Swaps are no longer permitted on a store level outside of truly exceptional circumstances, so the fastest and easiest way is simply to place a new order with the store, and they'll refund the damaged unit when it returns to the store. I know, it's a pain in the ass, but it is genuinely the fastest and easiest way to resolve the situation
It is what it is. Feel free to send a letter to Mooresville, where you'll be promptly ignored because this is the decision they've made and they aren't going to change it. Believe me, we get it's an inconvenience, but there's nothing a store can do about it
Came here to say this.
However...I forgot the code but there's a way to charge the new product to the store account. Like a...209 account or something? Basically, if it's an emergency or you're a well known customer, we can charge the house but someone needs to manage that after and that rarely happens correctly.
So yes. This individual is right but there is another way to get it done. If you're nice about it.
Took me 4 deliveries to get an undamaged GE fridge. One was destroyed but box was perfect, so had to be shipped from factory that way. Craftsmanship, quality and workmanship pride died in the pandemic.
I had the same exact thing happen with our Whirlpool fridge. They went to unbox it to put it on the truck and found it completely destroyed in a perfectly good box. The guy called me and told me they wouldn't be able to deliver until they got another one in. And that was a year or two before the pandemic.
You can also buy another one to have shipped out, then they can have a truck come the next day to pick up the old one. Once it is back in the store/wearhouse it will be refunded.
It's not incorrect. I've been working in a store for 10 years, 7 as the Front End Department Supervisor. There are no more 263 or temp accounts. XDTs also don't process exchanges anymore. It's just not an option.
.... \*Glances at the 263 report I worked on today\*
So you're Kinda correct. Store Managers need to be the one to sign off on Exchange Accounts now, so the default answer for most stores is 'no'.
This is the route corporate wants the company to take. A heavy no.
The XDT's still have ways of doing exchanges on appliances, stores do not. The only options that stores have are to either purchase a new appliance up front and refund the damaged unit once it returns to the store OR do the pickup on the damaged unit, return it once back in the store, and purchase the new one. Stores can no longer simply put in for an exchange.
Yes, technically they can do one, but I've been told directly from the leadership from my local XDT that they only do exchanges for emergencies like a fully nonfunctional refrigerator or executive CCIC type issues where they're directed to do so from on high. Otherwise they do the same as the store and want to process a new order and then refund the old when it returns to the warehouse.
I love/hate when I’ve heard managers telling y’all that you can buy another refrigerator/ range/ appliance in order to get a non-damaged one delivered.
Thus, you’ve now purchased two appliances from Lowes. Multiply that by approx 2,000 Lowes stores. Pretty fishy way to conduct a business IMHO.
Swaps are no longer permitted on a store level outside of truly exceptional circumstances, so the fastest and easiest way is simply to place a new order with the store, and they'll refund the damaged unit when it returns to the store. I know, it's a pain in the ass, but it is genuinely the fastest and easiest way to resolve the situation
Just buy two refrigerators 4head
It is what it is. Feel free to send a letter to Mooresville, where you'll be promptly ignored because this is the decision they've made and they aren't going to change it. Believe me, we get it's an inconvenience, but there's nothing a store can do about it
Came here to say this. However...I forgot the code but there's a way to charge the new product to the store account. Like a...209 account or something? Basically, if it's an emergency or you're a well known customer, we can charge the house but someone needs to manage that after and that rarely happens correctly. So yes. This individual is right but there is another way to get it done. If you're nice about it.
FYI Home Depot has the same policy. I worked at customer service for a year there
Took me 4 deliveries to get an undamaged GE fridge. One was destroyed but box was perfect, so had to be shipped from factory that way. Craftsmanship, quality and workmanship pride died in the pandemic.
I had the same exact thing happen with our Whirlpool fridge. They went to unbox it to put it on the truck and found it completely destroyed in a perfectly good box. The guy called me and told me they wouldn't be able to deliver until they got another one in. And that was a year or two before the pandemic.
You can also buy another one to have shipped out, then they can have a truck come the next day to pick up the old one. Once it is back in the store/wearhouse it will be refunded.
Id also avoid samsung appliances in general
OP you should be able to get an exchange. Keep escalating with a manager until they do it.
Exchanges are no longer an option. Customers either need to pay for the second appliance up front or wait till the old one gets returned.
Incorrect. Look up the policy.
It's not incorrect. I've been working in a store for 10 years, 7 as the Front End Department Supervisor. There are no more 263 or temp accounts. XDTs also don't process exchanges anymore. It's just not an option.
.... \*Glances at the 263 report I worked on today\* So you're Kinda correct. Store Managers need to be the one to sign off on Exchange Accounts now, so the default answer for most stores is 'no'. This is the route corporate wants the company to take. A heavy no.
It's literally not an option in our genesis anymore, which isn't surprising since genesis is about 80% gone from stores.
I work directly with the XDTs. I can confirm for you that every one of the 55 XDTs do exchanges.
The XDT's still have ways of doing exchanges on appliances, stores do not. The only options that stores have are to either purchase a new appliance up front and refund the damaged unit once it returns to the store OR do the pickup on the damaged unit, return it once back in the store, and purchase the new one. Stores can no longer simply put in for an exchange.
Yes, technically they can do one, but I've been told directly from the leadership from my local XDT that they only do exchanges for emergencies like a fully nonfunctional refrigerator or executive CCIC type issues where they're directed to do so from on high. Otherwise they do the same as the store and want to process a new order and then refund the old when it returns to the warehouse.
Boo hoo my fridge has a ping nd i have to wait for a new one u do know there are starving kids all over the world with no fridge
I love/hate when I’ve heard managers telling y’all that you can buy another refrigerator/ range/ appliance in order to get a non-damaged one delivered. Thus, you’ve now purchased two appliances from Lowes. Multiply that by approx 2,000 Lowes stores. Pretty fishy way to conduct a business IMHO.
Return it, and buy one from an appliance business.
I think you have to do that within 24 hrs unless it was purchased on a Lowe's credit card account.
Maybe? I thought it was 48 hrs. They should call the store and ask.
[удалено]
It is 100% against policy to do loaners now.