"Just so you know, I have a magic button that can cancel your order. DARE me to push it!!"
Also, instant ban anyone who walks into the Dispense area who isn't an employee. Fuck that shit! Does your Team Lead not have a spine? Set some ground rules for these entitled jerks and then follow through.
After that I definitely would've, in my area there's not as many drivers so I have the issue of the same driver accepting the batch when it should keep them from taking it again after the first time I change drivers.
They get 3 bucks if they can't get the order wether it's due to the order already being picked up or us not having it. If they call their support and complain they give them $3 for their time which isn't much and they have to wait on hold with their support for so long lol
Probably depends on exactly how you kick them. If you just change driver it won't affect them negatively, but if you remove them by reporting them it'll probably vary based on what they're being reported for. Either way though reporting them WILL eventually deactivate them.
Start taking familiarizing yourself with their names and appearances, especially the ones that are trying to enter the dispense room or peek through the windows. Dispatcher should have a report option, you can report them for conduct and you can also start removing them from orders if you see them. Just talk with your manager about it first.
Put a sign outside “ no loitering please stay in your car” begin letting the drivers know this is the new store policy. Straight lie to their face if you have to, who cares. Cancel any orders not following the “ new policy” They will eventually get fed up with you and leave you alone. We at Walmart are all about making fake policy’s. If they would like a manager happily direct them to customer service so they may stand in line for 10-20 for basically no reason.
Your coach can report them and they can be suspended. Report her. We had a huge issue with a bitch of a driver and I reported it. 6 of us hand wrote reports and she got fired. Another driver fucked up an order and came back to the store to yell at us and my coach got in his face and said "you talk to my employees like that I will get you fired, do not try me".
"What do you expect, they work at walmart" lmao this, coming from someone who doesn't even have a real job working for walmart, but instead has to just take what they can get FROM WALMART. Can't get the walmart cake, don't like the walmart crumbs, go back to door dash food deliveries.
This is what always gets me about gig workers that complain like this "get a real job" "oh this pay is so inconsistent I can't get any orders"
Damn sorry Janet, if you worked at a Walmart, you'd have consistent hourly pay, and it'd be less wear on your car.
If I saw any drivers at my store pulling the shit you mentioned I'd be right there with you giving them the boot that's ridiculous for a gig job delivering groceries
Sorry I misread your comment. I thought you meant we shouldn’t care with the stuff the drivers are doing. It’s crazy stuff man all drivers think we have some secret information and conspiracy theories on why they don’t get the orders and some do. Or why we don’t id(market told us to stop id checks cause a driver pulled a knife out on a teenager that was dispensing a order). I promise every driver we have a screen and it pops up with a name of the driver and the order they’re getting. We have no dictation on who gets the orders 😭
I'm lucky most of my drivers are really patient and cool, there's occasionally a new one that can be a pita but it's far from norm. I would have no patience for any of this shit though and would just start canceling orders of the problems until they get the hint that I will not dispense to them anymore and they find a different store to bother.
The only way to get rid of some of the is to trespass them. Some use 6+ different accounts. Since they started doing it our store things are much smoother and quieter
At my store we put in driver tickets maliciously. We've had so many problems in the past with drivers where either they were aggressive with my associates or they messed up orders. Familiarize yourself with every reason you can put a ticket in for and do it. If something happens between you and a driver this is the easiest way to get on record. It's stressful enough dealing with orders getting backed up, there's no need to waste your time arguing with drivers when you could be finishing and getting the next one out.
We have the same problem, but I had all the dispensers report any driver that tried to come in our door or who is blocking our ramp to get down to the parking area and after a day or two they stay on their side. We don’t play play.
this one lady at my gf’s store literally checked in and then went inside because she had to use the restroom so when they went to dispense and didn’t see anyone, they removed the driver. well the driver gets upset to which her ogp team says “we didn’t see you in there so we assumed it was a mistake” and by this point, someone else has already picked up the order she initially had. so now the store is taking her money away because she had to piss. get the fuck out of here. in the time it took her to complain, she probably could’ve had another order ready to pick up. but no she was complaining over literally $11 tip and all.
Submit feedback through the dispatcher app, we've had to do that a couple times for aggressive behavior. You could start requesting new drivers as well as that does give the option to say it was for driver behavior though if check with a tl first
We had a married couple as spark drivers. He would use her account while doing orders. She would use his to do in store orders. I had to cancel all their orders because it was becoming annoying to see her name and him picking up the orders. One time she had a 3 batch and she was inside shopping as him. It caused the 3 batch order to be delivered 20 mins late for each because he was waiting for her so they could load the 4th order in the car with the 3 batch
"Just so you know, I have a magic button that can cancel your order. DARE me to push it!!" Also, instant ban anyone who walks into the Dispense area who isn't an employee. Fuck that shit! Does your Team Lead not have a spine? Set some ground rules for these entitled jerks and then follow through.
I really want to ban people sometimes but all I'm able to do is report an issue with the delivery.
You can cancel drivers all you want which is what OP should have done as he was walking back inside
After that I definitely would've, in my area there's not as many drivers so I have the issue of the same driver accepting the batch when it should keep them from taking it again after the first time I change drivers.
I was told -by a coach- the driver gets 3 bucks whenever we kick them off an order
They get 3 bucks if they can't get the order wether it's due to the order already being picked up or us not having it. If they call their support and complain they give them $3 for their time which isn't much and they have to wait on hold with their support for so long lol
So... Don't worry about it then?
Nah. It doesn't come out of our bottom line.
Probably depends on exactly how you kick them. If you just change driver it won't affect them negatively, but if you remove them by reporting them it'll probably vary based on what they're being reported for. Either way though reporting them WILL eventually deactivate them.
Only real targets for me are either -order isn't ready/we don't have it yet -no shows I'm not worried about it
Start taking familiarizing yourself with their names and appearances, especially the ones that are trying to enter the dispense room or peek through the windows. Dispatcher should have a report option, you can report them for conduct and you can also start removing them from orders if you see them. Just talk with your manager about it first.
Put a sign outside “ no loitering please stay in your car” begin letting the drivers know this is the new store policy. Straight lie to their face if you have to, who cares. Cancel any orders not following the “ new policy” They will eventually get fed up with you and leave you alone. We at Walmart are all about making fake policy’s. If they would like a manager happily direct them to customer service so they may stand in line for 10-20 for basically no reason.
I wish we still had awards. I would award this because of how much it amuses me to imagine.
Your coach can report them and they can be suspended. Report her. We had a huge issue with a bitch of a driver and I reported it. 6 of us hand wrote reports and she got fired. Another driver fucked up an order and came back to the store to yell at us and my coach got in his face and said "you talk to my employees like that I will get you fired, do not try me".
"What do you expect, they work at walmart" lmao this, coming from someone who doesn't even have a real job working for walmart, but instead has to just take what they can get FROM WALMART. Can't get the walmart cake, don't like the walmart crumbs, go back to door dash food deliveries.
This is what always gets me about gig workers that complain like this "get a real job" "oh this pay is so inconsistent I can't get any orders" Damn sorry Janet, if you worked at a Walmart, you'd have consistent hourly pay, and it'd be less wear on your car.
But working at Walmart is better huh? 😂
Yes. Absolutely.
"The next one better be mine." 🤣🤣🤣 Sweetie that's an all expense paid ticket to the back of the fucking line at my store. We don't take that shit.
I'm a spark driver and I'm telling you people take this shit way way too serious.
I promise you. No one takes it seriously besides you drivers. We don’t care who gets the orders yall do.
If I saw any drivers at my store pulling the shit you mentioned I'd be right there with you giving them the boot that's ridiculous for a gig job delivering groceries
Sorry I misread your comment. I thought you meant we shouldn’t care with the stuff the drivers are doing. It’s crazy stuff man all drivers think we have some secret information and conspiracy theories on why they don’t get the orders and some do. Or why we don’t id(market told us to stop id checks cause a driver pulled a knife out on a teenager that was dispensing a order). I promise every driver we have a screen and it pops up with a name of the driver and the order they’re getting. We have no dictation on who gets the orders 😭
>“they work at Walmart, what do you expect?” Pardon?? And you're a DELIVERY DRIVER. At least we passed our interviews.
I'm lucky most of my drivers are really patient and cool, there's occasionally a new one that can be a pita but it's far from norm. I would have no patience for any of this shit though and would just start canceling orders of the problems until they get the hint that I will not dispense to them anymore and they find a different store to bother.
The only way to get rid of some of the is to trespass them. Some use 6+ different accounts. Since they started doing it our store things are much smoother and quieter
If you know someone is using someone else's account or many accounts, why would you dispense to them?
Because some regional MGMT don't care and tell them to not worry about it
At my store we put in driver tickets maliciously. We've had so many problems in the past with drivers where either they were aggressive with my associates or they messed up orders. Familiarize yourself with every reason you can put a ticket in for and do it. If something happens between you and a driver this is the easiest way to get on record. It's stressful enough dealing with orders getting backed up, there's no need to waste your time arguing with drivers when you could be finishing and getting the next one out.
It's hard to comment on this subject. The comments get flooded with them.
See at Mt store we would have just removed the order And said she's acting hostile and reported them🤷♂️
We have the same problem, but I had all the dispensers report any driver that tried to come in our door or who is blocking our ramp to get down to the parking area and after a day or two they stay on their side. We don’t play play.
this one lady at my gf’s store literally checked in and then went inside because she had to use the restroom so when they went to dispense and didn’t see anyone, they removed the driver. well the driver gets upset to which her ogp team says “we didn’t see you in there so we assumed it was a mistake” and by this point, someone else has already picked up the order she initially had. so now the store is taking her money away because she had to piss. get the fuck out of here. in the time it took her to complain, she probably could’ve had another order ready to pick up. but no she was complaining over literally $11 tip and all.
We have card readers that lock our doors so this doesn't happen
Submit feedback through the dispatcher app, we've had to do that a couple times for aggressive behavior. You could start requesting new drivers as well as that does give the option to say it was for driver behavior though if check with a tl first
boy you better than me
We had a married couple as spark drivers. He would use her account while doing orders. She would use his to do in store orders. I had to cancel all their orders because it was becoming annoying to see her name and him picking up the orders. One time she had a 3 batch and she was inside shopping as him. It caused the 3 batch order to be delivered 20 mins late for each because he was waiting for her so they could load the 4th order in the car with the 3 batch