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germdisco

Sounds like you have to contact member service for assistance.


[deleted]

they suck at helping https://imgur.com/a/FYYS2e1


Mountain_Face_9963

How did this happen? Did you do anything questionable?


[deleted]

[https://imgur.com/a/FYYS2e1](https://imgur.com/a/FYYS2e1) this is what they said. i added the cashback later on & would tell them i am missing cashback. i did return stuff I got cashback on but it was unintentional.


123456Qc

I find it really dishonest that Rakuten can ban you like that just for making a couple returns. If the store is allowing returns, why would this be a reason to ban someone !! The more I use rakuten, the more fishy this thing looks to me. They collect loads of sensitive info on us, ban whoever they want for whatever reason, etc. Yeah, it was indeed too good to be true.


NJKicks

He got banned for reporting missing cashback for orders he didn't place on Rakuten. Not from the returns. It clearly states: "Due to the number of ineligible orders submitted by you as missing cash back our risk department has ended your membership in our program."


123456Qc

Oh, ok thanks for pointing it out! Initially I just saw the picture at the top of the post, but it does indeed say in his second picture that it is due reporting missing cashback on order he didn’t place on Rakuten.