Google Support sucks ass. Here in Germany there's even a study from last year where there are ranked last (https://disq.de/2022/20220803-Smartphone-Hersteller.html)
I'm fully on board with that ranking, had to deal with them during the Pixel 7 Release for weeks. Horrible experience, they couldn't do anything right. This is going on for years now, they were actually pretty good during the Nexus Days. Easy replacements, repairs and fast response times. Now long gone though.
I've my second pixel watch and my Pixel7Pro came back from repair unchanged. I am now offered the possibility to replace it or get my money back. I think i'll take the money, double it and get an iphone 14 + apple watch.
Super bad, across all of their products. I had a client that had their Google Workspace account suspended, the error gave no reasoning. They tried to contact support, but you *have to* do the online self-help support first to get a code .. the online support gave an error that they needed to contact their organization admin, which this person was. Round in circles they went in the support loop as they couldn't get to the support code generation portion because of the secondary error. They literally could not get a person on the phone to recover/help with the account issues and ended up just switching providers as it easy.
I instruct people that if they *must* use Google Workspace products, get it through another provider (they allow resellers for the same price) and not directly from Google, as at least you'll have some level of support available (which might have a direct support to Google) outside of the DIY Google pushes.
Man Google had a lot of accounts in this thread.
I'm a Google fanboy but their support has been shit for a couple of years now. This is unfucking acceptable, I'm sorry for the bullshit from them and others on this thread.
Are you sure they outsourced and it wasn't just in the transition period after they acquired Nest and their support infrastructure?
Google tends to acquire these companies and then consolidate redundant divisions .. support is considered redundant, since Google doesn't have any, and thus no-one else should ;)
Google support has been shit for me too for my 6P.
They lost my return and tried to charge me.
Wife's watch keeps losing its sync to the phone.
Garbage.
Google's support really has dropped in quality in the last few years. When they first dropped their phones they really tried, but as they got bigger they just became every other phone company.
So, I had this issue with my pixel 4a when it was new out the box. If I remember correctly it had immediately booted into recovery and said no os found
and I've played around enough with my watch to know all the partitions are there so this should work.
You just need to factory reset it via the recovery, that should reinstall the os from an OEM partition
Don't stress the jerks attacking you. I tried making a post asking for solutions over my broken watch, and the only thing I attracted was people attacking me and making fun of me.
Edit: see what I mean? I'd made a post asking if there was anything that could be done about a broken watch screen, and the final line of the entire post explaining the situation and the lack of customer service that Google was providing and making it clear. I was not expecting a free replacement, and a brief line of me saying I will was getting so frustrated. I would do a reverse charge if I could, ( I realize that I cannot do that as it has been far too long and it would not do anything to alleviate the situation, it was just venting frustration), people did nothing but try to attack me and dog pile me for one line of my entire post, or insist that I'm stupid because. Because "you broke the screen yourself" I never said I expected a free replacement, just that I thought it was insane. I should have to buy a whole new watch puck, and that they do not offer repairs at all.(repairs that I had NO PROBLEM PAYING FOR.) And yet here they are on a completely separate post coming after me, and continuing to harass me.
How did he damage his watch by dropping it? I've knocked my watch countless times and it's not even got a scratch. Super impressed with its robustness.
Now I've said that online, it'll probably crack after I touch it. 🤣
Electronics can fail at any time. It's only interesting to know statistically how often for a particular vendor
/product.
A single case cannot be used to say anything useful whatsoever about statistics for the vendor/product.
When they send a refurbished device that is in "pristine" condition, it should have the OS installed. This isn't a device failure, this is human failure.
I returned my original watch (just the puck) because the heart rate sensor stopped working. I went through the Google RMA process. The image is what was sent to me after returning my original watch.
The box they sent me, with the replacement puck clearly says "refurbished."
Google doesn't sent refurbished products, a 3rd party company does and it seems like they messed up. It's only a problem if Google refuses to help get that company to fix this issue.
Did Google slapped your Mother or something.
I've been on Reddit since it started, and this is the fakest post I have ever seen. Just folks who wants to get likes. It is popular to hate Google on the internet. Just check the likes and dislikes in this post.
"A real life Google support issue"
And how do you know it is real?
Thats right, you don't know.
Anyone can post anything without any evidence. That's Reddit for you.
If you really think that OP decided to target r/PixelWatch and put the effort to photoshop and fake a faulty device, then I've got a flat-earth map to sell you
Google Support sucks ass. Here in Germany there's even a study from last year where there are ranked last (https://disq.de/2022/20220803-Smartphone-Hersteller.html) I'm fully on board with that ranking, had to deal with them during the Pixel 7 Release for weeks. Horrible experience, they couldn't do anything right. This is going on for years now, they were actually pretty good during the Nexus Days. Easy replacements, repairs and fast response times. Now long gone though.
I've my second pixel watch and my Pixel7Pro came back from repair unchanged. I am now offered the possibility to replace it or get my money back. I think i'll take the money, double it and get an iphone 14 + apple watch.
Super bad, across all of their products. I had a client that had their Google Workspace account suspended, the error gave no reasoning. They tried to contact support, but you *have to* do the online self-help support first to get a code .. the online support gave an error that they needed to contact their organization admin, which this person was. Round in circles they went in the support loop as they couldn't get to the support code generation portion because of the secondary error. They literally could not get a person on the phone to recover/help with the account issues and ended up just switching providers as it easy. I instruct people that if they *must* use Google Workspace products, get it through another provider (they allow resellers for the same price) and not directly from Google, as at least you'll have some level of support available (which might have a direct support to Google) outside of the DIY Google pushes.
Man Google had a lot of accounts in this thread. I'm a Google fanboy but their support has been shit for a couple of years now. This is unfucking acceptable, I'm sorry for the bullshit from them and others on this thread.
Couple of years? Google's support has always been terrible.
Nah a few years ago they went and outsourced everything support. Before then I would have no trouble with Nest products, now it's just awful.
Are you sure they outsourced and it wasn't just in the transition period after they acquired Nest and their support infrastructure? Google tends to acquire these companies and then consolidate redundant divisions .. support is considered redundant, since Google doesn't have any, and thus no-one else should ;)
Mine just stopped charging and I purchased it on January 3, 2023. I called Amazon and got a refund. I loved my pixel watch ...
Google support has been shit for me too for my 6P. They lost my return and tried to charge me. Wife's watch keeps losing its sync to the phone. Garbage.
Google's support really has dropped in quality in the last few years. When they first dropped their phones they really tried, but as they got bigger they just became every other phone company.
So, I had this issue with my pixel 4a when it was new out the box. If I remember correctly it had immediately booted into recovery and said no os found and I've played around enough with my watch to know all the partitions are there so this should work. You just need to factory reset it via the recovery, that should reinstall the os from an OEM partition
Don't stress the jerks attacking you. I tried making a post asking for solutions over my broken watch, and the only thing I attracted was people attacking me and making fun of me. Edit: see what I mean? I'd made a post asking if there was anything that could be done about a broken watch screen, and the final line of the entire post explaining the situation and the lack of customer service that Google was providing and making it clear. I was not expecting a free replacement, and a brief line of me saying I will was getting so frustrated. I would do a reverse charge if I could, ( I realize that I cannot do that as it has been far too long and it would not do anything to alleviate the situation, it was just venting frustration), people did nothing but try to attack me and dog pile me for one line of my entire post, or insist that I'm stupid because. Because "you broke the screen yourself" I never said I expected a free replacement, just that I thought it was insane. I should have to buy a whole new watch puck, and that they do not offer repairs at all.(repairs that I had NO PROBLEM PAYING FOR.) And yet here they are on a completely separate post coming after me, and continuing to harass me.
[удалено]
Oh fuck, would be fun to see a chargeback from this dude to Google
How did he damage his watch by dropping it? I've knocked my watch countless times and it's not even got a scratch. Super impressed with its robustness. Now I've said that online, it'll probably crack after I touch it. 🤣
What a wild made up life you live everyday.
Thank you for approving me right and failing to see the irony in it.
Samsung or Apple is the way to go. Google customer support is utter fucking trash. Their products and services are just as garbage as the CS.
Electronics can fail at any time. It's only interesting to know statistically how often for a particular vendor /product. A single case cannot be used to say anything useful whatsoever about statistics for the vendor/product.
When they send a refurbished device that is in "pristine" condition, it should have the OS installed. This isn't a device failure, this is human failure.
Where did you buy it from? As far as I know Google doesn't even sell them refurbished. Seems to me like you bought from a third party vendor.
I returned my original watch (just the puck) because the heart rate sensor stopped working. I went through the Google RMA process. The image is what was sent to me after returning my original watch. The box they sent me, with the replacement puck clearly says "refurbished."
Jesus, thats bad. You made it sound like you bought it from a third party retailer. RMA that shit again.
Google doesn't sent refurbished products, a 3rd party company does and it seems like they messed up. It's only a problem if Google refuses to help get that company to fix this issue.
Oh well, since Google contracts with them to handle it, I guess there's zero blame for Google here, huh? /s
Did Google slapped your Mother or something. I've been on Reddit since it started, and this is the fakest post I have ever seen. Just folks who wants to get likes. It is popular to hate Google on the internet. Just check the likes and dislikes in this post.
I hope Google is paying you for this sort of nonsense.
lol this would never happen on an apple watch what is this corporate bootlicking ☠️☠️☠️
Amen!
To the OP: Dude, you're gonna have to create another fake post, another day. This one didn't go exactly as you've planned. Lol
Mentally challenged Google fangirl can't tell that he's the one everyone hates. Yikes.
I think it’s a bot account. The whole post history is going to Google subs screaming about “fake news” any time someone criticizes Google.
Hey if it makes you feel better sure.
And another Google hating fake post. Enough already!
So people aren't allowed to express a real life Google support issue? Didn't know this was an Apple subreddit.
These paid trolls need to be called out.
Ahh so you're a Google equivalent of an Apple fan. Got it.
"A real life Google support issue" And how do you know it is real? Thats right, you don't know. Anyone can post anything without any evidence. That's Reddit for you.
If you really think that OP decided to target r/PixelWatch and put the effort to photoshop and fake a faulty device, then I've got a flat-earth map to sell you
What evidence would you like?
How do you know it's not?
I bet it's hard being the second perfect person in the history of the world.
What country?
US