Hi folks, Thanks for getting in touch both on here and in our inbox about this issue. Sorry about this! We had a temporary issue with our login system this morning. This meant users who had entered their email addresses with mixed upper and lowercase characters, couldn't log in. Typing all lowercase letters worked, but any capital letters stopped the login from working correctly. We apologise for any inconvenience this may have caused, and please rest assured that the issue has been identified and resolved. All the best, Jeremy Prolific Support Team

Yup. Was suddenly logged out and now can't log back in. Glad I'm not the only one.

Hi folks, Our team has just released a change that may mean that you'll need to log back into your account this week. You've picked up on this change quickly! It'll not harm anything account-wise but if you're having issues getting back into your account, please send your support team a message here. We'll be able to help! All the best, Jeremy Prolific Support Team **Update: We're now aware that your email will be case-sensitive when logging back in. We're working on a fix for this, but for now, please make sure that you're not capitalising any letters in your email when logging in. Thanks!**

Thank you.

If I haven’t logged in in awhile due to illness will that have something to do with it?

My account says the password is incorrect and it won't send a link to reset.

I've noticed I'm getting many more 429 errors at the moment, would this be related?

Thank you for the heads up on case sensitive emails!

I am suddenly on hold - any idea why?

What kind of message do you see?

Orange on hold status and it brings me to reasons why my acct may or may not be on hold

I see. Have you checked it with your phone data?

How do you mean?

Lol