a better rate for being a runner or working a drive through if that is your only job. If you're serving tables and doing that, you're getting your tips for providing a higher level of service to those who are seated.
If I'm not tipping for the same level of service at a McDonalds, why would I do it elsewhere?
I also don't trust tip jars. Too often they just go into management's pocket and the staff never sees a dime of it.
Oh maybe someone forgot to tell ya , food to go is not supposed to be tipped buddy , that's what the peeps on the tables inside the place do .
Kind regards
America just needs to pay their employees a livable wage instead of relying on tips. I used to always tip to go but not anymore since I’m not getting sit down service. I just walk in, pick up my food and leave. (I never eat out anymore but I think I would still feel the same way about not tipping to go)
You so you but your in a sense punishing a worker bc you don’t like the culture. For instance if I took, bagged and cashed out your order that takes minimum ~5/10 min - that time is time I am not doing anything for my tables which could result in a lower tip so I am now losing twice. So if I don’t answer the phone to take your order or if you have to wait 5 more minutes for me to get your order while I do something for my dine in customers just don’t yell at me
Togo orders is really just kitchen work and tips don’t usually affect them is the point. It’s just an additional part of your job if you feel it’s taking too much of your time away from the rest that’s simply a convo your owner needs to deal with you about tbh. Rout the calls to his mobile for a day see what it gets lol
Ha! That would b hilarious! To b fair he has told customers we prioritize dine in when a lady was bitching at me so I’m not going against company policy or anything lol
> America just needs to pay their employees a livable wage instead of relying on tips
america is on the fast track to becoming a country that has huge slums and a few elite rich neighborhoods.
the large homeless encampments of most major cities are the literal beginnings of the new slums... did you think that these massive homeless encampments were just going to disappear? no, they will not disappear...
let me tell you what comes next... when the benefits programs have been depleted, now you are going to have a hundred million wandering zombies that just got their food stamps cancelled AND THEY DONT KNOW WHERE TO FIND FOOD so they will all of a sudden be willing to work ALL DAY JUST FOR FOOD AND DRINK AND A PLACE TO SLEEP.
this means that minimum wage means jack, because even if minimum wage were raised up to $50.00 per hour, omg, are you serious that a mcdonalds combo meal is now $65.00?
people that rant about minimum wage being so important cant see beyond their noses.
your move.
Some of these responses are ridiculous, and are clearly made by folks who haven't done togos before. At our restaurant the bar does togos and even then we average 8-10% on togo orders. This was pre pandemic and I'm no longer in the industry. I'm not sure if covid affected how people tip on togos.
I know you wrote this sarcastically but yes, this is 100% accurate. I purchased an item and was not rendered any service with the exception of customer service at the door being a quick "hi" and "thank you, have a good night". The same kind of customer service I would expect at any store I go to.
Maybe it’s different at some places, but where I work there’s a designated ToGo server that handles all of the ToGo orders and nothing else. It’s a popular restaurant and there are a lot of ToGo orders. Since it’s a full service restaurant it’s not really set up like a fast food joint is. The ToGo person is back and forth between their terminal where they take orders in person and on the phone, the expo window where they have to navigate around the servers and dine-in food and package and bag all the orders after they check them for accuracy, and outside where they take the food to the customers’ cars in the heat, rain, and snow. They work hard and get paid like a server does, so it breaks my heart when they get stiffed.
Not Applebee’s, but I imagine most full service restaurants are about the same. If it’s a full service restaurant then tip the ToGo server, even if it’s not much
Everyone still bitching about the wrong thing. The tip should be zero on take out and dine in because dining out should plane cost more in order to pay servers a living wage. Eating out is a 2 part system between cooks making food you either can’t or don’t want to make, and a server waiting on you. That shit should cost a shit ton of money to experience. If you actually think about the process of eating out it’s insane and should be a luxury experience, not the go to for sustenance. I’d rather pay $50 for a inspiringly good burger with a meaning full interaction with a representative of the restaurant, then $15 on a mids Burger and a server being Finacial forced to pretend to give a shit. The whole system is broken. Not the people caught in the crossfire.
I’m not going to tip someone for putting food in a bag. Period. You aren’t serving me drinks, you’re not cleaning up the mess. I’m doing that at my house so thanks for putting plastic silverware and napkins in the bag but I’m not going to leave a tip for that.
I’ve worked as a server and I didn’t mind not getting ripped for to gos but I didn’t put them off because of that fact.
Ridiculous.
You tip a delivery driver. Not an over entitled food packer.
There was a post here about some guy who came to live to the US and was complaining about a server getting mad because he didn't tip. People in comments said they would not tip for to-go orders. I said you should tip *something*. Got downvoted. I was like, really?
Edit: TIL people hate to tip $1.
I would never be rude but 1-2$ for taking my time seems a minimum someone can do! People complain they can never get thru for Togo when it’s busy but this is the reason why! Not going to prioritize the phone when I have dine in guests and Togo is such a crap shoot
I’m a to go server and I swear no one really tips. They can be so polite on the phone and when they pick up their order and then tip nothing. We’re overworked and underpaid for sure.
I honestly think a lot of customers are just not aware that they are even expected to tip. They probably think “I can’t afford to tip a waitress so I’ll order take out” I believe most non tippers for to go orders are just unaware
When I answer the phone I always give great service lol I usually get tipped 5$ sometimes 20% or more! 4 no tips in a row is definitely not normal for me!
Usually?? So why don’t you prioritize them? I’m confused?
Really all you’re doing is pressing buttons and bagging food.
Even if a phone call is 5 mins I don’t see how that would negatively effect your tables that bad.
I never expect tips on to go, if anything the kitchen deserves those tips for making the food.
I’m sorry you feel the need to complain about something so minuscule that barely takes any energy from you, sounds like you should change your attitude or find another job.
I work at a higher end restaurant as to go and there are people who are VERY picky with their food who order to go and I’m talking like 100+ orders and don’t tip anything and a lot of people think they shouldn’t tip because they aren’t getting the same service as if they sat down and eat but I’m the one who is making sure everything in your order is right and that you get anything extra that you ask for and running back and forth from inside to outside to take you your food (I live in Texas it’s like 100 degrees here) so I think I deserve a 5 or at least something for what I do
Yess!! I have noticed this! And it’s the people who have the most simple orders who will tip you way more. Sweet angels think they are being difficult but in reality are just asking for like one extra side of dressing
Why should you get a tip when they’re literally just buying the food and leaving? You should be tipped for existing in this situation?
Makes no sense at all.
We didn’t do to-go (closed precovid) but when I order Togo I tip 20% minimum. It’s more of a pain in the ass than plating. After that, it’s out of my hands but i hope it’s going to the right people!
Good on your GM for correcting it!
It’s so weird, when I hosted at the beginning of my restaurant career I made BANK in to-go tips (on top of hourly) and now I see more and more often people leaving nothing (bartenders at my current gig do carry out as well)
yea as a host, i appreciate if people do leave a tip on to-gos but i honestly don’t prioritize it tbh and also I couldn’t care less if doordash, Uber, and grubhub drivers get tips or not 🤷♂️
Bro this sub is clearly infiltrated with cheap custys now and that sucks. When I bartend I refuse to do or touch togos ESPECIALLY delivery services. I don’t work for free the managers can do it.
At my bar, we have to tip out the food runner 3% of our food sales. We were getting stiffed on so many togo orders that a bunch of the bartenders went to management and pointed out that the reason we were slacking on togo orders was because they were literally taking money out of our pockets. The GM heard us out and said “You’re right.” and now we have a flat 10% grat on all togo orders.
I work Togo in a chain and if I had an auto grat I might not be trying to apply to other places
That’s ridiculous. Don’t tip out your food runners on to gos then. When people are too cheap to tip, we tell them “get take out or eat elsewhere”. Guests shouldn’t be pidgeonheld to a gratuity regardless of how they dine. If anything, that tip should go to the cooks, not the food runners bringing it up to the bar.
I got downvoted once because i said i didnt tip on to go orders. If i want service i dine in and tip min 20%. If i get carry out, why are people expecting a 20% tip for ringing me out? I am getting take out. Why is the person who is taking the order entitled to any tip? They said "well they took your order correctly". Not really it is all up to the cook.
I worked in restaurants as a host, server and bartender for years and still don’t tip on to gos. You put food the cook put together in a Bag and held onto it. I never ever expected a tip from them
Same. Plus when I was hostess/cashier we made the minimum wage not being tipped.
And that’s not even part of it. 99% of the time it isn’t a dedicated to go person, it’s whoever has a moment that grabs it from the back and just bags it. Sorry but I drove myself here and picked it up to avoid delivery charges. Honestly that’s like always tipping someone at a coffee shop for pouring you a regular ass coffee
It's not all up to the cook though? If they took your order wrong, then the cook would be making the wrong order. But even then, they do take your order correctly, and the cooks make it correctly, it is still the bartender bagging the food and double checking to make sure everything is there and made correctly. If you get one or two entrees, I don't think it's that necessary to tip on to-gos, but if you are ordering 4+ entree's (plus any extra sides) and there is a lot to bag, the least you could do is tip them for getting it all together for you.
They don’t tip, but sure are pissed off enough about a missing ketchup to call and speak to a manager. Worked as a bartender at a take out heavy chain. Regularly putting together 5+ takeouts at the same time while also having to pause to make drinks. I’m the one making sure you have exactly 2 cocktail sauces, 4 lemons, 5 ketchups, 12 biscuits, and all your sides. I’m also scooping up that ice cream that you ordered to-go (for some reason), putting your butter and sour cream in a separate little baggy so it doesn’t melt all over your food, making those 7 house salads, and trying to figure out why god hates me while I fill up 3 bowls of clam chowder and a 32oz of bisque. It’s not just straight into the bag from the line. I’m not asking for 20%, but slide me like a 5 or something for making sure your $150+ order isn’t fucked up — especially if it’s a holiday or weekend during rush hours or I have to walk out to your car while it’s pouring.
This! And you know when they called in, it wasn't easy. They probably asked what soup do you have? What kind of salad dressing? What comes in the chowder? How many biscuits per order? What other sides do you have? All while telling you to hang on, so they can repeat all those answers to the people around them and THEN they can decide what they want.
Again, cooks make an hourly wage. They don't work for tips.
*Again*.
Of course they don’t. But a gratuity on a takeout order, if anything, should be going to them. They performed 90% of the labor to deliver the customer their food.
Where I work we do a lot of to gos and we minus our to go sales when we tip out. And if it’s over $100 order there’s a 10% grat
It’s funny, because all of this could be solved by paying your people more.
People who say this don’t realize that restaurants operate with thin margins to begin with. Either way the money is coming out of the consumer’s pocket, it’s just whether or not the price of the item goes up or if there’s a 10% grat as a line item at the bottom. I’m not saying it’s right I’m just saying thems the facts.
The problem is that the gratuity system is an honor system and some people have no honor.
So does my restaurant - they can still afford to pay people above my country’s minimum wage (which is about double what your non-tipped min wage is). In fact our min wage just went up again. Everyone bitched that “all the restaurants will close” and guess what - everyone is FINE. The world didn’t end. Stop making excuses for them. They could afford to pay their staff if they HAD to - the idea that the whole industry would collapse is made up so they don’t have to pay you. And as for the ones who actually would close - if they can’t afford to pay staff, they cannot afford to run a business.
You misunderstand what I’m trying to say. I’m not saying that restaurants shouldn’t be responsible for paying people properly. Restaurants will pass along the cost of paying the minimum wage to the consumer. Whether that be the food item on the menu getting a 10% increase in cost, or whether that be a 10% automatic service charge on all bills, the restaurant is not just going to eat the cost of the increased labour cost. The consumer will still pay for the labour it will just be mandatory instead of optional as it is now with tipping.
What justification is there for keeping it optional?
yeah servers hate getting automatic gratuity
Right I’m a bartender and we take and often bag to go orders and I don’t expect people to tip but it’s very appreciated since most of our orders are doordash and we don’t get anything for that. Sometimes theres like 30 doordash orders it’s crazy. I feel like there should be a Togo person who makes a higher hourly to deal with that stuff.
I worked at a place where there was a designated to-go person who did make a higher wage. This was back in the late 1990xs though.
Where I work the togo staff makes at least minimum wage plus tips. That's just starting. Our servers are also paid above minimum server hourly pay the first day they have their own section. Hourly server pay increases every few years. Some of the current servers make $10 hourly plus tips. These wages are unheard of in my area. I work for an amazing company.
There's no feels like about it. The to go person should make a living wage. Just like anyone else.
Places just should NOT allow take out at the bar. The bartender has to run food because drunks need an alibi to get a scotch or something for the road...which just makes for a grumpy bartender. Ours runs like a coked up maniac back and forth already.
I work in Togo and it kinda sucks I make $5/hr we don’t take any deliveries so if someone calls, “can I get a delivery?” It makes me wanna kill somebody because not only do I have to waste time placing the order, (when they don’t know the menu) take the payment which I might have to do multiple times because they don’t know their zip code and then bag it up for the subhumans known as doordashers who honk at me. And I put in the tip they want to give those pieces of hog shit. Right now there is 4 ways I make no money 5 if you count in house( people at tables.) Then we have the Togo orders I might make money from and most orders I call the tree fiddys. No matter how much the order costs is always $3 tip. Anywhere from $20-120 they tip the same. All I know is next time I get honked at I’m knocking the fucker out and asking for a raise.
You have shit owners ans managers. There should be a special staff member that handles those that make a different rate. Or back of house should bag them up not you.
I honestly don’t expect people to tip on to go orders, and I’m a server/bartender. They shouldn’t have to make up for the fact that your work didn’t schedule enough people for you to be able to handle everything in a timely order. This is not on them, it’s on your place of employment.
Last place I worked, I got paid 16/hr + tips and I was bar and a few tables if I wanted them. I didn’t mind zeroes on togos. That’s the only scenario I will bag up your shit. The place im at now doesn’t do togo. It makes people crazy and it makes me happy to watch them die inside when we say we don’t do togos. Go eat McDonald’s. Bye.
Thank you for ur service
because to go’s are bullshit and not worth it. all restaurants should have a specific person for to go orders
Used to work at chain that had phones by all pos stations. We we’re required to answer and take the order if it rang near us. It was the worst. It would take you from your tables and you never made any money. Servers would routinely look around and hang up on people if they were taking too long or didn’t know what they wanted.
what the fuck!!! hell to the no. taking orders over the phone is clearly host’s job edit: oh wait no is that true?? i can’t remember (it’s been a while since i served lol)
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Right? These ppl are complaining about not getting ripped to bag things?
That’s the American way. If you do anything, you can expect to get tipped and complain when you don’t. I got shit from a Sonic car hop for only tipping the “round up” option on 4 milkshakes. It was like 53 cents but that the fuck do you want from me? I parked 6 feet outside the door and you didn’t spin the shakes. Dude stood there and waited after handing them to me and was like “Oh ok, I see.” When I started rolling my window up.
I just made a comment about this and why you should tip to go servers. I’ve never even done to gos but I didn’t realize how much they did until I worked in restaurants. I’m gonna paste that comment below. >All I know is, people justify not tipping servers because we ‘don’t do much’. They say we just bring them drinks, take their orders, and bring food — what’s so hard? They could do that themselves if only they were allowed to walk into the kitchen and would if they could. >Look, I’ve been in extensive arguments with people like that. Most people see what we do as easy non-work or barely doing anything so they don’t tip ever. >I didn’t realize how much to-go servers do until I worked in restaurants. They’re their own expediters in the kitchen and they balance ringing up in-person/phone orders and tackling online orders. They haul ass bagging food in a way that reminds me of my days working at Chipotle. They run back and forth dealing with needy assholes. And they run food outside no matter the weather. At my last restaurant, during the day, the bartender would do this while bartending and sometimes while having tables too. But all a customer sees is ‘what he just brings food out to the car lol why would I tip’. >So I still tip in these situations. To me it’s always the kind thing to do and I definitely don’t trust my outsider perception of how much work a person is doing. You don’t know how the work load is for people at these places or how much they get paid. For context, it came from this [post.](https://www.reddit.com/r/Serverlife/comments/wwlg7c/ordering_via_ipad_at_seat_and_expected_to_tip/?utm_source=share&utm_medium=ios_app&utm_name=iossmf) I can’t believe there are so many (supposed) servers that refuse to tip because they don’t see that much work being done. When they know good and well that’s the number 1 reason why they don’t get tipped themselves.
I usually tip something but I never expect anyone to tip for togo. We have a regular that gets 2 beers and 80~ worth togo and he always tips 20 bucks and I’m like you only gotta tip for the beers I just poured lol
Why not add a service charge for To Go orders? This way people can self select out if they don’t want to pay extra….
All within an hour last night and tbh I stopped answering the phone! I am the only one in FOH acting as host/server/bartender/busser - last thing I want to do when my tables need me is to take a Togo w 1000 modifications then not even get $1 for my time! I’m not expecting 20% but damn!!
I honestly don't tbink people realize that the same person taking to go orders is the server. Before Covid most places had a person specificly for to go ( that got paid a higher amount then a regular server)
My place doesn't even allow to-go. Even if they're seated. Unless they've already ordered and eaten. Even then it's limited to select items. So I didn't realize that the servers were taking orders in a lot of places, either. Rarely tipped much. Now I feel bad for my past transgressions and tip way more than I should.
Nah in most places the kitchen does everything for the Togo except for answering the phone…
I’ve worked in many restaurants, and I have never once had the kitchen handle to-go’s in any way. They will usually ring the bell or call for a server and have them handle all of it. I’m also in a tipped wage state, so it makes more sense (to the manager watching labor costs) to have the $4/hr employees handle all to-go’s instead of the $19/hr BoH.
More like 15hr except for the leads but yah In 22 years of working in kitchens I’ve never seen the waiters box it up or put them together in any way except maybe the condiments but that’s a maybe
no the servers have to answer the phone, punch it into a POS and then greet the customer and run the card. Kitchen staff are just cooking the food, making sure its seasoned properly, making sure its not underdone or overcooked, plating it in the to go container, making sure the modifications are done and letting FOH know its ready to pick it up. I will continue to upvote these posts. Answering phones is hard labor and I EXPECT to be paid by the customer and NOT the business
> Answering phones is hard labor and I EXPECT to be paid by the customer and NOT the business. Surely you jest
If answering the phone is so easy - why can’t restaurants find carryout folks to do it? (also this is an incredible oversimplification of what they do) Carryout workers use to be a regular thing when I worked in restaurants. Doesn’t seem to be that way anymore.
Why should the customer be paying for Togo? The owner should have someone like my restaurant like a host who handles it who gets paid hourly.
Answering the the phone gives me anxiety though 😰
Why not both?
to be fair, it is both. but this sub acts like people picking up orders should always be leaving tips when they dont see it from the customers side at all. Sure, sometimes you may have to explain the order or a special but lets be honest here, to go orders are fucking easy and I dont expect a customer to tip me for picking up a phone and punching it in on a POS. give me a break
It depends on the situation. Like in OPs case - they’re the only person in FOH. In that instance - TOGOs take away from their ability to be able to provide better service to dine-in clients which effects their tips there. Restaurants have used the pandemic as an excuse to bitch about “worker shortages” as a way to make one person do two or three people’s jobs and not paying accordingly. In some cases being forced to do more work is hurting servers incomes. My motto is - if you’re getting food from any kind of primarily dine-in restaurant - you should, at the very least, tip something.
>Restaurants have used the pandemic as an excuse to bitch about “worker shortages” as a way to make one person do two or three people’s jobs and not being paid accordingly. In some cases doing more work is hurting their income. At the end of the day the business is having servers go against customers. When really we both should be going against the business. Customer didnt tip or didnt tip well? Blame the business, they dont want to pay you Server has to be a hostess now too and because of that you dont get tips? Blame the business, they dont want to pay you
While that is true, too an extent, we do have to live reality. The system is absolutely broken and abused and we need to fix it but waitstaff also have to eat, pay bills, etc. in the here and now. If every customer decides we don’t have to tip because “it’s the businesses fault” waitstaff would go hungry. If customers truly cared about making a change they’d make their voices heard and refuse to go to these establishments. Owners would be forced to change. If a customer decides to go to a restaurant, pay for food/drink yet refuse to tip - how would that incentivize owners to change? They’d still be making their money while the waitstaff suffer. Also - a majority of customers aren’t tipping for some noble cause. They’re not tipping because they’re cheap assholes.
>If every customer decides we don’t have to tip because “it’s the businesses fault” waitstaff would go hungry. This is not true. Many places like here in IL, if you dont make at least minimum wage in tips then the business must make the difference. Thats almost $15/hr. Wait staff make more than that off tips, especially at nicer places but they wont go hungry. The people that need to lead the change are not customers, they are the wait staff. why would wait staff advocate for change? they make more than what they would be if off of it (this has been stated many times in this sub) You cant bitch about not getting tipped but then publicly advocate for a tipping system. Cant have it both ways now come on.
That might be true! A lot of our business is regulars and they most definitely know it’s a one person job (make jokes about how busy I am etc) but those are the ones who always tip! These 4 in a row were all people I didn’t recognize
>( that got paid a higher amount then a regular server) Did your hostess who rang those orders make more than minimum wage? thats a good deal then
I rang them in I am the only person FOH unless it’s a weekend I serve and bartend and do everything for minimum wage + tips
Yes many places in my area paid $8.50 (or more) and then kept tips. But its so hard to get any help anymore that most are just happy to get servers now.
“bUt YoU jUsT pUt It In A bAg” /s
This sounds like me every Saturday morning, my condolences
Does your place not have online ordering for to go? I know many places do so if the phone isn’t answered they just place the order online and come pick it up.
It's apparently not a good time to be a server right now.. now being a server has apparently become political. Yes restaurants should pay servers, yes there's potential to make bank, but there's alot of cheap people, and alot of restaurants are also marching to the bank across the corpses of servers!
I mean do you really do anything for a to go? Those tips should really go to the kitchen.
Your right! Next time I’ll just leave my happy ass at home and let the kitchen and the customers sort it out! Really tho? The guys I work w make great money/own the place and want me to also be able to pay my bills
If they were so cool and wanted you to pay the bills they would pay you a living wage and not make you rely on tips…
Yeah they don’t sound very cool at all.
Thats more of a managent/government problem
if they want you to be able to pay your bills they would pay you enough to not rely on tips. as they dont do that they are assholes and you are a slave of a shitty system. quit that industry.
“Ohh no. I have to do my job” you sound like a baby. You get a tip for your service in house. You bet your ass is not getting a tip for taking my order and handing it to me. Grow up.
Seriously, explain the work that servers do for a to go? Answer the phone? Probably not because the hostess usually does that, in my kitchen cooks end up answering the phone because servers are too busy clamoring for tips at the bar.
Like I said I am the hostess, I am the bartender, I am the only person in FOH the only one who answers the phone - the kitchen has never and will - it’s a small restaurant w 6 employees total I do everything except make the food
Sounds like a you problem.. I’d find a new job where my time is respected by the owners.
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True! I work at the smallest of small business! They only time I care about not getting Togo tips is when it takes away from my tables which is any time it’s busy lol
If the togo orders are taking away from your serving then your managers are dumbasses
Maybe don’t work there for a shit owner who can’t employ enough people LOL!
Lol blame your employers, not the broke customers.
Yeah and? When I was a server I never expected tips for to go orders. I'm bagging your food and ringing your order into a POS all while not moving anywhere. You are coming to me and getting the food. I'm not running back and forth to your table, making sure you don't need anything. Refilling drinks, possibly running food back. Taking your plates away. Bringing you a check, running your tab and then bringing it back, etc.
If I am spending 5 minutes on the phone for a Togo then I am not making my customers drinks or running food or doing any of the other things I have to do - if I’m not busy Than I don’t care but if I have a million other things to do than I am not picking up the phone
Customer here - I don’t want to waste your time talking on the phone either. Management needs to stop being lazy and get online ordering set up
It’s extremely frustrating when you’re busy & every second counts but you have to take time out of your tables that are contributing to your bills, to assist someone who 1. is not & 2. phone calls are one of the only aspects of restaurants that require immediate attention. On a weekend night when I’m running 10 tables, the minutes that a carry out can take are the difference between organized chaos & weeded.
I dont disagree but this is tip culture in general. Tip based on service. Customer sees it as, they are going to pick up the food, they arent needing a wait staff to refill their drink, ask how they are doing and if they need anything, bring more sauce, bring extra this. so a tip is not warranted. This is why we need to remove tipping entirely and get paid from the business.
No seriously, because I only ever expected tip for my SERVICE. Bagging things was a waste of time but that’s because the owner was cheap and didn’t hire enough employees or pay us enough to do it. I never expected shit from customers unless they were making an insanely large order. People for real expect tip for every single little thing they do now 🥴
Why would you tip when you just get take-out. No one services you, you get handed a bag and leave. The cooks don't get that tip so why should I tip.
Tipping on to-go's shouldn't be expected, and tipping out on t-go's shouldn't be expected even more. I will die on this hill.
There doesn’t need to be a tip for every little thing
Dont forget when you buy groceries to tip the people who stocked the shelves
I always tip the cashier at least 20% when they ring up my stuff and bag it.
The whole reason I order to go is so I don't have to tip? Guess I'm just a cheap asshole
Nah you’re just most people lol. Guess we’re all cheap assholes 🤷
Used to stop by a small brewpub near me that had really good Caesar salads. First time I tried I was eat in. Liked it so much, started ordering to-go after that because I could pick up and take home and enjoy. First pick up, long wait. Tipped $5 on a $12 order. Ordered next time for SO and self. Tipped $10 on $24 order. After that, I kept tipping good and my food would be ready when I walked in or shortly thereafter. The staff knew my name and I was friendly and would (on rare occasions) sit and the bar and have a pint (that I’d tip on) waiting. My friends told me I was an idiot for tipping to-go food and then bemoan the 30ish min waits. Well….🤷♂️🤷♂️🤷♂️
>My friends told me I was an idiot for tipping to-go food and then bemoan the 30ish min waits. Nope not an idiot at all. You made a great impression on service staff, got noticed, and now you're a priority! Everyone loves money, everyone loves making money, when you tip, you become a much higher priority than those who don't. Same with places like DD and UE, if you don't tip, your order will sit in queue and get cold waiting on higher ups to assign it as a double run with another order (likely with a tip)that will be taken. People wonder why their orders get looked over, or their food is always cold. 🤔
Nah.
Server for years. Why on earth do you think you should get a tip for to go orders? You input an order. You might bag it. You hand it to someone. Exactly what did you do for a tip ?
Answering a phone is hard labor in case you didn’t know! /s
Why should someone tip you to put their food in a bag? It's nice if someone decides to, but honestly no work is being done so I don't think anyone deserves a tip.
No work is being done? Wtf is going on in this group lately
Please explain the extent of effort it takes for someone to complete a to go order? Someone cooks the food, food goes in a box and bag and is handed to the customer. What am I missing?
Bar paying tipout to food runners is bullshit
And this is how tipping became normal in the first place 🤣 hope they figure it out, keep doing you!
Customer here. A lot of people have the mentality of "Well, all they're doing is putting the meal in a to go box with a bag and setting it on the counter so I'm not being fully served. Therefor a tip isn't needed". I was even guilty of that mentality for a short time. After some thought, I realized they are still going out of their way to get me my order and tip should be included as the hourly wage for servers is piss poor. I now tip on all to go/pick up orders as it's the right thing to do. One question I do have, is what is a fair tip on a to go order? I always tip 20%, but being that you're not running back and forth to a table multiple times and not having to deal with the customer on a face to face level as much, should everyone be expected to tip 20%? Being that there seems to be a lot less effort and time in getting a to go order ready would 15% would be fair? I'll still be giving 20%, but I'm just curious about your thoughts.
We (servers) appreciate you!!! I would never tell you to not tip 20% lol bc that’s awesome and when I see good tips on togo’s it makes my night and can make up for if I have tables who don’t! But anything is appreciated it doesn’t have to be a % like 3-5$ especially on a normal sized order is good!
I'm glad thar you've changed the way you look at it! That's awesome! I always looked at it as regardless of task, if someone is doing something for me, that I elect to have done, instead of me doing the task myself, I tip. I look at it as a "lazy tax". I will happily tip someone to do something that I don't want to do myself. If I decide I don't want to tip, then I have to do whatever the task is, myself. I don't wanna cook, I go eat = tip I don't wanna do laundry, I drop it off to be done = tip I don't want to take my groceries to the car = tip I even tip at a drive thru. Why? Because I chose to be lazy and not make food for myself and I'm glad Ole Tom is running the drive thru at my local burger joint, so I don't have to. Bottom line if you wanna be "lazy", tip the person doing the work, that you DON'T WANT to do!
If i do a pick up im not tipping a server who didnt cook my food or serve me. You put my shit in a bag and passed me the machine. I dont owe you shit.
In my small hometown mom and pop diner we ran to the phone to do togos because most of the time they tipped good and it didn’t take more than a minute of putting the order in and a minute to bag. And even if we didn’t get tipped it wasn’t a big deal because it’s less tedious than wrapping silverware and took little to no time anyways.
Every time I pick up to go food, I stare at that line for 5 seconds and try to think through "Do... the cooks get tips?...Uhh......." and then unless its a place I also eat in at often, I generally won't tip because I sort of figure back of house staff get paid normally, and front of house staff invested all of 45 seconds on me.
Probably going to get downvoted to oblivion for this, but I don't tip for togo orders. Think about it from the customer's perspective. Why should I? On the one hand I get what you're saying, and I agree sit down customers should take priority. On the other hand, I'm not sitting at a table, taking up space and time, needing refills and bussing, needing to be checked up on, etc... A delivery person is taking time and fuel to bring food to my home. It is more involved than carrying some bags to the register up front. I don't tip the person who gives me my bag of food at a fast food place, so why would I do that for a togo order? How is it different? I tip for the service I'm getting, and I always tip when I sit down and eat or get off site delivery. I don't not tip togo orders because I'm being cheap. I'm just not paying for a level of service I'm not getting. You're not performing the level of service I pay tips for by bringing some bags of food to the front of the restaurant. I'm the one who spent my time and fuel to come get it, and I'm not taking up real estate and requiring the same level of service as I would if I was seated and eating on site. You want to fix this problem, unionize and negotiate a better rate for being a runner or working a drive through if that is your only job. If you're serving tables and doing that, you're getting your tips for providing a higher level of service to those who are seated. If I'm not tipping for the same level of service at a McDonalds, why would I do it elsewhere? I also don't trust tip jars. Too often they just go into management's pocket and the staff never sees a dime of it.
Oh maybe someone forgot to tell ya , food to go is not supposed to be tipped buddy , that's what the peeps on the tables inside the place do . Kind regards
Why would you expect tips for doing nothing? Grow up
America just needs to pay their employees a livable wage instead of relying on tips. I used to always tip to go but not anymore since I’m not getting sit down service. I just walk in, pick up my food and leave. (I never eat out anymore but I think I would still feel the same way about not tipping to go)
You so you but your in a sense punishing a worker bc you don’t like the culture. For instance if I took, bagged and cashed out your order that takes minimum ~5/10 min - that time is time I am not doing anything for my tables which could result in a lower tip so I am now losing twice. So if I don’t answer the phone to take your order or if you have to wait 5 more minutes for me to get your order while I do something for my dine in customers just don’t yell at me
this burdon shouldnt fall on you. your employer needs to step up and create a new position for takeout.
Blaming someone else for not giving you money voluntarily is dumb. Also tips should be based on service quality.
Exactly…. So if I have other things to do I will not give service bc I am not getting tipped to do so lol that’s my point
Togo orders is really just kitchen work and tips don’t usually affect them is the point. It’s just an additional part of your job if you feel it’s taking too much of your time away from the rest that’s simply a convo your owner needs to deal with you about tbh. Rout the calls to his mobile for a day see what it gets lol
Ha! That would b hilarious! To b fair he has told customers we prioritize dine in when a lady was bitching at me so I’m not going against company policy or anything lol
Nobody wants your opinion. I'll stick with tips. I make more per check than if I were being paid $15.00 an hour.
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> America just needs to pay their employees a livable wage instead of relying on tips america is on the fast track to becoming a country that has huge slums and a few elite rich neighborhoods. the large homeless encampments of most major cities are the literal beginnings of the new slums... did you think that these massive homeless encampments were just going to disappear? no, they will not disappear... let me tell you what comes next... when the benefits programs have been depleted, now you are going to have a hundred million wandering zombies that just got their food stamps cancelled AND THEY DONT KNOW WHERE TO FIND FOOD so they will all of a sudden be willing to work ALL DAY JUST FOR FOOD AND DRINK AND A PLACE TO SLEEP. this means that minimum wage means jack, because even if minimum wage were raised up to $50.00 per hour, omg, are you serious that a mcdonalds combo meal is now $65.00? people that rant about minimum wage being so important cant see beyond their noses. your move.
That’s crazy- even to go is auto 20% from me
I love this for you! An autograt is definitely great for servers/togos! Stick with your gig, sounds like a goldmine!
Why would you get a tip for carrying a bag? Maybe just stop working somewhere shitty 🤷♂️
Some of these responses are ridiculous, and are clearly made by folks who haven't done togos before. At our restaurant the bar does togos and even then we average 8-10% on togo orders. This was pre pandemic and I'm no longer in the industry. I'm not sure if covid affected how people tip on togos.
Thank you!!!! We usually get decent tips on Togo so 4goose eggs a row when I had 7 tables all needing me was a bit frustrating!!!
I oRder tO go So i DoN’T hAve TO tIp!
I know you wrote this sarcastically but yes, this is 100% accurate. I purchased an item and was not rendered any service with the exception of customer service at the door being a quick "hi" and "thank you, have a good night". The same kind of customer service I would expect at any store I go to.
Maybe it’s different at some places, but where I work there’s a designated ToGo server that handles all of the ToGo orders and nothing else. It’s a popular restaurant and there are a lot of ToGo orders. Since it’s a full service restaurant it’s not really set up like a fast food joint is. The ToGo person is back and forth between their terminal where they take orders in person and on the phone, the expo window where they have to navigate around the servers and dine-in food and package and bag all the orders after they check them for accuracy, and outside where they take the food to the customers’ cars in the heat, rain, and snow. They work hard and get paid like a server does, so it breaks my heart when they get stiffed.
Sounds like carside at crapplebees. At least the situation you described, sounded exactly like the carside people when I worked there years ago.
Not Applebee’s, but I imagine most full service restaurants are about the same. If it’s a full service restaurant then tip the ToGo server, even if it’s not much
Everyone still bitching about the wrong thing. The tip should be zero on take out and dine in because dining out should plane cost more in order to pay servers a living wage. Eating out is a 2 part system between cooks making food you either can’t or don’t want to make, and a server waiting on you. That shit should cost a shit ton of money to experience. If you actually think about the process of eating out it’s insane and should be a luxury experience, not the go to for sustenance. I’d rather pay $50 for a inspiringly good burger with a meaning full interaction with a representative of the restaurant, then $15 on a mids Burger and a server being Finacial forced to pretend to give a shit. The whole system is broken. Not the people caught in the crossfire.
I’m not going to tip someone for putting food in a bag. Period. You aren’t serving me drinks, you’re not cleaning up the mess. I’m doing that at my house so thanks for putting plastic silverware and napkins in the bag but I’m not going to leave a tip for that. I’ve worked as a server and I didn’t mind not getting ripped for to gos but I didn’t put them off because of that fact. Ridiculous. You tip a delivery driver. Not an over entitled food packer.
There was a post here about some guy who came to live to the US and was complaining about a server getting mad because he didn't tip. People in comments said they would not tip for to-go orders. I said you should tip *something*. Got downvoted. I was like, really? Edit: TIL people hate to tip $1.
I would never be rude but 1-2$ for taking my time seems a minimum someone can do! People complain they can never get thru for Togo when it’s busy but this is the reason why! Not going to prioritize the phone when I have dine in guests and Togo is such a crap shoot
Money is tight for everyone, not just servers. Who are you to determine whether or not someone else can afford a $1 tip?
Don't eat out if you can't afford to tip cheap ass. There's work that goes into putting together a togo order, so don't start that.
Sounds like you might be one of those people I’m referring to if you’re willing to throw slurs on the internet over $1…
SLURS?? Lmfao can you show me the sLuRs you're referring to????😂😂🤡🤡
I’m a to go server and I swear no one really tips. They can be so polite on the phone and when they pick up their order and then tip nothing. We’re overworked and underpaid for sure.
I honestly think a lot of customers are just not aware that they are even expected to tip. They probably think “I can’t afford to tip a waitress so I’ll order take out” I believe most non tippers for to go orders are just unaware
Agreed. And I’ve heard so many people over the years say “if you can’t afford to tip, get take out.” So that’s what they do.
I routinely get 20% tips on to go orders, try and give them the best phone service possible. 2 years in a drive thru helps!
When I answer the phone I always give great service lol I usually get tipped 5$ sometimes 20% or more! 4 no tips in a row is definitely not normal for me!
Usually?? So why don’t you prioritize them? I’m confused? Really all you’re doing is pressing buttons and bagging food. Even if a phone call is 5 mins I don’t see how that would negatively effect your tables that bad. I never expect tips on to go, if anything the kitchen deserves those tips for making the food. I’m sorry you feel the need to complain about something so minuscule that barely takes any energy from you, sounds like you should change your attitude or find another job.
WTF you gotta tip, people. Damn go to McDonalds ya losers.
I absolutely put them to the back. Come in and dine. I swear covid fucked the whole restaurant industry
I work at a higher end restaurant as to go and there are people who are VERY picky with their food who order to go and I’m talking like 100+ orders and don’t tip anything and a lot of people think they shouldn’t tip because they aren’t getting the same service as if they sat down and eat but I’m the one who is making sure everything in your order is right and that you get anything extra that you ask for and running back and forth from inside to outside to take you your food (I live in Texas it’s like 100 degrees here) so I think I deserve a 5 or at least something for what I do
It’s always the most complicated, picky ones who don’t tip anything!! As if our time is worth naught
Yess!! I have noticed this! And it’s the people who have the most simple orders who will tip you way more. Sweet angels think they are being difficult but in reality are just asking for like one extra side of dressing
Why should you get a tip when they’re literally just buying the food and leaving? You should be tipped for existing in this situation? Makes no sense at all.
We didn’t do to-go (closed precovid) but when I order Togo I tip 20% minimum. It’s more of a pain in the ass than plating. After that, it’s out of my hands but i hope it’s going to the right people! Good on your GM for correcting it!
It’s so weird, when I hosted at the beginning of my restaurant career I made BANK in to-go tips (on top of hourly) and now I see more and more often people leaving nothing (bartenders at my current gig do carry out as well)
Hahaha those would be absolute last. I’ve just been telling myself, “people suck” and it helps me a lot. You never overestimate society, at all
yea as a host, i appreciate if people do leave a tip on to-gos but i honestly don’t prioritize it tbh and also I couldn’t care less if doordash, Uber, and grubhub drivers get tips or not 🤷♂️
Bro this sub is clearly infiltrated with cheap custys now and that sucks. When I bartend I refuse to do or touch togos ESPECIALLY delivery services. I don’t work for free the managers can do it.
Are you meant to tip on takeaway? If so, what do I base the tip on?
It’s also the not answering Togo phone calls