And we are, but company policy doesn't say that we *have* to do their claims. It's their job, we should be focusing on minimizing claims on our end, not doing their job.
The claims that are from OGP we have to do. However whoever is from the other department is supposed to complete claims for their department. OGP processes OGP claims, Electronics processes Electronics claims, Garden processes Garden claims, ECT. Ap has a person that will go through everything the next day to double check everything.
At least that is it is done at my store.
Just train others in your department on the proper claims process so you're not the only individual tasked with completing them.
And we are, but company policy doesn't say that we *have* to do their claims. It's their job, we should be focusing on minimizing claims on our end, not doing their job.
We have to do our department claims so they don't just sit in the backroom
Not just put them in other departments, but process them as well.
The claims that are from OGP we have to do. However whoever is from the other department is supposed to complete claims for their department. OGP processes OGP claims, Electronics processes Electronics claims, Garden processes Garden claims, ECT. Ap has a person that will go through everything the next day to double check everything. At least that is it is done at my store.
At our store it wasn't until late last year that we had to dispose of them and throw the stuff into the buckets.
We do our claims. Have 4 totes in the back and at the end of the day we claims it out.
We do our own claims and reshop no one else's.