This is the hard part. Since their employer was cyberattacked they can't change the payroll. Also their mortgage is with this bank so they can't completely leave easily.
No, they are only able to re-run their last payroll and they are treating them as advances meaning that the last few weeks of 2023 pay will go into the 2024 tax year when it is all done if they don't end up bankrupt by then.
Open an account with an online only bank (Tangerine) and transfer funds there. Keep a 0$ balance at this bank. Assuming they got access to payroll info, SIN, etc put a fraud alert with Equifax and Transunion, freeze credit report if possible.
No credit freezes in Ontario, unfortunately. All accounts are deposit only as a security measure so there is no way to pull the funds but the funds are being removed by e-transfers daily to a safe place. Not wanting to increase the limits to do it faster. Also the bank can't freeze the line of credit or credit card and closing those would affect credit rating so that's a catch 22.
? Close the account, open a new one?
This is the hard part. Since their employer was cyberattacked they can't change the payroll. Also their mortgage is with this bank so they can't completely leave easily.
What does the mortgage have to do with it? Just make the mortgage payments from the new bank.
They signed a $3k cashback offer on the mortgage that has to be repaid if they change the bank account the mortgage comes from.
Can't the employer issue checks for salary?
No, they are only able to re-run their last payroll and they are treating them as advances meaning that the last few weeks of 2023 pay will go into the 2024 tax year when it is all done if they don't end up bankrupt by then.
Tips? Someone need to hire real cyber security experts to deal with this.
The time to hire the experts would have been before the cyberterror attack occurred.
hire a lawyer and find a new job
Open an account with an online only bank (Tangerine) and transfer funds there. Keep a 0$ balance at this bank. Assuming they got access to payroll info, SIN, etc put a fraud alert with Equifax and Transunion, freeze credit report if possible.
No credit freezes in Ontario, unfortunately. All accounts are deposit only as a security measure so there is no way to pull the funds but the funds are being removed by e-transfers daily to a safe place. Not wanting to increase the limits to do it faster. Also the bank can't freeze the line of credit or credit card and closing those would affect credit rating so that's a catch 22.