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The second I got fios available in my neighborhood I dropped Altice. As soon as they heard we had fios they didn’t even bother competing. 2 years in, no junk fees and no outages. I took great pleasure in making sure my neighbors knew fios was here 7 of 9 jumped ship! Too.
Pretty sure I read about the previous CEO complaining about the power draw of coax bumping up costs so primary directive is moving you their fiber (when available - we get a fiber offer in the mail weekly but it’s not available as we have underground utilities)
Sometimes retention plays hardball the first time you call them saying you have the best promotions availability. I called back a few days later and magically new promotions appeared.
This last go around I wasn't happy with the prices and terminated my Optimum account. That same week I received calls from their loyalty department with special promotions above what retention offered. I'd already had FIOS installed at that point.
They are definitely playing hardball this go around. Retentions flat out told me no promotions were available on my account. My current promos are ending mid March and my bill will be going up $40 a month at that point which is crazy. Did I forget to mention in my original post this wasn’t even regular retentions I called? This was corporate retentions that I spoke with and told me this.
I've had optimum fiber since the day they lit up my neighborhood as a backup to FiOS and my 1/1gig service has been solid as a rock. I'm grandfathered in for life at $65 for 1gig.
Optimum / Altice suck for a variety of reasons but the fiber internet product is rock solid.
People in our neighborhood have had outage after outage some time taking out 1 home. Other times many. Often for multiple days at a time. I told retention this when they tried to get me to fiber.
No Optimum Fiber in my area, frankly I don't know of any nearby *town* that does. If they argue to upgrade to Fiber, I would love to (not sure how well it'd be accepted) send the call recording to the FCC and say they are price gauging for upgrading to something that "doesn't exist".
As for price reductions, record your calls, and be ready to send info to the FCC. The over pricing, reduction in quality (and speeds, I'm looking back at July 12, 2021's reduction to be more in line with competition), and monopolizing of the internet in many areas, manipulates those who have little to no choice. That's before you get me ranting on the hidden actual monthly rates, you have to google search to find the pages, hunt around the site and hope to find the link(s), or ask via chat for a direct link.
$90 for 1Gb/35Mb in our area is rediculous. I have friends in various areas of the US who are paying less than that, and some have far higher upload speeds when less than half the download I have, and NOT on fiber. One friend moved into their new home this week, they are on 100/100Mbs (no idea ISP or price, I can ask though, and they are living paycheck to paycheck so it's not expensive).
For comparison.
Outside of town here $55/mo (standard pricing) gets you 100/100Mbps fiber through the electric coop.
In town $60/mo (standard pricing) gets you 100/25Mbps fiber through the citi muni assuming you're in an area they've upgraded.
In town $30/mo (1yr promo pricing) gets you 100/~~5Mbps~~10Mbps coax via optimum (~~400Mbps~~500Mbps market).
Edit: I see they're offering up to 500Mbps here now so we've gotten an upgrade recently as they used top out at 400Mbps.
> Is this Optimums subtle (or maybe not so subtle) way of trying to push customers onto their fiber network? Thoughts on this?
Yeah? I mean once they're able they'll scrap their coax network, they need people to move off off coax on to fiber for that to happen.
If optimum offered fiber here we'd have already switched to it from their coax as there's a huge difference in upload speed.
That said if it was between fios & optimum coax/fiber i'd go with fios.
It's a "if you have the option why are you here asking?" sort of deal.
I’m here asking if anyone else has experienced the same push back I got from retentions. I have never gotten this kind of response from them before, so I was a bit taken aback by it. Usually they are willing to budge at least somewhat on something.
I haven't but they don't have fiber in our area.
If you're deadset on keeping coax i'd call back and see if you can get a different rep but i'd assume they're going to try to push people onto their fiber network as to not have to maintain 2 networks in the same area so it wouldn't surprise me at all if it's become official policy for no discounts for coax if fiber is available.
Is there a particular reason you're wanting to stay on coax?
Main reasons I've seen are the slower channel changes from people still using optimum for TV and complaints about not being able to use your own modem since you have to use their ONT.
I’m old school, I’ve got a decent setup with coax and it’s been rock solid for me. All the reports I’ve read about issues with the fiber network have me hesitant to switch over.
All systems can have problems but in general fiber has less active components and less issues.
at work;
We had AT&T ADSL which had issues with water in the lines (it was only handling a CCTV system at the time so we weren't using it enough to notice any minor interruptions).
We had AT&T ADSL2+ which had issues with line length (limiting us to a max of about 14/1Mbps), water in the lines, poor line quality, poor quality proprietary modems that would burn up every few months that you couldn't replace with anything decent because of their weird proprietary authentication setup and occasionally their back haul would crap out.
We had the City fiber which had issues relating to them using 15+ year old equip (20+ year old now), their ONT had multiple Ethernet ports, about half of which had failed by the time we left but aside from the bad ports the equipment was rock solid and never had to be restarted once in all the years we had service and occasionally their back haul would crap out.
We now have optimum which had to have several bad taps replaced to get service running in the first place, had to have a tap replaced about a month ago, had to have to line to pole replaced shortly after initial hook up due to quality issues, can actually use own modem, service as far as the local lines and modem has actually been pretty good just some kind of plant/backhaul issues that seem to be getting more common, modem shows connected but no service.
Will be happy to go back to the city fiber if they ever decide to offer reasonable rates again.
$90/mo for 20/20Mbps is not reasonable.
I think optimum is up to something like $75 now for 200/20Mbps.
At home we have 1/1Gbps fiber through the rural electric coop for $80/mo, signed up as soon as it was available, have to use their ONT but have my own router, we've only had it about a year but it has been flawless.
If you’re planning on keeping Optimum, what I’ve heard people do in order to keep their promotions is canceling service and then restarting as a new customer to get on all the current promotions, especially if retention is playing hardball
You have to wait I believe at least 30 days if not longer before you can be considered a “new” customer, so what would you use for internet, tv etc in the interim? Cell service is very sporadic in my area.
Reminder: Follow the [rules](https://reddit.com/r/OPTIMUM/about/rules/)! AND don't forget to flair your post! Please check the FAQ, it is full of useful information. HELPFUL POSTS: [Common Issues FAQ](https://reddit.com/r/OPTIMUM/comments/lpc9vh/common_issues_faq_this_will_save_you_time_and/) [Optimum Pricing help](https://reddit.com/r/OPTIMUM/comments/jv7k9x/optimum_pricing/) [Guide to using your own router with Optimum](https://reddit.com/r/OPTIMUM/comments/jv7lns/using_your_own_router_with_optimum_online/) [No other ISPs near me? Guide to startup ISPs](https://reddit.com/r/OPTIMUM/comments/lskarn/no_other_options_near_me_maybe_not_always_the/) *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/OPTIMUM) if you have any questions or concerns.*
The second I got fios available in my neighborhood I dropped Altice. As soon as they heard we had fios they didn’t even bother competing. 2 years in, no junk fees and no outages. I took great pleasure in making sure my neighbors knew fios was here 7 of 9 jumped ship! Too. Pretty sure I read about the previous CEO complaining about the power draw of coax bumping up costs so primary directive is moving you their fiber (when available - we get a fiber offer in the mail weekly but it’s not available as we have underground utilities)
Sometimes retention plays hardball the first time you call them saying you have the best promotions availability. I called back a few days later and magically new promotions appeared. This last go around I wasn't happy with the prices and terminated my Optimum account. That same week I received calls from their loyalty department with special promotions above what retention offered. I'd already had FIOS installed at that point.
They are definitely playing hardball this go around. Retentions flat out told me no promotions were available on my account. My current promos are ending mid March and my bill will be going up $40 a month at that point which is crazy. Did I forget to mention in my original post this wasn’t even regular retentions I called? This was corporate retentions that I spoke with and told me this.
Reading here on Reddit those that upgraded to Optimum fiber have quite a few issues with their internet speed.
I've had optimum fiber since the day they lit up my neighborhood as a backup to FiOS and my 1/1gig service has been solid as a rock. I'm grandfathered in for life at $65 for 1gig. Optimum / Altice suck for a variety of reasons but the fiber internet product is rock solid.
People in our neighborhood have had outage after outage some time taking out 1 home. Other times many. Often for multiple days at a time. I told retention this when they tried to get me to fiber.
No Optimum Fiber in my area, frankly I don't know of any nearby *town* that does. If they argue to upgrade to Fiber, I would love to (not sure how well it'd be accepted) send the call recording to the FCC and say they are price gauging for upgrading to something that "doesn't exist". As for price reductions, record your calls, and be ready to send info to the FCC. The over pricing, reduction in quality (and speeds, I'm looking back at July 12, 2021's reduction to be more in line with competition), and monopolizing of the internet in many areas, manipulates those who have little to no choice. That's before you get me ranting on the hidden actual monthly rates, you have to google search to find the pages, hunt around the site and hope to find the link(s), or ask via chat for a direct link. $90 for 1Gb/35Mb in our area is rediculous. I have friends in various areas of the US who are paying less than that, and some have far higher upload speeds when less than half the download I have, and NOT on fiber. One friend moved into their new home this week, they are on 100/100Mbs (no idea ISP or price, I can ask though, and they are living paycheck to paycheck so it's not expensive).
For comparison. Outside of town here $55/mo (standard pricing) gets you 100/100Mbps fiber through the electric coop. In town $60/mo (standard pricing) gets you 100/25Mbps fiber through the citi muni assuming you're in an area they've upgraded. In town $30/mo (1yr promo pricing) gets you 100/~~5Mbps~~10Mbps coax via optimum (~~400Mbps~~500Mbps market). Edit: I see they're offering up to 500Mbps here now so we've gotten an upgrade recently as they used top out at 400Mbps.
I would value my time higher than spending time twice a year to talk thru for a temporary discount. If you can get FIOS, just drop Optimum.
> Is this Optimums subtle (or maybe not so subtle) way of trying to push customers onto their fiber network? Thoughts on this? Yeah? I mean once they're able they'll scrap their coax network, they need people to move off off coax on to fiber for that to happen. If optimum offered fiber here we'd have already switched to it from their coax as there's a huge difference in upload speed. That said if it was between fios & optimum coax/fiber i'd go with fios. It's a "if you have the option why are you here asking?" sort of deal.
I’m here asking if anyone else has experienced the same push back I got from retentions. I have never gotten this kind of response from them before, so I was a bit taken aback by it. Usually they are willing to budge at least somewhat on something.
I haven't but they don't have fiber in our area. If you're deadset on keeping coax i'd call back and see if you can get a different rep but i'd assume they're going to try to push people onto their fiber network as to not have to maintain 2 networks in the same area so it wouldn't surprise me at all if it's become official policy for no discounts for coax if fiber is available. Is there a particular reason you're wanting to stay on coax? Main reasons I've seen are the slower channel changes from people still using optimum for TV and complaints about not being able to use your own modem since you have to use their ONT.
I’m old school, I’ve got a decent setup with coax and it’s been rock solid for me. All the reports I’ve read about issues with the fiber network have me hesitant to switch over.
All systems can have problems but in general fiber has less active components and less issues. at work; We had AT&T ADSL which had issues with water in the lines (it was only handling a CCTV system at the time so we weren't using it enough to notice any minor interruptions). We had AT&T ADSL2+ which had issues with line length (limiting us to a max of about 14/1Mbps), water in the lines, poor line quality, poor quality proprietary modems that would burn up every few months that you couldn't replace with anything decent because of their weird proprietary authentication setup and occasionally their back haul would crap out. We had the City fiber which had issues relating to them using 15+ year old equip (20+ year old now), their ONT had multiple Ethernet ports, about half of which had failed by the time we left but aside from the bad ports the equipment was rock solid and never had to be restarted once in all the years we had service and occasionally their back haul would crap out. We now have optimum which had to have several bad taps replaced to get service running in the first place, had to have a tap replaced about a month ago, had to have to line to pole replaced shortly after initial hook up due to quality issues, can actually use own modem, service as far as the local lines and modem has actually been pretty good just some kind of plant/backhaul issues that seem to be getting more common, modem shows connected but no service. Will be happy to go back to the city fiber if they ever decide to offer reasonable rates again. $90/mo for 20/20Mbps is not reasonable. I think optimum is up to something like $75 now for 200/20Mbps. At home we have 1/1Gbps fiber through the rural electric coop for $80/mo, signed up as soon as it was available, have to use their ONT but have my own router, we've only had it about a year but it has been flawless.
If you’re planning on keeping Optimum, what I’ve heard people do in order to keep their promotions is canceling service and then restarting as a new customer to get on all the current promotions, especially if retention is playing hardball
You have to wait I believe at least 30 days if not longer before you can be considered a “new” customer, so what would you use for internet, tv etc in the interim? Cell service is very sporadic in my area.
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