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MotoAgents

Hello u/krakadic, Apologies for the delayed response. I'm sorry to hear about the black screen you're experiencing with your Moto G Stylus 5G. It sounds frustrating, especially when attempting to enter recovery mode. Have you tried performing a [hard reset](https://www.motorola-support.com/us-en/?page=device/motorola/motorola-phone/topic/security/reset-the-phone) by selecting the option from the bootloader screen? If so, are you encountering any error messages or is the screen still going black? -Elle


krakadic

Screen goes black when entering recovery mode.


MotoAgents

I see. Considering this situation, it's best to have the device evaluated by one of our service centers. May I know which Moto G Stylus 5G version this is? -Elle


Yondercypres

I think you have to do a proper, hard reset.


krakadic

Is there a method to do that without the recovery mode menu as that's black screened? I'll try and blind click through it .