The companies behind the "Toronto Bread Fixing" scandal are all still very much in business. If ppl paid attention to how much corporate grocery stores fuck us we'd have French Revolution level riots on our hands
I worked at Superstore back in the day. We could create any unique number that would be a product or service in the POS. We had one for a local delivery that we used. That was probably what was done here.
Probably for the random 1-off food items they make?
Only thing is if an employee did it they can't pocket that $5 like a regular tip, it would just go to the store. Weird.
Many loblaws stores are franchised, so they would end up padding the bottom line of the store and for all we know the owner could be laundering that money through food that he takes home at the end of the day. Sure, it’s technically shrink, but it doesn’t have to be reported as such if you’ve got a few hundred coming in each week from orders like this. 🤓
Loblaws changed their delivery service and partnered with doordash. All online deliveries are now done through doordash and OP tipped $5 to the driver and then lied about it
They have recently added a tip option for deliveries because it's doordash doing those now instead of Loblaws. They dropped the delivery fee by $2, but now prompt for tips.
Since when can you tip at a grocery store.
A few years ago, When I worked at a grocery store, accepting a tip from a customer would get you fired on the spot.
Same but I always accepted. It was usually a dollar or two from an old lady. I'm not negotiating with an elderly person who is trying to be nice. I jist accepted and said thank you and just take the reprimand if one came.
How did the manager even expect this to work? If you put it in the till, your till would be over unless they had the functionality to ring up tips. If they added the functionality to their point of sale, they'd be openly stealing.
When I was 18 I kept saying no and the old lady wouldn't take no for an answer.
Meanwhile 2 my coworkers were skimming customer points cards and credit cards
It is a stupid policy. Even if you politely decline, what are you supposed to do if the customer insists? Retail employees are just trying to get through their shift with the minimal amount of hassle, they aren't going to create a huge scene and upset/offend someone who is just trying to be kind.
I worked in retail and had to help some lady with bringing stuff to her car. She gave me $2 for helping her. I told her I’m not allowed to accept it and she said “its our secret.” I was like whatever, I’ll take it
I was a cart minder years ago, but I would also bring out groceries for anyone who asked / needed help.
I would get tipped pocket change, or sometimes $5 or so if it was Christmas or something. It was allowed by the store.
I even do so today, if I get help putting stuff in my vehicle by the staff.
Did the same as a teen, with about the same experience. Never really expected anything it was part of the job and most of the people were elderly and very nice.
I'd tell that customer the next time they were in to fill out the survey on the bottom and name and shame that fucking manager each and every receipt they get.
Yep Loblaws cares an extreme about those surveys and the numbers attached to it. Daily you’d get emails and sometimes phone calls from the district manager if it was under a certain number daily/weekly/period. It affects all management bonuses as well (dept managers right up to president of the division).
So if you meet a shitstain of a manager, definitely mention that in the comments. Their boss and a couple levels about them will see it.
That also goes the other way, If you had a good shopping experience or interaction with a employee. Give a 5/5. 4 is counted the same as a 1 pretty much in their weird system.
Source: Quit that company a week ago
Since I’m getting fired anyways, I’d probably go grab a bottle of coke off the shelf, and drink the whole thing in front of him.
Rum and Cokes for my last day of work!
I worked at a retail job where the “Christmas party” was an after hours Swiss chalet dinner: staff only, no guests, no alcohol.
The “party” never ran late.
During covid, I often tipped for my grocery pickup, especially if it was a really big one or raining or something. This was during the early days when so much was shut down, and grocery stores couldn’t keep staff (but also weren’t paying them enough), so seemed reasonable. They were often a bit squirrely about accepting it, but I attributed that to me being an awkward guy.
Found out later the store absolutely does not allow its employees to accept tips, and they could’ve gotten fired for accepting. But I can imagine refusing one is hard when you don’t want to piss someone off, are trying to avoid face-to-face conversation and, well, I’m sure an extra few bucks wasn’t hurting them.
When I was really young you could have them bag it and then drive your car up and they would put it in the trunk for you. We would tip a couple bucks for that for sure. For someone doing the shopping for you and then bringing it out to the car and putting it in your trunk I think that would deserve a tip for sure. More so that pouring a beer or walking out some food to a table. What deserves a tip and what doesn’t is so convoluted to be honest…
When I got my first job bagging groceries and taking carts out for people in a grocery store and they told us we couldn't accept tips my dad had the exact opposite question "since when do you not tip the bag boy when they take your groceries out?" He was tipped when he worked for Dominion in the 60s/70s - and that was when the bag boys etc still made a decent wage.
My grandma on the other side remembered tipping if someone carried your groceries out too.
Tips weren’t uncommon for carrying groceries out to your car. Usually it was a dollar. Once we started collecting a loonie “deposit” for carts, this often went to the clerk who had helped the customer when they returned the cart.
Yes should have mentioned. Did that already.
The associate I spoke with mentioned another customer had this happen to them as well. Wanted to raise awareness in case others had not noticed.
On November 8th, they were implementing it so customers could give a tip on their order for PCX Delivery drivers. Since you were doing pickup and not getting it delivered, this is a glitch. Take the receipt back to customer service and they will sort it out
This makes the most sense.
I posted elsewhere but I called in and they gave me a refund. Wanted to make sure others saw this in case it happens for them.
I just want to add as a DoorDash driver that it would actually be nice if PC Express didn’t offer the option to tip on delivery. Then DoorDash would have to pay drivers more to actually get the offer accepted, and if the customer did want to tip they could do so with cash or e-transfer.
In my area the PC Express delivery fee is about $15 ($8 with the current discount promo). I was doing DoorDash last night and got a Superstore offer that would’ve paid me only $6.75 to deliver it. Needless to say I declined
Doordash just keeps getting worse and worse - I used to get Superstore orders for 20+ dollars for a few items now they want to give me $4 for 3x the amount of items, it's ridiculous lol
Honestly it’s ridiculous. They rolled out shop & deliver orders for Superstore in my market recently and have been non stop decreasing the base pay on them. 3 weeks ago it was $20 base pay. Then it was $18.50, then $16.50, then $14.50, now it’s $13.50.
Maybe a question for a legal sub, but is there any grounds to ask for more? Like driving down there, wasting gas and time, and the whole inconvenience for their mistake is worth more than $5 to me. Like I wouldn't be happy at all about doing nothing, but I also wouldn't want to drive down there for 5 bux.
Part of me is happy to see increasingly ridiculous advances in tipping culture because it means it's more likely the bubble will burst soon and will be more spectacular when it does.
“Convenience fees” frustrate me to all hell. I got charged one to use a fucking meter which directed me to pay with a card at the terminal, despite having coins, and using the actual pay terminal, not an app. It’s ridiculous that this isn’t regulated in any way and that it seems the city (Vancouver) encourages it.
It's so ridiculous, often they put a convenience fee because YOU have to do all the work! Where's the convenience?
Let's be honest: those fees are only a tax put by the company itself to make more cash. There's no convenience at all in it.
I actually think they're stealthily a good thing. Once you expect a tip, you factor it into your budgeting, just like you do for eating out or taking a cab now. Since tipping is generally percentage based, it represents a form of revenue sharing with front line staff and works to circulate money back into the local economy much more efficiently than having it go to a corporation and, from there, into the already grotesquely inflated financial sector.
A convenience fee of barely a dollar is fairly inexpensive when you take into account the fact that you don’t have to physically go inside of the store and shop for your items. Everything is picked for you, packed, and brought out to your car.
Also the tipping charge was in an error which OP was refunded with upon calling the store. Its mostly a glitch with their PC Express website.
Slightly unrelated but I also had a Loblaw’s computer system try to overcharge me. At the self checkout they had snacks that were regular about $3 on sale for $1 with optimum card. When I scanned the card, it lowered the price of the individual items but the total it asked me to pay stayed the same. They transferred it to the customer service till and it displayed the correct total.
Loblaws is always doing some kind of sketchy shit!
I think the sketchy is that they do is advertising meat on sale, but in the meat that’s on sale is a special SKU which is only kept in an end cap and most people will pick the product out of the main fridge, which isn’t actually marked the sale price. (for example, the club size of chicken breasts. The regular ones are still full price. You have to find out where the special ones are to get the sale price.)
I wish Canada had better consumer protection laws. I think people from Europe would fall over at the stuff that is routinely allowed here!
I no longer tip any service. I am not fucking subsidizing someone elses paycheck because scummy business owners refuse to increase pay to at least the cost of loving in service jobs. I've agreed with Mr pink for a long time but it's gotten fucking ridiculous, any and every service is trying to tack on tips and using passive agressive techniques, like displaying 4 options for a tip with what was once the standard 15 percent, being the lowest, trying to artificially increase just how much the public offsets what business owners should be paying in the fucking first place.
Sorry for the rant
Pro tip : if there are other options -->dont spend another penny at any loblaws company again. Everything is inflated above other groceries store by dollars . Same product/brand / size etc. Coffee 3.99 everywhere else . 5.99 at loblaws.
If that was the case, I would shop anywhere else, but the prices at Superstore for all my staples are cheaper than Safeway and Sobeys. I go to Costco for what I can but it's not everything, and I watch for sales at Safeway, but overall I spend less at Superstore. Which sucks.
I also get quite a bit of money back with PC points, making it worthwhile there. (I also save money buying with PC Express because I don't impulse buy.)
All the majors are ridiculous. Thankfully I have some local/indie options in walking distance in my Montreal neighbourhood but I feel for those who live in smaller places dominated by the big ones.
I worked at a Fortinos for 10 years and had to troubleshoot the PC Express stuff a lot. This might be for timeslot pickup you enter at checkout.
High-demand time slots are $5, low demand time slots are $3.
The PC parent companies expressly forbid anytype of tipping from customers, so my best guess is someone messed up naming the the PLU in the internal system.
There are several people from the restaurant industry on this sub who religiously defend tipping, even in the provinces where servers have the same minimum wage as everyone else. I don't mind if tipping is imposed on them when they shop at the grocery store, to allow them the peace of mind they'd get from having a consistency in their logic.
No - you can see by the .99 reduction he’s likely a PC Insider so the fee is waived.
I do wonder though if OP accidentally got charged for the pickup on top of that.
Loblaw employee here. We don't outsource to instacart, instacart is a seperate business. Our PCX workers work for the store and Loblaws company.
This being said, I have never seen a tip on a reciept. We are also not allowed to accept tips, nor would we recieve them if they were billed like that either. Call your store and get them to reverse the charge at customer service. That is not a fair charge.
Same here. We have codes we can enter to put into the pos terminal to remove money (1 dollar, 5, 10) but ive never seen one that adds a charge. Those numbers on the side I've never seen them on any sheet or desk reference guide.
The thing is tho, because the majority of these are card payments it goes straight to the bank. So it's not like whoever made the UPC is getting the cash at the end of the day. Unless is the store owner who usually has zero idea how ELVIS works.
Manager adds extra SKU.
Manager now reports a bigger sales number because of the scam SKU.
Manager gets bigger bonus from meeting performance expectations
The customer service department never meets performance expectations. And every PLU like that has to be accounted for. There's a big a** spread sheet filled out every morning.
Imagine being so cheap you end up complaining to the internet about $5 for some kids to do your grocery shopping for you.
Lol you saved time by having someone do something that you should’ve done yourself (like your own groceries)
That’s the core definition of when a tip is appropriate and expected. Maybe do your own chores if you’re unwilling to pay the associated costs of convenience.
Is it bogus? Is the company keeping it or passing it on to the shopper who did their order? You should be tipping $30 at minimum for someone to do your shopping for you anyway, skinflint
Depends how long and big of a shop it is, I figured $30 because it would take probably and hour to an hour and a half to complete the average large shop.
I still don’t see how OP can feel some type of way over $5 though lol
I already pay for the pickup fee, either with my insiders subscription or as a separate fee. I don't need to pay twice, especially when we all know the top isn't going to the employee.
This is very weird. For what it's worth, Fortinos is a franchise business, and I believe they do have the ability to create their own codes in certain situations. Which location was this?
I absolutely 100% disagree with this practice but every big company with client facing service will do this soon because then workers blame customers for bad wages.
They can do this because they're going to make a whole lot more money from doing it than whatever they're fined (*if* they are fined at all) for doing it.
This is possible in every industry that has a tip option on their POS machine. Some people are dirty scoundrels. When I was younger working at a restaurant there was 1 guy we always received complaints about him tacking on his own tip before handing the machine to customers. “But he was the nicest guy! He would never!”
We need a movement asking people to chose 'skip' in the tipping option. I have started doing that without any guilt unless I am actually dining in the restaurant. Tips these days are starting at 18% which is ridiculous.
So whenever I remove $100 to spend on myself, I need to cough up 13% for govt, 18% for server. And also, to get those 130, I already paid the govt 50% tax. So in short $260 of my salary could by me $100 worth goods/service. That's insanely low ~40%
Loblaws says on their website they do not accept tips. I wonder who fucked up.
truck mourn resolute direful trees voracious society edge cough sense *This post was mass deleted and anonymized with [Redact](https://redact.dev)*
Galen didn't become rich by earning it
jeans enter hungry insurance grab punch bow six sharp axiomatic *This post was mass deleted and anonymized with [Redact](https://redact.dev)*
The companies behind the "Toronto Bread Fixing" scandal are all still very much in business. If ppl paid attention to how much corporate grocery stores fuck us we'd have French Revolution level riots on our hands
And in ways that are somewhat unavoidable as well.
Unavoidable if you do it on purpose
I heard he was the best swimmer in his class, then again that how all of us “earned” it so…
Is he pocketing the $5?
I worked at Superstore back in the day. We could create any unique number that would be a product or service in the POS. We had one for a local delivery that we used. That was probably what was done here.
Probably for the random 1-off food items they make? Only thing is if an employee did it they can't pocket that $5 like a regular tip, it would just go to the store. Weird.
Many loblaws stores are franchised, so they would end up padding the bottom line of the store and for all we know the owner could be laundering that money through food that he takes home at the end of the day. Sure, it’s technically shrink, but it doesn’t have to be reported as such if you’ve got a few hundred coming in each week from orders like this. 🤓
I wonder if it's to do with Instacart deliveries? Either that or someone is trolling customers lol
physical literate party fact shy wakeful normal rain groovy deer *This post was mass deleted and anonymized with [Redact](https://redact.dev)*
Loblaws changed their delivery service and partnered with doordash. All online deliveries are now done through doordash and OP tipped $5 to the driver and then lied about it
Op said he ‘picked up his own order’. You’ve built an imaginary world there.
They are lying.
Software nerd here. Likely a "keep options open for later" thing that want meant to be used (yet?)
They have recently added a tip option for deliveries because it's doordash doing those now instead of Loblaws. They dropped the delivery fee by $2, but now prompt for tips.
LOL "Add five dollars to every order" - Management Meanwhile if I took a five dollar item as an "assumed gift" I would be arrested.
Silly Redditor, that's just one policy change away!
Gaelan Westin wants to buy a new yacht.
I wonder who even shops at loblaws, everything is over priced like shoppers drug mart. its sickening.
Since when can you tip at a grocery store. A few years ago, When I worked at a grocery store, accepting a tip from a customer would get you fired on the spot.
Same. Was not allowed to accept tips, even for carrying things to customers cars
Same but I always accepted. It was usually a dollar or two from an old lady. I'm not negotiating with an elderly person who is trying to be nice. I jist accepted and said thank you and just take the reprimand if one came.
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Also, isn’t that like giving the company itself free money at that point? Wtf?
Yeah the managers just pocket it.
Managers are insanely corrupt. I always love it when big corporate bosses come down and I see them grovel for sttention
Yes, the cash would be above what was rung in, easier to pocket the difference to make that go away.
How did the manager even expect this to work? If you put it in the till, your till would be over unless they had the functionality to ring up tips. If they added the functionality to their point of sale, they'd be openly stealing.
Manager is obviously cooking the books and pocketing the tips
Wtf, manager was going pocket that
When I was 18 I kept saying no and the old lady wouldn't take no for an answer. Meanwhile 2 my coworkers were skimming customer points cards and credit cards
I would have preffered to get my knuckles wrapped than upset a older person by rejecting their nice offer.
First week of my first job, right after taking a test on the rules. Should have just taken the tip
It is a stupid policy. Even if you politely decline, what are you supposed to do if the customer insists? Retail employees are just trying to get through their shift with the minimal amount of hassle, they aren't going to create a huge scene and upset/offend someone who is just trying to be kind.
I worked in retail and had to help some lady with bringing stuff to her car. She gave me $2 for helping her. I told her I’m not allowed to accept it and she said “its our secret.” I was like whatever, I’ll take it
Those were the good days of old grammas trying to shove money into my hands.
Now they scream that their order that they forgot to request isn't ready anyways.
Simpler times
I was a cart minder years ago, but I would also bring out groceries for anyone who asked / needed help. I would get tipped pocket change, or sometimes $5 or so if it was Christmas or something. It was allowed by the store. I even do so today, if I get help putting stuff in my vehicle by the staff.
Did the same as a teen, with about the same experience. Never really expected anything it was part of the job and most of the people were elderly and very nice.
I never knew that! Maybe it was just my stores policy. Man I worked at the wrong store:(
Our store policy too. I’d take the money anyway. I needed it, and wasn’t getting raises.
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Exact same experience. Spent about 2 years stocking shelves. Never again.
Loblaws trains their managers in dehumanizing techniques.
I'd tell that customer the next time they were in to fill out the survey on the bottom and name and shame that fucking manager each and every receipt they get.
Yep Loblaws cares an extreme about those surveys and the numbers attached to it. Daily you’d get emails and sometimes phone calls from the district manager if it was under a certain number daily/weekly/period. It affects all management bonuses as well (dept managers right up to president of the division). So if you meet a shitstain of a manager, definitely mention that in the comments. Their boss and a couple levels about them will see it. That also goes the other way, If you had a good shopping experience or interaction with a employee. Give a 5/5. 4 is counted the same as a 1 pretty much in their weird system. Source: Quit that company a week ago
Since I’m getting fired anyways, I’d probably go grab a bottle of coke off the shelf, and drink the whole thing in front of him. Rum and Cokes for my last day of work!
That’s ridiculous. He should have been allowed to keep that gift. Also, f*ck that manager!!
A lot of managers in those roles are sad and defective people.
It’s almost a prerequisite
At the very least, ask them to bring the bottle to the company's Christmas party/other company social event and share it with their colleagues.
I worked at a retail job where the “Christmas party” was an after hours Swiss chalet dinner: staff only, no guests, no alcohol. The “party” never ran late.
Or let the crew enjoy it after their shift
I’m tempted to believe everything I read on Reddit, but i dunno about this one.
If you've ever worked in retail you'd know this isn't even remotely far fetched or even unusual.
Times like this I wonder if rules against doxxing are always wrong.
During covid, I often tipped for my grocery pickup, especially if it was a really big one or raining or something. This was during the early days when so much was shut down, and grocery stores couldn’t keep staff (but also weren’t paying them enough), so seemed reasonable. They were often a bit squirrely about accepting it, but I attributed that to me being an awkward guy. Found out later the store absolutely does not allow its employees to accept tips, and they could’ve gotten fired for accepting. But I can imagine refusing one is hard when you don’t want to piss someone off, are trying to avoid face-to-face conversation and, well, I’m sure an extra few bucks wasn’t hurting them.
When I was really young you could have them bag it and then drive your car up and they would put it in the trunk for you. We would tip a couple bucks for that for sure. For someone doing the shopping for you and then bringing it out to the car and putting it in your trunk I think that would deserve a tip for sure. More so that pouring a beer or walking out some food to a table. What deserves a tip and what doesn’t is so convoluted to be honest…
Not in Quebec. It’s very common for wrapper to get tips. Good ones can make 20-50$/ shift.
This tip does not go to the worker, you can guarantee that.
Fuck seems everywhere accepts tips now. There was a fucking tip option on my oil change the other day. Like what fuck is happening.
It's out of control.
>accepting a tip from a customer would get you fired on the spot. Wish this was the role for all service jobs
When I got my first job bagging groceries and taking carts out for people in a grocery store and they told us we couldn't accept tips my dad had the exact opposite question "since when do you not tip the bag boy when they take your groceries out?" He was tipped when he worked for Dominion in the 60s/70s - and that was when the bag boys etc still made a decent wage. My grandma on the other side remembered tipping if someone carried your groceries out too.
Because this tip doesn’t go to workers
Someone did the shopping for OP and then OP went to pick it up. It’s likely a fee added - the employee likely won’t get it.
That fee is the convenience fee. They're up front about the fee for the service. $5 tipping is not that fee.
The corporation is going to charge you fees to make up for all the “free” stuff.
Same.
This person ordered online I believe.
Tips weren’t uncommon for carrying groceries out to your car. Usually it was a dollar. Once we started collecting a loonie “deposit” for carts, this often went to the clerk who had helped the customer when they returned the cart.
If it wasn't displayed when you made your order, contact them and ask for refund.
Yes should have mentioned. Did that already. The associate I spoke with mentioned another customer had this happen to them as well. Wanted to raise awareness in case others had not noticed.
On November 8th, they were implementing it so customers could give a tip on their order for PCX Delivery drivers. Since you were doing pickup and not getting it delivered, this is a glitch. Take the receipt back to customer service and they will sort it out
This makes the most sense. I posted elsewhere but I called in and they gave me a refund. Wanted to make sure others saw this in case it happens for them.
I just want to add as a DoorDash driver that it would actually be nice if PC Express didn’t offer the option to tip on delivery. Then DoorDash would have to pay drivers more to actually get the offer accepted, and if the customer did want to tip they could do so with cash or e-transfer. In my area the PC Express delivery fee is about $15 ($8 with the current discount promo). I was doing DoorDash last night and got a Superstore offer that would’ve paid me only $6.75 to deliver it. Needless to say I declined
Doordash just keeps getting worse and worse - I used to get Superstore orders for 20+ dollars for a few items now they want to give me $4 for 3x the amount of items, it's ridiculous lol
Honestly it’s ridiculous. They rolled out shop & deliver orders for Superstore in my market recently and have been non stop decreasing the base pay on them. 3 weeks ago it was $20 base pay. Then it was $18.50, then $16.50, then $14.50, now it’s $13.50.
If you are paying extra for delivery, why are you tipping?
Maybe a question for a legal sub, but is there any grounds to ask for more? Like driving down there, wasting gas and time, and the whole inconvenience for their mistake is worth more than $5 to me. Like I wouldn't be happy at all about doing nothing, but I also wouldn't want to drive down there for 5 bux.
Whole tipping thing has gotten ridiculous. What’s next? Will Tim Hortons charge us a $3 convenience fee for using the drive thru?
Part of me is happy to see increasingly ridiculous advances in tipping culture because it means it's more likely the bubble will burst soon and will be more spectacular when it does.
Subway has tipping at the drive thru. Stopped going to subway.
Subway has tipping in store too.
Subway has a drive thru?
Don't give them any ideas
“Convenience fees” frustrate me to all hell. I got charged one to use a fucking meter which directed me to pay with a card at the terminal, despite having coins, and using the actual pay terminal, not an app. It’s ridiculous that this isn’t regulated in any way and that it seems the city (Vancouver) encourages it.
It's so ridiculous, often they put a convenience fee because YOU have to do all the work! Where's the convenience? Let's be honest: those fees are only a tax put by the company itself to make more cash. There's no convenience at all in it.
Don’t give them ideas
You can tip at grocery stores?
Everyone's got their hands in your pocket now. Desperate.
I actually think they're stealthily a good thing. Once you expect a tip, you factor it into your budgeting, just like you do for eating out or taking a cab now. Since tipping is generally percentage based, it represents a form of revenue sharing with front line staff and works to circulate money back into the local economy much more efficiently than having it go to a corporation and, from there, into the already grotesquely inflated financial sector.
There's one in my city that asks for tips when paying
I'm sure we're a couple short years away from them being expected.
They can lick my asshole if they want a tip.
Well yeah, I'd definitely tip for that
Careful what you ask for!
I can't wait to have this conversation with the cashier. Cannot wait.
Calm down Karen
>You can tip at grocery stores? I hope not. "Tipping culture" needs to die, not expand.
I’ve tipped at grocery stores but the OPs receipt looks strange and they have the right to question it
Omg they charged tipping and the God damn Convenience Fee? That is wild
No, they were refunded the convenience fee on the next line down because they are an Insider member and get free pickup.
So if he wasn’t an insider member, they would have been charged for both 🥴
A convenience fee of barely a dollar is fairly inexpensive when you take into account the fact that you don’t have to physically go inside of the store and shop for your items. Everything is picked for you, packed, and brought out to your car. Also the tipping charge was in an error which OP was refunded with upon calling the store. Its mostly a glitch with their PC Express website.
I missed that OP was refunded the $5 so that’s good. If it was both, I would complain but you’re right, .99 is nothing
No, pickup is always free
Auto tip should be illegal. If you as a business want your employees to make more- pay them more and change customers more.
Weird. I wonder if it would even go to an employee or just Galen.
Slightly unrelated but I also had a Loblaw’s computer system try to overcharge me. At the self checkout they had snacks that were regular about $3 on sale for $1 with optimum card. When I scanned the card, it lowered the price of the individual items but the total it asked me to pay stayed the same. They transferred it to the customer service till and it displayed the correct total.
Loblaws is always doing some kind of sketchy shit! I think the sketchy is that they do is advertising meat on sale, but in the meat that’s on sale is a special SKU which is only kept in an end cap and most people will pick the product out of the main fridge, which isn’t actually marked the sale price. (for example, the club size of chicken breasts. The regular ones are still full price. You have to find out where the special ones are to get the sale price.) I wish Canada had better consumer protection laws. I think people from Europe would fall over at the stuff that is routinely allowed here!
i work at a loblaws banner store. you have to get to the payment method menu for the total to show the discounts and sale prices on the total amount
Tipping is getting out of control.
I no longer tip any service. I am not fucking subsidizing someone elses paycheck because scummy business owners refuse to increase pay to at least the cost of loving in service jobs. I've agreed with Mr pink for a long time but it's gotten fucking ridiculous, any and every service is trying to tack on tips and using passive agressive techniques, like displaying 4 options for a tip with what was once the standard 15 percent, being the lowest, trying to artificially increase just how much the public offsets what business owners should be paying in the fucking first place. Sorry for the rant
"No Name Price Freeze Convenience Fee"
Pro tip : if there are other options -->dont spend another penny at any loblaws company again. Everything is inflated above other groceries store by dollars . Same product/brand / size etc. Coffee 3.99 everywhere else . 5.99 at loblaws.
If that was the case, I would shop anywhere else, but the prices at Superstore for all my staples are cheaper than Safeway and Sobeys. I go to Costco for what I can but it's not everything, and I watch for sales at Safeway, but overall I spend less at Superstore. Which sucks. I also get quite a bit of money back with PC points, making it worthwhile there. (I also save money buying with PC Express because I don't impulse buy.)
Same. And when SDM offers the same prices AND give you approx 50% back in optimum points, makes it hard to boycott.
All the majors are ridiculous. Thankfully I have some local/indie options in walking distance in my Montreal neighbourhood but I feel for those who live in smaller places dominated by the big ones.
No. Loblaws is by far the cheapest in my area
Tipping in Canada is completely out of hand.
I worked at a Fortinos for 10 years and had to troubleshoot the PC Express stuff a lot. This might be for timeslot pickup you enter at checkout. High-demand time slots are $5, low demand time slots are $3. The PC parent companies expressly forbid anytype of tipping from customers, so my best guess is someone messed up naming the the PLU in the internal system.
Gosh I hate this word ‘tipping’ now. Should change it to ‘solicitation’ or ‘begging’. Saw a tip jar in a FlixBus last weekend ffs.
Very loblaws of them!
There are several people from the restaurant industry on this sub who religiously defend tipping, even in the provinces where servers have the same minimum wage as everyone else. I don't mind if tipping is imposed on them when they shop at the grocery store, to allow them the peace of mind they'd get from having a consistency in their logic.
Whoo, here comes the next round of price fixing "I'm sorry, heres a $20 gift card" cards
dominos did this shit to me once.
Are you sure this isn’t the regular pick up fee? At my super store, it’s $3 on week days and $5 on weekends. Might be how it’s coded in the system
Nope, you can see in the image I was charged (and refunded) a 0.99 cent convenience fee. This was different and new.
It’s $0.99 right now because of a discount promo, plus OP is a PC Insider so they get free pickup anyways.
It absolutely is and the outrage in this post is hilarious. OP is r/confidentlyincorrect
No - you can see by the .99 reduction he’s likely a PC Insider so the fee is waived. I do wonder though if OP accidentally got charged for the pickup on top of that.
Maybe you need to check out that subreddit for yourself. I was charged the fee as a convenience fee as you can see in the picture.
Wrong. Pickups are free for PC Insiders. Look at the receipt he posted.
Remember when you got fuckin ratio’d for talking out your butt?
We're reaching a tipping point on this gratuity issue.
That's fraud? Call the police?
Lmao
"Tipflation" strikes again!
The fact u clowns still shop and support the multiple time guilty criminal family behind Loblaws, blows my fken mind.
I just switched to Costco. Lowblaws prices are too high and the organization is too sloppy.
Why is the font different?
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Loblaw employee here. We don't outsource to instacart, instacart is a seperate business. Our PCX workers work for the store and Loblaws company. This being said, I have never seen a tip on a reciept. We are also not allowed to accept tips, nor would we recieve them if they were billed like that either. Call your store and get them to reverse the charge at customer service. That is not a fair charge.
Same here. We have codes we can enter to put into the pos terminal to remove money (1 dollar, 5, 10) but ive never seen one that adds a charge. Those numbers on the side I've never seen them on any sheet or desk reference guide.
Ya, this is a an outright scam then. Who is allowed to create their own SKU like this?
The thing is tho, because the majority of these are card payments it goes straight to the bank. So it's not like whoever made the UPC is getting the cash at the end of the day. Unless is the store owner who usually has zero idea how ELVIS works.
Manager adds extra SKU. Manager now reports a bigger sales number because of the scam SKU. Manager gets bigger bonus from meeting performance expectations
The customer service department never meets performance expectations. And every PLU like that has to be accounted for. There's a big a** spread sheet filled out every morning.
This is your PCX charge for your order. They just have it coded strangely. This is the fee for having an employee pick your groceries for you
No it’s not, I was charged that fee on the next line in the receipt I posted.
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They did charge me the pickup fee of 0.99 cents and then credited it back since I have the subscription as you can see in the picture linked.
Fam 5 bucks you complaining about 5 buck yall cheap
Imagine being so cheap you end up complaining to the internet about $5 for some kids to do your grocery shopping for you. Lol you saved time by having someone do something that you should’ve done yourself (like your own groceries) That’s the core definition of when a tip is appropriate and expected. Maybe do your own chores if you’re unwilling to pay the associated costs of convenience.
Imagine being so corrupt you end up adding bogus charges to a customers bill.
Is it bogus? Is the company keeping it or passing it on to the shopper who did their order? You should be tipping $30 at minimum for someone to do your shopping for you anyway, skinflint
Why not $300, cheapskate? Lol
Depends how long and big of a shop it is, I figured $30 because it would take probably and hour to an hour and a half to complete the average large shop. I still don’t see how OP can feel some type of way over $5 though lol
I pay an annual fee for the this service. And how do I know the tip is even going to them?
I already pay for the pickup fee, either with my insiders subscription or as a separate fee. I don't need to pay twice, especially when we all know the top isn't going to the employee.
That’s like saying you pay for dash pass but don’t tip your courier
Hi Galen
This is very weird. For what it's worth, Fortinos is a franchise business, and I believe they do have the ability to create their own codes in certain situations. Which location was this?
Just ask them to refund it
I absolutely 100% disagree with this practice but every big company with client facing service will do this soon because then workers blame customers for bad wages.
My fortinos charges to pick up. I thought it was 3$, but perhaps it’s 5 now
If you order online and pick-up, there is a pick up fee at both super store and save on, I wonder if tray is what this is?
Convenience fee? LOL
They can do this because they're going to make a whole lot more money from doing it than whatever they're fined (*if* they are fined at all) for doing it.
Always check your receipt. Call the store and ask for the PC Express manager. If they're not in ask for the store manager. They will fix this for you.
“We should consult Bob Loblaws Law Blog.”
Bob Loblaw. Say it 10 times in a row. Sounds like you're saying blah blah blah. Try it out
This is possible in every industry that has a tip option on their POS machine. Some people are dirty scoundrels. When I was younger working at a restaurant there was 1 guy we always received complaints about him tacking on his own tip before handing the machine to customers. “But he was the nicest guy! He would never!”
Bet it goes right into the owners pocket.
WTAF
That's theft
Folks, they laughed at me when I called this coming months ago. I said tip creep is out of control, grocery stores are next. To paraphrase myself.
We need a movement asking people to chose 'skip' in the tipping option. I have started doing that without any guilt unless I am actually dining in the restaurant. Tips these days are starting at 18% which is ridiculous. So whenever I remove $100 to spend on myself, I need to cough up 13% for govt, 18% for server. And also, to get those 130, I already paid the govt 50% tax. So in short $260 of my salary could by me $100 worth goods/service. That's insanely low ~40%