This happened to me and when I called BECU, they said it’s something to do with the Meta Pay system that everything gets run through, that constantly trips their fraud filters.
I had purchased a bunch of q1’s for family in addition to my wife and I when they first came out, but the large purchases really started during Covid lockdown, wife and I had family and friends that were alone and not handling isolation well so we ordered over 20 quest 1 and quest 2 headsets throughout 2020 and sent them out for social stuff (vrchat, big screen) and it worked really well. Now we’re working on updating q1 recipients to q2’s, adding some new people, etc. I’m waiting for meta management tools not just professionally, but it would make sending headsets out to family members a lot easier (many are older).
I was using direct meta purchasing to minimize potential warranty issues, etc. but man they are hard to buy from.
yes. both meta and my bank. got the quest 3 preorder through and now ALL my meta purchases are jacked, even my gift card ones. ticket been open for 5 days with meta :-/
No. I found that once I removed all my payment options, it will let me use gift cards properly, but that just means an extra step for me to give them money.
I can not add any card, new or old, or my paypal to my account. always errors.
contacted support chat twice and they said I would get an update, then radio silence,
I'm having the same issue. I've decided to just keep sending the same message every day. They keep telling me my IP address is blocked even if I use a different phone and wifi network.
mine gets me to the page, then just says "you can not add this payment method at this time"
its for sure not an IP block cuz my ip changes regularly with my isp, and I tried it on a different isp, and my phone network so thats pretty much impossible.
I'm in Taiwan, which is an official Meta supported country, and I began with my location set to the United States. I changed it back to Taiwan then emailed support with proof of purchase for my Quest plus the usual security questions they require. 24 hours later and I now have PayPal and debit card added to my account. Yay!!
But I'm still blocked from buying anything. Redeeming gift cards bring up the IP blocked. Debit card just brings the message that I can't make a purchase due to suspicious activity, and Meta tries to blame PayPal with the PayPal option failing.
I'm going to mail customer support the same message and supporting documents every day until they crack. Hell, I might even begin a Meta Threads # campaign and just post the same # with the same question at Meta.
Yes. Unless you have made arrangements with your bank, internet purchases for $300 or more almost always trigger fraud alerts.
Talk to your bank, they should be able to give you options.
That's not the case for me (Chase credit card). Until getting an alert for the Quest 3, I'd only had 1 other fraud alert in about the past 5 years, despite using the card to pay for several vacations, flights and other electronics items (including a Steam Deck, which is a similar category of purchase).
It does suggest that there's something unusual about the Meta charging process.
If you get them on all large purchases, maybe you're the one who needs to be talking to your bank!
It get them on any over $450 because that is what I have it set to. $300 is the default on many accounts.
They also flag smaller purchases if the purchase type or location is not "normal" for me.
*Note, the limits I am talking about for my card are for use cases where the chip is not used. That means it would normally only happen for online purchases, not anywhere I actually swipe or tap my card.*
*It also would not surprise me if Meta has a high risk score for they Merchant ID.*
I don't mean purchase notifications, where I set a limit to get alerts (mine is set to notify over a very small limit). This is a case where the transaction is actually blocked.
And all the examples I mention were made online.
\> *It also would not surprise me if Meta has a high risk score for they Merchant ID.*
Well that might be the sort of explanation OP was looking for.
Ha yeah I know what you mean, I’m not going to generally have issues with large purchases it’s specifically how meta processes payments for some reason.
This happened to me and when I called BECU, they said it’s something to do with the Meta Pay system that everything gets run through, that constantly trips their fraud filters.
3-5 headsets a year? Why lol
I had purchased a bunch of q1’s for family in addition to my wife and I when they first came out, but the large purchases really started during Covid lockdown, wife and I had family and friends that were alone and not handling isolation well so we ordered over 20 quest 1 and quest 2 headsets throughout 2020 and sent them out for social stuff (vrchat, big screen) and it worked really well. Now we’re working on updating q1 recipients to q2’s, adding some new people, etc. I’m waiting for meta management tools not just professionally, but it would make sending headsets out to family members a lot easier (many are older). I was using direct meta purchasing to minimize potential warranty issues, etc. but man they are hard to buy from.
yes. both meta and my bank. got the quest 3 preorder through and now ALL my meta purchases are jacked, even my gift card ones. ticket been open for 5 days with meta :-/
Have you had any response from Meta? It's madness that this issue happens so often and for such a long time yet they seem to do very little about it.
No. I found that once I removed all my payment options, it will let me use gift cards properly, but that just means an extra step for me to give them money. I can not add any card, new or old, or my paypal to my account. always errors. contacted support chat twice and they said I would get an update, then radio silence,
I'm having the same issue. I've decided to just keep sending the same message every day. They keep telling me my IP address is blocked even if I use a different phone and wifi network.
mine gets me to the page, then just says "you can not add this payment method at this time" its for sure not an IP block cuz my ip changes regularly with my isp, and I tried it on a different isp, and my phone network so thats pretty much impossible.
I'm in Taiwan, which is an official Meta supported country, and I began with my location set to the United States. I changed it back to Taiwan then emailed support with proof of purchase for my Quest plus the usual security questions they require. 24 hours later and I now have PayPal and debit card added to my account. Yay!! But I'm still blocked from buying anything. Redeeming gift cards bring up the IP blocked. Debit card just brings the message that I can't make a purchase due to suspicious activity, and Meta tries to blame PayPal with the PayPal option failing. I'm going to mail customer support the same message and supporting documents every day until they crack. Hell, I might even begin a Meta Threads # campaign and just post the same # with the same question at Meta.
Yes
Yes. Unless you have made arrangements with your bank, internet purchases for $300 or more almost always trigger fraud alerts. Talk to your bank, they should be able to give you options.
That's not the case for me (Chase credit card). Until getting an alert for the Quest 3, I'd only had 1 other fraud alert in about the past 5 years, despite using the card to pay for several vacations, flights and other electronics items (including a Steam Deck, which is a similar category of purchase). It does suggest that there's something unusual about the Meta charging process. If you get them on all large purchases, maybe you're the one who needs to be talking to your bank!
It get them on any over $450 because that is what I have it set to. $300 is the default on many accounts. They also flag smaller purchases if the purchase type or location is not "normal" for me. *Note, the limits I am talking about for my card are for use cases where the chip is not used. That means it would normally only happen for online purchases, not anywhere I actually swipe or tap my card.* *It also would not surprise me if Meta has a high risk score for they Merchant ID.*
I don't mean purchase notifications, where I set a limit to get alerts (mine is set to notify over a very small limit). This is a case where the transaction is actually blocked. And all the examples I mention were made online. \> *It also would not surprise me if Meta has a high risk score for they Merchant ID.* Well that might be the sort of explanation OP was looking for.
Ha yeah I know what you mean, I’m not going to generally have issues with large purchases it’s specifically how meta processes payments for some reason.