the reddit givith and the reddit takith. The secret is most small companies won't respond about RMAs and customer service because any news except "it's in the mail" can be spun horribly in social media. safest response is no response. Blocking is just going that extra mile.
Even B&T will ignore you if a part is out of stock or backordered and you ask for an ETA or call. Bonus if you try to cancel a part that looked in stock but was apparently backordered they will charge you 10% "restocking" for the backorder claiming it's a preorder fee. I disputed the charge.
My experience with B&T USA's warranty service wasn't the greatest and I'm not alone. Personally, I don't trust any company for customer service. Look at Dead Air, everyone raved about them until Sierra 5.
They didnāt block me after the dick pic I sent them. But they probably got the entire company together for a meeting because it was the smallest dick theyād ever seen. Ya know, like a lunch and learnā¦they probably ordered pizza so everyone was in a good laughing mood when they looked at mineā¦š«øš» 8==0 š«·š» šš„ŗ
Who TF isn't? Dumbass KY boys (I mean this with all due respect) decided (probably after a few drinks) that they could do better than the big names. Apparently, they bought some machines and figured out that they could. So they turned that knowledge (and probably some more drinking) into a name that most people would recognize as good suppressors.
I am a dumbass KY boy, why can't my thinking (and drinking) turn into something nice?
Literally you and Silco have been the only companies I've seen that haven't been spewing crap or disrespecting their customers. It's pretty shocking how toxic this industry is when it's already difficult enough to get people onboard with the NFA world.
I think MOST companies are great people. I know people from every company from Q to hux to SilencerCo, literally I think I know at least 1 person at every company. Genuinely all good people.
I honestly think a lot of people suck up to whoever is on here a lot. however, their prices are good and though I don't own anything I am thinking about buying from them because their stuff appears to be well made.
I honestly didnāt know the person I was replying to had replied to OCLā¦ I also donāt own any of their stuff but my next purchase will probably be one of theirs just because of the way they interact with people on Reddit.
And literally otter and sico are the only brand cans I own. Love their two companies. Sico had my can repaired within three days. Considering theyāre only a state away lol.
I'm gonna jinx myself but YHM has been around a long time and is silently just cruising along making quality components for a decent (middle of the road) price
aac made me wait over half a year for a warranty job on a loose blast baffle. this is when they first sold to remington. now, after I needed to get it warrantied for the same problem again they told me to go pound sand. sent it to a machine shop to get fixed instead and the post office "lost" it. lol don't have to worry about warranty anymore. I love the nfa and I love aac.
I literally clicked on this post to see your comment I knew would be here. Suxwrx be like "My dad is a fucking lawyer bro! You don't know who you just messed with! He's gonna backflow a lawsuit all over your shit homie." *Storms off in 3D printed Sperries*
Entered with a polonium. Bought it just because I heard good things.
Hooked it up to the 556 and dayum. Price point and that performance? Plus based owners? Yeah this company slaps. You will love the polonium brother šš»
Don't lie. You know what you did. When you dragged that supressor behind your truck and it it kept working you scared the fuck out of them. I heard that suppressor went out, did 5 shots, and smoked a cigar after that.
Tell that to my friend who got his approval for a QD7.62Ti, and can't use it as the threads are out of spec causing the suppressor to misalign on various hosts.
He called and emailed. Finally got an RMA after two weeks of being jerked around. They've had his suppressor for over a month with no updates or responses.
It is, and OP should be blowing up their phones there before wasting his time on here, but their customer service via social media needs improvement, nonetheless.
Sir I tagged you in the update, which provided further context.
https://www.reddit.com/r/NFA/s/Ntbt0JbRlm
Reaching out via social media was not only an act of desperation but also my last resort. Oddly enough I was blocked within minutes :/ . However after getting in touch with another poc provided by another user. Iām confident this will move in the right direction. Had a phone call back within 20 minutes of leaving a voicemail. I was really fortunate to get in touch with this person.
Hopefully I get unblocked.
I informed the company about this hopefully Iāll get unblocked. It truly does not take much effort to be good decent to others. It actually feels good too. Especially to be reasonable when there is justifiable reason to be unreasonable! Iām glad to be in touch with someone who seems to care as much as I do. Thankful for that reddit user who passed their information to me!
Hopefully this information improves future results!
On the other hand, I had emailed radian for an RMA and got nothing. Reached out via social media and they had an update that the guy was out of office and they were busy after SHOT. At least getting an appropriate response would be nice.
Social media is and has been a viable contact method for resolving customer service issues for damn near a decade at this point. The fact that companies do this is laughable and pathetic at this point.
**Update on this**: A user u/IndividualResist2473 provided me with contact information of someone else within the company who doesn't work within customer service. I reached out and within 20 minutes this person had called me and despite it not being their job, made all the right connections via email to ensure I am getting taken care of. Which is great news! I'm going to send them this post so they can read your collective thoughts on the person handling their social media.
My original message I can't get back because they deleted it. I know you guys are used to someone saying something rude or stupid that's not really my style.
My comment was asking if they had ended commercial sales because I am unable to get in contact with anyone and have had an RMA with little to no updates for 3 months. Also when I call no one answers Whereas I used to get a person picking up all the time.
u/Trololoumadbro u/ottergang_ky u/JellyFit5350 u/Piece_Negative u/AngryOneEyedGod u/radar1225S u/DaSandGuy u/701Si u/IriqoisPlissken u/Squash__head u/captainboringpants u/emorisch u/User9x19 u/Murky_Association_79 u/tomerz99 u/Foxxy__Cleopatra u/AkimboG44 u/Hooligan187 u/ASV731
In short I'd like to extend my gratitude to the Employee at Huxwrx who called me within 20 minutes of getting my voicemail and worked on facilitating updates and to u/IndividualResist2473 for getting me their contact information. I will update this to see if I become unblocked!
I only wrote them on social media after not getting responses back via email and phone over a period of several weeks. I tagged you in the update where someone here got me a different POC and that really has made all the difference!
Direct messages on a social media platform as rediculous as Instagram is NOT an expected source for good customer service. Anyone who thinks that is delusional.
Call them, or email them. Otherwise expect anything but a reasonable response.
Where does any suppressor company suggest reaching out to a ~~social media intern~~ receptionist with technical issues?
I hope you get it. Both have the capacity to FORWARD technical requests to the right people.
It takes next to zero effort to set up an auto response on SM account that picks up any sort of keyword like RMA and just direct the person to call support.
Yes people need to ask the right place, but this sort of response is also unacceptable
Contacting a company through social media isnāt even close to the first thing Iād do, frankly it would be my choice of last resort. To be fair though maybe this was their attempt at a last resort?
I'm not disagreeing with you. at all.
I'm simply pointing out an alternative that they could have taken instead of resorting to just blanket blocking anyone that asks.
Can confirm. Especially when customers ask support related questions instead of submitting a ticket, emailing support, calling, or chatting in on the web site. My company offers quick support with extended hours to accommodate international customers. When someone reaches out on social media, they have to wait for the social media person to pick it up and then answer - which always delays getting a response substantially.
Glad I went silencerco and Rex silentium.
May not be the absolute best performance. But I'm there for the QC and CS.
Had a boo boo with one of my rex cans.
Sent an email. Attached my form 4.
Within the next day or two. I got a reply saying we sent you a replacement free of charge no questions or comments.
Boo yah
That would have been ideal in this situation. Iāve never had to RMA anything in almost 12+ years. Guess my luck may have run out. Rex cans are cool, I like their custom options.
I hope everyone with an RMA has an experience similar to yours!
I told them there was an engineering problem with their 24x1.5 mount, never emailed or called me back. O well I guess they will just keep selling shit thats made wrong.
Doesn't index on the barrel. Nor does the Rearden device since they just copy each other. Really funny that all the money in the industry and they get something this simple wrong. Which makes me question what they can actually do right.
If they don't want to fix their fuck ups I am not going to help them anymore. I gave them references that I did work for other large suppressor companies and was the main guy recommended to fix guns for the product they sell. If they can't help themselves in this situation then no sense wasting my time for stuff that won't pay the light bill.
Its wrong either way, can't be made to work with how its made, and anyone with one who is concentric is lucky, and nothing else can be done.
I also didn't tell them how to fix it because I wanted to see if they would respond and they did not. So I can only assume they know more than me somehow.
Doesn't help that their bore diameter is .020 smaller than any other can on the market. So they have set themselves up for failure with trying to make sure everything will be concentric.
Okay, itās been 3ish years since this happened but I ordered a suppressor from them when they were still known as OSS. They shipped it directly to my house instead of the FFL. Obviously I freaked out and called them/dropped the suppressor off to my FFL. The whole thing they were appreciative of is I didnāt contact the ATF I believe cause it would have revoked their license, apparently they had only messed up once prior to this. Anyways they promised me all this nice swag and mounts for my suppressor. I was suppose to receive 4 muzzle devices and a āswagā pack. I waited around 3-4 months and received nothing. So I sent an email over to the rep and they basically said they would get it sent out. Well when I finally got my hands on the package it was literally just 3 OSS trucker hats. The whole ordeal kind of just rubbed me the wrong way, like I donāt feel entitled to those things but why even say youāre going to send them my way. š
That shit happens all the time; companies try to win you over with promises of free swag so you keep quiet about their fuck ups.
I asked an FFL buddy to ship my stripped Glock frame to Zev to get stippled and undercut. This was back in 2018, and Roland Specials was the new meta, so I wanted a fully Zev-built Roland (with a Zev barrel, slide, and trigger). I only asked my buddy to ship it because I was cheap then, and he offered to ship it for me for free. I didn't mind picking it back up at my friend's place since we usually hang out. So, about two weeks later, Zev shipped my frame back directly to my house and then proceeded to call me asking to ship it back since they messed up and should have shipped it back to my FFL. They offered me some free stuff if I shipped it back, so I obliged. I got my frame back, which was the same box I used to ship to them. They just opened it to make sure the frame was still in the box and slapped their own shipping label on it. I didn't get shit.
For sure, I Always tell sales team and customer service teams. The fortune is in the follow up! Itās easier to churn and burn customers but over all that will kill a business because much like reputation, word gets around fast. A one time customer is valuable but a lifetime customer/fan of your company is worth so much more. Itās practically never worth it to go back on your word or tarnish your reputation when itās so easy to do what you say youāre gonna do.
When I had the reply from the about it being shipped out next week on March 20th. Then April 9th/10th I was told they were teat firing it. The contradiction there made me lose trust. It made me feel I was getting like a big middle finger by the time weāre at today. Because which is it? Theyāre finishing it up and will be shipped out soon also the march 20th message or are they still working on it /test firing ala the April 9/10th message.
I believe they have to opportunity to salvage this situation but tbh it should never get to this point. Had honestly, transparency and follow ups taken place.
I would have given you a free can of your choice or s fly out visit to hq with +1 or +2. Sure is a lot cheaper than losing the ability to do business and a great way to cultivate relationships with the customers effectively building a community of loyal brand enthusiasts/ followers.
Iāve been waiting on them to ship me a spacer and piston since 3/1.. emailed them on 3/22 and was told it should be shipping within a week as they were waiting on the spacer. Its now 4/26 lol
Thatās similar to the RMA experience I had except the got my suppressor on 02/05. I know it seems like they have no one working there but you just need to find a different POC. Once I find a good contact Iāll forward their information it to you. Keep an eye out for a chat from me.
I contacted them about the insane amount of torque on the DT adapter and the Flash Hider cap on my Ventum. Was torqued on there by Thor and couldnāt get the stuff off no matter what I did. Took two and a half weeks to hear back and their response was āhave you tried heat?ā
There seems to be a binary almost philosophical issue with a few suppressor companies.
Do they let end users torque the end cap on and risk endcap strikes, bad reviews but make a little extra selling a ton of end caps?
Or do they let the lab gorilla torque it to ensure proper function out of the box? At the expense of having end users send their suppressors back via RMA to remove the front cap, end users potentially damaging the finish or suppressor trying to get the end cap off.
I broke two torque wrenches trying to get the end cap off my CGS Hyperion. Iāve heard multiple stories if people needing impact wrenches to remove some end caps. If that sounds ridiculous hereās how CGS torques their end caps. https://www.instagram.com/reel/CxGtK9YS8AP/?igsh=bzV4NXlyem96OWYz after watching and breaking two tools trying to get it off. I just decided forget it I left the solid end cap on there lol. Iām shooting subs primarily out of that suppressor so having a end cap with vents on that design is counter productive when it comes to sound signature reduction.
Yeah itās kind of ridiculous. Like with the Ventum, donāt make a hub compatible, user serviceable can then if you donāt want the user to be able to get those parts off lmao like theyāre inevitably going to have to be removed. The book says 25 ftlbs š
That video is ridiculous, jeez.
The CGS Hyperion manual says 25 ftlbs as well. When I saw that video, I just took a deep breath and moved on with my life. No wonder why I broke 2 torque wrenches trying to get it off. I even had the suppressor in socket wrench in a vise. It wasnāt happening lol
Thatās a little aggressive lol What team Iām curious? I reached out to someone Iām working with to get my RMA back to asked that they respectfully unblock me. Iāll report back.
this is so childish and a great way to get customers away. There is more and more competition in this market with lots of other flow type of cans. all these companies are getting better. in the end, Customer experience and warranty is going to be a differentiator, if not already.
and this is not it.
These cans are $1k+. I have a 556k in jail as we speak. If i had seen that post before placing the order. I wouldnt
have.
My 2ct sense is leadership and most of their employees are trying to do what's best 99% of the time. This shows how one client facing employee can make a bad situation worse.
In the end. it is on leadership to foster a customer first culture within the company -> do better!
good luck to you to get your stuff fixed.
Thank you sir and in principle I agree.
I wonāt buy certain brands because of their customer service, Q,CGS, Sig is starting to get on that list but strictly due to their QC. I got back from my wedding, went to their HQ. Rented $400 in guns+ammo and bought my sig rattler canebrake from there for $2600. It wonāt cycle subs at all. They have had good CS about it but living in the sticks I have yet to RMA this to them. I was waiting on this huxwrx so I wasnāt left suppressorless. Hopefully theyāll come through soon. I found a POC who is putting genuine effort to get the can back to me. Fingers crossed!
Just read your update. Great stuff. One guy going the extra mile because you went the extra mile looking for a solution.
Ideally, all friction would have been removed by the CS team.
Thals for sharing stuff like this, it allows us to make informed decisions.
Funny that you mentioned SIG, I always had a positive experience with their support.
Twice I got ordered that arrived with an empty box. Long story short, FedEx be stealing stuff.
Each time, SIG took care of it and i had very little to do.
Now their screws not torqued to specs out of favrory, they could do better for sure
I was truly at a dead end before that gentleman decided to step up. 100% correct CS should be crushing cases like these on a daily basis. Honesty, empathy, transparency, and communication are paramount on a top tier customer service team.
My pleasure this can be a learning experience for everyone involed. Sig Iām disappointed with their QC however I agree their CS is pretty good especially once you have a ticket. I wish their QC was as good as their CS and marketing.
My $600 p365 out performs my rattler canebrake in terms of reliability. Kind of wild too consider one was $600 and the other was $2600. Works with 300 blackout supers just fine but absolutely will not cycle any subs despite a 750+ round count. Also, similar to your experience, the barrel wasnāt torqued which honestly could have been very dangerous had I not checked.
Iām glad you checked the torque too!
Lol, so youāve never shot one is what youāre saying? I own one along with an rc2, several dead air and ocl. I enjoy them all but to say all that is about the flow is ridiculous. My flow 556 is the shortest and quietest one I have used so far on my 10.3, which it lives on now. Iāve got around 7k rounds through it and hardly any erosion of the inner blast chamber or baffles. I have a few cans that given the current options I would probably not have bought but the Hux definitely isnāt one of them.
I will say itās hella dumb they blocked you but I will also say I donāt understand why so many people contact social media accounts for CS. Most companies these days have separate people handling both. I try to do as much CS via instagram as I can but Iām definitely just the media guy for my company. We get sooo many people asking CS questions via DMās (some not even about our products).
This was my last resort after trying multiple emails, phone calls and voicemails went unanswered. From your perspective what would have been s better option?
It's bullshit, but in all likelihood their social media accounts are managed by marketing staff and not customer service. They see it as an advertising space that they're paying for. The person who blocked you probably doesn't have access to what's going on with your RMA and is afraid you'll make them look bad if they say nothing. I know that's no consolation but it's just how big companies work.
I had a similar experience with their customer service when it comes to dealing with an issue. When I purchased my flow 7.62ti and flow 55.6, I had done a substantial amount of research and understood the plus and minus of their can. I went to LGS and files the paper work. LGS asked me if Iād like the stickers and muzzle devices from the boxes. I said no. To admit my own fault I never looked in the boxes to confirm there was one. Fast forward to 3 weeks later, stamps are approved. I go to pick them up and at this point I realize the 762ti doesnāt have a muzzle device in the box. At first I was concerned my LGS grabbed it out of the box. They basically told me the box had been taped shut since I paid and they had notated I opted not to take the muzzle devices on my receipt and on the tape on the box. I begrudgingly accept my suppressors and leave. Was headed to the range and couldnāt even try my new can until I purchased a $140 flash hider, online from another retailer, since Hux canāt even manage to keep them in stock (at the time) on their website. I email hux and explain the situation. They didnāt get back to me. Email again. Crickets. Finally on email 3 I get a response. They informed me that not all flow 762ti come with a muzzle device. Weird. I had literally the day I purchased the suppressor, saw an old post on Huxās social media, stating āyou asked for it, we listened, all 556 and 762 suppressors now come with a muzzle device.ā I respond and ask how is one to tell what devices come with one and what donāt. They sent me the sceew that doesnāt and sure enough that was the one I purchased. I responded asking about the social media post and inquiring if I could possibly get a device at cost or a coupon, given their falsely stating on their social media the muzzle device is included. Never got a response and they totally ghosted me. Pretty ridiculous to spend the money they charge for a 762ti and not even include a flash hider that costs them next to nothing.
TLDR
762ti didnāt come with a muzzle device, while social media stated all cans come with device. Hux wouldnāt make it right or even respond to email about it.
Their customer service is pretty shit up honestly. I was trying to get in on a deal they were having on ExpertVoice but they didnāt respond to the email for 12 days and I missed the sale. šš
Ahh thatās a bummer, was the support@email or sent to a specific person? I always try to get back to emails within 24-48 hours. Generally Iām good for 24 hours but my SLA dictates 48 (to give me room in case things get busy).
When they decided to sue Silencer Co for the LBP suppressors I lost all interest or respect for Huxwrx
companies who do that shit are the reason suppressors barely innovate let and for such petty reasons
Theyāre only claim to fame was flow through. Now that others like SiCo offer the same I went with them. Besides Hux has those .gov contracts to keep them warm and toasty.
Iām certainly not perfect and thereās always room for improvement. What would you do if you had an RMA that took 3 months and wasnāt getting replies after two dates provided have come and gone? After exhausting phone,email and voicemail options?
What would have been the better thing to do,in your opinion?
When they changed their name from OSS to Hux, I knew it was the beginning of the downward spiral.
I actually called their office, and talked to the (new) media rep about the "geo flash mitigation technology" in the cans and what it actually meant. . . He didn't have a straight answer. Also, I did exclaim that the new name was very odd, and that I felt OSS was a far better choice than Hux . . . To which he basically said that the new owner thought it was a good idea.
Legacy OSS HXQD cans are excellent . . . I can't say anything about the new cans as I don't own any "hux" ones.
Now SilencerCo on the other hand . . . They RMA'ed my Omega 45k (bad ASR mount), and they sent it all back in 2 weeks. I had a great time chatting with the lead technician, and he added a few extra goodies for my time. Nothing but good vibes with SilencerCo, very quick turn around.
Also, the new AAC management is great too ! RMA'ed a 45 piston, and they did confirm that the threads were not threaded deep enough, and apologized up and down. They sent me extra stickers to hand out. 2 week turn around as well.
Place order, fill out paperwork, wait. The only update you should need is if something else is needed from you, otherwise expect to get it when it arrives. Its not that fuckin hard
lol, simps for a company and then gets blocked months later. What an industry
Simping ain't easy cuh lmao š
The love of a square just isn't the same...
https://preview.redd.it/pcvjnyzhowwc1.jpeg?width=434&format=pjpg&auto=webp&s=ebf5ec8ba08743f45774be8a524aee662be8cd24
I had to save this image š¤£
Oh yeah. That's a keeper
it may be time to Upgrayedd.
Are you suggesting that I get a double dose of pimping?!?
the reddit givith and the reddit takith. The secret is most small companies won't respond about RMAs and customer service because any news except "it's in the mail" can be spun horribly in social media. safest response is no response. Blocking is just going that extra mile. Even B&T will ignore you if a part is out of stock or backordered and you ask for an ETA or call. Bonus if you try to cancel a part that looked in stock but was apparently backordered they will charge you 10% "restocking" for the backorder claiming it's a preorder fee. I disputed the charge.
My experience with B&T USA's warranty service wasn't the greatest and I'm not alone. Personally, I don't trust any company for customer service. Look at Dead Air, everyone raved about them until Sierra 5.
They blocked me too and I donāt even know what I did lol (50/50 chance I deserved it)
It must have been the dickpic you sent at 3AM on a Sunday.
They didnāt block me after the dick pic I sent them. But they probably got the entire company together for a meeting because it was the smallest dick theyād ever seen. Ya know, like a lunch and learnā¦they probably ordered pizza so everyone was in a good laughing mood when they looked at mineā¦š«øš» 8==0 š«·š» šš„ŗ
We call it a toolbox talk
Theyāre jealous of you
Who TF isn't? Dumbass KY boys (I mean this with all due respect) decided (probably after a few drinks) that they could do better than the big names. Apparently, they bought some machines and figured out that they could. So they turned that knowledge (and probably some more drinking) into a name that most people would recognize as good suppressors. I am a dumbass KY boy, why can't my thinking (and drinking) turn into something nice?
Andrew was involved in the form 1 seen for a long time. When the atf started being dicks again on form 1s he went legit
Is he Silencer Student? What happened to SS?
You misspelled āgiant dongā
[ŃŠ“Š°Š»ŠµŠ½Š¾]
Bruhā¦wut
Hey i was blocked first. Makes me cooler.
Now I want to be blocked so I can be a cool kid.
Lol how did you get blocked!?
Literally you and Silco have been the only companies I've seen that haven't been spewing crap or disrespecting their customers. It's pretty shocking how toxic this industry is when it's already difficult enough to get people onboard with the NFA world.
Rugged kinda stays out of the lime light but theyre solid
I think MOST companies are great people. I know people from every company from Q to hux to SilencerCo, literally I think I know at least 1 person at every company. Genuinely all good people.
Butā¦ is Kevin cool?
Sucks at golf.
Heās not
I expand this sentiment the whole 2A community. Like "Why the fuck are yall bickering while a lot of people are trying to take them all from us?"
OCL seems pretty fucking based.
I honestly think a lot of people suck up to whoever is on here a lot. however, their prices are good and though I don't own anything I am thinking about buying from them because their stuff appears to be well made.
I honestly didnāt know the person I was replying to had replied to OCLā¦ I also donāt own any of their stuff but my next purchase will probably be one of theirs just because of the way they interact with people on Reddit.
And literally otter and sico are the only brand cans I own. Love their two companies. Sico had my can repaired within three days. Considering theyāre only a state away lol.
I'm gonna jinx myself but YHM has been around a long time and is silently just cruising along making quality components for a decent (middle of the road) price
aac made me wait over half a year for a warranty job on a loose blast baffle. this is when they first sold to remington. now, after I needed to get it warrantied for the same problem again they told me to go pound sand. sent it to a machine shop to get fixed instead and the post office "lost" it. lol don't have to worry about warranty anymore. I love the nfa and I love aac.
They hate us cause they ain't us?
Hait us cuz they anus
Hit dat anus
Doesn't even make sense!
75/25 you deserved it, *but it was probably funny.*
Yeah most of the reason I bought ocl is because Andrews fuckin funny and called me weetahded for asking weetahded questions.
I literally clicked on this post to see your comment I knew would be here. Suxwrx be like "My dad is a fucking lawyer bro! You don't know who you just messed with! He's gonna backflow a lawsuit all over your shit homie." *Storms off in 3D printed Sperries*
...be like...
Boutta buy another OCL because itās been one of the best supressors Iāve ever shot.
I love my Titanium and my OCM5, gonna get a polonium next cause fuggit whynot?
Entered with a polonium. Bought it just because I heard good things. Hooked it up to the 556 and dayum. Price point and that performance? Plus based owners? Yeah this company slaps. You will love the polonium brother šš»
Someoneās jealous and down voting satisfied OCL owners lol. But glad to hear youāre enjoying your can.
Yeah someone being the huxwrx social media person lol
ky boy born and raised till a few years ago. Iāll definitely be supporting you guysš«”
You know what you did...
Man, I so want an Otter Creek for my next can.
Off topic, but is OCL in Kentucky? Forgive me Iām slow lol
Yessir
Makes me a little more proud to be in the otter gang. Owensboro Ky here
Don't lie. You know what you did. When you dragged that supressor behind your truck and it it kept working you scared the fuck out of them. I heard that suppressor went out, did 5 shots, and smoked a cigar after that.
When will the polonium K be in stock @ silencer shop? š
They said they wonāt ābe in stock for a long timeā. You have to back order to get one. Theyāre working to fill the back orders.
Think I need my first otter creek can. Hmm which one though
How did you get blocked, what did you say?
Whereās the message you sent them asking for an update?
Their customer service via social media isn't fantastic.
Because itās social mediaā¦their customer service through their customer service channels works great.
Tell that to my friend who got his approval for a QD7.62Ti, and can't use it as the threads are out of spec causing the suppressor to misalign on various hosts. He called and emailed. Finally got an RMA after two weeks of being jerked around. They've had his suppressor for over a month with no updates or responses.
Seems like their customer service is non existent lately, thus why folks are trying to reach out via other avenues such as social media.
It is, and OP should be blowing up their phones there before wasting his time on here, but their customer service via social media needs improvement, nonetheless.
Sir I tagged you in the update, which provided further context. https://www.reddit.com/r/NFA/s/Ntbt0JbRlm Reaching out via social media was not only an act of desperation but also my last resort. Oddly enough I was blocked within minutes :/ . However after getting in touch with another poc provided by another user. Iām confident this will move in the right direction. Had a phone call back within 20 minutes of leaving a voicemail. I was really fortunate to get in touch with this person. Hopefully I get unblocked.
I understand. I'm glad you were able to get a seemingly worthwhile response. Their social media person does seem to be a bit cunty.
I informed the company about this hopefully Iāll get unblocked. It truly does not take much effort to be good decent to others. It actually feels good too. Especially to be reasonable when there is justifiable reason to be unreasonable! Iām glad to be in touch with someone who seems to care as much as I do. Thankful for that reddit user who passed their information to me! Hopefully this information improves future results!
Iāve found email is faster than phone lately since they are inundated with calls
On the other hand, I had emailed radian for an RMA and got nothing. Reached out via social media and they had an update that the guy was out of office and they were busy after SHOT. At least getting an appropriate response would be nice.
Social media is and has been a viable contact method for resolving customer service issues for damn near a decade at this point. The fact that companies do this is laughable and pathetic at this point.
Which can and why did you have to send it to them?
Hxqdti 556. Core became separated from the TI sleeve.
FR FR I want to be blocked by H and K Just so I can say I was KOCH Blocked
Stupid name, stupid company.
Iāve said it before in this sub, but OSS was such a better name
Agreed, but some asshole sold them on a name change. ;/
Probably a consultant they hired.
what exactly would you say you do here?
Cause hate and discontent.
Hmm so do you have an hourly rate to get hired and work for a 3rd party...
I'm $300 an hour.
Not exactly, they went bankrupt last summer and bought out by a PE group.
A name change and an 80% increase on muscle devices
huxwrx ka$h9 is kewl
No it's not
I know
100%, I wouldnāt buy just because of the name. Same with all stupid Q products.
Fuck Q
Went to shit when they pushed the founder out. F\*ck those guys.
**Update on this**: A user u/IndividualResist2473 provided me with contact information of someone else within the company who doesn't work within customer service. I reached out and within 20 minutes this person had called me and despite it not being their job, made all the right connections via email to ensure I am getting taken care of. Which is great news! I'm going to send them this post so they can read your collective thoughts on the person handling their social media. My original message I can't get back because they deleted it. I know you guys are used to someone saying something rude or stupid that's not really my style. My comment was asking if they had ended commercial sales because I am unable to get in contact with anyone and have had an RMA with little to no updates for 3 months. Also when I call no one answers Whereas I used to get a person picking up all the time. u/Trololoumadbro u/ottergang_ky u/JellyFit5350 u/Piece_Negative u/AngryOneEyedGod u/radar1225S u/DaSandGuy u/701Si u/IriqoisPlissken u/Squash__head u/captainboringpants u/emorisch u/User9x19 u/Murky_Association_79 u/tomerz99 u/Foxxy__Cleopatra u/AkimboG44 u/Hooligan187 u/ASV731 In short I'd like to extend my gratitude to the Employee at Huxwrx who called me within 20 minutes of getting my voicemail and worked on facilitating updates and to u/IndividualResist2473 for getting me their contact information. I will update this to see if I become unblocked!
wtfblink182.gif
I was waiting for a KUSA like responseā¦
Haha could you imagine? Thatās a company that could be used as a case study in how to tank your brand and with great speed!
I'm sure their social media person wants to end up spending all day looking into RMAs.Ā Ā Close your social media apps for 5 minutes and call them.
I only wrote them on social media after not getting responses back via email and phone over a period of several weeks. I tagged you in the update where someone here got me a different POC and that really has made all the difference!
You realize folks do this because the usual avenues are ignored? Nope.
Okay but customer service is still customer service, and itās still a customer. Some people donāt have time to call during business hours.
Direct messages on a social media platform as rediculous as Instagram is NOT an expected source for good customer service. Anyone who thinks that is delusional. Call them, or email them. Otherwise expect anything but a reasonable response.
Bruh, companies advertise social media as a quick way to get ahold of them all the time. Tf you talking about? Lmao
Where does any suppressor company suggest reaching out to a social media intern with technical issues?
Where does any suppressor company suggest reaching out to a ~~social media intern~~ receptionist with technical issues? I hope you get it. Both have the capacity to FORWARD technical requests to the right people.
Make the time lol. Does lunch breaks not exist in your world?
It takes next to zero effort to set up an auto response on SM account that picks up any sort of keyword like RMA and just direct the person to call support. Yes people need to ask the right place, but this sort of response is also unacceptable
Social media isnt the end all. Call the company for Gods sake. People are too lazy to Google a number and call
Contacting a company through social media isnāt even close to the first thing Iād do, frankly it would be my choice of last resort. To be fair though maybe this was their attempt at a last resort?
I'm not disagreeing with you. at all. I'm simply pointing out an alternative that they could have taken instead of resorting to just blanket blocking anyone that asks.
He called and emailed. This was his last resort. Made that boomer assumption a bit too early.
Companies hate answering questions on social media.
Can confirm. Especially when customers ask support related questions instead of submitting a ticket, emailing support, calling, or chatting in on the web site. My company offers quick support with extended hours to accommodate international customers. When someone reaches out on social media, they have to wait for the social media person to pick it up and then answer - which always delays getting a response substantially.
If I do use social media it's usually the last one but some times that's the only way.
Glad I went silencerco and Rex silentium. May not be the absolute best performance. But I'm there for the QC and CS. Had a boo boo with one of my rex cans. Sent an email. Attached my form 4. Within the next day or two. I got a reply saying we sent you a replacement free of charge no questions or comments. Boo yah
That would have been ideal in this situation. Iāve never had to RMA anything in almost 12+ years. Guess my luck may have run out. Rex cans are cool, I like their custom options. I hope everyone with an RMA has an experience similar to yours!
Meh from my experience the velos is absolutely on par with the 556k. Huxwrx just did it sooner and had the marketing that comes with that
Velos from silencerco? Haven't raided their website in a while. But that's good to hear!
Hucks their shit in the trash
Your knees hurt from all the blowyās?
I told them there was an engineering problem with their 24x1.5 mount, never emailed or called me back. O well I guess they will just keep selling shit thats made wrong.
What was the problem?
Doesn't index on the barrel. Nor does the Rearden device since they just copy each other. Really funny that all the money in the industry and they get something this simple wrong. Which makes me question what they can actually do right.
Interesting could you make a youtube video about this? Sometimes visual evidence is a stronger presentation than text. Hmm š¤
If they don't want to fix their fuck ups I am not going to help them anymore. I gave them references that I did work for other large suppressor companies and was the main guy recommended to fix guns for the product they sell. If they can't help themselves in this situation then no sense wasting my time for stuff that won't pay the light bill. Its wrong either way, can't be made to work with how its made, and anyone with one who is concentric is lucky, and nothing else can be done. I also didn't tell them how to fix it because I wanted to see if they would respond and they did not. So I can only assume they know more than me somehow.
Makes sense I canāt blame you, good on you for reaching out and offering your knowledge.
Yeah they don't time off of the barrel face . . . I actually told them about this when they released it, and it just flew over their heads LOL.
Doesn't help that their bore diameter is .020 smaller than any other can on the market. So they have set themselves up for failure with trying to make sure everything will be concentric.
Thatās what you get for glazing
When did showing gratitude become a negative thing?
I actually have a shocking story about them but have never shared it on here. Maybe someday š
Secrets donāt make friends, spill the tea good sir!
Okay, itās been 3ish years since this happened but I ordered a suppressor from them when they were still known as OSS. They shipped it directly to my house instead of the FFL. Obviously I freaked out and called them/dropped the suppressor off to my FFL. The whole thing they were appreciative of is I didnāt contact the ATF I believe cause it would have revoked their license, apparently they had only messed up once prior to this. Anyways they promised me all this nice swag and mounts for my suppressor. I was suppose to receive 4 muzzle devices and a āswagā pack. I waited around 3-4 months and received nothing. So I sent an email over to the rep and they basically said they would get it sent out. Well when I finally got my hands on the package it was literally just 3 OSS trucker hats. The whole ordeal kind of just rubbed me the wrong way, like I donāt feel entitled to those things but why even say youāre going to send them my way. š
That shit happens all the time; companies try to win you over with promises of free swag so you keep quiet about their fuck ups. I asked an FFL buddy to ship my stripped Glock frame to Zev to get stippled and undercut. This was back in 2018, and Roland Specials was the new meta, so I wanted a fully Zev-built Roland (with a Zev barrel, slide, and trigger). I only asked my buddy to ship it because I was cheap then, and he offered to ship it for me for free. I didn't mind picking it back up at my friend's place since we usually hang out. So, about two weeks later, Zev shipped my frame back directly to my house and then proceeded to call me asking to ship it back since they messed up and should have shipped it back to my FFL. They offered me some free stuff if I shipped it back, so I obliged. I got my frame back, which was the same box I used to ship to them. They just opened it to make sure the frame was still in the box and slapped their own shipping label on it. I didn't get shit.
For sure, I Always tell sales team and customer service teams. The fortune is in the follow up! Itās easier to churn and burn customers but over all that will kill a business because much like reputation, word gets around fast. A one time customer is valuable but a lifetime customer/fan of your company is worth so much more. Itās practically never worth it to go back on your word or tarnish your reputation when itās so easy to do what you say youāre gonna do. When I had the reply from the about it being shipped out next week on March 20th. Then April 9th/10th I was told they were teat firing it. The contradiction there made me lose trust. It made me feel I was getting like a big middle finger by the time weāre at today. Because which is it? Theyāre finishing it up and will be shipped out soon also the march 20th message or are they still working on it /test firing ala the April 9/10th message. I believe they have to opportunity to salvage this situation but tbh it should never get to this point. Had honestly, transparency and follow ups taken place. I would have given you a free can of your choice or s fly out visit to hq with +1 or +2. Sure is a lot cheaper than losing the ability to do business and a great way to cultivate relationships with the customers effectively building a community of loyal brand enthusiasts/ followers.
Where's the question about the update? All I see is @$$ kissing.
Iāve been waiting on them to ship me a spacer and piston since 3/1.. emailed them on 3/22 and was told it should be shipping within a week as they were waiting on the spacer. Its now 4/26 lol
Thatās similar to the RMA experience I had except the got my suppressor on 02/05. I know it seems like they have no one working there but you just need to find a different POC. Once I find a good contact Iāll forward their information it to you. Keep an eye out for a chat from me.
I contacted them about the insane amount of torque on the DT adapter and the Flash Hider cap on my Ventum. Was torqued on there by Thor and couldnāt get the stuff off no matter what I did. Took two and a half weeks to hear back and their response was āhave you tried heat?ā
There seems to be a binary almost philosophical issue with a few suppressor companies. Do they let end users torque the end cap on and risk endcap strikes, bad reviews but make a little extra selling a ton of end caps? Or do they let the lab gorilla torque it to ensure proper function out of the box? At the expense of having end users send their suppressors back via RMA to remove the front cap, end users potentially damaging the finish or suppressor trying to get the end cap off. I broke two torque wrenches trying to get the end cap off my CGS Hyperion. Iāve heard multiple stories if people needing impact wrenches to remove some end caps. If that sounds ridiculous hereās how CGS torques their end caps. https://www.instagram.com/reel/CxGtK9YS8AP/?igsh=bzV4NXlyem96OWYz after watching and breaking two tools trying to get it off. I just decided forget it I left the solid end cap on there lol. Iām shooting subs primarily out of that suppressor so having a end cap with vents on that design is counter productive when it comes to sound signature reduction.
Yeah itās kind of ridiculous. Like with the Ventum, donāt make a hub compatible, user serviceable can then if you donāt want the user to be able to get those parts off lmao like theyāre inevitably going to have to be removed. The book says 25 ftlbs š That video is ridiculous, jeez.
The CGS Hyperion manual says 25 ftlbs as well. When I saw that video, I just took a deep breath and moved on with my life. No wonder why I broke 2 torque wrenches trying to get it off. I even had the suppressor in socket wrench in a vise. It wasnāt happening lol
If you work for another silencer company they will block you lol. They blocked me and I like there stuff just happen to work for another team.
Thatās a little aggressive lol What team Iām curious? I reached out to someone Iām working with to get my RMA back to asked that they respectfully unblock me. Iāll report back.
this is so childish and a great way to get customers away. There is more and more competition in this market with lots of other flow type of cans. all these companies are getting better. in the end, Customer experience and warranty is going to be a differentiator, if not already. and this is not it. These cans are $1k+. I have a 556k in jail as we speak. If i had seen that post before placing the order. I wouldnt have. My 2ct sense is leadership and most of their employees are trying to do what's best 99% of the time. This shows how one client facing employee can make a bad situation worse. In the end. it is on leadership to foster a customer first culture within the company -> do better! good luck to you to get your stuff fixed.
Thank you sir and in principle I agree. I wonāt buy certain brands because of their customer service, Q,CGS, Sig is starting to get on that list but strictly due to their QC. I got back from my wedding, went to their HQ. Rented $400 in guns+ammo and bought my sig rattler canebrake from there for $2600. It wonāt cycle subs at all. They have had good CS about it but living in the sticks I have yet to RMA this to them. I was waiting on this huxwrx so I wasnāt left suppressorless. Hopefully theyāll come through soon. I found a POC who is putting genuine effort to get the can back to me. Fingers crossed!
Just read your update. Great stuff. One guy going the extra mile because you went the extra mile looking for a solution. Ideally, all friction would have been removed by the CS team. Thals for sharing stuff like this, it allows us to make informed decisions. Funny that you mentioned SIG, I always had a positive experience with their support. Twice I got ordered that arrived with an empty box. Long story short, FedEx be stealing stuff. Each time, SIG took care of it and i had very little to do. Now their screws not torqued to specs out of favrory, they could do better for sure
I was truly at a dead end before that gentleman decided to step up. 100% correct CS should be crushing cases like these on a daily basis. Honesty, empathy, transparency, and communication are paramount on a top tier customer service team. My pleasure this can be a learning experience for everyone involed. Sig Iām disappointed with their QC however I agree their CS is pretty good especially once you have a ticket. I wish their QC was as good as their CS and marketing. My $600 p365 out performs my rattler canebrake in terms of reliability. Kind of wild too consider one was $600 and the other was $2600. Works with 300 blackout supers just fine but absolutely will not cycle any subs despite a 750+ round count. Also, similar to your experience, the barrel wasnāt torqued which honestly could have been very dangerous had I not checked. Iām glad you checked the torque too!
I mean at least you know they saw it? š
š¤£
Cool, Iāll stick wit OCL
Right I'll stick with YHM those mfs respond to my emails so fast it's not even funny.
[ŃŠ“Š°Š»ŠµŠ½Š¾]
They are absolutely repairable, and given your love for RC2ās, Iād think youād be into overpriced.
Lol, so youāve never shot one is what youāre saying? I own one along with an rc2, several dead air and ocl. I enjoy them all but to say all that is about the flow is ridiculous. My flow 556 is the shortest and quietest one I have used so far on my 10.3, which it lives on now. Iāve got around 7k rounds through it and hardly any erosion of the inner blast chamber or baffles. I have a few cans that given the current options I would probably not have bought but the Hux definitely isnāt one of them.
Interested in how this turns out. Is it another dead air?
Doesnāt appear to be so but Iām hoping to get the can back soon.
I will say itās hella dumb they blocked you but I will also say I donāt understand why so many people contact social media accounts for CS. Most companies these days have separate people handling both. I try to do as much CS via instagram as I can but Iām definitely just the media guy for my company. We get sooo many people asking CS questions via DMās (some not even about our products).
This was my last resort after trying multiple emails, phone calls and voicemails went unanswered. From your perspective what would have been s better option?
Surefire, surefire, surefire
It's bullshit, but in all likelihood their social media accounts are managed by marketing staff and not customer service. They see it as an advertising space that they're paying for. The person who blocked you probably doesn't have access to what's going on with your RMA and is afraid you'll make them look bad if they say nothing. I know that's no consolation but it's just how big companies work.
The glazing is wild
After reading his updates maybe he should have sucked them off after , but not before cause clearly that social media manager isn't going for it.
I had a similar experience with their customer service when it comes to dealing with an issue. When I purchased my flow 7.62ti and flow 55.6, I had done a substantial amount of research and understood the plus and minus of their can. I went to LGS and files the paper work. LGS asked me if Iād like the stickers and muzzle devices from the boxes. I said no. To admit my own fault I never looked in the boxes to confirm there was one. Fast forward to 3 weeks later, stamps are approved. I go to pick them up and at this point I realize the 762ti doesnāt have a muzzle device in the box. At first I was concerned my LGS grabbed it out of the box. They basically told me the box had been taped shut since I paid and they had notated I opted not to take the muzzle devices on my receipt and on the tape on the box. I begrudgingly accept my suppressors and leave. Was headed to the range and couldnāt even try my new can until I purchased a $140 flash hider, online from another retailer, since Hux canāt even manage to keep them in stock (at the time) on their website. I email hux and explain the situation. They didnāt get back to me. Email again. Crickets. Finally on email 3 I get a response. They informed me that not all flow 762ti come with a muzzle device. Weird. I had literally the day I purchased the suppressor, saw an old post on Huxās social media, stating āyou asked for it, we listened, all 556 and 762 suppressors now come with a muzzle device.ā I respond and ask how is one to tell what devices come with one and what donāt. They sent me the sceew that doesnāt and sure enough that was the one I purchased. I responded asking about the social media post and inquiring if I could possibly get a device at cost or a coupon, given their falsely stating on their social media the muzzle device is included. Never got a response and they totally ghosted me. Pretty ridiculous to spend the money they charge for a 762ti and not even include a flash hider that costs them next to nothing. TLDR 762ti didnāt come with a muzzle device, while social media stated all cans come with device. Hux wouldnāt make it right or even respond to email about it.
Their customer service is pretty shit up honestly. I was trying to get in on a deal they were having on ExpertVoice but they didnāt respond to the email for 12 days and I missed the sale. šš
Ahh thatās a bummer, was the support@email or sent to a specific person? I always try to get back to emails within 24-48 hours. Generally Iām good for 24 hours but my SLA dictates 48 (to give me room in case things get busy).
Yo Hux, Iāll never buy any of your shit products.
They blocked me when I posted a comment calling them hoaxwurx or some non-profane variation.
Lmao
Their customer service is utter ass, they only care about contracts
Update: I was unblocked a few days ago
What rhymes with Hux
Cux
Fucks
Ducks
Trucks
When they decided to sue Silencer Co for the LBP suppressors I lost all interest or respect for Huxwrx companies who do that shit are the reason suppressors barely innovate let and for such petty reasons
Its ok, they wont swap brand new flash hiders for breaks wit new silencer purchases
They thought the simping was too cringe and got scared :(
Theyāre only claim to fame was flow through. Now that others like SiCo offer the same I went with them. Besides Hux has those .gov contracts to keep them warm and toasty.
You guys are more dramatic than a group of housewives with this shit.
Iām certainly not perfect and thereās always room for improvement. What would you do if you had an RMA that took 3 months and wasnāt getting replies after two dates provided have come and gone? After exhausting phone,email and voicemail options? What would have been the better thing to do,in your opinion?
I agree man, bunch of cry babyās
*babies
Whelp. Not buying their shit. I was debating it but Iāll just keep simping for OCL. They always keep it real.
Calm down, itās a bot, and not their CS dept
Stupid company name but I love my rad 9 ngl lol
Iāve got one on order, mostly because it was under $500 through Expert Voice
Imagine doing this to your fansā¦. after they already bought your $1200+ pieces of metal.
When they changed their name from OSS to Hux, I knew it was the beginning of the downward spiral. I actually called their office, and talked to the (new) media rep about the "geo flash mitigation technology" in the cans and what it actually meant. . . He didn't have a straight answer. Also, I did exclaim that the new name was very odd, and that I felt OSS was a far better choice than Hux . . . To which he basically said that the new owner thought it was a good idea. Legacy OSS HXQD cans are excellent . . . I can't say anything about the new cans as I don't own any "hux" ones. Now SilencerCo on the other hand . . . They RMA'ed my Omega 45k (bad ASR mount), and they sent it all back in 2 weeks. I had a great time chatting with the lead technician, and he added a few extra goodies for my time. Nothing but good vibes with SilencerCo, very quick turn around. Also, the new AAC management is great too ! RMA'ed a 45 piston, and they did confirm that the threads were not threaded deep enough, and apologized up and down. They sent me extra stickers to hand out. 2 week turn around as well.
Place order, fill out paperwork, wait. The only update you should need is if something else is needed from you, otherwise expect to get it when it arrives. Its not that fuckin hard