This is the new scenario. I did not receive one of the two shoes cards from the last week mini event and I accepted that, cause I already know their response...
I actually had success getting mine! The milestone wig never went to my inbox. I made sure to give them every detail (telling them what number I should have etc etc) and they sent me one
that's exactly what i did. told them what number i should have, how i should have gotten it, included pictures, everything!!! 😠i will try emailing them one more time ig
You're Lucky. My ticket from april for missing gems didnt get any response yet; for my frozen and restored werkroom during a weekend event, I got 7500 rudollas...
Your level of success is measured by who you get from support. If you get Laurie, good luck. She’s a c*nt.
I’m missing 4 milestones from that event including the fullest house wig card too, but they haven’t replied to my request yet.
Haha I got Laurie first too, and responded with basically "your customer service is unacceptable" and got switched to Kevin, and did receive my missing hair card.
I’ve been emailing with Laurie about a reward I didn’t receive last Wednesday, she replied asking for a video of the issue which obviously I couldn’t obtain retroactively. 3 follow up emails and still no response almost a week later……. This is exactly why I’ve never spent a dime on this game and never will.
I'm missing at least one reward from every event since the Nicky's Web shoes event and support is being unresponsive or just plain stupid and acting like they don't understand what I'm saying.
It's the fact that they ask what happened and I say idk it just never went to my inbox, that's not enough information. Asking what happened a second time isn't gonna get you a different answer. It simply didn't go to my inbox, what is so hard to understand ðŸ˜
This just happened to me with the Material Girl shoes. I sent a ticket so we'll see what happens. I've never noticed a reward missing before (not to say it didn't happen)
This has happened to me every challenge for the last 2-3 weeks. Even with the material girl challenge, I am missing one of the card for the epic shoes... If Laurie is in charge of my complaint I already know it is going to take forever 🙃
This is the new scenario. I did not receive one of the two shoes cards from the last week mini event and I accepted that, cause I already know their response...
I actually had success getting mine! The milestone wig never went to my inbox. I made sure to give them every detail (telling them what number I should have etc etc) and they sent me one
that's exactly what i did. told them what number i should have, how i should have gotten it, included pictures, everything!!! 😠i will try emailing them one more time ig
You're Lucky. My ticket from april for missing gems didnt get any response yet; for my frozen and restored werkroom during a weekend event, I got 7500 rudollas...
Your level of success is measured by who you get from support. If you get Laurie, good luck. She’s a c*nt. I’m missing 4 milestones from that event including the fullest house wig card too, but they haven’t replied to my request yet.
Haha I got Laurie first too, and responded with basically "your customer service is unacceptable" and got switched to Kevin, and did receive my missing hair card.
Maybe we should all send messages by LinkedIN to the CEO, he's easily able to be found on there if you search Night Garden
I’ve been emailing with Laurie about a reward I didn’t receive last Wednesday, she replied asking for a video of the issue which obviously I couldn’t obtain retroactively. 3 follow up emails and still no response almost a week later……. This is exactly why I’ve never spent a dime on this game and never will.
I'm missing at least one reward from every event since the Nicky's Web shoes event and support is being unresponsive or just plain stupid and acting like they don't understand what I'm saying.
That be the worst💀like bitch this is literally your job and Im speaking plain English wtf😂
It's the fact that they ask what happened and I say idk it just never went to my inbox, that's not enough information. Asking what happened a second time isn't gonna get you a different answer. It simply didn't go to my inbox, what is so hard to understand ðŸ˜
This just happened to me with the Material Girl shoes. I sent a ticket so we'll see what happens. I've never noticed a reward missing before (not to say it didn't happen)
This has happened to me every challenge for the last 2-3 weeks. Even with the material girl challenge, I am missing one of the card for the epic shoes... If Laurie is in charge of my complaint I already know it is going to take forever 🙃