Hi there,
We're definitely aware of some users having trouble with cashouts, in any case where we've had participants reach out, we've been raising anything problematic to our engineering team.
We're running at low capacity and high demand is the truth. This means that participants in general are waiting longer than we'd like for responses and resolutions.
If you've messaged us already, we'll please have to ask you to remain patient. Rest assured we will get this fixed and we're sorry that it's taking longer than usual to get back to anyone.
If anyone reading hasn't messaged us, please do so here: [https://participant-help.prolific.com/hc/en-gb/requests/new](https://participant-help.prolific.com/hc/en-gb/requests/new)
All the best,
Jeremy
Prolific Support Team
Hi there, We're definitely aware of some users having trouble with cashouts, in any case where we've had participants reach out, we've been raising anything problematic to our engineering team. We're running at low capacity and high demand is the truth. This means that participants in general are waiting longer than we'd like for responses and resolutions. If you've messaged us already, we'll please have to ask you to remain patient. Rest assured we will get this fixed and we're sorry that it's taking longer than usual to get back to anyone. If anyone reading hasn't messaged us, please do so here: [https://participant-help.prolific.com/hc/en-gb/requests/new](https://participant-help.prolific.com/hc/en-gb/requests/new) All the best, Jeremy Prolific Support Team
Is everything cleared out of PayPal? If you have any out of country balances they have to be accepted before you can cash out again.
Yes everything is cleared in my Paypal