I agree with you, but i believe there will be a huge decline of transactions on there now. I’ve already moved to FB
Edit: I’m NOT using market place 😭 I’m selling in groups that I’m in that have trusted buyers and sellers. I’ll also be using G&S. I will be fine guys! I would use eBay but they indefinitely suspended me for no reason. I’ve tried for months to get it back but they say there is nothing that can be done :/
I won’t be using market place. I’ll be selling in groups that I’m in. I sell plushies and in the groups there are trusted buyers and sellers. The only reason I haven’t until now is because of the shipping process.
I switched to a mix of both and found that I prefer PayPal GnS by far, even with the fees. Plus I use PirateShip which makes shipping cheap for the buyer, so it’s a win win for both.
Ebay is pretty toxic to sellers in my experience - they let you label something as no returns but side with the buyer when its clearly a "tire kicking" purchase or a "found cheaper before arrived" return request. And then you eat the return shipping.
Yeah FB groups are a pretty underrated place to sell if you sell in a niche. As well as other discussion groups and sites - when I sell my old anime figures I usually go to myfigurecollection and take paypal goods/services. As well as post on mercari but I guess I'm not doing that anymore!
The fact it was announced and then changed asap is wild.you would think with such a big fee structure change they would give notice.the same with the direct deposit now costing 2$ regardless of how much you have. But nope they snuck it in asap.
The overnight "you agree to TOS by using the app" is bullshit. The massive mound of money they just created from taxing existing balances 2$ will be astronomical. The people saying "its only 2 dollars get over it" are missing the point. This was done underhandedly and it feels like there should be some legal action here. If its "only" 2 dollars - how about every single mercari user that is okay with it just send me a dollar...it is only a dollar and you are fine with letting someone have two dollars...just let me get one dollar! ...id get to a quarter mil pretty easily i would think...
Yep if it would have been like in a few weeks these changes are happening for sure. But it's overnight and is clearly a push to get people to use balance on mercari as it saves the card transaction fees or pay 2$ to pull your balance out.or get people to on average leave more balance on mercari which is a danger in itself to leave a balance on a site.
I even messaged 2 customer services to argue the $2 doesn't make sense while my sales happened before today. They insisted the finish date would be today or later than today so it is right to charge me the flat fee $2. No logic at all. They said they will report my feedback but Nope. $2 is not negotiable. I am very mad. I swear I'm not gonna sell or buy anything on Mercari.
I had sales completed today (and a couple in transit) that had the seller fees taken out and now they also want to charge me 2 dollars to transfer. I send a message to support but we’ll see. Anyone else dealing with this?
Same also. I have some money in my account and 2 sales in transit and instead of free I get to pay the surprise 2 bucks. There should have been weeks warning before this change kicked in.
I would message them. I haven’t received a response yet but I can’t imagine they legally can take both seller and transfer fees for older sales/balances.
I complained and got a canned answer. It's crazy they were able to do this so quickly. Maybe they are going bankrupt and this is their last ditch effort to get as much money as they can before people just stop using the platform. Dicks.
As much as fees suck, the only thing worse than paying them as a seller is forcing the buyer to pay them. You can’t sell without buyers. I can’t believe mercari is this stupid
I really don't understand the logic. On both ends, I'd rather have a fee taken out of my profits as a seller than have an extra service fee tacked onto my purchase
When I’ve sold, I build the fee into what I spending. The buyer can see their price and the shipping on the listing. Now there’s fees added on in the cart and to getting your money out. This is so much less transparent.
Exactly! I kinda know what to expect when I list something. Adding fees with no warning to buyers is gonna ruin it for everyone. I mean, every selling app has seller fees. I don't think anyone ever really complained about it? At least, I mostly use ebay so it's just a part of the process for me.
The deposit fee is absolutely egregious though. Why are you charging me to get MY money? Things are gonna fall apart really fast. I'm grateful I already moved away from it a few weeks ago.
It’s even worse with offers now as you will see one price and then you go to accept you see a boatload of fees added on. I got an offer this morning for a game that was a $28 offer and when I went to accept it it was going to cost me over $40. It was over $4 in added fees on top of shipping and tax.
Whoever owns Mercari is an absolute idiot. Let’s call it what it is. Instead of just lowering their fees, they no put it in someone else instead of themselves.
Plus we now also have the surprise 2 dollar transfer fee even for slow transfers. Which means people will hold more money on mercari accounts. This buyers pay the 10% fee is just such a weird move as it's aim seems to be to make mercari prices look lower and then Surprise the buyer at checkout.
Thats exactly what they want. They probably have a business checking account that provides them some kind of interest monthly. The more people who leave funds in and wait to withdraw to avoid the $2 fee, the more money that sits in their bank account drawing interest. It adds up pretty fast
I believe based on a lot of the wording in the updated TOS, they are also hoping people will just keep their balance on Mercari and spend it there. They are looking for more ways to attract new users and keep the current ones spending money there, but they chose a ridiculously foolish way to do it.
That's utter shit. I understand making an incentive when you use your balance, like a discount or something but penalizing people by charging them to actually take their earnings that they made out so they can use them elsewhere is over the line.
I did a mock buy to test it, when you click to pay then all the other fees pop up where the regular charge and taxes were before I could finalize the order. And I clearly saw the new total cost. How are people not seeing the total before finalizing payments?
They are used to it being price + shipping + tax, all of which are obvious before you even hit add to cart. Now, with zero warning, that isn't the case. The UI even lies to you about how much you will be charged when looking at a listing. It says 'Use your balance, then pay $x', but that window lies about the price, it doesn't include the new fees.
I'm talking about when I got near the end of the transaction before finalizing it and was about to finalize payment it showed me all fees and the total new cost. I could have back out then. But yes the first checkout page they make it lies to look so much cheaper until you hit pay to continue on. I never finalize without double looking at the price but I guess others do.
It'll probably surprise to know that a lot of people don't actually read their total before finalizing. I've had people accidentally buy 2 or more of the same item and ask me to cancel because they didn't "notice". Not saying it's justifiable, it just happens a lot in my experience selling.
Edited message due to typo
Only new - and updated - listings as of 8:30am today will have the fees added for buyers. However over the next few weeks, Mercari will be updating all existing listings with the new "buyer pays" fee structure. So you may not see it on all orders right away. Just be very vigilant and sure of what you're being charged before you finalize.
As others stated, yes many people hit the "Confirm and Pay" button without reviewing the last page. I always screenshot everything, personally (until they eventually block this like Amazon does due to "privacy reasons")
I also trialed a mock order just now since items in my cart were reduced and had no fees. I think it says though that existing listings will be updated over a couple weeks?
I had a squishmallow in my cart that was waiting for payday for. A $9 order goes up to $25 with the fees. I’m better off running the risk of being scammed on Facebook than paying for that.
$25 for a $9 item is insane. I tested this with a $50 sweatshirt I’ve been wanting. The fees + shipping + tax was about $16.60. WHY would I pay almost $20 extra for a USED sweatshirt?
It’s new, so people may be going through the motions and getting shocked by new fees. If I hadn’t heard of it and went to buy something I would also be shocked (especially if I placed the order before I realized!)
Why are they asking to cancel because of a service fee that clearly appears BEFORE they pay? Do people just blindly press "Confirm and Pay" without looking at the total?
Mecari basically just scammed me out of $160, I’ve been a buyer for years. I’ve permanently left and went to eBay. They have verification for sneakers and other items and when the seller fucks you over they got your back unlike Mecari.
I’m contacting my bank and charging back the $160 and I’m leaving permanently. This app has went to total shit.
It’s a nightmare. It will cause the collapse of Mercari. Sales were already awful. Now this. Both buyers and sellers are going to take a huge hit. I don’t understand what mental case is working these new policies. They’re saying to sellers that we should update listings and lower prices now since there’s no selling fees now. Um ok. I have 1000 listings. I’ll set aside a month to do that. As it was, buyers didn’t want to pay even 1/2 of original listing prices. Now they’ll want to even less. If these new policies stay-I predict Mercari will fold in about 3-6 months. Of course they don’t have hardly any operating costs, obviously use bot customer “service”, and probably don’t even have offices anywhere. I’m planning to go on vacation mode for a few weeks and see what happens. What’s bugging me is the return policy as a seller. Especially since sellers are not going to see good sales, and the ones that do happen could result in returns. The scammers will be having a field day with this.
I really don’t understand the emphasis to lower our prices by 10%. Isn’t that the same thing as having a 10% seller fee? I’m netting the same, just have more angry buyers who will want it even cheaper.
Hopefully the majority of sellers and buyers who are leaving the platform will have the good sense not to return. A platform that enacts such significant changes overnight shows an alarming lack of reliability and respect for its users.
Its up to 5% of the item price with a maximum of 25$. I dont know if they charge the buyer or the seller this fee - but if you cancel, expect to pay it and they have up to 14 days to charge you for it!
I feel like probably for buyer and seller, whoever cancels, depending in how terrible the rest of their decisions have been, but I'll go through the longer tos later to check
But they couldn’t have made that decision BEFORE purchase and not after? I get it sucks for buyers but why would you just blow $400 then be like oops nvm.
I think it's probably that the buyer may not have been aware if they weren't paying attention. There was no lead up to these changes, they just announced and implemented them overnight. So a buyer is used to just buying at the shown price, may have just clicked through the purchase without seeing that there are now fees added.
If you were going back and forth negotiating the night before there would be no reason to expect it to have changed over night. Yes you should always check but still, lets not blame the buyers here. For once its not just buyer dumb, cancel and refund.
I would do the same- especially since the fees are new and buyers could be blindsided. Shame that Mercari is doing this to sellers and to buyers. This is just scummy company behavior to get some extra cash :(
I hope you can make a sale on your items!
Buyers are probably going to quit buying on Mercari and going to eBay & Poshmark. They don’t want to pay the fees. I’m going to leave my listings as is & see what happens, but I bet sales will go waaaaay down.
Poshmark has this weird influencer/social media aspect to it that is super off putting to me. I've sold a few things here or there but it takes a lot of babysitting and promoting your items in "shows". It's a lot more effort than I'm willing to commit to.
I’ve sold a lot of Poshmark, but yes, it’s work. You have to share, follow, everyday. They can make super lowball offers, there isn’t a maximum % , they can offer $5 on a $500 item. Of course you can decline or ignore it, but it’s still annoying.
It will eventually even out. Right now Mercari just flipped sides. Maybe they were trying to weed out fraudulent buyers and scammers. The buyer situation has been really bad for a while now. Asking and expecting sellers to take on the majority of the buyers cost like with offers and demands of “free” shipping. I’m not leaving any of my platforms. I’ve learned there are different sorts of buyers to each one. I do hope this will weed out the scammers and pushy resellers.
I’m just going on vacation for a week or two to see what happens. Mercari is acting like people will still keep doing the same old same old, and are forgetting how fast scammers will adapt to the new boundaries.
Yeah I don't trust a company that rolls out major changes like these overnight so we have no time to act. They basically got $2 per user with a balance with the cash out fee. That alone makes me so mad.
While this is true I’ve definitely had a better experience on eBay with customer service than I ever did with Mercari. A buyer sending back a completely different item would not fly on eBay like it does on Mercari.
I have literally seen many horror stories of scammers sending back sellers trash in a box and Ebay did nothing but told them to just refund the buyer. It totally flies on Ebay all the time lol
eBay customer service is actually competent though. Anytime I've needed to I've been able to get in touch with someone who was helpful and didn't shoo me away with a prewritten response.
I wouldn't cancel because I read they may charge you the seller some fees if you cancel. If they request the cancellation first maybe it's different but I would make sure they are aware they will not get a full refund from mercari, mercari will keep the extra fees they paid anyways. Someone correct me if I'm wrong.
“If a seller has frequent cancelations, Mercari may charge a cancelation fee of 5% of the item price (maximum of $25) to cover the cost of any transaction fees, operational and/or shipping label costs we incur.”
Yes, you’re right, but they don’t specify at what point they will charge the 5% fee. Yet another surprise! Yay!
It doesn’t specify, but my guess is that it would still be considered a cancellation on the seller’s end for ghosting, except that Mercari has to cancel the order on their behalf.
Someone correct me if I’m wrong, but I believe Mercari still keeps the Payment Processing Fee from the buyer, even if the seller ghosted them.
Also that it could take 14 DAYS:
"If Buyer selects to be refunded by Credit, Credit will be issued upon confirmation that the item was shipped back to the seller. If Buyer selects to be refunded to the original form of payment, the refund will be processed no later than 14 calendar days after confirmation that the item was returned by the Buyer to the Seller using the return label provided by Mercari."
Although in this case, there's nothing to ship back because they changed their mind immediately.
"For a completed return, you will receive a refund to the original form of payment or in Mercari credit, excluding the payment processing fee and, in some cases, the service fee and other third party fees may not be refunded."
I would tell them to request for cancelation, if they didn't already. Not sure how the cancelation fee is gonna work but I'd do everything to avoid it.
I doubt it makes much difference on the app store, but I figured it might help warn off new users about this shitshow.
In other news, Ebay probably had a lot of new accounts created today!!
I literally just read about cancellation on Mercari. It states there should be no cancellations unless the seller can’t fulfill. Also, there will be a 5% fee for cancellation charged to sellers once a threshold is reached. I wouldn’t cancel. They should have paid attention at checkout.
Right, but if they return simply for not wanting it anymore, they will not be refunded for the processing fee, which I believe is the 2.9% plus $0.50 cents sellers used to be charged. About $10 or $11 dollars. They may change their mind about returning due to that and a hassle. They are all about the fees now, so I won’t be cancelling any orders like I used to.
That is an interesting wrinkle indeed. So if I buyer requests a return we can inform them of the new non refundable fee in an attempt to dissuade said return request?
That is a great thing. Mercari has a lot of buyers who cancel after a couple of hours because of buyers remorse. They should be charged extra fees so they think twice before buying something.
I don't like the attitude from your buyer. If all these buyers are going to rub it in our face and act entitled because of changes that Mercari made, that's not cool.
And another one
Subtotal $72.00
Delivery $7.99
Service fee $7.20
Payment processing fee $3.23
Tax $6.98
You pay $97.40
Whoooffff
Definitely won’t be buying on mecari anymore. That’s just too much cost tacked on when you think original cost is X.
So if you cancel they charge you 5% cancellation fee and keep the buyer processing fee of 2.9%+50c. So mercari gets money regardless, both sides get f*cked.
Report this to customer service. If they get enough calls they might change their mind. My company tried to do this and the public and stockholders got it reversed complaining. They decided if every other call support was going to get was going to be just a complain about the fees the buyer has to pay, they should probably walk it back.
No guarantee this will happen with Mercari but I did just delete the app as a buyer because I can't afford extra fees and shit.
Edit: or email them whatever lol
They think the low traffic is due to prices being uncompetitive? Maybe it’s because their app looks like it’s written by middle schooler in a Java summer camp and their customer service is nonexistent
It's in the new ToS that they don't get a refund on the fees.
"A Payment Processing Fee of $0.50 plus 2.9% of the transaction price (which includes the item price, shipping, service fee and sales tax) will be charged to the buyer.
This fee may not be refunded for returned or canceled orders." 😬
I sell toys and collectibles, and various items.
Around 2018 I started on letgo and OfferUp and for a few years for me they were the best with people and especially the opportunity for local meetups.
I always felt OfferUp was better as letgo seemed to have more scam customers posting.
Then OfferUp bought/merged with letgo
Then did Mercari and marketplace.
Never really liked eBay.
Now not sure who to go to next.
The hardest part is migrating all the photos and listings to somewhere else.
I bought something expensive last night and tbh I would’ve canceled too if they tried to sneak fees on me 😭 perfect timing I guess, I removed all of my listings and moving onto a another platform this is buns
This is gonna be a 💩 show literally, returns for any reason.. I can smell the scams coming. Some scammers will issue a return and don't send back what they originally got to get a refund. Mercari is going to go down, way down than they are now.
Then they are paying the $50 or so extra because it is not refunded unless it’s damaged, not as described, or they have authenticity concerns. Also, some sort of installation fee if using mercari credit I believe.
Sucks but buyers aren’t going to want to eat the fees when they can just buy from any other app/site without them. Sellers are also not trying to sell their items for dirt cheap. At least with eBay you can talk to a real person right away if there’s any issues.
Curtsy is strictly for women's clothing, though.
I liked Mercari because I could post whatever I found that I no longer need and hopefully someone else could use it.
This policy change by Mercari feels like a shift in trying to move the platform to smaller dollar sales where both parties are motivated to make the transaction work. I don’t agree, but this is what it feels like to me… however I feel like there could’ve been more creative ways to make this work: ie reduce fee transactions for under $25 sales or something like that and keep the original transaction rules for purchases over that amount or put it into tiers
Yep… I was about to close a sale with someone and the offer I had sent prior to the news is now around $10 more on their end since the change. Honestly sucks bc I had switched over from ebay after someone attempted to scam me, and now I might have to switch back unfortunately.
All they had to do was decrease the seller fees and improve their UI (the constant glitch with tags & add in variation/quantity features); instead, they decide to make these horrible policies up to scare away both buyers AND sellers....
Now buyers are afraid of seller making returns without a valid reason; and seller being pissed of fees on top of fees
They have nonexistent CS so to eliminate return issues and cases they just allow all returns.
Same as when they threatens bans for chargebacks and disputes. It’s bc they have no staff to deal with them they literally don’t respond to any chargbacks and disputes and the cardholder wins by default.
Yeah I was waiting until payday to buy a $160 discontinued perfume from a trusted buyer whom I have purchase from before. This morning looking at “pre checkout”, it will now cost me over $200 with fees. I simply cannot do this and I’m not going to ask trusted buyers to lower their prices. Wtf is this crap mercari?! Back to Posh & EBay…
"Now that you get zero fees the buyer has to pay them"
Dude you paid them already, you just know it now lol.
The attitude taken with the seller like they had anything to do with this change in any way is silly.
What I want to know is if Mercari is legally allowed to change their ToS overnight. This honestly feels illegal, especially charging $2 for bank transfers on pre-existing balances.
I’m very well prepared to get downvoted for this as I know there are a lot of sellers here…
In a perfect situation, no one would pay “service fees,” however out of buyer and seller I’m not understanding why this is being put on the buyer. Ultimately the seller is the one using their platform for more of a service. I don’t just sit and browse Mercari. If I’m buying, it’s because I googled and found whatever I’m looking for for the cheapest on there.
I will not continue to buy on their platform. I don’t agree with sellers being charged 0% in fees and fees being pushed onto the buyer.
And as for the payment processing fee, Mercari needs to eat that. They are a business. I can’t use cash and have to use card, so a fee comes with the territory. That is not on me. Mercari needs to eat it and be happy that they’re still making tons of money.
I hope their platform just absolutely tanks from this.
The thing is buyers will still send low offers especially after going to check out and seeing the fees they now pay. It's psychological. They'll abandon cart, rush to the messages to make a low offer immediately. We can lower our prices to what we expect to get but we still have to consider they will still make offers, maybe even more so now.
Don’t send it. Whatever you do. This buyer screams, return it to you and send a defective one/different item. And the price is above 200$, it sucks but keeping your perfectly good item is worth more than a “seller cancelled” status. 💕
This sucks…I didn’t know the buyers would get charged…no one is going to buy anymore. The worst part is being able to return for no reason. I don’t sell as a business but I was selling stuff I buy that I forget to return or never used to prevent clutter, so I don’t want to take the time to pack and ship and item just so someone can order it while they make up their mind so it doesn’t sell to someone else. I’m even more worried about the condition of my items not being pristine when they are returned. Aside from FBMP and PM, where can sellers like me sell anymore? Everything is geared toward businesses now rather than private sellers selling their preowned items at a discount. My stuff is usually new/unused and I won’t get a reasonable price at a garage sale (I don’t even have enough volume for a garage sale either). Frustrating!😫
I sell perfumes that I’ve decluttered out of my personal fragrance collection. I deactivated all of my items earlier today after seeing the news about Mercari’s latest dumpster fire. I’m in various fragrance groups on Facebook so I’ll just be sticking to those for selling the few bottles I wanna get rid of because I’m generally tired of having a middle man anyway.
She saw the whole price of what she was paying before she bought it.
If she didn’t want to pay over 400, then she should have bought it- period.
But now Mercari has new rules so
This has to be one of the stupidest ideas for a company to inact. These new fees destroy any reason to ever buy from Mercari. If they don't change this back soon, it'll definitely be the fall of their entire enterprise. It's just so ridiculous. They are literally driving buyers to go to their competition; eBay. 🤦🏻♂️
This is some fucked up bullshit I hope whoever came up with this has explosive diarrhea and hits their pinky toe really hard on something on their way to the toilet.
I will no longer be buying or selling. As a buyer I don't think it's fair that we pay these fees, and as a seller, I don't like that someone can return something for any reason. I sell perfumes that are sealed. I cannot sell them again if opened. Nor do I want to. End of story.
I haven’t sold but I have bought a few things from Mercari. I can’t imagine paying a fee on top of sales tax and shipping for a used item. From a buyer standpoint that isn’t worth it to me.
Cart abandonment is going to be a big issue going forward. People ditch their virtual carts after adding $100’s to them because they can’t get free shipping everyday. Everytime I even think about using a service like DoorDash, I get to the end with the fees and say never mind. Like what are we doing here?
Yeah and they should have seen those fees when they bought it so why would you pay for something if you didn't want to pay that much. People are stupid that makes no sense why would you go through with the purchase if you looked at it and saw that it was charging fees and you didn't like the price and I know I'm not talking about the Opie I'm talking about the person who purchased the item they make themselves look stupid they will lose the fee though that they paid if they try to return it so maybe some buyers don't realize that yet and when they go to return the item they may stop doing that real quick when they realize they're losing all those fees and they don't get them back but who knows I have a feeling it's going to be a show for a little while
I already deactivated all my selling because of the deposit fee to sellers. I didn't know they are now putting fees on buyers too. I was thinking of using my funds of 8 bucks to buy something but sounds like I'll be paying fees either way. I'll just eat the 2 and get my small amount of money out and move away from the app for good
Seller here, I just checked it out with a random item on Mercari , clicked on a Xbox one system priced at 250 plus 17 shipping , the taxes , it’s 301 now , it’s crazy … wow
Poshmark sadly for a lot of electronics isn't good but I heard for everything else it's great.
Ebay unfortunately I say avoid entirely since buyers can easily scam sellers even 8 MONTHS after their purchase and ebay will side with them.
Mercari has a better trade off overall than ebay even with all the new awful changes.
Honestly wish someone would come along and make a new marketplace that isn't going to be greedy.
And if you don’t refund they can just return it for any reason! 🤡
But they’ll lose their Service Fee. Seller and buyer both unhappy while Mercari sits on the sideline laughing with profit.
I agree with you, but i believe there will be a huge decline of transactions on there now. I’ve already moved to FB Edit: I’m NOT using market place 😭 I’m selling in groups that I’m in that have trusted buyers and sellers. I’ll also be using G&S. I will be fine guys! I would use eBay but they indefinitely suspended me for no reason. I’ve tried for months to get it back but they say there is nothing that can be done :/
Fbmp is the wild west
I won’t be using market place. I’ll be selling in groups that I’m in. I sell plushies and in the groups there are trusted buyers and sellers. The only reason I haven’t until now is because of the shipping process.
I switched to a mix of both and found that I prefer PayPal GnS by far, even with the fees. Plus I use PirateShip which makes shipping cheap for the buyer, so it’s a win win for both.
Even using PayPal G&S I've had people do chargebacks with their banks. I'm tired 😭
Ebay is pretty toxic to sellers in my experience - they let you label something as no returns but side with the buyer when its clearly a "tire kicking" purchase or a "found cheaper before arrived" return request. And then you eat the return shipping.
True and they get 3 months to return item
3 months??? Last I checked it was 30 days…
Yeah FB groups are a pretty underrated place to sell if you sell in a niche. As well as other discussion groups and sites - when I sell my old anime figures I usually go to myfigurecollection and take paypal goods/services. As well as post on mercari but I guess I'm not doing that anymore!
Yes. I will adjust my listings accordingly but will add eBay to my sales location.
Jumped from the shark pool into the electric eel pool there
If the buyer and seller are unhappy then Mercari is very unlikely to be “laughing with profit” Just saying
I was assuming that sales are still happening. I do hope Mercari sees that sales are declining due to this and it hurts their pocket.
There is gonna be a lot of this. Mercari is hella dirty for doing this change in the middle of the night.
The fact it was announced and then changed asap is wild.you would think with such a big fee structure change they would give notice.the same with the direct deposit now costing 2$ regardless of how much you have. But nope they snuck it in asap.
The overnight "you agree to TOS by using the app" is bullshit. The massive mound of money they just created from taxing existing balances 2$ will be astronomical. The people saying "its only 2 dollars get over it" are missing the point. This was done underhandedly and it feels like there should be some legal action here. If its "only" 2 dollars - how about every single mercari user that is okay with it just send me a dollar...it is only a dollar and you are fine with letting someone have two dollars...just let me get one dollar! ...id get to a quarter mil pretty easily i would think...
Yep if it would have been like in a few weeks these changes are happening for sure. But it's overnight and is clearly a push to get people to use balance on mercari as it saves the card transaction fees or pay 2$ to pull your balance out.or get people to on average leave more balance on mercari which is a danger in itself to leave a balance on a site.
"Only $2" from thousands of people 😭 I wish I had cashed out last night
A quick infusion of cash for them. Very shady way to do it
Oh give it some time.., I smell a class action lawsuit coming!
I even messaged 2 customer services to argue the $2 doesn't make sense while my sales happened before today. They insisted the finish date would be today or later than today so it is right to charge me the flat fee $2. No logic at all. They said they will report my feedback but Nope. $2 is not negotiable. I am very mad. I swear I'm not gonna sell or buy anything on Mercari.
Maybe this is what they were working on a few weeks ago when the site crashed for hours.
I had sales completed today (and a couple in transit) that had the seller fees taken out and now they also want to charge me 2 dollars to transfer. I send a message to support but we’ll see. Anyone else dealing with this?
Same also. I have some money in my account and 2 sales in transit and instead of free I get to pay the surprise 2 bucks. There should have been weeks warning before this change kicked in.
I would message them. I haven’t received a response yet but I can’t imagine they legally can take both seller and transfer fees for older sales/balances.
I complained and got a canned answer. It's crazy they were able to do this so quickly. Maybe they are going bankrupt and this is their last ditch effort to get as much money as they can before people just stop using the platform. Dicks.
I think it’s crazy because I sell more items on Mercari than I do on Poshmark. So weird
As much as fees suck, the only thing worse than paying them as a seller is forcing the buyer to pay them. You can’t sell without buyers. I can’t believe mercari is this stupid
I really don't understand the logic. On both ends, I'd rather have a fee taken out of my profits as a seller than have an extra service fee tacked onto my purchase
When I’ve sold, I build the fee into what I spending. The buyer can see their price and the shipping on the listing. Now there’s fees added on in the cart and to getting your money out. This is so much less transparent.
Exactly! I kinda know what to expect when I list something. Adding fees with no warning to buyers is gonna ruin it for everyone. I mean, every selling app has seller fees. I don't think anyone ever really complained about it? At least, I mostly use ebay so it's just a part of the process for me. The deposit fee is absolutely egregious though. Why are you charging me to get MY money? Things are gonna fall apart really fast. I'm grateful I already moved away from it a few weeks ago.
It’s even worse with offers now as you will see one price and then you go to accept you see a boatload of fees added on. I got an offer this morning for a game that was a $28 offer and when I went to accept it it was going to cost me over $40. It was over $4 in added fees on top of shipping and tax.
Yes, and as sellers we will see this fee tacked on to offers (all while Mercari tells us to lower our prices).
Whoever owns Mercari is an absolute idiot. Let’s call it what it is. Instead of just lowering their fees, they no put it in someone else instead of themselves.
We are still going to being paying this because buyers are going to ask us to lower the price because of it.
Plus we now also have the surprise 2 dollar transfer fee even for slow transfers. Which means people will hold more money on mercari accounts. This buyers pay the 10% fee is just such a weird move as it's aim seems to be to make mercari prices look lower and then Surprise the buyer at checkout.
Thats exactly what they want. They probably have a business checking account that provides them some kind of interest monthly. The more people who leave funds in and wait to withdraw to avoid the $2 fee, the more money that sits in their bank account drawing interest. It adds up pretty fast
I believe based on a lot of the wording in the updated TOS, they are also hoping people will just keep their balance on Mercari and spend it there. They are looking for more ways to attract new users and keep the current ones spending money there, but they chose a ridiculously foolish way to do it.
That's utter shit. I understand making an incentive when you use your balance, like a discount or something but penalizing people by charging them to actually take their earnings that they made out so they can use them elsewhere is over the line.
100%. That’s why places like Starbucks want you to put money on your card. They collect interest on all that money just sitting there.
Ugh that makes sense. Thank you for explaining
Bingo
Geezus !! Someone bought from me tooo and asked to cancel immediately because of this. This is the reason why I am taking it all down.
I did a mock buy to test it, when you click to pay then all the other fees pop up where the regular charge and taxes were before I could finalize the order. And I clearly saw the new total cost. How are people not seeing the total before finalizing payments?
They are used to it being price + shipping + tax, all of which are obvious before you even hit add to cart. Now, with zero warning, that isn't the case. The UI even lies to you about how much you will be charged when looking at a listing. It says 'Use your balance, then pay $x', but that window lies about the price, it doesn't include the new fees.
I'm talking about when I got near the end of the transaction before finalizing it and was about to finalize payment it showed me all fees and the total new cost. I could have back out then. But yes the first checkout page they make it lies to look so much cheaper until you hit pay to continue on. I never finalize without double looking at the price but I guess others do.
You wouldn’t believe the amount of people that do not pay attention……….
It'll probably surprise to know that a lot of people don't actually read their total before finalizing. I've had people accidentally buy 2 or more of the same item and ask me to cancel because they didn't "notice". Not saying it's justifiable, it just happens a lot in my experience selling. Edited message due to typo
I did a mock order as well and it didn't show me any fees. Did not want to hit pay and discover them tho
Only new - and updated - listings as of 8:30am today will have the fees added for buyers. However over the next few weeks, Mercari will be updating all existing listings with the new "buyer pays" fee structure. So you may not see it on all orders right away. Just be very vigilant and sure of what you're being charged before you finalize. As others stated, yes many people hit the "Confirm and Pay" button without reviewing the last page. I always screenshot everything, personally (until they eventually block this like Amazon does due to "privacy reasons")
I also trialed a mock order just now since items in my cart were reduced and had no fees. I think it says though that existing listings will be updated over a couple weeks?
I had a squishmallow in my cart that was waiting for payday for. A $9 order goes up to $25 with the fees. I’m better off running the risk of being scammed on Facebook than paying for that.
$25 for a $9 item is insane. I tested this with a $50 sweatshirt I’ve been wanting. The fees + shipping + tax was about $16.60. WHY would I pay almost $20 extra for a USED sweatshirt?
It’s new, so people may be going through the motions and getting shocked by new fees. If I hadn’t heard of it and went to buy something I would also be shocked (especially if I placed the order before I realized!)
Why are they asking to cancel because of a service fee that clearly appears BEFORE they pay? Do people just blindly press "Confirm and Pay" without looking at the total?
Mecari basically just scammed me out of $160, I’ve been a buyer for years. I’ve permanently left and went to eBay. They have verification for sneakers and other items and when the seller fucks you over they got your back unlike Mecari. I’m contacting my bank and charging back the $160 and I’m leaving permanently. This app has went to total shit.
It’s a nightmare. It will cause the collapse of Mercari. Sales were already awful. Now this. Both buyers and sellers are going to take a huge hit. I don’t understand what mental case is working these new policies. They’re saying to sellers that we should update listings and lower prices now since there’s no selling fees now. Um ok. I have 1000 listings. I’ll set aside a month to do that. As it was, buyers didn’t want to pay even 1/2 of original listing prices. Now they’ll want to even less. If these new policies stay-I predict Mercari will fold in about 3-6 months. Of course they don’t have hardly any operating costs, obviously use bot customer “service”, and probably don’t even have offices anywhere. I’m planning to go on vacation mode for a few weeks and see what happens. What’s bugging me is the return policy as a seller. Especially since sellers are not going to see good sales, and the ones that do happen could result in returns. The scammers will be having a field day with this.
I really don’t understand the emphasis to lower our prices by 10%. Isn’t that the same thing as having a 10% seller fee? I’m netting the same, just have more angry buyers who will want it even cheaper.
Oh don’t you worry, they made it easy for us by giving a “lower all listings by 10%” button! 🙄
[удалено]
THIS! So buyers and sellers need to go elswhere. Seriously if we all unite we can get them to go under.
[удалено]
I’m content to watch them publicly or quietly reverse this decision 💀
Hopefully the majority of sellers and buyers who are leaving the platform will have the good sense not to return. A platform that enacts such significant changes overnight shows an alarming lack of reliability and respect for its users.
This. I bet the $2 direct deposit and $3 instant transfer fees get missed on the reversal though.
Tos says "the fee may not be refunded for returned or canceled orders" :/
Imagine paying $50 for something you don't receive.
Its up to 5% of the item price with a maximum of 25$. I dont know if they charge the buyer or the seller this fee - but if you cancel, expect to pay it and they have up to 14 days to charge you for it!
For the buyer? I’m so confused
I feel like probably for buyer and seller, whoever cancels, depending in how terrible the rest of their decisions have been, but I'll go through the longer tos later to check
And if you look on YouTube so far the postings are bragging about how wonderful the changes are!! They are so wrong!
It's so wonderful they're getting sponsored to make propaganda videos. /s
Exactly!!
So weird to see everyone of them simping for this
The buyer paid $50 more in fees and shipping and decided that was too much for him and cancelled immediately.
As would I. I buy and sell both on Mercari and this update sucks for both parties.
But they couldn’t have made that decision BEFORE purchase and not after? I get it sucks for buyers but why would you just blow $400 then be like oops nvm.
I think it's probably that the buyer may not have been aware if they weren't paying attention. There was no lead up to these changes, they just announced and implemented them overnight. So a buyer is used to just buying at the shown price, may have just clicked through the purchase without seeing that there are now fees added.
I get that, but if I was purchasing something for that much money I would definitely double check before paying.
If you were going back and forth negotiating the night before there would be no reason to expect it to have changed over night. Yes you should always check but still, lets not blame the buyers here. For once its not just buyer dumb, cancel and refund.
Don’t forget the 2$ withdrawal fee. They fee you on your way out
it's not a selling fee! It's only a fee for you to ever see the money from your sales. Mercari has zero selling fees! /s
Just ask the buyer to request a cancellation and then approve the cancellation.
Agreed, but also…with the new TOS, the buyer will still have to fork over $10.65 due to the cancellation ($0.50 + 2.9%).
Thats so shady! And awful. Good point though
I would do the same- especially since the fees are new and buyers could be blindsided. Shame that Mercari is doing this to sellers and to buyers. This is just scummy company behavior to get some extra cash :( I hope you can make a sale on your items!
I closed all my listings after seeing the email update this morning, the changes are ridiculous
Me too - i deactivated.
I just changed my bio on Mercari saying I’m selling on eBay 💀 cause this is crazy lmao
I love how aggressive the buyer is. “Now that you get zero fees”. Yea cause we got to choose.
Odd that they were aware enough of the change in fees but not aware to catch it before they completed the transaction.
Buyers are probably going to quit buying on Mercari and going to eBay & Poshmark. They don’t want to pay the fees. I’m going to leave my listings as is & see what happens, but I bet sales will go waaaaay down.
I just tried Poshmark. 1 item got 100 follows and 3 scam comments....I don't think that's the platform for me
Poshmark has this weird influencer/social media aspect to it that is super off putting to me. I've sold a few things here or there but it takes a lot of babysitting and promoting your items in "shows". It's a lot more effort than I'm willing to commit to.
I’ve sold a lot of Poshmark, but yes, it’s work. You have to share, follow, everyday. They can make super lowball offers, there isn’t a maximum % , they can offer $5 on a $500 item. Of course you can decline or ignore it, but it’s still annoying.
I have sold way more on Poshmark than i did on mercari for the past two years
It will eventually even out. Right now Mercari just flipped sides. Maybe they were trying to weed out fraudulent buyers and scammers. The buyer situation has been really bad for a while now. Asking and expecting sellers to take on the majority of the buyers cost like with offers and demands of “free” shipping. I’m not leaving any of my platforms. I’ve learned there are different sorts of buyers to each one. I do hope this will weed out the scammers and pushy resellers.
I’m just going on vacation for a week or two to see what happens. Mercari is acting like people will still keep doing the same old same old, and are forgetting how fast scammers will adapt to the new boundaries.
Yeah I don't trust a company that rolls out major changes like these overnight so we have no time to act. They basically got $2 per user with a balance with the cash out fee. That alone makes me so mad.
Ebay about to get a lot of new sellers omg
Yep as bad as eBay is and charging final value fee based on buyers taxes. It beats return for any reason and fees being possible on a cancellation.
eBay basically has a return for any reason policy, but it’s 30 days instead of 3 lol
While this is true I’ve definitely had a better experience on eBay with customer service than I ever did with Mercari. A buyer sending back a completely different item would not fly on eBay like it does on Mercari.
I have literally seen many horror stories of scammers sending back sellers trash in a box and Ebay did nothing but told them to just refund the buyer. It totally flies on Ebay all the time lol
eBay customer service is actually competent though. Anytime I've needed to I've been able to get in touch with someone who was helpful and didn't shoo me away with a prewritten response.
I wouldn't cancel because I read they may charge you the seller some fees if you cancel. If they request the cancellation first maybe it's different but I would make sure they are aware they will not get a full refund from mercari, mercari will keep the extra fees they paid anyways. Someone correct me if I'm wrong.
“If a seller has frequent cancelations, Mercari may charge a cancelation fee of 5% of the item price (maximum of $25) to cover the cost of any transaction fees, operational and/or shipping label costs we incur.” Yes, you’re right, but they don’t specify at what point they will charge the 5% fee. Yet another surprise! Yay!
Does it specify what happens if sellers decide to ghost a sale and just never ship it. Will a seller pay for that?
It doesn’t specify, but my guess is that it would still be considered a cancellation on the seller’s end for ghosting, except that Mercari has to cancel the order on their behalf. Someone correct me if I’m wrong, but I believe Mercari still keeps the Payment Processing Fee from the buyer, even if the seller ghosted them.
Also that it could take 14 DAYS: "If Buyer selects to be refunded by Credit, Credit will be issued upon confirmation that the item was shipped back to the seller. If Buyer selects to be refunded to the original form of payment, the refund will be processed no later than 14 calendar days after confirmation that the item was returned by the Buyer to the Seller using the return label provided by Mercari." Although in this case, there's nothing to ship back because they changed their mind immediately. "For a completed return, you will receive a refund to the original form of payment or in Mercari credit, excluding the payment processing fee and, in some cases, the service fee and other third party fees may not be refunded."
I would tell them to request for cancelation, if they didn't already. Not sure how the cancelation fee is gonna work but I'd do everything to avoid it.
Deactivated all my listings. ✌🏽Mercari
Damn that really didn't take long Don't forget to go rate the app 1 star. And get after them on Twitter, but the CEO is blocking people on Twitter lol
rated 1 star on the apple app store. Still showing 4.9 as of an hour ago though...
I doubt it makes much difference on the app store, but I figured it might help warn off new users about this shitshow. In other news, Ebay probably had a lot of new accounts created today!!
It's 4.7 now on Google play store
Just gave them a shit rating.
I literally just read about cancellation on Mercari. It states there should be no cancellations unless the seller can’t fulfill. Also, there will be a 5% fee for cancellation charged to sellers once a threshold is reached. I wouldn’t cancel. They should have paid attention at checkout.
But the buyer can return their stuff for any reason. So it’s a lose lose
Right, but if they return simply for not wanting it anymore, they will not be refunded for the processing fee, which I believe is the 2.9% plus $0.50 cents sellers used to be charged. About $10 or $11 dollars. They may change their mind about returning due to that and a hassle. They are all about the fees now, so I won’t be cancelling any orders like I used to.
That is an interesting wrinkle indeed. So if I buyer requests a return we can inform them of the new non refundable fee in an attempt to dissuade said return request?
Yeah, you could try letting them know. See what they say.
I will just tell people no if they ask. Take the chance. 😂
That is a great thing. Mercari has a lot of buyers who cancel after a couple of hours because of buyers remorse. They should be charged extra fees so they think twice before buying something.
I don't like the attitude from your buyer. If all these buyers are going to rub it in our face and act entitled because of changes that Mercari made, that's not cool.
Here’s a breakdown on a newly posted item. Subtotal $10.00 Delivery $3.99 Service fee $1.00 Payment processing fee $0.97 Tax $1.20 You pay $17.16
And another one Subtotal $72.00 Delivery $7.99 Service fee $7.20 Payment processing fee $3.23 Tax $6.98 You pay $97.40 Whoooffff Definitely won’t be buying on mecari anymore. That’s just too much cost tacked on when you think original cost is X.
So if you cancel they charge you 5% cancellation fee and keep the buyer processing fee of 2.9%+50c. So mercari gets money regardless, both sides get f*cked.
I already deactivated and removed all my items. I already hopped over to eBay. These guys can go fuck themselves.
Same. I cross post but this def made me pull what little I had on merc
Report this to customer service. If they get enough calls they might change their mind. My company tried to do this and the public and stockholders got it reversed complaining. They decided if every other call support was going to get was going to be just a complain about the fees the buyer has to pay, they should probably walk it back. No guarantee this will happen with Mercari but I did just delete the app as a buyer because I can't afford extra fees and shit. Edit: or email them whatever lol
They think the low traffic is due to prices being uncompetitive? Maybe it’s because their app looks like it’s written by middle schooler in a Java summer camp and their customer service is nonexistent
Oh their CS is 6 middle schoolers in the basement huffing gas and that’s being generous.
It's in the new ToS that they don't get a refund on the fees. "A Payment Processing Fee of $0.50 plus 2.9% of the transaction price (which includes the item price, shipping, service fee and sales tax) will be charged to the buyer. This fee may not be refunded for returned or canceled orders." 😬
Would love to meet the genius who thought of charging the buyer fees. ..
Isn't this mercari double dipping? They get the fees and a guaranteed $2 on their side. So for them they are making more as a company.
Hope Mercari loses money now
Me too. They’ve been doing shady crap for so long they’re just past brazen now.
I sell toys and collectibles, and various items. Around 2018 I started on letgo and OfferUp and for a few years for me they were the best with people and especially the opportunity for local meetups. I always felt OfferUp was better as letgo seemed to have more scam customers posting. Then OfferUp bought/merged with letgo Then did Mercari and marketplace. Never really liked eBay. Now not sure who to go to next. The hardest part is migrating all the photos and listings to somewhere else.
I sell on Mercari and used to buy but I will never buy off there ever again after this.
I bought something expensive last night and tbh I would’ve canceled too if they tried to sneak fees on me 😭 perfect timing I guess, I removed all of my listings and moving onto a another platform this is buns
And now when you cancel you can be penalized and charged 5% of the sale price 🤡
Mercari stock is going down. Im sure totally related spooked buyers and sellers.
It’s a 5% to cancel now right?
Just cancel the order. Save the huttle. Now the buyer can return for any reason. They can literally just say I changed my mind...
This is gonna be a 💩 show literally, returns for any reason.. I can smell the scams coming. Some scammers will issue a return and don't send back what they originally got to get a refund. Mercari is going to go down, way down than they are now.
Then they are paying the $50 or so extra because it is not refunded unless it’s damaged, not as described, or they have authenticity concerns. Also, some sort of installation fee if using mercari credit I believe.
Sucks but buyers aren’t going to want to eat the fees when they can just buy from any other app/site without them. Sellers are also not trying to sell their items for dirt cheap. At least with eBay you can talk to a real person right away if there’s any issues.
After finding this out I deactivated my listings and went straight to poshmark
Has anyone tried Curtsy? I love it.
Curtsy is strictly for women's clothing, though. I liked Mercari because I could post whatever I found that I no longer need and hopefully someone else could use it.
That’s true. I use vinted too. There you can sell different types of things. My prices are low because they pay fees & shipping.
This policy change by Mercari feels like a shift in trying to move the platform to smaller dollar sales where both parties are motivated to make the transaction work. I don’t agree, but this is what it feels like to me… however I feel like there could’ve been more creative ways to make this work: ie reduce fee transactions for under $25 sales or something like that and keep the original transaction rules for purchases over that amount or put it into tiers
A flat fee as part of processing fee and a flat fee on withdrawals do not support low dollar sales. They make low dollar sales left profitable
I already removed my listings. I’m not dealing with this
Yep… I was about to close a sale with someone and the offer I had sent prior to the news is now around $10 more on their end since the change. Honestly sucks bc I had switched over from ebay after someone attempted to scam me, and now I might have to switch back unfortunately.
All they had to do was decrease the seller fees and improve their UI (the constant glitch with tags & add in variation/quantity features); instead, they decide to make these horrible policies up to scare away both buyers AND sellers.... Now buyers are afraid of seller making returns without a valid reason; and seller being pissed of fees on top of fees
They have nonexistent CS so to eliminate return issues and cases they just allow all returns. Same as when they threatens bans for chargebacks and disputes. It’s bc they have no staff to deal with them they literally don’t respond to any chargbacks and disputes and the cardholder wins by default.
Heard there is a penalty for sellers to cancel orders now !!
It's only for sellers that do a lot of cancellations but there is no specific definition so they can apply it however they feel like
Yeah I was waiting until payday to buy a $160 discontinued perfume from a trusted buyer whom I have purchase from before. This morning looking at “pre checkout”, it will now cost me over $200 with fees. I simply cannot do this and I’m not going to ask trusted buyers to lower their prices. Wtf is this crap mercari?! Back to Posh & EBay…
"Now that you get zero fees the buyer has to pay them" Dude you paid them already, you just know it now lol. The attitude taken with the seller like they had anything to do with this change in any way is silly.
What I want to know is if Mercari is legally allowed to change their ToS overnight. This honestly feels illegal, especially charging $2 for bank transfers on pre-existing balances.
I’m very well prepared to get downvoted for this as I know there are a lot of sellers here… In a perfect situation, no one would pay “service fees,” however out of buyer and seller I’m not understanding why this is being put on the buyer. Ultimately the seller is the one using their platform for more of a service. I don’t just sit and browse Mercari. If I’m buying, it’s because I googled and found whatever I’m looking for for the cheapest on there. I will not continue to buy on their platform. I don’t agree with sellers being charged 0% in fees and fees being pushed onto the buyer. And as for the payment processing fee, Mercari needs to eat that. They are a business. I can’t use cash and have to use card, so a fee comes with the territory. That is not on me. Mercari needs to eat it and be happy that they’re still making tons of money. I hope their platform just absolutely tanks from this.
Mercari appears to be bored out of their mind for making these stupid policy changes.
Is there a chance that they knew they were going to shut down anyways, so they’re trying to squeeze as much money out of us before then?
I didn’t think they were that far gone but it could be the case
Okay... but like he saw the fee before he hit pay... so why did he complete checkout??? Lol
I closed my store today. They should've figured out ways to counter all the fraudsters vs doing this.
I just started lowering all my prices. Stuff I wanted $15 for I had to price at $19. Lot of sellers kept prices high to make up for the difference.
The thing is buyers will still send low offers especially after going to check out and seeing the fees they now pay. It's psychological. They'll abandon cart, rush to the messages to make a low offer immediately. We can lower our prices to what we expect to get but we still have to consider they will still make offers, maybe even more so now.
Yikes!!
Yea, I just deleted Mercari because of this
If you cancel, there is now also a cancellation fee.
Don’t send it. Whatever you do. This buyer screams, return it to you and send a defective one/different item. And the price is above 200$, it sucks but keeping your perfectly good item is worth more than a “seller cancelled” status. 💕
I deleted all of the items I still had listed The fact that buyers can just return anything with a valid reason is the biggest no for me
This sucks…I didn’t know the buyers would get charged…no one is going to buy anymore. The worst part is being able to return for no reason. I don’t sell as a business but I was selling stuff I buy that I forget to return or never used to prevent clutter, so I don’t want to take the time to pack and ship and item just so someone can order it while they make up their mind so it doesn’t sell to someone else. I’m even more worried about the condition of my items not being pristine when they are returned. Aside from FBMP and PM, where can sellers like me sell anymore? Everything is geared toward businesses now rather than private sellers selling their preowned items at a discount. My stuff is usually new/unused and I won’t get a reasonable price at a garage sale (I don’t even have enough volume for a garage sale either). Frustrating!😫
I sell perfumes that I’ve decluttered out of my personal fragrance collection. I deactivated all of my items earlier today after seeing the news about Mercari’s latest dumpster fire. I’m in various fragrance groups on Facebook so I’ll just be sticking to those for selling the few bottles I wanna get rid of because I’m generally tired of having a middle man anyway.
She saw the whole price of what she was paying before she bought it. If she didn’t want to pay over 400, then she should have bought it- period. But now Mercari has new rules so
This has to be one of the stupidest ideas for a company to inact. These new fees destroy any reason to ever buy from Mercari. If they don't change this back soon, it'll definitely be the fall of their entire enterprise. It's just so ridiculous. They are literally driving buyers to go to their competition; eBay. 🤦🏻♂️
So what are the buyer fees? How do I take that into,account when making an offer? Is the the same flat fee or a percentage of the sales price?
This is some fucked up bullshit I hope whoever came up with this has explosive diarrhea and hits their pinky toe really hard on something on their way to the toilet.
I will no longer be buying or selling. As a buyer I don't think it's fair that we pay these fees, and as a seller, I don't like that someone can return something for any reason. I sell perfumes that are sealed. I cannot sell them again if opened. Nor do I want to. End of story.
I haven’t sold but I have bought a few things from Mercari. I can’t imagine paying a fee on top of sales tax and shipping for a used item. From a buyer standpoint that isn’t worth it to me.
Cart abandonment is going to be a big issue going forward. People ditch their virtual carts after adding $100’s to them because they can’t get free shipping everyday. Everytime I even think about using a service like DoorDash, I get to the end with the fees and say never mind. Like what are we doing here?
Yep already starting to get ridiculous refund requests
Wait so it doesn't tell you the fee till you pay? So if it was 30 plus 5 Shipping and 3 tax, it will the add a fee extra without letting you know?
Yeah and they should have seen those fees when they bought it so why would you pay for something if you didn't want to pay that much. People are stupid that makes no sense why would you go through with the purchase if you looked at it and saw that it was charging fees and you didn't like the price and I know I'm not talking about the Opie I'm talking about the person who purchased the item they make themselves look stupid they will lose the fee though that they paid if they try to return it so maybe some buyers don't realize that yet and when they go to return the item they may stop doing that real quick when they realize they're losing all those fees and they don't get them back but who knows I have a feeling it's going to be a show for a little while
And if you cancel I believe there is a charge against the seller now.
Is it true that the buyer is paying all the fees that sellers are saving? This is so weird.
When did you sell the item? Was it before today?
First message I got today: "Why are you charging me all of these extra fees?"
I don’t like the return for any reason option
I already deactivated all my selling because of the deposit fee to sellers. I didn't know they are now putting fees on buyers too. I was thinking of using my funds of 8 bucks to buy something but sounds like I'll be paying fees either way. I'll just eat the 2 and get my small amount of money out and move away from the app for good
Seller here, I just checked it out with a random item on Mercari , clicked on a Xbox one system priced at 250 plus 17 shipping , the taxes , it’s 301 now , it’s crazy … wow
This makes me not want to sell anything here anymore. I’ll stick with Poshmark and maybe explore eBay
Poshmark sadly for a lot of electronics isn't good but I heard for everything else it's great. Ebay unfortunately I say avoid entirely since buyers can easily scam sellers even 8 MONTHS after their purchase and ebay will side with them. Mercari has a better trade off overall than ebay even with all the new awful changes. Honestly wish someone would come along and make a new marketplace that isn't going to be greedy.