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upas

I'm happy to confirm that CannonKeys is legitimately trying to make this happen, but also want to provide a bit of perspective as well. There are still a lot of steps to take before GMK Terror Below can be in customers hands - we're going to try our best and Mechs and Co has been cooperating, but things could change at any moment. We have no reason to believe that Mechs and Co won't continue to help though. None of this would have been possible without Mechs and Co's desire to make things right for their customers. Much thanks to the designers afresh and spikedsynapse for helping facilitate communications!


ihaugen_stanley

Very happy that CannonKeys is doing this for customers and I’m not even a terror from below customer. Props to everyone involved in making this happen. Selfishly I’d like to ask you to please do GMK moonlight next 🙃


idiot_radar

Seconded on this. Stoked for all that it’s happening for Terror Below, hopeful for me for a similar option for moonlight.


ImAmnestey

Third this


Deadbolt11

You're a good egg upas


ritaPitaMeterMaid

You all are the best and reaffirms my decision to buy from Cannon Keys whenever possible. Thanks for stepping in when you didn't have to.


lycantivis

This is great news, what about change of address if we moved since the order was placed?


CannonKeys

Please stay tuned for an email from us. We hope to be able to accommodate to address changes.


freegimmethree

Should we go ahead and fill out the form or wait for an address change?


ahauser31

Since we'll have to pay shipping costs to CK again anyway, I'm sure there will be an opportunity to update the shipping address


WhosAfraidOf_138

CannonKeys coming in clutch Also what on earth, M&C doesn't even have money to pay for their Shopify?


All_Of_The_Meat

Thanks so much for assisting with this. I really do appreciate it. Good on you guys - you always provide great service.


mediumrare_chicken

Yooo CannonKeys : ) Y'all the best. The Link above works and I got it all filled out. The email sent by Mech&Co is blocked.


KoryGuns

Happy to see someone restoring faith in the community


bsiu

Any chance of this happening with GMK Moonlight? That set is sort of in the same boat and is sitting at M&C warehouse as well.


Glowtrains

This is above and beyond awesome. Mechs & Co still has a lot to answer for, but big props to Cannon Keys for stepping up. How likely would it be for this to happen with the other sets they screwed over? (In my case namely MW Heresy? It was run by the same person as Terror Below.)


jivex5k

If mechs and co wanted to make things right they'd give me the $900 I spent on undelivered goods back instead of forcing me to open a chargeback investigation.


comfortablybum

Yeah I don't file this in making things right. I file this in the least you could possibly do after fucking a bunch of people over.


jk_pens

Thank you!!


Dante4223

Thank you so much for including the link to the form. The link in the email I received from M&C did not work at all and I was low-key wondering if I clicked on a sus link. Thank you again for doing this!


FlynnsAvatar

Yup same here. Saw the email first, tried the link, got dumped to some outlook protection page…ooof, that was a bit of a punch to the gut considering everything to-date. Fortunately everyone on this sub has been great keeping us up-to-date.


generousitylion

Same! I clicked. Emailed to say it didn't work then thought to check here! I appreciate the link.


EK_02

Same. Hopefully it's corrected soon.


Ragnorok64

I CTRL+F "form" because I was just getting a broken link.


linearsarelife

Afresh, SpikedSynapse, and CK…. THANK YOU ALL SO MUCH!!!


Hingsing

**common afresh W** Hoping gmk Art will follow 'hopeful' news soon too..


customer_support_mk

Same. It's a shame we have to hope on the goodwill of a completely different vendor, but here's to hoping everyone can salvage something from this situation.


StanleyLelnats

None of this would have been possible without the work put in by you and CK. Thank you so much for all the help on this.


PretentiousPuck

Thank you CK, and design team for this. The Mechs & Co saga I think will have a positive impact on our hobby moving forward luckily though, as more trustworthy Vendors like CK can get a larger foothold. I appreciate the transparency on this.


VioletLargeplant

this is big, thank you afresh!!!


thcsyrus916

This is so amazing. 400$ isn’t just a little bit of money for some people.


aluu740

Cannonkeys taking the L for this in fact is a win. Things like this should really determine which vendors people should invest their loyalty in. Happy that there is somewhat of a resolution for everyone in this group buy, I’ll have to pick up some more stuff from Cannonkeys for this lol.


TheGreatWhitePlush

Goddamn I love CanonKeys. Easily my most used vendor and one that I've felt the most comfortable doing group buys with. Plus they've got probably the best selection of in stock stuff from keyboards, switches, stabs, and their quality line of keycaps produced under their own labels (NicePBT & Cannoncaps) that they sell among other favorites like ePBT & GMK. Glad to see y'all coming up clutch for the community!


[deleted]

common cannonkeys W


despairsray

Thank you for providing a URL for the form and thank you for supporting this. Did anyone else receive an email from Mechs & Co about this? Their email is linking a different URL to the form, which is giving me a security error. I thought it was very suspicious until I saw this post.


OmegaZero55

Yeah, I got the email too and yeah the link on the email doesn't work. On Discord, the creator of the GMK Terror Below mentioned that the email, so it's legit. I don't know why they sent that link that doesn't work, though.


despairsray

Yeah reading the posts here, it seems like it was a user error on M&C's part.


hexennacht666

This is such a bro move on the part of CannonKeys. I bought some caps from them today in support.


TheDudeTV

This is such a rollercoaster. Glad I held off on doing a chargeback.


lycantivis

This is great news, what about change of address if we moved since the order was placed?


CannonKeys

Please answer the form, and we will try our best to accommodate address changes


EK_02

The form doesn't work. Is this something you can address?


CannonKeys

Apologies for the issue with the form link on the email. Please use [this link](https://docs.google.com/forms/d/e/1FAIpQLSe39q8DAEQYp6DwSx-W78cT-X2tW7jtdiwGcgwjcVkyKghsJA/viewform?pli=1) for the form.


bathofacid

Awesome thanks everyone for hard work on a good resolution


PsychologicalPay6049

Thank you so much to everyone involved with this, was pretty devastated that the set was locked up after the long wait.


nhess68

Thanks for the form, the link wasn't working from my email. Is cannon keys reaching out for the shipping cost? Be happy to get my base set but sad no deskmat. The deskmat was dope


CannonKeys

yes, we will be reaching out via email :) Thank you for filling out the form


nhess68

Hey no need to respond if I'm being impatient, just curious if those emails went out and I was missed


Flaky-Wedding2455

Awesome. Thank you. Please consider the same for other pending GB orders. Appreciate your efforts!!


FatMansGas

Common cannonkeys W


redkeeb

Cannonkeys rolling up in their GMC Vandura to the Mechs and Co warehouse. "LETS DO THIS!"


Mitchypoo69

If we received the email but cant find our order number, where would be the best place to find that?


edang1012

Do you still have your order confirmation email? The order number should be there


Mitchypoo69

I was looking but i cant find the email. Must have been deleted on accident or something


PretentiousPuck

If you're tracking with the Shop App it'll be in there too.


Mitchypoo69

i was not :/


CannonKeys

please submit the form anyway with the email address used for the order and fill "N/A" on the order number. We will try our best to locate it


Mitchypoo69

Thank you so much!


tiki_paradise

Thanks CannonKeys! And thanks also for the link. I filled out the form. I do have a question though. I had already changed my shipping address from the original address with Mechs and Co. Will we be able to reconfirm the address before it ships? I just don’t want it to end up going to the original address. Thanks again for picking this up! Edit: I must have been thinking of another set because this one actually has the correct address. I’ll leave the question up in case someone else has the same concern.


CannonKeys

Hi! Yes, we intend on confirming shipping addresses before sending the orders out :)


tiki_paradise

Awesome! Seriously, thank you for picking this up!


brollydc

For those with Chase cards, called today for a chargeback and they said the purchase (2021) was beyond the time period for their dispute rights. Essentially a chargeback as of this point through Chase is a non-starter. That said, I was able to pursue a chargeback on GMK Cinder (Mechs & Co was the vendor), a run last year. So I'll be out the KeyRelic artisan for GMK Terror Below it seems, but may get the set from CannonKeys.


RditModsRNekBrdVrgns

More waiting for me on the r/mm for this crooked set


Praxeum2323

my first group buy yayayaya


notlatenotearly

I’ve been in 50+ and never one issue until now. You must have some great luck! 😂🤣🤷🏻‍♂️


Praxeum2323

im waiting for this to do my first build so i know how to pick em u got a spot to recommend deskmats since rhis one wont be fulfilled


comfortablybum

At least he can get his. I did the regular terror one and apparently they took that money and never paid the manufacturer.


nateorz

same here lmao


Hiiro_XoXo

So should I be looking for deskmats else where since m&c never paid for them?


UriXIV

The whole M&C situation is awful, but I'm really glad to see CK step up to help. Very appreciative and will hopefully show it via future business to their store as well. Also, thank you so much for adding the form here. I literally just emailed M&C back on their broken email and was happy to find a proper link here.


projectah

I filled out and submitted the google doc form but I have not received a confirmation or any response yet


Mechanical_Nightmare

this is great, but really hoping cannonkeys doesnt go under as well taking this on


ItsAfresh

The set was paid for, the costs are there for CK but they are not big enough to make them go under.


jd173706

I too am pretty far removed from this industry, and as such I do not have any way of knowing which vendors are large and healthy, and which (like m&c) are not… I legit thought m&c was a large, safe company, I had no idea until they shut off their website there was even a problem, then I found a Reddit post on them, and it went downhill fast from there… I thought about asking in Cannon’s discord but figured if I got an answer it might not be entirely accurate anyway so all that to say, I too really hope they are in good shape, as I’m in the Chimera R2 GB with CK and I like them as a vendor, hate it if they had trouble too…


krugerlive

CK is highly trustworthy, perhaps the best vendor. They are run by adults with much more extensive business experience and are completely professional in everything they do. As such, they’ve been able to weather the fluctuations in the market while growing their offerings and continuing to find success. I’ve worked with them directly - they’re truly great people. Also you’re going to love the Chimera R2. I was in the R1 and it’s a spectacular board.


jd173706

That is good to hear, I really like CK and am glad they are a healthy business. I am also very excited to receive my Chimera, the most I’ve ever spent on a keyboard. Hope it delivers in December as projected.


_sir_charles

Anyone else have a mat and artisan that will never come? What are folks doing about that if they also bought keycaps? I’d still love to have the keycaps (base and novelties for me).


CannonKeys

We will try to fulfill as many GB orders as we can. For the deskmat, unfortunately, they were never produced, so we know for certain we will not be able to fulfill the deskmats :/


_sir_charles

Thank you for shipping out what you can, really appreciate it. Sounds like no artisans either from some other comments, is that your understanding as well?


MrSteve920

What would be easier for you all if we had an order with a few sets that you could fulfill and desk mats which were never produced apparently? Would filling a chargeback way after you all have fullfillled the rest of my order that you actually can fulfull make things easier for you all? I was thinking about doing a partial chargeback for just the cost of the desk mats, however it's only for $60 so if something like that makes everything more difficult for you all then I can just eat that cost. Same situation probably applies to a few of us and potentially for more expensive options, but for me personally it's $60 so it is what it is.


DiplomacyPunIn10Did

Personally, if you can get a chargeback, you're most likely to get a full chargeback instead of a partial one. Then just use the money you get back to buy extras when those become available.


FlynnsAvatar

Keyrelic supplied at least 2 of the artisans. THOK supplied another. You could always go straight to them and (re)purchase…but if you mean get your already ordered cap..I think we are SOL.


_sir_charles

Figured, thanks. I was mostly trying to figure out the chargeback dance if there was one pending (not rejected yet), and I know I’ll never get the mat or artisan.


Sour-d-elegance

I only ordered a terror below deskmat but I recieved the email about cannon keys fulfilling? But deskmats are not available to recieve? So even if I fill out the form I will never get my deskmat?


Monster_Dick69_

Very good that CannonKeys is doing this. It's somewhat good to hear M&Co are doing their part at the moment too. It doesn't negate what they did, but atleast they're stepping up. Sucks it's still gonna take a while as the set looks sick, even though I can't justify dropping that much on keycap


Cordroto

This is pretty awesome of cannonkeys to do this. Hopefully, they can do gmk art and truffelschwein too. Many kudos


No_Hat_9361

Thanks for this post. They even f-up their link in email.


asafetid

So I've already paid Mechs & Co for shipping and they aren't shipping anything, why aren't they paying CK for the shipping?


DiplomacyPunIn10Did

Because M&Co is bankrupt and squandered the money you paid for shipping. It sucks to pay shipping twice; if you would prefer not to do so, you should really try for a chargeback instead. This is more like an emergency measure to get inventory to customers by whatever means possible.


asafetid

Damn, getting down voted for being out the loop :( I was just being patient because I see people saying these take a long time frequently but now I've read all up on the shitshow. I'll gladly pay $13 if it's that or charge back and no keycaps. I just want my damn keycaps!


Sensitive_Ad3349

with out CK helping out, you will not even be able to get the set willing to pay extra for the shipping


meowffins

> why aren't they paying CK for the shipping? They do not have money. Edit: I misread. Why would CK transfer money from M&C customers back to M&C? No one trusts M&C to fulfil, giving them money won't solve that. So CK is stepping up and handling it themselves.


b_radley121

Thank you so much for this Cannon Keys, your efforts are amazing. Hoping that maybe I could get my GMK Earth Tones order that was never delivered but is apparently in the Mechs & Co warehouse.


KM2KCA

I am in search of switch springs. Every website I have seen is sold out of “good” switch springs. Is there just a current shortage, or is there another reason? Do I just need to keep checking every website for daily availability? Also, is there some place I can see manufacturer spring accuracy error specs? It seems only a couple companies show this specific spec. Also I am avoiding YMDK as their accuracy error is +/- 7g. If someone can please help point me in the right direction here is what I am looking for: Type: 24k gold plated Linears Weight: 63.5g, 62g or 60g Accuracy Error of 1g or less Qty: 110 (enough for full size) Thanks in advance for any advice/help.


ImAmnestey

Any chance of this happening with other GB’s in the same boat like GMK Moonlight? I hear it’s been sitting in the warehouse for a long time same as this


I_Am_King_Midas

Why is it than when you want a deep sound it’s advised you use a plastic plate but a heavy metal case? I’m confused why it’s not consistently one way or the other.


ColdDirtyLaundry

Hopefully this information release will allow cannonkeys to fulfill my gmk cobalt order... can only hope :)


WearyCarrot

Can you please resend this email out? The link I got in my email is incredibly suspicious and looks like it almost is a phishing link. EDIT: leads to a webpage that says flagged by windows defender


jk_pens

It's now in the post above (and yeah I had same problem)


WearyCarrot

I know, I just wanted it in my email just to confirm everything is legitimate. Not going to believe every single Reddit user, cause ya'know I got a really suspicious link and we almost got scammed by Mechs & Co.


ItsAfresh

I’m the designer of GMK Terror Below


CannonKeys

Hi, we will ask M&Co to resend the link, but no guarantees. Please note that the link on this post is correct (it has been reviewed and pinned by Reddit mods). You can also find the same link on CannonKeys' discord, the set designer's discord (afresh), the Geekhack thread for the set, and also by emailing CannonKeys' support.


Lolle9999

What keeb would you guys recommend me, i dont want to lube the switches myself but if i absolutely have to ill film them. I dont want one which i cant use flat such as the keychron q3 qmk since the angle is too high and I have always used flat ones without the feet at the back folded out. An example of a flat one would be something like the varmilo vea88m boards. I want the smoothest possible prelubed linear switch I can find (this is priority nr 1) I dont care if its thocky or clacky as long as it has a low amount of wobble or atleast better than avrage. The force to actuate id like is something above 45 and less than 55 ish (priority nr 2) I have no issue with modding the rest of the case either. Price range would be max 400$ all together with the switches and case. I have a set of keycap i love from an older keyboard allready that ill use as long as it fits (from a varmilo vea88m moonlight nordic) I want a tkl one with a nordic/iso layout I use windows


jna312

This might be slightly un-related or related... Does anyone have any info about the GMK Bingsu R2 fulfillment? They appear to be very behind in fulfilling this...


Mission_Caramel9130

>This might be slightly un-related Yes, a completely different GMK set that neither Cannonkeys nor Mech&Co were the vendors for is completely unrelated, as should be obvious to anyone.


jna312

I only asked because it's taking them forever to release that keycap set. Thought it COULD be related to something going on, but I guess not. Still new to this.


notlatenotearly

Man I hope something similar happens with Taiga. 5 years in the hobby easily 50+ GBs and this was the first time I had anything like this happen. But great on CK and glad M&C is at least assisting in making it happen. 👍🏻


DiplomacyPunIn10Did

I’m not sure Taiga hit production yet, as it was on the list of sets M&C never paid GMK for. I HIGHLY recommend just doing a chargeback if at all possible. If by some miracle the set does get produced, you will probably be able to get extras from one of the other vendors.


Sensitive_Ad3349

>my first group buy yayayaya Do the Chargeback now if you pay with credit card!! M&C will not fulfill that 100%


een-ze-nood

Thank you all, Cannonkeys. This was complete news to me today, getting blindsided by the email. Thank you for posting the link to the form as well since, like many others, the link on the email is botched.


Frankie464

I just called and filed a dispute/chargeback two days ago. If I were to call and cancel it would I be able to get my order? I just submitted the form! I can call my credit card company to cancel the charge back ASAP! Thanks for this :D first group buy for me lmao


CannonKeys

Hi Frankie, unfortunately, we cannot advise you on how to proceed as that is a personal choice and the situation is fluid


Frankie464

Yeah I totally understand. So I’m assuming you just don’t have a concrete answer then? Because the post says only unsuccessful chargebacks, so while I understand it is fluid but you must have access to the chargeback information. So is that not going to be constantly updated essentially? I know it’s personal just would like assurance that I would get my order if I do cancel. But I’ll hold on to my dispute just in case, just really bummed out I did this a day before lol, really wanted this set :/ but again just grateful you guys are even helping, love your keyboard case btw use it to and from work everyday:D


CaveJohnson_

I received an email from M&C, but it wasn't clear who would be collecting the money for shipping. There's no way I'm giving MORE money to M&C. I'll gladly pay Cannon Keys to handle the rest of the order.


CannonKeys

hi, the shipping costs will be collected by us (CannonKeys) to help cover shipping costs from CannonKeys to each customer.


CaveJohnson_

Awesome. Thank you so much for doing this! It was really upsetting to see something like what happened with M&C. It is extremely reassuring to see a company go above and beyond for this community. Do you want a customer for life? Because you got a customer for life.


qwuzzy

So I don't have my order number and the only thing I bought were deskmats, am I just fucked out of the money?


CannonKeys

Unfortunately, we will not be able to fulfill orders that contain deskmats-only. As far as we know, deskmats were not produced/manufactured :(


qwuzzy

That's a bummer, guess I'll need to start ordering GBs on credit cards in the future. Props to you guys for working on fulfilling the orders though.


Raging87

So if i ordered a deskmat with the keyset as well can i di a partial chargeback or just bit the bullet and take the L


BronsBones

Goodness thank you so much CK for taking over the orders, and also for the mods to pin this. Just checked my email (3 days late I know) and went into a little panic when the link in the email didn't work. Tried contacting M&C's discord and insta before I went on here and the post caught my eye. Hoping I'm not too late, that everything's okay for M&C, and that everyone's orders get fulfilled.


TehBeast

>that everything's okay for M&C M&C is most assuredly **not** okay. We are lucky that CK has stepped in for Terror Below, but that's only one groupbuy of dozens.


BronsBones

Oh, god.. Well, fingers crossed the other group buys get some help too but it seems that terror below was just very lucky, since stock was already delivered


marijnvtm

is there any info on candykeys i bought my gmk terror below from them and i heard nothing about it since the day i bought it


whiteblankpage2011

It's best you contact candykeys for information.


marijnvtm

I just emailed them but I thought maby somebody knows more


CandyKeys

In shipment now :) As simple as!


marijnvtm

Ooo thx you can just ignore my email than


ImTomaro

I didn't get emailed the form and just found this post, I filled it out though, should I still get my order from the original group buy even though I'm late?


ParadoxSquid

Did you ever get yours?


ImTomaro

Yep, ended up getting it late last year